Immediate, Low-cost Online Computer Network Help for El Monte, California Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality computer support to customers with small-business budgets. Progent has developed a unique service system that features a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting tools, a large team of engineers accredited in a broad array of IT disciplines, a Call Center operational structure that maximizes efficiency and ensures follow-up, a worldwide team of on-line troubleshooting professionals, in-person support availability for the majority of most zip codes in the U.S., and a company ethos focused on fixing network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT support group. This can reduce expenses and minimize technical risks for major projects such as software programming, business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your company to plan and execute a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for El Monte, California Businesses
A Microsoft-certified Partner computer support company with a large team of Cisco certified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost remote consulting to El Monte, CA businesses for a wide array of computer technologies including:

Service Delivery Options for El Monte, California Companies
Progent has a variety of alternatives for providing small companies with affordable IT services for technical support, system architecture, hosting, and network management. Progent's model for providing computer support is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Service Model ensures fast support, thorough service documentation, reliable follow-through, and strict expense monitoring for an array of network service delivery options that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or delay of in-person service visits. The background of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's remote network support expertise.

  • Onsite Service
    Progent provides on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about why to register for Progent's in-person network support.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses who need prompt and reliable access to an online Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because smaller companies usually are constrained by tight information technology budgets and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that small business information systems stay up and running. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with critical products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network protection consulting, non-stop network design, virtual server solutions, plus configuration, customization and support for small business programs such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and major software upgrades, extended initiatives like management reporting software programming and support, relational database software programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of availability, protection, and performance than is possible with the class of internal data center that is achievable for the majority of small organizations. Because Progent utilizes the same data centers that host the equipment of many of the planet's biggest IT organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition easy for customers to transfer to another service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit businesses with multi-vendor environments to save dramatically on the costs of hardware, system support, and network management while achieving world-class availability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the client's possession so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting services to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can help with advanced security projects like SIEM solutions to help companies comply with industry standards and government mandates for IT information security and reporting.

The scope and size of Progent's consulting team bring a powerful set of advantages to companies trying to increase the business value of their information system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, at the forefront of network support, performing a broad variety of technical projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for solving actual IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no sign-up fee and asks no retainer for services provided during regular working hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size invoices for fast repairs. Another benefit of granular billing is that you will not be tempted to allow incipient problems to stay unaddressed until they become big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation given by each staff member to each customer. The discipline of documenting and archiving support records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal support personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your El Monte, California company wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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