Affordable Network Support from Microsoft certified Consultants for Businesses in El Monte, CA
By delivering professional know-how whenever you need it, making available in-depth knowledge for critical business applications, offering high-value services like virtual server hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the competitive value of your information system and cut support costs. Progent recognizes that network protection, reliability, and efficiency are just as critical to small companies as to large corporations but that smaller organizations don't have the leverage to invest heavily in computer technology and in-house service groups. Progent's basic competitive advantage is that no network consulting firm can equal Progent's capability to provide the IT support your business requires when you need it and at prices you can afford.
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support personnel. This can save money and minimize technical risks for major projects like application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can also offer the services of certified consultants to assist your business to plan and execute a sensible cloud strategy.
Main Products and Technologies Supported by Progent for Companies in El Monte, California
Progent's national group of industry certified experts offers assistance for virtually all facets of network systems found in businesses of any size. Technologies supported by Progent in and around El Monte include:
Support Delivery Options for El Monte, California Businesses
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for providing computer support is based on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Service Model promotes rapid response, thorough service records, consistent follow-through, and strict cost monitoring for an array of IT support delivery modes that include remote repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software problems without the expense or delay of in-person support visits. The background of Progent's network engineers makes it possible to handle most network issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's online network support services.
- On-site Service
Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: hands-on service technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are intended for all businesses who require fast and dependable support from an online Help Desk Call Center with efficient phone support, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Because small and midsize businesses usually have tight IT budgets and can spare little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business computer systems stay productive. Learn more details about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, fault tolerant it system design, virtualization solutions, plus configuration, programming and support for business applications such as financials, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including site moves and massive system upgrades, longer term initiatives such as business analytics software programming and customization, database software programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network management, or urgent services like data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and SQL Server in order to provide small companies with greater degrees of reliability, protection, and performance than is possible using the type of in-house data center that is achievable for most small and midsize companies. Since Progent uses the same facilities that host the equipment of many of the world's largest IT companies, Progent can save you the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain current, security and efficiency is continually monitored, and systems are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and scalability but that is also convenient for customers to migrate to a different support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit businesses with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the software in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online support services to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for IT data security and incident reporting.
The scope and size of Progent's consulting staff offer a unique set of benefits to organizations wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, performing a wide variety of technical tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for repairing actual network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no registration fee and requires no retainer for services provided during regular business hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size bills for quick solutions. Another advantage of by-the-minute invoicing is that you will not be tempted to permit incipient issues to fester until they become major ones.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation given by every consultant to each customer. The discipline of documenting and archiving service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house support personnel gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your El Monte, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).