El Monte, CA Online Help from Certified Computer Troubleshooting Professionals
Progent's computer network help services can deliver your El Monte, CA business low cost and reliable access to enterprise-class computer professionals. By delivering network support help when you need it, offering advanced knowledge for critical applications, offering value-added services such as 24x7 server monitoring, and invoicing only for services you receive, Progent offers your El Monte, California company an economical alternative for optimizing the profitability of small-scale office information systems. If you run an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses and local governments to create and support a reliable and secure IT network and to have fast availability of the skilled help ordinarily available only to enterprises who can support a large in-house information technology group.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited experts to assist your company to plan and execute a sensible cloud strategy.
Main Products and Technologies Supported by Progent for Office Networks in El Monte, California
Progent offers the services of certified experts for all facets of information technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:
Service Delivery Options for El Monte, California Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Service Model promotes rapid support, thorough activity documentation, reliable follow-through, and tight cost monitoring for a range of IT support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and fix network problems without the expense or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle most IT issues rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to deliver small companies the optimal solution: onsite service technicians when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, refer to Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, virtualization strategies, plus configuration, customization and support for business programs including financials, operations, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects such as site moves and major system upgrades, extended projects such as management information application development and customization, relational database application development and DBA services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher degrees of reliability, security, and performance than is feasible using the class of internal data center that is achievable for most small companies. Because Progent uses the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems are regularly archived and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also simple for clients to migrate to another service firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow companies with mixed environments to save dramatically on the expense of hardware, system support, and network administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can support the mixed- platform and loosely standardized networks typical of small businesses, and keeps control of the licenses in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for El Monte, California Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate IT support enable small companies to avoid the pitfalls associated with over dependence on small support firms or individual consultants.
Teaming with Progent allows your company to:
- Avoid Over Dependence on Freelance Consultants
For network support, smaller businesses sometimes depend heavily on independent consultants. Though freelance support engineers carry lower overhead than larger support organizations and can afford to charge apparently lower rates, they are frequently too overworked to react quickly to critical problems. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of replacement staff may force your business to go without help in case of an emergency. As your small business expands, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you thought you were saving on a freelancer can evaporate quickly due to lost productivity. Also, when freelance engineers confront new technologies, the unavailability of a big engineering group to rely on for help forces them to train in place while your business winds up footing the bill for their continuing education.
- Have Access to Expertise in Advanced IT Solutions
Many small service firms or freelance consultants focused on small company network support are capable of delivering routine fixes but don't have the seasoning to work cost-effectively with complex IT configurations that have mixed operating systems, multiple offices, VoIP systems, remote clients, interconnected financial and operational software, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can be valuable to your small business because enterprise environments are characteristically complex, integration issues demand in-depth understanding of in numerous technical areas, and achieving a high degree of robustness, availability, and protection calls for enterprise-tested processes.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of ad hoc fixes commonly get tossed on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such environments need thorough evaluation, intelligent strategic planning, and broad-based experience to migrate to an IT environment that can act as the reliable foundation to meet current business requirements and support downstream growth.
- Team with Solution Providers, Not Resellers
Smaller businesses need guidance and insight to work through an ever more complicated array of technology options available for enabling business growth and improving efficiency. They do not need an IT consultant or support organization that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise only. This permits Progent to align consulting support services with the real interests of clients. Mixing IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology rather than being based on the true needs of a customer.
How to Contact Progent
If your El Monte, California business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).