Affordable Network Troubleshooting from Microsoft and Cisco premier Consultants for Businesses in Elgin, IL
By offering professional know-how when you need it, making available in-depth expertise for critical business applications, providing high-value services like virtual data center hosting, billing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the business value of your It network and minimize support costs. Progent recognizes that information system protection, dependability, and efficiency are just as critical to small companies as to major corporations but that smaller companies don't have the leverage to spend aggressively in information networks and in-house service groups. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's ability to provide the IT support your business requires whenever you require it and at a cost you can afford.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for major projects such as application programming, business continuity planning, security audits, office consolidations, or software migrations.
Progent can in addition provide access to certified experts to help your company to plan and implement a sensible cloud computing strategy.
Core Technical Areas Supported by Progent for Businesses in Elgin, Illinois
Progent offers the support of accredited consultants for all aspects of network technology deployed in small and midsize organizations. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Elgin, Illinois Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, and network administration. Progent's model for delivering computer support services is built on the Call Center structure common to larger IT support groups. Progent's Help Desk Service Model ensures fast support, thorough service records, reliable follow-up, and tight cost control across an array of network support delivery alternatives that include remote troubleshooting, on-premises help, and high-end consulting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progent's Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service visits. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's online network troubleshooting services.
- Onsite Service
Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to deliver small companies the best of both worlds: onsite service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about how to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, see Online Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting. For details, see Progent's Help Desk sharing services.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network protection consulting, high availability network engineering, virtualization strategies, plus integration, customization and training for small business applications including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, extended projects like customizing an older ERP system to a current MS Dynamics 365 package, database software development and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or emergency response such as data restoration and virus removal.
- Infrastructure Consulting Services for Teleworkers
Progent can help small and medium-size companies to design, set up and debug the infrastructure needed to support teleworkers. Aspects of network infrastructure for which Progent's experts can provide support include secure and efficient VPN connectivity, Virtual Desktop Infrastructure software, router integration, wireless LAN planning and deployment, and reliable Internet connectivity. For details about Progent's infrastructure support services for teleworkers, visit network infrastructure guidance for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's servers in an environment that not only provides the highest degree of availability and extensibility but that is in addition simple for clients to transfer to a different support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, system maintenance, and network administration while getting enterprise-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can support the mixed- platform and non- standardized networks typical of small businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert online support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Elgin, Illinois Small Businesses
Progent's size, breadth of technical skill, and experience with corporate IT support enable small companies to sidestep the pitfalls related to over reliance on thinly staffed support firms or independent engineers.
Working with Progent enables your small business to:
- Avoid Excessive Dependence on Freelance Consultants
For network support, small companies sometimes rely heavily on individual engineers. Although freelance service engineers carry lower overhead than larger support firms and can afford to bill apparently smaller rates, individuals are often too overworked to react rapidly to urgent network problems. If a freelance engineer is busy with another client, ill, on travelling, or in training, the lack of replacement staff may require your business to go without help in case of a crisis. As your small business grows, network downtime or difficulties with line-of-business applications get more costly. The dollars you believed you were conserving on an independent consultant can disappear fast due to lower productivity. Also, when freelance engineers encounter unfamiliar technologies, the unavailability of a large consulting group to count on for advice forces them to train in place while your company ends up with the costs for their ongoing education.
- Have Access to Expertise in Sophisticated IT Solutions
Many smaller service organizations or freelance engineers focused on small business IT support may excel at delivering connect-the-dots fixes but lack the background to work cost-effectively with complicated IT configurations that have mixed platforms, numerous sites, Voice over IP implementations, mobile workforces, integrated accounting and analytical software, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's extensive team of specialists can be valuable to your company because enterprise networks are characteristically complicated, support problems demand thorough understanding of in numerous technical areas, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-proven best practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with a network cobbled together on a shoestring budget. Lacking a strong architecture, a series of improvised fixes often get thrown onto of a weak foundation. As a business grows, stability and expandability issues can hinder the productivity of the business. Such networks need proper evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT environment that will act as the reliable foundation to handle critical business needs and ease downstream growth.
- Work with Solution Consultants, Not Product Vendors
Small companies require direction and education to work through an increasingly complicated array of technology options available for accelerating growth and enhancing efficiency. They do not need a network engineer or service firm that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align technical services with the genuine interests of clients. Combining IT consulting and product selling can result in a conflict where the recommended solution is built around a predetermined technology rather than being based on the actual needs of a customer.
How to Contact Progent
In case your Elgin, Illinois company wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).