Expert Online Support for Elgin, Illinois Networks from Microsoft Certified Engineers
Small companies have traditionally been underserved by major network service firms. Many small companies allow themselves to become excessively dependent on individual consultants or small support firms who don't have the size or comprehensive skill sets to respond promptly or effectively to network crises. Other small companies resort to giant support firms that employ technicians taught to provide by-the-numbers solutions to ordinary problems but who do not have the experience and versatility to handle the diversity of environments and lack of standards that characterizes small company information networks.
Progent's proven approach to delivering low-cost and effective technical support to small businesses has made Progent one of the top Microsoft-certified network consulting organizations in the country. Progent has delivered online support to businesses in every state in the United States (See Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to add to the skills of your in-house IT service group. This can cut costs and help meet schedules for big IT initiatives like software programming, disaster recovery planning, network security audits, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to help your company to design and implement a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Businesses in Elgin, Illinois
Progent's nationwide team of certified engineers provides help for virtually all aspects of network technology found in companies of any size. Areas served by Progent in and around Elgin include:
Service Delivery Alternatives for Elgin, Illinois Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive activity documentation, reliable follow-up, and strict cost monitoring for an array of network support delivery modes that include remote repairs, on-premises help, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix network problems without the expense or delay of in-person support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's remote network support services.
- On-site Support
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to give small companies the ideal combination: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning why to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant it system consulting, virtualization solutions, plus integration, programming and training for business programs including accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and major system migrations, extended initiatives such as business reporting software programming and support, relational database application programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services such as data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of availability and extensibility but that is also simple for clients to transfer to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow companies with multi-vendor environments to save dramatically on the costs of hardware, system support, and IT administration while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can handle the mixed- platform and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote consulting services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and government requirements for IT information security and incident reporting.
The scope and depth of Progent's engineering staff offer a powerful set of benefits to companies wishing to maximize the business value of their IT system within a realistic budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, in the trenches of network service, executing a broad range of IT projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven methods for solving real-world network problems quickly.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during normal working hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major bills for quick solutions. An additional benefit of granular pricing is that you are less inclined to permit simple problems to fester until they become major ones.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to every client. The practice of documenting and organizing support activity results in more effective service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Small businesses who utilize freelance consultants or who employ internal IT staffs gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Elgin, Illinois business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Help
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).