Besides offering rapid contact with high-level IT professionals and subject matter experts (SBEs) to assist El Paso, Texas organizations to resolve discrete technical problems or longer-term projects, Progent offers short-term staff augmentation to deliver more broadly defined services like desktop help, network administration, and Call Center services. On-demand staffing can help organizations to respond to expected or surprise surges in the need for network services, which may result from situations like mergers and acquisitions, data center moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also cover gaps resulting from the absence of full-time IT personnel due to vacations, illness, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services offer organizations the ability to respond to surges in demand for network personnel without being saddled with the costs and delays associated with reviewing and recruiting appropriate technical help and without the burden of adding to your permanent head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Rapid availability of seasoned IT professionals
- Simple initiation, termination, and resumption of services
- Transparent augmentation of your full-time IT team
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Close relationship with a top-level, full-service resource for network expertise
Progent's shared Call Center service is a specialized flexible staff augmentation alternative that enables IT groups to share the work of Help Desk support transparently between their internal network staff and Progent's extensive pool of technical support specialists. Working as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk program is a joint service alternative based on by the industry's leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite IT services for organizations of all sizes throughout the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for El Paso, Texas Organizations
Progent's veteran team of certified engineers can deliver El Paso, Texas organizations a wide range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term Staffing Services for El Paso, Texas Businesses
To learn more about Progent's temporary staff augmentation services for El Paso, Texas businesses, call 800-993-9400 or visit Contact Progent.