Additional Topics of Interest

24-7 Virtual Call Desk Economics Remote Consulting
Shared Helpdesk Economics Support Outsourcing

Progent's Helpdesk outsourcing and co-sourcing service programs help organizations to cut costs and improve productivity.

CISM Security Security Supplemental Call Center Remote Support
Shared Help Desk Ticketing Technical Consultant

Progent's Network Help Desk Outsourcing Services for desktop support are designed specifically for small businesses who need fast access to a Help Desk Service Center with professional phone support and full escalation capability but who have to operate within a modest IT budget. Important components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Support, Initial System Assessment, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Software Recommendation and Deployment.

Security Consultants NodeZero Certified Penetration Testing
NodeZero Certified PEN Testing Security Consulting

Progent's certified cybersecurity experts can run NodeZero-based threat assessments to verify your security defense systems and policies are correctly configured and effective.

Specialist Microsoft Exchange
Exchange 2003 Server Upgrade Online Support

Progent's Microsoft-certified professionals offer computer support and network consulting services for Microsoft Exchange 2003 Server, Windows Server 2003, and for the entire line of Microsoft server platforms. Progent's migration, integration, management, and troubleshooting services for Microsoft Exchange Server include system design, deployment, documentation, onsite and off-site technical support, Help Desk Call Center support, certified security evaluation, and full-service IT outsourcing.

Microsoft 365 Access Development Consulting Services
Microsoft 365 Mac Integration IT Consulting

Microsoft 365, formerly called Office 365, is Microsoft's extensive suite of productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are offered in an array of product bundles intended for markets from students and home offices to enterprises. Progent can provide quick and affordable remote access to consultants with expertise in Microsoft, Mac, Apple iOS, and Android platforms. Progent can assist you to understand the many subscription options available with Microsoft 365 and configure your network with Microsoft 365 so you derive top business value. Progent supports multi-platform networks that include Windows, macOS, and Linux software. Progent can also help you to build and manage hybrid solutions that transparently combine on-premises and cloud resources.

Windows 2000 Computer Consulting
Windows 2000 On-site Technical Support

Progent's certified Windows 2000 Server consultants offer network support and IT consulting services for the complete family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, update, and troubleshooting services include system design, installation, documentation, local and off-site technical support, Call Center outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.

Technology Professional Microsoft Teams topology
Consultancy Microsoft Teams conference bridges

Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business or Lync Server and configure, administer, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

virtual desktop delivery Consulting Services
virtual application delivery Specialist

For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop expert who can help your company to design a XenDesktop environment that maximizes the business impact of your information system; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and printers; upgrade your older virtual desktop software to the latest versions of XenDesktop; and provide comprehensive online troubleshooting. Progent can also train your IT staff to adhere to industry leading practices to maintain your XenDesktop solution efficiently.

Co-managed Help Desk Technology Consulting
Shared Service Desk Network Consultants

Progent's Shared Help Desk service allows your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the top shared PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

Small Business WAP371 IT Consultant
Small Business WAP551 Integration

Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered devices engineered as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer online or onsite configuration and debugging services to assist your organization to plan, implement, upgrade, tune, manage and debug Cisco Small Business Wi-Fi AP environments of any scale or topology.