Low-cost Computer Troubleshooting from Microsoft certified Experts for Businesses in Elk Grove, CA
By delivering professional support whenever you need it, providing in-depth expertise for key business applications, offering high-value services such as virtual server hosting, invoicing solely for services you receive, and charging no setup or retainer fees for standard services, Progent allows you to maximize the business value of your It system and reduce service costs. Progent understands that information system security, dependability, and performance are just as important to small businesses as to large corporations but that smaller organizations lack the leverage to invest heavily in computer technology and in-house support staffs. Progent's fundamental value proposition is that no network consulting firm can match Progent's capability to provide the IT support expertise your company requires when you require it and at a cost you can afford.
For mid-size and large companies, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house network support personnel. Co-sourcing can save money and help meet schedules for big projects such as application programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.
Progent can in addition provide access to accredited experts to assist your company to plan and implement your cloud computing strategy.
Primary Technologies Supported by Progent's Consultants for Business Networks in Elk Grove, California
Progent's national team of world-class consultants offers support for virtually all aspects of network systems found in organizations of any size. Practice areas served by Progent in and around Elk Grove include:
Support Delivery Options Available for Elk Grove, California Companies
Progent has a variety of options for providing small businesses with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Model ensures fast response, comprehensive service records, reliable follow-up, and strict expense monitoring across an array of IT support delivery modes that include remote repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix network problems without the cost or time loss of on-premises support visits. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time clients to address emergency network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: on-premises service technicians when you need them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, high availability it system engineering, virtual server solutions, plus configuration, programming and training for business applications such as accounting, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office moves and major system migrations, longer term projects such as management analytics application programming and support, relational database software programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for critical business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs remain updated, security and performance is constantly monitored, and systems and data files are consistently archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest level of dependability and extensibility but that is also convenient for clients to migrate to another service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can support the mixed- OS and non- standardized networks typical of small businesses, and retains control of the software licenses in the client's possession so that moving to a different virtual system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote consulting to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Elk Grove, California Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate IT consulting enable small and midsize businesses to sidestep the problems related to over dependence on small support organizations or independent consultants.
Working with Progent's Experts enables your small business to:
- Prevent Over Dependence on Individual Consultants
For IT services, small businesses sometimes rely heavily on freelance consultants. Although individual support providers carry lower expenses than larger support organizations and can typically bill apparently smaller fees, they are frequently spread too thin to respond rapidly to critical problems. If an independent consultant is occupied with different customer, sick, on vacation, or in training, the lack of backup staff may require your company to wait for help in case of a crisis. The more your small business grows, system downtime or problems with line-of-business programs get more expensive. The money you believed you were conserving on an independent consultant can disappear fast because of lower output. Also, when freelance consultants confront unfamiliar problems, the unavailability of a large engineering group to count on for help forces them to train in place while your company winds up footing the costs for their ongoing education.
- Have Access to Expertise in Sophisticated Network Solutions
Many smaller support firms or freelance consultants who concentrate on small company IT support may excel at providing connect-the-dots solutions but don't have the seasoning to work efficiently with complex network configurations with a variety of operating systems, many offices, VoIP systems, mobile workers, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's extensive staff of specialists can benefit your small business because big-company environments are inherently complex, integration problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and security requires enterprise-tested best practices.
- Create a Firm Foundation for Growth
Small companies often start with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a series of band-aid fixes commonly get piled on top of a marginal structure. As a company evolves, stability and scalability issues can undermine the success of the business. These networks need thorough evaluation, intelligent business planning, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable basis to handle critical business requirements and support downstream growth.
- Team with Solution Consultants, Not Product Vendors
Smaller companies need direction and education to navigate through an ever more complicated array of IT alternatives offered for enabling business growth and enhancing productivity. They do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to align technical services with the real needs of clients. Combining network support and product reselling can lead to a situation where the proposed solution is built around a preselected vendor instead of being based on the true needs of a client.
How to Contact Progent
In case your Elk Grove, California company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).