Fast and Affordable Online Help for El Paso IT Networks
Urgent Online Support for El Paso SystemsFor businesses located in El Paso or anywhere in the state of Texas, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools required to resolve the majority of information system issues quickly. This lowers direct expenses since solutions require minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick repairs somehow end up as major tabs. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized technologies and field-proven processes which ensure the highest level of efficiency for online consulting and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your computer system without violating corporate security.

Progent's sophisticated service database system stores comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services provided to every customer by any consultant. This database of trouble tickets and fixes is organized as a conveniently searchable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's remote service experts can come up with the most efficient resolutions quickly.

Online services offered by Progent to businesses in El Paso and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the money or time to create an internal Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a seamless addition to your existing Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation option to resolve the toughest computer system challenges, or be available in those instances when your regular service providers are overwhelmed.

    Progent's Call Center team of seasoned information technology professionals offers your customers in El Paso or anywhere in the state of Texas quick communication with a large network service group with substantial background providing telephone-based help and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a crucial driver of business performance, and Progent's aim is to solve instead of just track IT issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team can supply phone-based advanced consulting support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in El Paso, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into downtime, automated monitoring can minimize stressful and costly service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a variety of platforms.
How Your El Paso Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in El Paso or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective IT help the instant your company requires it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your El Paso company deals with a regular independent consultant or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to deal with unexpected system emergencies or particularly complex integration projects.

Details of Progent's Online Computer Support for El Paso
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer companies in El Paso or throughout the state of Texas unparalleled leverage for your support budget. Whether you require occasional phone support and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT experience, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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