Garland 24-Hour Emergency Ransomware
Infection Identification and Restoration Help
For Critical Information Technogy Networks
Case Study: Crypto Malware Repair and Business Continuity
Crypto-Ransomware : Your Worst Information Technology Catastrophe
Ransomware has become an escalating cyberplague that poses an extinction-level danger for businesses unprepared for an assault. Different versions of ransomware such as Reveton, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for years and continue to cause harm. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor, along with frequent as yet unnamed viruses, not only encrypt on-line critical data but also infect all configured system backups. Data replicated to the cloud can also be corrupted. In a poorly designed data protection solution, this can render automated recovery impossible and effectively knocks the network back to zero.
Restoring programs and information following a ransomware attack becomes a sprint against the clock as the targeted business fights to contain the damage, clear the crypto-ransomware, and restore enterprise-critical activity. Because crypto-ransomware requires time to move laterally, attacks are frequently launched on weekends and holidays, when attacks typically take longer to notice. This compounds the difficulty of quickly assembling and organizing an experienced mitigation team.
Progent makes available a range of solutions for protecting organizations from ransomware penetrations. Among these are user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of the latest generation security solutions with AI technology from SentinelOne to detect and disable zero-day threats intelligently. Progent in addition can provide the services of expert ransomware recovery engineers with the skills and commitment to re-deploy a breached environment as rapidly as possible.
Progent's Ransomware Restoration Support Services
After a crypto-ransomware attack, even paying the ransom demands in cryptocurrency does not ensure that cyber hackers will respond with the needed codes to decrypt all your files. Kaspersky estimated that 17% of crypto-ransomware victims never recovered their files even after having paid the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms are typically several hundred thousand dollars. For larger enterprises, the ransom can reach millions of dollars. The fallback is to setup from scratch the essential components of your IT environment. Absent access to full information backups, this calls for a broad range of skills, top notch team management, and the ability to work non-stop until the recovery project is complete.
For two decades, Progent has provided expert IT services for businesses across the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have been awarded advanced industry certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP application software. This breadth of expertise gives Progent the skills to rapidly identify critical systems and re-organize the remaining components of your network environment after a crypto-ransomware event and assemble them into a functioning network.
Progent's security team of experts utilizes best of breed project management applications to orchestrate the complex recovery process. Progent appreciates the importance of working rapidly and in concert with a customer's management and Information Technology staff to prioritize tasks and to get key applications back on-line as soon as humanly possible.
Case Study: A Successful Ransomware Penetration Restoration
A client sought out Progent after their network system was attacked by Ryuk ransomware virus. Ryuk is believed to have been created by Northern Korean state criminal gangs, suspected of using approaches leaked from America's NSA organization. Ryuk seeks specific organizations with little ability to sustain disruption and is one of the most profitable instances of ransomware malware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturer located in Chicago and has about 500 staff members. The Ryuk event had shut down all company operations and manufacturing processes. The majority of the client's system backups had been directly accessible at the time of the attack and were eventually encrypted. The client was evaluating paying the ransom demand (more than two hundred thousand dollars) and hoping for the best, but in the end made the decision to use Progent.
Progent worked with the client to quickly identify and assign priority to the essential applications that had to be recovered in order to restart business operations:
- Microsoft Active Directory
- Electronic Messaging
- MRP System
Within two days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then accomplished rebuilding and storage recovery of the most important servers. All Exchange ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to assemble non-encrypted OST data files (Microsoft Outlook Off-Line Data Files) on various workstations and laptops to recover email messages. A not too old off-line backup of the customer's accounting software made them able to restore these essential applications back available to users. Although significant work remained to recover fully from the Ryuk attack, core services were returned to operations quickly:
Over the next month key milestones in the restoration process were accomplished through tight cooperation between Progent consultants and the client:
- Internal web sites were returned to operation without losing any data.
- The MailStore Exchange Server with over four million archived messages was brought online and accessible to users.
- CRM/Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control modules were 100% functional.
- A new Palo Alto Networks 850 firewall was set up.
- 90% of the user PCs were back into operation.
Conclusion
A probable business disaster was evaded by dedicated professionals, a broad array of knowledge, and tight collaboration. Although in hindsight the ransomware virus penetration described here could have been prevented with up-to-date security systems and NIST Cybersecurity Framework best practices, user and IT administrator education, and properly executed incident response procedures for information protection and keeping systems up to date with security patches, the fact is that state-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware attack, feel confident that Progent's roster of experts has a proven track record in crypto-ransomware virus blocking, mitigation, and file restoration.
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Offered by Progent
Progent offers businesses in Garland a portfolio of online monitoring and security assessment services designed to help you to reduce your vulnerability to ransomware. These services include next-generation artificial intelligence capability to detect zero-day strains of ransomware that can evade traditional signature-based security solutions.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis technology to guard physical and virtual endpoints against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent'sProSight Enhanced Security Protection unified endpoint protection and Exchange filtering. - ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
Progent has partnered with leading backup software companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable transparent backup and rapid recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection. - ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services. - ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service. - Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. Progent ASM services safeguard local and cloud resources and provides a unified platform to address the complete threat progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ransomware defense and recovery services. - Progent's Outsourced/Shared Call Center: Call Center Managed Services
Progent's Support Desk services enable your information technology staff to outsource Call Center services to Progent or split responsibilities for Service Desk support transparently between your in-house network support staff and Progent's extensive pool of certified IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk offers a transparent supplement to your in-house IT support resources. End user interaction with the Service Desk, delivery of support, escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your internal network support staff, by Progent's team, or a mix of the two. Learn more about Progent's outsourced/shared Call Center services. - Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. Besides optimizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT team to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services. - ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and give your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth reporting plug-ins designed to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
An index of content::
IT Consultant Onsite Support
Phone Support Remote Support Services
For mid-size businesses looking for IT consulting services, Progent offers an array of alternatives including on-site help, on-line assistance, phone-based Call Center, 24x7 support with automatic network monitoring, emergency staff augmentation, business relocation services, software development, and expert consulting. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent provides professional in-person help for solving technical problems rapidly and affordably.
Remote Support Services Microsoft Partner
Small Office Network Consultants Certified Microsoft Partner
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the top customer satisfaction and are afforded the tightest operational relationship with Microsoft. The understanding, capabilities, and commitment required to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your company better support for your information network.
Online Help Flex Series Wireless Controller
Flex Series Wireless Controller On-site Technical Support
Cisco's Catalyst family of wireless controllers streamline the administration of wireless networks by unifying the provisioning and management of Wi-Fi access points, tuning wireless performance by reducing the effect of radio frequency congestion, improving Wi-Fi availability with fast failover, and hardening data security by detecting cyber threats and filtering network traffic according to user class and locale. Progent can assist your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
Remote Support Services Microsoft Financial Software
On-site Support Dynamics GP Power BI
Progent's Microsoft certified experts offer a range of support services for Microsoft Dynamics GP. Dynamics GP is a Microsoft accounting package and corporate management tool built, like all Microsoft accounting solutions, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains line, provides a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP is easy to install and integrate, and with its modular design you are able to purchase only the functions you currently need, with the option to add users and increase functionality when necessary. Progent's Microsoft Dynamics GP Software consulting engineers can help you install, configure and manage Microsoft Dynamics GP/Great Plains 2010 as well as older versions of Dynamics GP/Great Plains.
Nexus Switching Online Support Services
Top Rated Remote Technical Support Nexus MPLS
Nexus switches are intended to provide the performance, scale, dependability, virtualization support, capacity, data protection and manageability required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting expertise to assist your business to design an efficient switch topology, set up pilot environments to validate your network design, deploy Nexus switches, define and enforce effective policies, perform security vulnerability tests, configure proactive monitoring and alert systems, fully utilize network resources through virtualization, troubleshoot switching and routing problems, maximize performance, plan for expected growth, and take advantage of the powerful zero-downtime features available for Cisco's Nexus switches. Progent can also help your business to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to up-to-date Nexus platforms.
Support Outsourcing Exchange 2016
Microsoft Exchange Server 2019 On-site Support
Progent's Microsoft-certified professionals have 20 years of experience planning, integrating, and maintaining messaging systems for clients in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email environment offers security, service continuity, easy connectivity for off-site and mobile users, efficient management tools, and productive integration with telephony. Progent offers consulting and support services for Exchange 2016, Exchange 2013 Server, Microsoft Exchange 2010 Server, Microsoft Exchange 2007, Microsoft Exchange 2003, and MS Exchange 2K. Progent can also assist small or medium businesses to migrate to Microsoft Exchange 2016 or Microsoft Exchange 2013 Server.
Security Audit Services Security Penetration Testing
Cybersecurity Penetration Testing Network Intrusion Penetration Testing
Stealth intrusion testing is an important part of any overall network security plan. Progent's security experts can perform extensive intrusion tests without the knowledge of your company's internal IT staff. Unannounced penetration checking shows whether existing security defense systems such as intrusion incident alerts and event log analysis are properly set up and consistently observed. Progent can implement ongoing automatic penetration testing to define your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and dangerous IT product defaults can be chained together by hackers into the multi-vector attacks common to modern variants of ransomware.
ProSight Private Cloud Hosting Services Professionals
ProSight Private Cloud Services Services
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small organization's production servers in a solution that delivers the maximum degree of availability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting and management services are based upon proven virtualization platforms that enable small and midsize companies with mixed- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
Microsoft Windows 2003 Consulting Services
Microsoft Windows 2003 Online Consulting
Progent's certified Windows 2003 Server consultants offer network help and IT consulting services for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 migration, configuration, update, and maintenance offerings include network planning, deployment, project management, on-premises and off-site technical support and repair, Help Desk outsourcing, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.
Contract Programming Firm Dynamics GP 2015 Excel Reports
Top Quality Dynamics GP 2015 Azure AD Technology Professional
Dynamics GP 2015 R2 introduces a revamped design that enhances cloud readiness, works with popular smart phones and tablets, permits one-time sign-on with Microsoft Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies reporting, includes nine new Workflows, expands the Web Client, and adds more than 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and hands-on experience to resolve the many technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will maximize the business value of your investment in this powerful platform.
SQL Server 2014 Database Migration Professional
Configuration SQL Server 2014 Performance Tuning
SQL Server 2014 incorporates significant enhancements in critical areas such as performance, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and on-premises services that include system design, configuration, management, troubleshooting, and application development services to help businesses of any size to realize fast return from their SQL Server 2014 deployment.
iPhone DNS Professional
Online Support iPhone and Windows 8.1 integration
Progent offers cost-effective online consulting to assist your business to plan, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you get past specific technical bottlenecks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or maintain a resilient, secure and efficient infrastructure that aligns with your computing model. Progent can also provide remote and on-premises training for individuals or groups to help manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your IT network.
Juniper J Series Router Cybersecurity Group
Network Consultant Juniper J Series Router
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Cisco PIX Migration Online Support Services
Cisco Security Online Support Services
Cisco's PIX firewalls have reached end of life and Cisco might not support these devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can also help you assess whether to migrate to next generation firewall products from Cisco. Progent's Cisco-certified specialists can help your company design and implement an efficient migration to Cisco ASA 5500-X Series firewalls following leading practices.
Hosting for Virtual Servers Consulting Services
Private Clouds for Small Businesses Consulting Services
Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small or mid-size organization's servers in an environment that gives the maximum degree of availability and expandability and is also simple to move to any data center. Progent's Private Cloud Hosting and Management options are based on mature virtualization platforms that allow small businesses with multi- platform environments to economize significantly on the expense of capital investments, infrastructure maintenance, and IT management while achieving world-class fault tolerance and an unmatched degree of vendor independence.
SSRS Integration Companies
SQL Server Analysis Services Reports
Progent can provide online and onsite expertise to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or enhancing applications to designing and deploying an advanced BI environment. Progent's management reporting experts can assist your company to maintain your current BI system, assist you to upgrade databases and applications from a discontinued reporting platform to a current one, and deliver custom online mentoring tailored to your specific needs. Progent's business reporting professionals offer expertise in the leading BI reporting and visualization platforms such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Builder.
Consulting for IT Service Firms Specialists
Consultant Consulting Support for IT Service Firms
Progent's Support Program for IT Service Firms lets you use Progent's consulting experts while retaining your own service brand as a transparent arm of your IT consulting team.
Consultants Help Desk Sharing
Biggest Shared Help Desk Ticketing Help and Support
Progent offers several essential kinds of Helpdesk services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft experts offers your customers easy access to a dependable technical resource with years of experience delivering phone support and online repair for IT systems powered by Microsoft technology. Progent's concentration is on earning the support Helpdesk a positive image as a solid contributor to company productivity. Progent's target is to fix rather than simply report problems.
24/7/365 macOS Technical Support Engineer
Mac Online Consultancy
Progent provides national remote phone support and consulting services for businesses who operate macOS and OS X networks or whose IT systems include a mix of Mac and Microsoft Windows technology. Progent's engineers offer macOS and OS X clients a variety of IT services including desktop support, upgrading to the current version of macOS from earlier editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and iPad integration and management, or moving to iCloud services. Remote IT help provides optimum return for your information technology budget by protecting user productivity and limiting the time billed for computer analysis and repair. Advanced remote support utilities and experienced service specialists and consultants combine to enable Progent to solve most IT issues without squandering time and expense by traveling to your location. In most of cases your IT issues can be dealt with over the phone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to help you with the toughest network problems.
Security Audit Services Palo Alto Networks User-ID
Palo Alto Networks PA-5200 Series Firewalls Security Audit Services
Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks firewall appliances to provide a modern security ecosystem that spans your data center and cloud assets and protects all users anywhere with any endpoint device.
Exchange 2000 Server Computer Engineer
Exchange Server 2000 Consulting Services
Progent is one of the most qualified information technology support companies for creating e-mail systems powered by Exchange 2000 Server. Progent specializes in helping small businesses get the full benefits of Microsoft Exchange 2000 under common situations such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.
Information Transfer Troubleshooting
Expert Training Remote Consulting
Progent practices information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Small companies who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
Solaris Remote Consultant Services
Solaris Remote Engineer
Progent offers national remote technical support and consulting services for companies who operate UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Online IT help provides optimum return for your information technology budget by extending user efficiency and limiting the hours charged for network repair services. Advanced remote access technology and skilled service specialists and consultants allow Progent to handle most IT issues without squandering time and expense by traveling to your location. In most of situations your IT problems can be remediated by telephone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE network engineers and CISA premier security professionals to assist with the toughest network issues.
SentinelOne Ransomware Rollback Professionals
SentinelOne Singularity Complete Reseller Support and Help
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).
Cisco Video Conferencing Consultants
Engineer Cisco VTC
Progent offers the support of a certified consultant with expertise deploying products from the major telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help you to plan, configure, upgrade, or maintain a telepresence environment that preserves your investment and optimizes the business value of your information network. Progent can also provide the expertise of infrastructure consultants who can help businesses of any size to build and maintain a communications network that provides the speed, dependability, security, and expandability you need to support your telepresence environment.
SQL Server 2012 Migration Network Consulting
Consultant Microsoft Denali
Progent can provide the expertise of Microsoft-certified engineers and experienced software developers, database administrators, project management experts, network infrastructure architects, business continuity specialists, and certified data security consultants to assist you to evaluate the potential advantages of SQL Server 2012 for your organization, set up test environments at your site or at Progent's lab, plan and carry out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS solutions, and define an efficient and safe network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
Windows Server 2008 R2 Setup and Support
Services Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008 R2 features high levels of speed, protection, fault tolerance, scalability, and versatility that accelerate output of on-site, remote, and mobile workers. Progent's network professionals can provide affordable remote consulting, technical support, and training services to assist your company to plan, implement, and maintain Windows Server 2008 R2 to add significant strategic value to your information system.
WLAN controller Support Outsourcing
3504 wireless controller Remote Support
Catalyst line of wireless controllers simplify the administration of wireless networks by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening security by identifying cyber threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's latest wireless controller solutions.
Hornetsecurity Altaro VM Backup and VMware ESXi Support
Altaro VM Backup with Azure Technical Support
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite consulting services to help you to plan, deploy, optimize and debug a modern backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.
ProSight Spam Filtering Consultancy
Email Intent Analysis Specialist
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter.
Network Engineers Jobs Available
Contract Network Consultants Full-Time Job
If you are an information technology consultant with system support expertise, teaming with Progent and assisting Progent's clients will expand your skills via interaction with our staff of mutually supportive, world-class consultants. Progent's concentration on offering network expertise and technical help to small companies will offer you the chance to consult in depth with business leaders and contribute tangibly to the success of exciting organizations. In addition, Our virtual office environment provides state-of-the-art tools for off-site service and wireless connectivity to help you to come up with fast solutions when you troubleshoot business-critical problems.
High-Availability Branch office Connections Network Consultants
Top Ranked CCNP Expert Certified Automatic Failover Consult
Progent's high availability interoffice connectivity and 24x7 network connection engineers can help small businesses achieve fault tolerant Interoffice connectivity via redundant system architectures featuring transparent failover. Progent's Cisco Certified Internetwork Experts can design and implement fault tolerant Inter-office connections supported by zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offers economical non-stop interoffice networking.
Exchange 2007 to Exchange 2010 Upgrade Consultant
Microsoft Exchange Server 2010 Migration Engineer
Progent's Microsoft-certified engineers can deliver affordable online and on-premises help to implement your upgrade to Microsoft Exchange Server 2010, produce comprehensive documentation of your new messaging system, educate your IT team and users to get them up to speed quickly on Exchange Server 2010, and offer continuing management services and engineering help. Progent can also assist you to upgrade from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Dynamics 365 AX Application Consultant
Retail Management System Technical Support Services
Progent can give you access to experts who can modify your Microsoft Business Solutions ERP, MRP, and accounting system applications to suit your particular business needs. Progent's Microsoft-certified consultants offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce integration services for safe, company-wide resource sharing plus integration with CRM applications.
Windows Server 2012 R2 Hyper-V 3.0 Specialists
Engineer Hyper-V 3.0 Virtual
Widows Server 2012 R2 Hyper-V advances the power of virtualization in key areas such as secure multitenancy, flexible infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can help your company to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce IT costs and enhance availability.
Consultancy Software patch management
Server patch management Engineer
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ProSight Reporting Remote Infrastructure Management IT Consulting
ProSight Reporting SentinelOne Remote Network Monitoring Technology Consulting Services
ProSight Reporting is a growing suite of in-depth reporting utilities created to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Network Load Balance Network Engineer
Online Support Clustered Server
Progent's Disaster Recovery/Business Continuity consultants have in-depth backgrounds assisting small organizations to minimize network downtime by providing cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, data backup and restore solutions, and non-disruptive maintenance. Progent's business continuity experts can help your company to develop and test a sensible business continuity strategy that matches your business goals and budget. Progent's disaster recovery specialists can help you to architect, deploy, and support fault-tolerant technologies such as non-stop Internet access, virtualized servers, fail-over clustering, load balancing, continual off-site backup, and multi-location data centers.
Award Winning Exchange 2019 DLP Engineer
Engineer Exchange 2019 Data Loss Prevention
Progent can assist you in any phase of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; planning high availability system topology for a local, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook.
Professional SentinelOne Singularity Control Integration
Technology Professional SentinelOne Virus Rollback
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management solution that incorporates machine learning technology and expert services to deliver comprehensive endpoint detection and response (EDR).
Exchange 2016 Migration Planning Computer Consulting
Microsoft Exchange Server 2016 Upgrade Online Support
Progent can assist your business in any and all facets of your migration to Exchange 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
ProSight Reporting Remote Network Infrastructure Management Consultant
ProSight Reporting Auvik Network Managemrnt Outsourcing
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Network Engineer Dynamics GP 2010
Online Help Microsoft Dynamics GP
Progent can help you prepare and implement a smooth move to Dynamics GP/Great Plains so that you retain your information, improve your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize productivity interruption by creating and following a smart migration plan. Progent can also help train new Dynamics GP 2010 users so you don't lose productivity. Progent can improve your company reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create specialized line-of-business software and eCommerce programs that integrate transparently with Microsoft Dynamics GP.
Consulting Exchange 2010 Upgrade
Microsoft Exchange Server 2010 Migration Consultant
Progent's Microsoft and Cisco-certified network experts can assist you to assess the value of Microsoft Exchange Server 2010 for your company and can help your IT staff to design and implement an efficient migration to Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will offer quick return on investment by improving your workers' efficiency, cutting the cost of equipment and service, simplifying management, and consolidating your vital communications platforms.
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