Fast, Low-cost Online Network Support for Elgin, Illinois Small Companies
For more than two decades, Progent has focused on providing world-quality network support to customers who have small-company budgets. Progent has built a powerful support solution that features a cost-effective, seamless virtual office network, custom remote troubleshooting tools, a large team of engineers certified in a broad array of technical disciplines, a Help Desk service structure that promotes efficiency and ensures follow-through, a worldwide team of remote support professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the least time and at the least cost to customers.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects such as software development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your company to plan and execute your cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Business Networks in Elgin, Illinois
Progent's nationwide team of certified engineers provides assistance for all facets of network technology deployed by businesses of all sizes. Technologies served by Progent in Elgin include:
Service Delivery Alternatives Available for Elgin, Illinois Businesses
Progent offers a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-up, and tight expense control across an array of network support delivery options that include online repairs, on-premises help, and top-level consulting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details concerning Progent's remote computer support services.
- On-site Service
Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for in-person service calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning how to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues. For details, see Online Help Desk Services.
- Help Desk Co-management Services
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's pool of certified desktop support technicians and subject matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For more information, refer to Progentís Help Desk sharing services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, high availability network engineering, virtual server strategies, plus integration, customization and support for business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects including site relocations and major software upgrades, extended projects such as customizing an older ERP platform to a current Microsoft Dynamics or Dynamics 365 solution, relational database software programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network management, or urgent services such as data restoration and malware cleanup.
- Network Infrastructure Guidance for an At-Home Workforce
Progent can help small and mid-size businesses to plan, deploy and troubleshoot the infrastructure required for a remote workforce. Aspects of network infrastructure where Progent's consultants can deliver guidance include secure and efficient VPN connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network design and implementation, and robust Internet access. To find out about Progent's infrastructure consulting expertise for at-home workers, refer to infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also easy for clients to transfer to another support provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit small businesses with mixed networks to save significantly on the expense of capital equipment, system support, and IT management while getting world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can handle the mixed- platform and loosely standardized environments common with small businesses, and retains control of the software in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced remote consulting to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Elgin, Illinois Small Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT consulting enable small and midsize businesses to avoid the problems related to excessive reliance on thinly staffed support firms or freelance consultants.
Teaming with Progent allows your company to:
- Prevent Over Reliance on Freelance Support Consultants
For IT support, smaller businesses sometimes rely excessively on freelance consultants. Although individual service providers carry lower overhead than larger IT service firms and can afford to bill apparently lower rates, they are frequently spread too thin to respond rapidly to urgent problems. If a freelance engineer is occupied with another client, sick, on travelling, or in training, the absence of backup personnel may require your company to go without help in case of a crisis. The more your company grows, network downtime or problems with line-of-business programs get more costly. The money you believed you were conserving on a freelancer can disappear quickly because of lost output. In addition, when independent engineers confront new technologies, the unavailability of a big consulting group to fall back on for help requires them to learn with the meter running while your company winds up with the costs for their ongoing training.
- Have Access to Certified Professionals in Advanced Information Technology Solutions
Many smaller service firms or freelance engineers specializing in small business network support are capable of delivering connect-the-dots fixes but don't have the experience to work efficiently with complicated IT infrastructures that have a variety of platforms, many offices, VoIP implementations, remote clients, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your company because enterprise networks are characteristically complicated, support problems require thorough understanding of in many technical disciplines, and reaching a high degree of stability, availability, and security requires industry-tested best practices.
- Create a Firm Basis for Seamless Growth
Small businesses often begin with a network implemented on a shoestring budget. Lacking a solid architecture, a sequence of ad hoc repairs commonly get thrown on top of a marginal structure. As a business grows, stability and expandability issues can hinder the success of the business. Such environments require proper assessment, smart business analysis, and in-depth experience to migrate to an IT environment that can provide the reliable foundation to handle critical business requirements and ease future expansion.
- Work with Solution Providers, Not Product Vendors
Smaller businesses need guidance and insight to work through an ever more complicated array of IT alternatives available for enabling growth and enhancing productivity. Businesses do not need a network engineer or support organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services only. This allows Progent to align technical support services with the genuine interests of clients. Mixing network support and product selling can result in a situation where the recommended solution is based on a predetermined technology instead of being based on the true needs of a customer.
If your Elgin, Illinois business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).