For small and midsize companies in El Paso Texas, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed just for the support that you receive. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where quick solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly results in your company conserving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an arsenal of customized technologies and proven processes that promote the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your network remotely without breaching network security.
Progent's highly evolved service reporting system stores detailed histories describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to every Progent customer by every Progent engineer. This archive of anomalies and fixes is structured as a conveniently exploitable proprietary database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft permit access to additional massive technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote service experts can find the most efficient solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in El Paso Texas or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's online technical support experts possess credentials in a comprehensive array of disciplines. This broad range of technical skills permits Progent's consultants to manage practically any problem likely to crop up in a small company information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with multi-OS networks, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online support available from Progent to companies in El Paso include:
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and transitioning from legacy applications to current Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance for analyzing anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
- macOS and OS X
- Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Important Linux variants for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult challenges occurring in network infrastructure design, integration, management, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value because their deep experience enables them to find solutions for the most difficult problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few consulting organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so your company can get immediate support for complex network infrastructure problems that are impacting worker efficiency but are beyond the comfort zone of your local network support providers. Progent's Cisco CCIE consultants can connect to your computer system via the latest on-line troubleshooting technology in order to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
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Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support experts can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a broad range of platform support services such as Windows Server 2022 planning and integration support,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration support and cloud integration consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 upgrade (help, assistance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support such as Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
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CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate rapidly after a serious penetration. Security consulting services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
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Call Center Services
Progent's Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller businesses who don't have the resources to create an internal Call Center but who need fast response from a reliable Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in building an effective new Call Center or improving your current one, identifying or customizing Help Desk application software to meet the unique requirements of your company, or providing temporary phone support personnel to reinforce your existing Call Center resources during high-demand events such as software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of experienced information technology consultants gives your clients in El Paso Texas quick assistance from a dependable support group with extensive experience providing telephone-based consulting and online repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's goal is to resolve and not simply record IT issues.
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Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Word, and MS Excel. For more on Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the imaginative components of Mac computing by offering remote help services and education in graphics, audio, and video. Progent's support professionals offer assistance in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in El Paso Texas remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By exposing emerging trouble spots before they grow into crashes, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that support multiple operating systems.
How Your El Paso Texas Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area