For small companies in El Paso Texas, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online technical support services offer exceptional leverage because they are equipped with the practical background and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's pricing model for remote help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where fast solutions somehow turn into major tabs. Progent's penchant for disposing of problems quickly results in your business spending less money.
Progent's Online Service Technologies
Over time, Progent has developed an array of customized tools and proven methodologies which ensure the highest degree of effectiveness for remote help and troubleshooting for small and midsize business computer networks. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to access your environment remotely without violating corporate security.
Progent's highly evolved service reporting application keeps thorough records of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help delivered to each client by any Progent engineer. This history of trouble tickets and repairs is structured as an easily retrievable internal knowledge base that enables Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft permit access to other extensive technical databases and permit fast access to vendors' in-house support staff so Progent's online service experts can determine optimal solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in El Paso Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based consulting professionals possess credentials in an extensive set of technologies. This wide range of technical skills permits Progent's engineers to resolve virtually any problem likely to take place in a small or midsize business information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To help clients with mixed-OS networks, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support Offered by Progent to small businesses in El Paso include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide spectrum of information technology such as system architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. CCIEs can resolve even the most complex problems surrounding network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an excellent value since their broad expertise enables them to find solutions for the most intractable problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make CCIEs available to help small and mid-size companies. Progent offers quick phone access to a CCIE so your company can get immediate support for severe network issues that are hurting business productivity but are outside the scope of your local IT support resources. Progent's Cisco CCIE consultants can communicate with your computer system by means of advanced on-line troubleshooting tools in order to perform fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recuperate rapidly after a damaging breach. Security solutions available from Progent include: in depth security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for special projects that small businesses frequently request. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your El Paso Texas Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who need quick response from a reliable Help Desk with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk group to handle demanding events like software migrations, major updates, or installing new business software.
Progent's Call Center staff of seasoned information technology experts provides your workers in El Paso Texas quick contact with a reliable technical support resource with extensive background offering telephone-based consulting and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to business success, and Progent's goal is to fix instead of simply record network problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply online advanced consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft applications including CRM, Project, MS Word, and Microsoft Excel. For more information on Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the artistic elements of Apple Mac environments by offering remote help services and education in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in El Paso Texas remote network and server monitoring services powered by MS System Center Operations Manager network monitoring, adapted by Progent for your environment so that your network support is proactive rather than reactive. By uncovering potential problems before they grow into network outages, remote monitoring can ward off stressful and costly service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area