Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your El Paso company to select the right tools and adhere to best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist El Paso, Texas organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Voice/Video Conferencing for Telecommuters
A broad range of voice/video conferencing products from leading technology companies enable virtual discussions, video and voice conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many companies utilize a mix of conferencing products to accommodate their various partners and clients. Progent can assist your organization to maintain your existing conferencing ecosystem and optimize the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that enables presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to support your remote employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's group video calling platform for iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for voice/video sessions. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. For details about Progent's consulting services for Cisco Webex as well as for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and help you to optimize your network infrastructure to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your El Paso, Texas business, phone 1-800-993-9400 or go to Contact Progent.



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    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.

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    Progent's UNIX family consulting services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient single source to help you build and maintain a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.

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    Progentís private cloud hosting enables small and midsize organizations to run key applications such as SQL and Exchange from a hardened Tier III data center on fault-tolerant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restoration. You can take advantage of Progentís private cloud hosting service to eliminate large capital costs for the purchase, maintenance, and management of computer equipment and data center facilities while achieving the highest levels of network availability and security.

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    If your company is developing UNIX or Linux applications in an environment that has MS Windows-based servers, PCs, and office productivity products, Progent offers comprehensive IT outsourcing that frees you to concentrate on your area of strategic know-how without the constant distraction of managing your business network. By using automated server monitoring and by providing remote and in-person assistance when your company needs it, Progent offers an affordable way for supporting an IT system that provides excellent availability, protection, and efficiency. Progent's Linux developer assistance services include comprehensive network support outsourcing, virtual server infrastructure, online and on-site support and troubleshooting, network monitoring, and Help Desk Call Center services.

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    Progent can provide cost-effective remote consulting to assist businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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    Progent can assist your business to understand the many subscription options offered with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and maintain hybrid networks that seamlessly integrate local and cloud resources.

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