ProSight Email Guard Spam and Content Filtering ConsultingProSight Email Guard from Progent uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to deliver world-class defense against spam, viruses, spoofing, phishing, spyware, Denial of Service (DoS) attacks, Directory Harvest Attacks (DHAs), and other email-borne threats.

ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system resources. Email Guard's on-premises security gateway provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention (DLP), Data Leakage Protection, Content Filtering and outbound email encryption. The local email security gateway can also manage your Exchange Server deployment to monitor and protect internal email traffic that never reaches your security gateway.

ProSight Email Guard works with any email platform and offers enhanced features for Exchange Server.

The architecture of the ProSight Email Guard solution includes four main components that stand between the Internet and the email server at your data center:

  • Update Center
  • Cloud Protection Layer
  • Email Guard Security Gateway Appliance
  • Message Center
Email Guard's Architecture

ProSight Email Guard's hybrid architecture provides comprehensive protection for inbound and outbound email traffic

Update Center
The Update Center is a technology center staffed 24x7x365 by security experts who gather emails, URLs, binaries and other data collected from thousands of collection points worldwide, aggregate and analyze this information, and develop defenses, rules and signatures to update ProSight Email Guard's defense mechanism in order to provide zero-hour protection against the latest email-borne threats. Advanced filtering techniques and heuristic rules analysis used by the Update Center include reputation analysis, intent analysis, and predictive sender profiling. The result is a spam and virus filtering solution that blocks a very high percentage of threats yet delivers a very low number of false positives.

Cloud Protection Layer
The Cloud Protection Layer, which is kept current by the Update Center, provides spam and virus prefiltering using advanced technologies that include anti-fraud intelligence and blocking polymorphic viruses that can change their signatures to escape detection. Made up of multiple hardened datacenters worldwide, the Cloud Protection Layer has the capacity to handle Denial of Service attacks as well as email surges that occur during specific periods of the day. Because this cloud-based service stands between the Internet and the Email Guard security gateway, the majority of malicious email can be eliminated before it reaches your security perimeter. To help with disaster recovery and email continuity, the Cloud Protection Layer offers spooling. If your on-premises data center is disrupted, the spooling feature can store all inbound email in the cloud for up to 96 hours or direct it to an alternate destination while you repair the problem.

ProSight Email Guard Security Gateway Hardware Appliance
The ProSight Email Guard Security Gateway is a physical rack-mountable appliance that provides comprehensive protection for inbound, outbound and internal email. The gateway is automatically updated in real time by the Update Center without requiring management intervention. One of the gateway's deep inspection features is a multi-pass OCR engine that protects against image spam, where text is embedded within a graphic in order to hide content from spam filters. Another feature for filtering inbound email is link protection, which automatically evaluates and rewrites fraudulent URLs contained in a message. A plug-in agent for Microsoft Exchange Server offers virus protection for internal email traffic that does not access the gateway, for example emails from Outlook Web Access.

The ProSight Email Guard Security Gateway offers Data Loss Prevention (DLP) by allowing administrators to enforce content policies for outbound email in order to keep sensitive corporate information from being inadvertently leaked. The gateway can also be configured to block invalid bounce messages, which are outbound non-delivery reports to forged email addresses. In addition, the gateway offers a variety of encryption features for outbound email and supports inbound and outbound rate control. The Email Guard Security Gateway is available in several models to match your capacity requirements and security needs and can be clustered for higher performance and availability.

Message Center
The Message Center is a cloud-based service for encrypting outbound email. Emails that match policy are sent securely from the Email Guard Security Gateway to the Message Center. At the Message Center, the sender's email is encrypted using Advanced Encryption Service with a 256-bit cipher (AES-256) and stored for retrieval. The Message Centers sends the recipient a notification that includes a link to visit in order to retrieve the message. The link requires a web browser using HTTPS. The recipient selects a password and the Message Center delivers the encrypted message.

Email Guard's Outbound Encryption

The recipient only needs to establish a password for the first encrypted email received from the message center. Any replies are also sent via the Message Center to maintain security. Encryption key management is handled automatically by the Message Center, and the keys used to encrypt the data are stored in separate areas to provide physical security. Email traffic between the Email Guard Security Gateway and the Message Center and between the Message Center and the recipient are encrypted via SMTP over TLS.

In addition to policy-based encryption, Email Guard also provides an add-in for Microsoft Exchange Server that allows users to specify encryption from within Outlook.

Management Features
The ProSight Email Guard security gateway is integrated with a web-based management portal that provides a simple, centralized interface for viewing and managing all devices, services, policies and configurations. The cloud management tool offers global, domain-level, and individual user policy control. User-level policy management includes block lists, allow lists, quarantining, scoring thresholds, tagging and Bayesian analysis. At the domain level, you can manage policy for inbound and outbound quarantines, outbound encryption, plus block and allow lists based on IP address or sender/recipient email address or domain. Other management features include reports, graphs, statistics; recipient validation via LDAP; support for multiple domains; and delegated domain administration and help desk role.

Download the ProSight Email Guard Datasheet
To view the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet (94 Kb PDF file).

Other Managed Services Available from Progent
In addition to ProSight Email Guard, Progent offers other affordably-priced ProSight managed service packages that address key components of your information system such as security, backup/recovery, virtual server hosting, IT documentation management, and network infrastructure management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis technology to defend physical and virtual endpoints against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Backup and Recovery Services
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Read more about ProSight IT Asset Management service.

  • Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
    Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. Progent ASM services protect on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ransomware protection and recovery services.

  • Progent's Outsourced/Shared Service Center: Call Center Managed Services
    Progent's Support Center services enable your information technology team to outsource Help Desk services to Progent or split activity for Service Desk support transparently between your in-house support staff and Progent's nationwide roster of IT support technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a seamless extension of your corporate IT support staff. User access to the Help Desk, delivery of technical assistance, issue escalation, ticket creation and updates, performance metrics, and maintenance of the service database are consistent regardless of whether issues are taken care of by your in-house support group, by Progent's team, or both. Read more about Progent's outsourced/co-managed Service Desk services.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized as this added means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For more information about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
Download Progent's 10 Benefits of Managed IT Services White Paper
To view a white paper describing why managed services are quickly takingthe place of the old break/fix model of network support outsourcing for small and mid-size businesses, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to defend against ransomware or recover quickly after an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, Conti or Egregor. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that minimizes your vulnerability to ransomware and meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Contact Progent for More Information about ProSight Email Guard Security Gateway Services
If you are interested in using Progent's ProSight Email Guard security gateway or need help with any aspect of email infrastructure or security, call 800-993-9400 or visit Contact Progent.

Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist businesses to identify and isolate infected devices and protect undamaged assets from being penetrated. If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

Glossary of Terms Related to Spam Filtering Technology

AES-256
The Advanced Encryption Standard (AES) is a cyber security specification adopted by the National Institute of Standards and Technology (NIST). AES-256 offers the highest level of encryption available within the AES family.

Allow List
Also called a whitelist, contains email addresses or domain names that are exempted from being blocked by a spam filter.

Anti-fraud Intelligence
Linguistic analysis to protect against fraudulent emails, which can take the form of spear phishing, spoofing, fee frauds or bogus offers of help.

Bayesian Analysis
A linguistic algorithm that develops profiles of the words and phrases used in legitimate email collected from specific users or organizations and determines whether new email from these sources fit their linguistic profile. Emails that are out of character have a higher likelihood of being spam.

Block List
Also called a blacklist, contains email addresses or domain names that are to be blocked by a spam filter.

Content Filtering
Most commonly refers to the ability to block or whitelist websites based on category, reputation, use of encryption, specified URL or other characteristics. In the context of ProSight Email Guard, content filtering refers to the ability to block, allow or quarantine an email message based on the results of scanning specified components of the message including subject, headers, body, attachments, sender, and recipient. (See Content Policies.)

Content Policies
Content policies allow administrators to define email filtering based on any combination of subject, headers, body, attachments, sender, or recipient. For example, specified keywords, categories or character sets can be automatically detected and blocked. Based on content policy, administrators can configure their email security gateway to block, allow or quarantine inbound or outbound email and to encrypt outbound email. Careful management of content policies can keep an organization from being blacklisted as a source of spam and other malware.

Data Leakage Protection
Often used as an alternative to data loss prevention (DLP), but can imply that compromised data retains its availability to authorized users and keeps its integrity. (See Data Loss Prevention.)

Data Loss Prevention (DLP)
Data loss prevention (DLP) for email entails scanning the content of email messages and attachments and blocking the transmission of sensitive information. DLP allows administrators to establish and enforce policies that block or encrypt outbound email that could carry inappropriate information. DLP features included in ProSight Email Guard can also help organizations avoid reputation loss and stay in compliance with industry security standards and government regulations such as HIPAA and Sarbanes-Oxley.

Delegated Administration
With ProSight Email Guard, control of domain-level settings can be assigned to the Domain Admin role, which has the most permissions, the Helpdesk role, with fewer permissions, or the Governance, Risk Management and Compliance (GRC) Account role, which has a specific role with limited permissions. The User role allows users to view and manage their own account and their quarantine inbox and related settings. Delegation significantly reduces the burden of email administration by safely offloading certain management responsibilities.

Denial of Service (DoS) Attack
An attack designed to bring down a network by flooding it with useless traffic. DDOS (Distributed Denial of Service) is an attack by multiple systems, often compromised by a Trojan, on a single system.

Directory Harvest Attack (DHA)
Scripted attempts designed to steal directory information from unprotected email servers. Spammers send messages with a generic address to your SMTP mail server. For example, spammers will try sending 'ed@acme.com,' 'sue@acme.com' or other names until the server recognizes a name and accepts a message. Spammers combine dictionaries of common names and tabulate which addresses work and which do not. The technique can yield an overwhelming number of delivery requests, consuming server processing power. Spammers then sell the compiled list of valid email addresses to other spammers, resulting in spam for new and unused accounts. False Positive
A valid email incorrectly identified as spam. Without any tuning, ProSight Email Guard has a false positive rate of 0.01 percent, one of the lowest in the industry.

Hardened Datacenter
Highly secure, fault-tolerant facilities housing IT equipment connected to telecommunications networks. The facilities accommodate web servers, email servers, switches, routers, mass storage and other critical equipment and feature redundancy, backup power, and physical security. Cloud-based infrastructure can combine multiple hardened datacenters in separate geographic regions for high availability and disaster recovery.

Heuristic Rules Analysis
A branch of artificial intelligence whereby expert systems use programs that are self-learning and improve with experience. With spam filtering, the more messages processed the better the results.

HTTPS
The use of Secure Socket Layer (SSL) or Transport Layer Security (TLS) under standard HTTP layering to provide secure web access through encryption.

Image Spam
Image spam, which at one point represented around one third of all Internet traffic, is a technique that hides text, typically a URL, by embedding it within an image. ProSight Email Guard uses an Optical Character Reader (OCR) engine to detect this threat. The Update Center also maintains Internet traps known as "honeypots" to build blacklists of image spam senders.

Intent Analysis
Multi-level analysis that recursively follows web links, email addresses and phone numbers embedded in email messages to determine whether they are associated with legitimate entities. Intent analysis also analyzes domain attributes to profile email campaigns.

Key Management
Email encryption requires the sender and recipient to exchange their encryption keys before sending or receiving protected emails. Key management is complex and includes the creation, distribution, safe storage, exchange and use of encryption keys. ProSight Email Guard's cloud-based solution for email encryption stores keys centrally and manages them automatically without burdening administrators or users.

LDAP
The Lightweight Directory Access Protocol (LDAP) is an open, industry-standard application protocol for accessing and maintaining distributed directory information services over an IP network. ProSight Email Guard's Exchange Accelerator/LDAP Verification feature uses the LDAP support built into Microsoft Exchange to protect against dictionary attacks, which attempt to break into a system by trying every word in a hacker's "dictionary" of possible passwords.

Link Protection
ProSight Email Guard's Link Protection, when activated, automatically rewrites any URL embedded within an inbound email and directs it to a safe URL before delivering the email. If the recipient clicks on the embedded URL, ProSight Email Guard evaluates the link for validity and reputation. If the domain appears to be valid, the user is directed to that website. If the URL is suspicious, the user is directed to a warning page which shows the actual link and explains why the URL was blocked.

OCR Engine
Embedding text in images is an established technique used by spammers to avoid detection by the text processing mechanisms in anti-spam engines. An optical character recognition (OCR) engine allows a spam filter to analyze the text rendered inside an image. Before submitting images to the OCR engine, ProSight Email Guard uses a variety of image processing technologies to normalize images whose text has been obfuscated with speckling, shading or color manipulation. The Update Center also uses advanced image processing algorithms to create fingerprints that can be used to block messages containing image spam.

Phishing
A scam that usually involves a fraudulent email purporting to come from a legitimate sender such as a bank and that either contains links to a spoofed website or else tries to talk the recipient into disclosing private information such as a password or social security number. ProSight Email Guard detects Phishing scams by using a specialized Bayesian database. Attacks that include information that suggests familiarity or friendship with the recipient are known as Spear Phishing and account for about 91% of email attacks.

Polymorphic Viruses
A virus that self encrypts by changing its signature to avoid detection by simple virus scanners. ProSight Email Guard relies on a supercomputing grid that uses a partial checksum approach to identify the unchanged signature portions of a virus body.

Predictive Sender Profiling
Identifying suspicious behaviors from sources who currently have clean reputations, for example newly infected bots on otherwise legitimate computers.

Quarantining
A quarantined email can be sent to an individual quarantine inbox assigned to the recipient or to a global quarantine mailbox designated by the administrator. Individuals can have quarantine accounts on the ProSight Email Guard security gateway, which takes the load off the email server, or on their regular mailbox. In this case, ProSight Email Guard alters the subject text of quarantined messages to show that the message could be spam.

Rate Control
The ability to pace inbound or outbound email from a single IP address or email address based on pre-configured frequency thresholds. Delivery of messages from sources that exceed the threshold is delayed in order to stabilize system performance.

Reputation Analysis
The use of databases that include the IP of addresses for known spammers, safe email senders, and web addresses known to be associated with spam. Email from IP addresses with poor reputations or whose content includes web addresses with poor reputations can be identified and handled according to spam policies.

Scoring Thresholds
After an email passes through the ProSight Email Guard security gateway it is given a score ranging from 1 to 10 representing the likelihood that the message is spam. The administrator can use scoring thresholds to automate how messages are managed by choosing to allow, tag, quarantine or block emails depending on their score.

Security Perimeter
The outermost edge, such as a firewall or security gateway, over which the enterprise has control over an email message before the message is received from or passed to the Internet.

Signatures
Also called a fingerprint, a series of bytes within a virus that uniquely identifies it and that can be searched for by anti-virus filters.

Spam
Unsolicited and unwanted email usually sent in bulk as part of marketing campaigns but sometimes sent with malicious intent.

Spoofing
A phishing technique whereby an attacker uses an IP address that appears to come from a trusted host. One of the most notorious examples is the exploit from service@aol.com. Spoofing attacks often include links to a fraudulent, or spoofed, web site that impersonates a familiar web site.

Spooling
A disaster recovery feature whereby incoming email is stored temporarily in the cloud or redirected in the event that your on-premises data center is disrupted. ProSight Email Guard's Cloud Protection Layer can store all your inbound email for up to four days or direct it to an alternative destination if your email server becomes unavailable. Meanwhile, Progent can provide expert online or onsite support to bring your local system back into service quickly.

Spyware
Software that collects and possibly shares information about a person without specified consent. Common forms of spyware include cookies, adware and Trojans. The collected information is typically used for marketing, but can also be used more maliciously. Major corporations (e.g., Facebook) use spyware routinely and legally. ProSight Email Guard includes technology that provides real-time protection from malicious spyware attacks.

SMTP
Short for Simple Mail Transfer Protocol, a protocol for sending email messages between servers. SMTP email servers are a common target of Directory Harvest Attacks.

Tagging
A technique for helping users to identify filtered email that meets some criteria for being spam. Tagged emails are delivered with a customized label appended to the subject field, e.g., [BULK]. This allows users to make their own determination about how to deal with them.

TLS
The Transport Layer Security (TLS) encryption protocol allows secure communication over the Internet. The ProSight Email Guard security gateway supports SMTP over TLS to encrypt email traffic between sites over the Internet.

Viruses
Computer code that can replicate itself. Viruses are commonly spread via email and allow an attacker to steal or destroy data or take control of an infected system. Types of viruses include Trojans and worms.

Zero-hour Protection
The ability to develop and distribute defenses against newly discovered spam and viruses within minutes rather than days. The hybrid infrastructure of ProSight Email Guard is designed to provide this capability.

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    For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there exist two popular solutions for running Microsoft Windows-dependent applications on a Mac: an external connection to an actual Windows computer or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect an Apple Mac to a networked Windows-based computer to run Windows software and access network resources. Virtual PC for Mac simulates Windows on an Apple Mac system so that you are able to run Windows programs locally. Progent's Mac technology support experts can help you to manage these products for using Windows applications on your Macs and can also help your business to evaluate and install third-party products for Windows platform emulation.

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  • QTS Sacramento Colocation Center Technology Professional
    Consultant QTS/Heracles Colocation Center

    The QTS (formerly Herakles) Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation site or if your business is planning on moving your main or offsite backup system to the Herakles data center, Progent can provide a variety of cost-effective consulting services including data center migration, equipment installation and upgrades, infrastructure improvements, project management services, virtualization expertise, offsite network monitoring, automated system management, application development, business continuity planning and testing, security assessment, and the use of Progent's Test Lab.

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  • Top Ranked Professional PIX 500 Firewall
    Cisco PIX Firewall Support and Setup

    Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent still offers consulting assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you determine if you should migrate to next generation firewall technology from Cisco. Progent's Cisco-certified specialists can help you design and implement a cost-effective migration to Cisco ASA 5500-X firewalls based on industry best practices.

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    Microsoft SQL Professional

    Progent's Microsoft-certified SQL Server developers and database administrators can provide online consulting to assist organizations of any size to build, manage, and maintain applications based on Microsoft's SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server experts can provide support for any element of application development in solutions that range from small office databases to N-tier VLDB applications and data warehousing.

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