Elk Grove, CA Online Help from Certified Computer Network Troubleshooting Consultants
Progent's computer network technical support services can deliver your Elk Grove, CA company cost-effective and consistent access to enterprise-class IT engineers. By delivering network consulting help when you need it, providing specialized expertise for vital technologies, offering value-added services such as automated network monitoring, and charging only for services you receive, Progent offers your Elk Grove, California business an affordable solution for optimizing the profitability of small business networks. Whether you maintain a local datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to build and support a robust and secure information network and to have fast availability of the seasoned help ordinarily restricted to enterprises who are able to set up a large in-house IT staff.

For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service personnel. This can cut costs and help meet schedules for major projects like software development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified consultants to help your business to design and execute a sensible cloud strategy.

Main Practice Areas Supported by Progent for Business Networks in Elk Grove, California
Progent offers the services of qualified experts for all aspects of network technology deployed in small companies. Technologies serviced by Progent include:

Service Delivery Alternatives Available for Elk Grove, California Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering network support is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Service Model ensures fast response, comprehensive activity records, dependable follow-through, and strict expense control across a range of IT support delivery modes that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist clients to analyze and repair network issues without the cost or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to accommodate emergency situations and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: in-person support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details about how and why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses and local governments who need fast and reliable access to an online Help Desk with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for full escalation. Because smaller companies typically have tight IT budgets and can provide little executive attention for dealing with network support, Progent's Helpdesk Services could be the most efficient option to make sure that business computer systems are always up and running. Learn more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to enterprise-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and support for small business programs such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and major system migrations, extended initiatives like management reporting application development and support, database software programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, protection, and performance than is possible using the type of internal data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another support provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow businesses with multi-vendor environments to save significantly on the expense of hardware, system support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can support the mixed- OS and non- standardized networks typical of smaller companies, and retains ownership of the software in the customer's possession so that moving to a new virtual host is fast, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced online support services to help organizations of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Elk Grove, California Small Businesses
Progent's staff size, breadth of technical skill, and familiarity with enterprise IT consulting allow small businesses to sidestep the pitfalls related to excessive reliance on thinly staffed support firms or individual engineers.

Teaming with Progent enables your business to:

  • Avoid Over Dependence on Individual Consultants
    For network support, small companies often rely excessively on independent engineers. Although individual service providers have lower overhead than larger support firms and can afford to bill apparently lower fees, freelancers are sometimes too overworked to respond rapidly to urgent network problems. If an independent consultant is occupied with different client, sick, on travelling, or in training, the lack of backup personnel may force your company to go without help during an emergency. As your company grows, system unavailability or difficulties with line-of-business applications become more expensive. The dollars you believed you were conserving on a freelancer can disappear fast due to lost output. Also, when independent consultants encounter new technologies, the unavailability of a big engineering team to rely on for help requires them to train with the meter running while your business ends up footing the costs for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Network Solutions
    Many smaller support organizations or independent consultants focused on small business network support are capable of delivering routine fixes but lack the background to deal efficiently with complicated network environments that have a variety of operating systems, many sites, Voice over IP systems, mobile workforces, integrated accounting and analytical software, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's extensive group of specialists can be valuable to your business because enterprise environments are by nature complex, support issues require in-depth knowledge in numerous technical areas, and reaching an acceptable degree of stability, availability, and protection requires enterprise-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a carefully designed basis, a sequence of improvised fixes commonly get tossed onto of a marginal structure. As a company grows, stability and scalability problems can obstruct the productivity of the business. Such networks need proper evaluation, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that will provide the solid foundation to meet current business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller businesses need direction and education to work through an increasingly complex array of IT alternatives available for enabling growth and improving productivity. They do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting services with the genuine needs of customers. Mixing network consulting and product reselling can result in a situation where the proposed solution is based on a predetermined vendor rather than being driven by the actual needs of a small business.

How to Contact Progent
If your Elk Grove, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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If your company does not require urgent remote help but you think you will need assistance with your network in the near future, you can conserve time and expenses and ensure that the right IT skill will be available when you need it by contacting a Progent sales agent and signing up as a customer. For more information, phone 800-993-9400 or email information@progent.com.

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With the Catalyst line of switches for small and medium-sized companies, Cisco enables companies to realize all the advantages of bringing intelligent services to their networks. Cisco's switching product line allows you to deploy capabilities that make your network infrastructure sufficiently available to handle real-time needs, scalable to facilitate growth, secure enough to guard confidential information, and designed for differentiating and managing traffic flows to optimize system performance. Progent's CCIE and CCNP certified consultants can help you pick out and deploy Cisco Catalyst switches that make sense for your company. In addition, Progent's CISSP certified security consultants can help you develop a strategic security policy and set up Cisco Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2960 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.

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Progent can assist you in any and all facets of your upgrade to Exchange 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability client access services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.

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GIAC was founded in 1999 to validate the knowledge of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer support for all of the security capabilities addressed under GIAC accreditation such as auditing network security mechanisms, security incident management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates large invoices for quick solutions so you will not be tempted to allow less critical problems to fester.

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Microsoft SQL Server 2014 includes major enhancements in key areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates transparently with all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises consulting services that include system design, deployment, management, troubleshooting, and application development services to help organizations of any size to achieve maximum business value from their SQL Server 2014 deployment.