For small and midsize companies in Edmonton Alberta, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls require a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you actually get. In contrast to many online support firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at solving problems quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined a collection of optimized technologies and proven processes which allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's remote service group to interface to your company's computer system remotely without breaching network security.
Progent's proprietary technical support reporting system keeps extensive documentation describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help delivered to each client by every engineer. This database of problems and fixes is stored as a quickly retrievable proprietary database that permits Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Edmonton Alberta or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's online technical service experts have certified skills in a comprehensive set of disciplines. This wide range of IT skills permits Progent's consultants to handle almost any emergency that may occur in a small business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support companies with multi-platform networks, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services provided by Progent to companies in Edmonton include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most difficult problems occurring in network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to find solutions for even the most complex problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so you can get immediate help for severe network problems that are hurting business productivity but are not within the comfort zone of your local IT maintenance providers. Progent's Cisco CCIE engineers can tie into your computer system via the latest remote troubleshooting technology to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of online desktop services including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recover quickly following a damaging penetration. Security support services offered by Progent cover comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Edmonton Alberta Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the money or time to support an in-house Help Desk but who need fast communication with an effective Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk Call Center application software to address the particular needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk group to handle unusually busy scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your workers in Edmonton Alberta rapid communication with an efficient technical support group with extensive background providing phone help and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a significant driver of business productivity, and Progent's aim is to resolve instead of merely record network issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides online and in-depth consulting support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read more concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the creative elements of Apple Mac systems by providing phone-based help support and training in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Edmonton Alberta remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your computer support is proactive rather than reactive. By spotting possible trouble spots before they expand into network outages, system monitoring can minimize inconvenient and costly service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems powered by a combination of platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro