Besides offering fast contact with top-tier IT professionals and subject matter experts to help El Paso, Texas companies to resolve specific technical issues or strategic projects, Progent offers short-term supplemental staffing to deliver more broadly defined services such as desktop help, network management, and Help Desk call center response. Temporary staffing makes it possible for organizations to deal with expected or unexpected peaks in the need for IT services, which may be caused by scenarios such as company mergers, site moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary IT staff augmentation can also cover voids left by the absence of in-house IT personnel because of scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's temporary staff augmentation services offer organizations the versatility to respond to increases in requirements for IT services without being saddled with the costs and delays that come with vetting and recruiting appropriate IT help and without the risk of increasing your in-house staff size.
Key aspects of Progent's short-term supplemental staffing services include:
Progent's Shared Center Service
- Rapid availability of proven IT pros
- Easy engagement, cessation, and re-engagement of services
- Seamless extension of your full-time network support staff
- Comprehensive reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Strong relationship with a world-class, full-service source for IT expertise
Progent's co-managed Help Desk service is a specialized on-going staff augmentation alternative that allows IT groups to share the responsibilities of Call Center support seamlessly between their full-time IT staff and Progent's extensive pool of technical support specialists. Acting as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk program is a collaborative service solution based on by the industry's leading shared professional services platform for streamlining, service calls, generating tickets, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite IT services for organizations across the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for El Paso, Texas Businesses
Progent's veteran roster of certified engineers can provide El Paso, Texas businesses a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary IT Staffing for El Paso, Texas Organizations
To find out more details about Progent's short-term supplemental staffing services for El Paso, Texas organizations, call 800-993-9400 or visit Contact Progent.