Immediate Online Troubleshooting for El Paso Networks
Fast Online Support for El Paso NetworksFor businesses located in El Paso or anywhere in the state of Texas, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced technology required to resolve most information system issues rapidly. This reduces immediate costs because solutions use up fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid situations where quick fixes manage to turn into large invoices. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and proven processes that promote the maximum degree of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to access your company's network remotely without compromising corporate security.

Progent's proven customer support reporting system includes thorough records for all support that Progent's clients have been provided. Progent's staff engineers have access to the history of services rendered to every customer by every Progent consultant. This archive of problems and repairs is structured as an easily accessible support database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' internal support staff so Progent's online consulting specialists are able to arrive at the best solutions in the least time.

Remote technical services available from Progent to customers in El Paso and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with proficient telephone support as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent’s Virtual Help Desk Call Center is designed for larger companies and serves as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the most difficult computer system challenges, or be available in those circumstances when your ordinary support engineers are swamped.

    Progent's Call Center staff of veteran network professionals gives your workers in El Paso or anywhere in the state of Texas fast assistance from a reliable support group with years of background delivering telephone-based consulting and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a crucial driver of company success, and Progent's target is to fix and not simply document network issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting support and training in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in El Paso, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your IT support is proactive and automated. By uncovering looming issues before they evolve into downtime, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a combination of platforms.
How Your El Paso Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in El Paso or anywhere in the state of Texas, Progent's phone-based network support specialists can deliver expert and economical IT help whenever your organization has to have it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your El Paso business has a local freelance support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected system crises or especially complicated integration problems.

Advantages of Progent's Network Help for Organizations in El Paso
Progent's online support services allow your El Paso company to experience the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will derive added business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    With most businesses in El Paso and throughout Texas, local computer support providers, whether represented by outside consultants or an internal IT staff, can take care of the majority of technical issues. On the other hand, major troubles may occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service people. In these cases, Progent's online support experts offer an easy, fast, and economical way to augment your regular resources and to convey valuable knowledge to increase your capability to resolve downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. Although freelance consultants carry smaller overhead than big support companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of fallback personnel may require your business to wait for assistance during an IT crisis. As your network grows, network unavailability and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support expertise to insure your IT system stays available.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a proper infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the business. These badly designed environments require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a network infrastructure able to provide the solid foundation to meet current business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical training to navigate through an ever more complicated array of product alternatives available for promoting business growth and enhancing efficiency. These companies do not need a computer engineer who is trying to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the trenches of network support, performing a broad range of technical projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every staff member to every customer. The practice of documenting and organizing support activity allows more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who won’t release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.