For small companies located in Edmonton Alberta, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most network issues quickly. This reduces direct expenses since service calls require a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in indirect expenses by minimizing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. Unlike typical online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where quick fixes manage to end up as major tabs. Progent's penchant for handling technical issues efficiently results in your business conserving money.
Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of optimized tools and proven methodologies that allow the maximum degree of effectiveness for online consulting and repair for small and midsize business computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to interface to your company's network remotely without violating network security.
Progent's powerful customer support database application stores extensive records for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of assistance rendered to each client by any Progent engineer. This history of trouble tickets and repairs is structured as an easily searchable internal database that allows Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft permit access to additional massive technical databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting experts can arrive at the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Edmonton Alberta or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's phone-based support experts offer certified skills in a comprehensive set of products and technologies. This broad range of capability enables Progent's engineers to resolve practically any emergency likely to crop up in a small or midsize business information system. Credentials held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To support businesses with mixed-OS environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical services Offered by Progent to small businesses in Edmonton include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology including network architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and validates a person's technical skills at the master level. Cisco CCIEs know how to handle even the most stubborn problems occurring in network infrastructure design, deployment, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs are an exceptional value since their depth of expertise permits them to resolve even the most complex problems quickly. In common instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick phone contact with a CCIE so your company can receive immediate assistance for severe network problems that are lowering worker productivity but are not within the scope of your regular network maintenance personnel. Progent's CCIE consultants can connect to your environment using advanced remote support technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.
Authorized Windows Support
Progent's Microsoft-expert online support experts can provide network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP and ISSAP security consultants can provide a range of security services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to clean up rapidly after a serious breach. Security consulting services offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile access; guarding your email system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies often need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Edmonton Alberta Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk support services are ideal for small companies who lack the budget to build and maintain an internal Call Center but who require fast access to an efficient Call Center with professional phone assistance plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or revamping your established organization, evaluating or customizing Call Center software to handle the particular demands of your business, or providing temporary phone support personnel to work with your internal Help Desk group to deal with unusually busy situations like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network experts offers your workers in Edmonton Alberta instant assistance from a reliable network service group with extensive experience delivering phone help and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a crucial enabler of business efficiency, and Progent's target is to resolve rather than merely document network issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers online advanced consulting expertise and education in specific application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. To read more concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can support the artistic components of Apple Mac systems by offering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Edmonton Alberta online network and server monitoring services based on MS Operations Manager network monitoring, adapted by Progent for your business so that your computer support is proactive and automated. By spotting emerging problems before they grow into full-scale emergencies, system monitoring can minimize stressful and expensive network failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a variety of OS platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro