Elizabeth, NJ Remote Help from Certified Computer Network Service Experts
Progent's computer troubleshooting services can deliver your Elizabeth, NJ business budget-friendly and dependable access to enterprise-class network professionals. By providing network consulting help when you need it, offering specialized knowledge for mission-critical technologies, delivering value-added services such as automated server monitoring, and billing only for support you receive, Progent gives your Elizabeth, New Jersey business an economical alternative for optimizing the productivity of small business networks. Whether you have a local system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and maintain a robust and secure IT network and to benefit from fast access to the experienced help ordinarily available only to corporations who are able to maintain a large in-house information technology staff.
For larger companies, Progent offers co-sourcing support to supplement the skills of your internal IT service personnel. This can cut costs and help meet schedules for big IT initiatives such as application development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to assist your business to plan and execute your cloud strategy.
Popular Areas of Expertise Serviced by Progent's Consultants for Businesses in Elizabeth, New Jersey
Progent's nationwide team of certified consultants provides support for virtually all aspects of information technology used by organizations of any size. Areas supported by Progent in and around Elizabeth include:
Service Delivery Alternatives Available for Elizabeth, New Jersey Companies
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive activity documentation, dependable follow-through, and strict expense monitoring for a range of network service delivery modes that include remote repairs, in-person help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online computer support expertise.
- Onsite Service
Progent offers on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the ideal combination: onsite support professionals when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site support calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details about how and why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can provide assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, non-stop it system engineering, virtualization solutions, plus configuration, programming and training for business programs such as accounting, operations, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office relocations and massive system migrations, longer term initiatives such as business information software programming and customization, relational database software development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of dependability, protection, and performance than is possible with the type of internal data center that is practical for the majority of small businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay current, protection and performance is continually monitored, and systems and data files are consistently backed up and available for complete and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for clients to migrate to another support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit businesses with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the software in the client's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote consulting support to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Elizabeth, New Jersey Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate IT consulting allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on thinly staffed support organizations or independent consultants.
Teaming with Progent's Experts enables your business to:
- Prevent Excessive Dependence on Freelance Consultants
For IT support, smaller companies sometimes depend excessively on individual consultants. Although freelance service engineers have lower expenses than larger support firms and can typically bill apparently smaller fees, individuals are frequently too busy to respond rapidly to urgent network problems. If an independent engineer is occupied with another customer, sick, on travelling, or in training, the lack of backup staff may require your business to wait for assistance during an emergency. As your company expands, system downtime or difficulties with critical applications get more costly. The dollars you thought you were conserving on a freelancer can disappear fast due to lost productivity. In addition, when freelance consultants encounter unfamiliar technologies, the lack of a large engineering team to rely on for assistance forces them to train on the job while your organization winds up with the costs for their continuing training.
- Gain Access to Certified Professionals in Advanced Information Technology Issues
The majority of smaller service organizations or freelance consultants specializing in small company network consulting are capable of providing routine fixes but lack the experience to work cost-effectively with complex network configurations with mixed operating systems, multiple sites, Voice over IP implementations, mobile workforces, interconnected financial and analytical software, eCommerce, and custom line-of-business applications. Progent's experience with global companies and Progent's large group of specialists can benefit your business because enterprise environments are characteristically complicated, support issues require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and security requires industry-tested leading practices.
- Create a Solid Basis for Seamless Growth
Small companies typically start with a network implemented on a shoestring budget. Without a proper basis, a series of band-aid repairs often get thrown onto of a marginal foundation. As a business grows, reliability and expandability problems can undermine the success of the business. These environments need thorough assessment, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that will act as the reliable foundation to meet current business requirements and ease future growth.
- Team with Solution Consultants, Not Product Vendors
Smaller businesses need direction and education to navigate through an ever more complex maze of technology alternatives available for enabling business growth and enhancing productivity. They do not need a network consultant or service organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to align technical support services with the genuine needs of customers. Combining IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a customer.
Get in Touch with Progent
If your Elizabeth, New Jersey company wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).