Fast and Affordable Online Technical Support for El Paso Computer Systems
Urgent Remote Support for El Paso NetworksFor organizations located in El Paso or anywhere in the state of Texas, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology needed to solve most information system problems quickly. This lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for online help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to communicate with your company's network remotely without compromising corporate security.

Progent's powerful technical support database application maintains comprehensive histories describing all service that Progent's customers have received. Progent's team service personnel have access to the details of assistance provided to each client by any Progent engineer. This history of problems and fixes is stored as a readily searchable internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' in-house product engineers so Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Remote services offered by Progent to companies in El Paso and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center team of experienced network experts provides your computer users in El Paso or anywhere in the state of Texas quick access to an effective technical support group with years of experience providing telephone-based support and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a key driver of company productivity, and Progent's aim is to solve rather than merely track technical issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff can supply online and in-depth engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in El Paso, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your network maintenance is proactive rather than reactive. By uncovering looming problems before they result in network outages, automated monitoring can ward off stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a variety of operating systems.
How Your El Paso Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in El Paso or anywhere in the state of Texas, Progent's online computer support specialists are ready to provide effective and economical IT help the moment your organization has to have it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your El Paso business deals with a regular freelance support technician or employs a full time organization that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to fix unexpected system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in El Paso
Progent's online support services enable your El Paso business to have the benefits of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    For most organizations in El Paso or anywhere in Texas, nearby computer service providers, whether represented by independent consultants or an internal maintenance staff, can take care of typical technical problems. However, serious problems can occur when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online service experts offer a convenient, quick, and affordable way to supplement your local resources and to transfer useful information to increase your capability to handle future issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. Although freelance consultants carry less overhead than larger service firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often begin with an information system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. Such badly built environments require proper analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle current business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller companies require advice and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a network consultant who is trying to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Progent’s Technical Response Center provides national extended hours remote support for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer after-hours telephone support and online secure network connection to isolate and repair technical problems rapidly and economically. The scope of technical experience represented by Progent's staff of country-wide support professionals allows Progent to escalate even the most difficult network issues to qualified experts as required. For critical problems, the Technical Response Center tries to answer your call for support in less than one hour.

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    If your company computer system mixes Sun Solaris technology with Windows, Progent can show you how to incorporate your computers into a unified environment that permits all your operating systems to run side by side for simple management, transparent information exchange, high dependability, enhanced throughput, and tight security. Progent's Solaris and Microsoft Windows integration support services feature IT architecture configuration and service, support for Windows services for UNIX, remote server monitoring and management, online network help and repair, on-site technical support, and Help Desk Call Center services.

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    Progent can help your business in all facets of your upgrade to Exchange Server 2016 such as designing high availability system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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    Progent can assist your organization in any phase of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; planning HA system topology for an on-premises, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Hyper-V; configuring HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with O365; and setting up Outlook clients.

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