For small and midsize companies located in El Paso or anywhere in Texas, Progent offers help for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online support engineers represent excellent value due to the fact that they have the practical background and the sophisticated tools to solve most network problems rapidly. This reduces direct expenses because solutions take up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits even more with indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike many online service companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate situations where quick repairs somehow end up as large bills. Progent's penchant for dealing with technical issues quickly translates into your company saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that ensure the highest degree of efficiency for remote help and repair for small and midsize business computer systems. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's online support team to interface to your computer system remotely without compromising network security.
Progent's sophisticated customer support database application stores detailed records for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every Progent client by any consultant. This database of anomalies and fixes is structured as a quickly exploitable support knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in El Paso or anywhere in Texas or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based network support engineers offer advanced credentials in an extensive array of disciplines. This wide range of technical skills enables Progent's engineers to resolve virtually any problem that may crop up in a small or midsize company information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support customers with mixed-OS environments, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to clients in El Paso and throughout the state of Texas include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of computer technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- SUSE Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and certifies a person's technical skills at the master level. CCIEs know how to resolve the most difficult challenges occurring in network design, installation, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs are an exceptional value because their deep experience enables them to solve the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get immediate support for severe network infrastructure issues that are impacting worker productivity but are outside the scope of your regular IT service group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment via state-of-the-art on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-expert online support engineers can provide network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online PC desktop services such as Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection services that can bolster the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recover quickly after a serious breach. Security consulting services available from Progent include: thorough security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often request. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your El Paso Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are designed for smaller businesses who don't have the money or time to assemble and manage an in-house Help Desk but who need quick response from a reliable Help Desk with proficient phone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk software products to address the particular needs of your business, or adding temporary online staff to supplement your existing Help Desk group to deal with high-demand events like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in El Paso or anywhere in the state of Texas quick communication with a reliable technical support group with substantial experience delivering phone support and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to resolve instead of simply document IT problems.
Business Applications Support: Training, Development, and Integration
Progent's Applications Experts staff offers phone-based professional consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Project, Office Word, and MS Office Excel. To read more information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can promote the creative aspect of Mac environments by providing remote consulting services and training in imaging, sound, and video. Progent's consultants can provide help in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio/video or establishing an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in El Paso, or anywhere in the state of Texas, online network monitoring support centered around MS Operations Manager network monitoring, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they grow into downtime, proactive monitoring can avoid stressful and costly network crises. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments based on a variety of platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.