Fast Online Troubleshooting for Edmonton Alberta Networks
For companies in Edmonton Alberta, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support lowers immediate expenses since solutions require fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical online support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized technologies and proven processes that permit the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to interface to your network without breaching network security.
Progent's sophisticated service database application includes thorough documentation for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help provided to each Progent client by any Progent consultant. This database of issues and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions promptly.
Remote support services available from Progent to companies in Edmonton Alberta include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can provide network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to help your company to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and indicates an individual's networking skills at the expert level. Cisco CCIEs can handle the most challenging issues associated with network infrastructure design, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer exceptional value since their deep experience allows them to solve problems quickly. In typical instances, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment via state-of-the-art remote support tools in order to perform quick, safe, and affordable analysis and repair.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro
Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure devices. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points deployment support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recover quickly after a damaging penetration. Security services available from Progent cover thorough data security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers advanced remote support to help organizations of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of information technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Edmonton Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Edmonton Alberta fast contact with a dependable support group with extensive experience offering phone consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to business success, and Progent's aim is to fix instead of simply annotate IT problems.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers online advanced consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Edmonton Alberta online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing emerging problems before they grow into network outages, system monitoring can avoid stressful and expensive service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of platforms.
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Edmonton Alberta, Progent's phone-based computer support specialists can provide professional and affordable system support whenever your organization requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Edmonton business deals with a local independent support technician or maintains an in-house organization that can deal with typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network emergencies or particularly challenging integration problems.
Advantages of Progent's IT Support for Offices in Edmonton Alberta
Progent's remote network troubleshooting services allow your Edmonton business to have the benefits of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your network will derive added strategic worth by becoming more available, productive, and secure. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
For most companies in Edmonton Alberta, nearby network service resources, whether made up of outside consultants or a full-time maintenance staff, can solve typical network problems. However, IT crises sometimes spring up when local support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service people. In these situations, Progent's on-call service experts give you a convenient, fast, and economical solution to augment your local help and to convey useful information to improve your capability to resolve downstream issues in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller companies commonly rely on independent freelance consultants. Although independent consultants have smaller internal costs than larger consulting organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your company grows, network unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to insure your network stays up and running.
- Create a Solid Basis for Smooth Expansion
Companies often start with an information system implemented on a modest budget. Without a strong framework, slap-dash repairs often get thrown onto a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly built systems require proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a network architecture able to offer the stable foundation to meet current business demands and facilitate future growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller organizations require guidance and technical education to negotiate an ever more complex maze of technology options available for promoting business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to resell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align IT consulting with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, refined remote support software, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits by the minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.