Immediate Remote Troubleshooting for El Paso Texas Networks
Immediate Phone Technical Support for El Paso NetworksFor companies in El Paso Texas, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support reduces immediate costs because service calls use up fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and related losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting know-how is especially helpful in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where fast solutions manage to turn into major tabs. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes which allow the highest level of effectiveness for remote help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to interface to your company's network remotely without compromising system security.

Progent's sophisticated customer support database application keeps thorough documentation describing the service that Progent's customers have been provided. Progent's team engineers have access to the history of services rendered to every Progent customer by any engineer. This database of trouble tickets and resolutions is stored as a quickly accessible proprietary knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft open up other massive technical databases and permit priority access to vendors' in-house support staff so Progent's online consulting specialists can determine optimal solutions in the least time.

Online technical support services provided by Progent to customers in El Paso Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of experienced network consultants gives your customers in El Paso Texas instant contact with a dependable technical support group with substantial background delivering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company success, and Progent's policy is to resolve and not simply annotate IT problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth consulting support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in El Paso Texas remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, system monitoring can head off disruptive and expensive information system failures. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a variety of OS platforms.
How Your El Paso Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in El Paso Texas, Progent's online computer support specialists are ready to deliver professional and cost-effective system support whenever your organization requires it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair network problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your El Paso office deals with a local independent consultant or maintains an in-house IT staff that know how to handle typical network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to handle unexpected network emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Offices in El Paso Texas
Progent's remote IT consulting services allow your El Paso business to realize the advantages of timely, expert IT support without the cost of managing a full-time IT organization. Your information system will acquire greater business value by being increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in El Paso Texas, nearby network service providers, whether made up of outside consultants or a full-time IT staff, can solve the majority of network issues. However, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite service people. In these cases, Progent's on-call service professionals provide a convenient, quick, and economical way to supplement your local resources and to pass on valuable knowledge to improve your ability to deal with future problems locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller companies commonly rely on independent freelance service providers. Although freelance service people have smaller overhead than big service organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup help may force your business to go without help during an emergency. As your network grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often begin with an IT system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such poorly designed systems need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture that can provide the solid foundation to handle current business requirements and simplify future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need advice and technical training to navigate through an increasingly complex array of technology options capable of promoting business growth and improving productivity. These companies hardly need a network engineer who is trying to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, refined support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of network support, executing a wide range of IT tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to focus on providing high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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