Low-cost Computer Tech Support from Microsoft Qualified Professionals for Businesses in Elgin, IL
By delivering world-class know-how whenever you require it, providing specialized expertise for critical business applications, offering high-value services like virtual data center hosting, invoicing solely for services delivered, and charging no sign-up fees or retainers for standard services, Progent allows your company to maximize the business value of your information network and reduce service expenses. Progent understands that information system security, reliability, and performance are just as important to small companies as to major enterprises but that small organizations don't have the leverage to invest aggressively in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's ability to provide the network support your business needs when you need it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT support group. This can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your company to design and execute your cloud strategy.

Core Technical Areas Serviced by Progent for Business Networks in Elgin, Illinois
Progent's nationwide team of world-class engineers provides support for virtually all facets of network technology found in companies of all sizes. Technologies served by Progent in and around Elgin include:

Support Delivery Alternatives Available for Elgin, Illinois Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing network support services is built on the Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity documentation, dependable follow-up, and strict cost monitoring for a range of IT support delivery options that include online repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and fix network problems without the cost or delay of in-person service visits. The background of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup process for first-time customers to address emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to give small and midsize companies the optimal solution: in-person service professionals when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need fast and reliable access to a professional Help Desk with effective phone support, online troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize businesses typically are constrained by tight IT funds and can spare scant executive attention for handling network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business computer networks are always up and running. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, high availability it system consulting, virtual server strategies, plus integration, programming and support for business programs such as financials, ERP, business analytics, sales automation, and productivity software. Progent can help with one-shot projects including site relocations and major system upgrades, longer term projects like business analytics software programming and support, database application programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of reliability, protection, and performance than is possible with the type of on-site data center that is achievable for the majority of small companies. Since Progent utilizes the same facilities that host the gear of many of the world's largest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain current, security and performance is constantly tracked, and systems are regularly archived and available for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition easy for clients to migrate to a different service firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and network administration while getting world-class dependability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system protection and can help with advanced security projects such as SIEM solutions to help companies meet industry standards and government requirements for network data security and reporting.

The scope and size of Progent's consulting staff offer a unique array of benefits to organizations wishing to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of network service, performing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for fixing real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big bills for fast fixes. Another benefit of by-the-minute billing is that customers will be less inclined to allow incipient issues to stay unaddressed until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every consultant to each client. The discipline of documenting and organizing support records allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small businesses who utilize independent service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your Elgin, Illinois company wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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