Consulting and Technical Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile PDAs were once one of the most popular solutions for maintaining location-independent connectivity to messaging, scheduling, web-based applications, and other critical business data. Progent offers El Paso, Texas businesses the services of BlackBerry-premier experts who can help businesses to manage existing BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the complexity of small business IT technology has expanded, and as the need for world-class protection, reliability, and recoverability has become the standard for companies of any size, successful integration and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small organizations frequently resort to outside consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the requirement for an internal BlackBerry technology specialist and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven online service delivery capabilities, provides small businesses an affordable solution for incorporating BlackBerry products seamlessly into their information system.

Progent's experts can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft technology, set up streamlined administration tools so you can monitor and control BlackBerry devices across your company, define security policies that make sense for your business, develop custom mobile software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a single platform for controlling key tasks like device installation, upgrades, and deactivation while also providing a solid foundation for security and high availability. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Groupwise, or Domino email servers and BlackBerry users and supports wireless synchronization.

RIM BlackBerry BES Server Configuration Help

BES Server provides a wealth of security capabilities starting with advanced data encryption of information sent between a BlackBerry wireless handset and BES Server based on AES or Triple DES. BlackBerry Enterprise Server also allows excellent versatility in selecting degrees of security to match the special needs of your company's environment. Progent's BlackBerry certified engineers can assist you to choose powerful security functions and enable them remotely. Examples of these over-the-air configurable security features are:

  • Disable a device
  • Wipe data from a missing smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BES Server also offers flexibility in determining ways to keep users from loading or running unsecure or unauthorized software. Progent can assist you to choose protective processes such as:

  • List exactly what programs are permitted on the device
  • Prevent third-party software from using persistent storage on the smartphone
  • Select what functions external programs can access on the BlackBerry device
  • Limit the kinds of access external applications running on the smartphone can initialize
  • Block all third-party programs from being loaded or executed on the device

Progent's Online BlackBerry-certified Technical Support is Fast and Affordable
For businesses in El Paso, Texas who need fast and economical access to an authorized RIM BlackBerry support expert, Progent provides efficient remote assistance from a seasoned support staff who have delivered IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Online support eliminates travel expense and allows consultants to resolve technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry specialists have been awarded certifications in the entire range of BlackBerry solutions and offer expert support in fields including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant system architecture for BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, editing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned service professionals can in addition help you to resolve a broad range of problems concerning synchronization, handset detection, messaging consistency, web browsing, wireless connectivity, IM, desktop software installation, and Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small business networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support costs at a minimum and, by solving problems promptly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, implementing wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to use management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to define and implement sensible security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry engineer has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Professional
In order to ask Progent about consulting expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.