Urgent Remote Help for Edmonton Alberta UNIX, Linux, or Solaris SystemsFor small companies located in Edmonton Alberta, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's remote support services represent excellent value because they are equipped with the real-world background and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers immediate costs since solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for online support is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where fast solutions somehow turn into large tabs. Progent's skill at dealing with problems efficiently results in your business conserving cash.

Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for online technical support and troubleshooting for small company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to access your computer system without violating network security.

Progent's proprietary service database application keeps detailed records describing the service that Progent's clients have received. Progent's authorized service personnel have access to the details of services rendered to every client by any consultant. This archive of anomalies and fixes is organized as an easily searchable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's online consulting experts can come up with the most efficient resolutions promptly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Edmonton Alberta or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's online consulting engineers possess credentials in an extensive array of technologies. This broad scope of technical skills permits Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.

To support businesses with mixed-platform environments, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Online services available from Progent to clients in Edmonton include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from older systems to the latest Windows or Linux solutions. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

    Important Linux variants for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Consultants for Edmonton AlbertaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex challenges associated with network design, installation, administration, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an excellent value since their depth of expertise allows them to resolve even the most complex problems rapidly. In common cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a CCIE so you can get timely support for complex network issues that are lowering business productivity but are not within the experience of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your computer system using state-of-the-art on-line support tools to perform quick, safe, and economical analysis and repair. Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN solutions.

  • Certified MS Windows Experts
    MS Windows Expertise for Edmonton AlbertaProgent's Microsoft-expert online support engineers can provide computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full array of online PC desktop support and troubleshooting services including Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified System Security Professionals for Edmonton AlbertaProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recuperate quickly after a damaging breach. Security consulting services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; building secure mechanisms for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote support services to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies frequently need. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who don't have the budget to assemble and manage an in-house Help Desk but who want fast communication with an efficient Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to high-level consultants.

    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center application software to handle the unique requirements of your business, or providing temporary phone support staff to work with your in-house Help Desk group to deal with unusually busy events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network consultants provides your customers in Edmonton Alberta rapid contact with an efficient network service group with extensive experience offering telephone-based help and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a crucial driver of company success, and Progent's policy is to solve instead of simply annotate technical issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and training for popular Microsoft applications such as CRM, Microsoft Project, MS Word, and Microsoft Excel. For more on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the creative components of Mac computing by providing phone-based help support and training in imaging, sound, and video. Progent's consultants offer expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or building an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Edmonton Alberta remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into crashes, system monitoring can minimize stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a variety of OS platforms.

How Your Edmonton Alberta Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.

Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

Onsite IT Consulting
Progent locations in Edmonton Metro

City Address Phone Link
Edmonton 10526 Jasper Ave
Edmonton, AB T5J 1Z7
+1 825 525 1955 Edmonton Network Support Services

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