Progent offers national remote help and consulting services for companies who run UNIX or Linux environments or whose IT systems feature a combination of UNIX/Linux and Microsoft products. Online IT help offers maximum return for your IT budget by extending client efficiency and shortening the time billed for network repair services. Sophisticated online support tools and skilled technicians and consultants combine to enable Progent to handle most IT issues without squandering time and expense by going to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a mix of telephone support and remote access. Progent can offer the services of Cisco certified CCIE network engineers and CISSP certified security professionals to assist with the most difficult system issues.
Microsoft Dynamics GP/Great Plains allows you to expand and manage your business better by delivering easy availability of strategic data and a fast return on investment. Microsoft Dynamics GP/Great Plains confers important productivity benefits such as its ability to expand the presence of your organization, handle your accounting, automate financial operations, unify procedures across your company, refine inventory control, increase order accuracy, expand sales and minimize lead-time, and increase cash flow. Progent can show you how to configure and manage a robust, safe server and communications infrastructure to support Great Plains, and can offer experienced Microsoft Dynamics GP/Great Plains support professionals to help you reap all the advantages of your Microsoft Dynamics GP/Great Plains software.
Progent's certified ISA Server consultants have extensive backgrounds developing ISA Server-based security installations for IT networks with many sites, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to help your company in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your network security needs without adversely limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Configuration Manager automates application and device deployment at scale, centralizes security and compliance settings management, inventories network assets, protects against company data leakage, performs network health reporting, enables safe end-user self service, and delivers a common point of control for administering mixed-operating system networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration specialists can help businesses of any size with any aspect of planning, implementing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.
Systems Management Server provides added functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs reduce the overall operational costs of managing and configuring software by making it easier to copy system images, manage mobile devices, and run management utilities. In addition to advising you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT projects involving processes that Feature Packs are designed to streamline. Progent's migration and update services can lower cost and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless engineers can help you define sensible processes and standards to manage handheld computers and smart mobile phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to design a security strategy that incorporates standards, processes and IT products to keep your IT network safe.
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi appliances installed across multiple venues with any number of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, debugging, monitoring, and reporting. Progent can provide the skills of veteran Wi-Fi consultants who can help your organization to assess the benefits of Ubiquiti's UniFi technology for your environment and assist you to plan, deploy, manage, and troubleshoot your UniFi solution.
Progent's Microsoft-certified Intune consultants can help your organization to assess the business value of utilizing Microsoft Intune for configuring and managing your web-facing mobile computers including laptops, smartphones, and tablets based on Windows, iOS, and Google Android. Progent can assist your company to configure security policies, plan and deploy test systems to confirm the appropriateness of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with System Center Configuration Manager for unified change management, and maintain your Intune solution.
Exchange Server 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful new features plus a redesigned structure. These enhancements affect key IT areas like manageability, availability, security, operational costs, teamwork, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Exchange 2013, create an efficient test and rollout strategy, and train your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online support and management for Exchange Server 2013.
The Progent Test and Training Lab at the QTS Colocation Center can be used for piloting mission-critical applications, creating cost-effective migration methodologies, evaluating and tuning performance, designing or validating business continuity solutions, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent clients who lack sufficient internal resources to assemble effective pilot environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep vital IT projects on schedule.
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Small companies who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
Progent offers the support of certified consultants as well as experienced software programmers, database administrators, project management experts, Cisco-certified network engineers, business continuity specialists, and data security consultants to assist you to evaluate the potential advantages of SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and configure an efficient and safe IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
Progent can provide comprehensive support for each step of your Exchange 2010 migration with services that include outsourced or co-sourced project management, site analysis, project design and documentation, cost estimates of new software licenses and hardware required, suggested sourcing, pilot testing at customer location or at Progent's testing facility, setting up temporary coexistence between Exchange 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the previous system, and webinar training for customer's IT staff and end users.
Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your servers, such as printers and scanners, network infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things devices such as alarms and robotics.
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, lower their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.
Progent's experts offer macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows environments, Entourage and email help, security services, and one-on-one training. Progent can assist clients to upgrade to macOS from Mac OS X or earlier editions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone integration and Apple iPad management, or migrating to iCloud. For business networks based solely on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of planning, integrating and supporting a network environment that is reliable, safe, efficient and able to achieve your company's objectives.
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small company's production servers in an environment that delivers the highest degree of dependability and scalability and is in addition simple to migrate to another host. ProSight Virtual Hosting and management options are based on proven virtualization architectures that allow small and midsize businesses with mixed- platform IT systems to save significantly on the costs of capital equipment, system support, and network administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems.
For enterprises with branch offices in California or any region covered by Progent's engineers, Progent's Microsoft-Certified IT consulting experts and authorized Cisco network specialists offer a variety of IT support services such as project management, Sarbanes Oxley compliance, site moves, enterprise security, network design, on-site or remote emergency support, and technical support for data center hosting facilities. A Progent network consultant can help you plan a multi-site network that makes smart use of co-location services and Internet hosting sites. Progent's Microsoft Certified consultants can help large corporations design, integrate and support major rollouts of updated versions of Microsoft products such as Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can help you deploy Cisco technology for connection solutions that combine simple, high-speed, integrated, and remote networking.
SQL Server 2014 incorporates major improvements in critical areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises services that include system design, deployment, management, remediation, and application development services to help organizations of all sizes to achieve fast return from their SQL Server 2014 investment.
Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a powerful but manageable IT network. The IT sophistication of the Microsoft .NET products bundled with Small Business Server 2011 calls for a computer consultant with real-world background designing and building seamless, end-to-end business technology environments. Progent's SBS Server professionals have an average of over a decade of background integrating computer systems powered by Microsoft products. This expertise ensures you results in deploying, administering, and repairing network environments that include the Small Business Server suite of servers and productivity software.
Progent offers enterprise clients the help of a certified NetApp consultant to deliver remote or onsite support for NetApp's entire portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN storage environments quickly and affordably following best practices.
Progent's Microsoft-certified consultants can provide remote or onsite expertise to help organizations of any size to design, deploy, administer, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier versions of Data Protection Manager or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid datacenters. Progent offers as-needed help for fixing especially challenging problems, or comprehensive project management services. Progent's consultants can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.
Remote management cards offer network administrators complete control over a server without the need for an on-site visit. Through remote management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and support a high-availability company network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical assistance. Progent is familiar with a variety of remote management cards such as Aten remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
Progent's Wireless Consulting Services offer a fast, economical option for companies of any size to configure, manage, monitor and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Altaro VM Backup offers small businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also enables low-cost backup to Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular recovery capability for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for vCenter for handling larger environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is an Altaro partner and can provide a wide range of services to assist you to plan, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software.
Cisco's security and remote access technology for small to medium sized businesses offer a complete array of manageable security products to let you safeguard your entire information system. Cisco's Virtual Private Network line includes routers and switches, firewalls, and VPN access concentrators. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that fit best with your corporate objectives.
Cisco's Catalyst wireless controllers streamline the management of wireless LANs by unifying the provisioning and management of wireless access points, optimizing Wi-Fi throughput by limiting the impact of RF congestion, improving Wi-Fi uptime with fast failover, and strengthening data security by identifying cyber threats and filtering traffic content according to user class and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage wireless LANs of any size. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's modern Wi-Fi controller technology.
ProSight Email Guard Content Filtering Technology Professional
Microsoft Windows Server Update Services enables IT administrators to install and track the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, IT personnel can fully and effortlessly manage the installation of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft WSUS such as planning the Microsoft Software Update Services deployment, setting up user's workstations, defining the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
If your organization does not require emergency online help but expects to need assistance with your network in the near future, you can conserve time and expenses and guarantee that the right IT skill will be available when you want it by getting in touch with a Progent sales agent and registering as a client. For more information, phone 800-993-9400 or email firstname.lastname@example.org.
Progent offers national online help and troubleshooting services for companies who operate Apple Mac environments or whose IT systems feature a combination of Mac with Microsoft products. Progent's experts offer Apple macOS and Mac OS X users a range of IT services such as desktop assistance, migration to the current version of OS X from other earlier versions of Apple macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Remote network consulting provides optimum return for your information technology budget by preserving client efficiency and limiting the hours billed for network repair services. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to handle the majority of IT problems without squandering time and money by traveling to your location. In most of situations your IT issues can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE network experts and CISSP certified security specialists to assist with the toughest network problems.
If you have a small business information system with 10 to 50 network users, Progent's network outsourcing services free your business from dependence on single freelance service provider while giving you cost-effective and dependable access to high-quality network support. By delivering network consulting help when you require it, offering specialized knowledge for critical technologies, offering unique services such as automated network monitoring, and billing only for services you receive, Progent gives you an affordable way for optimizing the business value of your small business information system. Progent is the intelligent way for small organizations to create and support a reliable and secure IT network and to benefit from fast access to the skilled help typically restricted to businesses who can support a sizeable internal IT group.
Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the benefits of Microsoft Exchange 2010 for your business and can assist your IT staff to plan and implement a smooth migration to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will provide fast ROI by improving your workers' efficiency, lowering the cost of hardware and support, simplifying management, and integrating your key communications technologies.
Progent's Juniper Networks-certified NetScreen engineer can help your company to configure and integrate NetScreen 5000 series routers, migrate from previous NetScreen products to the latest Juniper technologies, and troubleshoot infrastructure issues in all-Juniper or mixed-vendor environments.
Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and troubleshooting SCOM environments and offer companies of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as Microsoft and third-party applications and services. In addition, Progent can deliver fast online or onsite troubleshooting to help you to remediate serious problems uncovered by SCOM 2012.
Configuration Manager 2016 automates software deployment across multiple sites, simplifies security and compliance settings control, keeps track of network resources, protects against company data leakage, performs health reporting, enables safe end-user self service, and offers a common control mechanism for administering mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can help businesses of any size with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid networks.
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks firewalls to create a modern cybersecurity environment that extends across your data center and cloud-based assets and guards any user anywhere with any device.
Progent offers access to the affordable support of remote Internet connectivity consultants to assist your organization to assess or update your Internet services so your Internet connectivity solution matches your business requirements. Support services available from Progent's engineers include evaluation of your current bandwidth utilization, vendor and plan analysis and selection, network provisioning, and overseeing a smooth move to a new carrier and/or service arrangement. Provisioning can include optimizing existing routers and deploying additional ones, setting up firewalls, and designing dependable BGP architectures.
Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier experts can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with teammates who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac software can coexist, allowing Mac users to receive and transmit email, examine the GAL, copy addresses, synchronize appointments, and alert fellow workers to meetings with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web Access are working. Progent also offers customized one-on-one Entourage training.
Progent can deliver a wide array of cost-effective consulting and support services to assist you to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can provide onsite or online technical support for single machines or laptops or help you to design and carry out a large-scale migration to new or updated OS software and applications. Progent can also supply consultants and technical workers to help your company to plan for and implement a site move or consolidation organized to cause minimal disruption of your productivity.
Progent's Microsoft-certified consultants can help your business to support System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance security, and boost productivity by making sure that operating systems and applications stay current, managing licensing, and reporting usage patterns so you can make smart purchasing decisions. When your organization is ready to update your SCCM 2007 change management solution, Progent can help you to plan and carry out a smooth migration to SCCM 2012.
Progent provide organizations of all sizes world-class network remote or in-person consulting services for networks powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also can provide security consulting for companies varying in size from the small office to the worldwide enterprise.
Configuration Manager automates software deployment and updating, centralizes security and compliance settings control, inventories network resources, guards against corporate data leakage, performs network health reporting, enables secure end-user self service, and offers a common point of control for managing mixed-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can assist your organization with any facet of planning, implementing, operating and repairing a SCCM deployment for local, cloud, or hybrid environments.
Progent's IT outsourcing packages offer affordable computer consulting for small businesses. Whether it involves planning network architecture, setting up an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your system, or creating a web-based business application, outsourcing your network technical services can reduce costs and minimize uncertainties, allowing network service budgets to increase in a more linear and controlled fashion than is feasible by assembling a large, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a secure and robust system foundation for your vital business software powered by Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems.
Years of background providing Microsoft support and Cisco technology consulting has allowed Progent to build a unique capability for serving branch offices that need network help with the responsiveness common to with small firms but which includes professional client interaction, thorough documentation, and adherence to corporate IT protocols. If your corporation has a sales office situated anywhere in or any region served by Progent's engineers, Progent can provide a broad array of onsite and off-site network consulting services and network design expertise.
Cisco's security and offsite access technology for small to mid-size businesses represent a full range of easy-to-administer security hardware and software to let you protect your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, and VPN solutions. Progent's expert consulting staff includes experienced engineers with Cisco's CCIE and CCNP qualifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that fit most closely with your corporate goals.
Progent's Microsoft Office Word and Microsoft 365 Word experts can provide a wide selection of economical remote support services to assist your organization to maintain your legacy Microsoft Office Word solution or assist you to move to a current release of Office Word. Services offered by Progent's experts include VBA programming, identifying and resolving compatibility issues between different versions of Word, integrating Word with different Office apps like Office Excel and Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, smart phone and tablet integration, and remote training customized for individuals or groups.
Les Kent has a 35-year track record of effective technology integration, executive administration, sales, and operations. He has demonstrated a talent for developing sophisticated IT solutions while working as a network designer, application developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and global enterprises.
Small to mid-sized companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft Premier IT support experts. With Progent's economically priced network service packages, small organizations can select a simple Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide small company information systems world-class availability, security, and performance.
Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Progent's small granularity does away with large bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues.
For advanced project management assistance, Progent offers the services of veteran IT professionals with decades of background in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management skills to help enterprise clients adhere to best practices to ensure that development or deployment projects are successfully completed on schedule and on budget.
Progent can provide cost-effective remote and onsite support to assist organizations to move any portion of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment costs and enable access to Google's cutting edge machine learning tools. Progent can help you with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design, testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing service records results in more effective service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Progent's SonicWall firewall experts can help you configure, manage, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete network protection plan and design security into your business processes.
Progent's Linux consulting experts offer small and mid-size companies and software developers help with administering and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you an easy one-stop consulting firm to show you how to build and manage a protected and robust cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating Windows with major Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Microsoft Dynamics GP/Great Plains accounting offers analytics and reporting features that allow you to track all operations, sales and spending, and sales patterns with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP reporting consulting expertise can help you design reports that allow you to analyze your business more completely, converting raw data into useful management information. Progent can enhance your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer custom line-of-business application development and web commerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.
Progent can help your organization to utilize Cisco's networking technology to build a solid foundation for your onsite, private cloud, or hybrid data center and improve operations in vital areas including resource consolidation, security and compliance, manageability, reliability, and disaster recovery.
Progent's consultants can assist you with any phase of Microsoft Azure migration including requirements definition, readiness assessment, solution architecture, pilot testing, deployment, automated management, performance tuning, license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN tunnels so that your clients can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to set up a hybrid cloud ecosystem that seamlessly combines physical datacenters with Azure-based services.
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.
Progent has been providing SharePoint consulting services since the initial product was published more than a a dozen years, and Progent has the scope of IT know-how to assist businesses of any size to plan and carry out a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; determine if an on-premises, online or hybrid configuration is most sensible for your company; and select the right edition of SharePoint 2013 for your applications. Progent offers full project management support or can help in specific jobs associated with your SharePoint 2013 migration.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help you to design a DR/BC solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Progent's Mac experts can promote the creative aspect of Macintosh computing by offering help services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.
Progent's computer outsourcing support offerings for small companies feature planning Windows XP, .NET, and BackOffice environments, managing upgrades to XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and in-person repair, fixing stubborn IT problems, and producing a comprehensive security plan. Progent can show you how to enhance system reliability and throughput via fault-tolerant configuration, redundant network architecture, and proactive server monitoring. Progent also provides special project assistance for major upgrades and can help with needs assessment, resource inventory, BOM production, vendor qualification, procurement coordination, and professional documentation. Progent's computer outsourcing help also includes training for office productivity packages such as Microsoft Office.
Progent can provide onsite education designed for individuals who want to broaden their knowledge of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for Mac applications.
Progent's Microsoft and Cisco certified computer consultants can provide expert help with a broad range of technologies and can provide that expertise by phone nationwide or in person in major cities across the country and anywhere in California. Progent offers online support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a mix of Windows and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for the toughest connectivity issues, as well as the the support of CISA and CISSP-qualified security consultants to assist with complex security planning and troubleshooting. Progent has delivered remote troubleshooting to companies in every state in the U.S.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Windows Server 2019 offers major improvements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.
Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big invoices for quick solutions so you will not be tempted to permit simple problems to fester.
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick repairs so you won't be tempted to permit less critical problems to fester.
Progent's Meraki wireless AP consultants provide online and onsite support to assist organizations of any size to design, install, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to configure and manage Cisco's Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to build a seamless ecosystem that delivers the same connectivity, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their location or device.
E-Mail Guard is Progent's economical anti-spam and antivirus service that offers small companies world-class defense against spam, viruses, directory harvesting, and other forms of e-mail-based attacks on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-managed antispam and anti-virus services that defuse email assaults before they are able to breech the company firewall. Perimeter Manager also allows administrators track and manage their email application, irrespective of server platform, hardware technology, or geographic location.
Technology Professional ProSight Email Denial of Service Protection
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to plan and implement a cost-effective migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.
Progent's Computer Helpdesk Outsourcing Support Services for desktop technical support are designed especially for small organizations who require fast availability of a Help Desk Service Center with expert telephone support and effective escalation capability but who have to work within a limited IT budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Support, Secure Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Progent's Microsoft-certified professionals have 20 years of experience planning, integrating, and maintaining messaging solutions for companies in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email environment features security, high availability, easy connectivity for remote and mobile users, efficient administrative tools, and productive integration with telephony. Progent provides expertise and integration services for Microsoft Exchange 2016, Exchange 2013 Server, Microsoft Exchange 2010, Microsoft Exchange 2007, Exchange 2003, and Microsoft Exchange 2K. Progent can also help small or mid-size companies to upgrade to Microsoft Exchange 2016 or MS Exchange 2013.
Progent's Test and Training Lab located at the QTS Colocation Center can be used for testing mission-critical applications, developing efficient system upgrade methodologies, assessing and tuning performance, planning or verifying disaster recovery strategies, mitigating compatibility issues, and building training environments for the latest products and technologies. For Progent customers who lack adequate internal resources to assemble effective pilot environments, the lab reduces capital outlay and technical risk and helps keep vital IT initiatives on schedule.
For large businesses, Progent can leverage internal IT groups by providing extensive background in supporting key Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or global businesses with branch offices, Progent can act as a seamless nearby extension of corporate IT management. Progent's enterprise support services include corporate-wide security, online branch office support, network architecture, Sarbanes Oxley compliance, project planning, and world-class service for multiple location network environments based on Enterprise Windows. Progent can provide field consultants and specialists to help with a campus relocation or branch move, or a network designer to help with building or using an Internet Data Center or Hosting Facility.
Progent provides three essential types of Helpdesk support including Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your clients easy access to a reliable technical group with extensive experience providing phone support and online repair for networks based on Microsoft technology. Progent's concentration is on earning the support Call Center a positive reputation as a solid contributor to business productivity. Progent's goal is to resolve rather than simply record problems.
Microsoft CRM helps mid-market businesses nurture profitable client interactions. Integrated Sales and Customer Service components allow in-house staff to share information to help improve selling success and offer consistent, efficient customer service. Progent can configure the most sensible server and communications infrastructure, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can show you how to integrate Microsoft Dynamics CRM with your sales or customer service data.
If your office computer system mixes Linux platforms with MS Windows, Progent can show you how to integrate your servers into a unified network that permits all your operating systems to coexist for simple administration, transparent dataflow, high dependability, enhanced performance, and tight protection. Progent's Linux and Windows integration support services feature network infrastructure configuration and support, support for Windows services for UNIX, online network monitoring and management, remote network help and repair, on-site technical support, and Help Desk outsourcing.
Progent offers fault tolerant load balancing consulting covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching products including Cisco Content Engine. non-stop load balancing vendors for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your business.
Email Guard by Postini offers continually upgraded spam and virus blocking, data filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support firm. If your organization is too small to qualify for a standard Postini license, you can still get the use of Postini's Perimeter Manager services via Progent's E-Mail Guard antispam and virus protection aggregation program. Progent's expert e-mail protection consultants can help you develop an email defense plan that includes antispam and anti-virus technologies and policies.