Fast and Affordable Remote Help for El Paso Information Networks
For businesses located in El Paso or anywhere in the state of Texas, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve most information system issues quickly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you actually get. Unlike typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor solutions somehow turn into big bills. Progent's penchant for handling problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies that permit the highest level of efficiency for remote help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your company's network remotely without violating system security.
Progent's proven service database system stores detailed documentation describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to each customer by any Progent consultant. This history of issues and repairs is structured as a quickly exploitable proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can find optimal solutions in the least time.
Remote support services offered by Progent to clients in El Paso and anywhere in the state of Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can provide computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server application development, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to assist your business to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn issues encountered in network planning, integration, management, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience allows them to resolve problems rapidly. In many instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your environment via the latest on-line support tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading selection of networking devices. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to recover rapidly after a damaging breach. Security solutions offered by Progent cover comprehensive network security and compliance audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; setting up firewalls; building secure architectures for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent can provide expert remote consulting to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of information technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency remote help troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your El Paso Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the budget to support an internal Help Desk Call Center but who need fast response from an effective Call Center with professional phone assistance as well as the ability to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent supplement to your current Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation resource for the most difficult network issues, or be ready in hectic instances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center team of veteran network consultants offers your clients in El Paso or anywhere in the state of Texas instant assistance from a large network service group with substantial experience providing telephone-based support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of business success, and Progent's policy is to resolve instead of just report network problems.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group provides online professional consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in El Paso, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate multiple platforms.
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in El Paso or throughout the state of Texas, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT help whenever your company has to have it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your El Paso organization deals with a regular freelance consultant or employs an in-house IT staff that can deal with typical network issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve sudden network crises or particularly challenging integration projects.
Advantages of Progent's Network Help for Companies in El Paso
Progent's remote IT consulting services enable your El Paso business to experience the benefits of immediate, expert network support without the cost of managing an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site IT resources
With most companies in El Paso and throughout Texas, local computer support providers, whether made up of outside consultants or a full-time IT staff, can take care of the majority of network problems. However, serious problems sometimes strike when your regular resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local service technicians. In these instances, Progent's online service experts provide a convenient, fast, and budget-friendly way to augment your regular resources and to pass on useful knowledge to improve your ability to deal with future problems locally.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller companies commonly rely on individual freelance service providers. While freelance consultants carry smaller internal costs than larger service companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may require your company to go without help during an emergency. As your business grows, system downtime and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your network is always available.
- Build a Scalable Basis for Seamless Expansion
Companies typically begin with an information architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get thrown on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These poorly built systems require careful assessment, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to handle vital business requirements and facilitate future growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller businesses need guidance and technical training to negotiate an ever more complicated array of technology alternatives available for promoting business success and enhancing productivity. They do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT expertise with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of network service, performing a wide variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for using technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The practice of detailing and archiving service activity results in more effective support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.