Immediate Online Support for El Paso Texas Networks
For businesses located in El Paso Texas, Progent provides remote help for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited security experts to handle advanced security design and diagnostic issues.
Progent's online technical support experts provide exceptional value because they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support lowers immediate costs since service calls accumulate minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves even more in incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where quick fixes manage to turn into big tabs. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and proven methodologies that allow the maximum degree of efficiency for online engineering help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to link to your computer system remotely without violating network security.
Progent's proven customer support database application keeps extensive histories for all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services delivered to each customer by any Progent consultant. This history of problems and repairs is stored as a readily retrievable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can come up with optimal resolutions in the least time.
Online technical services offered by Progent to companies in El Paso Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and validates a person's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging issues associated with network planning, installation, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs provide exceptional value since their broad expertise enables them to find solutions for problems rapidly. In many instances, less qualified engineers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of advanced on-line troubleshooting tools to perform quick, secure, and affordable analysis and remediation.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking products by offering services that include:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP security and compliance experts offer a variety of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your company to recuperate quickly following a serious penetration. Security services offered by Progent cover in depth information security and compliance assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; setting up firewalls; building secure architectures for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent offers expert online support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a broad array of information technologies including system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your El Paso Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your established one, selecting or enhancing Call Center application software to handle the unique requirements of your business, or providing temporary online staff to supplement your internal Help Desk group to handle demanding situations like software transitions, mass updates, or installing new business software.
Progent's Help Desk staff of seasoned information technology professionals provides your customers in El Paso Texas instant contact with a reliable technical support group with years of experience providing telephone-based support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's goal is to resolve and not just record IT issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team offers online professional engineering expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, programming, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in El Paso Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your IT maintenance is proactive and automated. By detecting possible problems before they cause downtime, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that support a combination of OS platforms.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in El Paso Texas, Progent's online computer support engineers can provide expert and affordable IT support whenever your company has to have it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your El Paso office has a local independent support technician or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to fix sudden network crises or especially complicated integration problems.
Details of Progent's Remote Network Support for El Paso Texas
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer businesses in El Paso Texas the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's professionals can provide your office world class network support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in El Paso Texas and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum charge for phone help and requires no ongoing subscription fee for services delivered during regular working hours. This keeps you from paying big invoices for quick fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support in specific business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Development
MySQL Project Management and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive IT solutions that meet the specific needs of your company.
- Advanced Remote Access Software
Protected remote access permits Progent's service professionals to see precisely what your users see. This makes it possible to produce fast solutions to issues that might otherwise demand a costly personal service call. Effective online connectivity tools and expert technicians together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Availability
For companies with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose clients require immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 support, Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for services provided during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to each customer. The practice of detailing and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.