Fast Online Technical Support for El Paso Texas Information Networks
Fast Remote Support for El Paso NetworksFor organizations in El Paso Texas, Progent offers online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced tools needed to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls require minimal billable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes which permit the maximum degree of efficiency for online help and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your computer system remotely without violating system security.

Progent's sophisticated service database system maintains thorough histories of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of assistance provided to each Progent customer by every consultant. This history of trouble tickets and repairs is organized as a readily exploitable proprietary knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's online consulting specialists can find optimal resolutions in the least time.

Remote technical support services offered by Progent to clients in El Paso Texas include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm your identity on a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology experts offers your customers in El Paso Texas fast assistance from a reliable technical support resource with years of background delivering phone help and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial contributor to company efficiency, and Progent's target is to solve and not simply record network problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply online professional consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, programming, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in El Paso Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive and automated. By exposing emerging problems before they expand into network outages, automated monitoring can ward off disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a mix of OS platforms.
How Your El Paso Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in El Paso Texas, Progent's online network support engineers can provide professional and cost-effective IT help the instant your organization requires it. More than 20 years of offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your El Paso business has a local freelance consultant or employs a full time organization that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to fix unexpected system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in El Paso Texas
Progent's online support services enable your El Paso company to enjoy the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic value by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in El Paso Texas, local computer support providers, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service professionals offer an easy, quick, and affordable solution to supplement your local help and to pass on valuable knowledge to increase your ability to deal with downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies commonly depend on independent freelance service providers. Although independent consultants have smaller overhead than larger consulting companies and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve support experts to insure your network stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often begin with an information system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get piled on top of an unstable foundation. As a company grows, stability and scalability issues can impede the success of the business. These badly designed systems need proper analysis, intelligent strategic planning, and wide IT expertise to evolve to a system architecture that can offer the stable foundation to meet current business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations need guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of promoting business growth and improving productivity. They do not need a computer engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, refined support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, performing a wide range of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just expert IT help, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by each staff member to each customer. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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