Fast and Affordable Remote Help for El Paso Information Networks
For businesses located in El Paso or anywhere in the state of Texas, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve most information system issues quickly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you actually get. Unlike typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor solutions somehow turn into big bills. Progent's penchant for handling problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies that permit the highest level of efficiency for remote help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your company's network remotely without violating system security.
Progent's proven service database system stores detailed documentation describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to each customer by any Progent consultant. This history of issues and repairs is structured as a quickly exploitable proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can find optimal solutions in the least time.
Remote support services offered by Progent to clients in El Paso and anywhere in the state of Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can provide computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server application development,
Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to help your business to deploy, configure, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to fix problems quickly. In typical instances, less qualified engineers can struggle for hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via advanced on-line troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity devices. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points consulting support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to clean up quickly following a damaging penetration. Security support services offered by Progent cover comprehensive network security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; securing your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering applications and services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide array of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance troubleshooting problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on time. Progent's special remote consulting services include:
How Your El Paso Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for organizations who lack the money or time to build and maintain an in-house Help Desk but who need quick access to an efficient Call Center with professional telephone assistance as well as the expertise to escalate the most challenging problems to high-level engineers.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or revamping your established one, selecting or enhancing Help Desk Call Center software products to meet the particular needs of your company, or adding temporary online personnel to work with your in-house Help Desk team to handle high-demand situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants offers your computer users in El Paso or anywhere in the state of Texas rapid contact with a dependable support group with extensive experience delivering phone consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company performance, and Progent's aim is to solve instead of merely record IT issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote and in-depth engineering expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in El Paso, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your computer support is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, system monitoring can minimize stressful and costly network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a mix of platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in El Paso or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system help the moment your company has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your El Paso business has a regular independent consultant or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected system crises or particularly complicated integration problems.
Advantages of Progent's IT Support for Companies in El Paso
Progent's remote network troubleshooting services enable your El Paso company to experience the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic worth by becoming more reliable, efficient, and protected. Benefits to your company include:
- Seamless remote extension of your local IT resources
For most organizations in El Paso or anywhere in Texas, nearby computer support resources, whether represented by independent consultants or an in-house IT staff, can resolve typical technical problems. On the other hand, major troubles might spring up when your regular resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call support professionals provide a convenient, fast, and budget-friendly way to augment your local help and to convey valuable information to improve your capability to handle downstream problems locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller businesses often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than larger service firms and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your business grows, system downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service experts to make sure your network is always available.
- Create a Scalable Basis for Smooth Growth
Companies often start with an IT architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such badly built systems need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure able to provide the solid foundation to handle vital business requirements and facilitate future growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller offices need guidance and technical training to navigate through an ever more complicated array of product options available for promoting business growth and enhancing productivity. They hardly need a network engineer who is motivated to sell a certain vendor's products. IT consulting and product selling can result in a situation where the proposed
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT expertise with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the forefront of IT support, performing a broad range of IT projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to each client. The practice of detailing and archiving service records results in more effective service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.