Fast and Affordable Online Technical Support for Edmonton Alberta Information Networks
Immediate Phone Support for Edmonton SystemsFor companies located in Edmonton Alberta, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value because they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of network issues rapidly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick fixes somehow end up as substantial invoices. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven methodologies that permit the highest level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to communicate with your company's system remotely without violating system security.

Progent's advanced customer support database application keeps extensive documentation for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of services provided to each customer by any Progent consultant. This database of trouble tickets and solutions is structured as an easily searchable support database that permits Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with optimal resolutions promptly.

Online support available from Progent to customers in Edmonton Alberta include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your IT team to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute major projects within budget and on time. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your established one, selecting or modifying Help Desk Call Center application software to handle the unique demands of your company, or providing occasional online staff to work with your existing Help Desk Call Center resources to handle high-demand scenarios like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology consultants provides your customers in Edmonton Alberta rapid communication with a reliable network service group with extensive background delivering phone help and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a key contributor to company efficiency, and Progent's intent is to resolve and not just document technical issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Edmonton Alberta online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By spotting looming issues before they evolve into network outages, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of operating systems.
How Your Edmonton Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Edmonton Alberta, Progent's phone-based computer support engineers are ready to deliver expert and economical system help the moment your business has to have it. More than 20 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Edmonton organization deals with a regular freelance support technician or maintains an in-house IT staff that know how to handle typical computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to handle unexpected network emergencies or particularly complex integration projects.

Benefits of Progent's Network Help for Businesses in Edmonton Alberta
Progent's online network troubleshooting services allow your Edmonton organization to enjoy the advantages of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Edmonton Alberta, local computer support resources, whether consisting of freelance consultants or an internal IT staff, can solve typical technical issues. On the other hand, serious problems sometimes strike when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service specialists offer an easy, quick, and economical way to augment your regular resources and to pass on valuable knowledge to improve your ability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance consultants. Although freelance service people have smaller overhead than big consulting firms and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the business. Such poorly built environments need careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a network architecture that can offer the solid foundation to handle current business demands and ease future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complex array of product options available for accelerating business growth and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's products. IT consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, fine tuned support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Cisco's security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the versatility to evolve with your growing business requirements. Progent's Cisco-Certified network experts are familiar with Cisco's complete line of products targeted at preventing data pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can help you deploy Cisco products to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user authentication, permissions, and accounting from a graphical Web interface.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a self-hosted installation of Windows Server 2022.

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    Windows 8.1 is designed to power devices from smart phones and tablets to power-user desktops. A wealth of new and improved features, including touch screen support and signature live tiles user interface, offer a broad range of benefits for companies who understand how to exploit them. Progent's Windows experts can help get your business up the learning curve with Microsoft Windows 8.1 and make sure you derive maximum business advantage from the operating system's various technical enhancements.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous examination and significant experience with network security architecture. ISSAP consultants possess comprehensive understanding of access control mechanisms and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security specialists can help your company with all phases of secure network architecture.

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    Progent can help organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can assist your company to upgrade from a legacy version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to enhance and repair your current SCVMM 2012 environment so you realize maximum return on investment.

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    Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response (EDR).

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    Progent's certified Cisco network security consultants offer expert PIX Firewall and ASA Firewall consulting support covering infrastructure design, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, easy-to-install desktop devices for small and home offices to scalable enterprise-grade appliances, Cisco PIX and ASA Firewalls offer a high level of protection, high throughput, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built platform, eliminating possible OS-specific security holes.

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    Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the foundation for a powerful but easy-to-manage IT network. The integration requirements of the Microsoft .NET functions included with Small Business Server 2011 requires a network consultant with real-world expertise and extensive experience in designing and implementing effective and comprehensive business technology systems. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into SBS 2011 and SBS 2008. This experience ensures you success in installing, administering, and servicing network environments powered by the Microsoft SBS suite of servers and applications.

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    Progent's ProSight Email Guard solution uses the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and switches. UniFi devices running on multiple sites with any number of access points can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, debugging, monitoring, and reporting. Progent offers the skills of veteran wireless professionals who can assist you to determine the value of Ubiquiti's UniFi products for your environment and assist you to plan, install, manage, and troubleshoot your UniFi ecosystem.

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    Progent provides the services of Microsoft and Cisco-Premier network support experts to show customers economical ways to help companies optimize the value of Microsoft and Cisco technology. For environments that range from remote offices to large corporations, Progent's expert consultants can show you how to improve your network's e-mail infrastructure, security, availability, throughput, and network management.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast development of cutting-edge high-end programs that can give your business a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.

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    Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to design and carry out an efficient upgrade to Windows Server 2022 that features high availability and that is based on an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-site implementation of Windows Server 2022.

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    Small to mid-sized companies can now get all the benefits of System Center Operations Manager and also have fast access to Progent's Microsoft Certified network consulting experts. With Progent's affordably priced network support packages, small and midsize organizations can choose a simple Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small company networks enterprise-class reliability, protection, and productivity.

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    Progent's Cisco Jabber consultants offer online or on-premises support to assist businesses of any size to design, deploy, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide advanced support for the technologies that go into building an end-to-end Cisco Jabber solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration ecosystem.

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    Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices.

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    Progent's experienced ransomware recovery consultants can help your business to rebuild an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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    Progent's data protection experts can help you to create, implement and debug a backup/restore solution built around MSP360 technology. MSP360 enables file or image backup/restore for VMs and physical machines, supports all leading public clouds, and permits you to create a backup ecosystem with a low Recovery Time Objective and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss resulting from user mistakes, computer errors, malicious users, and malware attacks such as ransomware. To find out more, see ProSight DPS 360 Backup services.

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    Fortinet next-generation firewalls are leaders in offering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help you to configure your Fortinet FortiGate firewalls to protect all your digital assets at the enterprise edge, within the data center core, at branch locations, and in the cloud.

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    Progent's certified consultants can help you analyze the potential benefits of Hyper-V-based virtualization for your company, conduct test installations to verify Hyper-V's compatibility with your line-of-business software, assess your network and server infrastructure for smooth performance with virtualization solutions, help you in moving to Windows Server 2008 and configuring Windows Hyper-V, educate your IT personnel to monitor and administer Hyper-V, offer world-class consulting support for improving the protection of your virtual machines, establish and test business continuity processes that maximize network availability, and deliver ongoing consulting and maintenance including affordable online repair and comprehensive Help Desk services.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, operates as the heart of Cisco's collaboration solution. Cisco Unified Communications Manager and Unified CM Express provide a borderless IP-PBX by integrating closely with unified messaging applications that include Unified CM IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's Cisco-certified consultants offer effective and affordable remote and onsite expertise to assist businesses of all sizes to build and administer CUCM deployments by providing Unified Communications Manager configuration and technical support services that add optimum productivity. Progent's consultants can help with any aspect of Unified Communications Manager setup and debugging in areas such as integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE support, creating UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server.

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    For companies with a mix of Apple Mac and Microsoft Windows desktops, there are two basic alternatives for using Microsoft Windows-dependent applications on an Apple Mac: an external connection to an actual Windows PC or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach an Apple Mac to a networked Windows-based PC to use Windows applications and access network resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on an Apple Mac system so you are able to use Windows programs directly. Progent's Mac technology consultants can assist you to manage these products for running Microsoft Windows applications on your Macs and can in addition help your company to evaluate and configure third-party products for Microsoft Windows PC emulation.

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    Progent's expert software programmers, relational database architects, and program management consultants can help enterprise clients to complete development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran project managers for advanced planning and project co-ordination or Progent can assist customers plug expertise gaps by offering relational database designers and software programmers experienced in building RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help businesses to incorporate SharePoint with other applications such as Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also can provide expertise with multiple web development tools and can assist businesses to create, enhance, troubleshoot, or migrate web-based applications to utilize the latest advances in web technology.

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    Progent's Windows 11 consulting experts offer a range of services to support Windows 11 including cloud integration, mobile device management, at-home workforce access, security and compliance, streamlined provisioning, and Help Desk support services.

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    Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are mobile within campus, warehouse, retail or other environments where IT management wants portable phones that provide more administrative control, data security and ruggedness than is achievable with the BYOD mode of mobile collaboration. Successful integration of Cisco's wireless IP phones typically requires that IT teams configure and optimize numerous key pieces of your Wi-Fi environment such as wireless access points, routers, Cisco wireless LAN controllers, and call management software. Progent's certified experts offer remote and on-premises support to help your organization create and administer a Cisco wireless IP phone deployment by providing services that range from debugging the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.

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    Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top client satisfaction and enjoy the closest working relationship with Microsoft. The knowledge, skills, and commitment required to earn the level of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your business better technical solutions for your information network.

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    Windows Server 2008 R2 features high levels of speed, protection, fault tolerance, expandability, and versatility that improve productivity of local, branch office, and mobile users. Progent's network experts can deliver cost-effective online consulting, technical support, and education services to help your company to plan, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant strategic value to your network.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity.

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    Forefront Threat Management Gateway builds on the powerful security technologies of ISA Server 2006 and provides a centrally managed web gateway that delivers a single-server solution for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security reporting features, permits custom reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to lower costs and enhance availability. Progent's Microsoft-certified engineers can assist your company to plan and execute test and production deployments; integrate Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also assist your organization to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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    Progent's data protection experts can assist you to create, implement and troubleshoot a backup/restore solution built around MSP360 software. MSP360 enables file/folder or image-based backup/restore for virtual machines and physical computers, supports all leading public clouds, and permits you to create a data protection solution with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to protect against data loss resulting from user mistakes, system glitches, malicious insiders, and external attacks such as ransomware.

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    The Certified Information Systems Auditor accreditation is a prestigious achievement that signifies mastery in IS security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass a comprehensive examination administered by the ISACA professional association. Progent can provide the expertise of a CISA-Certified Cybersecurity audit consultant trained to help businesses in the fields of IS audit process, information technology administration, systems and architecture ROI, IT service delivery, safeguarding of data assets, and disaster recovery planning.

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    Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting services to assist organizations of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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    Progent's high availability system consultants offer non-stop computing support, disaster recovery services, system load balancing, non-stop interoffice access, non-stop Internet interface design, high-availability data center consulting, and other non-stop operations services to help your small business create a non-stop network for mission-critical applications. Progent has the background to design economical, high-availability systems by utilizing the expanding library of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco authorized consultants can show you how to you design a fault tolerant mutli-site network with a completely redundant Internet interface and efficient network load balancing.

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    The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas area of Sacramento, CA. If you are now utilizing the QTS data center as a colocation facility or if your business is considering moving your primary or disaster recovery equipment to Herakles/QTS, Progent can provide a range of cost-effective consulting services such as data center migration, equipment deployment and updates, network improvements, comprehensive project management, virtualization expertise, remote network monitoring, automated network management, software programming, disaster recovery planning and testing, security evaluation, and the use of Progent's Test Lab.

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    Progent's IT outsourcing services for small businesses feature planning 2003 Server, Microsoft .NET Server, and BackOffice environments, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises troubleshooting, resolving stubborn IT issues, and creating a comprehensive security strategy. Progent can help you maximize network availability and throughput with non-stop technologies, resilient network architecture, and proactive network monitoring. Progent also offers project management assistance for large-scale migrations and can help with needs assessment, resource identification, bill of materials development, vendor selection, purchasing coordination, and professional documentation. Progent's IT outsourcing help also includes training for office productivity packages such as Office XP.

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