For small businesses in El Paso Texas, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems rapidly. This reduces direct costs because solutions require a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to many remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and field-proven processes which ensure the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize company computer systems. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to access your system remotely without compromising corporate security.
Progent's advanced technical support reporting system stores extensive documentation of all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of support provided to each customer by every Progent consultant. This database of anomalies and responses is organized as a conveniently accessible support database that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's online consulting experts are able to determine optimal resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in El Paso Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online technical service experts have advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's engineers to address almost any emergency likely to occur in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to clients in El Paso include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy management, and migration from older systems to the latest Windows or Linux-based environments. Progent's team-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve the most complex problems occurring in network design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer exceptional value because their broad experience enables them to resolve the most complex problems quickly. In typical cases, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs available to help small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can get timely assistance for serious network problems that are lowering business productivity but are not within the experience of your regular computer service providers. Progent's Cisco-qualified CCIE engineers can communicate with your network using state-of-the-art on-line troubleshooting tools to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support such as Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recover quickly following a damaging breach. Security support services available from Progent cover comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract projects that small businesses often need. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on time. Progent's special online consulting services include:
How Your El Paso Texas Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who lack the budget to support an internal Help Desk but who require fast response from an effective Help Desk with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in building an efficient new Help Desk or enhancing your established one, identifying or enhancing Help Desk Call Center software to handle the unique demands of your business, or adding temporary online staff to work with your internal Help Desk Call Center group to handle unusually busy situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology experts offers your workers in El Paso Texas rapid assistance from an effective support group with years of experience providing phone support and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a key driver of company efficiency, and Progent's target is to resolve rather than simply document IT problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. For more information about Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the imaginative facets of Apple Mac environments by delivering phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in El Paso Texas remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer support is proactive rather than reactive. By spotting possible problems before they grow into downtime, remote monitoring can ward off disruptive and expensive information system crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that support multiple platforms.
To contact Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area