Immediate Phone Consulting for El Paso Texas UNIX or Linux NetworksFor small businesses in El Paso Texas, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online support engineers represent exceptional value due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls require a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many remote support firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where quick repairs manage to turn into large invoices. Progent's penchant for solving technical issues quickly results in your company conserving money.

Progent's Online Support Tools
Through years of experience, Progent has developed a collection of optimized tools and field-tested processes that ensure the maximum degree of efficiency for remote help and troubleshooting for small and midsize company IT systems. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's remote service group to interface to your environment remotely without compromising network security.

Progent's highly evolved service database system includes detailed records for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help rendered to each Progent client by every Progent engineer. This history of problems and fixes is structured as a quickly exploitable support database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote consulting experts can arrive at the most efficient solutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in El Paso Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's phone-based network support experts have credentials in a comprehensive array of disciplines. This wide range of technical skills allows Progent's consultants to address almost any problem that may occur in a small business information system. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-operating system environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services provided by Progent to customers in El Paso include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology including system architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux platforms for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for El Paso TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most complex challenges surrounding network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value because their depth of expertise permits them to solve the most complex problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs available to support small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive timely assistance for severe network problems that are impacting business productivity but are beyond the scope of your regular network maintenance resources. Progent's Cisco CCIE consultants can interface to your network by means of advanced on-line support technology in order to provide quick, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus VPN technology.

  • Certified Microsoft Windows Support
    Windows Experts for El Paso TexasProgent's Microsoft-certified online service engineers can provide computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help you with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration consulting services, SharePoint 2019 design and integration, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad array of online PC desktop support including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Specialists
    CISSP Certified System Security Professionals for El Paso TexasProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to recuperate rapidly after a damaging breach. Security services offered by Progent cover in depth network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies often request. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk programs for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who require fast communication with an efficient Call Center with proficient phone support plus the available expertise to escalate the most challenging tasks to high-level consultants.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk application software to meet the special demands of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources during unusually busy events like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of experienced information technology professionals offers your clients in El Paso Texas immediate access to a large support group with substantial experience offering telephone-based support and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business productivity, and Progent's intent is to resolve instead of just annotate technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply online advanced engineering support and training in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Office Project, Office Word, and Microsoft Excel. To read more information concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac consultants can nurture the creative components of Apple Mac computing by providing phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio or video or setting up an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide businesses in El Paso Texas remote computer system monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent for your business so that your computer maintenance is proactive and automated. By exposing possible issues before they evolve into downtime, automated monitoring can avoid disruptive and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate multiple operating systems.

How Your El Paso Texas Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.

El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.

Onsite IT Consulting
Progent locations in El Paso Metro Area

City Address Phone Link
El Paso Eastside Business Suites, 2300 George Dieter Dr
El Paso, TX 79936
United States
(915) 603-4700 El Paso Network Support Services

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    Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also supports cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite services to assist you to plan, install, optimize and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup technology.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or on-premises services to help you to plan, install, optimize and troubleshoot a modern backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup software.

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