Progent has supported Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has delivered system integration, customization, education, and troubleshooting since the platform's original release. Progent offers advanced support for upgrading legacy Dynamics GP deployments. Progent can assist you to design, test, and carry out an efficient upgrade from a a legacy version to the latest edition of Dynamics GP.
Cisco's Catalyst family of Wi-Fi controllers streamline the management of wireless LANs by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi throughput by limiting the impact of RF congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening data security by detecting threats and analyzing network traffic based on user class and locale. Progent can help your business to configure Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi solution or implement a smooth migration to Cisco's latest wireless controller solutions.
Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be forced to allow simple problems to fester.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help you to plan and deploy a disaster recovery system based on Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and introduces important new features as well as a redesigned structure. These enhancements affect vital areas such as ease of administration, availability, security, operational costs, collaboration, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the possible advantages of migrating to Exchange Server 2013, design a cost-effective validation and deployment plan, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and management for Exchange 2013.
Microsoft CRM helps mid-market companies build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share data to help promote selling success and deliver steady, effective customer service. Progent can configure the optimal server and communications environment, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to combine Microsoft Dynamics CRM with your sales or customer support data.
Progent's Juniper Networks-authorized NetScreen consultants can assist your company to install and integrate NetScreen 5000 series routers, upgrade from previous NetScreen devices to the latest Juniper technologies, and troubleshoot network infrastructure issues in Juniper-only or mixed-vendor environments.
The complexity and integration demands of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and broad familiarity with designing and integrating seamless, comprehensive business technology solutions. The experience of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's consulting support can help you with designing, installing, managing, and supporting Windows Server systems that maximize the business value of your computer system. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
Progent's Microsoft-certified network engineers can assist your organization to determine the value of Microsoft Exchange 2010 for your company and can help your IT staff to design and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will offer quick return on investment by increasing your productivity, lowering the cost of hardware and service, simplifying administration, and consolidating your vital communications technologies.
Progent's Microsoft-certified engineers can help you plan, document, carry out, administer, and troubleshoot a system-wide migration to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit environment to make sure it supports all of the important 32-bit programs that you want to retain as well as the latest 64-bit editions of software you plan to install.
The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of work in Microsoft integration, ensures you success in selecting the version and set up of Windows 2003 Server that aligns best with your company's goals. Progent can also assist you with designing, deploying, managing and supporting powerful information technology applications powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Windows NT.
Progent's certified security consultants can help you protect your Mac environment through professional support offerings including performing security audits, clean up after virus and denial of service attacks, setting up firewalls, implementing secure off-site and mobile access, installing automated software for protection against viruses, spam, and directory harvest attacks, and developing a company-wide security strategy adapted for the particular goals of your business network.
Progent's ProSight portfolio of managed services are geared to offer organizations who have minimal internal network administration and support teams with low-cost help from world-class management tools and consulting experts. Advantages of the ProSight catalog of managed IT services include flat-rate network management costs, smart automation of routine administrative processes, continual absorption of new technology, graceful transition from older technology to up-to-date solutions, improved fit between computer technology with business objectives, guidance from veteran IT experts, and allowing management to concentrate on business issues instead of fast-evolving computer technology.
When performing consulting tasks for enterprise customers, Progent uses a structured approach based on specified milestones in order to achieve financial, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, test models, design tuning, and expert deployment. All phases are recorded to make available a comprehensive description of technical services delivered and to help in ongoing network support.
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter.
Microsoft supports seamless hybrid environments that combine Microsoft 365 and local Exchange deployments. This allows you to have some Exchange mailboxes located at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is completed on schedule and on budget.
Progent is one of the most expert information technology consulting firms for creating email and messaging systems powered by Exchange 2000 Server. Progent is skilled in helping small businesses get the full benefits of Microsoft Exchange 2000 under common scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.
Mid-sized businesses can get all the advantages of Operations Manager 2007 and have quick availability of Progent's Microsoft and Cisco Premier Certified network consulting professionals. With Progent's economically priced network service packages, medium-size organizations can select a simple co-sourcing package built around Microsoft Operations Manager with network monitoring, automated warnings, in-depth system analysis, Help Desk support, and remote service. For companies with mission-critical applications who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide mid-size business information systems world-class reliability, security and productivity.
For companies that have a combination of Apple Mac and Microsoft Windows desktops, there are two popular alternatives for running Windows-dependent software on an Apple Mac: an external connection to an actual Windows PC or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect a Mac to a remote Microsoft Windows-powered PC to run Windows programs and share network resources. Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you can run Microsoft Windows programs locally. Progent's Mac technology consultants can help you to maintain these solutions for running Windows applications on your Macs and can in addition help your organization to evaluate and install third-party solutions for Windows platform simulation.
Progent's certified Windows Server 2022 experts can help your company to design and carry out an efficient upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted system architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.
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Progent's Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that opens the door to the rapid development of enterprise-class business applications that offer your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the firewall. In addition to providing expertise, maintenance and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information system. Progent can also help you upgrade from older versions of SQL Server to Microsoft SQL Server 2005.
Progent's certified information technology consultants offer Windows Server 2016 integration consulting to help businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX virtual network platform, VMware SRM can rapidly restore the complete virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.
Progent's certified SQL Server 2019 experts can help you to assess the business case for upgrading to SQL Server 2019 and can provide fast online or on-premises access to consulting experts in solution planning and integration, software development, SQL Server management, and network security.
E-Mail Guard is Progent's economical anti-spam and virus protection solution that offers small companies world-class defense from spam, viruses, DHA attacks, and other types of e-mail-based assaults on computer networks. E-Mail Guard is built on Postini's Perimeter Manager, a comprehensive suite of web-based antispam and anti-virus services that ward off email attacks before they can penetrate the network firewall. Perimeter Manager also lets administrators track and control their email application, irrespective of server platform, hardware type, or data center location.
Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting to help businesses of all sizes to plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.
Progent's certified Windows Server 2022 consultants can help your company to plan and implement an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.
Progent's certified Office and Microsoft 365 experts can assist companies of any size to incorporate Office desktop and Microsoft 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that provides fast ROI and enables improved business results. Progent can assist you to integrate Microsoft Office or Microsoft 365 applications with each other and with other core Microsoft technologies including SharePoint, Microsoft Exchange Server and SQL Server running locally or in the cloud. Progent can also assist you to fix compatibility problems with different versions of Microsoft Office and offers customized online instruction to individual users and groups.
Cisco Cisco Unified Communications Manager (CUCM), formerly branded CallManager, is the core of Cisco's collaboration solution. Unified CM and Unified CM Express (CME) provide a location-independent IP-PBX by integrating tightly with unified messaging applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's Cisco-certified network consultants offer effective and affordable online and onsite expertise to help businesses of any size to create and administer CUCM deployments by providing Unified Communications Manager integration and troubleshooting consulting services that add maximum productivity. Progent's consultants can help with any facet of Unified Communications Manager configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
In conducting IT projects for corporate customers, Progent follows a structured approach driven by specified milestones in order to meet budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, pilots, design tuning, and professional deployment. All facets are documented to provide a comprehensive summary of IT services delivered and to assist in ongoing network support.
Progent offers online and onsite expertise to assist you with any facet of business intelligence reporting from troubleshooting or modernizing applications to planning and deploying an advanced BI environment. Progent's management reporting consultants can assist you to support your existing reporting system, help you to upgrade reports and databases from a discontinued reporting product to a modern solution, and deliver as-needed remote training to meet your specific requirements. Progent's management reporting professionals offer expertise in the leading BI reporting and visualization tools such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Designer.
Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-location upgrades, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange 2003 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business needs.
Exchange Server 2013 includes major improvements to the functionality of Microsoft Exchange Server 2010 and delivers important innovations plus a revamped structure. These enhancements favorably impact key areas such as manageability, high availability (HA), security and compliance, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Exchange Server 2013, create an efficient test and rollout strategy, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online support and management for Microsoft Exchange Server 2013.
Progent's Microsoft-Premier SQL engineers can provide a range of support services to assist small companies to plan, install, administer, and repair SQL 2008 systems in order to realize the maximum strategic benefit from Microsoft's advanced RDBM platform. In addition, Progent can provide assistance with system infrastructure, company-wide protection, and application development to optimize the business advantage of your computer network.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
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Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent offers rapid remote support from Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your environment via powerful remote diagnostic utilities to deliver fast and affordable troubleshooting and remediation of critical network infrastructure issues.
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small companies who work with trusted independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Progent offers the assistance of a certified VMware VCDX expert to help your organization plan, deploy, administer and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent offers advanced expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, fault tolerance, and disaster recovery.