For small companies located in El Paso Texas, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote support engineers represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick solutions somehow end up as big tabs. Progent's penchant for solving problems efficiently translates into your business saving money.
Progent's Remote Technical Support Tools
Over time, Progent has developed an array of optimized tools and field-tested methodologies that allow the highest degree of effectiveness for online help and repair for small and midsize company information systems. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment remotely without violating corporate security.
Progent's proprietary customer support reporting application keeps thorough histories of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of services delivered to every Progent customer by any Progent consultant. This database of anomalies and responses is structured as a conveniently accessible support database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft permit access to other vast support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in El Paso Texas or to find out more about Progent's online support programs, contact Progent at
Phone-based Support Services Offered Progent
Progent's phone-based consulting professionals offer advanced credentials in an extensive array of technologies. This broad scope of IT skills permits Progent's consultants to resolve practically any emergency that may take place in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to businesses with mixed-platform networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support available from Progent to companies in El Paso include:
Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent in addition can deliver a full array of online desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center software products to address the unique needs of your corporation, or providing occasional phone support staff to work with your internal Help Desk group to handle high-demand events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in El Paso Texas fast contact with a dependable network service group with years of background delivering telephone-based support and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's goal is to fix rather than merely report IT issues.
Progent's Apple Mac consultants can support the artistic elements of Mac environments by providing remote help support and education in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or putting together an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in El Paso Texas remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so that your computer support is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on a mix of operating systems.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
City | Address | Phone | Link |
El Paso | Eastside Business Suites, 2300 George Dieter Dr El Paso, TX 79936 United States |
(915) 603-4700 | El Paso Network Support Services |