Immediate Online Support for El Paso Texas Information Networks
For organizations in El Paso Texas, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions accumulate minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by reducing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where quick solutions somehow turn into big tabs. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and proven processes which promote the highest level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your system without breaching system security.
Progent's advanced service reporting system stores detailed histories describing the support that Progent's clients have received. Progent's team service personnel have access to the records of support provided to every Progent client by every engineer. This database of problems and responses is organized as an easily exploitable support database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up additional vast support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.
Online technical services offered by Progent to customers in El Paso Texas include:
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to assist your company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs can deal with even the most complex issues associated with network infrastructure design, deployment, administration, compliance, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating software patches. CCIEs represent an excellent value since their broad experience allows them to solve problems quickly. In many cases, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via advanced on-line troubleshooting tools in order to provide fast, safe, and economical analysis and remediation.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs consulting services, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can improve the safety of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your business to recover quickly after a damaging breach. Security solutions available from Progent cover in depth information security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; installing firewalls; designing safe techniques for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a broad array of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that include Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your El Paso Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network consultants provides your workers in El Paso Texas rapid contact with a dependable technical support resource with years of experience providing phone support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key contributor to business performance, and Progent's goal is to fix instead of simply track IT issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers remote professional engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in El Paso Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your IT support is proactive and automated. By anticipating potential issues before they cause crashes, system monitoring can avoid disruptive and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by multiple operating systems.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in El Paso Texas, Progent's online computer support engineers are ready to provide expert and cost-effective system support the instant your company has to have it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the expense and lost time associated with on-site service visits.
Even if your El Paso company deals with a local freelance consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to resolve sudden system emergencies or particularly complicated integration projects.
Details of Progent's Remote Network Support for El Paso Texas
Progent's online help, remote troubleshooting, system security consulting, and network administration services offer businesses in El Paso Texas unparalleled leverage for your IT budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's professionals can deliver your company world class network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in El Paso Texas and is also ideal for customers in more remote areas that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers online support on a per-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for phone service and requires no periodic retainer for services delivered during regular business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
MS Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management Support and Application Programming
MySQL Database Administration and Software Development
Apple Mac Help
Amazon MWS Software Integration
By providing a convenient centralized source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that match the special requirements of your business.
- State of the Art Remote Access Tools
Protected online access allows Progent's service experts to see exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise require a costly onsite service call. Effective online access tools and expert engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for High Network Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose workers need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you pay just for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to every customer. The discipline of detailing and archiving service activity allows more effective support and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.