Fast and Affordable Online Technical Support for Edmonton Alberta Information Networks
For companies located in Edmonton Alberta, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide excellent value because they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of network issues rapidly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick fixes somehow end up as substantial invoices. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven methodologies that permit the highest level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to communicate with your company's system remotely without violating system security.
Progent's advanced customer support database application keeps extensive documentation for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of services provided to each customer by any Progent consultant. This database of trouble tickets and solutions is structured as an easily searchable support database that permits Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with optimal resolutions promptly.
Online support available from Progent to customers in Edmonton Alberta include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of technology support such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include offering Windows 11 planning and migration assistance and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn challenges associated with network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to solve problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system using the latest on-line troubleshooting tools to provide fast, safe, and economical diagnosis and remediation.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs consulting expertise, Cisco wireless controllers consulting, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help your business to clean up quickly following a serious breach. Security solutions available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange environments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a wide range of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server economization and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your IT team to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute major projects within budget and on time. Progent's special online engineering services include:
How Your Edmonton Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your established one, selecting or modifying Help Desk Call Center application software to handle the unique demands of your company, or providing occasional online staff to work with your existing Help Desk Call Center resources to handle high-demand scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned information technology consultants provides your customers in Edmonton Alberta rapid communication with a reliable network service group with extensive background delivering phone help and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a key contributor to company efficiency, and Progent's intent is to resolve and not just document technical issues.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Edmonton Alberta online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By spotting looming issues before they evolve into network outages, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of operating systems.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Edmonton Alberta, Progent's phone-based computer support engineers are ready to deliver expert and economical system help the moment your business has to have it. More than 20 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Edmonton organization deals with a regular freelance support technician or maintains an in-house IT staff that know how to handle typical computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to handle unexpected network emergencies or particularly complex integration projects.
Benefits of Progent's Network Help for Businesses in Edmonton Alberta
Progent's online network troubleshooting services allow your Edmonton organization to enjoy the advantages of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by being increasingly reliable, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
With most companies in Edmonton Alberta, local computer support resources, whether consisting of freelance consultants or an internal IT staff, can solve typical technical issues. On the other hand, serious problems sometimes strike when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service specialists offer an easy, quick, and economical way to augment your regular resources and to pass on valuable knowledge to improve your ability to handle downstream issues locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller organizations often rely on independent freelance consultants. Although freelance service people have smaller overhead than big consulting firms and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support experts to insure your IT system is always up and running.
- Create a Solid Foundation for Smooth Expansion
Companies typically start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the business. Such poorly built environments need careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a network architecture that can offer the solid foundation to handle current business demands and ease future growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller organizations need guidance and technical education to negotiate an increasingly complex array of product options available for accelerating business growth and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's products. IT consulting and product selling can result in a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, fine tuned support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class support for Microsoft's powerful server platforms with services such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.