Low-cost Network Help from Microsoft and Cisco certified Consultants for Businesses in El Monte, CA
By delivering professional know-how whenever you require it, providing in-depth knowledge for critical business applications, providing high-value services such as virtual server hosting, billing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent enables you to maximize the business value of your It network and reduce support expenses. Progent appreciates that network protection, reliability, and efficiency are as critical to small businesses as to large corporations but that small organizations don't have the economy of scale to spend heavily in information technology and internal support groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's ability to deliver the network support your company requires when you need it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT service team. This can cut costs and help meet schedules for major projects such as application programming, business continuity preparedness, security audits, office consolidations, or technology migrations.
Progent can in addition provide access to certified experts to assist your company to design and implement a sensible cloud computing strategy.
Core Technologies Serviced by Progent for Office Networks in El Monte, California
Progent offers the support of qualified consultants for all facets of business network technology found in small organizations. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives for El Monte, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk structure familiar to big IT groups. Progent's Contact Center Service Model ensures rapid support, thorough service records, reliable follow-up, and tight expense control across an array of IT service delivery alternatives that include online repairs, in-person support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote computer support expertise.
- On-site Service
Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small businesses the optimal solution: on-premises support professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The response time for in-person support calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues. To learn more, see Help Desk Services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security consulting, high availability network consulting, virtual server solutions, plus configuration, customization and training for business applications such as accounting, ERP, reporting, CRM, and office productivity software. Progent can help with one-shot projects such as site moves and massive software upgrades, longer term projects such as management analytics application programming and support, database application development and DBA support, and web development, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical business applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with higher degrees of dependability, protection, and recoverability than is feasible with the class of in-house data center that is practical for the majority of small companies. Since Progent uses the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, protection and performance is continually monitored, and systems are consistently archived and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition easy for clients to transfer to a different service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps ownership of the software in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers expert remote consulting support to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory regulations for network data protection and incident reporting.
The breadth and depth of Progent's consulting team bring a powerful set of advantages to clients trying to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of network support, performing a wide range of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested methods for repairing actual IT problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you pay only for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and asks no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids big bills for quick solutions. An additional advantage of granular billing is that customers are not inclined to allow simple issues to stay unaddressed until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to every customer. The practice of detailing and organizing support records results in more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Small companies who work with independent consultants or who maintain internal support staffs gain when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your El Monte, California business wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).