Fast, Affordable Online Network Troubleshooting for Elk Grove, California Small Companies
For over twenty years, Progent has specialized in providing world-class computer support to clients with small-business budgets. Progent has built a powerful support solution that includes a streamlined, tightly connected virtual office infrastructure, custom online repair tools, a large pool of engineers certified in a wide range of IT disciplines, a Help Desk Call Center service structure that promotes responsiveness and guarantees follow-up, a worldwide group of on-line support professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving network problems in the shortest time and at the least cost to clients.
For larger businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for big projects such as software design and development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited experts to help your company to plan and implement a sensible cloud strategy.
Core Practice Areas Serviced by Progent for Business Networks in Elk Grove, California
Progent offers the services of certified experts for all aspects of business network technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Elk Grove, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's model for providing IT support services is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Model promotes fast support, comprehensive service documentation, reliable follow-up, and tight expense control for a range of IT support delivery alternatives that include remote repairs, on-premises support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to handle the majority of network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's remote computer support services.
- Onsite Support
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to deliver small companies the optimal solution: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for in-person support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about how and why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. For details, see Online Help Desk Services.
- Co-managed Help Desk Services
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, refer to Progentís Help Desk Co-management services.
- Consulting Services
Progent offers small businesses budget-friendly access to world-class IT professionals who can provide assistance with critical technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, non-stop it system consulting, server virtualization solutions, plus configuration, customization and training for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, extended initiatives such as customizing an older MRP platform to a current Microsoft Dynamics 365 package, database software development and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and virus removal.
- Infrastructure Consulting Expertise for Teleworkers
Progent can help small and medium-size businesses to design, deploy and debug the infrastructure for work-from-home employees. Areas of network infrastructure where Progent's experts can deliver assistance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network planning and deployment, and robust Internet connectivity. For details about Progent's network infrastructure expertise for teleworkers, refer to infrastructure guidance for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of availability and extensibility but that is also easy for customers to migrate to another service firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit businesses with mixed environments to save significantly on the expense of hardware, infrastructure maintenance, and network management while getting world-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can support the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the software in the client's hands so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online support to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Elk Grove, California Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise IT support allow small businesses to sidestep the problems related to excessive reliance on small service firms or freelance consultants.
Working with Progent allows your small business to:
- Prevent Over Dependence on Individual Support Consultants
For IT support, smaller businesses often rely excessively on independent consultants. Though individual service providers have lower overhead than more substantial IT service organizations and can afford to bill apparently lower fees, they are occasionally unable to react rapidly to critical problems. If a freelance engineer is occupied with different customer, sick, on travelling, or in class, the lack of backup staff may require your company to wait for assistance in case of an emergency. The more your small business grows, network unavailability or problems with line-of-business programs become more expensive. The dollars you believed you were saving on an independent consultant can evaporate quickly due to lost productivity. In addition, when freelance consultants encounter new problems, the unavailability of a large engineering group to depend on for advice requires them to train in place while your organization ends up footing the costs for their continuing education.
- Have Access to Experts in Advanced Information Technology Solutions
The majority of smaller support organizations or freelance consultants focused on small business IT consulting are capable of providing connect-the-dots fixes but don't have the background to deal efficiently with complicated IT environments that have a variety of operating systems, numerous locations, VoIP systems, mobile workforces, interconnected accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your small business because big-company networks are characteristically complicated, support issues demand in-depth understanding of in numerous technical areas, and reaching an acceptable level of stability, availability, and protection requires enterprise-proven leading practices.
- Create a Firm Foundation for Growth
Small companies often start with a network implemented on a tight budget. Lacking a proper basis, a series of band-aid repairs often get thrown onto of a weak foundation. As a business grows, stability and expandability problems can hinder the productivity of the business. These networks need proper evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that can provide the reliable foundation to handle critical business requirements and ease future expansion.
- Partner with Solution Consultants, Not Resellers
Small businesses require direction and insight to work through an increasingly complex array of technology options available for accelerating growth and improving efficiency. They do not need an IT consultant or service organization that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This permits Progent to align consulting services with the real needs of customers. Mixing IT support and product reselling can lead to a situation where the recommended solution is based on a preselected vendor instead of being based on the true needs of a client.
If your Elk Grove, California business wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).