Fast Online Support for El Paso Computer Networks
For companies located in El Paso or anywhere in the state of Texas, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to resolve most network problems rapidly. This lowers immediate expenses because solutions require minimal billable minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where fast repairs manage to end up as major bills. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that promote the maximum degree of effectiveness for remote engineering help and repair for information networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to interface to your company's environment remotely without compromising system security.
Progent's powerful service reporting system includes comprehensive documentation of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services rendered to each Progent customer by any consultant. This database of trouble tickets and solutions is structured as a readily searchable proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other vast technical support databases and allow quick response from manufacturers' internal support staff so Progent's remote consulting experts can determine the most efficient solutions promptly.
Online services offered by Progent to customers in El Paso and throughout the state of Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support experts offer network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle the most challenging problems occurring in network design, installation, administration, protection, and problem solving. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value because their depth of experience permits them to fix problems rapidly. In many cases, less experienced engineers can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network using sophisticated on-line troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of connectivity devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security solutions offered by Progent include: thorough network security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm attacks; installing firewalls; building secure techniques for remote and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a wide range of information technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your El Paso Business Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced network consultants provides your computer users in El Paso or anywhere in the state of Texas quick contact with a dependable technical support resource with extensive background offering phone support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's goal is to solve instead of just record IT issues.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group offers online professional engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in El Paso, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they grow into downtime, system monitoring can minimize stressful and costly service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a combination of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in El Paso or anywhere in the state of Texas, Progent's phone-based computer support specialists can provide professional and cost-effective system help the moment your company needs it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises support calls.
Even if your El Paso office relies on a local freelance support technician or maintains a full time organization that can handle the majority of network problems, Progentís Microsoft certified consultants can provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to handle unexpected network crises or especially complicated integration problems.
Advantages of Progent's IT Support for Businesses in El Paso
Progent's online IT consulting services enable your El Paso organization to realize the benefits of timely, world-class network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by becoming increasingly available, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your local IT resources
For most businesses in El Paso or anywhere in Texas, nearby network support resources, whether represented by outside consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, IT crises might strike when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support professionals give you an easy, quick, and affordable solution to augment your regular resources and to transfer valuable knowledge to improve your capability to handle downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller organizations commonly rely on individual freelance service providers. Although independent consultants have less overhead than big support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of backup help may force your business to go without help during an IT crisis. As your company expands, network downtime and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your IT system stays available.
- Build a Solid Foundation for Seamless Expansion
Organizations often begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can impede the success of the business. These poorly designed environments need proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a network architecture able to provide the stable foundation to meet vital business requirements and facilitate future expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller offices need guidance and technical training to negotiate an ever more complex array of product options available for promoting business success and enhancing productivity. Businesses do not need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is designed around a predetermined product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical consulting with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to each customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.