Fast Remote Technical Support for El Paso Computer Systems
Fast Remote Support for El Paso SystemsFor companies in El Paso or anywhere in Texas, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online technical support know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many online service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes manage to end up as big invoices. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies that permit the highest degree of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to communicate with your network remotely without violating network security.

Progent's sophisticated service database application includes comprehensive documentation describing the support that Progent's clients have received. Progent's staff service personnel have access to the records of support delivered to each client by any Progent consultant. This history of anomalies and resolutions is structured as a readily exploitable internal database that allows Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from manufacturers' internal support staff so Progent's online consulting experts are able to determine the best resolutions promptly.

Remote services available from Progent to customers in El Paso and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center team of experienced network professionals provides your customers in El Paso or anywhere in the state of Texas rapid communication with a reliable support resource with extensive background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to business productivity, and Progent's goal is to solve and not merely document network problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in El Paso, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into downtime, automated monitoring can head off stressful and costly information system breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on a combination of platforms.
How Your El Paso Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in El Paso or throughout the state of Texas, Progent's phone-based network support engineers can provide expert and economical IT support the instant your organization requires it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve network problems quickly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your El Paso company relies on a regular freelance support technician or employs an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden system emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in El Paso
Progent's remote technical help services allow your El Paso company to have the advantages of immediate, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic worth by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    For most organizations in El Paso or anywhere in Texas, nearby computer support resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of technical problems. On the other hand, serious problems sometimes spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service professionals provide a convenient, quick, and economical solution to augment your regular resources and to pass on valuable knowledge to increase your ability to deal with future issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often rely on independent freelance service providers. Although freelance service people carry smaller overhead than big support organizations and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of backup help may require your company to wait for assistance during an IT crisis. As your company grows, system downtime and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often start with an information system created on a modest budget. Lacking a robust framework, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the business. These poorly designed systems need proper analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to meet critical business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complicated array of technology options capable of promoting business success and improving efficiency. They hardly need a network consultant who is attempting to sell a specific vendor's products. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.