Fast, Low-cost Online Computer Troubleshooting for Elgin, Illinois Small Companies
For over two decades, Progent has specialized in providing enterprise-quality computer support services to customers who have small-business IT budgets. Progent has developed a unique service solution that includes a streamlined, seamless virtual office infrastructure, custom online repair tools, a substantial pool of consultants accredited in a wide array of IT disciplines, a Help Desk service model that promotes efficiency and ensures follow-through, a global team of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service group. Co-sourcing can save money and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited experts to help your company to plan and implement your cloud computing strategy.

Key Technical Areas Supported by Progent for Businesses in Elgin, Illinois
Progent offers the support of qualified experts for all aspects of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:

Support Delivery Alternatives for Elgin, Illinois Companies
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, and network administration. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures fast support, comprehensive activity documentation, reliable follow-through, and strict expense control for an array of IT service delivery modes that include online repairs, onsite support, and top-level consulting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The background of Progent's IT consultants allows them to handle the majority of IT problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to give small businesses the optimal solution: in-person support professionals when you require them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for on-site support visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, refer to Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system consulting, virtualization strategies, plus configuration, programming and training for small business programs such as accounting, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term projects such as upgrading an older MRP platform to a modern MS Dynamics or Dynamics 365 solution, database application development and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response such as data restoration and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition easy for clients to migrate to a different service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and network administration while achieving world-class availability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered solution, can support the multi- platform and loosely standardized environments common with smaller businesses, and retains control of the licenses in the customer's hands so that moving to a new virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Elgin, Illinois Small Businesses
Progent's size, depth of technical expertise, and experience with corporate network consulting enable small and midsize businesses to sidestep the problems associated with over reliance on small support organizations or individual consultants.

Teaming with Progent enables your company to:

  • Prevent Over Reliance on Individual Consultants
    For IT services, smaller companies often depend heavily on individual consultants. Though freelance support engineers have lower expenses than larger support organizations and can afford to bill apparently smaller fees, freelancers are often too busy to respond quickly to critical problems. If an independent engineer is occupied with different client, sick, on travelling, or in class, the absence of replacement personnel may force your business to wait for help in case of a crisis. As your small business grows, network unavailability or problems with critical programs become more costly. The money you thought you were conserving on a freelancer can evaporate fast due to lower productivity. Also, when freelance consultants confront new technologies, the unavailability of a big consulting group to count on for help requires them to learn in place while your business winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Complex Network Issues
    Many small support organizations or freelance consultants who concentrate on small company network support are capable of delivering connect-the-dots solutions but lack the experience to work efficiently with complicated IT environments with a variety of operating systems, multiple sites, Voice over IP systems, mobile workers, integrated financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your company because big-company networks are by nature complicated, support issues require in-depth knowledge in numerous technical areas, and reaching a high level of robustness, availability, and protection requires enterprise-tested leading practices.

  • Build a Solid Basis for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a proper basis, a series of improvised fixes often get piled onto of a marginal structure. As a business evolves, reliability and scalability issues can undermine the productivity of the organization. These environments need proper evaluation, smart business analysis, and broad-based expertise to upgrade to a network environment that can provide the solid basis to meet critical business requirements and ease downstream expansion.

  • Team with Solution Providers, Not Product Resellers
    Small companies need guidance and education to work through an increasingly complex array of IT alternatives offered for enabling growth and improving productivity. Businesses do not need a network engineer or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align technical support services with the genuine needs of clients. Combining network support and product selling can lead to a situation where the proposed solution is based on a predetermined technology instead of being based on the actual needs of a customer.

Contact Progent
In case your Elgin, Illinois company wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.

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    Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify administration through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified unified communications experts offer remote and onsite support services to assist you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to plan and execute a smooth Skype for Business migration.

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    Microsoft Windows Server 2008 is a major step forward in making IT networks more secure and available, easier to virtualize and administer, higher performing, and able to offer an improved environment for web hosting and development. Progent can assist your company get the most from the improvements built into Microsoft Windows Server 2008 by providing consulting, tech support, education, temporary staffing, network monitoring, and security expertise.

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    Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you create a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also help you create an affordable, zero-downtime system solution that takes into account reliability issues covering a broad range of network technologies and processes.

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    Colocation sites allow companies to share enterprise-class facilities for hosting computer equipment that runs vital applications and services. Progent's Microsoft and Cisco premier consultants can assist your company with all facets of your colocation program including selecting and migrating to a colocation site, creating network topology, specifying hardware, on-site and on-line troubleshooting, setting up offsite network administration, and training your IT personnel.

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    Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit environment to make sure it handles all of the key 32-bit applications which you intend to retain plus the latest 64-bit versions of applications you wish to run.

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    Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable and more secure Active Directory implementation. Both versions also provide the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime.

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    Dynamics GP 2010 accounting software is a full-featured business management and analytics platform that integrates information and operations across your business, interfaces seamlessly with other applications, and connects employees, customers and suppliers regardless of time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Version 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, secure server and network infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business exploit the full power of Dynamics GP 2010.

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    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of network service, performing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven set of individual best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to repair actual IT problems rapidly.

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    Progent's CISSP-premier network security consultants can help businesses of any size with any facet of information system security. Progent can implement cost-effective security systems that protect a small business from modern threats or Progent can plan, deploy, and monitor an end-to-end security environment for hybrid networks that support onsite, online, and mobile users accessing network resources distributed over a mix of physical datacenters and various clouds.

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    Progent offers a selection of IT service bundles for small businesses. These information technology outsourcing and server monitoring services are based on the anticipatory problem handling abilities of Operations Manager, a next-generation server and system support software platform that tracks the reliability, throughput, and security of your network and isolates potential problems before they can bring down your network. With Progent's economically priced network support packages, small companies can choose a basic co-sourcing package based on Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.

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    Progent's Cisco Wi-Fi VoIP phone configuration consultants offer remote and onsite assistance to help your organization create and maintain a Cisco wireless IP phone solution by delivering services that range from troubleshooting the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.

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    The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of support in Microsoft integration, assures you success in selecting the version and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also assist you with planning, installing, administering and troubleshooting sophisticated information technology applications powered by Windows Server, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.

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    Progent's Cisco-certified VoIP phone and video IP phone experts can assist you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications such as Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, installing ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco SRST solutions for survivability.

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  • IT Consulting Office 365 mail flow
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    Microsoft allows you to create seamless hybrid networks that combine Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist you with any phase of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you through challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.

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