Spam and Virus Filtering
ProSight Email Guard Spam and Virus Defense, Email Encryption
How Email Guard Works
ProSight Email Guard from Progent uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to deliver world-class defense against spam, viruses, spoofing, phishing, spyware, Denial of Service (DoS) attacks, Directory Harvest Attacks (DHAs), and other email-borne threats.
ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system resources. Email Guard's on-premises security gateway provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention (DLP), Data Leakage Protection, Content Filtering and outbound email encryption. The local email security gateway can also manage your Exchange Server deployment to monitor and protect internal email traffic that never reaches your security gateway.
ProSight Email Guard works with any email platform and offers enhanced features for Exchange Server.
The architecture of the ProSight Email Guard solution includes four main components that stand between the Internet and the email server at your data center:
- Update Center
- Cloud Protection Layer
- Email Guard Security Gateway Appliance
- Message Center
Update Center
The Update Center is a technology center staffed 24x7x365 by security experts who gather emails, URLs, binaries and other data collected from thousands of collection points worldwide, aggregate and analyze this information, and develop defenses, rules and signatures to update ProSight Email Guard's defense mechanism in order to provide zero-hour protection against the latest email-borne threats. Advanced filtering techniques and heuristic rules analysis used by the Update Center include reputation analysis, intent analysis, and predictive sender profiling. The result is a spam and virus filtering solution that blocks a very high percentage of threats yet delivers a very low number of false positives.
Cloud Protection Layer
The Cloud Protection Layer, which is kept current by the Update Center, provides spam and virus prefiltering using advanced technologies that include anti-fraud intelligence and blocking polymorphic viruses that can change their signatures to escape detection. Made up of multiple hardened datacenters worldwide, the Cloud Protection Layer has the capacity to handle Denial of Service attacks as well as email surges that occur during specific periods of the day. Because this cloud-based service stands between the Internet and the Email Guard security gateway, the majority of malicious email can be eliminated before it reaches your security perimeter. To help with disaster recovery and email continuity, the Cloud Protection Layer offers spooling. If your on-premises data center is disrupted, the spooling feature can store all inbound email in the cloud for up to 96 hours or direct it to an alternate destination while you repair the problem.
ProSight Email Guard Security Gateway Hardware Appliance
The ProSight Email Guard Security Gateway is a physical rack-mountable appliance that provides comprehensive protection for inbound, outbound and internal email. The gateway is automatically updated in real time by the Update Center without requiring management intervention. One of the gateway's deep inspection features is a multi-pass OCR engine that protects against image spam, where text is embedded within a graphic in order to hide content from spam filters. Another feature for filtering inbound email is link protection, which automatically evaluates and rewrites fraudulent URLs contained in a message. A plug-in agent for Microsoft Exchange Server offers virus protection for internal email traffic that does not access the gateway, for example emails from Outlook Web Access.
The ProSight Email Guard Security Gateway offers Data Loss Prevention (DLP) by allowing administrators to enforce content policies for outbound email in order to keep sensitive corporate information from being inadvertently leaked. The gateway can also be configured to block invalid bounce messages, which are outbound non-delivery reports to forged email addresses. In addition, the gateway offers a variety of encryption features for outbound email and supports inbound and outbound rate control. The Email Guard Security Gateway is available in several models to match your capacity requirements and security needs and can be clustered for higher performance and availability.
Message Center
The Message Center is a cloud-based service for encrypting outbound email. Emails that match policy are sent securely from the Email Guard Security Gateway to the Message Center. At the Message Center, the sender's email is encrypted using Advanced Encryption Service with a 256-bit cipher (AES-256) and stored for retrieval. The Message Centers sends the recipient a notification that includes a link to visit in order to retrieve the message. The link requires a web browser using HTTPS. The recipient selects a password and the Message Center delivers the encrypted message.
The recipient only needs to establish a password for the first encrypted email received from the message center. Any replies are also sent via the Message Center to maintain security. Encryption key management is handled automatically by the Message Center, and the keys used to encrypt the data are stored in separate areas to provide physical security. Email traffic between the Email Guard Security Gateway and the Message Center and between the Message Center and the recipient are encrypted via SMTP over TLS.
In addition to policy-based encryption, Email Guard also provides an add-in for Microsoft Exchange Server that allows users to specify encryption from within Outlook.
Management Features
The ProSight Email Guard security gateway is integrated with a web-based management portal that provides a simple, centralized interface for viewing and managing all devices, services, policies and configurations. The cloud management tool offers global, domain-level, and individual user policy control. User-level policy management includes block lists, allow lists, quarantining, scoring thresholds, tagging and Bayesian analysis. At the domain level, you can manage policy for inbound and outbound quarantines, outbound encryption, plus block and allow lists based on IP address or sender/recipient email address or domain. Other management features include reports, graphs, statistics; recipient validation via LDAP; support for multiple domains; and delegated domain administration and help desk role.
Download the ProSight Email Guard Datasheet
To view the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet (94 Kb PDF file).
Other Managed Services Available from Progent
In addition to ProSight Email Guard, Progent offers other affordably-priced ProSight managed service packages that address key components of your information system such as security, backup/recovery, virtual server hosting, IT documentation management, and network infrastructure management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard physical and virtual endpoint devices against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent'sProSight Active Security Monitoring endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent'sProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering. - ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery. - ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services. - ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring services. - ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Read more about ProSight IT Asset Management service.
To download a white paper describing why managed services are rapidly replacing the old break/fix model of IT support outsourcing for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block ransomware or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that reduces your exposure to a ransomware attack and aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Contact Progent for More Information about ProSight Email Guard Security Gateway Services
If you are interested in using Progent's ProSight Email Guard security gateway or need help with any aspect of email infrastructure or security, call
Glossary of Terms Related to Spam Filtering Technology
AES-256
The Advanced Encryption Standard (AES) is a cyber security specification adopted by the National Institute of Standards and Technology (NIST). AES-256 offers the highest level of encryption available within the AES family.
Allow List Also called a whitelist, contains email addresses or domain names that are exempted from being blocked by a spam filter.
Anti-fraud Intelligence
Linguistic analysis to protect against fraudulent emails, which can take the form of spear phishing, spoofing, fee frauds or bogus offers of help.
Bayesian Analysis
A linguistic algorithm that develops profiles of the words and phrases used in legitimate email collected from specific users or organizations and determines whether new email from these sources fit their linguistic profile. Emails that are out of character have a higher likelihood of being spam.
Block List
Also called a blacklist, contains email addresses or domain names that are to be blocked by a spam filter.
Content Filtering
Most commonly refers to the ability to block or whitelist websites based on category, reputation, use of encryption, specified URL or other characteristics. In the context of ProSight Email Guard, content filtering refers to the ability to block, allow or quarantine an email message based on the results of scanning specified components of the message including subject, headers, body, attachments, sender, and recipient. (See Content Policies.)
Content Policies
Content policies allow administrators to define email filtering based on any combination of subject, headers, body, attachments, sender, or recipient. For example, specified keywords, categories or character sets can be automatically detected and blocked. Based on content policy, administrators can configure their email security gateway to block, allow or quarantine inbound or outbound email and to encrypt outbound email. Careful management of content policies can keep an organization from being blacklisted as a source of spam and other malware.
Data Leakage Protection
Often used as an alternative to data loss prevention (DLP), but can imply that compromised data retains its availability to authorized users and keeps its integrity. (See Data Loss Prevention.)
Data Loss Prevention (DLP)
Data loss prevention (DLP) for email entails scanning the content of email messages and attachments and blocking the transmission of sensitive information. DLP allows administrators to establish and enforce policies that block or encrypt outbound email that could carry inappropriate information. DLP features included in ProSight Email Guard can also help organizations avoid reputation loss and stay in compliance with industry security standards and government regulations such as HIPAA and Sarbanes-Oxley.
Delegated Administration
With ProSight Email Guard, control of domain-level settings can be assigned to the Domain Admin role, which has the most permissions, the Helpdesk role, with fewer permissions, or the Governance, Risk Management and Compliance (GRC) Account role, which has a specific role with limited permissions. The User role allows users to view and manage their own account and their quarantine inbox and related settings. Delegation significantly reduces the burden of email administration by safely offloading certain management responsibilities.
Denial of Service (DoS) Attack
An attack designed to bring down a network by flooding it with useless traffic. DDOS (Distributed Denial of Service) is an attack by multiple systems, often compromised by a Trojan, on a single system.
Directory Harvest Attack (DHA)
Scripted attempts designed to steal directory information from unprotected email servers. Spammers send messages with a generic address to your SMTP mail server. For example, spammers will try sending “ed@acme.com,” “sue@acme.com” or other names until the server recognizes a name and accepts a message. Spammers combine dictionaries of common names and tabulate which addresses work and which do not. The technique can yield an overwhelming number of delivery requests, consuming server processing power. Spammers then sell the compiled list of valid email addresses to other spammers, resulting in spam for new and unused accounts.
False Positive
A valid email incorrectly identified as spam. Without any tuning, ProSight Email Guard has a false positive rate of 0.01 percent, one of the lowest in the industry.
Hardened Datacenter
Highly secure, fault-tolerant facilities housing IT equipment connected to telecommunications networks. The facilities accommodate web servers, email servers, switches, routers, mass storage and other critical equipment and feature redundancy, backup power, and physical security. Cloud-based infrastructure can combine multiple hardened datacenters in separate geographic regions for high availability and disaster recovery.
Heuristic Rules Analysis
A branch of artificial intelligence whereby expert systems use programs that are self-learning and improve with experience. With spam filtering, the more messages processed the better the results.
HTTPS
The use of Secure Socket Layer (SSL) or Transport Layer Security (TLS) under standard HTTP layering to provide secure web access through encryption.
Image Spam
Image spam, which at one point represented around one third of all Internet traffic, is a technique that hides text, typically a URL, by embedding it within an image. ProSight Email Guard uses an Optical Character Reader (OCR) engine to detect this threat. The Update Center also maintains Internet traps known as "honeypots" to build blacklists of image spam senders.
Intent Analysis
Multi-level analysis that recursively follows web links, email addresses and phone numbers embedded in email messages to determine whether they are associated with legitimate entities. Intent analysis also analyzes domain attributes to profile email campaigns.
Key Management
Email encryption requires the sender and recipient to exchange their encryption keys before sending or receiving protected emails. Key management is complex and includes the creation, distribution, safe storage, exchange and use of encryption keys. ProSight Email Guard's cloud-based solution for email encryption stores keys centrally and manages them automatically without burdening administrators or users.
LDAP
The Lightweight Directory Access Protocol (LDAP) is an open, industry-standard application protocol for accessing and maintaining distributed directory information services over an IP network. ProSight Email Guard's Exchange Accelerator/LDAP Verification feature uses the LDAP support built into Microsoft Exchange to protect against dictionary attacks, which attempt to break into a system by trying every word in a hacker's "dictionary" of possible passwords.
Link Protection
ProSight Email Guard's Link Protection, when activated, automatically rewrites any URL embedded within an inbound email and directs it to a safe URL before delivering the email. If the recipient clicks on the embedded URL, ProSight Email Guard evaluates the link for validity and reputation. If the domain appears to be valid, the user is directed to that website. If the URL is suspicious, the user is directed to a warning page which shows the actual link and explains why the URL was blocked.
OCR Engine
Embedding text in images is an established technique used by spammers to avoid detection by the text processing mechanisms in anti-spam engines. An optical character recognition (OCR) engine allows a spam filter to analyze the text rendered inside an image. Before submitting images to the OCR engine, ProSight Email Guard uses a variety of image processing technologies to normalize images whose text has been obfuscated with speckling, shading or color manipulation. The Update Center also uses advanced image processing algorithms to create fingerprints that can be used to block messages containing image spam.
Phishing
A scam that usually involves a fraudulent email purporting to come from a legitimate sender such as a bank and that either contains links to a spoofed website or else tries to talk the recipient into disclosing private information such as a password or social security number. ProSight Email Guard detects Phishing scams by using a specialized Bayesian database. Attacks that include information that suggests familiarity or friendship with the recipient are known as Spear Phishing and account for about 91% of email attacks.
Polymorphic Viruses
A virus that self encrypts by changing its signature to avoid detection by simple virus scanners. ProSight Email Guard relies on a supercomputing grid that uses a partial checksum approach to identify the unchanged signature portions of a virus body.
Predictive Sender Profiling
Identifying suspicious behaviors from sources who currently have clean reputations, for example newly infected bots on otherwise legitimate computers.
Quarantining
A quarantined email can be sent to an individual quarantine inbox assigned to the recipient or to a global quarantine mailbox designated by the administrator. Individuals can have quarantine accounts on the ProSight Email Guard security gateway, which takes the load off the email server, or on their regular mailbox. In this case, ProSight Email Guard alters the subject text of quarantined messages to show that the message could be spam.
Rate Control
The ability to pace inbound or outbound email from a single IP address or email address based on pre-configured frequency thresholds. Delivery of messages from sources that exceed the threshold is delayed in order to stabilize system performance.
Reputation Analysis
The use of databases that include the IP of addresses for known spammers, safe email senders, and web addresses known to be associated with spam. Email from IP addresses with poor reputations or whose content includes web addresses with poor reputations can be identified and handled according to spam policies.
Scoring Thresholds
After an email passes through the ProSight Email Guard security gateway it is given a score ranging from 1 to 10 representing the likelihood that the message is spam. The administrator can use scoring thresholds to automate how messages are managed by choosing to allow, tag, quarantine or block emails depending on their score.
Security Perimeter
The outermost edge, such as a firewall or security gateway, over which the enterprise has control over an email message before the message is received from or passed to the Internet.
Signatures
Also called a fingerprint, a series of bytes within a virus that uniquely identifies it and that can be searched for by anti-virus filters.
Spam
Unsolicited and unwanted email usually sent in bulk as part of marketing campaigns but sometimes sent with malicious intent.
Spoofing
A phishing technique whereby an attacker uses an IP address that appears to come from a trusted host. One of the most notorious examples is the exploit from service@aol.com. Spoofing attacks often include links to a fraudulent, or spoofed, web site that impersonates a familiar web site.
Spooling
A disaster recovery feature whereby incoming email is stored temporarily in the cloud or redirected in the event that your on-premises data center is disrupted. ProSight Email Guard's Cloud Protection Layer can store all your inbound email for up to four days or direct it to an alternative destination if your email server becomes unavailable. Meanwhile, Progent can provide expert online or onsite support to bring your local system back into service quickly.
Spyware
Software that collects and possibly shares information about a person without specified consent. Common forms of spyware include cookies, adware and Trojans. The collected information is typically used for marketing, but can also be used more maliciously. Major corporations (e.g., Facebook) use spyware routinely and legally. ProSight Email Guard includes technology that provides real-time protection from malicious spyware attacks.
SMTP
Short for Simple Mail Transfer Protocol, a protocol for sending email messages between servers. SMTP email servers are a common target of Directory Harvest Attacks.
Tagging
A technique for helping users to identify filtered email that meets some criteria for being spam. Tagged emails are delivered with a customized label appended to the subject field, e.g., [BULK]. This allows users to make their own determination about how to deal with them.
TLS
The Transport Layer Security (TLS) encryption protocol allows secure communication over the Internet. The ProSight Email Guard security gateway supports SMTP over TLS to encrypt email traffic between sites over the Internet.
Viruses
Computer code that can replicate itself. Viruses are commonly spread via email and allow an attacker to steal or destroy data or take control of an infected system. Types of viruses include Trojans and worms.
Zero-hour Protection
The ability to develop and distribute defenses against newly discovered spam and viruses within minutes rather than days. The hybrid infrastructure of ProSight Email Guard is designed to provide this capability.
Also See:
- Email Outbound Content Filtering Remote Troubleshooting Delaware
- Exchange 2010 Server Help Center
- On-site Technical Support for Email Intent Analysis in Las Vegas, NV
- Help and Support for Email Link Protection Petaluma
- Plano Cisco Network Design
- Remote Consulting San Diego
- Atlanta, GA, Augusta, GA, Columbus, GA, Savannah, GA Small Business IT Support
- Manchester New Hampshire Small Office Computer Consulting Services for Cisco
- Anchorage, AK Consulting Service Firm
- Integration Services for ProSight Email Content Filtering Policies in Madison
- Cloud-managed Email Security Technical Support Services Los Angeles
- Email Guard DLP Online Technical Support Alameda County
- Ohio ProSight Email Guard Spam Filtering Professional
- Support Services Lexington-Fayette
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Progent’s Help Desk Co-management service makes it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top shared professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
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Microsoft Office 365 Webinar Technology Professional
Online Microsoft Project Training Services
Progent's webinars offer small companies the affordability, ease, and versatility of virtual seminars plus the effective training methods of experienced instructors who employ the latest technology to emulate live, interactive learning environments. Progent can provide online education for key desktop applications including components of Microsoft Office such as Office Excel, Word, Publisher, and Outlook: MS Dynamics accounting and management information solutions such as Microsoft Dynamics GP; as well as additional popular desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
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Microsoft Windows Network Security Consultant
Microsoft Windows Technology Providers
To provide economical IT services for small companies, Progent has developed comprehensive IT outsourcing plans that give small companies quick access to network help without requiring you to recruit, educate, and manage an expensive full-time IT team. Progent’s IT outsourcing services give you an affordable way for creating a secure and robust system for your important Windows business productivity products such as Microsoft Office XP and Office 2003.
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CISSP Certified Security Services
CISSP Certified Security Professional
Progent's CISSP-premier cybersecurity experts can assist businesses of any size with any aspect of information system security. Progent can create efficient security systems that protect a small business from advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid networks that support local, online, and mobile clients sharing network resources spread across multiple physical datacenters and various clouds.
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Support and Setup for Small Business Network
Network Consultants for Small Office Network
If you have a company network with 10 to 50 desktop clients, Progent's computer outsourcing services free your organization from dependence on an individual independent service provider while giving you affordable and dependable access to high-quality technical support. By delivering IT consulting help when you require it, providing advanced expertise for key technologies, delivering value-added support such as automated network monitoring, and charging only for services you use, Progent gives you an affordable way for maximizing the business value of your small business network. Progent is the intelligent way for small organizations to build and support a reliable and secure information network and to benefit from quick access to the skilled help ordinarily available only to enterprises who can support a large in-house IT organization.
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Hosting for Exchange Specialist
Hosting for Exchange Specialists
Progent's MS Exchange Server Hosting Support Services provide an enterprise-class data center that features redundant electrical and environmental control systems,
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Exchange 2010 Load Balancing IT Consultants
Exchange 2010 Configuration Support Services
Progent's Microsoft-certified consulting engineers can help you to determine the benefits of Exchange Server 2010 for your company and can help you to plan and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will provide fast ROI by improving your productivity, lowering the expense of hardware and service, simplifying administration, and integrating your key communications platforms.
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IT asset documentation management Consultant
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of the time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it.
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Online HelpDesk Call Center Support and Integration
Online Troubleshooting for 24x7 Call Center
The Contact Center support delivery structure used by Progent's Technical Response Center gives small and midsize organizations an efficient option to dependence on freelance service individuals by offering broad technical knowledge shared by numerous support teams, optional 24x7 access to emergency assistance, escalation capability to appropriate experts for handling the most intractable issues, support consistency and reliability, quick follow through enforced by seasoned IT service managers, a variety of easy-to-use mechanisms for initiating service jobs, plus excellent process transparency made possible by ticket tracking and available via a web-based portal.
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24x7 Network Consulting
Remote Support Services for 24x7 Network
Remote continuous network monitoring, proactive alerts, and periodic reports are crucial to preserving the proper operation of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of all sizes can get a level of protection that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options delivered as low-cost services designed to help your company to detect and resolve a most IT network issues before they get big enough to impact productivity.
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System Center MOM Consultant
Remote Network Monitoring Computer Consulting
Remote continuous network monitoring, proactive alarms, and periodic analytical reporting are vital to preserving the proper operation of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced so far that companies of any size can get a degree of network stability that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management options available as economical service packages designed to help you to detect and resolve a an array of network problems before they get big enough to hurt your business.
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ProSight Remote IT Management Consultants
Small Business Managed Services Professionals
Progent's ProSight portfolio of managed services are intended to offer organizations who maintain minimal internal IT administration and support staffs with affordable help from world-class management platforms and technical experts. Advantages of Progent's ProSight line of managed IT services include fixed IT management expenses, automation of common administrative tasks, ongoing absorption of new technology, graceful transition from older technology to up-to-date solutions, improved alignment of information technology with strategic goals, access to veteran network experts, and freeing up management to concentrate on business rather than fast-evolving computer technology.
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Citrix StorageLink Consultancy
Citrix Xen Hypervisor Consulting
Citrix offers a powerful family of products that deliver enterprise-class manageability, scalability, and responsiveness for virtualizing servers and for server-based distribution of virtual Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to assess the business benefits of Citrix virtualization products and show you how to design, test, deploy, optimize, and support Citrix virtualization platforms.
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IT Services for Windows Server 2012 R2 Configuration Manager Remote Troubleshooting for Windows Server 2012 R2 Hyper-V
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Microsoft Access application programming Consult Integration Companies
SCCM 2012 Software Inventory Technical Support Services
SCCM 2012 Planning Specialists
Progent can help your business to plan for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to SCCM 2012 from a legacy device and application management solution or assist you to enhance your current SCCM 2012 environment to support your evolving IT needs. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by providing expertise with associated Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
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Forefront TMG 2010 Support and Setup
Help and Support for Forefront Network Inspection System
Forefront TMG 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server and provides a centrally administered Internet gateway that acts as a one-server platform for a variety of security features including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security reporting features, permits customized reports generated by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to lower costs and enhance availability. Progent's Microsoft engineers can assist you to design and carry out test and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also help your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
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Exchange Hosting Professionals
Microsoft Exchange Hosting Specialist
Progent's Microsoft Exchange Server Hosting Services provide a world-class data center with backed-up electrical and environmental control systems,
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Ubiquiti UniFi WLAN Professional
Consult for Ubiquiti UniFi WiFi access point
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices installed across multiple venues with any number of access points can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, debugging, monitoring, and reporting. Progent offers the expertise of veteran wireless consultants who can help you to assess the value of UniFi products for your environment and assist you to design, deploy, administer, and maintain your UniFi solution.
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Information Risk Evaluation Professional
Technology Professional for Network Security Inventory
Progent offers small businesses two low-cost network security inventory scanning packages that provide, for a preset price, remotely managed scans of your network security profile which are evaluated by professional information security engineers who assess the data collected by the remote scan, present objective summaries of your current security vulnerability, and make recommendations for remediation. Progent offers two non-overlapping network security inventory scanning packages for external and internal security scanning that are priced to fit the budgets of small businesses while offering enterprise-class evaluations of your network's exposure to attack.
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Services for Windows and UNIX
Windows and Solaris Configuration
If your business network combines UNIX, Linux or Solaris platforms with Windows, Progent can show you how to incorporate your computers into a cohesive network that permits all your OS platforms to coexist for easy management, seamless dataflow, high availability, superior performance, and tight security. Progent's UNIX/Linux/Solaris and Windows integration support offerings feature network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical support and troubleshooting, on-site technical support, and Help Desk support.
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Microsoft System Center Operations Manager Remote Support
System Center MOM Consulting Services
Progent offers a selection of network support packages for small companies. These information technology outsourcing and network monitoring services are built around the proactive problem solving capabilities of Operations Manager 2007, a next-generation network and IT management product that tracks the reliability, throughput, and security of your network and isolates potential troubles before they can disrupt your system. With Progent's affordably priced IT support programs, small organizations can choose a simple co-sourcing service program based on Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution.
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Remote 24x7 network monitoring, proactive alarms, and periodic reports are vital to maintaining the health of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has advanced so far that businesses of all sizes can get a degree of protection that was previously reserved for enterprises. Progent can provide several Remote Monitoring and Management options available as economical service packages designed to help your company to identify and fix a most network problems before they can hurt your business.
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Apple Mac and Windows coexistence Technology Consulting
Apple Mac and Windows Network Consultant
Progent's support experts in Apple OS X and Microsoft Windows technology can help you integrate Mac and Windows systems into seamless environments with full sharing and workgroup support. Enabling efficient cooperation among a mix of servers and desktops powered by Apple Mac OS and Windows calls for broad knowledge of and background with Apple Macintosh and Windows products. Progent's background in Microsoft and Macintosh service makes it possible to offer world class support to companies that rely on these platforms to maintain their competitive advantage. Progent's consultants can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.
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Service Reports Integration
Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to each client. The practice of detailing and organizing support records allows more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
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Auditing for Sun Solaris
Solaris Intrusion Detection
If your company operates a Sun Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-certified security specialists can assist your whole organization in a broad range of security areas including security administration procedures, security design and models, connection management products and techniques, software development security, operations security, hardware security, communications, network and web security, and disaster recovery preparedness. CISM and ISSAP define the basic skills and international standards of performance that network security professionals are expected to master. These accreditations give IT management the assurance that those who have earned their CISM, CISSP or ISSAP certification have the experience and knowledge to deliver world-class security management and engineering services.
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Programming Firm for Project Excel Services
Project Excel Services Coder
Progent's Microsoft consultants can provide in-depth support in implementing, managing and troubleshooting all versions of Microsoft Project, Microsoft Project Server, and Project Online and can provide a broad variety of affordable remote support services following industry best practices to help businesses of all sizes to receive all the benefits of this leading project management solution. Services available from Progent include system planning, installation and migration, strategies for secure collaboration among onsite and offsite users, network infrastructure optimization, and specialized webinar training.
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