For small businesses in El Paso Texas, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support services represent exceptional value due to the fact that they have the practical background and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. Unlike many online support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid scenarios where fast solutions somehow end up as large tabs. Progent's penchant for handling technical issues quickly results in your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has developed an array of customized technologies and field-tested methodologies that ensure the highest level of effectiveness for remote technical support and repair for small company computer networks. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to link to your company's network remotely without violating network security.
Progent's highly evolved technical support database application stores thorough records of all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of assistance rendered to each client by any consultant. This archive of problems and repairs is stored as an easily exploitable support database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists can find the most efficient solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in El Paso Texas or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote network support engineers possess certified skills in an extensive set of products and technologies. This broad range of technical skills allows Progent's consultants to address almost any crisis that may take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To help clients with mixed-platform networks, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to small businesses in El Paso include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of information technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and migration from older applications to current MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs can handle even the most stubborn issues occurring in network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing workarounds or locating program patches. CCIEs are an exceptional value since their deep experience allows them to solve the most intractable problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so you can get immediate support for complex network issues that are crippling business productivity but are beyond the experience of your regular computer service personnel. Progent's Cisco CCIE consultants can connect to your environment using advanced on-line support tools in order to provide quick, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can provide network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP security consultants can provide a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to clean up rapidly after a damaging penetration. Security solutions offered by Progent cover in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; designing secure techniques for off-site and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for contract projects that small businesses often need. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your El Paso Texas Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are well suited for small businesses who don't have the budget to create an internal Help Desk but who want fast access to an effective Help Desk with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Call Center software products to handle the particular demands of your company, or providing occasional online staff to supplement your existing Call Center group during high-demand events such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of experienced information technology consultants provides your workers in El Paso Texas rapid communication with an effective support group with extensive background providing telephone-based support and online repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a significant driver of company success, and Progent's goal is to solve and not simply report network problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team provides online professional consulting expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, MS Word, and Office Excel. To learn additional information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can support the creative components of Apple Mac computing by providing remote consulting support and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in El Paso Texas online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating possible trouble spots before they cause full-scale emergencies, remote monitoring can ward off inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a mix of OS platforms.
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area