Quick, Affordable Remote Computer Help for Elk Grove, California Small Businesses
For over twenty years, Progent has specialized in delivering enterprise-class IT support to customers who have small-company IT budgets. Progent has developed a powerful support solution that includes a streamlined, seamless virtual office infrastructure, custom online repair tools, a substantial team of engineers certified in a wide array of IT practice areas, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-through, a global group of on-line service professionals, on-site support dispatching for the majority of most zip codes in the United States, and a company culture focused on resolving network issues in the least time and at the least cost to clients.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house network service team. Co-sourcing can save money and help meet schedules for big IT initiatives such as software programming, business continuity planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your company to design and implement your cloud computing strategy.
Main Practice Areas Serviced by Progent for Office Networks in Elk Grove, California
Progent provides the services of qualified consultants for all facets of network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:
Support Delivery Options for Elk Grove, California Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, and IT administration. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity records, dependable follow-through, and tight expense monitoring across an array of IT support delivery options that include online troubleshooting, on-premises help, and high-end consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the cost or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's online computer support expertise.
- Onsite Support
Progent offers on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: in-person support professionals when you need them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems. For details, visit Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, refer to Progentís shared Help Desk services.
- Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, non-stop network engineering, virtualization strategies, plus integration, programming and support for business applications such as accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects such as site moves and massive software migrations, longer term projects such as customizing a legacy MRP platform to a current MS Dynamics 365 solution, database application development and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency services like data restoration and malware cleanup.
- Infrastructure Consulting Expertise for Telecommuters
Progent can assist small and mid-size companies to plan, deploy and troubleshoot the network infrastructure to support offsite workers. Aspects of network infrastructure where Progent's experts can deliver guidance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN planning and implementation, and robust Internet connections. For information about Progent's network infrastructure consulting services for teleworkers, go to network infrastructure expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition simple for customers to transfer to a different service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with multi-vendor networks to save dramatically on the expense of hardware, system support, and IT administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the mixed- OS and non- standardized environments typical of small businesses, and retains ownership of the software licenses in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online consulting support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory regulations for network data security and reporting.
The scope and size of Progent's consulting staff offer a powerful set of benefits to customers trying to increase the productivity of their IT network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, executing a wide range of technical projects for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for resolving actual IT problems rapidly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size invoices for fast solutions. Another benefit of by-the-minute invoicing is that you will not be inclined to permit less critical issues to stay unaddressed until they grow into major problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The practice of documenting and archiving support records results in more effective service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house support personnel gain when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Elk Grove, California business needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).