For small and midsize businesses in El Paso Texas, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This reduces direct costs since solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to many online support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where fast solutions somehow turn into large invoices. Progent's penchant for solving problems efficiently results in your business saving money.
Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of optimized tools and field-tested methodologies which allow the maximum level of efficiency for remote help and troubleshooting for small and midsize company information systems. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your company's network remotely without breaching system security.
Progent's powerful customer support database system keeps comprehensive records for all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of support delivered to each customer by every Progent engineer. This database of trouble tickets and resolutions is structured as an easily exploitable proprietary database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical databases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists can find the best solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in El Paso Texas or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's online network support professionals offer certified skills in an extensive array of products and technologies. This wide range of technical skills allows Progent's engineers to manage practically any emergency likely to crop up in a small or midsize business network. Credentials held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with multi-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to companies in El Paso include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older applications to current Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for analyzing problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can handle the most stubborn challenges associated with network infrastructure design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs offer exceptional value since their broad experience allows them to fix even the most complex problems rapidly. In common cases, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so you can receive immediate help for severe network infrastructure problems that are lowering worker productivity but are outside the experience of your ordinary IT maintenance resources. Progent's Cisco-qualified CCIE engineers can communicate with your network using sophisticated remote troubleshooting tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-premier online service engineers can provide computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP security engineers offer a variety of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for special projects that small businesses often need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your El Paso Texas Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk service offerings for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who lack the money or time to create an in-house Help Desk but who want quick access to an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or revamping your current organization, identifying or modifying Help Desk software products to address the special demands of your business, or adding occasional phone support personnel to reinforce your existing Call Center resources during demanding situations like software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of experienced network professionals gives your clients in El Paso Texas rapid communication with a reliable technical support group with substantial experience delivering telephone-based help and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a major enabler of company success, and Progent's target is to solve instead of simply record IT issues.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team can supply phone-based professional consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Excel. To read more information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can nurture the creative elements of Mac environments by providing phone-based consulting support and training in imaging, sound, and video. Progent's consultants offer help in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or integrating an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in El Paso Texas online network monitoring services based on Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so that your IT support is proactive rather than reactive. By detecting potential issues before they evolve into network outages, proactive monitoring can head off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area