Fast and Affordable Online Technical Support for El Paso Texas Information Networks
Urgent Phone Help for El Paso SystemsFor businesses in El Paso Texas, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the practical experience and are equipped with the advanced technology needed to solve the majority of network problems quickly. Efficient support lowers immediate costs since solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with incidental costs by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's advanced remote consulting experience is especially valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. Unlike many remote service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where fast solutions manage to turn into substantial invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-proven processes that allow the maximum level of effectiveness for online consulting and repair for information systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your network remotely without compromising corporate security.

Progent's powerful customer support reporting system maintains comprehensive histories of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance delivered to each customer by any Progent engineer. This database of trouble tickets and repairs is stored as a quickly retrievable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from vendors' in-house product engineers so Progent's online consulting specialists are able to find the best resolutions quickly.

Remote services available from Progent to businesses in El Paso Texas include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast recovery of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected application and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting utilities created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your established organization, identifying or customizing Call Center application software to address the unique needs of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center resources during high-demand situations like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of experienced information technology consultants gives your computer users in El Paso Texas rapid communication with a dependable network service group with substantial background delivering phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a key driver of business success, and Progent's target is to resolve instead of just report network issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in El Paso Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your business so your network support is proactive rather than reactive. By exposing potential issues before they evolve into network outages, automated monitoring can minimize inconvenient and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a mix of operating systems.
How Your El Paso Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in El Paso Texas, Progent's online computer support engineers are ready to deliver expert and cost-effective system help the moment your organization requires it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your El Paso organization has a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or especially challenging integration problems.

Details of Progent's Online Network Support for El Paso Texas
Progent's phone help, remote repair, system security expertise, and network administration services offer offices in El Paso Texas unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your organization world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, executing a wide range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and maintain Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and provide the versatility to expand with your changing business needs. Progent's Cisco-Certified network experts are familiar with Cisco's complete line of products targeted at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control framework for user authentication, authorization, and tracking from an easy-to-use Web interface.

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    VMware's NSX virtual network technology enables you to build entire networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager allows automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to design, configure, test and maintain a disaster recovery system powered by VMware SRM and VMware NSX.

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