Fast Online Help for El Paso Computer Systems
For organizations in El Paso or anywhere in the state of Texas, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's online support experts provide excellent value because they possess the real-world background and have access to the sophisticated technology needed to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls use up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where quick repairs manage to end up as big invoices. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and field-tested methodologies that permit the maximum level of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your company's environment remotely without breaching system security.
Progent's advanced service reporting application keeps extensive histories for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of support delivered to each client by every Progent consultant. This database of anomalies and resolutions is stored as a conveniently retrievable support database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up additional vast technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service experts are able to determine the best solutions promptly.
Remote support services offered by Progent to customers in El Paso and anywhere in the state of Texas include:
Certified MS Windows Expertise
Progent's Microsoft-qualified remote service engineers offer computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to help your business to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can handle the most complex problems encountered in network infrastructure design, integration, management, compliance, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to resolve problems rapidly. In common instances, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of state-of-the-art on-line support tools to provide efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading selection of networking devices by providing services that include:
CISSP and ISSAP Qualified Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection services to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly after a damaging penetration. Security services available from Progent cover in depth information security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to address a broad spectrum of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help diagnosing problems within UNIX/Linux systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your El Paso Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the budget to support an in-house Help Desk but who want fast access to a reliable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your existing Helpdesk resources. Progent's Virtual Call Center can operate as a an escalation resource to resolve complex computer system challenges, or be available in hectic circumstances when your regular resources are overwhelmed.
Progent's Call Center staff of experienced network professionals gives your customers in El Paso or anywhere in the state of Texas immediate contact with a reliable network service group with substantial background offering telephone-based support and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a key enabler of company performance, and Progent's intent is to fix and not just record network issues.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply online professional engineering support and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in El Paso, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your network maintenance is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a variety of platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in El Paso or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver expert and economical system support whenever your business has to have it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your El Paso business has a regular freelance consultant or maintains an in-house organization that know how to handle the majority of network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected network crises or particularly challenging integration problems.
Features of Progent's Online Computer Services for El Paso
Progent's phone help, Internet-based repair, network security expertise, and network management services offer offices in El Paso or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in El Paso and is also ideal for customers in more remote regions of Texas that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for phone support and asks for no ongoing subscription fee for services provided during regular business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, MS Exchange Server expertise, system security planning, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2016 Application Design and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management and Application Programming
Apple Mac Help
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that address the special needs of your company.
- State of the Art Online Access Tools
Secure remote access allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly onsite visit. Cutting-edge remote access software and expert engineers combine to enable Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for High System Uptime
For organizations with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained businesses whose workers require instant access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, in the trenches of IT support, performing a wide range of IT projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of detailing and organizing service records results in more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.