Fast and Affordable Online Technical Support for El Paso Information Networks
For organizations in El Paso or anywhere in Texas, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.
Progent's online support engineers provide exceptional value due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at handling technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your environment without breaching network security.
Progent's proven service database application maintains thorough records for the support that Progent's clients have received. Progent's team consultants have access to the specifics of all help rendered to every Progent customer by every engineer. This archive of problems and repairs is structured as a readily searchable proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's online consulting specialists are able to determine the best resolutions in the least time.
Online services offered by Progent to customers in El Paso and throughout the state of Texas include:
Certified MS Windows Experts
Progent's Microsoft-certified online support experts offer network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 development,
Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop support services to help your company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues occurring in network infrastructure design, installation, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their depth of expertise permits them to resolve problems quickly. In typical instances, less qualified engineers can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your network using advanced remote support tools to provide efficient, secure, and affordable analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity devices by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection services to enhance the safety of your Windows, macOS and OS X, or Linux network against attacks or help your business to recover quickly after a serious breach. Security support services offered by Progent include: thorough information security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; building safe mechanisms for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a broad array of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and easy management in networks that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight series of network management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your El Paso Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk with professional telephone assistance plus the expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent extension of your established Helpdesk staff. Progent's Virtual Call Center can act as a an escalation option to handle complex computer system problems, or be available in hectic instances when your ordinary service providers are too busy.
Progent's Help Desk Call Center team of seasoned network professionals provides your customers in El Paso or anywhere in the state of Texas quick assistance from a reliable network service group with substantial experience providing phone support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a key driver of company productivity, and Progent's intent is to solve instead of merely report network issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff provides remote advanced consulting support and education in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in El Paso, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a mix of OS platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in El Paso or anywhere in the state of Texas, Progent's online network support engineers are ready to provide expert and economical IT help the instant your business has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your El Paso company relies on a regular freelance consultant or employs a full time IT staff that can handle ordinary computer issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to fix sudden network crises or particularly complicated integration problems.
Features of Progent's Remote Computer Support for El Paso
Progent's phone support, Internet-based repair, system security consulting, and network management services offer offices in El Paso or anywhere in the state of Texas unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in El Paso and is also ideal for networks in geographic areas of Texas that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for online support and imposes no periodic retainer for support services delivered during regular working hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing services. Progent's Experts Team offers in-depth consulting support for specific application areas. Support available from the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management and Application Design
Apple Mac Integration
Amazon MWS Software Design and Programming
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that match the unique needs of your business.
- Sophisticated Remote Connectivity Tools
Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive onsite visit. Sophisticated remote access software and expert technicians together enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for High System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the front lines of network support, executing a wide range of IT tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each customer. The discipline of detailing and archiving support records allows more effective service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.