El Monte, CA Online Help from Certified Network Troubleshooting Professionals
Progent's computer support services can deliver your El Monte, CA business low cost and consistent support from Microsoft and Cisco certified information technology professionals. By providing IT support help when you require it, providing advanced knowledge for critical technologies, offering value-added services such as automated network monitoring, and invoicing only for support you receive, Progent offers your El Monte, California company an affordable solution for optimizing the productivity and profitability of small-scale business information systems. If you maintain an onsite system, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses and local governments to build and maintain a robust and safe IT system and to benefit from quick availability of the seasoned help typically restricted to businesses who are able to maintain a sizeable in-house IT staff.
For mid-size and large companies, Progent offers co-sourcing and project management services to add to the technical skills of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects such as application design and development, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to certified consultants to assist your business to design and execute your cloud computing strategy.
Main Products and Technologies Supported by Progent for Office Networks in El Monte, California
Progent's nationwide team of industry certified support professionals provides assistance for virtually all facets of information technology deployed by businesses of any size. Practice areas supported by Progent in and around El Monte include:
Support Delivery Alternatives for El Monte, California Businesses
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity records, reliable follow-up, and tight cost monitoring for an array of IT support delivery options that include online repairs, in-person help, and top-level consulting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progent's Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and repair hardware and software problems without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for new clients to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote network support services.
- Onsite Support
Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: onsite service professionals when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for on-site support calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more about why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, refer to Online Help Desk Services.
- Help Desk Sharing Services
Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, visit Progent's shared Help Desk services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with critical technologies including Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network security consulting, fault tolerant network consulting, virtualization strategies, plus integration, customization and training for small business applications such as financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as site relocations and major system upgrades, extended projects such as upgrading a legacy ERP platform to a modern Microsoft Dynamics 365 solution, relational database software programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and virus removal.
- Infrastructure Consulting Expertise for Teleworkers
Progent can help small and medium-size companies to design, implement and debug the infrastructure required for work-from-home employees. Aspects of network infrastructure where Progent's consultants can deliver guidance include secure and convenient VPN tunnel connectivity, VDI desktop software, router configuration, wireless network planning and implementation, and reliable Internet connections. To learn about Progent's network infrastructure expertise for an at-home workforce, go to infrastructure guidance for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition easy for clients to transfer to a different support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can support the multi- OS and non- standardized environments common with smaller businesses, and retains control of the software licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert online consulting to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for El Monte, California Businesses
Progent's size, scope of information technology skill, and familiarity with corporate IT consulting allow small companies to sidestep the pitfalls associated with over reliance on small service organizations or independent engineers.
Working with Progent allows your company to:
- Avoid Excessive Reliance on Freelance Consultants
For network support, small businesses sometimes rely heavily on individual consultants. Though individual service providers carry lower expenses than more substantial IT service firms and can typically bill nominally lower fees, freelancers are sometimes too overworked to respond quickly to urgent network problems. If an independent engineer is busy with different customer, sick, on vacation, or in training, the lack of replacement staff may require your business to wait for assistance in case of an emergency. As your company grows, system unavailability or difficulties with critical applications get more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower output. In addition, when independent consultants encounter unfamiliar technologies, the unavailability of a big engineering group to rely on for assistance requires them to train on the job while your company ends up footing the costs for their continuing education.
- Have Access to Experts in Advanced IT Solutions
The majority of smaller support organizations or independent consultants who concentrate on small company IT consulting may excel at providing connect-the-dots fixes but lack the experience to deal efficiently with complicated network configurations with a variety of operating systems, multiple locations, Voice over IP implementations, remote workforces, interconnected accounting and analytical applications, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive group of specialists can be valuable to your company because big-company environments are by nature complicated, integration issues demand thorough knowledge in numerous technical disciplines, and reaching a high degree of robustness, availability, and protection calls for industry-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small businesses typically start with a network implemented on a shoestring budget. Without a proper architecture, a sequence of improvised fixes commonly get tossed on top of a marginal foundation. As a business grows, reliability and scalability problems can hinder the productivity of the organization. These networks need thorough evaluation, intelligent strategic planning, and in-depth expertise to upgrade to a network environment that can act as the reliable basis to handle critical business needs and support downstream growth.
- Partner with Solution Finders, Not Product Resellers
Smaller businesses require guidance and education to navigate through an increasingly complicated array of technology options available for enabling business growth and improving efficiency. They do not need an IT consultant or service organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services only. This allows Progent to align consulting support services with the genuine interests of clients. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is based on a preselected technology rather than being based on the actual needs of a small business.
Get in Touch with Progent
In case your El Monte, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).