Elizabeth, NJ Online Help from Certified Computer Network Service Experts
Progent's computer network troubleshooting services can deliver your Elizabeth, NJ business cost-effective and consistent support from world-class consulting professionals. By delivering network consulting service when you require it, providing specialized knowledge for critical technologies, delivering value-added support such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Elizabeth, New Jersey company an economical solution for maximizing the productivity of small business information systems. Whether you run an onsite system, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and maintain a reliable and safe IT system and to have quick access to the seasoned help ordinarily available only to corporations who can maintain a large internal information technology staff.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support team. This can save money and help meet schedules for big IT initiatives like software development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also offer access to certified consultants to assist your business to design and execute your cloud strategy.

Core IT Areas Serviced by Progent for Elizabeth, New Jersey Business Networks
As a Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco Premier CCIE networking consultants and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Elizabeth, NJ businesses for a wide array of information technologies including:

Support Delivery Options Available for Elizabeth, New Jersey Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective IT services for technical support, consulting, and IT administration. Progent's paradigm for providing IT support services is based on the Call Center structure common to big IT organizations. Progent's Help Desk Support Mechanism promotes fast response, thorough service documentation, reliable follow-up, and tight cost control for a range of IT support delivery options that include remote repairs, onsite help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants allows them to handle most network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to accommodate urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small and midsize businesses the ideal combination: onsite service professionals when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's roster of certified technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting. For details, see Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies including Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network security engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, programming and training for business applications including accounting, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site relocations and massive software migrations, longer term initiatives such as upgrading an older MRP platform to a modern Microsoft Dynamics 365 package, relational database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent services like data restoration and virus cleanup.

  • Network Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size companies to plan, implement and troubleshoot the network infrastructure to support teleworkers. Aspects of infrastructure where Progent's consultants can deliver guidance include safe and convenient VPN connectivity, VDI desktop platforms, router configuration, wireless LAN planning and implementation, and reliable Internet access. To learn about Progent's network infrastructure consulting expertise for at-home workers, see infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in an environment that not only delivers the top degree of dependability and expandability but that is also easy for clients to transfer to a different service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow companies with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert remote consulting to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Elizabeth, New Jersey Businesses
Progent's staff size, depth of information technology expertise, and familiarity with corporate network support allow small and midsize companies to avoid the problems associated with excessive dependence on thinly staffed service firms or individual consultants.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, small companies sometimes depend heavily on freelance engineers. Although individual service engineers have lower overhead than larger support organizations and can typically bill nominally lower fees, they are sometimes too overworked to react rapidly to urgent situations. If a freelance engineer is occupied with different client, ill, on vacation, or in class, the absence of replacement staff may force your business to wait for help during a crisis. The more your small business expands, network unavailability or difficulties with line-of-business programs get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lost productivity. Also, when freelance consultants confront new technologies, the unavailability of a big consulting group to count on for help forces them to learn with the meter running while your company winds up footing the bill for their ongoing training.

  • Gain Access to Certified Professionals in Advanced Network Issues
    The majority of smaller support firms or freelance engineers specializing in small company network support may excel at providing connect-the-dots fixes but lack the background to deal efficiently with complex IT infrastructures with mixed operating systems, many offices, Voice over IP implementations, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your business because big-company environments are characteristically complex, integration problems demand in-depth understanding of in many technical areas, and achieving an acceptable level of robustness, availability, and protection requires industry-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a proper basis, a sequence of band-aid repairs often get tossed on top of a marginal structure. As a company evolves, stability and scalability problems can undermine the success of the business. These networks require proper assessment, smart strategic planning, and in-depth expertise to upgrade to a network environment that can act as the solid basis to handle critical business needs and support downstream growth.

  • Team with Solution Providers, Not Product Resellers
    Small businesses need direction and education to navigate through an increasingly complex array of IT alternatives available for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This allows Progent to align technical support services with the genuine interests of clients. Mixing network consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being based on the true requirements of a small business.

How to Contact Progent
In case your Elizabeth, New Jersey company needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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