Elizabeth, NJ Online Support from World-class Computer Network Service Consultants
Progent's computer technical support services can provide your Elizabeth, NJ company affordable and dependable support from world-class network experts. By delivering IT consulting help when you need it, providing advanced expertise for vital applications, delivering unique services such as 24x7 network monitoring, and charging only for services you use, Progent gives your Elizabeth, New Jersey company an affordable solution for maximizing the business value of small business networks. If you maintain an on-premises datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to build and maintain a reliable and secure information network and to benefit from quick availability of the skilled support usually restricted to enterprises who are able to support a sizeable internal information technology staff.
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the skills of your internal IT service group. Co-sourcing can save money and minimize technical risks for major IT initiatives like software design and development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your business to design and implement your cloud computing strategy.
Core Technical Areas Supported by Progent for Businesses in Elizabeth, New Jersey
Progent offers the services of qualified experts for all aspects of information technology deployed in small and midsize companies. Technologies supported by Progent include:
Support Delivery Alternatives Available for Elizabeth, New Jersey Companies
Progent offers a selection of options for providing small and midsize businesses with affordable IT services for technical support, consulting, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk operational structure common to big IT groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-up, and tight expense monitoring for a range of network service delivery modes that include online repairs, in-person support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting services.
- Onsite Service
Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small and midsize companies the best of both worlds: on-premises service professionals when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for on-site support visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network design, virtual server solutions, plus integration, programming and support for business applications such as financials, ERP, reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and major software upgrades, longer term projects like upgrading an older MRP platform to a current MS Dynamics or Dynamics 365 solution, database application programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency response such as data restoration and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of availability and scalability but that is also convenient for customers to migrate to a different support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and network management while achieving world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the client's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert online consulting to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for IT data protection and incident reporting.
The breadth and depth of Progent's engineering staff bring a unique array of benefits to clients wishing to increase the business value of their IT system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network service, executing a wide range of IT projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for repairing actual IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no registration charge and asks no retainer for services delivered during regular working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big bills for quick repairs. Another benefit of granular billing is that customers will be less tempted to permit less critical issues to fester until they become major ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by every consultant to each client. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who employ in-house support personnel gain when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Elizabeth, New Jersey company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).