Affordable Computer Tech Support from Microsoft premier Consultants for Businesses in Elizabeth, NJ
By delivering professional support whenever you require it, providing in-depth expertise for critical business applications, offering high-value services such as virtual server hosting, billing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your It network and cut support expenses. Progent appreciates that information system security, reliability, and efficiency are as critical to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to invest aggressively in computer technology and internal support groups. Progent's basic value proposition is that no network support firm can equal Progent's capability to deliver the network support your company needs when you require it and at prices you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network service group. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your business to plan and execute a sensible cloud strategy.
Main Practice Areas Serviced by Progent for Businesses in Elizabeth, New Jersey
Progent's team of industry certified consultants provides assistance for all aspects of network systems deployed by businesses of all sizes. Practice areas supported by Progent in and around Elizabeth include:
Support Delivery Alternatives Available for Elizabeth, New Jersey Businesses
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model promotes fast response, comprehensive service documentation, dependable follow-through, and tight cost monitoring across a range of network service delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix network issues without the expense or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to accommodate emergency network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's remote network troubleshooting expertise.
- On-site Support
Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you require them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site support calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, fault tolerant it system engineering, server virtualization solutions, plus configuration, customization and support for business applications including financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-time projects such as site moves and massive system upgrades, extended projects like management information software development and customization, database software programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange and MS SQL to provide small businesses with higher levels of reliability, security, and performance than is feasible using the class of internal data center that is achievable for most small and midsize organizations. Since Progent utilizes the same facilities that host the gear of some of the world's largest IT organizations, Progent can save you the cost of building and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems are consistently backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and scalability but that is in addition convenient for clients to migrate to another support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the mixed- OS and loosely standardized networks common with smaller businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert online consulting support to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Elizabeth, New Jersey Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate network support enable small businesses to avoid the problems associated with excessive dependence on thinly staffed support organizations or individual consultants.
Working with Progent's Experts allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For network services, smaller companies often rely excessively on individual consultants. Though freelance service engineers carry lower overhead than more substantial IT service organizations and can afford to charge nominally smaller fees, freelancers are often too busy to react quickly to urgent network problems. If a freelance consultant is busy with different customer, sick, on travelling, or in training, the lack of backup personnel may force your company to wait for assistance in case of a crisis. The more your small business expands, system downtime or difficulties with critical applications become more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost output. Also, when independent engineers encounter unfamiliar technologies, the lack of a large engineering team to rely on for assistance forces them to train in place while your company winds up footing the bill for their continuing education.
- Have Access to Expertise in Complex Network Solutions
The majority of small service organizations or independent consultants focused on small business network consulting are capable of providing routine fixes but don't have the experience to deal cost-effectively with complicated IT configurations with a variety of operating systems, numerous locations, VoIP implementations, remote workforces, interconnected financial and operational software, eCommerce, and custom business applications. Progent's background with global companies and Progent's extensive staff of experts can be valuable to your business because big-company environments are by nature complicated, support issues demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection requires industry-tested best practices.
- Build a Firm Basis for Seamless Growth
Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of band-aid repairs often get tossed onto of a weak structure. As a company grows, reliability and expandability issues can hinder the productivity of the business. These networks require thorough evaluation, intelligent business planning, and in-depth expertise to migrate to an IT infrastructure that will provide the reliable foundation to handle current business requirements and support downstream expansion.
- Work with Solution Finders, Not Product Resellers
Smaller businesses require direction and education to navigate through an ever more complex array of IT options offered for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align consulting support with the real needs of customers. Combining network consulting and product selling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the actual needs of a client.
In case your Elizabeth, New Jersey company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).