Affordable Network Tech Support from Microsoft certified Experts for Companies in Elgin, IL
By offering professional know-how whenever you require it, providing specialized expertise for key applications, offering innovative services like virtual server hosting, billing only for services delivered, and requiring no setup fees or retainers for standard services, Progent enables you to maximize the competitive value of your information network and reduce support costs. Progent appreciates that information system security, dependability, and efficiency are as important to small businesses as to major corporations but that smaller companies don't have the leverage to spend aggressively in computer networks and internal support staffs. Progent's basic competitive advantage is that no network support firm can match Progent's ability to deliver the IT support your company requires when you require it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network service team. This can reduce expenses and minimize technical risks for major projects such as software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.
Progent can also offer the services of certified consultants to help your business to design and execute your cloud strategy.
Core Technologies Serviced by Progent for Elgin, Illinois Business Networks
A Microsoft-certified Partner consulting firm that maintains a large group of Cisco Premier CCIE networking consultants and Apple accredited consultants, Progent provides urgent troubleshooting and affordable remote consulting to Elgin, IL small businesses for a wide range of information technologies including:
Service Delivery Options Available for Elgin, Illinois Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Support Mechanism ensures rapid support, thorough activity documentation, consistent follow-through, and strict cost monitoring for an array of network support delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for first-time clients to address urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's online computer troubleshooting services.
- On-site Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small businesses the optimal solution: hands-on support professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how and why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. For details, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, server virtualization solutions, plus integration, programming and support for small business software including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and massive system upgrades, extended projects such as business analytics software programming and support, relational database application programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small businesses with higher degrees of availability, security, and performance than is feasible with the type of internal data center that is realistically affordable for most small and midsize companies. Since Progent uses the same facilities that host the gear of some of the world's largest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition convenient for clients to transfer to another service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can support the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert remote support services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory mandates for network information protection and incident reporting.
The scope and depth of Progent's engineering staff bring a powerful set of advantages to clients trying to maximize the productivity of their IT system within a realistic budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, executing a broad variety of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for repairing real-world network problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size bills for fast repairs. Another benefit of granular billing is that you will not be inclined to permit minor issues to fester until they become major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The discipline of detailing and archiving support activity allows more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Small businesses who work with independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and productive.
Learn additional information concerning Progent's knowledge transfer services.
If your Elgin, Illinois business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).