Besides offering fast contact with high-level IT consultants and subject matter experts (SMEs) to assist El Paso, Texas businesses to resolve discrete IT problems or strategic projects, Progent can provide short-term supplemental staffing to deal with more generalized assistance such as PC help, IT administration, and Call Center services. On-demand staffing can help organizations to deal with anticipated or unexpected increases in the need for IT services, which may result from situations such as company mergers, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill gaps resulting from the loss of in-house IT personnel because of scheduled vacations, illness, termination, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services offer businesses the flexibility to respond to surges in demand for network personnel without being saddled with the costs and hassle associated with reviewing and hiring appropriate technical help and without the risk of increasing your permanent staff size.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Fast access to reliable network pros
- Simple initiation, cessation, and resumption of services
- Transparent extension of your full-time IT team
- Comprehensive reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Strong working relationship with a top-level, full-spectrum resource for network expertise
Progent's shared Help Desk Call Center program is a specialized flexible staff expansion alternative that allows IT organizations to divide the work of Call Center support transparently between their full-time network staff and Progent's nationwide team of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk program is a collaborative service alternative powered by the leading shared PSA tool for managing, service requests, generating tickets, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network services for businesses across the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for El Paso, Texas Organizations
Progent's veteran team of certified consultants can provide El Paso, Texas companies a broad range of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staffing Services for El Paso, Texas Organizations
To find out more about Progent's temporary staffing services for El Paso, Texas organizations, call 800-993-9400 or visit Contact Progent.