Affordable Network Tech Support from Microsoft certified Experts for Businesses in Elk Grove, CA
By offering professional know-how whenever you require it, making available specialized knowledge for key applications, offering high-value services such as virtual server hosting, billing solely for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your It system and reduce support expenses. Progent appreciates that network protection, dependability, and efficiency are as critical to small businesses as to large corporations but that smaller organizations don't have the leverage to invest heavily in information technology and in-house support groups. Progent's fundamental value proposition is that no IT support organization can match Progent's ability to deliver the network support your business requires whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT support team. This can reduce expenses and minimize technical risks for major projects such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your company to design and implement a sensible cloud strategy.

Core Technologies Supported by Progent for Businesses in Elk Grove, California
Progent offers the services of certified consultants for all aspects of information technology found in small and midsize organizations. Technologies serviced by Progent include:

Support Delivery Alternatives for Elk Grove, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, and IT administration. Progent's model for delivering network support is built on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, consistent follow-through, and tight expense control across an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, and top-level consulting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer support services.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: on-premises service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, see Online Help Desk Services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system consulting, virtualization strategies, plus configuration, customization and support for business programs including accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-shot projects including office relocations and major system migrations, extended initiatives like management analytics software programming and support, relational database software development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like data restoration and malware removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for clients to transfer to another service firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of capital equipment, system support, and network management while achieving world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can support the multi- platform and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the client's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online support services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security programs such as SIEM solutions to help companies meet industry guidelines and government requirements for IT data security and incident reporting.

The scope and size of Progent's consulting staff bring a unique array of benefits to organizations wishing to maximize the business value of their IT network within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, in the trenches of network support, executing a broad variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not only expert technical capability, but also a consultant with proven approaches for fixing actual network problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no registration charge and asks no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size invoices for fast solutions. Another benefit of granular pricing is that your company are less inclined to permit less critical issues to fester until they become big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The discipline of documenting and organizing support activity results in more efficient service and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Elk Grove, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24 Hour Microsoft Computer Professional Services Elk Grove, CA Urgent Network Information Technology Management Sacramento County California
  • 24-Hour High Availability Computer Consulting Technology Consulting Services SCVMM 2012 Templates
  • 24-Hour Microsoft Exchange Technology Consulting Services Network Engineer Microsoft Exchange
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  • 24/7 SonicWall NSA 9650 Firewall information Systems Audit SonicWall TZ350 Firewall Security Contractor

  • Integration Monitoring and Reporting
    MOM 2007 Help and Support

    Progent provides a selection of network support bundles for small companies. These IT outsourcing and network monitoring solutions are built around the anticipatory problem handling capabilities of Microsoft Operations Manager, a next-generation network and system support product that tracks the reliability, throughput, and security of your information system and identifies potential problems before they can disrupt your system. With Progent's affordably priced IT service packages, small organizations can select a simple co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution.

  • 24/7/365 Consulting Services NetApp MetroCluster Troubleshooting NetApp MetroCluster Troubleshooting Consult
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  • wireless IP phone security Remote Consulting
    wireless IP phones and Aironet APs Configuration

    Progent's Cisco-certified wireless technology consulting experts can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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  • 24x7 Onsite Technical Support Midsized Business 24-Hour Security Consultants Mid-sized Business
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  • Aironet 600 Access Point Technology Consulting Network Consultants Aironet 3700 Access Point
  • Amazon Marketplace Web Service development training Programming Firm Programming Companies Amazon MWS development

  • Knowledge Transfer Computer Consultants
    Expert Training IT Consulting

    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • Award Winning Cisco Small Business series NSS2000 On-site Technical Support Top Rated Cisco Configuration Assistant Consulting Services
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  • BlackBerry Enterprise Server Network Consulting BlackBerry Software IT Services
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  • CRISC Certified Risk and Information Systems Control Auditor Consultancy CRISC Certified Network Risk and Information Systems Control Architect Engineers
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  • Dynamics GP Great Plains Accounting Support
    Dynamics GP/Great Plains Features Support and Integration

    Microsoft Dynamics GP 2010 financial software is a comprehensive business management and analytics platform that unifies data and processes throughout your company, communicates easily with other applications, and connects employees, customers and vendors unrestricted by time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can help you set up and manage a robust, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your business benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.

  • Sacramento County California Help Desk Remote Troubleshooting
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  • Computer Consultants Small Business Remote Administration Small Business
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  • Consultancy Microsoft Exchange 2007 Exchange 2007 Edge Server Help and Support
  • Consultant CRISC Risk and Information Systems Control Consultant Services CRISC Certified Risk and Information Systems Control Auditor
  • Consultant Services Microsoft Access reports 24/7 Microsoft Experts Training Professional Office Access
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  • Operations Manager Technical Consultant
    System Center MOM Consultancy

    Even if your company has a small computer support group and a modest technology budget, your information network can still feature the same high availability and performance that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-certified IT consultants, the most recent system management software for proactive monitoring and threshold alarms, and cost-effective support programs such as a help desk service to keep your vital network applications and servers operating.

  • Emergency Offsite Managed Data Backup Service Support and Help Data Protection Manager Backup Service Consultancy
  • Engineer Windows and UNIX Professionals Solaris with Windows

  • Juniper Junos Configuration Firewall Audit
    Juniper Junos CLI Security Auditor

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

  • Engineers CRISC Certified Risk and Information Systems Control Manager Remote CRISC Certified Risk and Information Systems Control Manager Consultant Services

  • Open Now WatchGuard Firebox T-Series Firewall Audit
    WatchGuard Firebox M570 Firewall Network Security Test

    Progent provides consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall/VPN product that fits your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.

  • Exchange 2013 Performance Tuning Consultant Exchange 2013 SharePoint integration Technical Support Services
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  • Solaris with Windows Consulting Services
    Windows and UNIX Consultants

    Progent's UNIX family support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent can give your business contact with UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of experience provides you with an easy one-stop consulting firm to show you how to create and manage a secure and robust cross-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

  • Expert Microsoft Certified Exchange Server 2000 Remote Troubleshooting Exchange 2000 Upgrade Upgrade Help

  • Exchange Server 2003 Troubleshooting
    Exchange 2003 Server Upgrade Onsite Technical Support

    Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that avoids productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the background to finish your move rapidly and economically. Progent's Exchange Server 2003 support, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.

  • Expert Microsoft Certified ISA 2006 Technology Consulting Services ISA Server 2006 IT Consultants
  • Expert Microsoft Certified Technology Professional Exchange 2010 Upgrade Exchange 2003 to Exchange 2010 Upgrade Technology Professional
  • Sacramento County California Small Business Network Computer Support
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  • Design Firms Amazon EC2 endpoint
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    Progent can provide affordable online support to help businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable cloud storage, and Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, pilot testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid cloud environments that seamlessly integrate Amazon AWS resources. Progent offers occasional consulting to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing to help you move to the Amazon AWS platform on time and on budget.

  • Fortinet Firewall Management On-site Support Fortinet Firewall Migration Support and Setup
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  • Linux Remote Consult
    Linux Online Specialist

    Progent offers national remote phone support and consulting services for businesses who run Solaris networks or whose information systems feature a mix of Sun Solaris and Microsoft products. Remote network consulting provides optimum leverage for your information technology dollar by protecting client efficiency and limiting the time charged for computer analysis and repair. Sophisticated remote access technology and experienced technicians and consultants allow Progent to handle most network problems without squandering time and money by going to your location. In most of cases your IT issues can be dealt with over the phone or via a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist you with the most challenging system problems.

  • Install Problem Escalation Through Teamwork Access to External Support Databases Network Support Technician

  • WLAN controller Network Consultant
    5500 Wireless Controller Outsourcing

    Cisco's Catalyst wireless controllers simplify the management of wireless LANs by unifying the configuration and management of wireless access points, tuning Wi-Fi throughput by limiting the impact of radio frequency congestion, enhancing wireless availability with rapid failover, and strengthening security by identifying cyber threats and filtering network traffic based on user type and location. Progent can assist you to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's latest Wi-Fi controller technology.

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  • Small Business Integration Services
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    If you have a company network with 10 to 50 network users, Progent's network outsourcing services save your company from dependence on an individual independent service provider while giving you affordable and dependable access to high-quality network support. By providing network support service when you need it, providing specialized expertise for critical applications, offering value-added support such as automated server monitoring, and billing only for services you use, Progent gives you an affordable solution for optimizing the business value of your small business network. Progent is the intelligent way for small organizations to create and support a robust and secure IT system and to have quick access to the skilled consulting ordinarily available only to enterprises who can support a large internal IT organization.

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    Progent's Check Point experts can help you choose and configure Check Point Firewall and VPN utilities and hardware powered by Check Point Software's technology to provide an affordable and efficient security defense for your information network. Progent can also help you configure other Check Point products such as Check Point ZoneAlarm and Check Point Series 80 appliances with security products from other vendors and provide a single source for continuing network support, administration, training, and consulting expertise.

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    Progent's Experts Team provides consulting in key technologies such as Apple OS integration and programs; Expertise for Linux-based, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Mission-critical and vertical application help; CIO, management information analyst, and project logistics services; Custom program development and integration; Web, eCommerce, EDI, and client information portal development and deployment; DBM management and efficiency help; Business intelligence consulting; and Telecom architecture support.

  • Microsoft Certified Partner Windows 7 Network Engineer Microsoft Windows 7 Migration Online Support

  • Exchange 2013 Voice Mail Technology Professional
    After Hours Exchange 2013 Collaboration Computer Consultant

    Exchange 2013 incorporates major enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features plus a redesigned architecture. These improvements favorably impact key facets of IT such as ease of administration, availability, security, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.

  • Microsoft Exchange Online Support Microsoft Exchange Professional
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    Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks firewall appliances to create a next-generation security environment that spans your data center and cloud-based assets and guards any user anywhere with any device.

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  • Microsoft System Center Operations Manager On-site Support Top System Center Operations Manager Computer Engineer

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    Microsoft Systems Management Server provides added functionality for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs lower the overall operational expense of managing and configuring software products by making it easier to install system images, manage mobile computers, and run management tools. In addition to alerting you about techniques to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's migration and upgrade services can lower spending and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to define sensible processes and standards to manage handheld computers and intelligent portable communication devices so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to design a security strategy that incorporates standards, processes and technologies to keep your IT network protected.

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  • Contract Programmer Dynamics GP 2015 Excel Reports
    Dynamics GP 2015 Security Consultancy

    Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud readiness, works with the most popular smart phones and tablets, permits one-time sign-on with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and adds over 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad knowledge and hands-on experience to address the many IT and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will optimize the business value of your investment in this mission-critical product.

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    SCOM 2012 Management Packs Specialists

    Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, enhancing and fixing System Center Operations Manager solutions and can provide companies of any size expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and customize SCOM 2012 management packs based on industry best practices for tracking network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to help you to remediate critical issues detected by Microsoft SCOM 2012.

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    The Contact Center support delivery structure adopted by Progent's Technical Response Center gives small companies an effective alternative to dependence on freelance consultants by offering extensive expertise shared by multiple support groups, optional round-the-clock access to urgent assistance, escalation capability to world-class experts for handling even the most complex problems, service consistency and reliability, quick follow-up overseen by veteran service administrators, a choice of convenient techniques for initiating support jobs, plus a high level of progress transparency made possible by trouble ticket updates and accessible via a web portal.

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    Progent's consultants offer online and on-premises consulting services for companies of any size to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design a local, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with other communication systems like Cisco Video Interop Server. Progent's certified network security consultants can assist you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

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    Progent can assist small companies to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify IT management and reduce hardware investments. Azure offers a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the common mistakes small companies make when migrating to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate iPhones and iPads and Android handhelds.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.

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  • SQL Server 2008 Upgrade Consulting Open Now Integration Microsoft T-SQL
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    Nagios and MRTG are useful, free monitoring tools that run with Linux and can be used to analyze UNIX/Linux environments, Windows systems, or mixed-OS environments where the Linux OS and Windows run side by side. Nagios allows system support engineers to track network services such as POP3, HTTP, SSH, and PING. MRTG permits you to track the traffic in and out of SNMP network appliances including processors, routers, and switches. Progent's system integration engineers can assist you to use both these utilities to tune and repair your system.

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    The Contact Center service delivery structure adopted by Progent gives small businesses an efficient option to reliance on freelance service individuals by offering extensive technical knowledge shared by numerous support teams, optional 24x7 access to emergency assistance, fast escalation to world-class engineers for handling the most complex problems, service consistency and dependability, quick follow-up overseen by veteran IT service administrators, a variety of convenient mechanisms for initiating support tasks, plus a high level of progress transparency made possible by trouble ticket updates and available through a web portal.

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    Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered units intended as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE wireless network consultants can provide remote or on-premises configuration and troubleshooting support to help you to design, implement, upgrade, optimize, manage and troubleshoot Cisco Small Business wireless AP deployments of any size or architecture.

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