Immediate Remote Help for El Paso Texas UNIX, Linux, or Sun Solaris SystemsFor small businesses located in El Paso Texas, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery planning.

Progent's remote technical support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues rapidly. Efficient support lowers immediate costs since solutions require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent situations where fast solutions manage to turn into large tabs. Progent's skill at handling problems efficiently translates into your company conserving money.

Progent's Online Support Tools
Over time, Progent has developed a set of customized technologies and field-tested methodologies that ensure the highest level of efficiency for remote technical support and repair for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to communicate with your network without compromising corporate security.

Progent's powerful customer support reporting system stores comprehensive histories for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help provided to every Progent customer by every engineer. This archive of issues and resolutions is organized as a conveniently searchable proprietary database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other extensive support databases and permit quick response from vendors' internal support staff with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.

Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in El Paso Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's online technical service experts offer certified skills in an extensive array of products and technologies. This wide range of IT skills enables Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize company information system. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support companies with multi-OS environments, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online technical support services provided by Progent to companies in El Paso include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Consultants for El Paso TexasThe Cisco CCIE certification is the top accreditation for network professionals, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable issues encountered in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs provide exceptional value because their deep expertise allows them to solve the most intractable problems quickly. In many instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few service organizations make CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a CCIE so your company can get urgent assistance for severe network issues that are lowering worker efficiency but are beyond the experience of your regular network service personnel. Progent's Cisco CCIE engineers can interface to your environment via sophisticated remote support technology in order to perform efficient, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Certified Windows Support
    MS Windows Expertise for El Paso TexasProgent's Microsoft-certified online support engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist your company with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and configuration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a wide array of online PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Premier System Security Specialists
    CISSP Certified System Security Specialists for El Paso TexasProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist you to clean up rapidly following a serious breach. Security solutions offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special projects that small companies often need. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for small businesses who don't have the money or time to create an internal Call Center but who need fast communication with an efficient Help Desk with proficient telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software to address the particular demands of your company, or adding temporary phone support staff to supplement your existing Help Desk Call Center resources during demanding scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology experts gives your computer users in El Paso Texas instant assistance from an effective network service group with extensive experience delivering telephone-based help and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a significant enabler of business performance, and Progent's target is to fix instead of merely document IT issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Office Excel. To read more information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac consultants can support the creative facets of Apple Mac computing by offering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video production studio.

    Online Network Monitoring Support
    Progent can provide companies in El Paso Texas remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and expensive service failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a variety of platforms.

How Your El Paso Texas Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.

Onsite IT Consulting
Progent locations in El Paso Metro Area

City Address Phone Link
El Paso Eastside Business Suites, 2300 George Dieter Dr
El Paso, TX 79936
915-603-4700 El Paso Network Support Services




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    Progent's consultants can help your company to evaluate the benefits of Lync Server 2010 for your environment and can help you to design and execute an installation of Lync Server 2010 that centralizes the control of IM and Presence and improves the output of your office employees, telecommuters, and mobile workforce. Progent can also assist you to perform a smooth migration to Microsoft Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how you can run Lync Server to enhance the collaborative capabilities of Microsoft Office programs, and provide online seminars and continuing technical support for Microsoft Lync Server 2010 and other Microsoft products.

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    Progent's Meraki Wi-Fi access point experts provide remote and on-premises support to help businesses of all sizes to plan, install, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive ecosystem that delivers the same connectivity, performance, security, manageability and uptime for wired and Wi-Fi clients regardless of their location or computing device.

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    Microsoft Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional PSTN calling. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office desktop or Office 365 and streamlines management via integration with Active Directory. Lync can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX systems, or conventional teleconferencing solutions. Progent's certified unified communications experts offer remote and on-premises support to assist you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to plan and execute a smooth Skype for Business upgrade.

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    Progent can assist you in any phase of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Hyper-V; configuring hardware load balancing; setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook clients.

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    Microsoft CRM helps mid-market companies nurture profitable client interactions. Built-in Sales and Customer Service components enable in-house staff to share data to help promote sales success and offer consistent, efficient customer service. Progent can set up the most sensible network environment, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to combine Microsoft CRM with your sales or customer support databases.

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    Progentís Microsoft certified consultants provide a range of support services for Dynamics GP. Dynamics GP is a Microsoft financial platform and corporate management tool based, like all Microsoft accounting solutions, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Dynamics GP line, provides an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP is easy to install and integrate, and with its modular design you can purchase only the functions you currently require, with the ability to add users and increase capabilities in the future. Progentís Dynamics GP Software consulting experts can help you deploy, configure and administer Microsoft Dynamics GP/Great Plains 2010 as well as earlier versions of Microsoft Dynamics GP.

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    Progent can assist your business in all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up HLB for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent can provide the services of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management solution following best practices promoted by CRISC and crafted to align with your organization's risk tolerance, business goals, and budgetary guidelines.

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    Progent's team of application experts can provide advanced consulting, custom development, integration assistance, and webinar training for leading business applications covering key areas including ERP and MRP, general accounting, management reporting, web application design, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting services remotely, Progent can assist small businesses throughout the United States to avoid the lost productivity and fees associated with travel and on-site activity without compromising the high quality of technical support.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progent can help your business in all phases of your migration to Exchange 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progentís Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting package and business management tool built, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting software in the Dynamics GP/Great Plains family, offers an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP/Great Plains is simple to deploy and configure, and with its segmented design you can license only the functions you currently require, with the option to add clients and increase functionality in the future. Progentís Dynamics GP/Great Plains Software support engineers can show you how to install, customize and administer Dynamics GP 2010 as well as older editions of Microsoft Dynamics GP/Great Plains.

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    Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to deploy, administer, and debug Cisco wireless products such as Cisco's Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.

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    Progent's Experts Group provides support in important fields including Apple OS networking and programs; Expertise for Linux-powered, UNIX, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and specialized application help; CIO, management information analyst, and project management services; Custom applications development and deployment; Web site, eCommerce, EDI, and customer information portal design and integration; DBM management and efficiency help; Management information consulting; and Telecommunications systems consulting.

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    Progent's Mac networking consultants can help you with a wide array of system foundation areas such as system architecture, off-site and mobile connectivity, internetwork compatibility, security, and new technologies such as Voice over IP and high-speed wireless connectivity. For business networks based exclusively on Apple Mac OS X or for systems that use a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and size to handle the complexity of designing, integrating, and supporting a system infrastructure that is reliable, secure, efficient and supportive of your business goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN solution. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.


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