Quick, Affordable Online Computer Technical Support for Elk Grove, California Small Businesses
For over twenty years, Progent has focused on delivering world-quality network support services to customers who have small-company IT budgets. Progent has developed a powerful support solution that features a cost-effective, tightly connected virtual office network, custom remote troubleshooting tools, a large team of consultants certified in a wide range of technical practice areas, a Help Desk service model that maximizes responsiveness and guarantees follow-through, a worldwide team of remote service experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the least time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal network support team. This can cut costs and help meet schedules for major projects like software programming, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.

Key Technologies Serviced by Progent for Businesses in Elk Grove, California
Progent's nationwide team of industry certified consultants offers assistance for all aspects of information technology used by companies of any size. Practice areas supported by Progent in Elk Grove include:

Support Delivery Options Available for Elk Grove, California Companies
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for delivering IT support is built on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model ensures fast response, thorough service documentation, consistent follow-through, and tight expense control for an array of IT service delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to handle most network issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the ideal combination: onsite support technicians when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for on-site service calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Services are intended for all businesses who require prompt and reliable support from an online Help Desk with efficient telephone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Since smaller companies typically have limited IT budgets and can provide scant executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that business computer networks are always up and running. Read more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability network engineering, virtual server strategies, plus configuration, programming and training for small business programs including financials, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive system migrations, extended initiatives like management analytics application programming and customization, database software development and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with higher degrees of dependability, security, and performance than is feasible using the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the equipment of some of the world's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's servers in an environment that not only delivers the top degree of availability and expandability but that is also easy for clients to migrate to another service firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow companies with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and network management while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the multi- platform and non- standardized networks typical of smaller companies, and retains ownership of the software in the customer's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Elk Grove, California Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate network consulting allow small companies to sidestep the problems associated with over reliance on small support firms or freelance engineers.

Working with Progent enables your small business to:

  • Prevent Excessive Dependence on Individual Consultants
    For IT support, small companies often rely heavily on freelance engineers. Although freelance support engineers have lower expenses than more substantial IT service organizations and can typically charge nominally smaller fees, freelancers are occasionally too overworked to respond rapidly to critical situations. If a freelance engineer is busy with another customer, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for assistance during an emergency. As your company expands, network downtime or difficulties with critical programs become more expensive. The dollars you believed you were saving on a freelancer can be eaten up fast because of lower output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big engineering group to count on for help forces them to learn with the meter running while your company ends up with the bill for their ongoing training.

  • Gain Access to Expertise in Advanced Information Technology Issues
    Many smaller service organizations or independent engineers specializing in small business network consulting are capable of delivering routine solutions but don't have the seasoning to deal efficiently with complex network configurations that have a variety of operating systems, multiple sites, VoIP implementations, mobile workforces, integrated financial and analytical software, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's extensive group of specialists can benefit your company because enterprise environments are characteristically complex, support issues demand in-depth knowledge in many technical disciplines, and achieving a high level of stability, reliability, and protection requires industry-tested processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Without a solid basis, a series of improvised fixes often get thrown on top of a marginal structure. As a business grows, stability and scalability issues can hinder the productivity of the organization. Such environments need proper evaluation, smart strategic planning, and in-depth expertise to migrate to a network infrastructure that will provide the solid foundation to meet current business needs and ease future expansion.

  • Team with Solution Finders, Not Product Vendors
    Small companies require guidance and insight to navigate through an increasingly complex maze of technology alternatives available for accelerating growth and improving efficiency. Businesses do not need an IT consultant or support organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services only. This permits Progent to match technical support with the real needs of clients. Combining IT consulting and product reselling can result in a conflict where the recommended solution is based on a preselected technology instead of being driven by the true needs of a customer.

Contact Progent
In case your Elk Grove, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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