Spam and Virus Filtering Service and Email Encryption

Spam accounts for 70% of email messages. Over 3% of emails have malicious attachments. 91% of successful hacks begin with email attacks. It all adds up to the urgency of protecting your email.

Progent has partnered with leading IT security companies to offer small and mid-size businesses ProSight Email Guard, a hybrid security solution that uses cloud-based resources and on-premises security gateway hardware to provide multi-tiered defense against spam, email-borne viruses, Denial of Service (DoS) attacks and other email-based threats. In addition, ProSight Email Guard's security gateway hardware provides outbound email encryption, enforces your internal content policies to keep sensitive data from leaking outside of your organization, and helps keep your organization off spam block lists by filtering outbound spam and viruses.

Progent's email security consultants can assist you to design and implement your ProSight Email Guard deployment, help you determine which email security gateway appliances are the best fit for your needs, configure your gateway, integrate ProSight Email Guard with Microsoft Exchange Server or any other email platform, set up policies for filtering inbound and outbound email, configure outbound encryption, plan and deploy high-availability topology that can include clustered security gateways, set up a streamlined cloud-based management system that utilizes delegated administration, and provide training, ongoing consulting support and troubleshooting.

Key Features of ProSight Email Guard
ProSight Email Guard is a complete solution for protecting inbound and outbound email. ProSight Email Guard offers these key features:

• Spam Protection uses heuristic-rules that analyze IP addresses, message content, and even images/
• Zero-hour Virus Protection offers multi-tiered scanning and 24x7 real-time updates
• Cloud-based Pre-filtering prevents the vast majority of email threats from ever reaching your security perimeter
• On-premises Gateway Appliance is purpose-built for deep analysis of inbound and outbound traffic
• Cloud-based Management with delegated administration rights centralizes and simplifies policy and configuration control
• Outbound Filtering provides policy-based Content Filtering for Data Loss Prevention (DLP) and Data Leakage Protection and blocks outbound spam and viruses
• Encryption uses AES with 256-bit keys and automatically protects outbound email that meets your policy settings
• Rate Control blocks spambots and controls outbound email rate based on IP address or sender's email address
• Denial of Service (DoS) Attack Protection keeps your network from being disabled by an overload of malicious spam
• Directory Harvest Attack (DHA) protection keeps spammers from stealing and selling your users' email addresses
• Low False Positive Rate is an industry-leading 0.01% before you apply any of the available custom optimization options
• Internal Email Protection with Exchange protects email that stays within your security perimeter, never reaching your gateway

The reliability of your email system is also improved due to the hardened, geographically dispersed data centers behind Email Guard's cloud infrastructure. Data center uptime averages 99.999 percent, far higher than can be achieved by the email servers of most small or mid-size businesses. If your email server or internal network infrastructure fails, Progent's Microsoft-certified consultants and Cisco-certified network engineers can provide immediate online expertise to get you up and running quickly.

Inbound Email Protection
All inbound email secured by ProSight Email Guard passes through the Cloud Protection Layer, which uses advanced data centers and massive computing grids to block 95% of spam and most email carrying viruses and other malware. Email that clears this first level of filtering is subjected to deep analysis by purpose-built on-premises security gateway hardware that provides multi-level inspection including OCR technology to detect image spam. The Cloud Protection layer and the email security gateway are continually updated in real time by the cloud-based Update Center, a technology center staffed 24x7x365 by security experts to provide zero-hour protection against the latest threats without requiring the intervention of your management personnel. For disaster recovery, the Cloud Protection Layer offers email spooling, which can store all your inbound email for up to 96 hours or redirect it to an alternate destination in case your on-premises data center is disrupted.

Outbound Email Protection
The outbound filtering capability of ProSight Email Guard prevents costly data leaks and protects your reputation as a trusted source of email. ProSight Email Guard provides Data Loss Protection (DLP) through policy-based content filtering. This prevents users from inadvertently releasing valuable or private information through email messages. Leaked information can violate regulatory requirements and can result in loss of competitive advantage, identity theft, and even litigation. The ProSight Email Guard security gateway appliance comes with standard content filters that include HIPAA, Social Security Numbers, credit card numbers. In addition, you can define custom policies for filtering content based on keywords, categories, or other factors. ProSight Email Guard allows you to use content filtering policies for automatically blocking, quarantining or encrypting email messages.

Outbound filtering can also block spam and viruses sent by internal computers that have been compromised, which is a serious vulnerability in BYOD (Bring Your Own Device) environments. Organizations which allow spam and viruses to be sent out can be placed on block lists, or "blacklisted". This loss of reputation can hurt productivity and profits.

Outbound Email Encryption
ProSight Email Guard uses a cloud-based Message Center to encrypt and deliver outbound email. You can configure multiple policies for deciding which emails should be encrypted, and the entire process is handled automatically. The on-premises security gateway sends email to be encrypted to the Message Center using a secure TLS connection. There the messages are encrypted using the advanced AES-256 standard and stored for retrieval. The Message Center sends a notice to the recipient and includes a web link that permits the recipient to retrieve the decrypted email. Any replies are also encrypted at the Message Center.

A plug-in for Microsoft Exchange allows users to encrypt emails on an individual basis. For additional details about ProSight Email Guard outbound email encryption, see Email Guard technology and architecture.

Technologies Behind ProSight Email Guard for Blocking Email Threats
ProSight Email Guard's cloud-based filtering resources, technology centers and gateway appliances combine open source mechanisms with proprietary techniques developed by Progent's partners to protect against spam and other email-based threats. Anti-spam/virus techniques include:

• IP Reputation Analysis
• Sender Authentication
• Recipient Verification
• Predictive Sender Profiling
• Virus Databases
• Pre-Defined And Custom Policies
• Rate Control
• Signature Analysis
• Intent Analysis
• Image Analysis
• Bayesian Analysis
• Spam Rules Scoring Thresholds

• Spam
• Viruses
• Trojans
• Worms
• Polymorphic Viruses
• Spoofing
• Phishing
• Denial Of Service (Dos) Attacks
• Directory Harvest Attacks (Dhas)
• Spyware

How Progent Can help You Deploy and Manage ProSight Email Guard
Progent's certified email security experts can work with you to develop a comprehensive email security strategy that protects you from email-borne threats and helps you stay in compliance with government regulations and industry standards. Progent can help you plan and implement a smooth rollout of ProSight Email Guard, tune your configuration to match your environment, develop auditing and reporting practices, train your management and end users on how to avoid spam and prevent virus propagation, and develop enforceable email policies. In addition, Progent's Cisco CCIE-certified consultants can help you plan, implement and troubleshoot a robust on-premises network infrastructure to support your email solution and efficiently integrate your local IT resources with ProSight Email Guard's cloud-based resources and services.

Progent's Microsoft-certified consultants offer world-class expertise providing remote and onsite IT consulting services for Microsoft Exchange including Microsoft Exchange Server 2019 consulting, Exchange Server 2016 support, plus support and migration services for legacy versions of Exchange Server. Progent also offers Windows Server consulting as well as support for the entire family of Microsoft Servers.

Download the ProSight Email Guard Datasheet
To see the ProSight Email Guard datasheet, click: ProSight Email Guard Spam and Email Content Filtering Datasheet (94 Kb PDF file).

Other Managed Services Available from Progent
In addition to ProSight Email Guard, Progent's ProSight suite of network monitoring and management services offers other affordably-priced managed service packages that address key components of your information system such as endpoint security, backup and disaster recovery, network infrastructure management, virtual machine hosting, and IT documentation management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis technology to defend physical and virtual endpoints against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has partnered with leading backup/restore software companies to create ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and rapid recovery of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection managed service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. Progent Active Security Monitoring services protect local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ransomware defense and recovery services.

• Progent's Outsourced/Shared Call Desk: Call Center Managed Services
  Progent's Call Center services permit your IT team to outsource Help Desk services to Progent or split responsibilities for Help Desk services seamlessly between your internal support resources and Progent's extensive pool of IT service engineers and subject matter experts. Progent's Shared Help Desk Service offers a smooth extension of your corporate IT support team. User access to the Help Desk, delivery of support, escalation, ticket generation and tracking, performance measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your core network support organization, by Progent, or both. Learn more about Progent's outsourced/shared Call Desk services.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information system. Besides maximizing the protection and functionality of your computer network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. For more information about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to counter ransomware or recover quickly following an attack by a ransomware strain like Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Conti or Nephilim. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that reduces your exposure to ransomware and aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent for Email Solutions
If you want to find out more about using Progent's ProSight Email Guard managed services or if you need Progent's help to troubleshoot or enhance your email system, call 800-993-9400 or visit Contact Progent.