Professional Online Help for Elk Grove, California Computer Networks from Certified Engineers
Small businesses have typically been ignored by large IT service firms. Some small companies allow themselves to become overly reliant on individual engineers or small support firms who lack the size or comprehensive knowledge to react promptly or effectively to network crises. Still other small companies resort to mass-market support firms that employ technicians trained to offer by-the-numbers fixes for common problems but who do not have the experience and versatility to deal with the diversity of configurations and absence of standards that characterizes small business information networks.

Progent's time-tested methodology for delivering low-cost and effective network service to small businesses has made Progent among the top Microsoft-certified IT consulting organizations in the country. Progent has delivered online help to companies in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network support personnel. This can reduce expenses and help meet schedules for big projects like application development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your company to plan and execute your cloud strategy.

Primary Technologies Serviced by Progent for Business Networks in Elk Grove, California
Progent's team of world-class experts provides help for virtually all facets of information systems used by businesses of all sizes. Areas supported by Progent in Elk Grove include:

Service Delivery Alternatives for Elk Grove, California Businesses
Progent has a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's model for providing computer support is based on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast response, comprehensive activity records, dependable follow-up, and strict expense control for an array of network service delivery alternatives that include online repairs, in-person help, and high-end consulting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of in-person service calls. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: hands-on service professionals when you require them as well as the remote help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The wait time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. for more information, see Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver help with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant network engineering, virtual server strategies, plus configuration, customization and training for small business applications such as financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and massive system migrations, extended initiatives such as management information software development and customization, relational database software development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services such as data restoration and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the top level of availability and extensibility but that is in addition convenient for customers to migrate to a different service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, system support, and network administration while getting world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the mixed- OS and non- standardized networks common with small businesses, and keeps ownership of the software in the customer's possession so that migrating to a new virtual system is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Elk Grove, California Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate IT consulting allow small companies to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent's Experts enables your company to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network support, small companies sometimes depend excessively on independent engineers. Although individual service providers have lower expenses than larger IT service firms and can afford to charge nominally smaller rates, individuals are often unable to respond rapidly to critical situations. If an independent engineer is busy with another customer, sick, on vacation, or in class, the lack of replacement personnel may require your company to go without assistance during a crisis. As your small business grows, network downtime or problems with line-of-business applications get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly due to lower productivity. In addition, when freelance engineers confront unfamiliar problems, the lack of a large engineering group to rely on for assistance forces them to train with the meter running while your business winds up with the bill for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Issues
    Many smaller service firms or independent engineers specializing in small business network support may excel at providing connect-the-dots fixes but lack the background to work cost-effectively with complex network configurations that have mixed operating systems, multiple locations, Voice over IP systems, remote clients, interconnected accounting and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large group of experts can benefit your company because big-company environments are by nature complex, integration problems require in-depth understanding of in numerous technical areas, and reaching an acceptable level of stability, availability, and security requires industry-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of band-aid fixes often get thrown onto of a marginal foundation. As a business evolves, reliability and expandability problems can hinder the success of the organization. Such environments need thorough assessment, smart business planning, and broad-based experience to migrate to a network infrastructure that can act as the solid basis to handle critical business needs and ease future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Smaller businesses require direction and insight to navigate through an increasingly complex array of IT options available for enabling business growth and enhancing productivity. They do not need an IT engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to match consulting support services with the real interests of clients. Mixing network support and product reselling can lead to a situation where the proposed solution is based on a preselected vendor instead of being based on the actual needs of a client.

Get in Touch with Progent
In case your Elk Grove, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Microsoft Teams with Outlook Consultant Services

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    Progent's CISSP-premier cybersecurity experts can help organizations of all sizes with any aspect of IT security. Progent can help create cost-effective cybersecurity systems that guard a small business from advanced malware attacks or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid networks that accommodate onsite, remote, and mobile clients sharing network resources distributed across a mix of physical sites and public and private clouds.

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    Progent provides national online phone support and consulting services for companies who operate networks powered by variants of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Remote network consulting offers optimum leverage for your IT dollar by protecting user efficiency and limiting the time billed for computer analysis and repair. Advanced online access utilities and experienced service specialists and consultants combine to enable Progent to solve most network problems without squandering time and money by going to your site. In most of cases your IT issues can be remediated by telephone or via a mix of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP certified security professionals to help with the toughest system issues.

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    Exchange Online Archiving Remote Support Services

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    Progent's proven ransomware recovery experts can assist you to rebuild an IT network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or Locky.

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    Windows Hyper-V 2016 incorporates key features initially developed for and refined on Azure, one of the world's largest public clouds. This pedigree significantly enhances the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving security, uptime, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to run your vital workloads, design an efficient network topology for a cloud-centric or hybrid deployment, create and carry out a non-disruptive migration strategy, educate your IT administration and support personnel, and provide as-needed consulting and debugging support to make sure that your Hyper-V 2016 investment gives you the highest possible business value.

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    Lync Server 2013, rebranded Skype for Business, allows organizations of all sizes to create a manageable and secure communications environment that supports a BYOD computing style with instant messaging (IM), real-time presence, web conferencing with app sharing, and both IP-based and PSTN telephony across a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can assist you to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your current and long-term goals, implement Lync Server 2013 in a way that expedites your ROI, and provide custom online and onsite training to your IT staff and users. Progent has expertise in critical pieces of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.

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    Microsoft Forefront TMG 2010 is based on the proven security capabilities of Microsoft ISA Server 2006 and provides a centrally managed Internet gateway that acts as a one-server solution for an array of security functions such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows customized reporting powered by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft consultants can assist your company to plan and carry out test and production deployments; integrate Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server 2010, and SharePoint; set up Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Microsoft Forefront TMG 2010 from ISA Server.

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    For companies with a mix of Apple Mac and Windows desktops, there exist two basic alternatives for running Windows-dependent applications on an Apple Mac: remote access to an actual Windows PC or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach an Apple Mac to a remote Windows-powered computer to use Windows programs and access system resources. Microsoft's Virtual PC for Apple Mac emulates Windows on a Mac system so that you can run Microsoft Windows programs directly. Progent's macOS and Mac OS X technology consultants can assist you to manage these solutions for running Microsoft Windows programs on your Apple Macs and can in addition help you to evaluate and configure other products for Microsoft Windows platform simulation.

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    Configuration Manager automates software deployment at scale, simplifies security and compliance settings management, inventories network assets, protects against company data leakage, provides health monitoring, allows safe self service, and offers a common point of control for managing mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help you with any aspect of planning, installing, using and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid networks.

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