Immediate Online Technical Support for El Paso Texas Information Networks
For businesses in El Paso Texas, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage because they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions require minimal billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves additionally with indirect costs by reducing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay just for the support that you actually get. Unlike many online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor fixes somehow end up as major bills. Progent's skill at solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested methodologies that permit the maximum degree of effectiveness for remote consulting and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to link to your environment remotely without violating network security.
Progent's powerful service database application keeps comprehensive documentation describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of support delivered to each customer by any consultant. This history of trouble tickets and repairs is organized as a readily retrievable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online consulting experts are able to arrive at the best resolutions quickly.
Remote support services available from Progent to customers in El Paso Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers offer computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most challenging challenges occurring in network design, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience allows them to fix problems quickly. In common cases, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using the latest remote troubleshooting technology to provide quick, secure, and economical diagnosis and remediation.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of connectivity devices. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs engineering support, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can improve the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to recuperate rapidly after a damaging breach. Security support services available from Progent cover comprehensive information security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; establishing safe mechanisms for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
Progent can provide expert remote support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of computer technologies such as network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that combine Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and fast recovery of vital files/folders, apps, images, and virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your El Paso Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center team of veteran information technology consultants provides your customers in El Paso Texas quick access to a dependable support resource with years of background offering telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a significant enabler of business performance, and Progent's goal is to fix and not simply report IT problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in El Paso Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your computer maintenance is proactive rather than reactive. By anticipating looming issues before they cause downtime, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on multiple OS platforms.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in El Paso Texas, Progent's online network support specialists are ready to provide effective and cost-effective IT support whenever your business has to have it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your El Paso office relies on a local freelance consultant or maintains a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to solve unexpected system emergencies or particularly challenging integration problems.
Benefits of Progent's Network Help for Companies in El Paso Texas
Progent's online technical help services enable your El Paso company to enjoy the advantages of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will derive greater business worth by being increasingly available, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
With most businesses in El Paso Texas, local computer service providers, whether represented by outside consultants or an internal maintenance staff, can take care of the majority of technical issues. However, major troubles may occur when your regular resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local service people. In these cases, Progent's online service experts offer a convenient, fast, and budget-friendly way to supplement your regular resources and to transfer useful knowledge to improve your capability to deal with future issues locally.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller organizations commonly rely on individual freelance consultants. While independent service people carry smaller internal costs than big support organizations and can often charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of backup help may force your business to go without help during an emergency. As your network expands, system unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network is always up and running.
- Create a Scalable Basis for Smooth Expansion
Companies often begin with an information architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can impede the success of the business. These poorly built environments need careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture able to provide the stable foundation to handle critical business requirements and ease downstream growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations require guidance and technical education to negotiate an ever more complex maze of product options available for accelerating business growth and improving efficiency. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.