Urgent Remote Consulting for El Paso Texas UNIX, Linux, or Sun Solaris NetworksFor small companies located in El Paso Texas, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security design and business continuity planning.

Progent's remote support engineers represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick solutions somehow end up as big tabs. Progent's penchant for solving problems efficiently translates into your business saving money.

Progent's Remote Technical Support Tools
Over time, Progent has developed an array of optimized tools and field-tested methodologies that allow the highest degree of effectiveness for online help and repair for small and midsize company information systems. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment remotely without violating corporate security.

Progent's proprietary customer support reporting application keeps thorough histories of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of services delivered to every Progent customer by any Progent consultant. This database of anomalies and responses is structured as a conveniently accessible support database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft permit access to other vast support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine optimal resolutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in El Paso Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Phone-based Support Services Offered Progent
Progent's phone-based consulting professionals offer advanced credentials in an extensive array of technologies. This broad scope of IT skills permits Progent's consultants to resolve practically any emergency that may take place in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to businesses with mixed-platform networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Phone-based support available from Progent to companies in El Paso include:

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Call Center Support
    Progent's Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are ideal for small businesses who don't have the budget to support an internal Help Desk but who require fast response from a reliable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center software products to address the unique needs of your corporation, or providing occasional phone support staff to work with your internal Help Desk group to handle high-demand events such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in El Paso Texas fast contact with a dependable network service group with years of background delivering telephone-based support and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's goal is to fix rather than merely report IT issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Word, and MS Excel. For more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the artistic elements of Mac environments by providing remote help support and education in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or putting together an audio/video post production lab.

    Online Network Monitoring Services
    Progent offers businesses in El Paso Texas remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so that your computer support is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on a mix of operating systems.

How Your El Paso Texas Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.

El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.

Onsite IT Consulting
Progent locations in El Paso Metro Area

City Address Phone Link
El Paso Eastside Business Suites, 2300 George Dieter Dr
El Paso, TX 79936
United States
(915) 603-4700 El Paso Network Support Services




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    Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with colleagues who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and send messages, search the GAL, copy addresses, sync up calendars, and alert fellow workers to conferences via your Exchange account. Progent will make sure that your Exchange Server is appropriately set up and that WebDAV and Outlook Web connectivity are enabled. Progent also can provide customized onsite Entourage education.

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    Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery plan to prepare for an IT network disaster. Progent can help you develop a complete disaster recovery plan that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, zero-downtime system solution that addresses reliability issues involving a broad range of network technologies and procedures.

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    CCIE Expert Certified Redundant Internet Technical Support Services

    Progentís Disaster Recovery/Business Continuity consultants offer in-depth experience assisting small businesses to minimize network downtime by offering cost-effective remote consulting services for disaster recovery/business continuity planning, fault-tolerant network architecture, data backup and restore systems, and non-disruptive maintenance. Progentís business continuity experts can assist you to develop and validate a sensible business continuity plan that matches your business needs and IT budget. Progentís disaster recovery engineers can help you to architect, implement, and support fault-tolerant technologies including redundant Internet connectivity, virtualization, clustering, load balancing, transparent off-site backup, and multi-location data centers.

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  • Remote Technical Support SCDPM 2012 and Windows Server 2012 Microsoft Remote Support System Center 2012 Data Protection Manager
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  • Network Consulting Data Protection Manager 2016 and Hyper-V
    Microsoft Expert IT Services SCDPM 2016 Compliance

    System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for key workloads such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, manage, and repair an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can help you to migrate from a previous release of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management support to make sure you finish your SCDPM 2016 deployment on time and within your budget.

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  • Windows Server 2016 Hyper-V Support
    Windows Server 2016 and System Center Support Services

    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    Windows Desktop Simulation on Apple Mac Network Consultants

    For companies with a mix of Mac and Windows computers, there exist two popular alternatives for running Microsoft Windows-dependent software on an Apple Mac: an external connection to a physical Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a remote Microsoft Windows-based PC to use Windows applications and share system resources. Virtual PC for Mac emulates Microsoft Windows on a Mac system so that you can run Windows programs locally. Progent's Mac technology consultants can assist your organization to manage these products for using Windows software on your Apple Macs and can also assist your organization to evaluate and configure other products for Microsoft Windows PC simulation.

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  • DoubleTake Carbonite Backup and Restore Technical Support Services
    Top Ranked Technical Consultant Double-Take Replication Manager

    DoubleTake/Carbonite Software publishes a selection of products designed to deliver small companies a variety of affordable solutions for backing up and restoring business-critical workloads including Exchange, SQL, RIM Blackberry, and SharePoint. Progentís disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company IT networks to create an advanced state of availability and business continuity readiness at a budget-friendly cost.

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  • IT Consultants Teleworker Collaboration
    At Home Employees Collaboration Remote Support Services

    Progent can help small and mid-size companies to implement collaborative technology to enable their at-home workers to engage in positive interaction with fellow workers and other stakeholders.

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  • Virtual Server Private Cloud Hosting Specialists
    After Hours Private Cloud Services Consulting Services

    Progentís private cloud hosting service enables small and midsize organizations to run key applications like SQL and Exchange Server from a hardened Tier III data center on fully redundant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. You can take advantage of Progentís private cloud hosting service to avoid large investments in the acquisition, upkeep, and management of network equipment and data center facilities while achieving world-class levels of system availability and security.

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  • Microsoft Exchange 2007 Consultant
    Exchange 2007 Edge Server Computer Engineer

    Progent's expert consultants can help you define and implement an efficient in-place Exchange Server 2007 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.

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  • Microsoft System Center Operations Manager On-site Support
    IT Consultant Microsoft Operations Manager

    Remote continuous monitoring, automated alerts, and actionable reports are vital to preserving the health of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of any size can afford a level of network stability that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions delivered as economical services designed to help you to identify and fix a most IT network problems before they get big enough to hurt productivity.

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  • Windows Server 2016 Small Office IT Consulting El Paso Texas On-site Technical Support Windows Server 2016
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  • Remote Consulting Microsoft SQL Server 2008
    SQL 2008 Analysis Services Consultants

    Progent's Microsoft-Certified SQL engineers offer a range of support services to help small businesses to plan, install, manage, and troubleshoot SQL 2008 solutions in order to get the optimum competitive advantage from this state-of-the-art RDBM technology. Also, Progent can provide expertise for system architecture, enterprise-wide protection, and custom software programming to increase the strategic benefit of your information investment.

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  • Consulting Server Management
    Virtual Server Consulting Services

    By using virtual server technology, companies can run many virtual machines on one physical server. Virtualization technology allows IT organizations to enjoy all the benefits of server segmentation, but without the expense associated with purchasing additional server equipment. Virtualization is also the enabling technology for private clouds, which offer major advantages including lowering the costs of capital equipment, facilities, and management while improving data security, system reliability, and recoverability. Other key server management technologies include network monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can assist you with all aspects of server consolidation and management to enable your company to contain costs and conserve time.


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