Affordable Network Tech Support from Microsoft certified Professionals for Companies in Elizabeth, NJ
By delivering professional support whenever you require it, providing in-depth expertise for key applications, offering high-value services such as virtual server hosting, invoicing only for help delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your It system and cut service costs. Progent appreciates that information system protection, reliability, and efficiency are just as important to small businesses as to large enterprises but that small organizations don't have the economy of scale to spend heavily in information networks and internal service groups. Progent's basic value proposition is that no IT consulting firm can match Progent's ability to deliver the network support your company requires when you need it and at prices you can afford.
For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for major projects like software programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud strategy.
Main Products and Technologies Serviced by Progent for Elizabeth, New Jersey Businesses
As a Microsoft-certified Partner computer support firm that maintains a world-class team of Cisco CCIE networking experts and Apple Computer certified consultants, Progent provides emergency troubleshooting and affordable remote consulting to Elizabeth, NJ small businesses for a wide array of computer technologies such as:
Service Delivery Alternatives for Elizabeth, New Jersey Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Support Mechanism ensures fast support, thorough service records, dependable follow-up, and strict expense monitoring for a range of IT service delivery modes that include remote troubleshooting, on-premises support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person service visits. The background of Progent's IT engineers makes it possible to handle most IT problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to accommodate emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support experts to deliver small businesses the best of both worlds: in-person support professionals when you require them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. For details, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, fault tolerant it system design, virtual server strategies, plus integration, programming and training for small business software such as accounting, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, extended initiatives such as business analytics application development and support, database software programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with higher levels of reliability, protection, and performance than is feasible with the type of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of some of the planet's largest IT organizations, Progent can eliminate the investment in building and managing the systems required for world-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems are consistently archived and ready for complete and rapid restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is in addition easy for clients to transfer to a different service provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow businesses with multi-vendor environments to save significantly on the costs of capital equipment, system support, and IT management while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that moving to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote consulting to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Elizabeth, New Jersey Small Businesses
Progent's size, depth of information technology skill, and experience with corporate network support enable small businesses to avoid the pitfalls associated with over dependence on thinly staffed service firms or individual consultants.
Teaming with Progent allows your small business to:
- Avoid Over Dependence on Individual Consultants
For IT services, small businesses often depend excessively on individual engineers. Although individual service providers carry lower expenses than more substantial support organizations and can afford to bill nominally smaller fees, freelancers are occasionally spread too thin to respond quickly to urgent network problems. If a freelance engineer is busy with different customer, ill, on travelling, or in class, the lack of replacement personnel may require your company to wait for assistance during an emergency. The more your company grows, system downtime or difficulties with critical programs get more expensive. The dollars you believed you were saving on a freelancer can evaporate quickly due to lower productivity. In addition, when freelance engineers confront new technologies, the unavailability of a big consulting group to depend on for advice requires them to learn with the meter running while your business ends up with the costs for their ongoing education.
- Gain Access to Expertise in Advanced Information Technology Solutions
The majority of small support organizations or freelance engineers who concentrate on small business network support are capable of providing routine fixes but don't have the background to deal efficiently with complex network environments with a variety of platforms, numerous offices, Voice over IP systems, remote clients, integrated accounting and analytical applications, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your small business because enterprise environments are by nature complicated, support issues require thorough knowledge in numerous technical disciplines, and reaching a high level of stability, availability, and protection requires enterprise-tested leading practices.
- Create a Firm Foundation for Growth
Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a strong basis, a sequence of band-aid repairs often get thrown on top of a weak structure. As a business grows, reliability and expandability problems can obstruct the success of the organization. Such networks require proper assessment, smart strategic planning, and broad-based experience to migrate to an IT infrastructure that will provide the reliable foundation to handle critical business requirements and ease downstream growth.
- Team with Solution Finders, Not Product Resellers
Small companies need guidance and education to work through an ever more complicated array of IT alternatives offered for accelerating growth and improving efficiency. They do not need an IT engineer or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent provides services only. This allows Progent to match consulting support services with the genuine interests of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is based on a preselected technology rather than being based on the actual requirements of a small business.
Get in Touch with Progent
In case your Elizabeth, New Jersey business needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).