Fast Phone Consulting for El Paso Texas UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in El Paso Texas, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery preparedness.

Progent's remote support services offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed just for the support that you receive. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where quick solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly results in your company conserving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an arsenal of customized technologies and proven processes that promote the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your network remotely without breaching network security.

Progent's highly evolved service reporting system stores detailed histories describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to every Progent customer by every Progent engineer. This archive of anomalies and fixes is structured as a conveniently exploitable proprietary database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft permit access to additional massive technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote service experts can find the most efficient solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in El Paso Texas or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online technical support experts possess credentials in a comprehensive array of disciplines. This broad range of technical skills permits Progent's consultants to manage practically any problem likely to crop up in a small company information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with multi-OS networks, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Online support available from Progent to companies in El Paso include:

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller businesses who don't have the resources to create an internal Call Center but who need fast response from a reliable Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk consulting services can guide you in building an effective new Call Center or improving your current one, identifying or customizing Help Desk application software to meet the unique requirements of your company, or providing temporary phone support personnel to reinforce your existing Call Center resources during high-demand events such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of experienced information technology consultants gives your clients in El Paso Texas quick assistance from a dependable support group with extensive experience providing telephone-based consulting and online repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's goal is to resolve and not simply record IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Word, and MS Excel. For more on Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can support the imaginative components of Mac computing by offering remote help services and education in graphics, audio, and video. Progent's support professionals offer assistance in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in El Paso Texas remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By exposing emerging trouble spots before they grow into crashes, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that support multiple operating systems.

How Your El Paso Texas Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.

El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.

Onsite IT Consulting
Progent locations in El Paso Metro Area

City Address Phone Link
El Paso Eastside Business Suites, 2300 George Dieter Dr
El Paso, TX 79936
United States
(915) 603-4700 El Paso Network Support Services




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    Progent offers the services of RIM BlackBerry-premier engineers who can help small companies to design, manage, and repair BlackBerry technology affordably and effectively, doing away with the requirement for an in-house BlackBerry specialist and minimizing the expense and distraction of supporting a mobile workgroup. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-premier consultants, Cisco CCIE network engineers, and CISA and CISM-certified security professionals. This breadth of expertise, in conjunction with Progent's efficient online service delivery model, provides small businesses an efficient option for incorporating BlackBerry devices and software productively into their information network.

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    E-Mail Guard represents a complete service for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of company email by providing continually updated spam and virus blocking, policy management, content filtering, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and analysis utilities as well as outgoing email filtering to help you fix your email environment and specify and regulate company email policy.

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    Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Exchange Server 2003 migration plan that avoids productivity downtime, simplifies long-term service demands, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the experience to complete your project quickly and economically. Progent's Exchange Server 2003 help, troubleshooting, and consulting offerings include expertise with the integration of third-party add-ons to Exchange Server 2003 that are in keeping with your business needs.

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    Our Experts Team offers consulting in important fields that include Macintosh integration and programs; Expertise for Linux-based, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM expertise; Strategic and specialized program help; CIO, management information analyst, and project management services; Custom program development and deployment; Web, electronic business, EDI, and customer information portal design and deployment; DBM management and performance help; Business intelligence expertise; and Telecom systems consulting.

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    Microsoft SQL Server 2005 offers powerful, familiar tools to computer professionals and network users, lessening the complexity of creating, deploying, managing, and accessing enterprise data and database applications on platforms ranging from handheld devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and wide knowledge in designing and building information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids big invoices for fast fixes so you will not be forced to allow minor problems to fester.

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    Professional Google Cloud hybrid solutions

    Progent offers expert remote support services to help companies integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Azure hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

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    Progent's Citrix consultants can help your organization to evaluate the potential business value of the available versions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration utilities in your Microsoft Hyper-V network, and demonstrate to you how you can deploy Citrix Essentials to improve the performance, uptime, flexibility, and recoverability of your virtualized environment while lowering the cost of equipment and operations and streamlining administrative processes.

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    Cisco Cisco Unified Communications Manager, formerly known as CallManager, operates as the foundation of Cisco's communications and collaboration platform. Cisco Unified CM and Cisco Unified Communications Manager Express offer a borderless IP-PBX by integrating closely with applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's CCIE-certified consultants can deliver effective and affordable remote and onsite expertise to assist organizations of any size to build and administer Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support services that add maximum business value. Progent's consultants can help with any aspect of Unified CM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering solutions for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

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    Microsoft Small Business Server is an affordable collection of server products that offers the basis for a powerful but manageable IT network. The inter-connectivity requirements of the Microsoft .NET components bundled with Small Business Server calls for an IT expert with hands-on background and broad experience in planning and building cohesive and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into SBS 2011 and SBS 2008. This experience ensures you success in deploying, administering, and troubleshooting network solutions powered by the SBS line of servers and applications.

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    Cisco's Catalyst Wi-Fi controllers streamline the administration of wireless networks by unifying the provisioning and management of Wi-Fi APs, optimizing wireless throughput by reducing the impact of radio frequency congestion, improving wireless availability with fast auto-failover, and strengthening security by detecting threats and filtering network traffic based on user class and location. Progent can assist you to configure Cisco wireless LAN controller appliances to manage and monitor wireless networks of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's modern wireless controller technology.

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