For small and midsize companies located in Edmonton Alberta, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of network issues quickly. This reduces immediate expenses because solutions take up a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast repairs manage to end up as large invoices. Progent's skill at disposing of problems efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies which permit the maximum level of effectiveness for online technical support and repair for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to link to your company's system remotely without compromising network security.
Progent's highly evolved customer support reporting application keeps thorough records of the support that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help provided to each Progent client by every consultant. This history of anomalies and responses is organized as a readily retrievable internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Edmonton Alberta or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's remote support professionals possess credentials in an extensive set of technologies. This broad scope of capability enables Progent's consultants to resolve practically any emergency likely to take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support customers with multi-operating system environments, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services available from Progent to customers in Edmonton include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide array of computer technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy management, and migration from legacy applications to current Windows or Linux environments. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and certifies a person's technical skills at the expert level. CCIEs can handle even the most complex problems surrounding network infrastructure planning, installation, management, security, and repair. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional value because their broad expertise enables them to fix even the most intractable problems rapidly. In typical instances, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make Cisco CCIEs available to assist small and medium sized businesses. Progent offers quick phone contact with a CCIE so your company can receive timely help for serious network infrastructure problems that are impacting worker efficiency but are not within the comfort zone of your local computer maintenance resources. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of state-of-the-art remote support technology in order to perform fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support engineers offer computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop services including Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate quickly after a serious breach. Security consulting services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; setting up firewalls; building safe mechanisms for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Edmonton Alberta Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the money or time to create an internal Help Desk but who need quick response from a dependable Call Center with professional phone assistance as well as the technical depth to escalate complex problems to advanced engineers.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk or revamping your existing one, selecting or enhancing Call Center software to meet the particular needs of your company, or providing occasional phone support staff to supplement your existing Help Desk team during unusually busy situations such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Edmonton Alberta quick assistance from an effective support resource with extensive experience offering telephone-based support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's aim is to solve instead of just record network problems.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides remote advanced engineering expertise and education in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. To read additional information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the imaginative aspect of Apple Mac environments by delivering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Edmonton Alberta online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By spotting looming issues before they grow into crashes, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a variety of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro