For small businesses located in El Paso Texas, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues rapidly. Efficient support lowers immediate costs since solutions require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent situations where fast solutions manage to turn into large tabs. Progent's skill at handling problems efficiently translates into your company conserving money.
Progent's Online Support Tools
Over time, Progent has developed a set of customized technologies and field-tested methodologies that ensure the highest level of efficiency for remote technical support and repair for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to communicate with your network without compromising corporate security.
Progent's powerful customer support reporting system stores comprehensive histories for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help provided to every Progent customer by every engineer. This archive of issues and resolutions is organized as a conveniently searchable proprietary database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other extensive support databases and permit quick response from vendors' internal support staff with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in El Paso Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online technical service experts offer certified skills in an extensive array of products and technologies. This wide range of IT skills enables Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize company information system. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support companies with multi-OS environments, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to companies in El Paso include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network professionals, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable issues encountered in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs provide exceptional value because their deep expertise allows them to solve the most intractable problems quickly. In many instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service organizations make CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a CCIE so your company can get urgent assistance for severe network issues that are lowering worker efficiency but are beyond the experience of your regular network service personnel. Progent's Cisco CCIE engineers can interface to your environment via sophisticated remote support technology in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified Windows Support
Progent's Microsoft-certified online support engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of online PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist you to clean up rapidly following a serious breach. Security solutions offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for special projects that small companies often need. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering services include:
How Your El Paso Texas Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for small businesses who don't have the money or time to create an internal Call Center but who need fast communication with an efficient Help Desk with proficient telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software to address the particular demands of your company, or adding temporary phone support staff to supplement your existing Help Desk Call Center resources during demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of experienced information technology experts gives your computer users in El Paso Texas instant assistance from an effective network service group with extensive experience delivering telephone-based help and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a significant enabler of business performance, and Progent's target is to fix instead of merely document IT issues.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Office Excel. To read more information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac consultants can support the creative facets of Apple Mac computing by offering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in El Paso Texas remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and expensive service failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a variety of platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area