Elizabeth, New Jersey Microsoft and Cisco Premier Consultants

Support Delivery Alternatives Available for Elizabeth, New Jersey Companies
Progent has a selection of alternatives for providing small companies with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's model for providing IT support is based on the Call Center operational structure common to big IT organizations. Progent's Contact Center Support Model ensures rapid support, comprehensive service documentation, consistent follow-up, and tight expense control for a range of IT service delivery alternatives that include remote repairs, on-premises support, and top-tier consulting.

• Remote Service
  Progent's Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and fix network issues without the cost or delay of in-person support visits. The background of Progent's network consultants makes it possible to handle the majority of IT problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's online network support services.

• Onsite Service
  Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: hands-on support professionals when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how and why to register for Progent's in-person computer support services.

• Phone Support
  Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues. for more information, refer to Help Desk Services.

• Shared Help Desk Services
  Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and reporting. For details, see Progent's shared Help Desk services.

• Consulting Expertise
  Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with critical technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security engineering, high availability it system consulting, virtual server solutions, plus integration, customization and support for small business programs such as financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and massive software upgrades, longer term projects like customizing an older MRP system to a current Microsoft Dynamics or Dynamics 365 solution, database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response such as data restoration and malware cleanup.

• Infrastructure Guidance for an At-Home Workforce
  Progent can assist small and mid-size businesses to plan, set up and troubleshoot the infrastructure to support work-from-home employees. Aspects of infrastructure where Progent's consultants offer guidance include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network design and implementation, and reliable Internet access. For details about Progent's network infrastructure consulting services for teleworkers, see network infrastructure expertise for telecommuters.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also convenient for customers to migrate to another service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network administration while getting world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the multi- platform and non- standardized networks typical of small businesses, and retains control of the software in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

• Hybrid Cloud Integration Support
  Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you�re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can help with advanced security programs like SIEM solutions to help enterprises comply with business standards and statutory requirements for network data security and reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of advantages to companies trying to maximize the productivity of their information network within a realistic budget. These benefits include:

• Best Industry Methodology
  Progent’s team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of IT tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only expert technical capability, but also a consultant with field-tested methods for solving real-world IT problems rapidly. Find out more about Progent's best practices for network consulting.

• Granular Pricing
  Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with king-size bills for quick repairs. Another advantage of granular pricing is that you won't be tempted to allow minor problems to stay unaddressed until they grow into big ones. Find out more details about Progent's value pricing for IT outsourcing.

• Complete Reporting of Network Services
  Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports given by every staff member to every client. The practice of detailing and archiving support records results in more effective support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who employ internal IT personnel gain when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Elizabeth, New Jersey company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).