Immediate Phone Consulting for Edmonton Alberta UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Edmonton Alberta, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support services offer exceptional value because they have the practical experience and the advanced tools to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions require a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast repairs manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently results in your company saving cash.

Progent's Online Support Tools
Over the years, Progent has developed a collection of customized technologies and proven methodologies which ensure the maximum level of effectiveness for remote engineering help and repair for small business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to link to your company's system remotely without compromising corporate security.

Progent's sophisticated service database system stores comprehensive documentation describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of support delivered to each client by any Progent engineer. This archive of anomalies and solutions is structured as a conveniently searchable internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to additional vast support databases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists are able to arrive at optimal resolutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Edmonton Alberta or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive array of disciplines. This broad range of IT skills permits Progent's consultants to manage virtually any emergency that may occur in a small or midsize business network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To support clients with multi-platform networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online support services Offered by Progent to companies in Edmonton include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide range of computer technology such as system architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from older systems to the latest MS Windows or Linux solutions. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Edmonton AlbertaThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs can resolve even the most complex issues associated with network planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to resolve even the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support firms make CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are crippling worker efficiency but are not within the scope of your ordinary computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your computer system via advanced on-line troubleshooting tools to perform fast, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN products.

  • Authorized Windows Experts
    Windows Expertise for Edmonton AlbertaProgent's Microsoft-certified online support professionals can provide network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of online desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Premier Network Security Specialists
    CISSP Certified Network Security Experts for Edmonton AlbertaProgent's accredited CISM and CISSP network security consultants can provide a range of security solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to recuperate quickly after a serious penetration. Security solutions offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support to help companies of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses often need. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for smaller organizations who lack the budget to support an in-house Call Center but who require fast communication with an effective Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center consulting support can aid you in building an efficient new Call Center or enhancing your established one, evaluating or customizing Call Center application software to handle the unique demands of your business, or adding temporary online personnel to work with your internal Help Desk group to handle high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your computer users in Edmonton Alberta quick contact with an effective technical support group with extensive background providing phone support and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a crucial contributor to business productivity, and Progent's intent is to solve and not merely track technical issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply online professional consulting support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Excel. For more information about Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the creative components of Macintosh computing by providing remote help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or setting up an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent offers businesses in Edmonton Alberta online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network support is proactive and automated. By anticipating potential trouble spots before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a mix of platforms.

How Your Edmonton Alberta Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.

Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

Onsite IT Consulting
Progent locations in Edmonton Metro

City Address Phone Link
Edmonton 10526 Jasper Ave
Edmonton, AB T5J 1Z7
+1 825 525 1955 Edmonton Network Support Services

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    Exchange Server 2013 includes significant improvements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations plus a redesigned structure. These improvements favorably impact vital IT areas like manageability, availability, security and compliance, cost of ownership, collaboration, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of migrating to Exchange Server 2013, design a cost-effective test and rollout plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide ongoing online consulting and support and management services for Exchange 2013.

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    Progent's certified Windows 2000 consulting staff can help you optimize the functionality of your current Windows 2K Servers and can simplify system administration, offer tech support and troubleshooting, and enhance security. Progent can also show you how to create, justify, and execute a strategy to migrate from Microsoft Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in designing pilot programs to eliminate the technical risk associated with moving to Windows 2003 Server by uncovering possible hardware and software compatibility problems.

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    MS Communications Server provides IM and presence in an extensible, world-class solution featuring enhanced protection, seamless integration with other Microsoft products, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. Communications Server allows cost savings and improved operational efficiencies, increased worker productivity, and stronger IP protection. MS Office Communications Server has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's certified IM and Presence experts offer remote and on-premises support and mediation services for your Office Communications Server deployment and can assist you to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add significant strategic value to your IT system

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