Affordable Network Tech Support from Microsoft certified Experts for Businesses in Elk Grove, CA
By offering professional know-how whenever you require it, making available specialized knowledge for key applications, offering high-value services such as virtual server hosting, billing solely for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your It system and reduce support expenses. Progent appreciates that network protection, dependability, and efficiency are as critical to small businesses as to large corporations but that smaller organizations don't have the leverage to invest heavily in information technology and in-house support groups. Progent's fundamental value proposition is that no IT support organization can match Progent's ability to deliver the network support your business requires whenever you require it and at prices you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT support team. This can reduce expenses and minimize technical risks for major projects such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified experts to assist your company to design and implement a sensible cloud strategy.
Core Technologies Supported by Progent for Businesses in Elk Grove, California
Progent offers the services of certified consultants for all aspects of information technology found in small and midsize organizations. Technologies serviced by Progent include:
Support Delivery Alternatives for Elk Grove, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, and IT administration. Progent's model for delivering network support is built on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, consistent follow-through, and tight expense control across an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer support services.
- On-site Service
Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: on-premises service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning why to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system consulting, virtualization strategies, plus configuration, customization and support for business programs including accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-shot projects including office relocations and major system migrations, extended initiatives like management analytics software programming and support, relational database software development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for clients to transfer to another service firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of capital equipment, system support, and network management while achieving world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can support the multi- platform and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the client's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online support services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security programs such as SIEM solutions to help companies meet industry guidelines and government requirements for IT data security and incident reporting.
The scope and size of Progent's consulting staff bring a unique array of benefits to organizations wishing to maximize the business value of their IT network within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, in the trenches of network support, executing a broad variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not only expert technical capability, but also a consultant with proven approaches for fixing actual network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no registration charge and asks no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size invoices for fast solutions. Another benefit of granular pricing is that your company are less inclined to permit less critical issues to fester until they become big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The discipline of documenting and organizing support activity results in more efficient service and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Elk Grove, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).