Elgin, IL Online Help from World-class Network Service Professionals
Progent's computer help services can deliver your Elgin, IL business affordable and reliable support from Microsoft and Cisco certified computer experts. By delivering network consulting help when you need it, providing advanced expertise for vital technologies, delivering value-added support such as automated server monitoring, and invoicing only for support you receive, Progent offers your Elgin, Illinois business an affordable alternative for optimizing the profitability of small-scale office networks. Whether you have an on-premises datacenter, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to create and maintain a reliable and secure IT system and to benefit from fast availability of the seasoned support ordinarily restricted to corporations who are able to support a large in-house IT staff.
For larger companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support group. This can cut costs and minimize technical risks for big projects such as application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your business to design and execute a sensible cloud computing strategy.
Primary IT Areas Serviced by Progent for Elgin, Illinois Office Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco Premier CCIE network consultants and Apple accredited consultants, Progent offers urgent assistance and low-cost online consulting to Elgin, IL businesses for a wide array of computer technologies such as:
Service Delivery Options Available for Elgin, Illinois Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, and network management. Progent's paradigm for providing computer support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes fast support, comprehensive activity records, consistent follow-up, and strict expense control for an array of network support delivery modes that include online repairs, onsite support, and top-level consulting.
- Online Service
Progent's Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist clients to analyze and repair network problems without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's online network support expertise.
- Onsite Support
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to deliver small companies the optimal solution: hands-on support technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning why to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, visit Progent's shared Help Desk services.
- IT Consulting Expertise
Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection consulting, high availability it system consulting, virtualization solutions, plus configuration, customization and support for business applications such as financials, ERP, management reporting, CRM, and productivity packages. Progent can help with one-time projects such as office relocations and massive system migrations, longer term projects like customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 package, database software programming and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.
- Network Infrastructure Expertise for Telecommuters
Progent can assist small and medium-size businesses to plan, deploy and troubleshoot the network infrastructure for at-home workers. Aspects of network infrastructure where Progent's consultants can provide guidance include safe and efficient VPN connectivity, VDI desktop software, router configuration, Wi-Fi network planning and deployment, and robust Internet connections. To learn about Progent's infrastructure consulting expertise for at-home workers, visit network infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of availability and expandability but that is also simple for clients to migrate to another service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can handle the multi- platform and loosely standardized networks typical of small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system security and can assist with complex security projects like SIEM solutions to help companies comply with industry standards and government regulations for network information security and incident reporting.
The scope and depth of Progent's consulting staff offer a powerful array of advantages to clients trying to increase the productivity of their IT network within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, in the trenches of network service, executing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a consultant with field-tested methods for resolving actual network problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates major invoices for fast solutions. An additional benefit of by-the-minute invoicing is that customers are not inclined to allow less critical issues to stay unaddressed until they grow into big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small companies who utilize freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Elgin, Illinois business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).