Fast and Affordable Remote Help for El Paso Networks
For companies located in El Paso or anywhere in the state of Texas, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools required to solve most information system issues rapidly. Efficient support reduces immediate costs because service calls use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where fast solutions manage to turn into large tabs. Progent's skill at solving problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies that ensure the maximum degree of efficiency for online consulting and repair for information networks of all sizes. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to communicate with your network remotely without violating network security.
Progent's proven customer support reporting system keeps thorough histories of the support that Progent's customers have received. Progent's authorized consultants have access to the records of all help delivered to each Progent customer by every consultant. This database of anomalies and responses is organized as an easily retrievable support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up additional massive support databases and permit quick access to manufacturers' in-house product engineers so Progent's online consulting specialists can determine the most efficient solutions promptly.
Online support offered by Progent to customers in El Paso and throughout the state of Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop support services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and validates an individual's networking skills at the master level. CCIEs can resolve even the most difficult problems associated with network infrastructure planning, installation, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS network administration utilities and coming up with workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to fix problems rapidly. In many instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can interface to your environment using sophisticated on-line troubleshooting tools to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity products. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can improve the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to clean up rapidly after a serious breach. Security support services offered by Progent include: comprehensive data security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a broad range of information technologies such as system infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your El Paso Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk staff of experienced information technology experts offers your computer users in El Paso or anywhere in the state of Texas fast access to an efficient network service group with years of background providing phone help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a major driver of business performance, and Progent's target is to resolve instead of merely document IT issues.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff provides online professional consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, customization, and education for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in El Paso, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By uncovering looming problems before they expand into network outages, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a variety of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in El Paso or throughout the state of Texas, Progent's phone-based computer support engineers can deliver professional and affordable system support the instant your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your El Paso office relies on a local independent consultant or employs an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden network crises or especially challenging integration projects.
Details of Progent's Remote Computer Services for El Paso
Progent's online support, remote repair, network security expertise, and system management services offer offices in El Paso or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can provide your company world class network support while allowing you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in El Paso and is also ideal for networks in more remote regions of Texas that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for online help and asks for no periodic subscription fee for support services provided during regular working hours. This saves you from paying big bills for routine fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from on-staff professionals with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services include system integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support for critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Office Project Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Development
Apple Mac Support
Amazon MWS Programming and Debugging
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that meet the special requirements of your company.
- Sophisticated Online Access Tools
Protected online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive personal visit. Effective online access software and experienced engineers together allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Service for High System Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose workers need immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad variety of technical projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for using technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to every customer. The discipline of documenting and organizing support records results in more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.