Spam Filtering
ProSight Email Guard Spam and Virus Protection, Email Encryption
Email Guard Architecture
ProSight Email Guard from Progent uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to deliver world-class defense against spam, viruses, spoofing, phishing, spyware, Denial of Service (DoS) attacks, Directory Harvest Attacks (DHAs), and other email-borne threats.
ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system resources. Email Guard's on-premises security gateway provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention (DLP), Data Leakage Protection, Content Filtering and outbound email encryption. The local email security gateway can also manage your Exchange Server deployment to monitor and protect internal email traffic that never reaches your security gateway.
ProSight Email Guard works with any email platform and offers enhanced features for Exchange Server.
The architecture of the ProSight Email Guard solution includes four main components that stand between the Internet and the email server at your data center:
- Update Center
- Cloud Protection Layer
- Email Guard Security Gateway Appliance
- Message Center
Update Center
The Update Center is a technology center staffed 24x7x365 by security experts who gather emails, URLs, binaries and other data collected from thousands of collection points worldwide, aggregate and analyze this information, and develop defenses, rules and signatures to update ProSight Email Guard's defense mechanism in order to provide zero-hour protection against the latest email-borne threats. Advanced filtering techniques and heuristic rules analysis used by the Update Center include reputation analysis, intent analysis, and predictive sender profiling. The result is a spam and virus filtering solution that blocks a very high percentage of threats yet delivers a very low number of false positives.
Cloud Protection Layer
The Cloud Protection Layer, which is kept current by the Update Center, provides spam and virus prefiltering using advanced technologies that include anti-fraud intelligence and blocking polymorphic viruses that can change their signatures to escape detection. Made up of multiple hardened datacenters worldwide, the Cloud Protection Layer has the capacity to handle Denial of Service attacks as well as email surges that occur during specific periods of the day. Because this cloud-based service stands between the Internet and the Email Guard security gateway, the majority of malicious email can be eliminated before it reaches your security perimeter. To help with disaster recovery and email continuity, the Cloud Protection Layer offers spooling. If your on-premises data center is disrupted, the spooling feature can store all inbound email in the cloud for up to 96 hours or direct it to an alternate destination while you repair the problem.
ProSight Email Guard Security Gateway Hardware Appliance
The ProSight Email Guard Security Gateway is a physical rack-mountable appliance that provides comprehensive protection for inbound, outbound and internal email. The gateway is automatically updated in real time by the Update Center without requiring management intervention. One of the gateway's deep inspection features is a multi-pass OCR engine that protects against image spam, where text is embedded within a graphic in order to hide content from spam filters. Another feature for filtering inbound email is link protection, which automatically evaluates and rewrites fraudulent URLs contained in a message. A plug-in agent for Microsoft Exchange Server offers virus protection for internal email traffic that does not access the gateway, for example emails from Outlook Web Access.
The ProSight Email Guard Security Gateway offers Data Loss Prevention (DLP) by allowing administrators to enforce content policies for outbound email in order to keep sensitive corporate information from being inadvertently leaked. The gateway can also be configured to block invalid bounce messages, which are outbound non-delivery reports to forged email addresses. In addition, the gateway offers a variety of encryption features for outbound email and supports inbound and outbound rate control. The Email Guard Security Gateway is available in several models to match your capacity requirements and security needs and can be clustered for higher performance and availability.
Message Center
The Message Center is a cloud-based service for encrypting outbound email. Emails that match policy are sent securely from the Email Guard Security Gateway to the Message Center. At the Message Center, the sender's email is encrypted using Advanced Encryption Service with a 256-bit cipher (AES-256) and stored for retrieval. The Message Centers sends the recipient a notification that includes a link to visit in order to retrieve the message. The link requires a web browser using HTTPS. The recipient selects a password and the Message Center delivers the encrypted message.
The recipient only needs to establish a password for the first encrypted email received from the message center. Any replies are also sent via the Message Center to maintain security. Encryption key management is handled automatically by the Message Center, and the keys used to encrypt the data are stored in separate areas to provide physical security. Email traffic between the Email Guard Security Gateway and the Message Center and between the Message Center and the recipient are encrypted via SMTP over TLS.
In addition to policy-based encryption, Email Guard also provides an add-in for Microsoft Exchange Server that allows users to specify encryption from within Outlook.
Management Features
The ProSight Email Guard security gateway is integrated with a web-based management portal that provides a simple, centralized interface for viewing and managing all devices, services, policies and configurations. The cloud management tool offers global, domain-level, and individual user policy control. User-level policy management includes block lists, allow lists, quarantining, scoring thresholds, tagging and Bayesian analysis. At the domain level, you can manage policy for inbound and outbound quarantines, outbound encryption, plus block and allow lists based on IP address or sender/recipient email address or domain. Other management features include reports, graphs, statistics; recipient validation via LDAP; support for multiple domains; and delegated domain administration and help desk role.
Download the ProSight Email Guard Datasheet
To view the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet (94 Kb PDF file).
Other Managed Services Available from Progent
In addition to ProSight Email Guard, Progent offers other affordably-priced ProSight managed service packages that address key components of your information system such as security, backup/recovery, virtual server hosting, IT documentation management, and network infrastructure management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard physical and virtual endpoint devices against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent'sProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery. - ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent'sProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering. - ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery. - ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services. - ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services. - ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
To view a white paper describing why managed services are rapidly takingthe place of the old break/fix model of IT support outsourcing for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block ransomware or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that minimizes your exposure to ransomware and aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Contact Progent for More Information about ProSight Email Guard Security Gateway Services
If you are interested in using Progent's ProSight Email Guard security gateway or need help with any aspect of email infrastructure or security, call
Glossary of Terms Related to Spam Filtering Technology
AES-256
The Advanced Encryption Standard (AES) is a cyber security specification adopted by the National Institute of Standards and Technology (NIST). AES-256 offers the highest level of encryption available within the AES family.
Allow List Also called a whitelist, contains email addresses or domain names that are exempted from being blocked by a spam filter.
Anti-fraud Intelligence
Linguistic analysis to protect against fraudulent emails, which can take the form of spear phishing, spoofing, fee frauds or bogus offers of help.
Bayesian Analysis
A linguistic algorithm that develops profiles of the words and phrases used in legitimate email collected from specific users or organizations and determines whether new email from these sources fit their linguistic profile. Emails that are out of character have a higher likelihood of being spam.
Block List
Also called a blacklist, contains email addresses or domain names that are to be blocked by a spam filter.
Content Filtering
Most commonly refers to the ability to block or whitelist websites based on category, reputation, use of encryption, specified URL or other characteristics. In the context of ProSight Email Guard, content filtering refers to the ability to block, allow or quarantine an email message based on the results of scanning specified components of the message including subject, headers, body, attachments, sender, and recipient. (See Content Policies.)
Content Policies
Content policies allow administrators to define email filtering based on any combination of subject, headers, body, attachments, sender, or recipient. For example, specified keywords, categories or character sets can be automatically detected and blocked. Based on content policy, administrators can configure their email security gateway to block, allow or quarantine inbound or outbound email and to encrypt outbound email. Careful management of content policies can keep an organization from being blacklisted as a source of spam and other malware.
Data Leakage Protection
Often used as an alternative to data loss prevention (DLP), but can imply that compromised data retains its availability to authorized users and keeps its integrity. (See Data Loss Prevention.)
Data Loss Prevention (DLP)
Data loss prevention (DLP) for email entails scanning the content of email messages and attachments and blocking the transmission of sensitive information. DLP allows administrators to establish and enforce policies that block or encrypt outbound email that could carry inappropriate information. DLP features included in ProSight Email Guard can also help organizations avoid reputation loss and stay in compliance with industry security standards and government regulations such as HIPAA and Sarbanes-Oxley.
Delegated Administration
With ProSight Email Guard, control of domain-level settings can be assigned to the Domain Admin role, which has the most permissions, the Helpdesk role, with fewer permissions, or the Governance, Risk Management and Compliance (GRC) Account role, which has a specific role with limited permissions. The User role allows users to view and manage their own account and their quarantine inbox and related settings. Delegation significantly reduces the burden of email administration by safely offloading certain management responsibilities.
Denial of Service (DoS) Attack
An attack designed to bring down a network by flooding it with useless traffic. DDOS (Distributed Denial of Service) is an attack by multiple systems, often compromised by a Trojan, on a single system.
Directory Harvest Attack (DHA)
Scripted attempts designed to steal directory information from unprotected email servers. Spammers send messages with a generic address to your SMTP mail server. For example, spammers will try sending “ed@acme.com,” “sue@acme.com” or other names until the server recognizes a name and accepts a message. Spammers combine dictionaries of common names and tabulate which addresses work and which do not. The technique can yield an overwhelming number of delivery requests, consuming server processing power. Spammers then sell the compiled list of valid email addresses to other spammers, resulting in spam for new and unused accounts.
False Positive
A valid email incorrectly identified as spam. Without any tuning, ProSight Email Guard has a false positive rate of 0.01 percent, one of the lowest in the industry.
Hardened Datacenter
Highly secure, fault-tolerant facilities housing IT equipment connected to telecommunications networks. The facilities accommodate web servers, email servers, switches, routers, mass storage and other critical equipment and feature redundancy, backup power, and physical security. Cloud-based infrastructure can combine multiple hardened datacenters in separate geographic regions for high availability and disaster recovery.
Heuristic Rules Analysis
A branch of artificial intelligence whereby expert systems use programs that are self-learning and improve with experience. With spam filtering, the more messages processed the better the results.
HTTPS
The use of Secure Socket Layer (SSL) or Transport Layer Security (TLS) under standard HTTP layering to provide secure web access through encryption.
Image Spam
Image spam, which at one point represented around one third of all Internet traffic, is a technique that hides text, typically a URL, by embedding it within an image. ProSight Email Guard uses an Optical Character Reader (OCR) engine to detect this threat. The Update Center also maintains Internet traps known as "honeypots" to build blacklists of image spam senders.
Intent Analysis
Multi-level analysis that recursively follows web links, email addresses and phone numbers embedded in email messages to determine whether they are associated with legitimate entities. Intent analysis also analyzes domain attributes to profile email campaigns.
Key Management
Email encryption requires the sender and recipient to exchange their encryption keys before sending or receiving protected emails. Key management is complex and includes the creation, distribution, safe storage, exchange and use of encryption keys. ProSight Email Guard's cloud-based solution for email encryption stores keys centrally and manages them automatically without burdening administrators or users.
LDAP
The Lightweight Directory Access Protocol (LDAP) is an open, industry-standard application protocol for accessing and maintaining distributed directory information services over an IP network. ProSight Email Guard's Exchange Accelerator/LDAP Verification feature uses the LDAP support built into Microsoft Exchange to protect against dictionary attacks, which attempt to break into a system by trying every word in a hacker's "dictionary" of possible passwords.
Link Protection
ProSight Email Guard's Link Protection, when activated, automatically rewrites any URL embedded within an inbound email and directs it to a safe URL before delivering the email. If the recipient clicks on the embedded URL, ProSight Email Guard evaluates the link for validity and reputation. If the domain appears to be valid, the user is directed to that website. If the URL is suspicious, the user is directed to a warning page which shows the actual link and explains why the URL was blocked.
OCR Engine
Embedding text in images is an established technique used by spammers to avoid detection by the text processing mechanisms in anti-spam engines. An optical character recognition (OCR) engine allows a spam filter to analyze the text rendered inside an image. Before submitting images to the OCR engine, ProSight Email Guard uses a variety of image processing technologies to normalize images whose text has been obfuscated with speckling, shading or color manipulation. The Update Center also uses advanced image processing algorithms to create fingerprints that can be used to block messages containing image spam.
Phishing
A scam that usually involves a fraudulent email purporting to come from a legitimate sender such as a bank and that either contains links to a spoofed website or else tries to talk the recipient into disclosing private information such as a password or social security number. ProSight Email Guard detects Phishing scams by using a specialized Bayesian database. Attacks that include information that suggests familiarity or friendship with the recipient are known as Spear Phishing and account for about 91% of email attacks.
Polymorphic Viruses
A virus that self encrypts by changing its signature to avoid detection by simple virus scanners. ProSight Email Guard relies on a supercomputing grid that uses a partial checksum approach to identify the unchanged signature portions of a virus body.
Predictive Sender Profiling
Identifying suspicious behaviors from sources who currently have clean reputations, for example newly infected bots on otherwise legitimate computers.
Quarantining
A quarantined email can be sent to an individual quarantine inbox assigned to the recipient or to a global quarantine mailbox designated by the administrator. Individuals can have quarantine accounts on the ProSight Email Guard security gateway, which takes the load off the email server, or on their regular mailbox. In this case, ProSight Email Guard alters the subject text of quarantined messages to show that the message could be spam.
Rate Control
The ability to pace inbound or outbound email from a single IP address or email address based on pre-configured frequency thresholds. Delivery of messages from sources that exceed the threshold is delayed in order to stabilize system performance.
Reputation Analysis
The use of databases that include the IP of addresses for known spammers, safe email senders, and web addresses known to be associated with spam. Email from IP addresses with poor reputations or whose content includes web addresses with poor reputations can be identified and handled according to spam policies.
Scoring Thresholds
After an email passes through the ProSight Email Guard security gateway it is given a score ranging from 1 to 10 representing the likelihood that the message is spam. The administrator can use scoring thresholds to automate how messages are managed by choosing to allow, tag, quarantine or block emails depending on their score.
Security Perimeter
The outermost edge, such as a firewall or security gateway, over which the enterprise has control over an email message before the message is received from or passed to the Internet.
Signatures
Also called a fingerprint, a series of bytes within a virus that uniquely identifies it and that can be searched for by anti-virus filters.
Spam
Unsolicited and unwanted email usually sent in bulk as part of marketing campaigns but sometimes sent with malicious intent.
Spoofing
A phishing technique whereby an attacker uses an IP address that appears to come from a trusted host. One of the most notorious examples is the exploit from service@aol.com. Spoofing attacks often include links to a fraudulent, or spoofed, web site that impersonates a familiar web site.
Spooling
A disaster recovery feature whereby incoming email is stored temporarily in the cloud or redirected in the event that your on-premises data center is disrupted. ProSight Email Guard's Cloud Protection Layer can store all your inbound email for up to four days or direct it to an alternative destination if your email server becomes unavailable. Meanwhile, Progent can provide expert online or onsite support to bring your local system back into service quickly.
Spyware
Software that collects and possibly shares information about a person without specified consent. Common forms of spyware include cookies, adware and Trojans. The collected information is typically used for marketing, but can also be used more maliciously. Major corporations (e.g., Facebook) use spyware routinely and legally. ProSight Email Guard includes technology that provides real-time protection from malicious spyware attacks.
SMTP
Short for Simple Mail Transfer Protocol, a protocol for sending email messages between servers. SMTP email servers are a common target of Directory Harvest Attacks.
Tagging
A technique for helping users to identify filtered email that meets some criteria for being spam. Tagged emails are delivered with a customized label appended to the subject field, e.g., [BULK]. This allows users to make their own determination about how to deal with them.
TLS
The Transport Layer Security (TLS) encryption protocol allows secure communication over the Internet. The ProSight Email Guard security gateway supports SMTP over TLS to encrypt email traffic between sites over the Internet.
Viruses
Computer code that can replicate itself. Viruses are commonly spread via email and allow an attacker to steal or destroy data or take control of an infected system. Types of viruses include Trojans and worms.
Zero-hour Protection
The ability to develop and distribute defenses against newly discovered spam and viruses within minutes rather than days. The hybrid infrastructure of ProSight Email Guard is designed to provide this capability.
Also See:
- ProSight Email Denial of Service Protection Consulting Services Cottonwood, AZ
- Email Block Lists Support Services in Dixon, IL
- ProSight Email Guard Outbound Email Encryption Remote Technical Support in Detroit, Michigan
- Cisco Expert Las Vegas, NV, Henderson, NV, Paradise, NV, Reno, NV Computer Services
- Freelancing Jobs for MCSE MCSA MCDBA MCIPT MCA Engineer Seaside
- Email Black Lists Network Consultants Jersey City, NJ
- ProSight Email Encryption Troubleshooting
- Security Organizations in Glendale, CA
- Support and Setup
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Progent's Microsoft and Cisco premier network engineers can provide expert support for a broad range of products and technologies and can deliver that expertise online nationwide or onsite in select cities across the United States and anywhere in California. Progent provides remote help for information systems powered by Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that include a mix of Windows and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE network specialists for complex network problems, plus the assistance of CISA and CISM-accredited security consultants to assist with high-level security planning and troubleshooting. Progent has delivered remote troubleshooting to companies in every state in the United States.
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Mobile Laptop Network Security Consultants
Remote Support for Mobile Laptop
Progent's remote connectivity and smartphone synchronization experts can help you to design and configure connectivity solutions for remote desktop PCs, laptops, and smartphones so they work seamlessly with your IT network, allowing you to improve the productivity of your off-site workers.
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If you are an information technology consultant with technical support experience, teaming with Progent and assisting our clients will expand your abilities through collaboration with our team of motivated, world-class consulting experts. Progent's focus on providing network consulting and computer support to small and midsize businesses will give you the chance to consult in depth with decision makers and add tangibly to the success of exciting organizations. In addition, Our virtual office network offers the most advanced tools for off-site service and wireless access to allow you to come up with speedy solutions when you take on business-critical problems.
Microsoft GP/Great Plains Technology Consulting Support Services
Dynamics GP Web Services Consultants
Dynamics GP VBA Consulting
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to design custom line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can show you how to create reports that let you track your business more thoroughly, turning raw data into valuable insights into your business.
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Cisco VoIP phones On-site Support
8800-EX Wireless IP Phone Online Technical Support
Progent's Cisco VoIP phone and video IP phone experts can assist you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
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Windows Server 2012 Support Services
Technology Consulting Services for Windows 2012
Progent's certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support team, create a corporate-wide security strategy, automate network administration, assist with application development, and generate and test a DR/BC plan.
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For small organizations interested in Progent's network support outsourcing, consulting, or technical support services, call 800-993-9400 or send email to information@progent.com.
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Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during regular working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to allow simple problems to fester.
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Progent's virtual classroom webinars provide small businesses the cost savings, simplicity, and flexibility of virtual seminars plus the proven training techniques of seasoned teachers who utilize advanced collaboration software to emulate live, participatory learning environments. Progent can provide online training for popular desktop applications including elements of Microsoft Office suite such as Excel, Word, PowerPoint, and Outlook: Dynamics business accounting and management software including MS Dynamics GP (Great Plains); as well as other leading desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
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Telecommute Jobs for Network Engineers
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If you are an information technology engineer with system support experience, joining Progent and assisting Progent's customers will enhance your skills via collaboration with Progent's staff of motivated, high-output consultants. Progent's concentration on providing network consulting and computer support to small companies will offer you the opportunity to consult in depth with decision makers and contribute tangibly to the success of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for off-site support and wireless connectivity to allow you to come up with speedy fixes when you troubleshoot business-critical issues.
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Apple OS X Remote Support Services
Apple OS X Tiger Network Consulting
Progent's experts can provide Mac users a variety of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and Exchange Server help, network protection services, and one-on-one education. Progent can help clients to migrate to macOS from OS X or earlier editions of OS X and Progent can offer expertise with Apple Mac applications. Progent can also help you with iPhone support and Apple iPad management, or migrating to iCloud. For computer networks built exclusively on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of planning, configuring and maintaining a network environment that is reliable, secure, efficient and aligned with your company's objectives.
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Reselling Computer Consulting Help and Support
Network Engineer for Computer Consulting Resale Programs
Progent offers a variety of programs that allow single consultants or organizations to make money by becoming referrers, sales agents, or resellers of Progent's IT support and advanced consulting. Options include operating as a sales representative for Progent-branded consulting or using Progent's information technology experts under your own service brand as a seamless extension of your network services team.
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Microsoft Azure enterprise hybrid cloud solutions Specialists
Microsoft Azure enterprise hybrid cloud solutions Engineers
Progent can provide advanced remote consulting support to help businesses connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine local resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
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Remote Consulting for SCDPM 2012 and Hyper-V
Microsoft Data Protection Manager 2012 Network Consulting
Progent's Microsoft-certified consultants offer remote or in-person expertise to assist companies of all sizes to plan, deploy, manage, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier releases of SCDPM or from another backup system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent offers occasional support for resolving particularly challenging issues, or full project management support. Progent's consultants can also help your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
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Solaris Computer Consulting
Sun Solaris Support
Progent's Sun Solaris family consulting services offer small and mid-size businesses and software developers assistance with managing and supporting Sun Solaris systems that operate with Microsoft-powered technology. Progent offers your organization contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of expertise offers you a convenient single source to help you build and maintain a secure and robust mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
SQL Server 2017 Database Migration IT Consultants Professionals
SQL Server 2017 and Power BI Setup and Support Technical Support Services for SQL Server 2017 Enterprise
IT Outsourcing Consultancy
Small Business IT Outsourcing Consultants
Progent can provide comprehensive online support for all major technologies associated with today’s small company information systems and offers a variety of strategic, on-demand services including a part-time Chief Information Officer to offer advanced IT design and budgeting skills, a Call Center for help desk support, proactive remote monitoring, spam and email-borne virus protection as a managed service, project management for major initiatives like site relocations oroperating system migrations, Cisco-certified experts for designing high-performance and reliable network infrastructure, security engineers to ensure information protection and regulatory compliance, disaster recovery specialists to create business continuity plans, and software developers to write, enhance, or repair mission-critical applications.
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External Network Security Inventory Professionals
Technology Professional for Information Risk Assessment
Progent offers small organizations two low-cost security evaluation packages that include, for a set fee, remotely administered scans of your network security profile which are analyzed by expert information security engineers who assess the data collected by the scan, present unbiased evaluations of your existing security vulnerability, and make suggestions for improvements. Progent offers two non-overlapping network security inventory packages for external and internal security scanning that are priced to fit the restricted budgets of small companies while providing enterprise-class assessments of your network's exposure to assault.
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Technical Consultant for ASA and PIX Firewalls
ASA Firewalls Technology Consulting
Progent’s certified Cisco IT security consulting professionals provide expert PIX and ASA Firewall consulting services including architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small and home businesses to modular enterprise-grade products, Cisco PIX and ASA Firewalls offer advanced security, high throughput, and excellent reliability for network environments of any size. PIX and ASA Firewalls are based on a proven, specially designed platform, eliminating common OS-specific security gaps.
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Microsoft Exchange 2000 Server IT Consulting Group
Microsoft Exchange 5.5 Technology Providers
Progent's Microsoft-certified consultants have over 10 years of experience delivering email support for companies that range from small offices to large corporations. Progent provides economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email environments, and implement off-site and mobile email access. Progent’s Microsoft Exchange support services can help you in designing and implementing a migration from a legacy SMPT server or older Microsoft Email software such as Exchange 2003 to Exchange 2016 Server. In addition offers support for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can help you configure Outlook Web App (OWA) for all major browsers. For email virus protection, spam filtering and data data leak protection, Progent offers Email Guard email filtering and encryption.
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Office 365 AD Connect Consulting Services
Onsite Technical Support for Office 365 AD FS
Microsoft Office 365 Exchange Online lets you utilize cloud-based servers, mailboxes and other Exchange components to reduce capital expense and management overhead. You can configure Office 365 Exchange Online to run all your mailboxes, or you can set up a hybrid solution that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to assist your organizations to assess the potential advantages of Exchange Online, design a solution that makes sense for your functional requirements and IT budget, carry out a non-disruptive move from your existing Exchange system to one that includes Exchange Online, train your IT staff and end users, and deliver ongoing consulting and troubleshooting.
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Windows 7 Migration Network Consulting Company Windows 7 Wireless Computer Consultant
On-site Technical Support for Aironet 802.11ac AP
Aironet 2700 Access Point Remote Troubleshooting
Progent's Cisco certified wireless networking experts can provide economical remote and on-premises help for end-of-life and modern 802.11ac Aironet wireless access points (APs) and Progent can help you to plan and manage Wi-Fi solutions that include indoor and outdoor/industrial Aironet APs.
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Windows Server Install Support Team
Computer Security Assessment Consult
Network Security Evaluation Consultant
Progent offers several network security service bundles designed to deliver larger enterprises an objective and comprehensive security audit from a group of certified security consultants. All Progent's network security assessment packages feature a suite of procedures like network scans from within and from beyond your network security perimeter, professional analysis of captured data by accredited security engineers, creation of a paper explaining the findings, plus an interactive high-level executive summary and an extensive live review for in-house IT managers.
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