Fast, Low-cost Online Computer Network Support for Elizabeth, New Jersey Small Companies
For over two decades, Progent has focused on delivering enterprise-class network support services to clients who have small-company IT budgets. Progent has developed a unique support solution that features a streamlined, tightly connected virtual office network, custom remote troubleshooting tools, a large pool of engineers certified in a wide array of technical disciplines, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-through, a worldwide group of remote service professionals, in-person service availability for the majority of most zip codes in the U.S., and a company culture committed to resolving technical issues in the least time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software design and development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your business to design and implement your cloud strategy.
Primary Technical Areas Serviced by Progent for Office Networks in Elizabeth, New Jersey
Progent offers the services of accredited experts for all aspects of network technology found in small and midsize organizations. Technologies serviced by Progent include:
Service Delivery Alternatives Available for Elizabeth, New Jersey Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, thorough activity documentation, reliable follow-up, and tight expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to handle the majority of network issues quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.
- On-site Service
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small businesses the best of both worlds: on-premises service technicians when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for on-site service visits is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more about how and why to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small companies budget-friendly availability of world-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, high availability network design, server virtualization solutions, plus configuration, programming and support for business software including financials, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects such as office moves and major software upgrades, extended initiatives like business information application programming and support, relational database application programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host critical business applications like Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of reliability, protection, and performance than is possible using the type of in-house data center that is practical for most small businesses. Because Progent utilizes the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can save you the expense of building and maintaining the infrastructure required for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay current, protection and performance is continually monitored, and systems are regularly archived and ready for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in an environment that not only provides the top level of availability and extensibility but that is in addition easy for clients to transfer to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit companies with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting world-class availability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can support the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced online support services to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine physical IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure products including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for IT information protection and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful set of benefits to clients wishing to increase the productivity of their IT network within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, in the trenches of IT service, performing a wide range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for resolving real-world network problems quickly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates major bills for quick repairs. An additional advantage of granular billing is that clients will be less tempted to permit less critical problems to fester until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports given by every staff member to every customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.
Read more details concerning Progent's knowledge transfer services.
If your Elizabeth, New Jersey business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).