Fast and Affordable Remote Help for El Paso Texas Networks
For organizations located in El Paso Texas, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve most information system problems quickly. Efficient support lowers direct expenses because service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote technical support experience is especially valuable for businesses that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many online service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick repairs somehow end up as large invoices. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and proven methodologies that ensure the maximum level of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's online support team to interface to your system without compromising system security.
Progent's advanced service reporting application keeps comprehensive histories of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of assistance provided to each Progent customer by every Progent consultant. This archive of problems and repairs is stored as an easily accessible support database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts can arrive at the most efficient resolutions promptly.
Remote technical services offered by Progent to clients in El Paso Texas include:
Certified MS Windows Support
Progent's Microsoft-certified online support professionals offer network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop services to help your company to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and indicates a consultant's technical knowledge at the expert level. CCIEs know how to deal with the most challenging issues occurring in network planning, installation, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness because their depth of expertise allows them to resolve problems quickly. In typical cases, less qualified consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of sophisticated remote troubleshooting tools in order to provide quick, safe, and affordable analysis and remediation.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of infrastructure products by providing consulting services that include:
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate quickly after a serious penetration. Security consulting services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a broad spectrum of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance diagnosing anomalies within UNIX/Linux networks powered by leading versions of UNIX including:
Mac OS X
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your El Paso Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants offers your workers in El Paso Texas immediate assistance from an efficient technical support group with substantial experience delivering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's intent is to solve instead of just document technical problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based professional engineering support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in El Paso Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By anticipating looming issues before they cause full-scale emergencies, remote monitoring can ward off inconvenient and expensive network crises. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of operating systems.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in El Paso Texas, Progent's phone-based network support specialists are ready to deliver professional and economical system support the instant your organization needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your El Paso office works with a regular independent consultant or employs a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to solve unexpected system emergencies or especially challenging integration problems.
Advantages of Progent's Network Help for Businesses in El Paso Texas
Progent's remote technical help services allow your El Paso company to enjoy the benefits of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive greater business value by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Convenient remote extension of your local support resources
With most offices in El Paso Texas, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, IT crises may occur when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these situations, Progent's online service professionals give you an easy, quick, and economical solution to augment your local help and to pass on valuable information to improve your ability to resolve future problems locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller companies commonly rely on independent freelance service providers. Although freelance consultants carry less internal costs than larger support companies and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of backup personnel may require your business to wait for assistance during an IT crisis. As your network grows, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support experts to make sure your network remains up and running.
- Create a Solid Foundation for Seamless Expansion
Businesses typically begin with an IT architecture created on a modest budget. Lacking a proper framework, band-aid fixes can get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These badly built environments need proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture that can deliver the solid foundation to handle vital business requirements and facilitate future expansion.
- Work with Problem Solvers Instead of Product Sellers
Smaller companies require guidance and technical training to navigate through an ever more complex array of technology options available for accelerating business success and improving productivity. These companies do not need a network consultant who is trying to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 migration, Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by each staff member to each client. The practice of documenting and organizing service activity allows more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.