Low-cost Network Support from Microsoft Certified Experts for Companies in Elizabeth, NJ
By offering professional know-how when you need it, making available specialized expertise for critical business applications, offering high-value services such as virtual data center hosting, invoicing solely for help delivered, and requiring no sign-up fees or retainers for standard services, Progent allows your company to maximize the business value of your information system and cut service expenses. Progent recognizes that information system security, dependability, and efficiency are just as important to small companies as to large enterprises but that small organizations lack the economy of scale to invest heavily in computer technology and internal service staffs. Progent's basic competitive advantage is that no IT support firm can match Progent's capability to deliver the network support your company needs whenever you need it and at prices you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house IT support group. This can cut costs and minimize technical risks for big IT initiatives such as software design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your company to plan and implement a sensible cloud strategy.

Main Products and Technologies Serviced by Progent for Elizabeth, New Jersey Businesses
A Microsoft-certified Partner consulting firm that maintains a large team of Cisco qualified CCIE network infrastructure consultants and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Elizabeth, NJ companies for a broad array of computer technologies including:

Service Delivery Options Available for Elizabeth, New Jersey Companies
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for providing network support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Service Model ensures rapid response, thorough service documentation, reliable follow-through, and tight cost monitoring across a range of network support delivery options that include online repairs, onsite support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's network consultants allows them to resolve most IT issues rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to deliver small businesses the optimal solution: hands-on service technicians when you require them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more about why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all companies who need fast and reliable access to an online Help Desk Call Center with effective telephone support, remote troubleshooting tools, and enough technical strength for all needed escalation. Since small and midsize businesses typically are constrained by limited IT budgets and can provide little management bandwidth for dealing with IT support, Progent's Contact Center Services could be the most cost-effective way to make sure that small business information systems stay productive. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability it system engineering, virtual server solutions, plus configuration, customization and training for business applications including financials, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site moves and major software upgrades, longer term projects such as management reporting application development and support, relational database application programming and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange and SQL Server in order to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for most small companies. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in an environment that not only provides the highest level of dependability and scalability but that is also convenient for clients to transfer to another service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow companies with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the mixed- platform and non- standardized networks common with small companies, and keeps control of the software in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to deliver web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of system protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for IT data protection and reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to customers trying to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, in the trenches of IT support, performing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not only expert IT skills, but also a support engineer with proven methods for resolving actual IT problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during regular working hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids big bills for fast solutions. Another advantage of granular invoicing is that clients are not tempted to allow incipient problems to fester until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to every client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small companies who work with freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
In case your Elizabeth, New Jersey business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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