Immediate Remote Help for Edmonton Alberta Computer Systems
For organizations located in Edmonton Alberta, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology required to resolve the majority of network issues rapidly. This reduces direct costs since solutions accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with incidental costs by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor fixes somehow end up as big bills. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to communicate with your network remotely without compromising corporate security.
Progent's powerful technical support reporting system includes extensive records for all support that Progent's customers have been provided. Progent's team consultants have access to the history of services delivered to each customer by any engineer. This database of problems and repairs is organized as a readily retrievable proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft make available additional extensive technical databases and allow fast access to manufacturers' internal support staff with the result that Progent's remote service specialists can arrive at optimal resolutions quickly.
Online technical services provided by Progent to clients in Edmonton Alberta include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist your company to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network engineers, and validates a person's networking skills at the master level. Cisco CCIEs can resolve even the most complex issues associated with network planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with workarounds or locating program patches. CCIEs offer excellent value since their depth of experience permits them to solve problems quickly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system by means of state-of-the-art remote support technology in order to perform efficient, safe, and economical diagnosis and repair.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to enhance the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or help you to clean up quickly following a damaging penetration. Security support services available from Progent include: comprehensive data security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; designing safe architectures for off-site and mobile connectivity; guarding your email system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize local resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced technology used by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Edmonton Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting services can assist you in creating an efficient new Call Center or improving your existing one, selecting or enhancing Call Center software to address the particular demands of your business, or adding occasional online personnel to reinforce your in-house Call Center team to deal with unusually busy situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk team of experienced network experts provides your customers in Edmonton Alberta quick contact with a large network service group with extensive experience providing telephone-based consulting and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a significant driver of business performance, and Progent's target is to solve instead of simply annotate technical problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Team can supply phone-based professional engineering support and education in special business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Edmonton Alberta remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so that your IT support is proactive and automated. By anticipating possible issues before they expand into downtime, automated monitoring can head off inconvenient and costly service failures. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments based on multiple platforms.
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Edmonton Alberta, Progent's online computer support specialists can provide effective and economical system support whenever your business has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Edmonton organization has a regular freelance support technician or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to address sudden system crises or particularly complex integration projects.
Features of Progent's Online Network Support for Edmonton Alberta
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services offer companies in Edmonton Alberta unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk services and system administration, Progent's professionals can deliver your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Edmonton Alberta and is also ideal for customers in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a broad range of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for online service and imposes no periodic subscription fee for services provided during normal working hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers access to on-staff professionals who have experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, Microsoft Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Software Programming
MySQL Project Management and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that align with the special requirements of your business.
- State of the Art Remote Access Tools
Protected remote access permits Progent's service professionals to see precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly onsite visit. Effective online connectivity software and expert engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and automated system analysis.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Service for High Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers require instant access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support software, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of IT support, executing a broad variety of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Businesses who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.