Affordable Computer Troubleshooting from Microsoft and Cisco premier Experts for Companies in Elgin, IL
By delivering professional support whenever you need it, providing in-depth expertise for key business applications, offering innovative services like virtual data center hosting, invoicing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent helps your company to increase the competitive value of your information system and reduce support expenses. Progent appreciates that network security, reliability, and efficiency are as important to small companies as to major corporations but that small companies don't have the economy of scale to invest heavily in information networks and in-house support staffs. Progent's fundamental value proposition is that no network consulting firm can match Progent's ability to deliver the network support your company needs when you require it and at prices you can afford.
For larger businesses, Progent can provide co-sourcing support to add to the skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for big projects like application programming, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified experts to assist your company to plan and implement a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Business Networks in Elgin, Illinois
Progent provides the services of accredited experts for all facets of network technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:
Service Delivery Options for Elgin, Illinois Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk operational structure familiar to big IT groups. Progent's Contact Center Service Model promotes fast response, thorough activity records, consistent follow-up, and tight cost monitoring across an array of network service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and repair network issues without the expense or time loss of travel for onsite service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more details about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: hands-on support professionals when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business software developers. The response time for on-site support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to world-class consultants who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, high availability network design, virtualization solutions, plus configuration, customization and support for business applications such as financials, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as site moves and major system migrations, extended initiatives like management reporting software development and customization, relational database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host vital applications such as Exchange and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in building and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in a setting that not only provides the highest degree of availability and expandability but that is also convenient for customers to transfer to a different service provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can handle the mixed- platform and loosely standardized environments common with smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced online consulting to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on system protection and can help with advanced security programs such as SIEM solutions to help companies comply with industry standards and statutory requirements for IT information security and incident reporting.
The breadth and depth of Progent's consulting staff bring a unique array of advantages to organizations wishing to increase the productivity of their information system within an affordable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, at the front lines of IT service, executing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not only expert technical capability, but also a consultant with field-tested approaches for solving actual network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you pay just for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids king-size bills for quick fixes. An additional benefit of by-the-minute pricing is that your company are not tempted to permit less critical issues to fester until they become big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every consultant to every client. The practice of documenting and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small businesses who work with independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
Learn more details about Progent's knowledge transfer services.
If your Elgin, Illinois company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).