For small companies located in El Paso or anywhere in Texas, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces direct costs because service calls require a smaller number of billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. Unlike typical remote service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple model for billing eliminate scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at disposing of technical issues efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized technologies and proven processes that ensure the maximum degree of efficiency for online consulting and troubleshooting for small and midsize company IT networks. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment remotely without violating corporate security.
Progent's proprietary service database application includes comprehensive documentation of all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support rendered to each client by any engineer. This archive of problems and solutions is stored as a quickly retrievable proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to other vast technical support databases and permit priority response from manufacturers' internal product engineers so Progent's online consulting experts can arrive at optimal resolutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in El Paso or anywhere in Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online network support engineers possess credentials in an extensive array of products and technologies. This breadth of technical skills enables Progent's consultants to manage almost any problem likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.
To help clients with multi-operating system environments, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to customers in El Paso and throughout the state of Texas include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide array of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from older applications to current Microsoft Windows or Linux environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent online help for troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking engineers, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to deal with the most intractable problems encountered in network infrastructure design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value because their deep experience enables them to resolve even the most intractable problems quickly. In many cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to support small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get urgent assistance for severe network problems that are lowering worker efficiency but are beyond the scope of your regular IT service providers. Progent's Cisco CCIE engineers can connect to your computer system via the latest remote support tools in order to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-qualified remote support professionals can provide network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online desktop services such as Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's qualified CISM and CISSP security consultants can provide a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to recuperate quickly after a serious penetration. Security services available from Progent cover in depth security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help organizations of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently need. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your El Paso Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are a convenient solution for small companies who lack the resources to assemble and manage an in-house Help Desk but who want quick communication with a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for larger companies and serves as a transparent addition to your established Call Center resources. Progent's Virtual Help Desk can act as an escalation alternative to resolve the most difficult network problems, or be ready in hectic situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your current one, evaluating or enhancing Help Desk software to handle the particular demands of your company, or providing temporary phone support staff to supplement your in-house Help Desk group during unusually busy scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of veteran network professionals gives your customers in El Paso or anywhere in the state of Texas rapid assistance from an efficient network service group with years of background offering phone consulting and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to company success, and Progent's aim is to solve instead of simply document IT issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering expertise and training in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. For more information about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the artistic facets of Mac environments by providing phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio/video or building an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in El Paso, or anywhere in the state of Texas, online network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they expand into network outages, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a combination of OS platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.