Expert Online Help for Elk Grove, California Networks from Certified Engineers
Small businesses have typically been ignored by large IT service firms. Many small companies permit themselves to grow overly dependent on individual engineers or small consulting organizations who lack the bandwidth or extensive knowledge to respond quickly or efficiently to network crises. Other small companies resort to mass-market service providers that employ technicians trained to offer standardized solutions to ordinary issues but who are missing the experience and technical scope to handle the diversity of configurations and absence of standards that characterizes small business information systems.
Progent's proven approach to delivering affordable and effective technical support to small companies has made Progent among the most respected Microsoft-certified IT consulting organizations in the United States. Progent has delivered online help to small businesses in every state in the U.S. (refer to Progent's customer testimonials).
For larger companies, Progent offers co-sourcing services to supplement the skills of your in-house IT service staff. Co-sourcing can cut costs and help meet schedules for big projects such as application programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of certified consultants to assist your company to design and execute a sensible cloud strategy.
Primary Technical Areas Serviced by Progent for Businesses in Elk Grove, California
Progent offers the services of accredited consultants for all facets of information technology deployed in small and midsize companies. Products and technologies supported by Progent include:
Support Delivery Options Available for Elk Grove, California Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough service records, consistent follow-up, and strict expense control for a range of network service delivery modes that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's network consultants allows them to handle the majority of network issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote computer support services.
- Onsite Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The wait time for on-site service visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues. To learn more, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, high availability network engineering, virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects such as site moves and massive system upgrades, extended projects such as management information software development and support, relational database application programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and SQL Server to provide small companies with higher degrees of availability, security, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the planet's largest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, protection and performance is constantly monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also easy for clients to transfer to a different service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and network administration while achieving world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the multi- OS and non- standardized networks typical of small companies, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting services to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system security and can assist with complex security projects such as SIEM solutions to help enterprises meet industry standards and government requirements for IT information security and reporting.
The scope and depth of Progent's engineering team offer a powerful set of advantages to customers trying to maximize the productivity of their information network within a realistic budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, at the forefront of IT service, performing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for resolving real-world IT problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for remote support and on-premises visits per minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration charge and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates major invoices for quick fixes. An additional advantage of by-the-minute invoicing is that you will not be inclined to permit less critical issues to fester until they grow into major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by every consultant to every customer. The discipline of documenting and organizing support activity results in more efficient service and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Elk Grove, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).