Low-cost Computer Troubleshooting from Microsoft and Cisco certified Professionals for Companies in El Monte, CA
By offering world-class support when you need it, providing specialized expertise for critical applications, providing high-value services like virtual server hosting, invoicing solely for services you receive, and charging no setup fees or retainers for standard services, Progent allows your company to maximize the business value of your information system and reduce support expenses. Progent recognizes that network security, dependability, and efficiency are just as important to small companies as to major enterprises but that smaller companies don't have the economy of scale to invest aggressively in information technology and internal service groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's ability to provide the IT support your business requires whenever you require it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing services to add to the technical skills of your in-house network service personnel. This can cut costs and minimize technical risks for major projects such as software programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to help your company to design and implement your cloud computing strategy.
Main Practice Areas Serviced by Progent for El Monte, California Office Networks
As a Microsoft-certified Partner computer support company with a world-class group of Cisco Premier CCIE network consultants and Apple Computer accredited engineers, Progent offers urgent assistance and low-cost online consulting to El Monte, CA businesses for a broad range of information technologies such as:
Support Delivery Options Available for El Monte, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures fast support, thorough activity records, consistent follow-up, and strict cost control across a range of IT support delivery options that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Service
Progent's Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and fix hardware and software problems without the expense or delay of on-premises service visits. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup procedure for new clients to address urgent situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to give small and midsize companies the optimal solution: on-premises support technicians when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business application programmers. The response time for on-site support calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, visit Progent's Help Desk Co-management services.
- Consulting Services
Progent offers small companies budget-friendly availability of world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection consulting, fault tolerant network design, virtual server solutions, plus configuration, programming and training for business applications including financials, operations, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and massive software migrations, longer term projects such as upgrading an older ERP platform to a current MS Dynamics or Dynamics 365 package, database software programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and virus removal.
- Infrastructure Consulting Services for Telecommuters
Progent can assist small and mid-size businesses to design, implement and debug the infrastructure needed to support work-from-home employees. Aspects of infrastructure where Progent's experts offer guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN design and deployment, and robust Internet access. To learn about Progent's network infrastructure consulting services for telecommuters, visit infrastructure guidance for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of availability and scalability but that is also simple for clients to migrate to another service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can support the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for El Monte, California Small Businesses
Progent's staff size, breadth of technical skill, and experience with corporate network consulting allow small businesses to avoid the problems related to over reliance on small service firms or independent consultants.
Working with Progent allows your small business to:
- Prevent Excessive Reliance on Individual Support Consultants
For network support, smaller companies sometimes depend excessively on independent engineers. Although individual service engineers carry lower expenses than more substantial IT service organizations and can afford to charge nominally lower fees, they are frequently too busy to react rapidly to critical network problems. If a freelance engineer is busy with another client, ill, on travelling, or in class, the lack of backup personnel may require your company to wait for assistance in case of a crisis. As your small business grows, network unavailability or problems with line-of-business applications become more costly. The dollars you thought you were saving on a freelancer can evaporate fast because of lower output. Also, when independent engineers confront new problems, the unavailability of a big consulting group to count on for help forces them to learn with the meter running while your company ends up with the bill for their continuing training.
- Have Access to Expertise in Sophisticated IT Issues
The majority of small service firms or freelance engineers focused on small business network consulting are capable of delivering routine solutions but lack the background to deal efficiently with complex IT environments with a variety of platforms, many offices, Voice over IP implementations, mobile workforces, integrated accounting and operational software, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive group of experts can benefit your business because big-company networks are by nature complicated, integration problems demand thorough understanding of in numerous technical areas, and achieving a high degree of robustness, reliability, and security requires industry-tested leading practices.
- Build a Firm Basis for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Without a strong architecture, a series of improvised repairs commonly get piled onto of a marginal structure. As a business grows, stability and scalability problems can undermine the success of the organization. Such networks need thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the reliable basis to handle critical business needs and ease downstream growth.
- Team with Solution Finders, Not Product Vendors
Small companies need guidance and education to work through an ever more complicated maze of IT options offered for enabling growth and enhancing efficiency. They do not need an IT engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to match technical services with the genuine interests of clients. Mixing IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected technology instead of being driven by the actual requirements of a customer.
How to Contact Progent
In case your El Monte, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).