Citrix offers a powerful line of platforms that provide enterprise-level manageability, expandability, and performance for server virtualization and for server-based delivery of virtual Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Essentials. Progent's Citrix-certified engineers can help your company to assess the business benefits of Citrix virtualization products and show you how to plan, validate, deploy, troubleshoot, and maintain Citrix solutions.
Progent’s fault tolerant network consultants offer reliability support, disaster recovery planning, network load balancing, non-stop interoffice access, fault-tolerant Internet interface design, high-availability data center consulting, and other non-stop operations support to help your company create a non-stop environment for mission-critical applications. Progent has the background to design economical, non-stop systems by utilizing the evolving library of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-site network with a fully redundant Internet interface and intelligent network load balancing.
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewall appliances to provide a next-generation security solution that spans your data center and cloud-based assets and guards all users anywhere with any device.
SQL Server 2014 incorporates significant improvements in key areas such as performance, availability, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services that include planning, deployment, administration, remediation, and software development expertise to enable businesses of any size to realize fast return from their SQL Server 2014 deployment.
Lync 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony across a broad range of stationary PCs and mobile clients. Progent's certified Lync 2013 experts and system architects can assist your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your present and future goals, deploy Lync Server 2013 so as to speed up your ROI, and provide live online and onsite training to your IT staff and users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with popular Office and Office 365 applications such as Outlook and PowerPoint.
Progent's Computer Helpdesk Outsourcing Support Services for desktop support are designed specifically for small businesses who require fast availability of a Help Desk Call Center with expert telephone support and full escalation options but who must work within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Helpdesk Applications Selection and Deployment.
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most popular office productivity applications. Progent's Apple-certified Macintosh experts can help you set up Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows computers so that Macintosh users can access the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who run Windows. Progent's engineers have expertise with both Mac and Windows platforms and can provide service for networks that combine Apple Macintosh with Windows computers with complete resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows systems.
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to assess the value of Exchange Server 2010 for your business and can assist your IT staff to design and carry out an efficient upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast ROI by increasing your productivity, cutting the expense of hardware and support, simplifying administration, and consolidating your vital communications platforms.
Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, optimizing and fixing Microsoft SCOM environments and can provide companies of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to import and set up SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate critical problems detected by System Center 2012 Operations Manager.
Progent offers national online help and consulting services for companies that operate macOS and OS X environments or whose information systems include a combination of Mac and Microsoft Windows technology. Progent's engineers offer Mac clients a variety of IT services including desktop support, upgrading to the latest version of macOS from legacy editions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad integration and management, or moving to Apple's iCloud services. Online technical support provides optimum return for your information technology dollar by extending user efficiency and shortening the time charged for computer repair services. Sophisticated remote access tools and experienced technicians and engineers allow Progent to handle the majority of network issues without squandering time and expense by traveling to your location. In most of cases your network problems can be dealt with by telephone or through a mix of telephone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA and CISM premier security professionals to help with the toughest system problems.
Progent offers the expertise of certified consultants and seasoned database application developers, database administrators, project managers, network infrastructure engineers, disaster recovery specialists, and certified data security professionals to help you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS platforms, and define an efficient and secure network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
If your business computer system combines UNIX, Linux or Solaris technology with MS Windows, Progent can show you how to incorporate your computers into a cohesive network that allows all your OS platforms to coexist for simple management, seamless information exchange, high availability, superior performance, and tight protection. Progent's UNIX and MS Windows coexistence support services feature network infrastructure configuration and service, consulting for Windows services for UNIX, remote network monitoring and administration, remote technical support and repair, in-person technical support, and Help Desk Call Center services.
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level OS that enables small businesses to transition from the traditional stand-alone in-house datacenter to the contemporary hybrid networking paradigm that includes both local and virtualized cloud-based resources. Progent's consultants offer budget-friendly remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to determine the potential productivity and cost advantages of moving to WS 2012 R2 and implementing a hybrid on-premises/cloud-based design for your network ecosystem. Progent offers comprehensive project management support so you can design and carry out an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent can also provide as-needed consulting help, technical support, and customized training.
Cisco's Catalyst line of wireless controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of Wi-Fi access points, tuning wireless throughput by limiting the effect of RF congestion, improving wireless availability with fast auto-failover, and hardening security by detecting threats and filtering network traffic according to user class and location. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's latest Wi-Fi controller solutions.
Network monitoring ordinarily involves tracking a system's resource usage to help uncover throughput bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that run under Linux or UNIX and can be used to observe multi-OS environments where Linux and Windows coexist. Progent's system integration engineers can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux consulting professionals provide small companies and programmers help with administering and supporting UNIX/Linux and Solaris systems that coexist with Windows-based technology.
Progent's network engineers can assist you to streamline desktop PC update and patch deployment by delivering support for management solutions such as Microsoft System Center Configuration Manager, SMS 2003, and WSUS.
Small to middle size companies can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have fast access to Progent’s Microsoft Certified network support professionals. With Progent's affordably priced IT support programs, small organizations can choose a basic Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to provide small company networks world-class reliability, protection, and performance.
Cisco's security and offsite access technology for small to mid-size companies offer a full range of manageable protection hardware and software to help protect your wired and wireless network infrastructure. Cisco's VPN line includes routers and switches, firewalls, and VPN access concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that align most closely with your corporate goals.
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the experience to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
Progent's Apple Mac consultants can promote the creative facets of Macintosh environments by providing consulting services and training in graphics, audio, and video. Progent's support professionals can provide help in a variety of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Citrix-certified experts can help your organization to assess the potential strategic benefits of the various versions of Essentials for Hyper-V, help you to use Citrix management tools with your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials for Hyper-V to improve the responsiveness, availability, consistency, and fault tolerance of your virtualized network while reducing the cost of resources and support and streamlining management processes.
System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy recovery functions for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive backup for key platforms like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to plan, implement, manage, and repair an enterprise-wide backup/restore solution built around Data Protection Manager 2016. Progent can assist you to migrate from a previous release of DPM or from an outdated system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver as-needed expertise to help you through technical bottlenecks or deliver comprehensive project management services to make sure you complete your SCDPM 2016 initiative on time and on budget.
Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and maintain a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.
For large businesses, Progent can supplement in-house IT groups by providing world-class experience in deploying critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the nationwide or global businesses with branches, Progent can act as a transparent nearby supplement of enterprise network management. Progent’s enterprise support services include company-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project planning, and world-class service for multiple location office environments based on Enterprise Windows 2003. Progent can offer field engineers and technicians to help with a site relocation or branch move, or a network designer to assist with setting up or using an Internet Data Center or co-location site.
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the background to finish your project rapidly and economically. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.
Progent's Microsoft and Cisco-certified network experts can assist you to assess the benefits of Exchange 2010 for your company and can help you to plan and implement an efficient upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will provide quick ROI by increasing your workers' efficiency, lowering the expense of equipment and support, simplifying administration, and consolidating your vital communications technologies.
Progent can help you to design an upgrade to Microsoft Teams from Skype for Business and install, administer, and debug a cloud or mixed deployment of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Progent is among the most qualified network support firms for integrating email solutions powered by Exchange 2000 Server. Progent specializes in helping small businesses get all the benefits of Microsoft Exchange 2000 for common situations including upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Progent offers clients access to consultants who have earned some of the computer industry's most prestigious certifications. Progent believes that clients have the right to be sure that their computer service providers have accredited training as well as extensive real-world field experience so that Progent's customers can use Progent's service with confidence. In many cases, vendor certifications like the CCIE brings priority for significantly better vendor help than is available to uncertified consultants, enabling Progent to offer customers a better class of IT service. In addition, major certifications such as CISA or ISSAP for network security can help enterprise clients to show compliance with regulatory demands by using the assistance of recognized industry professionals.
Cisco has developed an extensive product line of routers including appliances built to provide the protection, bandwidth, and reliability required by organizations from small businesses to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to build a reliable infrastructure for your network and to make it economical to grow as you support new users, start new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS operating system, including Cisco's 800 series of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus older 2500 and 2700 Routers.
Exchange Servers and Macintosh workstations can work together efficiently. Progent's Apple and Microsoft premier experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with colleagues who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and send messages, examine the GAL, copy addresses, sync up appointments, and invite fellow workers to conferences via your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide specialized one-on-one Entourage training.
Progent’s experienced Cisco network security consulting professionals provide high-level PIX and ASA Firewall consulting services covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular gigabit products, Cisco PIX and ASA Firewalls offer advanced protection, performance, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system, minimizing possible OS-specific security gaps.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable and more secure Active Directory environment. Both versions also provide the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability.
Progent's Microsoft authorized Consultants provide three service programs to help mid-size and large companies create a cost-effective and successful in-house Network Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process study and improvement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Support Services help businesses analyze the numerous high-quality Help Desk software packages on the market and determine what packages might be too expensive, lack key features, or align badly with your company's business goals. Progent also offers temporary staffing for organizations who need to augment their in-house Help Desk staff for special projects or to fill in for vacationing or incapacitated workers.
Progent offers affordable remote consulting to help companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewalls and VPN connections and can show you how to create cloud-based or hybrid cloud networking models that efficiently incorporate Amazon AWS services. Progent can provide as-needed consulting to assist you to resolve complex technical issues or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on schedule and on budget.
Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any facet of IT security. Progent can help implement efficient cybersecurity systems that guard a small business from advanced malware attacks or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid networks that support onsite, online, and mobile users accessing network resources spread across a mix of physical sites and various clouds.
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help you to design a DR/BC solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Progent’s Technical Response Center provides national remote help for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service experts offer telephone support and online direct computer connection to troubleshoot and resolve technical problems rapidly and affordably. The scope of IT expertise available from Progent's team of country-wide support professionals allows Progent to escalate even the most difficult problems to qualified experts as required.