Affordable Computer Support from Microsoft certified Professionals for Companies in El Monte, CA
By delivering world-class know-how whenever you require it, providing in-depth expertise for key applications, providing high-value services such as virtual data center hosting, invoicing only for help you receive, and charging no setup fees or retainers for standard services, Progent allows you to increase the competitive value of your information system and minimize service costs. Progent understands that information system security, dependability, and performance are as important to small businesses as to major corporations but that smaller companies don't have the leverage to spend heavily in computer networks and in-house service staffs. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's ability to deliver the network support expertise your business needs whenever you require it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives like software design and development, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Office Networks in El Monte, California
Progent's team of industry certified experts provides assistance for virtually all aspects of information systems used by companies of any size. Practice areas supported by Progent in El Monte include:

Service Delivery Alternatives Available for El Monte, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, and network administration. Progent's paradigm for delivering IT support is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity documentation, dependable follow-through, and strict expense monitoring for a range of IT support delivery modes that include remote repairs, on-premises support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and fix hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to give small companies the ideal combination: on-premises support professionals when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for on-site support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more about how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, refer to Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, server virtualization strategies, plus integration, programming and training for small business software including financials, operations, business analytics, CRM, and office productivity suites. Progent can help with one-time projects such as office moves and major system upgrades, longer term projects such as customizing a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like data restoration and malware cleanup.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and mid-size businesses to plan, implement and debug the infrastructure needed to support teleworkers. Aspects of network infrastructure where Progent's experts offer assistance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, wireless network design and implementation, and robust Internet connectivity. For information about Progent's network infrastructure expertise for an at-home workforce, go to network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's servers in a setting that not only provides the highest level of dependability and extensibility but that is also convenient for customers to transfer to another support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with mixed networks to save significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online support to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you�re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Premier security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory requirements for IT data protection and incident reporting.

The scope and depth of Progent's consulting staff offer a unique array of benefits to clients wishing to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progents team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT service, performing a broad variety of IT projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for repairing actual IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for fast fixes. An additional benefit of by-the-minute billing is that your company won't be inclined to permit minor issues to stay unaddressed until they grow into major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation given by every consultant to every client. The practice of detailing and archiving service records allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your El Monte, California company wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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