Fast, Low-cost Remote Computer Network Technical Support for Elgin, Illinois Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality computer support services to customers with small-business IT budgets. Progent has developed a powerful service solution that includes a low-overhead, tightly connected virtual office network, custom online troubleshooting tools, a substantial team of engineers accredited in a broad range of technical practice areas, a Help Desk Call Center service model that maximizes responsiveness and ensures follow-through, a worldwide group of remote support professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving network issues in the shortest time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal IT service team. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations.
Progent can also offer the services of certified consultants to assist your business to plan and implement your cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Business Networks in Elgin, Illinois
Progent's team of industry certified consultants provides assistance for all aspects of information technology used by companies of all sizes. Areas supported by Progent in and around Elgin include:
Support Delivery Alternatives for Elgin, Illinois Companies
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for providing IT support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism promotes fast response, comprehensive service documentation, dependable follow-up, and strict cost control across a range of IT support delivery modes that include online repairs, in-person support, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the expense or delay of on-premises support visits. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's online network support expertise.
- On-site Support
Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: in-person support professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for on-site service visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, visit Online Help Desk Services.
- Help Desk Co-management Services
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting. To learn more, visit Progentís Help Desk Co-management services.
- IT Consulting Expertise
Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, non-stop network engineering, virtualization solutions, plus configuration, customization and training for small business software such as financials, ERP, reporting, CRM, and office productivity software. Progent can help with one-time projects such as site moves and major system migrations, longer term initiatives like customizing an older ERP system to a modern MS Dynamics or Dynamics 365 solution, database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent services like disaster recovery and malware removal.
- Network Infrastructure Guidance for Teleworkers
Progent can help small and medium-size companies to design, implement and debug the infrastructure to support telecommuters. Aspects of network infrastructure where Progent's consultants can deliver support include secure and efficient VPN tunnel connectivity, VDI desktop software, router integration, Wi-Fi network design and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for at-home workers, see infrastructure support services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and extensibility but that is also simple for clients to migrate to a different support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the software in the customer's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with advanced security programs like SIEM solutions to help enterprises meet industry standards and government mandates for IT data protection and reporting.
The breadth and depth of Progent's consulting staff bring a powerful array of benefits to organizations trying to maximize the productivity of their information network within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the front lines of network support, performing a wide variety of IT projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for resolving actual IT problems quickly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for fast solutions. Another advantage of granular pricing is that clients won't be tempted to allow simple problems to fester until they grow into major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The practice of detailing and organizing service records results in more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Small companies who utilize independent service providers or who maintain in-house IT personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
If your Elgin, Illinois business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).