Urgent Online Support for El Paso Texas UNIX or Linux NetworksFor small and midsize businesses located in El Paso Texas, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity planning.

Progent's remote technical support services offer excellent value because they have the practical experience and the sophisticated tools to solve the majority of information system issues quickly. This reduces immediate expenses because service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, idle workers, and de-focused executives.

Progent's pricing policy for remote support is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs somehow turn into large invoices. Progent's penchant for dealing with problems quickly translates into your business conserving money.

Progent's Online Support Technologies
Over the years, Progent has developed an array of customized tools and proven processes which ensure the highest degree of effectiveness for online technical support and repair for small company information systems. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's online support team to access your company's environment without breaching network security.

Progent's proprietary technical support reporting system includes comprehensive histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the specifics of services rendered to every Progent client by any Progent engineer. This database of trouble tickets and solutions is organized as a quickly accessible internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can find optimal resolutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in El Paso Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote technical support engineers offer advanced credentials in a comprehensive array of technologies. This broad scope of technical skills enables Progent's consultants to handle practically any crisis that may take place in a small or midsize company network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support companies with mixed-platform networks, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Online support Offered by Progent to clients in El Paso include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad range of computer technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified administration, and migration from older systems to the latest Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Major Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for El Paso TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates a person's technical skills at the master level. CCIEs can resolve even the most difficult challenges associated with network infrastructure planning, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience enables them to fix the most difficult problems rapidly. In common instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely support for severe network problems that are impacting worker efficiency but are beyond the experience of your ordinary computer support providers. Progent's Cisco CCIE consultants can communicate with your network using state-of-the-art remote support tools to provide efficient, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Certified MS Windows Experts
    Windows Expertise for El Paso TexasProgent's Microsoft-premier online support professionals can deliver computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help you with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of online PC desktop services including Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Premier Network Security Experts
    CISSP Certified Network Security Specialists for El Paso TexasProgent's certified CISM and CISSP security engineers can provide a range of security services that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to recover quickly after a damaging penetration. Security solutions offered by Progent cover in depth security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; designing secure techniques for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses often need. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small businesses who lack the budget to create an in-house Help Desk Call Center but who want quick response from a dependable Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your existing organization, identifying or customizing Call Center software to handle the particular demands of your business, or adding occasional online personnel to supplement your internal Help Desk resources during demanding events such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of veteran information technology professionals provides your computer users in El Paso Texas immediate communication with an efficient network service resource with years of background offering telephone-based consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's aim is to solve and not merely annotate technical issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff provides online professional consulting expertise and education in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and Office Excel. To read more concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac consultants can support the artistic components of Mac computing by providing remote consulting services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio/video or integrating an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers businesses in El Paso Texas remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your network maintenance is proactive and automated. By anticipating emerging problems before they cause downtime, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a combination of platforms.

How Your El Paso Texas Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.

El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.

Onsite IT Consulting
Progent locations in El Paso Metro Area

City Address Phone Link
El Paso Eastside Business Suites, 2300 George Dieter Dr
El Paso, TX 79936
United States
(915) 603-4700 El Paso Network Support Services

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    Progent's consultants provide experience in a variety of disciplines related to mobile connectivity including network topology, wireless data synchronization, wireless protection, wireless email, Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft certified professionals can save your organization work and money by using their wireless background to help you select and integrate mobile connectivity technologies that fit the needs of your business. Progent can also tune your network infrastructure so that wireless appliances work better.

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    Progent's Check Point Software firewall consultants can show you how to plan, integrate, and administer firewall environments built around Check Point Software Next Generation firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also assist you maintain older Check Point firewalls or upgrade smoothly to Check Point's modern security gateways.

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    NetApp SAN Fabric Consultancy

    Progent offers enterprise clients the services of a certified NetApp consultant for online or on-premises support for NetApp's complete portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN solutions supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN environments efficiently based on leading practices.

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    Remote 24x7 network monitoring, automated alarms, and periodic reports are vital to preserving the health of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced so far that companies of any size can afford a degree of network stability that was previously reserved for enterprises. Progent offers several RMM options delivered as low-cost service packages created to help your company to identify and resolve a an array of network issues before they get big enough to disrupt your business.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous examination and significant experience with information security design. ISSAP security experts possess in-depth understanding of access management mechanisms and techniques, telecommunications and network infrastructure protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery, and physical security. Progent's ISSAP-premier security experts can assist your company with all aspects of architecture security.

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    Windows Hyper-V 2016 incorporates key technologies first designed for and proven on Azure, among the world's largest public clouds. This dramatically enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing data security, uptime, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to run your critical applications, plan an efficient network topology for a cloud-based or hybrid deployment, develop and execute a non-disruptive upgrade strategy, educate your IT management and technical support staff, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 investment delivers maximum business value.

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    Progent's Cisco CCIE-certified networking consultants offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

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    ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's fault tolerant system consultants offer reliability consulting, disaster recovery services, system load balancing, 24x7 interoffice access, 24x7 Internet architecture design, 24x7 data center services, and other fault-tolerant networking consulting to help your organization integrate a 24x7 environment for mission-critical applications. Progent possesses the knowledge and experience to design affordable, high-availability networks by deploying the expanding suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-location network with a completely redundant Internet connection and efficient system load balancing.

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    Nexus Switch Latency Professionals

    Cisco Nexus series switches are engineered to provide the performance, expandability, uptime, cloud readiness, capacity, security and ease of management needed to act as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide remote and onsite consulting services to assist your business to plan an efficient switch topology, set up test systems to confirm your switching solution, install and configure Nexus switches, define and enforce appropriate policies, perform security vulnerability evaluations, configure proactive monitoring and alert systems, consolidate network resources by means of virtualization, troubleshoot switching and routing issues, optimize performance, perform capacity planning, and set up the powerful high-availability (HA) features available for Cisco's Nexus switches. Progent can also help your business to upgrade efficiently from outdated Nexus models or Catalyst switches to up-to-date Nexus switches.

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    Microsoft 365 and iPhones Support and Setup

    Microsoft 365 Exchange Online lets you utilize cloud-based servers, mailboxes and other email infrastructure to reduce hardware expense and management hassle. You can deploy Microsoft 365 Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote technical support to help your organizations to assess the potential advantages of Microsoft 365 Exchange Online, design a solution that fits your business needs and IT budget, implement a non-disruptive move from your current Exchange organization to one that incorporates Exchange Online, train your IT team and end users, and deliver as-needed consulting and technical support.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast creation of a new generation of high-end programs that can provide your business a significant competitive edge. SQL Server provides built-in support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.

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    Progent's UNIX family support services offer small companies and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise provides you with a convenient one-stop source to help you build and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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