For small and midsize businesses in Edmonton Alberta, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote technical support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls accumulate fewer billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits even more in incidental expenses by reducing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you actually get. Unlike typical remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where fast fixes manage to turn into big tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest level of effectiveness for online consulting and repair for small business IT systems. Progent offers protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's online support team to communicate with your system without breaching corporate security.
Progent's powerful technical support database system stores comprehensive documentation of all support that Progent's customers have received. Progent's staff service personnel have access to the history of all help delivered to each customer by any engineer. This database of problems and repairs is structured as a quickly searchable proprietary database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Edmonton Alberta or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based network support professionals have credentials in a comprehensive array of products and technologies. This broad range of IT skills allows Progent's consultants to address practically any emergency likely to crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS environments, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support Offered by Progent to companies in Edmonton include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide range of computer technology such as system architecture, email systems, network and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and simplified management, and migration from older applications to the latest MS Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems within UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to deal with the most complex problems associated with network design, integration, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness since their deep expertise permits them to fix the most difficult problems rapidly. In common cases, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few support firms make CCIEs accessible to assist small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get timely assistance for serious network infrastructure problems that are crippling worker efficiency but are not within the experience of your regular IT maintenance group or consultant. Progent's CCIE support experts can interface to your computer system by means of state-of-the-art remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Experts
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support including Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up quickly after a damaging penetration. Security support services offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Edmonton Alberta Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center service offerings for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Call Center services are intended for smaller organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who need fast communication with a dependable Help Desk with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk Call Center software products to address the unique needs of your business, or providing occasional phone support staff to supplement your existing Help Desk group to deal with demanding events like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of veteran network experts provides your computer users in Edmonton Alberta rapid access to a large support group with substantial background providing telephone-based help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a crucial driver of business efficiency, and Progent's aim is to resolve instead of simply record technical problems.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers online advanced consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To find out more information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the imaginative aspect of Macintosh environments by offering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or putting together an audio/video production facility.
Remote Network Monitoring Support
Progent can provide businesses in Edmonton Alberta online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By uncovering possible problems before they evolve into network outages, system monitoring can ward off disruptive and expensive network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a combination of OS platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro