Elizabeth, NJ Online Support from Certified Computer Network Service Professionals
Progent's computer technical support services can provide your Elizabeth, NJ business budget-friendly and dependable support from world-class computer professionals. By delivering IT consulting service when you require it, offering specialized knowledge for key technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Elizabeth, New Jersey business an economical solution for optimizing the business value of small business information systems. If you maintain an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations to build and manage a robust and secure IT network and to benefit from quick availability of the experienced support typically available only to businesses who can support a sizeable internal information technology staff.
For mid-size and large businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT support personnel. Co-sourcing can save money and minimize technical risks for big projects such as application programming, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified experts to help your company to plan and execute your cloud computing strategy.
Key Technologies Serviced by Progent for Business Networks in Elizabeth, New Jersey
Progent's team of industry certified experts provides assistance for virtually all facets of information systems deployed by companies of any size. Technologies supported by Progent in and around Elizabeth include:
Service Delivery Alternatives for Elizabeth, New Jersey Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and IT management. Progent's paradigm for delivering computer support is based on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive service records, dependable follow-through, and strict cost control for an array of network service delivery modes that include remote repairs, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can assist clients to analyze and fix network issues without the expense or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to resolve most network issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to address urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting services.
- Onsite Support
Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: on-premises support technicians when you require them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for on-site support calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, see Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies affordable access to world-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, fault tolerant network consulting, virtual server strategies, plus integration, programming and training for business software such as financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site relocations and major software migrations, longer term initiatives such as business reporting application development and support, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response such as disaster recovery and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is also convenient for clients to transfer to another service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit businesses with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the client's possession so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online support to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network protection and can help with complex security projects such as SIEM solutions to help enterprises meet business guidelines and statutory regulations for network data protection and incident reporting.
The breadth and size of Progent's consulting team bring a powerful set of benefits to customers wishing to increase the business value of their IT system within a realistic budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, in the trenches of network service, executing a broad variety of technical tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for resolving actual IT problems quickly.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you pay only for received support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no retainer for support services provided during normal business hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with big invoices for fast solutions. An additional advantage of granular billing is that clients are not inclined to permit incipient issues to stay unaddressed until they become major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation given by each consultant to each client. The discipline of detailing and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house support personnel gain when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
Read additional information about Progent's knowledge transfer services.
In case your Elizabeth, New Jersey company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).