Fast and Affordable Online Support for El Paso Texas Computer Networks
Immediate Phone Technical Support for El Paso NetworksFor companies located in El Paso Texas, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more with indirect costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially helpful in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor repairs manage to end up as major invoices. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-proven processes that ensure the highest level of efficiency for remote consulting and repair for computer networks of all sizes. Progent's online support team can connect to your company's computer system without violating corporate security.

Progent's advanced technical support database application includes thorough records for all service that Progent's clients have received. Progent's staff engineers have access to the details of services rendered to every client by every consultant. This archive of trouble tickets and solutions is structured as a conveniently searchable internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other vast technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts can arrive at optimal resolutions in the least time.

Online technical services provided by Progent to companies in El Paso Texas include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your specified IT staff and your Progent technical consultant so emerging problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting tools designed to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of important files/folders, apps, images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be utilized for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your core support staff. End user interaction with the Service Desk, provision of technical assistance, problem escalation, ticket creation and tracking, performance metrics, and management of the service database are cohesive regardless of whether issues are resolved by your in-house IT support resources, by Progent's team, or both. You have unrestricted flexibility to expand or reduce your part of technical support work as circumstances demand. Progent takes care of startup installation and provisioning of the professional services PSA software as well as documentation, validation and training. For details about ProSight Shared Support, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your existing organization, selecting or modifying Help Desk software to address the particular requirements of your corporation, or providing temporary online staff to supplement your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, major updates, or installing new applications.

    Progent's Call Center staff of veteran information technology professionals gives your workers in El Paso Texas instant contact with an effective network service group with years of experience providing telephone-based help and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a crucial enabler of company productivity, and Progent's intent is to resolve rather than simply document technical problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth engineering support and training in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in El Paso Texas remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your business so your IT support is proactive and automated. By spotting emerging issues before they grow into network outages, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or networks based on a combination of platforms.
How Your El Paso Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in El Paso Texas, Progent's phone-based computer support specialists can deliver professional and economical system help the moment your organization needs it. Over 20 years of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your El Paso company works with a local independent support technician or employs an in-house IT staff that can handle the majority of network issues, Progent's Microsoft certified consultants can still offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to fix sudden network crises or particularly complicated integration problems.

Features of Progent's Online Computer Services for El Paso Texas
Progent's phone help, remote repair, system security consulting, and system management services give businesses in El Paso Texas unparalleled leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, refined support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Progent's data protection experts can assist your company to design, deploy and troubleshoot a backup/restore solution built around MSP360 software. MSP360 enables file or image backup/restore for virtual machines and physical machines, works with all leading public clouds, and permits businesses to build a data protection solution with a low Recovery Time Objective (RTO) and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss caused by user mistakes, system errors, malicious insiders, and external assaults like ransomware.

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