For small companies located in El Paso or anywhere in the state of Texas, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity planning.
Progent's online support services offer excellent leverage because they are equipped with the practical background and the advanced technology to solve the majority of information system issues quickly. Efficient support reduces immediate costs because service calls take up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for disposing of technical issues quickly translates into your company spending less money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies that permit the maximum degree of effectiveness for online consulting and repair for small and midsize business IT networks. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's online support team to interface to your environment remotely without violating network security.
Progent's advanced customer support reporting system stores detailed documentation for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help provided to each client by any Progent consultant. This database of issues and responses is organized as a quickly searchable internal database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's online service experts can come up with optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in El Paso or anywhere in Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based technical support professionals have credentials in an extensive array of technologies. This breadth of IT skills enables Progent's consultants to manage virtually any emergency that may crop up in a small business network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to companies with mixed-platform networks, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services Offered by Progent to small businesses in El Paso and throughout the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for networking consultants, and indicates a person's network technology knowledge at the master level. CCIEs can resolve the most stubborn challenges occurring in network planning, deployment, maintenance, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying program patches. Cisco CCIEs are an excellent value since their deep experience allows them to resolve even the most difficult problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make CCIEs accessible to assist small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so your company can get timely assistance for severe network issues that are crippling business productivity but are beyond the scope of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your computer system via sophisticated on-line support technology in order to perform quick, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus VPN solutions.
Certified Windows Expertise
Progent's Microsoft-qualified online service professionals can provide computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Qualified System Security Engineers
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recover quickly after a serious breach. Security services available from Progent include: comprehensive network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class online consulting experts for special projects that small companies often need. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your El Paso Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller organizations who lack the budget to create an in-house Help Desk Call Center but who need fast communication with a reliable Call Center with professional phone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for larger businesses and serves as a transparent reinforcement of your established Help Desk team. Progent's Virtual Call Center can act as an escalation alternative to resolve the most difficult technical challenges, or be ready in those instances when your regular resources are swamped.
Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Call Center software to handle the particular demands of your company, or adding temporary phone support staff to work with your in-house Help Desk Call Center team during high-demand situations such as software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of seasoned network professionals gives your customers in El Paso or anywhere in the state of Texas immediate contact with an efficient network service resource with substantial background providing phone support and remote diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's policy is to resolve and not just report network issues.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Project, Word, and MS Office Excel. To learn more information concerning Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the imaginative elements of Macintosh environments by providing remote help support and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in El Paso, or anywhere in the state of Texas, online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they grow into crashes, automated monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a variety of platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.