Professional Online Help for Elizabeth, New Jersey Computer Networks from World-class Engineers
Small businesses have traditionally been underserved by major network service organizations. Many small businesses permit themselves to grow excessively dependent on freelance engineers or small support firms who lack the size or broad skill sets to react promptly or effectively to network crises. Other small companies resort to mass-market support firms staffed with personnel trained to offer by-the-numbers solutions to ordinary problems but who do not have the background and versatility to handle the variety of environments and absence of standardization typical of small company IT networks.
Progent's proven approach to providing low-cost and effective technical service to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the country. Progent has provided online help to companies in every state in the country (See Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited experts to help your business to plan and execute your cloud strategy.
Primary Practice Areas Serviced by Progent for Businesses in Elizabeth, New Jersey
Progent's team of industry certified engineers provides help for all aspects of information systems deployed by businesses of any size. Practice areas supported by Progent in Elizabeth include:
Service Delivery Options for Elizabeth, New Jersey Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's model for providing IT support is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Support Model ensures rapid response, thorough activity records, dependable follow-through, and tight expense control across an array of network support delivery options that include remote repairs, in-person help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and repair network issues without the expense or delay of in-person service calls. The background of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote computer support services.
- Onsite Service
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small companies the best of both worlds: hands-on support technicians when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning why to register for Progent's in-person network support.
- Phone Support
Progent's Help Desk Services are designed for small and midsize companies who require prompt and dependable support from an online Helpdesk with efficient phone assistance, online repair tools, and enough technical depth for all needed escalation. Because smaller businesses typically are constrained by limited IT budgets and can spare scant management bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business computer networks stay up and running. Read more details about Progent's Helpdesk services.
- IT Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus integration, customization and training for small business applications including financials, ERP, management reporting, CRM, and productivity suites. Progent can help with short-term projects including office moves and major software migrations, longer term projects like management analytics application programming and customization, relational database application development and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency services like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for key business applications like Exchange and MS SQL to provide small companies with greater levels of availability, security, and recoverability than is possible using the type of on-site data center that is achievable for most small organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can save you the investment in building and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems are consistently archived and available for full and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition easy for customers to migrate to another service provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit companies with mixed networks to save dramatically on the costs of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can handle the mixed- OS and loosely standardized environments common with small businesses, and keeps control of the software in the client's hands so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-certified security experts,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on system protection and can help with advanced security projects like SIEM solutions to help companies comply with industry standards and government requirements for IT information protection and incident reporting.
The breadth and size of Progent's engineering staff bring a unique set of benefits to organizations trying to increase the productivity of their IT system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, at the forefront of IT support, performing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just expert technical help, but also a consultant with field-tested approaches for fixing actual network problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during normal business hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for fast repairs. Another advantage of granular pricing is that clients will be less tempted to permit less critical issues to fester until they grow into big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to each client. The discipline of detailing and archiving service activity allows more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Elizabeth, New Jersey company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).