Fast and Affordable Online Troubleshooting for El Paso Texas Networks
Immediate Remote Technical Support for El Paso SystemsFor companies in El Paso Texas, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve most information system issues rapidly. This lowers immediate costs because solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor fixes somehow end up as substantial tabs. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes which permit the highest degree of effectiveness for online technical support and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to connect to your environment remotely without violating corporate security.

Progent's powerful service database application maintains detailed documentation of all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of services delivered to each Progent client by any consultant. This database of anomalies and solutions is organized as an easily retrievable internal database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional massive support databases and permit fast access to vendors' in-house support staff with the result that Progent's online service experts can find the most efficient solutions quickly.

Online technical services available from Progent to businesses in El Paso Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow transparent backup and fast restoration of important files/folders, applications, images, and VMs. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a protected application and give your password you are requested to confirm who you are on a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or improving your current one, selecting or modifying Help Desk software products to address the special needs of your corporation, or providing temporary online staff to work with your in-house Help Desk team during high-demand events like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran network experts gives your workers in El Paso Texas instant access to a large support group with substantial background delivering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk recognition as a solid enabler of company performance, and Progent's target is to solve rather than merely annotate network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth consulting support and training in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in El Paso Texas remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt Operations Manager for your environment so your IT support is proactive and automated. By exposing possible issues before they result in crashes, automated monitoring can avoid inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a variety of platforms.
How Your El Paso Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in El Paso Texas, Progent's online computer support engineers can provide effective and cost-effective IT help the moment your organization has to have it. More than 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your El Paso company deals with a regular independent support technician or maintains a full time IT staff that know how to handle ordinary network problems, Progent's Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to handle unexpected system crises or especially complex integration projects.

Advantages of Progent's IT Support for Offices in El Paso Texas
Progent's online network troubleshooting services allow your El Paso organization to enjoy the advantages of timely, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will acquire greater business worth by becoming more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most organizations in El Paso Texas, local computer support resources, whether made up of outside consultants or an internal IT staff, can solve the majority of technical issues. However, serious problems sometimes occur when your regular resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support people. In these situations, Progent's on-call support professionals provide a convenient, quick, and affordable way to augment your local help and to transfer valuable knowledge to improve your capability to handle future issues in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller offices often depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than larger service firms and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may require your business to go without assistance during an emergency. As your business grows, network downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support expertise to insure your network stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Companies often start with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown onto a shaky foundation. As a company grows, stability and expandability problems can impede the success of the business. Such badly built systems require careful analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a system architecture that can deliver the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices need guidance and technical training to negotiate an ever more complicated maze of product options capable of accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



An index of content::

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    Professional Virtual Server Private Cloud Hosting

    Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange from a secure Tier III data center on fully redundant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup replication and restore. Smaller organizations can use Progent's private cloud to avoid major investments in the acquisition, maintenance, and operation of computer hardware and data center facilities while benefiting the highest levels of network reliability and security.

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    Windows Server 2008 Security Information Technology Consulting

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