Elgin, IL Online Support from World-class Network Service Consultants
Progent's computer network troubleshooting services can provide your Elgin, IL business budget-friendly and reliable access to enterprise-class technical engineers. By providing network support help when you require it, offering specialized expertise for vital technologies, delivering value-added services such as 24x7 network monitoring, and charging only for support you receive, Progent offers your Elgin, Illinois company an economical alternative for optimizing the productivity of small office information systems. If you maintain a local datacenter, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to create and support a reliable and safe information network and to have fast availability of the seasoned support usually available only to businesses who are able to set up a sizeable in-house information technology staff.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network service group. Co-sourcing can save money and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.
Primary Technologies Serviced by Progent for Elgin, Illinois Business Networks
As a Microsoft-certified Partner computer support company that maintains a large team of Cisco qualified CCIE network infrastructure experts and Apple accredited engineers, Progent offers urgent troubleshooting and affordable online consulting to Elgin, IL businesses for a wide array of computer technologies such as:
Support Delivery Alternatives Available for Elgin, Illinois Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough activity documentation, dependable follow-up, and tight expense control across an array of IT service delivery options that include online repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based registration process for new customers to address urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's remote computer support expertise.
- Onsite Support
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online support engineers to deliver small businesses the ideal combination: in-person support technicians when you require them as well as the remote help of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for in-person support visits is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more about why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Helpdesk Services are designed for small and midsize businesses and local governments who need prompt and dependable support from a professional Help Desk Call Center with efficient phone support, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Because smaller businesses usually are constrained by limited IT funds and can spare little management attention for handling IT support, Progent's Help Desk Call Center Services could be the most efficient way to ensure that business information systems are always productive. Read more concerning Progent's Contact Center services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security consulting, high availability network engineering, server virtualization strategies, plus configuration, customization and training for business software including financials, operations, reporting, sales automation, and productivity software. Progent can help with short-term projects including office moves and massive system migrations, extended initiatives such as business analytics application development and support, database software development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Exchange and SQL Server to provide small and midsize businesses with greater levels of dependability, security, and performance than is feasible with the class of internal data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems needed for world-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are consistently archived and ready for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is also easy for customers to migrate to a different support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and network management while getting enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can handle the multi- platform and non- standardized networks common with smaller businesses, and retains ownership of the software in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert remote support services to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-certified cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for IT data protection and reporting.
The breadth and depth of Progent's engineering team bring a powerful array of benefits to organizations trying to increase the productivity of their IT network within a realistic budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world industry experience, at the forefront of IT support, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for resolving actual IT problems efficiently.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration fee and asks no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major invoices for quick solutions. An additional advantage of by-the-minute billing is that your company will be less inclined to allow minor issues to stay unaddressed until they grow into major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by every consultant to each client. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent service providers or who maintain internal IT personnel gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Elgin, Illinois company wants to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).