Affordable Network Tech Support from Microsoft certified Experts for Companies in Elgin, IL
By offering professional know-how whenever you require it, providing specialized expertise for key applications, offering innovative services like virtual server hosting, billing only for services delivered, and requiring no setup fees or retainers for standard services, Progent enables you to maximize the competitive value of your information network and reduce support costs. Progent appreciates that information system security, dependability, and efficiency are as important to small businesses as to major corporations but that smaller companies don't have the leverage to spend aggressively in computer networks and internal support staffs. Progent's basic competitive advantage is that no network support firm can match Progent's ability to deliver the IT support your company requires when you require it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network service team. This can reduce expenses and minimize technical risks for major projects such as software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can also offer the services of certified consultants to help your business to design and execute your cloud strategy.

Core Technologies Serviced by Progent for Elgin, Illinois Business Networks
A Microsoft-certified Partner consulting firm that maintains a large group of Cisco Premier CCIE networking consultants and Apple accredited consultants, Progent provides urgent troubleshooting and affordable remote consulting to Elgin, IL small businesses for a wide range of information technologies including:

Service Delivery Options Available for Elgin, Illinois Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Support Mechanism ensures rapid support, thorough activity documentation, consistent follow-through, and strict cost monitoring for an array of network support delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for first-time clients to address urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small businesses the optimal solution: hands-on support professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. For details, refer to Online Help Desk Services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, server virtualization solutions, plus integration, programming and support for small business software including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and massive system upgrades, extended projects such as business analytics software programming and support, relational database application programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small businesses with higher degrees of availability, security, and performance than is feasible with the type of internal data center that is realistically affordable for most small and midsize companies. Since Progent uses the same facilities that host the gear of some of the world's largest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition convenient for clients to transfer to another service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can support the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory mandates for network information protection and incident reporting.

The scope and depth of Progent's engineering staff bring a powerful set of advantages to clients trying to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, executing a broad variety of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for repairing real-world network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size bills for fast repairs. Another benefit of granular billing is that you will not be inclined to permit minor issues to fester until they become major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The discipline of detailing and archiving support activity allows more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Small businesses who work with independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Elgin, Illinois business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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  • 24-Hour Aironet 1700 Access Point Online Troubleshooting Aironet 3600 Access Point Support and Help
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  • 3800 Router Integration Services Branch Routers Professional

    • Operations Manager Consulting
    Microsoft Certified Partner Comprehensive Event Management Support and Integration

    Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco certified IT support experts. With Progent's economically priced IT support packages, mid-size businesses can choose a basic co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer small and midsize business information systems enterprise-class availability, security and productivity.

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    • Information Technology Consulting Firms Microsoft and Apple Mac Desktop
    Top Ranked Desktop Technology Remote Support Services

    Progent can provide a variety of low-cost remote and onsite consulting services to help your business to configure, administer, and debug desktops and mobile devices powered by Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.

  • Amazon MWS programming Development Group Cisco Certified Experts Amazon MWS development Design
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    • Chief Information Officer Computer Consulting
    Chief Information Officer Technical Support Services

    Progent can provide small businesses with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you integrate appropriate technology to enhance business operations so they match more closely with your corporate objectives. Your business can create and implement a well thought out information technology strategy without incurring the cost of a full-time Chief Information Officer.

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    • Lync Server 2013 conference bridges Consulting
    Lync Server 2013 and Android Consultant Services

    Lync 2013, now called Skype for Business, enables businesses of any size to create a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging, real-time presence, web meetings with app sharing, as well as IP-based and PSTN calling enabled for a wide assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync 2013 consultants and network architects can assist your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-based (with Lync Online) or mixed topology suitable for your current and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and deliver live online and onsite training to your IT team and users. Progent offers expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with popular Office and Office 365 applications such as Outlook and PowerPoint.

  • CCIE Certified Meraki MR52 Access Point Consulting Meraki Engineer

    • SCCM 2007 Troubleshooting Support Services
    SCCM 2007 Migration Setup and Support

    Progent can help your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance compliance, and boost productivity by making sure that critical applications stay current, managing licensing, and reporting usage patterns to help you make smart buying decisions. Once you are ready to update your SCCM 2007 configuration management solution, Progent can help you to plan and implement an efficient move to SCCM 2012.

  • CISSP Certified Cybersecurity Analyst Consulting Services Specialists CISSP-ISSEP Cybersecurity

    • Windows Server 2012 R2 Failover Cluster Technical Consultant
    Computer Consultants Windows 2012 Failover Clustering

    Progent's Microsoft-certified failover clustering experts can assist companies of all sizes to assess the advantages of deploying Windows Server 2012 clustering to build an advanced high-availability/disaster recovery strategy, help you to design and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual machines, and show you how to automate the management of failover clusters.

  • CISSP-ISSAP Cybersecurity Professional 24x7 Consulting CISSP-ISSEP Security

    • IT Consultant SharePoint 2019 NGSC
    24 Hour SharePoint 2019 Microsoft Flow IT Services

    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer economical remote and onsite consulting, software development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist you design and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud-based infrastructure into a seamless information management system.

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    • Ubiquiti UniFi XG Security Gateway Consulting Services
    Ubiquiti UniFi Controller software Specialist

    Progent offers quick access to the expertise of seasoned wireless specialists who can help organizations to determine the benefits of Ubiquiti UniFi Wi-Fi access points for your business and assist you to plan, install, manage, and debug your UniFi wireless network. Progent can also conduct a wireless site survey to help you to select, configure, and position UniFi wireless APs for optimal coverage and performance.

  • Check Point 900 Firewalls Secure Check Point ZoneAlarm Technology Consulting Services
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  • Computer Consultants SMS 2003 Upgrade SMS 2003 Upgrade Online Troubleshooting

    • Largest SMS Server Upgrade On-site Technical Support
    Microsoft Expert Systems Management Server Technical Consultant

    Progent’s Microsoft-certified experts provide small and medium size businesses enterprise-class consulting support for SMS Server 2003 and Configuration Manager 2007, Microsoft's solutions for change and configuration management. System Center Configuration Manager 2007 is the new name for the update management solution previously known as Systems Management Server. Configuration Manager provides a range of enhancements to Systems Management Server such as comprehensive automation, integrated Windows Vista Windows Server 2008 support, NAP security support, and boot image management. Progent’s Microsoft certified engineers can show you how to use SMS Server or Configuration Manager 2007 economically for streamlined operating system and application software deployment, security patch administration, software tracking, and software license compliance. Progent's consultants can also assist your company to migrate efficiently from SMS Server to System Center Configuration Manager 2007.

  • Computer Engineer Dynamics GP Software Microsoft Dynamics GP IT Services
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    • Cisco Mobility Express Consulting
    24/7/365 Aironet Wave 2 Wi-Fi AP Support and Setup

    Progent's Cisco certified wireless networking experts offer affordable remote and on-premises support for legacy and modern Wave 2 Aironet Wi-Fi access points (APs) and Progent can help you to design and manage wireless environments that include indoor and outdoor/ruggedized Aironet APs.

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    • Citrix XenApp Datacenter Integration Support
    Citrix XenApp Datacenter Remote Troubleshooting

    Progent's Citrix-certified experts can help you to plan, deploy, manage, and support a virtualized application delivery and management solution based on XenApp. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for distributing server and client-side applications, and Progent's datacenter support consultants can assist your organization to administer and support an off-site datacenter that features high uptime, advanced protection, and rapid disaster recovery.

  • Elgin-Elgin, IL Network Consultants Emergency Phone Support Elgin-Crystal Lake, IL Microsoft and Cisco Integration Specialist
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    • SharePoint 2019 PowerApps Computer Consulting
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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and on-premises consulting, application development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist customers design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud infrastructure into a cohesive information management system.

  • Hybrid cloud Consult Hybrid cloud integration Consult

    • Monitoring and Reporting Professional
    MOM 2007 Remote Support

    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of any size expert online or on-premises consulting support for SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and set up SCOM 2012 management packs according to best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate critical issues detected by System Center 2012 Operations Manager.

  • Security Consulting Companies Microsoft and Apple
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    • Technology Professional ProSight SSL management
    infrastructure documentation management Consulting

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it.

  • IT Outsourcing Model Article White Paper IT Outsourcing Best Practices
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    • Systems Management Server 2003 Network Consultant
    Urgent Microsoft Certified Expert Onsite Technical Support SMS Server Migration

    Progent’s Microsoft certified experts provide small and medium size companies world-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to deliver important software quickly and reliably to appropriate users, lower software expense and stay compliant by determining usage profiles, enhance Windows protection by improving your awareness of weak points and by delivering critical updates, manage your external workforce through accepted standards independent of connection or location, and lower operational costs by fully utilizing the administrative functions built into Windows. Progent’s SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch control, and resource tracking management including program and appliance inventory.

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    • Small Office Network Designers
    Small Business IT Consulting Firm

    Progent is a leader in cost-effectively delivering world-class network support to small businesses. Progent's achievement in handling the network support needs of the historically underserviced small business sector is the combined outcome of key technical and operational breakthroughs that have removed a great deal of the traditional expenses out of managing IT support, injected unprecedented technical expertise into the IT service mechanism, and significantly streamlined the solution cycle.

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    • Remote Windows 8.1 Work Folders Troubleshooting
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    Microsoft Windows 8.1 is engineered to power computers ranging from smart phones and tablets to power-user desktops. An abundance of innovative features, including touch screen support and signature live tiles user interface, offer a broad range of benefits for organizations who know how to put them to work. Progent's Microsoft-certified experts can assist get your business up to speed with Windows 8.1 and show you how to gain significant competitive advantage from the operating system's various new and enhanced technologies.

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  • Lync Server 2013 dial plans Engineers Microsoft Lync Server 2013 Consulting
  • MS Certified Security Auditing Stealth Penetration Testing 24x7 Compliance Auditor Penetration Testing
  • MS SQL Server Integration Companies Best SQL Server Application Support
  • MS Virtual Server Administration Website Remote Troubleshooting Microsoft Certified Hyper-V Virtual Configuration
  • Mac Architecture Information Technology Consulting 24/7 OS X Infrastructure Services
  • Meraki Wireless AP Configuration CCNP Certified Meraki Access Point Management Online Support Services
  • Microsoft Certified Expert Online Office Outlook Instruction Live Online Microsoft Access Instruction
  • Microsoft Certified Lync Server 2013 and SharePoint Specialists Lync Server 2013 Web Apps Server Technology Professional
  • Microsoft Certified Network Support Service Support Consultants Microsoft Certified Partner

    • Expert Microsoft Certified Windows Server 2016 Software Load Balancing Network Engineer
    Top Microsoft Certified Windows Server 2016 PowerShell Consultant Services

    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using low-cost hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, affordable deployment of a failover cluster quorum witness.

  • Microsoft Certified Power BI and SSRS Development Firm Power BI on Azure VMs Contract Programming Firm
  • Microsoft Expert Voice over IP Consulting Services Online Help Microsoft IM Infrastructure
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  • Microsoft Windows 7 Professional Top Network Consultant Microsoft Windows 7 Evaluation
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    • Specialist Risk Monitoring
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    Progent's disaster recovery planning and business continuity consultants can show you how to create a disaster recovery strategy in case of an IT network disaster. Progent can help you create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, non-stop network solution that takes into account reliability issues involving a broad array of infrastructure technologies and procedures.

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  • Microsoft Windows Server 2019 Remote Support Services Windows Server 2019 Deduplication Remote Consulting
  • Microsoft and Cisco Authorized Expert Small Business IT Outsourcing Services Progent Startup Businesses Progent Small Businesses Computer Companies

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    Progent offers small and mid-size companies supplemental or fully outsourced Help Desk call center support for at-home workers.

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    Fault Tolerant Data Center Consultant

    Progent’s fault tolerant network experts provide non-stop computing consulting, disaster recovery planning, network load balancing, fault-tolerant interoffice access, fault-tolerant Internet connection design, high-availability data center consulting, and other 24x7 networking support to show your small business integrate a 24x7 network for mission-critical applications. Progent has the knowledge and experience to design affordable, non-stop networks by deploying the evolving suite of Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can help you design a high-availability mutli-site network with a fully redundant Internet interface and intelligent network load balancing.

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    • Consultant Lync Server 2013 and iPhone
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    Lync 2013, now called Skype for Business, enables businesses of all sizes to build a centrally managed and protected communications environment that supports the modern BYOD computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing, and both IP-based and PSTN calling enabled for a wide range of desktop and mobile devices. Progent's certified Lync 2013 consultants and network integrators can assist you to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your present and future plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver live online and on-premises training to your management team and end users. Progent has in-depth expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

  • Microsoft Windows Computer Consultation Elgin-Crystal Lake, Illinois
  • Network Security Evaluation Symantec Security Symantec Firewall Intrusion Detection
  • Office 365 and on-premises Exchange Support and Help Office 365 and Apple iOS Configuration
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    • Symantec Security Security Company
    Symantec VelociRaptor Security Consultancies

    Progent's Symantec experts can assist you to support discontinued Symantec firewall and VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or help you migrate to newer firewall technology. Progent can also help you design and execute a complete security plan that can include firewall/VPN devices and software, managed security and network protection services, server and application monitoring software, and documented policies and processes. Progent has the expertise to be your single resource for on-going network support, maintenance, training, and security expertise.

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    Progent's CISSP-certified network security experts can help businesses of all sizes with any facet of IT security. Progent can create efficient cybersecurity systems that guard a small office against advanced threats or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate local, remote, and mobile clients accessing network resources distributed over a mix of physical sites and public and private clouds.

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    SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the fast creation of cutting-edge enterprise-class applications that can give your company a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.

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  • Security Consultants Firewall Security Firewall and VPN Information Technology Consulting
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  • Services Microsoft Windows Server 2008 R2 Expert Microsoft Certified Windows Server 2008 Active Directory Network Consultants
  • SharePoint 2013 Newsfeeds Help and Support SharePoint 2013 Excel Services Setup and Support
  • Small Business Implementation Support Cisco Certified Experts Small Business Onsite and Remote Support
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    • Tandberg Telepresence Technology Professional
    Polycom RTX Telepresence Professionals

    Progent can provide access to a veteran specialist with years of hands-on experience configuring, managing, and enhancing telepresence platforms from top-tier suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house network management group, your Internet Service Provider, and your telepresence technology supplier to assist your company maximize the strategic value of your telepresence ecosystem.

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    • Consulting Telecommuting
    Biggest Helpdesk for Telecommuters Online Technical Support

    Progent has two decades of background helping small and mid-size companies to design, install, optimize, manage, and troubleshoot information networks that incorporate a remote workforce.

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    • Open Now Information Risk Assessment Technology Professional
    Internal Network Security Inventory Specialist

    Progent offers two ultra-affordable service packages designed to enable small businesses to receive a professional network security evaluation from a certified security engineer. With Progent's External Security Inventory Checkup, a security engineer administers a comprehensive examination of your network from outside your firewalled perimeter to determine potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, an engineer executes a system scan from an authorized computer inside your company firewall to assess vulnerabilities to inside attacks. Both security inventory packages are configured and executed from a secured external location.

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    • SCVMM 2016 and VMware Help and Support
    SCVMM 2016 Storage QoS Remote Support

    System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you migrate efficiently from older versions of Virtual Machine Manager, develop processes for creating and deploying VMs and VM hosts, implement fault-tolerant scale-out clusters, connect your private cloud resources with public cloud services, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the potential business benefits of new technologies like Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals offer world-class Hyper-V consulting and VMware vSphere support.

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    • ProSight Ransomware Recovery Technical Consultant
    Signature-matching Virus Protection Specialist

    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks.

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    • Managed IT Services Engineer
    Award Winning Consultants Small Business Managed IT services

    Progent's ProSight family of managed IT services are geared to offer businesses who have small internal IT administration and support teams with affordable access to world-class management tools and technical expertise. Benefits of Progent's ProSight line of managed services include fixed IT maintenance costs, smart automation of routine management tasks, ongoing adoption of the latest technology, graceful transition from legacy technology to modern solutions, close alignment of information technology with business objectives, access to seasoned IT experts, and allowing management to concentrate on business instead of fast-evolving computer technology.

  • VMware SRM Consultant Services VMware SRM Disaster Recovery Consult
  • VPN Consultant Services Top Ranked Remote Access Support and Help
  • Virtual Server 2005 Consultant Technology Consulting Services Microsoft Server Virtualization
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    Mandriva Linux Consultant

    Progent's Linux consulting experts offer small companies and developers support for managing and maintaining Linux computers that operate with Microsoft-based networks. Progent can give your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with an easy one-stop consulting firm to show you how to build and manage a secure and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by integrating Windows with leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's Cisco-certified VoIP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously branded CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps like Cisco Unified CM IM and Presence Jabber, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

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  • Windows 2000 Help and Support Windows Server 2000 Migration Consultants
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  • Microsoft Computer Maintenance Elgin-Elgin, Illinois
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  • Windows Server 2012 R2 Hyper-V Support Outsourcing Microsoft Expert Windows Server 2012R2 Cloud Technology Professional
  • Work at Home Video Conferencing Online Support Services 24-Hour Support and Integration At Home Employees Teleconferencing

    • client credential management Engineers
    client credential management Engineers

    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of the time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it.

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