Expert Online Service for Elk Grove, California Networks from World-class Engineers
Small companies have traditionally been overlooked by major network support organizations. Many small businesses allow themselves to become excessively dependent on individual consultants or small support organizations who don't have the bandwidth or comprehensive skill sets to respond promptly or effectively to network emergencies. Still other small companies resort to mass-market support providers that employ personnel able to provide standardized solutions to ordinary problems but who are missing the experience and versatility to handle the diversity of environments and lack of standards that characterizes small business IT systems.
Progent's proven methodology for delivering low-cost and successful network support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting firms in the country. Progent has provided remote support to businesses in every state in the country (refer to Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support group. Co-sourcing can save money and minimize technical risks for big projects like software programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified consultants to help your company to design and implement a sensible cloud computing strategy.
Main IT Areas Serviced by Progent for Business Networks in Elk Grove, California
Progent's team of world-class experts provides support for virtually all aspects of network technology found in businesses of any size. Practice areas supported by Progent in Elk Grove include:
Service Delivery Options for Elk Grove, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough service documentation, reliable follow-up, and tight cost monitoring for a range of network service delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and fix network issues without the expense or delay of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online network support expertise.
- Onsite Service
Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person support technicians when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and dependable support from an online Help Desk with efficient phone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Since small and midsize companies typically have limited IT budgets and can spare scant executive bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that small business computer systems are always productive. Learn more about Progent's Helpdesk outsourcing services.
- IT Consulting Services
Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, high availability it system design, virtualization solutions, plus configuration, customization and training for business software such as accounting, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects including site relocations and major software migrations, extended projects like management analytics software development and customization, relational database application programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent response like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and SQL Server in order to provide small businesses with higher degrees of dependability, security, and recoverability than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the gear of many of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems are regularly archived and available for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition simple for customers to migrate to another support firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can handle the multi- OS and non- standardized networks typical of smaller businesses, and retains ownership of the software in the customer's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online consulting support to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies including firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can help with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and government regulations for network information protection and incident reporting.
The breadth and size of Progent's engineering team bring a unique set of advantages to companies trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network support, performing a broad range of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for repairing actual IT problems quickly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular working hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids big invoices for fast fixes. Another benefit of by-the-minute invoicing is that clients are less tempted to allow minor problems to fester until they grow into major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports given by every staff member to every client. The practice of detailing and archiving service records allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small companies who utilize freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.
Read more details concerning Progent's knowledge transfer services.
In case your Elk Grove, California company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).