Fast Online Support for El Paso Networks
Urgent Online Support for El Paso NetworksFor organizations located in El Paso or anywhere in the state of Texas, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-certified security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers immediate costs since solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly important for businesses that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to end up as major invoices. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that ensure the highest level of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to interface to your company's computer system without violating network security.

Progent's powerful customer support reporting system keeps detailed histories describing all support that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to each client by every Progent engineer. This database of problems and resolutions is stored as a quickly exploitable proprietary knowledge base that permits Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow quick access to vendors' in-house support staff so Progent's online service specialists are able to come up with the best solutions promptly.

Online support offered by Progent to customers in El Paso and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk Call Center software products to meet the particular needs of your company, or providing occasional online staff to reinforce your internal Help Desk group to deal with high-demand scenarios like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network consultants gives your clients in El Paso or anywhere in the state of Texas immediate communication with a dependable network service resource with substantial experience offering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to company productivity, and Progent's policy is to resolve rather than merely annotate technical problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in El Paso, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your computer support is proactive rather than reactive. By uncovering looming problems before they result in crashes, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that support a combination of OS platforms.
How Your El Paso Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in El Paso or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver professional and affordable IT help the instant your organization requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve computer problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your El Paso company has a regular independent consultant or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent’s Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to handle unexpected system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Companies in El Paso
Progent's online IT consulting services allow your El Paso organization to have the benefits of immediate, expert IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic value by being more reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    With most companies in El Paso and throughout Texas, nearby computer service providers, whether consisting of independent consultants or an internal maintenance staff, can solve the majority of network problems. However, IT crises may occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite support people. In these cases, Progent's online support specialists give you an easy, quick, and economical solution to supplement your regular help and to convey valuable knowledge to improve your capability to handle future problems in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller organizations often depend on individual freelance consultants. Although independent consultants carry less internal costs than larger consulting companies and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of fallback help may force your company to go without assistance during an emergency. As your company grows, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup service experts to insure your IT system stays available.

  • Build a Solid Foundation for Smooth Growth
    Companies typically begin with an information architecture created on a shoestring budget. Without a strong framework, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. These poorly built environments require proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture able to deliver the solid foundation to handle critical business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices need guidance and technical training to navigate through an ever more complex array of technology alternatives available for promoting business success and enhancing efficiency. They do not need a computer consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned support software, and familiarity with corporate IT allow businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.