For small businesses located in El Paso or anywhere in the state of Texas, Progent provides help for information systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage because they have the practical experience and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers direct costs because solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by minimizing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. Unlike typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent situations where fast solutions somehow turn into large bills. Progent's penchant for disposing of technical issues quickly results in your company spending less money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies that promote the highest level of efficiency for remote consulting and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your environment without compromising system security.
Progent's highly evolved service reporting application maintains comprehensive documentation for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance delivered to every customer by every engineer. This history of anomalies and repairs is organized as a readily searchable proprietary database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to additional extensive technical databases and permit priority response from vendors' in-house support staff with the result that Progent's online service experts can arrive at the best solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in El Paso or anywhere in Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's remote consulting experts possess credentials in a comprehensive array of disciplines. This broad scope of capability permits Progent's engineers to resolve almost any emergency that may crop up in a small or midsize company network. Certificates earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to clients with mixed-platform networks, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based support services provided by Progent to customers in El Paso and throughout the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology such as system architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to handle even the most difficult problems associated with network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness because their broad experience permits them to solve the most intractable problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a CCIE so you can receive immediate help for serious network infrastructure issues that are crippling worker efficiency but are beyond the comfort zone of your ordinary network support personnel. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art on-line troubleshooting technology to perform fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-expert online service engineers offer network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote desktop support services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your company to clean up rapidly after a serious breach. Security solutions offered by Progent cover thorough security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile communication; defending your messaging system from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently request. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on time. Progent's special online engineering solutions include:
How Your El Paso Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center service offerings for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are a convenient solution for small companies who lack the resources to build and maintain an internal Help Desk but who want fast communication with an effective Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or improving your current one, selecting or modifying Help Desk Call Center application software to meet the particular demands of your business, or adding occasional online personnel to reinforce your existing Help Desk group to handle unusually busy situations like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced network experts provides your computer users in El Paso or anywhere in the state of Texas immediate access to an efficient network service group with substantial experience providing telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a key contributor to business success, and Progent's policy is to solve and not just report network problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting support and education in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Word, and Microsoft Excel. To read more concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the artistic components of Apple Mac systems by delivering phone-based help support and training in imaging, sound, and video. Progent's consultants offer help in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in El Paso, or anywhere in the state of Texas, remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they cause crashes, system monitoring can head off stressful and expensive service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on multiple OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.