Fast and Affordable Online Technical Support for El Paso Texas Computer Networks
Fast Online Technical Support for El Paso SystemsFor organizations in El Paso Texas, Progent provides online support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most information system problems rapidly. This lowers immediate costs since service calls use up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is especially important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical online support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast solutions somehow turn into major invoices. Progent's penchant for disposing of problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and field-proven processes that promote the maximum level of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to interface to your environment without breaching network security.

Progent's sophisticated service database system includes detailed histories describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance provided to every Progent client by every consultant. This archive of issues and repairs is organized as a conveniently searchable support database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can arrive at the most efficient solutions promptly.

Remote support services provided by Progent to companies in El Paso Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid restoration of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting utilities designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center team of experienced information technology experts offers your clients in El Paso Texas rapid communication with a dependable network service resource with substantial experience offering phone support and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a solid driver of business success, and Progent's target is to resolve rather than merely track IT problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers online professional engineering support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in El Paso Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM for your business so your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they grow into downtime, remote monitoring can minimize disruptive and expensive service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on multiple platforms.
How Your El Paso Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in El Paso Texas, Progent's online computer support specialists can provide effective and affordable IT help the instant your company needs it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your El Paso office deals with a regular freelance support technician or employs a full time organization that can handle typical computer issues, Progent's Microsoft certified consultants can still offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to address unexpected network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Companies in El Paso Texas
Progent's remote network troubleshooting services enable your El Paso organization to experience the advantages of on-call, world-class network support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic value by being more available, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most businesses in El Paso Texas, local network service providers, whether made up of independent consultants or an internal IT staff, can resolve typical network problems. On the other hand, major troubles can spring up when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service people. In these instances, Progent's online service experts provide a convenient, quick, and affordable way to supplement your local resources and to transfer useful information to increase your ability to deal with future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent consultants carry smaller overhead than big service organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of backup personnel may force your company to go without help during an IT crisis. As your network grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to make sure your network remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly built environments require proper analysis, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure that can offer the solid foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies require advice and technical training to navigate through an increasingly complicated array of product alternatives available for accelerating business success and improving productivity. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align IT expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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    Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are available in an array of product bundles intended for customers from individuals and home offices to global enterprises. Progent can provide quick and affordable remote access to consultants with expertise in Microsoft, Mac, Apple iOS, and Android platforms. Progent can assist you to understand the many subscription options offered with Microsoft 365 and configure your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that include Windows, macOS, and Linux software. Progent can also help you to build and maintain hybrid solutions that seamlessly integrate local and cloud-based products and services.

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    Support and Setup Sun Solaris

    If your business network combines Solaris platforms with Windows, Progent can assist you to incorporate your servers into a unified network that allows all your operating systems to coexist for simple administration, seamless information exchange, high reliability, superior throughput, and strong security. Progent's Solaris and Windows coexistence support offerings include IT infrastructure configuration and service, support for Windows services for UNIX, remote network monitoring and administration, remote technical help and repair, on-site technical support, and Helpdesk outsourcing.

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    Progent's Juniper Networks-authorized NetScreen consultants can assist you to configure and optimize NetScreen 5000 series routers, migrate from previous NetScreen products to the latest Juniper products, and repair network infrastructure issues in Juniper-only or mixed-vendor environments.

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    Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent has a team of IT experts based in the Tampa area, and Progent also offers remote expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and implement a move to the Flexential data center with services like planning system configuration, specifying hardware, system configuration and testing, debugging, setting up remote network management, and educating your IT staff.

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    Progent provide businesses of all sizes world-class network remote or in-person consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also can provide security consulting for businesses varying in size from the small office to the worldwide enterprise.

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    VMware's NSX virtual network technology enables you to create entire networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to plan, deploy, test and maintain a DR system based on VMware SRM and VMware NSX.

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    Progent provides businesses of any size expert consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security companies such as Palo Alto Networks, Check Point Software, Juniper, Fortinet, and Symantec. Progent can show you how to design a comprehensive security plan and select the right technologies from a variety of vendors to achieve your security objectives while sticking within your spending restraints.

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    Progent's Microsoft-certified SQL Server application developers and database administrators offer online consulting to help organizations of any size to build, manage, and troubleshoot applications based on Microsoft's SQL Server platform and .NET architecture. Progent's SQL Server consultants offer help with any phase of the application life cycle in solutions that range from small office databases to N-tier VLDB applications and data warehousing.

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    Progent's expertise providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms make it possible to create specialized line-of-business programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to design reports that allow you to track your business more thoroughly, transforming raw information into useful insights into your company and customers.

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    Progent's Cisco-certified IT experts can help you create an affordable, high availability Internet connection architecture that can deliver 24x7 Internet access through a broad array of high availability Internet network products and services including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent offers CCIE engineers to show you how to utilize the most current techniques for 24x7 Internet access to build an economical, fully redundant Internet interface with automatic failover and other capabilities to create non-stop Internet connections.

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    Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a centrally managed web gateway that acts as a one-server solution for an array of security features such as an application and network layer firewall, URL filtering, malware inspection, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting capabilities, permits custom reporting powered by SQL Server, works with Active Directory to simplify authentication, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can assist you to plan and execute test and production deployments; interface Microsoft Forefront TMG 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also help your organization to migrate economically to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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    Systems Management Server 2003 provides added capability for change and configuration management of Windows-based systems through SMS Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software by making it easier to copy system images, manage mobile devices, and operate management tools. In addition to advising you about ways to cut management costs by deploying SMS 2003 Feature Packs, Progent's consultants can help you plan and implement IT projects involving processes that Feature Packs are designed to streamline. Progent's adoption and update services can lower cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible procedures and policies to manage handheld computers and smart mobile communication devices so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security plan that includes policies, procedures and technologies to keep your IT network protected.

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    Microsoft Small Business Server is a low-cost suite of essential servers that offers the basis for a feature-rich but manageable information. The inter-connectivity demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network expert with hands-on expertise and broad experience in designing and implementing effective end-to-end information technology systems. Progent's Microsoft-certified experts have broad backgrounds with the technologies built into SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting network environments powered by the Microsoft SBS line of servers and applications.

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    Mid-sized companies can derive all the advantages of System Center Operations Manager 2007 and have fast access to Progent's Microsoft and Cisco Premier Certified IT support experts. Thanks to Progent's affordably priced IT support packages, mid-size businesses can choose a simple co-sourcing package built around System Center Operations Manager with server monitoring, automated alerts, in-depth reporting, Help Desk support, and online troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent can provide a complete round-the-clock outsourcing package. Progent offers expertise in Operations Manager to offer medium-size company networks enterprise-class availability, protection and performance.

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    Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Exchange Server 2003 migration plan that minimizes productivity downtime, simplifies long-term support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.

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    Remote management cards offer network administrators complete control over a server without the requirement for a personal presence. Through these management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to design, deploy, and manage a fault-tolerant company network that includes remote server management cards and Progent can use these remote management cards to provide efficient off-site technical help. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.

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    For custom application development, Progent can provide software design consultants to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions products including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Microsoft IIS to build company-specific eCommerce solutions based on Microsoft ASP.NET. Also, Progent offers experts in a wide array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to create or modernize .NET applications quickly and affordably.

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    Progent's ransomware consultants can help your business to evaluate your ransomware defenses, remotely monitor and guard your IT environment, assist with settlement negotiations with a hacker, and rebuild an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent's Microsoft and Cisco certified network consultants offer advanced support for a wide range of technologies and can provide that expertise remotely nationwide or onsite in select cities throughout the country and anywhere in . Progent provides online support for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a combination of Microsoft and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE network specialists for the toughest connectivity issues, plus the support of CISM-accredited security engineers to handle high-level security planning and problem solving. Progent has delivered remote network support to companies in every state in the U.S.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to defend against ransomware or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that reduces your exposure to a ransomware attack and meets your business requirements.

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