Fast and Affordable Online Troubleshooting for El Paso Computer Networks
For businesses located in El Paso or anywhere in Texas, Progent offers online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online support experts offer exceptional value due to the fact that they have the real-world experience and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support reduces immediate expenses since service calls accumulate minimal billable minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting know-how is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where fast solutions somehow turn into big bills. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized technologies and proven methodologies that allow the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your network without violating corporate security.
Progent's sophisticated technical support database application keeps extensive histories for the support that Progent's clients have received. Progent's staff engineers have access to the specifics of services delivered to each Progent customer by any engineer. This database of trouble tickets and responses is organized as an easily searchable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available other extensive support databases and allow priority response from manufacturers' in-house product engineers so Progent's online service experts can come up with optimal resolutions quickly.
Remote support services available from Progent to clients in El Paso and anywhere in the state of Texas include:
Authorized MS Windows Support
Progent's Microsoft-premier online support experts can deliver network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and certifies a person's network technology knowledge at the expert level. CCIEs know how to handle the most difficult problems associated with network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep experience allows them to resolve problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your environment via advanced remote support tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of connectivity devices by offering consulting services such as:
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist you to recover rapidly following a damaging penetration. Security consulting services available from Progent include: comprehensive information security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a wide spectrum of computer technologies including network infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online help troubleshooting problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your El Paso Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center team of seasoned network consultants gives your workers in El Paso or anywhere in the state of Texas instant communication with a reliable network service resource with substantial background delivering phone help and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a major contributor to business efficiency, and Progent's intent is to solve instead of simply annotate technical problems.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team offers online advanced engineering support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in El Paso, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive and automated. By detecting emerging issues before they evolve into downtime, remote monitoring can minimize disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support a combination of operating systems.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in El Paso or anywhere in the state of Texas, Progent's online network support engineers are ready to provide effective and affordable IT support whenever your business requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your El Paso company relies on a local freelance consultant or employs an in-house organization that know how to handle common computer problems, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address unexpected network crises or especially complicated integration projects.
Features of Progent's Online Network Support for El Paso
Progent's phone support, Internet-based repair, network security expertise, and system administration services give offices in El Paso or throughout the state of Texas unparalleled leverage for your support budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in El Paso and is also ideal for customers in geographic regions of Texas that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers online help on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online service and requires no periodic retainer for services delivered during normal working hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of system integration, MS Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Programming
MS Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that match the special needs of your business.
- Advanced Remote Connectivity Software
Secure remote access allows Progent's service experts to observe exactly what your customers see. This makes it possible to find fast fixes to issues that might otherwise require a costly onsite service call. State-of-the-art online connectivity software and experienced technicians together allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for High Network Availability
For offices with vital applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose workers require instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you are charged just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.