Immediate Remote Help for Edmonton Alberta IT Networks
Urgent Online Technical Support for Edmonton NetworksFor companies in Edmonton Alberta, Progent offers online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they have the real-world background and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick repairs manage to turn into large bills. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-proven processes that permit the highest level of efficiency for online engineering help and repair for IT systems of any size. Progent's Technical Response Center can link to your company's system remotely without breaching network security.

Progent's powerful customer support reporting system stores comprehensive records describing all service that Progent's clients have received. Progent's staff service personnel have access to the records of all help delivered to each Progent client by any Progent engineer. This history of trouble tickets and resolutions is structured as a readily searchable proprietary knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit priority response from vendors' internal support staff so Progent's remote service specialists can come up with optimal solutions promptly.

Online technical services offered by Progent to clients in Edmonton Alberta include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for performing common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your specified IT personnel and your assigned Progent technical consultant so potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting plug-ins created to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow transparent backup and rapid restoration of vital files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To find out more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Help Desk Service offers a seamless supplement to your core network support organization. End user interaction with the Service Desk, delivery of technical assistance, issue escalation, trouble ticket creation and updates, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are resolved by your internal IT support staff, by Progent's team, or by a combination. Your business has unrestricted flexibility to extend or shrink your part of support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services PSA software plus workflow documentation, validation and education. For details about ProSight Shared Call Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced information technology professionals provides your clients in Edmonton Alberta fast contact with an efficient network service resource with substantial background providing phone consulting and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a solid contributor to company productivity, and Progent's aim is to resolve and not just annotate technical problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff provides online advanced engineering support and education in key business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and education for Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Edmonton Alberta remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to fit your environment so your network support is proactive rather than reactive. By detecting emerging trouble spots before they expand into network outages, automated monitoring can minimize inconvenient and costly network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by multiple operating systems.
How Your Edmonton Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Edmonton Alberta, Progent's phone-based computer support specialists can deliver expert and cost-effective IT help the instant your company has to have it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Edmonton office works with a local independent consultant or employs a full time organization that know how to handle typical computer issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to resolve unexpected network crises or particularly challenging integration projects.

Details of Progent's Online Computer Services for Edmonton Alberta
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services give offices in Edmonton Alberta unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's professionals can deliver your business world class network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    Configuration Manager 2016 automates software deployment across multiple sites, simplifies compliance settings control, inventories network assets, protects against corporate data leakage, performs health monitoring, allows secure self service, and delivers a common control mechanism for administering mixed-operating system ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist you with any aspect of planning, implementing, operating and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.

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    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks.

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