Immediate Remote Technical Support for El Paso Texas Computer Networks
Immediate Remote Consulting for El Paso NetworksFor businesses in El Paso Texas, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve most network problems rapidly. This lowers direct expenses because service calls require fewer billable minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support experience is particularly important for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where fast solutions somehow end up as large invoices. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to communicate with your network remotely without breaching corporate security.

Progent's powerful service reporting application includes extensive histories describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of assistance delivered to each client by every Progent engineer. This database of trouble tickets and repairs is stored as a conveniently searchable internal knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft open up additional vast technical support databases and allow priority access to vendors' internal product engineers so Progent's online service experts can determine the best solutions quickly.

Online technical services provided by Progent to customers in El Paso Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of seasoned information technology professionals offers your workers in El Paso Texas instant access to a large network service resource with substantial experience providing phone support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's policy is to solve rather than simply report technical issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in El Paso Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so that your computer maintenance is proactive and automated. By exposing potential problems before they cause full-scale emergencies, system monitoring can head off inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a combination of OS platforms.
How Your El Paso Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in El Paso Texas, Progent's phone-based computer support specialists can provide professional and cost-effective IT support the instant your business needs it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your El Paso organization has a regular independent support technician or employs a full time organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in El Paso Texas
Progent's online support services enable your El Paso organization to have the advantages of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will derive added business worth by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most businesses in El Paso Texas, local network support providers, whether made up of outside consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, major troubles sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite service people. In these instances, Progent's online support specialists offer an easy, fast, and affordable way to supplement your local help and to convey useful knowledge to increase your ability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices commonly depend on independent freelance consultants. While independent consultants have less overhead than big consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may require your business to wait for help during an emergency. As your company grows, network downtime and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support experts to make sure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such badly built systems need careful analysis, smart strategic planning, and extensive IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to navigate through an ever more complicated maze of technology alternatives capable of accelerating business growth and improving productivity. They do not need a computer engineer who is attempting to resell a specific vendor's products. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

An index of content::

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    Progent offers consulting for security auditing packages including Microsoft Baseline Security Analyzer for performing a set of programmed system testing scans to uncover possible security problems. Progent has broad experience with network auditing tools and can help you to understand testing reports and respond effectively. Progent can show you how to design security into your business processes, configure auditing tools, define and deploy a protected system architecture, and suggest policies to maximize the security of your IT system. Progent's security professionals are available to help you configure a firewall, implement secure remote connectivity to email and data, and integrate VPN. Progent's accredited security engineers can test the security of web applications and can provide extensive security assessments of company-wide security to validate your organization's compliance with important industry security standards including HIPAA, PCI, and ISO 17799.

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    Progentís Technical Response Center (TRC) provides national extended hours remote troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer after-hours phone support and remote secure network connection to isolate and resolve technical problems rapidly and economically. The breadth of IT expertise represented by Progent's staff of country-wide service engineers allows Progent to escalate even the most difficult network issues to qualified experts as needed. For urgent problems, the TRC endeavors to respond to your call for service in less than one hour.

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    Small to mid-sized businesses can now enjoy all the benefits of Operations Manager and also have quick access to Progentís Microsoft and Cisco certified IT consulting professionals. With Progent's affordably priced IT service packages, mid-size businesses can choose a simple co-sourcing service program based on Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer small and midsize business networks enterprise-class availability, protection and productivity.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or onsite technical support to assist you to fix critical problems detected by SCOM 2012.

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    Emergency Microsoft and Cisco On-site Support Computer Consulting

    For mid-size companies who need network support, Progent can deliver a variety of alternatives including on-site service, remote support, phone-based Help Desk, round-the-clock support with automatic system monitoring, emergency staffing, site relocation services, software programming, and professional consulting. For medium-size businesses in California or other areas covered by Progent's field engineers, Progent offers expert in-person support for solving network issues rapidly and economically.

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    Email Virus Signature Specialists

    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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    Progent's Microsoft Exchange Server Hosting Services provide an enterprise-class data center with redundant electrical and cooling systems, round-the-clock site security and operations center, and failover access to Internet backbone service providers. Hosted Microsoft Exchange servers are configured as virtual servers for high uptime, easy expandability, and rapid recovery. Progent's services feature integration with your business network, access to mobile communication products, automated tracking of efficiency and network security, spam and virus protection, patch and service pack control, Contact Center support, daily data backup, and comprehensive email management support.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your organization to plan and carry out a smooth upgrade from your existing SQL Server deployment to SQL Server 2017.

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    Progent's certified Windows Server 2003 engineers can provide network support and expert consulting for the entire family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, configuration, update, and support offerings include system planning, installation, project management, on-premises and remote network support and troubleshooting, Help Desk outsourcing, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.

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