Elizabeth, NJ Online Help from Certified Network Service Experts
Progent's computer network support services can deliver your Elizabeth, NJ company low cost and consistent support from enterprise-class technical professionals. By delivering IT support service when you require it, providing specialized knowledge for mission-critical technologies, delivering value-added services such as 24x7 network monitoring, and charging only for support you use, Progent offers your Elizabeth, New Jersey company an affordable option for maximizing the productivity of small-scale business information systems. Whether you run an onsite system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and manage a robust and secure IT network and to have fast availability of the seasoned support usually restricted to corporations who can afford a sizeable internal information technology group.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network support staff. This can reduce expenses and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified experts to assist your company to design and execute your cloud computing strategy.
Core IT Areas Serviced by Progent for Businesses in Elizabeth, New Jersey
Progent's team of industry certified support professionals offers assistance for all aspects of information systems found in businesses of all sizes. Practice areas served by Progent in Elizabeth include:
Service Delivery Alternatives for Elizabeth, New Jersey Businesses
Progent has a selection of options for providing small businesses with affordable IT services for troubleshooting, consulting, and network administration. Progent's model for delivering IT support services is built on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough service records, consistent follow-up, and tight cost monitoring across an array of IT support delivery modes that include online troubleshooting, in-person support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of on-premises support visits. The experience of Progent's network consultants allows them to resolve most network problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration process for new clients to accommodate emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional information about Progent's online network troubleshooting services.
- On-site Support
Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small companies the optimal solution: hands-on service technicians when you need them plus the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for in-person support calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, see Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics. For more information, visit Progentís shared Help Desk services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection consulting, high availability it system design, virtualization solutions, plus integration, programming and training for business applications including accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects such as site relocations and major software migrations, extended initiatives such as upgrading a legacy ERP system to a modern MS Dynamics 365 solution, database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent response like data restoration and virus cleanup.
- Network Infrastructure Consulting Expertise for Telecommuters
Progent can help small and mid-size companies to plan, set up and debug the network infrastructure to support a remote workforce. Aspects of network infrastructure where Progent's experts offer support include secure and convenient VPN connections, Virtual Desktop Infrastructure software, router setup, wireless network planning and implementation, and robust Internet connectivity. For information about Progent's network infrastructure support services for at-home workers, go to infrastructure expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in a setting that not only provides the top level of availability and expandability but that is in addition simple for customers to migrate to another support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the multi- OS and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced online support services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system security and can assist with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and government requirements for IT data protection and incident reporting.
The breadth and size of Progent's consulting staff bring a powerful set of benefits to organizations wishing to maximize the business value of their information system within a realistic budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the front lines of network service, performing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for resolving actual IT problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no registration charge and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size invoices for fast repairs. An additional advantage of granular invoicing is that customers are less inclined to permit simple issues to stay unaddressed until they become big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to every client. The practice of detailing and archiving support activity results in more effective support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who employ in-house IT personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
If your Elizabeth, New Jersey business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).