For small businesses located in El Paso or anywhere in Texas, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to solve most network problems quickly. Efficient support reduces direct expenses since service calls take up fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from scenarios where quick solutions manage to turn into major tabs. Progent's penchant for disposing of problems efficiently results in your company saving money.
Progent's Online Service Technologies
Through years of experience, Progent has developed a collection of customized tools and field-proven processes that permit the maximum level of effectiveness for remote help and troubleshooting for small and midsize company IT networks. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to link to your company's network remotely without compromising corporate security.
Progent's proprietary service reporting application maintains detailed records of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance provided to every customer by any Progent engineer. This database of issues and fixes is stored as a conveniently accessible internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in El Paso or anywhere in Texas or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's remote technical support engineers offer advanced credentials in an extensive set of disciplines. This broad range of technical skills enables Progent's consultants to address virtually any problem that may take place in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support businesses with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based services available from Progent to clients in El Paso and anywhere in the state of Texas include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology such as network architecture, email systems, system and operational security, UNIX and Windows integration, VMware products for server economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and certifies a person's technical knowledge at the expert level. CCIEs know how to resolve the most stubborn issues encountered in network design, deployment, management, security, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep experience enables them to find solutions for even the most complex problems quickly. In common cases, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can resolve in minutes.
Few support firms make Cisco CCIEs available to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network issues that are lowering business productivity but are not within the scope of your ordinary network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network via state-of-the-art on-line troubleshooting technology to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can provide computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server design,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop support services such as Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to clean up quickly following a serious breach. Security support services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your El Paso Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for small companies who don't have the budget to create an internal Call Center but who require quick response from an efficient Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a seamless addition to your existing Helpdesk organization. Progent's Virtual Help Desk can act as an escalation option to resolve the most difficult computer system issues, or be available in hectic circumstances when your other service providers are overwhelmed.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or enhancing your established one, identifying or customizing Help Desk software to address the unique demands of your corporation, or providing occasional online personnel to work with your existing Help Desk resources to deal with unusually busy scenarios such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of veteran network experts gives your computer users in El Paso or anywhere in the state of Texas instant contact with a large technical support resource with years of experience providing phone help and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center perception as a key contributor to company performance, and Progent's target is to solve instead of simply annotate IT issues.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and Excel. To find out more information concerning Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can support the creative facets of Macintosh computing by providing remote consulting services and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in El Paso, or anywhere in the state of Texas, online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your network support is proactive and automated. By anticipating potential problems before they grow into downtime, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by a combination of operating systems.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.