Expert Online Troubleshooting for Elk Grove, California Computer Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by major network support firms. Some small businesses allow themselves to grow overly dependent on individual consultants or small support organizations who lack the bandwidth or broad skill sets to react promptly or effectively to technical crises. Still other small businesses resort to mass-market service firms staffed with technicians able to provide by-the-numbers fixes for common issues but who are missing the background and versatility to deal with the diversity of configurations and absence of standardization typical of small business IT networks.
Progent's proven approach to delivering low-cost and effective network support to small companies has made Progent among the premier Microsoft-certified network service firms in the country. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house network service personnel. This can reduce expenses and help meet schedules for big projects like application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to assist your business to design and implement your cloud strategy.
Key Products and Technologies Serviced by Progent's Consultants for Companies in Elk Grove, California
Progent's national team of world-class consultants provides help for all facets of information technology deployed by organizations of all sizes. Technologies served by Progent in and around Elk Grove include:
Support Delivery Options Available for Elk Grove, California Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Service Mechanism promotes rapid support, thorough service documentation, dependable follow-through, and tight expense control across a range of IT support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix network problems without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's online computer support expertise.
- Onsite Service
Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support engineers to give small and midsize businesses the optimal solution: in-person support professionals when you need them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, visit Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for business programs such as accounting, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects such as site moves and major system migrations, longer term initiatives such as business analytics application development and customization, database software programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency response like data restoration and virus cleanup.
- Application Server Hosting
Progent can host vital business applications like Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of availability, security, and recoverability than is possible using the type of on-site data center that is practical for most small businesses. Since Progent uses the same data centers that host the equipment of many of the planet's largest IT companies, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is in addition simple for clients to transfer to a different service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of hardware, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can support the multi- OS and non- standardized networks common with smaller companies, and keeps control of the software licenses in the customer's possession so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of network security and can help with advanced security programs such as SIEM solutions to help companies comply with industry guidelines and statutory regulations for network information security and reporting.
The scope and size of Progent's engineering team offer a unique set of benefits to clients trying to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the forefront of IT support, performing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for resolving actual IT problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big bills for quick solutions. Another advantage of granular billing is that your company are less tempted to permit incipient problems to stay unaddressed until they grow into major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to every client. The practice of detailing and archiving service activity allows more effective service and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small companies who work with independent consultants or who employ internal support personnel gain when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Elk Grove, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).