Enlarging your remote workforce can have a significant effect on network infrastructure, security/compliance, and company processes. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your El Paso organization to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help El Paso, Texas companies to with any aspect of creating a high-functioning work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, cybersecurity, data protection solutions, and streamlined management.

Voice/Video Conferencing for Telecommuters
A wide range of voice/video conferencing platforms from major technology companies support online discussions, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and at-home workers. Many organizations use a mix of products to accommodate their different partners and clients. Progent can help you to maintain your current conferencing environment and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications product that enables real-time presence, instant messaging, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to set up and maintain Skype for Business clients to support your at-home workforce. For details about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for voice/video sessions. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Cisco Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features such as video calling, persistent threaded chat, plus data sharing. For details about Progent's support expertise for Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and assist your business to tune your WAN architecture to host them.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your El Paso, Texas company, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    SQL Server 2014 Backup Remote Support Services

    Microsoft SQL Server 2014 incorporates significant improvements in critical areas including speed, availability, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite consulting services including planning, deployment, administration, remediation, and application development services to enable organizations of any size to achieve fast return from their SQL Server 2014 investment.

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    Progent can provide cost-effective online consulting to help businesses to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security.

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    SQL Server Cluster Online Support Services

    Progent offers Microsoft Windows 2003 Cluster Server consulting to help your business deploy high availability clustered servers that can deliver 100% operation. Clustered Windows servers for non-stop systems include Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. By helping you design zero-downtime server clustering environments around Microsoft Windows Server 2003 Cluster, Progentís Certified Windows professionals make sure that your high availability clustered servers are set up to optimize the strategic value of your IT network.

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    Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery plan in case of an IT system catastrophe. Progent can help you develop a complete disaster recovery plan that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, zero-downtime system architecture that takes into account reliability issues covering a wide range of network technologies and procedures.

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    If your company is developing Linux-based software on a network that includes Windows-based servers, PCs, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to concentrate on your field of strategic expertise without the constant hassle of maintaining your business network. Through the use of automated server monitoring and by providing online and in-person support when your business needs it, Progent represents an economical alternative for maintaining an information network that features excellent reliability, security, and efficiency. Progent's UNIX/Linux developer support services include comprehensive information technology outsourcing, virtual server infrastructure, online and in-person support and repair, 24x7 monitoring, and Contact Center outsourcing.

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    Progent can assist small and medium-size businesses to implement and debug conferencing solutions to allow their at-home employees to collaborate efficiently with colleagues and customers.

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    Progent's Microsoft-certified consultants can provide economical online and onsite expertise, software development, and troubleshooting support for organizations of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

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    Progent can provide the expertise of certified consultants and experienced database application developers, database administrators, project management experts, network infrastructure engineers, disaster recovery planning specialists, and certified security professionals to assist you to assess the potential advantages of SQL Server 2012 for your organization, set up pilot environments at your datacenter or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS platforms, and configure an efficient and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012.

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  • Award Winning Microsoft Configuration Manager Support Outsourcing
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    System Center Configuration Manager automates application and device provisioning and updating, streamlines compliance settings management, inventories network assets, protects against company data leakage, provides network health monitoring, enables secure end-user self service, and delivers a common control mechanism for administering multi-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help businesses of any size with any facet of designing, implementing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

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    The Progent Test and Training Lab located at the QTS Internet Data Center can be used for piloting line-of-business applications, developing efficient system upgrade procedures, assessing and tuning performance, designing or validating business continuity solutions, resolving compatibility problems, and establishing training environments for the latest products and technologies. For Progent customers who lack sufficient in-house resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital network initiatives on schedule.

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  • Windows, UNIX, Solaris Engineer
    UNIX, Windows Consultant

    If your company has a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier consultants can help your entire enterprise in a wide range of security topics such as security management practices, security design and strategies, access control systems and methodology, applications development security, operations security, physical security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM, CISSP and ISSAP define the fundamental competencies and worldwide standards of knowledge that information security professionals are required to master. These certification provide IT management the assurance that consultants who have achieved their CISA or CISM certification have demonstrated the background and theory to offer effective security support and engineering help.

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  • Help and Support Cisco Firepower AVC
    Firepower Firewalls Computer Consultants

    The latest generation of ASA 5500-X Series of firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can help you to maintain your legacy PIX or Cisco ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, optimize, manage and debug firewall environments based around ASA firewalls with Firepower Services.

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    Apple OS X and macOS Professional

    Progent's consultants can provide Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can assist clients to migrate to macOS from Mac OS X or other earlier versions of OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also help your business with Apple iPhone support and iPad synchronization, or moving to iCloud. For business networks based solely on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, secure, efficient and aligned with your organization's objectives.

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  • Largest Exchange Hosting Consultant
    Exchange Server Hosting Consulting

    Progent's MS Exchange Server Hosting Services offer an enterprise-class data center with backed-up power and environmental control systems, round-the-clock staffed security and operations center, plus fault-tolerant connections to Internet backbone service companies. Hosted Exchange servers are set up as virtualized servers for high uptime, smooth scalability, and rapid restoration. Services include integration with your business network, connectivity with handheld communication products, continual monitoring of efficiency and security, spam protection, patch and service pack control, Helpdesk services, daily backup, and comprehensive email administration services.

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  • Risk Monitoring Online Technical Support Risk Mitigation Online Help
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    Internet Data Center Onsite Technical Support

    Progentís data center IT services are designed for companies with hardware housed at IDCs or data center co-location hosting sites and requiring on-demand on-premises assistance at the colo facility plus off-site support from Microsoft and Cisco Certified professionals. Progent offers a complete array of IDC and IDC and colocation consulting services including network architecture analysis, Windows and Linux server installation and support, tech support for server and telecommunications networking, development and deployment of non-stop systems, defining and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage cluster configurations.

  • SMS Migration Technical Support Systems Management Server 2003 Technical Support
  • SQL 2008 Network Engineer Top Rated Computer Engineer Microsoft SQL 2008 Server
  • SQL Developer Microsoft T-SQL Development

  • Aironet 600 Access Point IT Consultant
    24-Hour Remote Support Services Aironet 802.11ac AP

    Progent's Cisco CCIE-certified Wi-Fi network consultants can provide online or on-premises configuration and troubleshooting support to help you to design, implement, upgrade, tune, manage and debug Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network and cloud-hosted resources to build a seamless enterprise connectivity solution that is easy to manage and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, location and setup of Aironet Wi-Fi access points to work with your unique workplace layout, construction, and anticipated workloads.

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  • Security Consultant Juniper J Series Firewall Juniper J2320 Router IT Services
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  • Services Remote DPM Backup and Restore Service Consulting Offsite DPM Backup Service
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  • 24 Hour 7800 Series IP Phone Support Outsourcing
    Cisco VoIP Phones and CallManager Network Engineer

    Progent's Cisco-certified IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps such as Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco SRST systems for high availability.

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  • Small Business Computer Tech Small Business Small Business IT Outsourcing Group
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  • Biggest Tracking Service Costs Computer Consulting
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    Progent uses a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to every customer. The practice of detailing and archiving support activity results in more effective service and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Small Office IT Support Small Office Migration Consultants
  • Small Office Network Consulting Companies Small Office Technical Support Firm
  • Solaris with Windows Consultancy UNIX, Windows Engineers
  • Solomon Technical Support Technical Support Microsoft Dynamics AX
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  • Top Ranked Sun Solaris Firewall Setup
    Cybersecurity Consultancies Solaris

    If your company has a Sun Solaris network or a multi-OS network, Progent's CISM and ISSAP-certified consultants can help your whole enterprise in a wide range of security areas including security management procedures, security design and models, access management products and techniques, applications development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery preparedness. CISM and CISSP define the fundamental competencies and worldwide standards of performance that information security professionals are required to master. These certification give IT management the confidence that those who have achieved their CISM or ISSAP qualification have demonstrated the experience and knowledge to offer world-class security support and engineering help.

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  • Support and Help Exchange 2010 Migration IT Services Microsoft Exchange Server 2010 Migration
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    For companies that have a combination of Apple Mac and Windows desktops, there are two popular alternatives for running Windows-dependent applications on a Mac: an external connection to an actual Windows PC or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a remote Windows-powered computer to use Microsoft Windows applications and share network resources. Virtual PC for Apple Mac simulates Windows on an Apple Mac computer so you can run Windows programs directly. Progent's Mac technology consultants can assist you to manage these products for running Microsoft Windows software on your Macs and can also help your organization to assess and configure other products for Microsoft Windows platform simulation.

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    Citrix has developed a comprehensive family of products that deliver enterprise-level manageability, scalability, and responsiveness for server virtualization and for centralized delivery of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to evaluate the business advantages of Citrix technology and can help you plan, validate, deploy, troubleshoot, and maintain Citrix solutions.

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    Progent provides nationwide online help and consulting services for companies who operate Apple Mac environments or whose IT systems include a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's experts can provide Apple macOS and OS X clients a variety of services including desktop support, upgrading to the current version of OS X from legacy editions of Mac, plus help with Apple macOS and Mac OS X applications. Progent can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Remote technical support provides optimum leverage for your information technology budget by extending user productivity and shortening the hours billed for computer repair services. Sophisticated online support tools and skilled technicians and consultants combine to enable Progent to handle most network issues without wasting time and expense by traveling to your location. In the vast majority of situations your IT problems can be remediated by telephone or via a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISA premier security professionals to help with the most difficult system issues.

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  • Technical Support Firm Progent Small Business Progent Small Business Technical Support Outsource

  • Network Consultants SQL Server 2014 Delayed Durability
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    SQL Server 2014 incorporates significant improvements in key areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises services including system design, deployment, administration, remediation, and software development expertise to help businesses of any size to realize fast return from their SQL Server 2014 investment.

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    Progent offers the support of a veteran consultant with extensive hands-on experience configuring, maintaining, and upgrading telepresence systems from top-tier vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your internal network management team, your ISP, and your telepresence platform supplier to help your company maximize the business value of your telepresence solution.

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    Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Windows 10 provided by Progent include ROI estimates, project supervision, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning and administration, network infrastructure design, wired/wireless convergence, business continuity planning, custom training for network management personnel and end users, and ongoing Call Center support services.

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    Progent practices information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.

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    Progent can assist you in all facets of your upgrade to Microsoft Exchange Server 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your VMs, databases and log files; configuring hardware load balancing for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's certified consultants offers remote and on-premises consulting services to help your company to manage, support, and repair PCs powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, disaster recovery, online connectivity, mobile device management, Wi-Fi configuration, and remote system monitoring and alerts.

  • Windows 8.1 DirectAccess Server Install Microsoft Certified Windows 8.1 Client Hyper-V Computer Network Support Company
  • Windows Server 2008 Hyper-VI Professionals Windows Server 2008 BranchCache Consulting
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  • Windows and macOS coexistence Support Outsourcing Windows and macOS Online Technical Support

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    Online Support RIM BlackBerry Exchange

    Progent can provide the services of RIM BlackBerry-certified consultants who can help small organizations to design, administer, and repair BlackBerry technology economically and effectively, doing away with the requirement for an internal BlackBerry specialist and minimizing the expense and distraction of maintaining a mobile workgroup. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISSP and CISM-certified security engineers. This wide range of expertise, combined with Progent's proven remote service delivery model, provides small and mid-size businesses a cost-effective solution for incorporating BlackBerry technology seamlessly into their information system.

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    Progent offers cost-effective remote access to an Oracle-certified MySQL administrator or application programmer and can assist organizations of all sizes to integrate and manage MySQL in a dependable IT environment that offers advanced performance, expandability, and protection. Progent also has experience assisting companies migrate applications from an Oracle environment to MySQL.

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