Fast Online Troubleshooting for El Paso Texas IT Networks
Urgent Online Consulting for El Paso NetworksFor companies located in El Paso Texas, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent value because they have the real-world background and are equipped with the advanced tools necessary to solve most information system problems quickly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast solutions somehow turn into large invoices. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies that allow the highest level of effectiveness for online technical support and repair for computer systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's online support team to link to your system without violating system security.

Progent's advanced technical support database system maintains comprehensive records of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services delivered to each customer by every Progent consultant. This history of trouble tickets and responses is structured as a quickly searchable proprietary database that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft open up other massive support databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote service experts can determine the most efficient solutions promptly.

Online technical support services offered by Progent to businesses in El Paso Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network experts offers your computer users in El Paso Texas rapid assistance from a dependable support group with substantial background offering phone consulting and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a key contributor to company success, and Progent's policy is to solve instead of simply annotate network issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts staff can supply remote advanced engineering support and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in El Paso Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By detecting potential issues before they expand into downtime, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a variety of operating systems.
How Your El Paso Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in El Paso Texas, Progent's online computer support engineers are ready to deliver professional and cost-effective system support whenever your organization has to have it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve computer problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your El Paso business deals with a local freelance support technician or employs an in-house IT staff that can deal with day-to-day network issues, Progent’s Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to address unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in El Paso Texas
Progent's online technical help services allow your El Paso organization to experience the advantages of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will acquire greater business value by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most offices in El Paso Texas, local network service resources, whether consisting of freelance consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, IT crises might occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online service professionals offer a convenient, fast, and economical way to augment your regular help and to convey valuable information to increase your ability to resolve future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses often depend on individual freelance consultants. While independent consultants have less overhead than big support companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your network expands, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your network is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Companies typically start with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such poorly designed environments need careful analysis, smart strategic planning, and extensive IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet vital business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller businesses require advice and technical education to negotiate an ever more complex array of product alternatives capable of promoting business growth and enhancing productivity. Businesses do not need a network engineer who is attempting to sell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    The Contact Center service delivery structure used by Progent's Technical Response Center gives small organizations an effective option to dependence on freelance consultants by offering extensive expertise accessible to multiple support teams, optional round-the-clock access to urgent assistance, escalation capability to appropriate engineers for solving even the most difficult problems, support consistency and reliability, prompt follow through overseen by veteran support administrators, a selection of easy-to-use ways for requesting support jobs, plus a high level of process visibility enabled by trouble ticket tracking and available via a web-based portal.

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