For small businesses located in El Paso Texas, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. This lowers direct costs because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online support organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where speedy. minor repairs somehow end up as big bills. Progent's penchant for disposing of problems quickly results in your company saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies that ensure the highest level of efficiency for remote consulting and troubleshooting for small company information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your system remotely without violating system security.
Progent's powerful customer support reporting application includes thorough records of the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help provided to each Progent client by every consultant. This archive of anomalies and responses is stored as a readily exploitable proprietary database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in El Paso Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's remote technical service professionals have certified skills in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's consultants to address practically any emergency likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to clients in El Paso include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and migration from older systems to current Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to handle the most stubborn issues associated with network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their depth of experience allows them to find solutions for the most difficult problems quickly. In common cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide quick phone access to a CCIE so you can get urgent help for serious network issues that are crippling business productivity but are beyond the scope of your regular IT maintenance resources. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting technology to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-premier online support experts can provide network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISM and CISSP network security engineers offer a variety of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover quickly following a damaging breach. Security solutions available from Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of world-class online consulting experts for contract projects that small companies often need. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on schedule. Progent's special online consulting services include:
How Your El Paso Texas Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are designed for small organizations who lack the resources to create an in-house Call Center but who require quick response from an effective Help Desk with professional telephone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk software to handle the particular requirements of your business, or adding occasional online staff to supplement your in-house Help Desk resources during unusually busy events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology professionals gives your computer users in El Paso Texas instant assistance from a large network service resource with years of experience providing telephone-based support and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's policy is to solve rather than just report network problems.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and MS Office Excel. To learn additional information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the imaginative components of Mac systems by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals offer help in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio or video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in El Paso Texas remote computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your computer maintenance is proactive and automated. By spotting emerging issues before they evolve into network outages, automated monitoring can head off disruptive and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a combination of platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area