Quick, Low-cost Remote Network Assistance for Elizabeth, New Jersey Small Businesses
For over twenty years, Progent has focused on delivering world-class IT support to customers with small-business budgets. Progent has developed a powerful service solution that includes a cost-effective, seamless virtual office network, sophisticated online repair technology, a substantial team of consultants certified in a wide array of technical practice areas, a Call Center operational structure that promotes efficiency and guarantees follow-through, a worldwide group of remote troubleshooting experts, in-person service availability for the majority of most zip codes in the United States, and a company culture committed to resolving network issues in the shortest time and at the least cost to customers.

For larger companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects such as application design and development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of accredited consultants to help your business to design and execute a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Office Networks in Elizabeth, New Jersey
Progent's group of industry certified experts provides support for all aspects of network technology found in companies of any size. Practice areas supported by Progent in and around Elizabeth include:

Service Delivery Options Available for Elizabeth, New Jersey Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering network support is based on the Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive service records, dependable follow-through, and tight cost control for an array of IT service delivery options that include remote repairs, in-person support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support visits. The experience of Progent's IT engineers allows them to handle most IT issues quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details about Progent's remote network support expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises service technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for on-site support calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class consultants who can provide help with vital technologies such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, fault tolerant network design, virtual server strategies, plus configuration, programming and support for business programs such as accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with one-shot projects including site relocations and massive system migrations, longer term initiatives like customizing a legacy MRP platform to a current Microsoft Dynamics 365 solution, database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, configure and troubleshoot the infrastructure required for offsite workers. Areas of network infrastructure for which Progent's consultants can provide assistance include secure and efficient VPN connections, VDI desktop software, router setup, Wi-Fi network design and deployment, and robust Internet connectivity. For information about Progent's infrastructure expertise for an at-home workforce, refer to network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is also convenient for customers to transfer to another support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit businesses with mixed networks to save significantly on the expense of capital equipment, system support, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the multi- OS and loosely standardized networks typical of small businesses, and retains control of the licenses in the client's hands so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online support services to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on system protection and can help with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and statutory regulations for network information protection and reporting.

The breadth and size of Progent's consulting team offer a powerful set of benefits to organizations wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the forefront of network support, performing a broad range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical help, but also a consultant with field-tested methods for solving real-world IT problems efficiently. Read more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size invoices for quick repairs. Another advantage of granular billing is that you are not inclined to allow less critical issues to stay unaddressed until they become big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports given by every consultant to every client. The discipline of documenting and archiving service records results in more effective service and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small businesses who work with freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
If your Elizabeth, New Jersey business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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