Professional Remote Troubleshooting for Elk Grove, California Small Business Computers from Microsoft Certified Consultants
Small companies have typically been ignored by large network support organizations. Some small companies permit themselves to become dangerously reliant on individual consultants or small consulting organizations who lack the bandwidth or comprehensive skill sets to respond promptly or efficiently to technical emergencies. Other small businesses turn to mass-market support providers staffed with personnel able to provide standardized fixes for ordinary problems but who do not have the background and technical scope to handle the diversity of environments and lack of standards that characterizes small company information networks.

Progent's proven approach to delivering affordable and successful network service to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has delivered online support to small businesses in every state in the country (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the technical skills of your internal network support personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your business to design and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Elk Grove, California
Progent's team of industry certified experts provides support for virtually all aspects of information technology deployed by businesses of any size. Practice areas served by Progent in and around Elk Grove include:

Service Delivery Options for Elk Grove, California Companies
Progent has a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive service records, dependable follow-through, and strict cost monitoring across a range of IT support delivery options that include online troubleshooting, in-person help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's network consultants makes it possible to handle the majority of network problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to address urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more information about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to give small businesses the ideal combination: hands-on support technicians when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site service visits is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. For details, refer to Help Desk Services.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's roster of certified desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, visit Progent's shared Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital technologies such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for's NodeZero penetration test platform, network security consulting, non-stop it system consulting, virtualization solutions, plus configuration, customization and support for business programs including financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects such as site relocations and major system migrations, extended projects such as customizing a legacy ERP system to a modern MS Dynamics or Dynamics 365 package, relational database software programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services like data restoration and malware removal.

  • Infrastructure Expertise for Teleworkers
    Progent can assist small and medium-size businesses to design, deploy and troubleshoot the network infrastructure required for work-from-home employees. Areas of infrastructure where Progent's consultants offer support include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, wireless network design and deployment, and robust Internet connections. For information about Progent's network infrastructure consulting expertise for at-home workers, see network infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's servers in a setting that not only provides the top level of dependability and extensibility but that is also simple for customers to migrate to another service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow companies with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the mixed- OS and non- standardized environments typical of small companies, and retains control of the licenses in the customer's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of system protection and can help with complex security programs like SIEM solutions to help companies meet industry standards and statutory regulations for IT data security and reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of advantages to clients trying to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of IT support, executing a wide variety of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a support engineer with proven approaches for solving actual network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids major bills for fast fixes. An additional benefit of by-the-minute invoicing is that your company are less inclined to allow simple issues to fester until they become big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation given by every consultant to every client. The discipline of documenting and organizing service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who utilize independent service providers or who maintain in-house IT staffs gain when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Elk Grove, California company wants to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in a solution that gives the maximum degree of availability and expandability and is also easy to migrate to any data center. ProSight Virtual Hosting options are based upon proven virtualization architectures that allow small businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, system support, and IT administration while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.

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    Forefront Threat Management Gateway 2010 is based on the proven security technologies of Internet Security and Acceleration Server and provides a centrally managed web gateway that acts as a one-server solution for an array of security features such as an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting capabilities, allows custom reporting powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower costs and enhance availability. Progent's Microsoft consultants can assist you to plan and carry out pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also help your organization to upgrade economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help your organization with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you through challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is carried out on schedule and within budget.

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