Low-cost Computer Help from Microsoft premier Professionals for Companies in Elgin, IL
By delivering world-class support when you need it, making available specialized expertise for key applications, offering high-value services such as virtual server hosting, billing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your It network and cut support costs. Progent understands that information system protection, dependability, and efficiency are as critical to small companies as to large corporations but that smaller companies don't have the leverage to invest aggressively in computer networks and internal service groups. Progent's basic competitive advantage is that no network consulting firm can equal Progent's capability to provide the IT support your company needs whenever you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the skills of your in-house network support personnel. This can save money and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also provide the services of accredited consultants to help your business to plan and execute your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Business Networks in Elgin, Illinois
Progent provides the services of certified experts for all aspects of network technology deployed in small companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Elgin, Illinois Companies
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, and IT administration. Progent's model for delivering computer support services is based on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, dependable follow-through, and strict cost control for a range of network service delivery options that include remote repairs, on-premises help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of in-person service calls. The experience of Progent's IT consultants allows them to resolve the majority of network issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to address urgent situations and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person service professionals when you need them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more about why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with critical products and technologies including Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection consulting, high availability it system consulting, virtualization strategies, plus integration, programming and support for small business applications including financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office relocations and massive system migrations, extended initiatives such as customizing a legacy MRP platform to a modern Microsoft Dynamics 365 solution, database application programming and DBA services, and web design, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, configure and troubleshoot the infrastructure required for offsite workers. Aspects of network infrastructure where Progent's experts can deliver support include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, wireless network planning and implementation, and reliable Internet connections. For information about Progent's infrastructure consulting services for a remote workforce, visit network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition easy for customers to migrate to a different service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified security experts, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory regulations for network information security and reporting.

The breadth and depth of Progent's engineering staff bring a unique array of advantages to clients wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the front lines of network service, executing a wide range of IT tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with proven methods for fixing real-world IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with major bills for quick solutions. An additional benefit of by-the-minute pricing is that customers will not be inclined to allow minor problems to stay unaddressed until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by every consultant to every client. The practice of detailing and organizing service records results in more efficient support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has little competition. Small companies who utilize independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Elgin, Illinois business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data.

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    Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated Exchange infrastructure to lower capital expense and administrative hassle. You can use Exchange Online to run all your mailboxes, or you can integrate a hybrid solution that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to help your organizations to assess the potential advantages of Microsoft 365 Exchange Online, design a solution that fits your business needs and budget, implement an efficient migration from your current Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT team and users, and provide as-needed consulting and technical support.

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