For small and midsize businesses located in El Paso Texas, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's remote technical support services offer excellent value because they have the practical experience and the sophisticated tools to solve the majority of information system issues quickly. This reduces immediate expenses because service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing policy for remote support is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs somehow turn into large invoices. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Online Support Technologies
Over the years, Progent has developed an array of customized tools and proven processes which ensure the highest degree of effectiveness for online technical support and repair for small company information systems. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's online support team to access your company's environment without breaching network security.
Progent's proprietary technical support reporting system includes comprehensive histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the specifics of services rendered to every Progent client by any Progent engineer. This database of trouble tickets and solutions is organized as a quickly accessible internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can find optimal resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in El Paso Texas or to find out more about Progent's phone support programs, contact Progent at
Remote Support Services Offered Progent
Progent's remote technical support engineers offer advanced credentials in a comprehensive array of technologies. This broad scope of technical skills enables Progent's consultants to handle practically any crisis that may take place in a small or midsize company network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support companies with mixed-platform networks, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support Offered by Progent to clients in El Paso include:
Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Progent also offers a wide array of online PC desktop services including Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
Progent's Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your existing organization, identifying or customizing Call Center software to handle the particular demands of your business, or adding occasional online personnel to supplement your internal Help Desk resources during demanding events such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology professionals provides your computer users in El Paso Texas immediate communication with an efficient network service resource with years of background offering telephone-based consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's aim is to solve and not merely annotate technical issues.
Progent's Mac consultants can support the artistic components of Mac computing by providing remote consulting services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in El Paso Texas remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your network maintenance is proactive and automated. By anticipating emerging problems before they cause downtime, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a combination of platforms.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
City | Address | Phone | Link |
El Paso | Eastside Business Suites, 2300 George Dieter Dr El Paso, TX 79936 United States |
(915) 603-4700 | El Paso Network Support Services |