Fast Online Troubleshooting for Edmonton Alberta Networks
Fast Phone Help for Edmonton NetworksFor companies in Edmonton Alberta, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's remote support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support lowers immediate expenses since solutions require fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical online support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized technologies and proven processes that permit the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to interface to your network without breaching network security.

Progent's sophisticated service database application includes thorough documentation for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help provided to each Progent client by any Progent consultant. This database of issues and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions promptly.

Remote support services available from Progent to companies in Edmonton Alberta include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Edmonton Alberta fast contact with a dependable support group with extensive experience offering phone consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to business success, and Progent's aim is to fix instead of simply annotate IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers online advanced consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Edmonton Alberta online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing emerging problems before they grow into network outages, system monitoring can avoid stressful and expensive service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of platforms.
How Your Edmonton Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Edmonton Alberta, Progent's phone-based computer support specialists can provide professional and affordable system support whenever your organization requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Edmonton business deals with a local independent support technician or maintains an in-house organization that can deal with typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Offices in Edmonton Alberta
Progent's remote network troubleshooting services allow your Edmonton business to have the benefits of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your network will derive added strategic worth by becoming more available, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Edmonton Alberta, nearby network service resources, whether made up of outside consultants or a full-time maintenance staff, can solve typical network problems. However, IT crises sometimes spring up when local support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service people. In these situations, Progent's on-call service experts give you a convenient, fast, and economical solution to augment your local help and to convey useful information to improve your capability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly rely on independent freelance consultants. Although independent consultants have smaller internal costs than larger consulting organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your company grows, network unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to insure your network stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an information system implemented on a modest budget. Without a strong framework, slap-dash repairs often get thrown onto a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly built systems require proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a network architecture able to offer the stable foundation to meet current business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical education to negotiate an ever more complex maze of technology options available for promoting business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to resell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align IT consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, refined remote support software, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Award Winning Shared Computer Support Help Desk Network Consultant

    Progent provides several essential types of Helpdesk support : Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your clients instant access to a dependable technical resource with years of experience providing phone support and remote access repair for IT systems based on Microsoft products. Progent's concentration is on giving the support Help Desk a positive image as a solid contributor to company performance. Progent's goal is to resolve and not merely report problems.

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    Apple Macintosh Security Audits IT Services

    Progent's certified security staff can show you how to secure your Mac environment through expert services such as running security tests, clean up after virus and denial of service penetrations, setting up firewalls, implementing safe remote and mobile access, deploying automated software for defense against viruses, spam, and malware, and developing a company-wide security plan adapted for the specific goals of your business information system.

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    Exchange 2007 Server Specialists

    Progent's Microsoft certified support team can help you design and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to complete your project rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and design services include assistance with the configuration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging implementations based on Exchange Server 2007.

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    Technical Consultant Microsoft SQL Server 2017

    Progentís Microsoft certified professionals can offer small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the rapid creation of advanced business programs that offer your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT system. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to SQL Server 2005.

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  • SCDPM 2012 Migration On-site Technical Support
    SCDPM 2012 Backup and Restore Onsite Technical Support

    Progent's Microsoft-certified consultants offer remote or onsite support to assist organizations of any size to design, implement, manage, and repair a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent can provide occasional support for resolving particularly challenging problems, or comprehensive project management services. Progent can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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    Technical Support Services wireless IP phones and Aironet APs

    Progent's Cisco-certified wireless technology experts can help you to configure, manage, and troubleshoot Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    Certified Microsoft Partner Networking Support

    Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer satisfaction and are afforded the closest operational relationship with Microsoft. The knowledge, capabilities, and dedication required to achieve the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business better support for your IT system.

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  • Technical Support Exchange 2000 Server Upgrade
    Microsoft Exchange 2000 Upgrade Technical Support

    Progent is one of the most experienced IT support companies for designing email solutions powered by Exchange 2000 Server. Progent is skilled in helping small companies receive the full benefits of Microsoft Exchange Server 2000 under typical scenarios such as upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.

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  • SQL Server 2008 Computer Consulting 24 Hour MS SQL 2008 Outsourcing

  • 24/7/365 Hybrid Microsoft 365 Exchange integration Consultant
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    Office 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and other email components to reduce capital costs and management overhead. You can configure Office 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that incorporates both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to help your small businesses to evaluate the benefits of Office 365 Exchange Online, design a network topology that makes sense for your business needs and IT budget, carry out an efficient migration from your existing Exchange organization to one that includes Exchange Online, train your IT team and users, and provide as-needed consulting and troubleshooting.

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  • Office SharePoint Server 2016 Remote Troubleshooting
    Microsoft Office SharePoint Server 2013 Setup and Support

    Progentís Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web technology for intelligently connecting people, teams and data. SharePoint provides a central spot for your workers or clients to connect to, organize, distribute and interact with relevant information, files, and software and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services join employees, clients, teams and projects with the information theyíve developed in a way that makes data easy to find, download and re-use. Progent's SharePoint experts can help your organization to manage your current SharePoint environment or migrate to the latest release of SharePoint.

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    Check Point NGX VPN Security Consulting

    Progent's Check Point firewall consultants can show you how to plan, deploy, and administer firewall solutions built around Check Point Software Next Generation firewall appliances and Check Point's subscription-based SandBlast security services. Progent's consultants can also assist you maintain older Check Point firewalls or migrate efficiently to Check Point's modern firewalls.

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  • Dynamics GP/Great Plains Features Online Consulting
    Dynamics GP Consultants

    Microsoft Dynamics GP/Great Plains allows you to expand and manage your company more efficiently by offering easy availability of strategic information and a rapid ROI. Microsoft Dynamics GP/Great Plains confers major business benefits including its ability to expand the reach of your company, handle your accounting, computerize financial processes, standardize procedures throughout your company, refine inventory control, increase order accuracy, grow sales and shorten lead-time, and increase free cash flow. Progent can show you how to configure and maintain a reliable, secure server and network foundation to support Great Plains, and can offer expert Dynamics GP support professionals to make sure you reap all the advantages of your Microsoft Dynamics GP/Great Plains business management system.

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  • Small Office Network Help and Support Urgent Small Company Online Support Services

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    Progent provides national remote help and troubleshooting services for companies who operate Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft products. Online IT help provides optimum leverage for your information technology budget by extending client efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote support tools and skilled service specialists and engineers combine to enable Progent to handle most IT problems without wasting time and money by going to your location. In the vast majority of situations your network issues can be remediated over the phone or through a combination of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP certified security specialists to assist with the toughest system issues.

  • Small Office Server Install 24x7x365 Small Office Help Center
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    Progent's Microsoft Office and Office 365 experts can assist companies to integrate Microsoft Office desktop and Microsoft Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that offers quick return on investment and promotes improved business results. Progent can assist your company to interface Microsoft Office or Office 365 applications with each other and with additional key Microsoft technologies including SharePoint, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to fix compatibility issues with different releases of Microsoft Office and offers customized online instruction to individuals and groups.

  • Specialists Microsoft Exchange Server Migration Exchange 2010 Migration Specialists
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    Computer Consulting SharePoint Server

    Progentís Microsoft-certified experts offer small and medium sized businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and information. SharePoint Portal Server offers a common location for your workers or customers to connect to, organize, share and interact with relevant data, files, and software and to communicate with one another. It allows quicker and better decisions, more efficient access across groups and more economical business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information accessible inside and outside a business network. Windows SharePoint Services connect workers, clients, workgroups and projects with the knowledge theyíve created in a manner that makes data convenient to find, retrieve and apply.

  • System Center 2016 Business Continuity Online Troubleshooting Expert Microsoft Certified SCCMM 2016 Professional
  • System Center Operations Manager Integration System Center Operations Manager Information Technology Consulting
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  • Threat Management Gateway 2010 On-site Technical Support Microsoft Forefront TMG 2010 Network Engineer

  • Citrix virtual desktops Consulting
    Windows desktop virtualization Consultants

    Citrix has developed a powerful family of products that provide enterprise-class manageability, scalability, and performance for server virtualization and for centralized delivery of virtual Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help your company to assess the business benefits of Citrix technology and can help you plan, validate, implement, troubleshoot, and support Citrix solutions.

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  • SCOM 2012 Management Packs Online Technical Support
    System Center Management Packs Network Engineer

    Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, enhancing and repairing SCOM environments and offer companies of any size advanced online or onsite consulting services for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and customize SCOM 2012 management packs based on best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to remediate critical issues uncovered by Microsoft SCOM 2012.

  • Top Ranked Palo Alto Networks FireWalls Security Contractors Palo Alto Networks PA-3200 Series Firewalls Firewall Configure
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  • Virtual Machine Hosting Consultant Private Cloud Hosting for Virtual Data Centers Professionals
  • WatchGuard Firebox Security Auditor WatchGuard Firebox M570 Firewall Cybersecurity Organization
  • Windows Server 2016 Software Load Balancing Integration Windows Server 2016 upgrade Network Engineer

  • Meraki Switch Upgrade Integration
    Remote Consulting Meraki Switch Redundancy

    Cisco's Meraki family of access and aggregation switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified consultants can provide cost-effective remote expertise to help your company to plan and deploy an efficient network architecture that incorporates Meraki switches, streamline network administration with Meraki's cloud-based management architecture, set up policies to ensure security, create and validate a disaster preparedness strategy, and resolve issues associated with any facet of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a unified networking solution.

  • Windows Small Business Server Remote Technical Support Microsoft Windows SBS Technical Support

  • Solaris Online Server Recovery
    Linux Remote Professional

    Progent offers nationwide online help and consulting services for businesses who run UNIX or Linux networks or whose information systems feature a mix of UNIX and Microsoft Windows products. Online IT help provides optimum leverage for your information technology dollar by preserving user productivity and shortening the time charged for computer repair services. Advanced online support technology and experienced technicians and consultants allow Progent to handle the majority of network problems without squandering time and expense by traveling to your location. In most of situations your IT issues can be dealt with over the phone or via a mix of telephone support and online connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to help with the toughest network issues.

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  • Urgent Windows Server 2016 Hybrid Professional
    Microsoft Experts Integration Services Windows Server 2016 and System Center

    Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to plan and deploy a DR system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, affordable deployment of a failover cluster quorum witness.

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  • Dynamics GP/Great Plains Consultants
    Consultant Dynamics GP/Great Plains

    Progent can show you how to plan and execute a smooth migration to Microsoft Dynamics GP so that you preserve your information, improve your protection, modernize your management reporting, take full advantage of Microsoft Office support, and reduce productivity disruption by designing and executing a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create custom business applications and eCommerce solutions that work transparently with Dynamics GP.


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