Fast Online Support for El Paso Computer Systems
Fast Remote Help for El Paso SystemsFor organizations located in El Paso or anywhere in the state of Texas, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISSP-certified security experts to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the real-world experience and have access to the sophisticated tools needed to solve most information system issues quickly. Efficient support reduces immediate expenses because service calls use up fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you receive. Unlike typical remote service firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing avoid situations where fast solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and proven processes that permit the highest degree of effectiveness for online technical support and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to link to your company's network remotely without violating network security.

Progent's proven customer support reporting system keeps comprehensive histories for the service that Progent's clients have received. Progent's team engineers have the benefit of the details of support delivered to each customer by any engineer. This archive of problems and fixes is stored as an easily exploitable proprietary knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft open up additional massive technical databases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to determine optimal solutions in the least time.

Online support services provided by Progent to companies in El Paso and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the budget to build and maintain an internal Help Desk but who require fast communication with a dependable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate complex tasks to high-level consultants.

    Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent reinforcement of your current Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle the most difficult computer system problems, or be available in overflow situations when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center staff of veteran network professionals offers your customers in El Paso or anywhere in the state of Texas immediate contact with an effective support group with extensive background providing telephone-based help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of business success, and Progent's goal is to resolve and not simply report technical problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides phone-based professional engineering support and education in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in El Paso, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so your computer support is proactive rather than reactive. By exposing potential issues before they evolve into network outages, remote monitoring can avoid stressful and costly network failures. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support multiple platforms.
How Your El Paso Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in El Paso or anywhere in the state of Texas, Progent's online computer support specialists are ready to deliver expert and cost-effective system help the moment your business needs it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your El Paso business relies on a regular independent support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with sudden system crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Offices in El Paso
Progent's remote technical help services allow your El Paso organization to have the advantages of on-call, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will acquire added business worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most businesses in El Paso and throughout Texas, nearby network support resources, whether consisting of outside consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, major troubles sometimes strike when local resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support specialists offer an easy, quick, and affordable way to supplement your regular resources and to convey useful information to increase your capability to resolve downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller offices commonly depend on independent freelance service providers. While freelance consultants carry smaller internal costs than larger support companies and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of reserve help may force your business to go without help during an IT crisis. As your business expands, system downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support experts to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies often start with an information architecture created on a modest budget. Without a robust infrastructure, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, stability and scalability problems can impede the success of the business. These badly built systems need careful assessment, smart strategic planning, and wide IT expertise to evolve to a system architecture able to deliver the solid foundation to handle current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses need advice and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business growth and improving productivity. These companies do not need a computer engineer who is attempting to resell a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the forefront of IT service, executing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.