Elizabeth, NJ Remote Support from Certified Computer Troubleshooting Consultants
Progent's computer troubleshooting services can deliver your Elizabeth, NJ company budget-friendly and dependable support from enterprise-class consulting experts. By providing IT support help when you require it, providing advanced knowledge for line-of-business technologies, offering value-added services such as 24x7 server monitoring, and invoicing only for support you receive, Progent gives your Elizabeth, New Jersey business an affordable option for optimizing the productivity of small office networks. If you have an on-premises datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to build and manage a reliable and secure IT network and to have fast access to the seasoned support ordinarily available only to enterprises who can afford a sizeable internal information technology staff.
For larger businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network service team. This can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your business to plan and implement your cloud computing strategy.
Primary IT Areas Supported by Progent for Office Networks in Elizabeth, New Jersey
Progent offers the services of certified experts for all aspects of network technology found in small organizations. Technologies supported by Progent include:
Support Delivery Alternatives Available for Elizabeth, New Jersey Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing computer support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Service Model ensures fast support, thorough activity documentation, consistent follow-through, and strict expense monitoring across an array of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the expense or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent bills per minute with zero startup fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more information concerning Progent's online computer support expertise.
- Onsite Service
Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service experts to deliver small and midsize companies the ideal combination: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for in-person service visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more concerning how to register for Progent's onsite network support services.
- Phone Support
Progent's Contact Center Services are designed for all companies who need prompt and dependable access to an online Helpdesk with efficient telephone assistance, online repair capability, and sufficient technical depth for full problem escalation. Since small and midsize businesses usually are constrained by limited IT funds and can spare scant executive attention for handling network support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that small business information networks stay productive. Read more concerning Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, high availability network design, virtualization strategies, plus configuration, customization and support for business programs including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects such as site moves and major system upgrades, extended initiatives such as management reporting software programming and support, database software development and DBA support, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of dependability, protection, and performance than is possible with the type of internal data center that is achievable for most small organizations. Because Progent utilizes the same facilities that support the gear of many of the world's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs remain current, security and performance is continually tracked, and systems are regularly archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition convenient for customers to migrate to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the multi- OS and non- standardized networks common with smaller companies, and keeps control of the software in the client's possession so that migrating to a new virtual system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online consulting to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of network security and can help with complex security programs such as SIEM solutions to help enterprises meet industry guidelines and statutory mandates for network data security and reporting.
The breadth and depth of Progent's consulting staff offer a unique array of advantages to companies wishing to increase the productivity of their IT network within an affordable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the forefront of IT service, executing a wide range of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for repairing actual network problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids king-size bills for fast repairs. Another advantage of by-the-minute billing is that your company will not be tempted to permit minor issues to fester until they become big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports given by each consultant to every client. The discipline of documenting and archiving support activity results in more effective service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Elizabeth, New Jersey business needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).