Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry wireless smartphones were once among the most popular solutions for maintaining mobile connectivity to messaging, calendars, web programs, and other critical business data. Progent offers El Paso, Texas companies the expertise of BlackBerry-certified experts who can assist organizations to manage their BlackBerry environments or transition efficiently to a current smartphone solution.

As the complexity of small company networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for businesses of any size, successful integration and support of BlackBerry technology has grown increasingly challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small organizations frequently resort to external support firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to plan, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the necessity for an in-house BlackBerry solutions specialist and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient online service delivery capabilities, provides small businesses a budget-friendly solution for incorporating BlackBerry products seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to help you monitor and control BlackBerry devices across your company, define security policies that are right for your company, customize mobile software, and make sure that your network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored quickly and safely.

El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.

Onsite IT Consulting
Progent locations in El Paso Metro Area

City Address Phone Link
El Paso Eastside Business Suites, 2300 George Dieter Dr
El Paso, TX 79936
United States
(915) 603-4700 El Paso Network Support Services

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry devices, offering a centralized platform for handling critical tasks such as smartphone installation, updates, and deactivation and also offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry handsets and supports wireless synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server provides a variety of data protection capabilities beginning with automatic data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to match the specific needs of your mobile environment. Progent's BlackBerry authorized engineers can help your company to choose advanced security features and enable them remotely. Examples of these wirelessly configurable security settings include:

  • Lock down a device
  • Erase data from a missing or stolen smartphone
  • Disable Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting ways to prevent users from installing or executing unsecure or unauthorized applications. Progent can assist you to choose protective techniques like:

  • Specify exactly what programs are permitted on the device
  • Prevent third-party programs from allocating non-volatile memory on the smartphone
  • Select what functions external software can use on the device
  • Limit the types of access external applications running on the BlackBerry device can initialize
  • Block all third-party software from being loaded or executed on the BlackBerry smartphone

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to designing wireless workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, changing user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition help your company to resolve a broad range of issues concerning synchronization, handset recognition, messaging consistency, web access, mobile connections, IM, desktop application configuration, and Desktop Redirector.

As a leader in delivering countrywide online consulting services for small office networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support expenses low and, by resolving issues quickly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, control Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, repair, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements assessment, solution design, installation strategy and execution, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and equipment match your needs, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about options for software versions, server hardware and storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Specialist
In order to ask Progent about professional assistance for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.

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    Progent's Cisco-certified IP phone and video IP phone experts can assist your business to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally named CallManager, or with Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, installing Cisco ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

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    Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 experts and network architects can assist your company to assess the business benefits of Lync Server 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model suitable for your present and future plans, implement Lync 2013 in a way that expedites your ROI, and deliver custom webinar and on-premises training to your management staff and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft 365 applications such as Outlook and PowerPoint.

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    ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information.

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    Cisco's Firepower Next Generation Firewalls deliver a significant performance boost over Cisco's popular ASA 5500-X security appliances and offer unified management and automation of modern cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and execute an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's security services to build and centrally control IT environments that include local offices, data centers, private clouds and public clouds.

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    Progent provides Windows Cluster Server expertise to help your business implement high availability server clusters designed to deliver 100% operation. Windows cluster servers for fault-tolerant networks include Microsoft Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. By showing you how too build high availability server clustering solutions around Microsoft Windows Server 2003 Cluster, Progent's Premier Windows engineers ensure that your high availability clustered servers are configured to optimize the strategic advantage of your information system.

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    Microsoft supports seamless hybrid ecosystems that combine Microsoft 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes located at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on schedule and within budget.

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    Cisco's wireless VoIP phones are industrial-grade wireless devices designed for professionals who are mobile within office, warehouse, health-care or other environments where IT management requires user endpoints that provide more control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Creating solutions with Cisco's wireless IP phones usually requires that IT teams configure and optimize many key pieces of your Wi-Fi environment including access points, routers, Cisco wireless LAN controllers, and network management software. Progent's Cisco-certified experts offer remote and onsite assistance to help you build and maintain a Cisco wireless VoIP phone deployment by providing services that range from troubleshooting the configuration of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

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    System Center 2016 delivers major enhancements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; unified management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

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    Microsoft Exchange 2013 includes major enhancements to the functionality of Microsoft Exchange 2010 and introduces important innovations as well as a redesigned architecture. These enhancements favorably impact vital areas including manageability, high availability (HA), compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the possible business benefits of migrating to Exchange 2013, design a cost-effective validation and rollout plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers affordable remote consulting and management for Microsoft Exchange Server 2013.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or onsite services to help you to plan, deploy, optimize and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup technology.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.

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