Fast and Affordable Online Technical Support for El Paso Texas Information Networks
For businesses in El Paso Texas, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they have the practical experience and are equipped with the advanced technology needed to solve the majority of network problems quickly. Efficient support lowers immediate costs since solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with incidental costs by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's advanced remote consulting experience is especially valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. Unlike many remote service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where fast solutions manage to turn into substantial invoices. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-proven processes that allow the maximum level of effectiveness for online consulting and repair for information systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your network remotely without compromising corporate security.
Progent's powerful customer support reporting system maintains comprehensive histories of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance delivered to each customer by any Progent engineer. This database of trouble tickets and repairs is stored as a quickly retrievable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from vendors' in-house product engineers so Progent's online consulting specialists are able to find the best resolutions quickly.
Remote services available from Progent to businesses in El Paso Texas include:
Authorized Windows Support
Progent's Microsoft-expert remote support experts can deliver network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of technology support services including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services include providing Windows 11 planning and migration consulting and Windows 10 configuration support, plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs can resolve the most difficult issues surrounding network design, installation, maintenance, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value since their broad experience allows them to fix problems quickly. In common instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system using the latest remote troubleshooting tools in order to perform fast, safe, and economical analysis and repair.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking devices. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to take the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can help you to locate and quarantine breached devices and protect clean resources from being penetrated. If your El Paso system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your El Paso organization to rebuild a system victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of IT security experts bring the broad range of knowledge necessary to reconstruct all vital facets of a targeted system rapidly and with little data loss. To find out more, see Progent's ransomware cleanup and operational restoration expertise.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to recuperate quickly after a damaging penetration. Security consulting services offered by Progent include: in depth data security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; installing firewalls; establishing safe architectures for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with local Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad range of information technologies such as network infrastructure, email systems, system and process security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast recovery of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected application and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time and in-depth reporting utilities created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote engineering services include:
How Your El Paso Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your established organization, identifying or customizing Call Center application software to address the unique needs of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center resources during high-demand situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of experienced information technology consultants gives your computer users in El Paso Texas rapid communication with a dependable network service group with substantial background delivering phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a key driver of business success, and Progent's target is to resolve instead of just report network issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in El Paso Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your business so your network support is proactive rather than reactive. By exposing potential issues before they evolve into network outages, automated monitoring can minimize inconvenient and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in El Paso Texas, Progent's online computer support engineers are ready to deliver expert and cost-effective system help the moment your organization requires it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your El Paso organization has a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or especially challenging integration problems.
Details of Progent's Online Network Support for El Paso Texas
Progent's phone help, remote repair, system security expertise, and network administration services offer offices in El Paso Texas unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your organization world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in El Paso Texas and is also ideal for networks in more remote regions that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for online help and imposes no monthly retainer for services provided during normal business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers the services of on-staff specialists who have experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings include system integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Development
MySQL Project Management and Software Development
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that meet the unique requirements of your company.
- State of the Art Remote Access Tools
Secure remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it possible to find fast fixes to issues that could otherwise demand an expensive onsite visit. Sophisticated remote connectivity tools and experienced technicians combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, executing a wide range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.