Immediate Remote Technical Support for Edmonton Alberta IT Networks
Fast Phone Technical Support for Edmonton NetworksFor companies in Edmonton Alberta, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces immediate costs because service calls accumulate fewer billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves even more in incidental expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where fast repairs somehow end up as large invoices. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven processes which allow the maximum degree of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to interface to your company's computer system without violating network security.

Progent's proven technical support database system maintains comprehensive histories of the service that Progent's clients have been provided. Progent's team service personnel have access to the details of support rendered to every Progent customer by any engineer. This archive of problems and solutions is stored as a conveniently retrievable support knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other massive support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine the best solutions quickly.

Online technical support services provided by Progent to companies in Edmonton Alberta include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk staff of experienced information technology experts gives your computer users in Edmonton Alberta quick communication with an effective support group with substantial background providing telephone-based support and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a key contributor to business success, and Progent's aim is to resolve instead of just document network problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff can supply phone-based advanced engineering support and education in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Edmonton Alberta online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your network support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, automated monitoring can minimize disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate a variety of platforms.
How Your Edmonton Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Edmonton Alberta, Progent's online computer support specialists are ready to provide expert and cost-effective IT support the moment your organization has to have it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Edmonton organization relies on a regular independent consultant or employs a full time organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to handle sudden network crises or especially complex integration projects.

Advantages of Progent's IT Support for Offices in Edmonton Alberta
Progent's online network troubleshooting services allow your Edmonton organization to enjoy the benefits of timely, world-class network support without the expense of managing an in-house IT organization. Your information system will derive added business value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Edmonton Alberta, local computer support providers, whether made up of freelance consultants or an internal IT staff, can deal with the majority of network issues. On the other hand, major troubles might spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support experts give you a convenient, quick, and budget-friendly way to augment your local help and to transfer useful information to increase your capability to resolve future issues locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent consultants have smaller overhead than big consulting organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your network grows, system downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your IT system remains up and running.

  • Create a Solid Basis for Seamless Growth
    Companies often begin with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled onto a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the business. These badly designed environments need proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture that can deliver the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller offices need advice and technical education to negotiate an ever more complicated array of technology alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is motivated to resell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, executing a wide variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each consultant to every customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your current PIX or Cisco ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, optimize, manage and troubleshoot firewall environments built around Cisco ASA firewalls with Firepower Services.

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    Progentís Technical Response Center (TRC) offers national extended hours remote help for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone support and online secure network access to isolate and resolve technical problems rapidly and affordably. The breadth of technical expertise available from Progent's team of nationwide support professionals makes it possible to escalate even the most difficult problems to qualified experts as needed. For urgent problems, the Technical Response Center endeavors to respond to your request for service within one hour.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats.

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    Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help you to design a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Microsoft Lync 2013, rebranded Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that permits a BYOD computing style with instant messaging, presence, web conferencing with app sharing and whiteboard, as well as IP-based and PSTN calling enabled for a broad range of desktop and mobile devices. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can help you to evaluate the advantages of Lync 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or hybrid topology suitable for your current and future goals, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom webinar and on-premises training to your management team and end users. Progent has expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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    Progent's Microsoft-certified consultants offer advanced support in deploying, operating and debugging any edition of Microsoft Project Server and can provide a wide variety of cost-effective remote support services following proven best practices to help businesses of all sizes to get all the advantages of this powerful platform. Consulting support available from Progent include system planning, software configuration and upgrades, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized online training classes.

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    Progent's support experts in Apple OS X and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows systems into cohesive environments with full sharing and collaboration functionality. Allowing productive co-existence among a mix of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Windows technology. Progent's background in Microsoft and Macintosh service makes it possible to offer expert assistance to businesses that rely on these platforms to maintain their strategic edge. Progent's consultants can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent offers cost-effective remote support to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business benefits of upgrading to SQL Server 2017 and can assist your organization to plan and implement a smooth migration of your databases and applications to any network architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support ranging from as-needed design review or troubleshooting to comprehensive project management to ensure your SQL Server 2017 initiative is successfully completed on time and on budget.

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    Progent's Citrix-certified consultants can help your company to understand the business advantages of XenServer as well as additional Citrix products, and can assist you to design, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition analyze your current Citrix technology environment and show you how to enhance resource utilization, responsiveness, protection, uptime, and disaster recovery.

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    Progent's experts offer Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud services. For business environments built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your company's objectives.

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    Microsoft Windows Server Update Services enables IT administrators to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the installation of patches that are released via Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial configuration of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, establishing the Group Policy parameters, and ensuring your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container appropriate for your system environment.

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    Microsoft Exchange Server 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These improvements affect key IT areas such as ease of administration, availability, security, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible business benefits of migrating to Exchange 2013, create an efficient test and rollout strategy, and educate your IT team to maintain your Exchange 2013 environment. Progent can also provide ongoing remote consulting and management for Microsoft Exchange Server 2013.

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    Progent's Cisco CCIE-certified wireless network consultants can provide online or on-premises configuration and troubleshooting support to assist your organization to design, implement, update, tune, manage and debug Aironet Wi-Fi access point deployments of any size or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to work with your unique office design, building structure, and expected network traffic.

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    Microsoft Lync 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and PSTN calling. Microsoft Lync 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or cloud-based Office 365 and simplify administration through integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support to assist your company to manage and troubleshoot your existing Lync 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist your organization to plan and carry out an efficient Skype for Business upgrade.

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    Progent has extensive experience providing a full-spectrum of online network support and urgent repair services to local governments and school districts across the United States. Progent is one of the industryís pioneers in delivering advanced remote network support and has provided IT support to organizations in all 50 states. Online support eliminates travel expenses and solves issues more quickly than on-premises support.

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    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware.

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