For small businesses in El Paso Texas, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's remote support engineers offer excellent leverage because they are equipped with the real-world experience and the advanced technology to solve the majority of information system issues quickly. This reduces direct costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay only for the services that you receive. In contrast to typical online service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from situations where fast repairs manage to turn into major tabs. Progent's skill at dealing with problems efficiently translates into your company saving cash.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that allow the highest degree of efficiency for online engineering help and troubleshooting for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.
Progent's sophisticated technical support database system includes extensive histories for all support that Progent's clients have received. Progent's staff engineers have the benefit of the details of all help delivered to each Progent client by any Progent consultant. This archive of problems and resolutions is stored as a readily searchable support database that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and allow priority access to manufacturers' internal support staff so Progent's online consulting specialists can arrive at the most efficient resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in El Paso Texas or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's online consulting engineers possess credentials in an extensive set of products and technologies. This broad range of capability permits Progent's consultants to tackle almost any emergency likely to occur in a small company information system. Credentials held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to clients with multi-OS networks, Progent also offers the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical services Offered by Progent to clients in El Paso include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology including system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance for analyzing problems within UNIX/Linux networks based on leading variants of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and indicates a person's technical skills at the expert level. CCIEs can handle even the most complex challenges encountered in network design, deployment, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep expertise permits them to find solutions for the most intractable problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to support small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so you can receive immediate help for severe network infrastructure issues that are hurting worker productivity but are beyond the experience of your ordinary IT support group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your environment via the latest on-line support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop support such as Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM and CISSP network security consultants offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recuperate quickly following a damaging breach. Security support services offered by Progent include: in depth security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies frequently need. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your El Paso Texas Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who don't have the budget to support an internal Call Center but who need quick access to an efficient Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk Call Center or revamping your established one, identifying or customizing Call Center application software to meet the special needs of your company, or providing temporary phone support personnel to supplement your in-house Call Center resources to deal with demanding situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your clients in El Paso Texas rapid assistance from a large support group with extensive background offering telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key driver of business success, and Progent's target is to fix instead of merely track technical problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based advanced engineering support and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, MS Word, and Excel. To read more information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative components of Macintosh environments by offering phone-based consulting support and training in graphics, audio, and video. Progent's consultants offer help in a large selection of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in El Paso Texas remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your IT support is proactive and automated. By uncovering looming issues before they cause network outages, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that support a mix of OS platforms.
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area