Fast, Low-cost Remote Computer Network Technical Support for Elk Grove, California Small Companies
For over twenty years, Progent has specialized in providing world-class network support to clients with small-company budgets. Progent has developed a powerful support system that features a cost-effective, seamless virtual office network, custom online repair tools, a substantial team of consultants accredited in a broad range of technical disciplines, a Help Desk operational structure that maximizes responsiveness and ensures follow-through, a global group of remote service professionals, on-site support availability for the majority of most zip codes in the U.S., and a company ethos committed to resolving network problems in the least time and at the least cost to clients.
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network support group. This can cut costs and help meet schedules for big IT initiatives such as application design and development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide access to accredited experts to assist your company to plan and execute a sensible cloud strategy.
Core Technical Areas Supported by Progent for Office Networks in Elk Grove, California
Progent provides the support of qualified consultants for all facets of network technology found in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Service Delivery Alternatives for Elk Grove, California Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and network management. Progent's paradigm for delivering IT support is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive service records, consistent follow-up, and tight expense control across an array of IT support delivery modes that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's network consultants allows them to resolve most IT problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's remote computer support expertise.
- On-site Support
Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to deliver small businesses the optimal solution: onsite support technicians when you require them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how and why to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, see Help Desk Services.
- Consulting Expertise
Progent offers small businesses affordable availability of enterprise-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security engineering, non-stop it system engineering, server virtualization solutions, plus configuration, programming and training for small business applications such as accounting, operations, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and massive software upgrades, longer term initiatives like business analytics software development and customization, relational database application development and DBA services, and web design, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like data restoration and virus removal.
- Application Server Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the gear of some of the planet's largest information technology companies, Progent can save you the cost of creating and managing the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition simple for customers to migrate to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit small businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can support the multi- OS and loosely standardized networks typical of small companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert online support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on network security and can assist with complex security projects like SIEM solutions to help companies comply with business standards and government regulations for IT information security and reporting.
The scope and depth of Progent's engineering staff offer a unique array of advantages to customers wishing to increase the productivity of their IT system within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for fixing actual network problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for fast fixes. Another advantage of granular billing is that your company are less tempted to permit minor issues to stay unaddressed until they grow into major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports given by each consultant to every client. The practice of documenting and archiving support activity allows more efficient support and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who employ in-house support personnel gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Elk Grove, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).