For small businesses located in El Paso Texas, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. This lowers direct costs because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online support organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where speedy. minor repairs somehow end up as big bills. Progent's penchant for disposing of problems quickly results in your company saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies that ensure the highest level of efficiency for remote consulting and troubleshooting for small company information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your system remotely without violating system security.
Progent's powerful customer support reporting application includes thorough records of the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help provided to each Progent client by every consultant. This archive of anomalies and responses is stored as a readily exploitable proprietary database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in El Paso Texas or to learn additional information about Progent's online support options, contact Progent at
Phone-based Support Services Offered Progent
Progent's remote technical service professionals have certified skills in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's consultants to address practically any emergency likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to clients in El Paso include:
Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk software to handle the particular requirements of your business, or adding occasional online staff to supplement your in-house Help Desk resources during unusually busy events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology professionals gives your computer users in El Paso Texas instant assistance from a large network service resource with years of experience providing telephone-based support and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's policy is to solve rather than just report network problems.
Progent's Apple Mac consultants can nurture the imaginative components of Mac systems by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals offer help in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio or video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in El Paso Texas remote computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your computer maintenance is proactive and automated. By spotting emerging issues before they evolve into network outages, automated monitoring can head off disruptive and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a combination of platforms.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
City | Address | Phone | Link |
El Paso | Eastside Business Suites, 2300 George Dieter Dr El Paso, TX 79936 United States |
(915) 603-4700 | El Paso Network Support Services |