Immediate Remote Technical Support for Edmonton Alberta IT Networks
For companies in Edmonton Alberta, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's remote support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces immediate costs because service calls accumulate fewer billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves even more in incidental expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where fast repairs somehow end up as large invoices. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven processes which allow the maximum degree of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to interface to your company's computer system without violating network security.
Progent's proven technical support database system maintains comprehensive histories of the service that Progent's clients have been provided. Progent's team service personnel have access to the details of support rendered to every Progent customer by any engineer. This archive of problems and solutions is stored as a conveniently retrievable support knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other massive support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine the best solutions quickly.
Online technical support services provided by Progent to companies in Edmonton Alberta include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service professionals offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable desktop support services to help you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with the most complex challenges associated with network planning, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent value since their broad expertise permits them to solve problems quickly. In many instances, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your computer system via advanced on-line troubleshooting technology to perform fast, secure, and economical diagnosis and repair.
Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.
Progent locations in Edmonton Metro
Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure products by offering consulting services that include:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the immunity of your Windows, macOS and OS X, Linux environment against internal or external threats or help you to clean up rapidly after a serious breach. Security solutions available from Progent cover comprehensive data security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent can provide expert remote support services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for restoring services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Edmonton Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of experienced information technology experts gives your computer users in Edmonton Alberta quick communication with an effective support group with substantial background providing telephone-based support and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a key contributor to business success, and Progent's aim is to resolve instead of just document network problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff can supply phone-based advanced engineering support and education in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Edmonton Alberta online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your network support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, automated monitoring can minimize disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Edmonton Alberta, Progent's online computer support specialists are ready to provide expert and cost-effective IT support the moment your organization has to have it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Edmonton organization relies on a regular independent consultant or employs a full time organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to handle sudden network crises or especially complex integration projects.
Advantages of Progent's IT Support for Offices in Edmonton Alberta
Progent's online network troubleshooting services allow your Edmonton organization to enjoy the benefits of timely, world-class network support without the expense of managing an in-house IT organization. Your information system will derive added business value by becoming increasingly available, productive, and protected. Advantages to your company include:
- Convenient remote expansion of your local IT resources
For most organizations in Edmonton Alberta, local computer support providers, whether made up of freelance consultants or an internal IT staff, can deal with the majority of network issues. On the other hand, major troubles might spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support experts give you a convenient, quick, and budget-friendly way to augment your local help and to transfer useful information to increase your capability to resolve future issues locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent consultants have smaller overhead than big consulting organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your network grows, system downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your IT system remains up and running.
- Create a Solid Basis for Seamless Growth
Companies often begin with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled onto a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the business. These badly designed environments need proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture that can deliver the solid foundation to handle vital business requirements and simplify downstream expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller offices need advice and technical education to negotiate an ever more complicated array of technology alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is motivated to resell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match technical expertise with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, executing a wide variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each consultant to every customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.