Fast Online Help for Edmonton Alberta UNIX, Linux, or Solaris SystemsFor small and midsize companies in Edmonton Alberta, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.

Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls require a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you actually get. In contrast to many online support firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at solving problems quickly translates into your business spending less cash.

Progent's Remote Support Tools
Over the years, Progent has refined a collection of optimized technologies and proven processes which allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's remote service group to interface to your company's computer system remotely without breaching network security.

Progent's proprietary technical support reporting system keeps extensive documentation describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help delivered to each client by every engineer. This database of problems and fixes is stored as a quickly retrievable proprietary database that permits Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find optimal resolutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Edmonton Alberta or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's online technical service experts have certified skills in a comprehensive set of disciplines. This wide range of IT skills permits Progent's consultants to handle almost any emergency that may occur in a small business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support companies with multi-platform networks, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services provided by Progent to companies in Edmonton include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux platforms for which Progent offers expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Consultants for Edmonton AlbertaThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most difficult problems occurring in network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to find solutions for even the most complex problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so you can get immediate help for severe network problems that are hurting business productivity but are not within the comfort zone of your local IT maintenance providers. Progent's Cisco CCIE engineers can tie into your computer system via the latest remote troubleshooting technology to provide quick, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Certified MS Windows Experts
    Windows Experts for Edmonton AlbertaProgent's Microsoft-certified online service engineers offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad range of online desktop services including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Premier Network Security Specialists
    CISSP Premier System Security Experts for Edmonton AlbertaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recover quickly following a damaging penetration. Security support services offered by Progent cover comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the money or time to support an in-house Help Desk but who need fast communication with an effective Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk Call Center application software to address the particular needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk group to handle unusually busy scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your workers in Edmonton Alberta rapid communication with an efficient technical support group with extensive background providing phone help and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a significant driver of business productivity, and Progent's aim is to resolve instead of merely record network issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online and in-depth consulting support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read more concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can nurture the creative elements of Apple Mac systems by providing phone-based help support and training in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or putting together an audio/video production lab.

    Remote Network Monitoring Support
    Progent offers businesses in Edmonton Alberta remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your computer support is proactive rather than reactive. By spotting possible trouble spots before they expand into network outages, system monitoring can minimize inconvenient and costly service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems powered by a combination of platforms.

How Your Edmonton Alberta Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.

Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

Onsite IT Consulting
Progent locations in Edmonton Metro

City Address Phone Link
Edmonton 10526 Jasper Ave
Edmonton, AB T5J 1Z7
+1 825 525 1955 Edmonton Network Support Services

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    Progent is a leader in cost-effectively providing enterprise-class network help to small companies. Progent's achievement in handling the IT service requirements of the historically underserved small company sector is the cumulative result of major technical and operational breakthroughs that have removed a great deal of the conventional expenses out of administering network service, injected unmatched technical expertise into the IT service system, and dramatically accelerated the solution cycle.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with comparable features but which uses your own storage hardware. Barracuda Backup protects critical business data produced locally, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting services to assist your business to design, configure, operate and troubleshoot a backup and disaster recovery system based on Barracuda Backup.

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    Progent's ProSight family of managed IT services are designed to provide organizations who have minimal in-house network support staffs with low-cost help from enterprise-class management platforms and consulting expertise. Advantages of the ProSight line of managed IT services include flat-rate network management costs, smart automation of common administrative tasks, ongoing absorption of new technology, graceful migration from legacy technology to modern solutions, close fit between information technology with strategic objectives, access to veteran network consultants, and freeing up management to focus on business issues instead of ever-changing information technology.

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    Progent can provide cost-effective online assistance to assist you to design, deploy, and fix any aspect of your iOS and Windows integration efforts and is available for quick jobs to help you get past occasional technical roadblocks or major engagements to help you finish large-scale projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or maintain a highly available, secure and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote or onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented environment that optimizes the strategic value of your IT network.

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    Microsoft Windows 8.1 is engineered to run on devices from smartphones and tablets to engineering workstations. A wealth of new and improved features, including touch screen support and signature live tiles user interface, provide a wide selection of advantages for organizations who know how to put them to work. Progent's Microsoft-certified consultants can assist get your organization up to speed with Microsoft Windows 8.1 and make sure you gain significant business value from the operating system's various new and enhanced technologies.

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    Progent offers consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall appliance that fits your network security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.

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    Progent's Cisco certified Wi-Fi experts offer affordable online and onsite support for end-of-life and current Wave 2 Aironet Wi-Fi access points and Progent can help your business to design and manage wireless environments that incorporate indoor and outdoor/ruggedized Aironet APs.

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    The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network consultants can help your company to manage your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, optimize, administer and troubleshoot firewall solutions built around Cisco ASA firewalls with Firepower Services.

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    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2008 for your company, create test systems and migration strategies, integrate Windows Server 2008 with your IT infrastructure and workload, train your IT staff how to run new management tools, and provide ongoing consulting and tech support via low-cost options such as Help Desk service and online technical assistance.

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    Progent's experienced ransomware recovery consultants can help your business to reconstruct an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco Certified network support professionals. With Progent's economically priced IT support programs, small businesses can choose a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small company information systems enterprise-class reliability, protection, and productivity.

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    Progent's ProSight Virtual hosting services provide small companies a range of benefits such as reduced capital expenditures, savings on operational costs, improved executive focus, enterprise-class security, greater availability, and regulatory compliance.

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    Progent offers small organizations a pair of specially designed network security inventory scanning packages that include, for a preset price, remotely administered inventory scans of your network security profile which are analyzed by expert information security specialists who interpret the data collected by the scan, present objective summaries of your existing network security, and make suggestions for enhancements. Progent has developed two complementary security inventory packages for external and internal security testing that are priced to meet the budgetary realities of small companies while providing enterprise-quality evaluations of your IT network's exposure to attack.

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    Progent's ProSight Email Guard uses the technology of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Progent's ProSight Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.

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    Progentís colocation center support services are intended for companies with hardware housed at IDCs or data center collocation hosting facilities and in need of on-demand in-person service at the collocation facility as well as off-site help from Microsoft and Cisco Premier professionals. Progent provides a full range of data center and IDC and collocation consulting services including network architecture evaluation, Windows and Linux server integration and maintenance, tech support for server and telecommunications infrastructure, design and installation of non-stop systems, architecting and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing solutions, and creating high-availability server and storage cluster configurations.

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  • Top Quality NetApp MetroCluster Troubleshooting Specialists
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    NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to provide rapid, zero data loss disaster recovery (DR) between sites located up to 185 miles apart from each other. Progent's team of seasoned network experts can assist your business to design, deploy, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by providing help with procedures such as assigning shelf IDs, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery solution to verify compliance with industry standards and regulatory mandates.

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    Progent's Power BI consultants can assist you to plan, install, maintain, update or troubleshoot your Power BI solution. Progent's database experts can assist you to organize your target data for Power BI reports and dashboards. Progent can assist you build and administer an onsite, cloud, or hybrid environment for Power BI.

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    Progent is among the most expert network consulting firms for creating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses derive all the advantages of Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security designs for IT networks with multiple sites, remote users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company design and implement a configuration of ISA Server 2004 that supports your information security requirements without restricting your network.

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    The complexity and integration requirements of Microsoft Windows Servers requires a network consulting team with hands-on experience and in-depth knowledge in designing and integrating cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business goals. Progentís consulting services can help you with planning, deploying, administering, and troubleshooting Windows Server systems that increase the productivity of your computer system. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.

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    Progent's Microsoft and Cisco-certified consulting engineers can help you to assess the benefits of Microsoft Exchange 2010 for your business and can help your IT staff to plan and implement a smooth migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will provide fast payback by improving your productivity, lowering the cost of equipment and service, simplifying management, and consolidating your vital communications technologies.

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  • NetApp SnapMirror Professional
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    NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with replication to provide rapid, zero RPO disaster recovery (DR) between sites that are as far as 300km away from one another. Progent's team of veteran IT experts can assist your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with procedures like assigning disk pools and shelf IDs, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to show compliance with industry standards and regulatory mandates.

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    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like scanners, network appliances like switches and Wi-Fi access points, and Internet-of-Things devices such as sensors and robotics.

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