In addition to providing rapid access to guidance from high-level IT professionals and subject matter experts (SMEs) to help El Paso, Texas companies to resolve discrete IT issues or longer-term projects, Progent offers short-term staff augmentation to deliver more broadly defined assistance such as PC support, IT administration, and Help Desk call center response. Temporary staffing makes it possible for businesses to respond to expected or unexpected surges in demand for network services, which may result from scenarios like mergers and acquisitions, data center relocation, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Temporary supplemental staffing can also fill gaps left by the loss of full-time IT personnel because of scheduled vacations, health issues, resignation, or other reasons.

Benefits of Progent's Temporary Staffing Program
Progent's temporary staff augmentation services give businesses the flexibility to respond to surges in requirements for IT personnel without being saddled with the expense and hassle that come with reviewing and hiring reliable technical help and without the risk of adding to your full-time staff size.

Key aspects of Progent's short-term staff augmentation services include:

  • Fast access to reliable network pros
  • Easy initiation, termination, and re-engagement of services
  • Seamless extension of your full-time network support staff
  • Comprehensive reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Strong relationship with a top-level, full-spectrum source for network support
Progent's Shared Help Desk Call Center Program
Progent's co-managed Help Desk Call Center service is a proven flexible staff expansion alternative that enables IT groups to divide the responsibilities of Help Desk Call Center support transparently between their full-time network personnel and Progent's nationwide team of IT support experts. Acting as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint service alternative based on by the leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning responsibility, tracking responses, and producing documentation.

Why Choose Progent?
Progent has two decades of background providing remote and on-premises network expertise for organizations across the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for El Paso, Texas Companies
Progent's nationwide team of certified engineers can provide El Paso, Texas organizations a broad array of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term Staff Augmentation for El Paso, Texas Companies
To find out more about Progent's temporary staffing services for El Paso, Texas businesses, call 800-993-9400 or visit Contact Progent.