For small companies in Edmonton Alberta, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to resolve most network problems quickly. This lowers direct expenses because service calls require a smaller number of billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you receive. In contrast to typical remote support firms, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid situations where quick repairs somehow end up as substantial tabs. Progent's penchant for handling problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of optimized tools and field-tested methodologies which allow the maximum degree of efficiency for online help and troubleshooting for small and midsize company IT networks. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's remote service group to connect to your company's environment without compromising system security.
Progent's sophisticated customer support reporting application keeps comprehensive histories of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of assistance delivered to each customer by every Progent engineer. This archive of anomalies and responses is organized as an easily accessible proprietary database that allows Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from vendors' internal support staff so Progent's remote consulting experts are able to come up with the best resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Edmonton Alberta or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's online network support engineers offer advanced credentials in a comprehensive array of disciplines. This broad scope of IT skills permits Progent's consultants to resolve practically any emergency likely to crop up in a small business network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support available from Progent to companies in Edmonton include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide range of computer technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified administration, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and indicates a person's networking skills at the master level. CCIEs can handle even the most intractable challenges associated with network infrastructure planning, installation, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience enables them to find solutions for even the most complex problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few service providers make CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so your company can get timely assistance for serious network infrastructure problems that are hurting worker efficiency but are outside the comfort zone of your local computer service group or consultant. Progent's CCIE support experts can communicate with your computer system using state-of-the-art on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service experts can deliver computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of online PC desktop support including Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help your company to clean up rapidly following a serious breach. Security support services offered by Progent cover thorough security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your messaging system against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize local resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of world-class online consulting experts for special projects that small businesses often need. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Edmonton Alberta Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are designed for smaller organizations who don't have the money or time to create an internal Call Center but who want fast response from a reliable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in building an efficient new Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software to handle the particular demands of your company, or providing occasional online staff to reinforce your existing Call Center group during high-demand situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of experienced information technology consultants offers your computer users in Edmonton Alberta immediate assistance from an efficient technical support group with years of experience delivering telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a key driver of company success, and Progent's policy is to resolve and not just annotate IT issues.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering support and education in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, MS Word, and Microsoft Excel. For more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative facets of Apple Mac environments by delivering remote help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Edmonton Alberta remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your computer support is proactive rather than reactive. By spotting possible issues before they grow into full-scale emergencies, system monitoring can head off disruptive and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate a mix of platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton Metro Area.
Progent locations in Edmonton Metro