Fast and Affordable Online Technical Support for El Paso Computer Systems
For organizations located in El Paso or anywhere in the state of Texas, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology needed to solve most information system problems quickly. This lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for online help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to communicate with your company's network remotely without compromising corporate security.
Progent's powerful technical support database application maintains comprehensive histories describing all service that Progent's customers have received. Progent's team service personnel have access to the details of assistance provided to each client by any Progent engineer. This history of problems and fixes is stored as a readily searchable internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' in-house product engineers so Progent's remote service specialists can come up with the most efficient resolutions in the least time.
Remote services offered by Progent to companies in El Paso and throughout the state of Texas include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help you business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can deal with even the most complex issues encountered in network planning, deployment, administration, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs provide excellent cost-effectiveness since their deep experience enables them to solve problems quickly. In many instances, less qualified consultants can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system via advanced on-line support tools to provide quick, safe, and economical analysis and remediation.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity products. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless Access Points consulting services, Cisco wireless controllers integration consulting, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to clean up rapidly after a damaging breach. Security solutions offered by Progent cover comprehensive information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in environments that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your El Paso Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center team of experienced network experts provides your computer users in El Paso or anywhere in the state of Texas quick access to an effective technical support group with years of experience providing telephone-based support and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a key driver of company productivity, and Progent's aim is to solve rather than merely track technical issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff can supply online and in-depth engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in El Paso, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your network maintenance is proactive rather than reactive. By uncovering looming problems before they result in network outages, automated monitoring can ward off stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a variety of operating systems.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in El Paso or anywhere in the state of Texas, Progent's online computer support specialists are ready to provide effective and economical IT help the moment your organization has to have it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your El Paso business deals with a regular freelance support technician or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to fix unexpected system crises or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in El Paso
Progent's online support services enable your El Paso business to have the benefits of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
For most organizations in El Paso or anywhere in Texas, nearby computer service providers, whether represented by independent consultants or an internal maintenance staff, can take care of typical technical problems. However, serious problems can occur when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online service experts offer a convenient, quick, and affordable way to supplement your local resources and to transfer useful information to increase your capability to handle future issues locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller offices often depend on independent freelance consultants. Although freelance consultants carry less overhead than larger service firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always available.
- Create a Scalable Foundation for Seamless Expansion
Businesses often begin with an information system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. Such badly built environments require proper analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle current business demands and ease future expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller companies require advice and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a network consultant who is trying to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical consulting with the best needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to each client. The discipline of detailing and archiving support activity allows more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.