Immediate Remote Help for El Paso Texas Information Networks
For businesses in El Paso Texas, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support experts offer exceptional leverage because they possess the real-world experience and have access to the advanced tools necessary to solve the majority of information system issues rapidly. This reduces immediate costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for online support is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where fast repairs manage to end up as big tabs. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven methodologies which promote the maximum level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to access your company's system without compromising system security.
Progent's proven customer support reporting application includes comprehensive histories for all service that Progent's clients have received. Progent's authorized consultants have access to the specifics of all help rendered to each client by any engineer. This history of issues and repairs is stored as a conveniently searchable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other massive support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote service experts can come up with optimal solutions in the least time.
Remote support services offered by Progent to clients in El Paso Texas include:
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Certified Microsoft Windows Support
Progent's Microsoft-premier remote support professionals offer computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a wide variety of technology support including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration consulting and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
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Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates a consultant's networking skills at the expert level. Cisco CCIEs can handle the most complex issues associated with network design, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to resolve problems quickly. In many cases, less qualified engineers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network by means of sophisticated on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and remediation.
El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.
Progent locations in El Paso Metro Area
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity devices. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
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CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to recuperate rapidly following a damaging penetration. Security services offered by Progent cover thorough network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide advanced remote support to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide spectrum of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent remote help troubleshooting problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Apple Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and fast recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured application and give your password you are asked to verify who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For more information about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you�re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
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Call Center Services
Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or revamping your current one, selecting or enhancing Call Center application software to handle the unique demands of your business, or adding occasional phone support staff to work with your internal Help Desk group to deal with high-demand events like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of experienced network consultants provides your clients in El Paso Texas rapid assistance from an effective support group with substantial experience providing phone help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a solid enabler of company performance, and Progent's target is to solve rather than merely record IT problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff offers online professional engineering expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's expertise, custom development, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in El Paso Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so that your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause crashes, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of operating systems.
How Your El Paso Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in El Paso Texas, Progent's phone-based computer support engineers can provide effective and economical IT help the moment your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve network problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your El Paso business has a local freelance support technician or maintains a full time organization that know how to deal with day-to-day computer problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to address unexpected system crises or especially tough integration problems.
Advantages of Progent's IT Support for Organizations in El Paso Texas
Progent's online network troubleshooting services allow your El Paso organization to have the advantages of on-call, world-class network support without the expense of managing a full-time IT organization. Your information system will acquire added strategic worth by being increasingly available, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your on-site support resources
For most offices in El Paso Texas, local computer support providers, whether represented by outside consultants or a full-time maintenance staff, can solve typical technical issues. On the other hand, serious problems might spring up when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these instances, Progent's online support specialists give you an easy, quick, and economical solution to supplement your local resources and to transfer useful information to increase your capability to handle future issues in-house.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller businesses commonly rely on individual freelance consultants. While independent service people carry less overhead than big consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback help may require your company to go without help during an IT crisis. As your network grows, system downtime and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system stays up and running.
- Create a Solid Basis for Smooth Expansion
Companies often begin with an IT architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and expandability issues can hinder the success of the business. These badly built environments need proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the stable foundation to handle current business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller companies need advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and improving efficiency. These companies hardly need a network consultant who is attempting to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align IT consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoft’s popular server products with services that include Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 R2 support, Windows Server 2003 maintenance, MS Exchange 2019 integration, MS Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.