Fast Remote Technical Support for El Paso Texas Networks
Immediate Online Technical Support for El Paso SystemsFor companies in El Paso Texas, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the assistance of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.

Progent's remote support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve most network problems quickly. This reduces direct costs because service calls use up minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike typical online support firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast solutions manage to turn into large bills. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which permit the highest level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's network without violating corporate security.

Progent's sophisticated service reporting system stores thorough histories for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance provided to each client by any Progent consultant. This database of problems and fixes is structured as an easily searchable internal database that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other massive technical support databases and allow quick access to manufacturers' internal support staff with the result that Progent's remote service experts can come up with the most efficient resolutions quickly.

Remote support services offered by Progent to companies in El Paso Texas include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and fast recovery of important files/folders, applications, images, plus VMs. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting tools created to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts provides your computer users in El Paso Texas fast assistance from a large support group with substantial background delivering phone consulting and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a major driver of company performance, and Progent's goal is to fix rather than merely document network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Office Word, and Office Excel. For additional information concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in El Paso Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they grow into crashes, proactive monitoring can ward off inconvenient and costly network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a variety of platforms.
How Your El Paso Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in El Paso Texas, Progent's phone-based computer support specialists can deliver professional and cost-effective IT support whenever your business needs it. Over two decades of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to solve computer problems quickly while eliminating the expense and lost time associated with in-person service visits.

Even if your El Paso organization relies on a regular freelance consultant or maintains a full time organization that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to solve unexpected network crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in El Paso Texas
Progent's remote technical help services enable your El Paso organization to enjoy the benefits of on-call, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by being increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in El Paso Texas, nearby computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can take care of typical technical issues. On the other hand, serious problems sometimes occur when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local support technicians. In these cases, Progent's online support specialists offer a convenient, quick, and economical solution to supplement your local help and to transfer useful knowledge to increase your capability to deal with future issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller businesses commonly rely on independent freelance consultants. While independent consultants carry smaller overhead than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of reserve help may require your company to wait for help during an IT crisis. As your company expands, system downtime and trouble with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service experts to make sure your network remains available.

  • Create a Solid Basis for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. Such badly built systems require proper assessment, intelligent strategic planning, and wide IT knowledge to evolve to a network architecture that can deliver the solid foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses need guidance and technical education to navigate through an ever more complex array of product options capable of promoting business growth and improving efficiency. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT experience, refined support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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