Besides providing rapid contact with high-level IT consultants and subject matter experts (SBEs) to assist El Paso, Texas companies with specific IT problems or longer-term initiatives, Progent can provide temporary staff augmentation to deal with more generalized assistance like desktop support, IT management, and Help Desk services. Temporary staffing can help businesses to deal with expected or unplanned increases in demand for IT services, which may be caused by situations like mergers and acquisitions, data center relocation, technology migration, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Short-term IT staff augmentation can also fill voids caused by the absence of in-house staff members because of scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staff augmentation services offer businesses the ability to respond to increases in requirements for network personnel without dealing with the costs and delays that come with vetting and recruiting professional technical personnel and without the burden of adding to your full-time head count.
Important aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid availability of proven IT pros
- Easy initiation, cessation, and re-engagement of services
- Seamless extension of your full-time IT team
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Strong relationship with a top-level, full-service source for IT support
Progent's co-managed Call Center service is a specialized flexible staff expansion alternative that enables IT groups to divide the work of Help Desk Call Center support transparently between their internal IT personnel and Progent's extensive team of IT support experts. Working as a seamless extension of your in-house Help Desk, Progent's co-managed Call Center service is a collaborative support solution based on by the industry's leading group professional services (PSA) tool for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network expertise for organizations across the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for El Paso, Texas Organizations
Progent's veteran roster of certified consultants and technical experts can provide El Paso, Texas businesses a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term IT Staffing for El Paso, Texas Businesses
To find out more about Progent's temporary staff augmentation services for El Paso, Texas businesses, call 800-993-9400 or visit Contact Progent.