Fast and Affordable Online Help for El Paso IT Networks
For businesses located in El Paso or anywhere in the state of Texas, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools required to resolve the majority of information system issues quickly. This lowers direct expenses since solutions require minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick repairs somehow end up as major tabs. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized technologies and field-proven processes which ensure the highest level of efficiency for online consulting and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your computer system without violating corporate security.
Progent's sophisticated service database system stores comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services provided to every customer by any consultant. This database of trouble tickets and fixes is organized as a conveniently searchable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's remote service experts can come up with the most efficient resolutions quickly.
Online services offered by Progent to businesses in El Paso and throughout the state of Texas include:
Certified Windows Expertise
Progent's Microsoft-certified online support engineers can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development,
Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop support services to assist you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and certifies an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most complex challenges associated with network design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience permits them to solve problems quickly. In common instances, less seasoned engineers can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your network via advanced on-line support technology in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer help for all of Cisco's industry-leading selection of networking appliances by providing consulting services such as:
CISM and CISSP Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to clean up quickly following a damaging breach. Security solutions available from Progent include: comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide spectrum of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:
How Your El Paso Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the money or time to create an internal Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and operates as a seamless addition to your existing Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation option to resolve the toughest computer system challenges, or be available in those instances when your regular service providers are overwhelmed.
Progent's Call Center team of seasoned information technology professionals offers your customers in El Paso or anywhere in the state of Texas quick communication with a large network service group with substantial background providing telephone-based help and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a crucial driver of business performance, and Progent's aim is to solve instead of just track IT issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team can supply phone-based advanced consulting support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in El Paso, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into downtime, automated monitoring can minimize stressful and costly service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a variety of platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in El Paso or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective IT help the instant your company requires it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your El Paso company deals with a regular independent consultant or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to deal with unexpected system emergencies or particularly complex integration projects.
Details of Progent's Online Computer Support for El Paso
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer companies in El Paso or throughout the state of Texas unparalleled leverage for your support budget. Whether you require occasional phone support and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in El Paso and is also ideal for customers in geographic areas of Texas that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a minute-by-minute basis, so you are charged only for the services you use. Progent has no minimum fee for online service and imposes no ongoing retainer for support services provided during regular business hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic support offerings consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in critical application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management and Software Design
Apple Mac Integration
Amazon MWS Programming
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, affordable, and thorough information technology solutions that align with the specific needs of your company.
- Advanced Remote Access Tools
Secure remote access permits Progent's service experts to observe exactly what your users see. This makes it possible to produce fast fixes to problems that could otherwise demand an expensive onsite service call. Cutting-edge remote connectivity software and experienced engineers together enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Availability
For businesses with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained companies whose clients require immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT experience, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.