Professional Online Support for Elgin, Illinois Networks from Microsoft Certified Consultants
Small companies have typically been underserved by large IT support firms. Many small businesses allow themselves to become excessively dependent on freelance engineers or small support firms who lack the bandwidth or broad knowledge to respond quickly or efficiently to technical emergencies. Other small businesses turn to mass-market service firms staffed with personnel able to provide by-the-numbers fixes for ordinary problems but who do not have the experience and technical scope to deal with the variety of configurations and lack of standards that characterizes small business information networks.
Progent's time-tested methodology for delivering low-cost and successful network service to small companies has made Progent one of the premier Microsoft-certified IT service firms in the United States. Progent has provided online support to small businesses in every state in the U.S. (See Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your internal IT service personnel. This can cut costs and minimize technical risks for major projects such as software development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.
Progent can in addition offer access to accredited experts to help your company to design and implement a sensible cloud computing strategy.
Main Practice Areas Serviced by Progent for Business Networks in Elgin, Illinois
Progent provides the support of certified consultants for all facets of network technology deployed in small organizations. Products and technologies serviced by Progent include:
Service Delivery Options for Elgin, Illinois Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and IT administration. Progent's paradigm for delivering IT support is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Contact Center Support Model promotes fast response, comprehensive activity records, dependable follow-through, and tight expense control for a range of IT support delivery alternatives that include remote troubleshooting, onsite help, and top-tier consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progent's Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and repair network issues without the expense or delay of in-person support calls. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to accommodate emergency situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's online network support expertise.
- On-site Service
Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to give small companies the optimal solution: in-person support technicians when you need them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. For details, visit Online Help Desk Services.
- Help Desk Co-management Services
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, visit Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can deliver assistance with critical technologies such as Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, network security engineering, non-stop it system design, server virtualization strategies, plus integration, programming and training for business applications such as financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects including site relocations and major software migrations, extended projects such as upgrading a legacy ERP platform to a modern MS Dynamics or Dynamics 365 solution, database application development and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency services such as data restoration and virus cleanup.
- Network Infrastructure Consulting Services for Telecommuters
Progent can help small and medium-size companies to design, implement and troubleshoot the network infrastructure for work-from-home employees. Aspects of infrastructure for which Progent's consultants can deliver guidance include secure and efficient VPN tunnel connectivity, VDI desktop platforms, router configuration, wireless network planning and implementation, and reliable Internet connectivity. To learn about Progent's network infrastructure support services for an at-home workforce, see network infrastructure guidance for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest degree of availability and extensibility but that is also easy for customers to migrate to another service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can support the multi- platform and loosely standardized environments common with small businesses, and retains control of the licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online support services to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with advanced security projects such as SIEM solutions to help companies comply with industry guidelines and statutory mandates for network data protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a unique array of advantages to companies wishing to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, in the trenches of network support, executing a wide variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for repairing actual network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major invoices for fast repairs. Another benefit of granular pricing is that customers will not be tempted to permit less critical problems to stay unaddressed until they grow into major ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The practice of documenting and organizing service activity results in more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Small companies who work with freelance consultants or who employ in-house support staffs gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Elgin, Illinois company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).