Immediate Online Support for El Paso Texas IT Networks
Urgent Phone Consulting for El Paso SystemsFor businesses in El Paso Texas, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value because they possess the practical background and have access to the advanced technology required to solve most information system issues rapidly. This lowers immediate costs because solutions require minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally with incidental costs by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. Unlike many remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast fixes somehow turn into major bills. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized tools and proven processes which permit the highest degree of efficiency for online consulting and repair for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system without compromising network security.

Progent's advanced customer support reporting application includes comprehensive histories for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of assistance provided to every Progent client by any Progent consultant. This database of issues and fixes is stored as a conveniently exploitable support knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional extensive support databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to determine the best solutions quickly.

Remote technical services available from Progent to clients in El Paso Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top PSA platform for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network experts provides your computer users in El Paso Texas fast access to a reliable technical support group with substantial background offering phone help and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of business efficiency, and Progent's goal is to resolve rather than simply annotate network issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides online professional engineering support and training in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in El Paso Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your IT support is proactive and automated. By uncovering emerging problems before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a variety of platforms.
How Your El Paso Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in El Paso Texas, Progent's phone-based network support specialists are ready to deliver effective and affordable system help the moment your business needs it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your El Paso office works with a regular freelance consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to resolve sudden network emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in El Paso Texas
Progent's online support services allow your El Paso organization to experience the advantages of timely, world-class network support without the expense of maintaining a full-time IT staff. Your information system will derive added business value by being more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    With most offices in El Paso Texas, local computer support resources, whether made up of independent consultants or an internal IT staff, can take care of the majority of network problems. On the other hand, serious problems can strike when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals give you an easy, quick, and economical way to supplement your local help and to pass on useful information to increase your ability to deal with downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. While freelance service people carry smaller internal costs than larger support firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback help may force your business to go without help during an emergency. As your company expands, system unavailability and trouble with vital applications are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to make sure your network stays up and running.

  • Build a Solid Basis for Smooth Growth
    Companies often begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built environments require proper assessment, smart long-term planning, and broad-based IT expertise to evolve to a system architecture able to provide the stable foundation to handle vital business demands and ease future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations require advice and technical education to negotiate an ever more complex array of technology alternatives available for accelerating business success and improving efficiency. They hardly need a computer engineer who is motivated to sell a specific vendor's technology. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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    Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids big invoices for fast fixes so you will not be tempted to permit simple problems to fester.

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    Progent's Microsoft-certified consultants can assist you to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from a legacy device management platform or help you to modify your existing SCCM 2012 ecosystem to accommodate your evolving business needs. Also, Progent can assist you to create an infrastructure that takes full advantage of SCCM by delivering expertise with associated Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Citrix offers a powerful family of platforms that provide enterprise-level manageability, scalability, and performance for server virtualization and for server-based delivery of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified engineers can assist your company to evaluate the strategic benefits of Citrix virtualization products and show you how to design, test, implement, troubleshoot, and maintain Citrix solutions.

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