For small companies located in El Paso Texas, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote support engineers represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick solutions somehow end up as big tabs. Progent's penchant for solving problems efficiently translates into your business saving money.
Progent's Remote Technical Support Tools
Over time, Progent has developed an array of optimized tools and field-tested methodologies that allow the highest degree of effectiveness for online help and repair for small and midsize company information systems. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment remotely without violating corporate security.
Progent's proprietary customer support reporting application keeps thorough histories of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of services delivered to every Progent customer by any Progent consultant. This database of anomalies and responses is structured as a conveniently accessible support database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft permit access to other vast support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in El Paso Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's phone-based consulting professionals offer advanced credentials in an extensive array of technologies. This broad scope of IT skills permits Progent's consultants to resolve practically any emergency that may take place in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to businesses with mixed-platform networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support available from Progent to companies in El Paso include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux solutions. Progent's group-based approach to resolving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network engineers, and certifies an individual's technical skills at the expert level. CCIEs can deal with the most difficult issues associated with network infrastructure design, deployment, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an exceptional value since their depth of experience permits them to resolve the most complex problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick phone contact with a CCIE so you can get immediate assistance for severe network issues that are impacting business productivity but are outside the comfort zone of your local computer support resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using advanced remote troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert online support engineers can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of online desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP security consultants can provide a range of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist you to recover quickly following a serious penetration. Security services available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; building safe mechanisms for remote and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your El Paso Texas Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are ideal for small businesses who don't have the budget to support an internal Help Desk but who require fast response from a reliable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center software products to address the unique needs of your corporation, or providing occasional phone support staff to work with your internal Help Desk group to handle high-demand events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in El Paso Texas fast contact with a dependable network service group with years of background delivering telephone-based support and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's goal is to fix rather than merely report IT issues.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting support and training in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Word, and MS Excel. For more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic elements of Mac environments by providing remote help support and education in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or putting together an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in El Paso Texas remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so that your computer support is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on a mix of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area