Immediate Phone Technical Support for Edmonton Alberta UNIX or Linux SystemsFor small and midsize businesses in Edmonton Alberta, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the advanced tools to resolve most information system problems rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many remote service companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor repairs manage to end up as major bills. Progent's skill at dealing with problems efficiently results in your business saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has refined a collection of customized tools and field-tested methodologies that allow the highest level of efficiency for online technical support and troubleshooting for small business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to connect to your system remotely without violating system security.

Progent's sophisticated service database system maintains thorough histories describing the support that Progent's clients have received. Progent's authorized consultants have access to the details of support rendered to each client by any Progent engineer. This database of issues and solutions is organized as a readily accessible proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to additional massive support databases and permit fast response from vendors' in-house product engineers with the result that Progent's online service experts are able to find optimal resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Edmonton Alberta or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's remote technical service professionals offer certified skills in a comprehensive set of disciplines. This wide range of IT skills allows Progent's consultants to handle practically any crisis likely to crop up in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with multi-operating system networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Online support services provided by Progent to clients in Edmonton include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology including network architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide urgent online help for troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • BSD
    • SCO UNIX
    • SGI/Irix
    Major Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Edmonton AlbertaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to handle even the most difficult problems encountered in network infrastructure planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise allows them to solve even the most difficult problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few consulting organizations make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so you can get urgent help for serious network issues that are impacting business productivity but are outside the experience of your local IT support resources. Progent's Cisco-qualified CCIE support experts can interface to your environment via the latest on-line support technology in order to provide fast, secure, and economical analysis and remediation. Progent's CCIEs can provide expertise in all of Cisco's market leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified MS Windows Experts
    Windows Expertise for Edmonton AlbertaProgent's Microsoft-certified remote service engineers offer network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Skype for Business migration support, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online desktop consulting and support services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Premier Network Security Experts for Edmonton AlbertaProgent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recover quickly following a serious penetration. Security solutions offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile access; protecting your email infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Call Center service offerings for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk services are designed for smaller businesses who lack the resources to support an internal Help Desk but who require quick communication with an effective Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or enhancing your existing organization, evaluating or modifying Help Desk software products to address the particular needs of your company, or adding occasional phone support personnel to reinforce your internal Call Center team to handle unusually busy situations like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network professionals offers your customers in Edmonton Alberta quick contact with a reliable support group with substantial experience offering telephone-based consulting and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business success, and Progent's aim is to solve and not merely annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides online professional consulting expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including CRM, Microsoft Project, Office Word, and Excel. For additional information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac systems by offering phone-based help support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or integrating an audio/video post production lab.

    Remote Network Monitoring Support
    Progent can provide companies in Edmonton Alberta online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your IT support is proactive and automated. By anticipating potential trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of operating systems.

How Your Edmonton Alberta Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.

Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

Onsite IT Consulting
Progent locations in Edmonton Metro

City Address Phone Link
Edmonton 10526 Jasper Ave
Edmonton, AB T5J 1Z7
+1 825 525 1955 Edmonton Network Support Services

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