For small and midsize businesses located in El Paso or anywhere in the state of Texas, Progent offers technical support for networks powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage because they have the real-world experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls require a smaller number of chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves additionally in incidental costs by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for online help is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where quick repairs manage to turn into big tabs. Progent's penchant for disposing of problems quickly translates into your company saving cash.
Progent's Remote Support Tools
Over time, Progent has refined a set of customized tools and proven processes that permit the highest level of efficiency for remote help and repair for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the experts of Progent's online support team to communicate with your computer system without violating network security.
Progent's powerful customer support reporting system includes detailed documentation for the support that Progent's clients have received. Progent's authorized engineers have access to the records of assistance provided to each client by any engineer. This archive of anomalies and repairs is stored as a quickly accessible internal knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to other extensive technical knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to arrive at optimal solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in El Paso or anywhere in Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote support professionals possess advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's consultants to address practically any crisis likely to occur in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-platform environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Online support services available from Progent to clients in El Paso and throughout the state of Texas include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and certifies a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can handle even the most intractable issues encountered in network design, deployment, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to find solutions for even the most intractable problems quickly. In many instances, less seasoned consultants can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few support providers make CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so you can receive urgent support for serious network infrastructure issues that are crippling business productivity but are not within the comfort zone of your local network service personnel. Progent's Cisco-qualified CCIE support experts can connect to your environment via the latest on-line support technology to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of online desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your business to clean up rapidly following a damaging breach. Security services offered by Progent cover in depth network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your El Paso Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for small organizations who don't have the budget to assemble and manage an in-house Help Desk but who need quick communication with a reliable Help Desk Call Center with professional phone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk or improving your current one, selecting or enhancing Call Center software to handle the special demands of your company, or adding occasional online staff to work with your internal Call Center group to deal with unusually busy scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran network professionals gives your clients in El Paso or anywhere in the state of Texas quick contact with an effective technical support group with years of background offering phone support and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a major contributor to business productivity, and Progent's intent is to solve and not merely track technical issues.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications including CRM, Microsoft Project, MS Word, and Office Excel. For more information on Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can support the creative aspect of Apple Mac computing by delivering remote consulting support and education in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in El Paso, or anywhere in the state of Texas, online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so your computer support is proactive rather than reactive. By detecting possible problems before they evolve into downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate multiple operating systems.
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.