For small and midsize companies located in Edmonton Alberta, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of network issues quickly. This reduces immediate expenses because solutions take up a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast repairs manage to end up as large invoices. Progent's skill at disposing of problems efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies which permit the maximum level of effectiveness for online technical support and repair for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to link to your company's system remotely without compromising network security.
Progent's highly evolved customer support reporting application keeps thorough records of the support that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help provided to each Progent client by every consultant. This history of anomalies and responses is organized as a readily retrievable internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Edmonton Alberta or to learn more about Progent's phone support options, call Progent at
Online Network Support Services Available from Progent
Progent's remote support professionals possess credentials in an extensive set of technologies. This broad scope of capability enables Progent's consultants to resolve practically any emergency likely to take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support customers with multi-operating system environments, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services available from Progent to customers in Edmonton include:
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Progent in addition offers a wide array of online desktop services including Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk or revamping your existing one, selecting or enhancing Call Center software to meet the particular needs of your company, or providing occasional phone support staff to supplement your existing Help Desk team during unusually busy situations such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Edmonton Alberta quick assistance from an effective support resource with extensive experience offering telephone-based support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's aim is to solve instead of just record network problems.
Progent's Apple Mac professionals can promote the imaginative aspect of Apple Mac environments by delivering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Edmonton Alberta online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By spotting looming issues before they grow into crashes, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a variety of OS platforms.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
City | Address | Phone | Link |
Edmonton | 10526 Jasper Ave Edmonton, AB T5J 1Z7 Canada |
+1 825 525 1955 | Edmonton Network Support Services |