For small and midsize businesses in Edmonton Alberta, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the advanced tools to resolve most information system problems rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many remote service companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor repairs manage to end up as major bills. Progent's skill at dealing with problems efficiently results in your business saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a collection of customized tools and field-tested methodologies that allow the highest level of efficiency for online technical support and troubleshooting for small business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to connect to your system remotely without violating system security.
Progent's sophisticated service database system maintains thorough histories describing the support that Progent's clients have received. Progent's authorized consultants have access to the details of support rendered to each client by any Progent engineer. This database of issues and solutions is organized as a readily accessible proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to additional massive support databases and permit fast response from vendors' in-house product engineers with the result that Progent's online service experts are able to find optimal resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Edmonton Alberta or to learn more about Progent's online support options, contact Progent at
Online Support Services Provided by Progent
Progent's remote technical service professionals offer certified skills in a comprehensive set of disciplines. This wide range of IT skills allows Progent's consultants to handle practically any crisis likely to crop up in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with multi-operating system networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to clients in Edmonton include:
Progent's UNIX/Linux support engineers can provide urgent online help for troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX including:
Progent in addition can deliver a wide array of online desktop consulting and support services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or enhancing your existing organization, evaluating or modifying Help Desk software products to address the particular needs of your company, or adding occasional phone support personnel to reinforce your internal Call Center team to handle unusually busy situations like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network professionals offers your customers in Edmonton Alberta quick contact with a reliable support group with substantial experience offering telephone-based consulting and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business success, and Progent's aim is to solve and not merely annotate IT issues.
Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac systems by offering phone-based help support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Edmonton Alberta online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your IT support is proactive and automated. By anticipating potential trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of operating systems.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
City | Address | Phone | Link |
Edmonton | 10526 Jasper Ave Edmonton, AB T5J 1Z7 Canada |
+1 825 525 1955 | Edmonton Network Support Services |