Ransomware : Your Crippling IT Disaster
Ransomware  Remediation ConsultantsRansomware has become a modern cyberplague that represents an existential danger for businesses of all sizes vulnerable to an attack. Multiple generations of ransomware like the Reveton, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been running rampant for many years and still inflict destruction. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as frequent as yet unnamed newcomers, not only do encryption of online data files but also infiltrate any configured system restores and backups. Information synchronized to cloud environments can also be ransomed. In a poorly architected data protection solution, this can render automated restoration hopeless and basically sets the datacenter back to zero.

Recovering applications and information after a ransomware attack becomes a sprint against the clock as the targeted business struggles to contain and remove the virus and to restore enterprise-critical activity. Because ransomware takes time to replicate, penetrations are often sprung at night, when successful penetrations in many cases take longer to uncover. This compounds the difficulty of promptly mobilizing and orchestrating a qualified response team.

Progent provides a range of support services for securing Yonkers businesses from ransomware attacks. Among these are team member training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of the latest generation security appliances with AI technology to intelligently identify and quarantine new threats. Progent in addition offers the services of experienced crypto-ransomware recovery professionals with the skills and perseverance to re-deploy a compromised system as rapidly as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware attack, even paying the ransom in cryptocurrency does not ensure that criminal gangs will return the keys to decipher any or all of your data. Kaspersky Labs estimated that seventeen percent of crypto-ransomware victims never restored their information after having sent off the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The other path is to piece back together the essential elements of your IT environment. Without access to complete information backups, this requires a broad complement of skills, top notch team management, and the ability to work non-stop until the job is finished.

For twenty years, Progent has offered expert Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of experience affords Progent the capability to quickly ascertain critical systems and re-organize the remaining pieces of your Information Technology system following a ransomware penetration and assemble them into an operational network.

Progent's security group has best of breed project management systems to orchestrate the sophisticated recovery process. Progent appreciates the urgency of working swiftly and in unison with a client's management and IT team members to prioritize tasks and to put the most important systems back online as fast as possible.

Case Study: A Successful Crypto-Ransomware Virus Restoration
A business escalated to Progent after their network was penetrated by Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean state criminal gangs, suspected of adopting algorithms leaked from the U.S. NSA organization. Ryuk attacks specific businesses with little or no tolerance for operational disruption and is among the most profitable iterations of ransomware viruses. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in the Chicago metro area with around 500 staff members. The Ryuk penetration had disabled all essential operations and manufacturing processes. Most of the client's backups had been on-line at the beginning of the attack and were eventually encrypted. The client was taking steps for paying the ransom (more than two hundred thousand dollars) and wishfully thinking for the best, but in the end called Progent.


"I canít tell you enough about the help Progent provided us throughout the most critical time of (our) businesses existence. We may have had to pay the criminal gangs if not for the confidence the Progent team afforded us. The fact that you were able to get our e-mail and essential applications back on-line sooner than a week was something I thought impossible. Each staff member I worked with or communicated with at Progent was totally committed on getting our system up and was working 24/7 to bail us out."

Progent worked together with the customer to quickly determine and assign priority to the mission critical systems that needed to be addressed to make it possible to resume business operations:

  • Microsoft Active Directory
  • Email
  • Financials/MRP
To get going, Progent followed Anti-virus penetration mitigation best practices by stopping the spread and cleaning up infected systems. Progent then started the task of bringing back online Microsoft AD, the foundation of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange email will not operate without Windows AD, and the client's MRP applications utilized SQL Server, which depends on Active Directory for access to the databases.

Within two days, Progent was able to rebuild Windows Active Directory to its pre-penetration state. Progent then performed setup and hard drive recovery of critical systems. All Exchange data and configuration information were intact, which greatly helped the restore of Exchange. Progent was able to find non-encrypted OST data files (Microsoft Outlook Off-Line Folder Files) on staff workstations in order to recover email messages. A not too old off-line backup of the customerís accounting/ERP systems made them able to restore these vital services back online. Although a lot of work needed to be completed to recover totally from the Ryuk virus, critical systems were recovered rapidly:


"For the most part, the production manufacturing operation was never shut down and we made all customer shipments."

Over the next couple of weeks important milestones in the recovery project were accomplished through close cooperation between Progent team members and the client:

  • Self-hosted web sites were restored without losing any data.
  • The MailStore Server with over four million archived emails was restored to operations and available for users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were completely restored.
  • A new Palo Alto 850 firewall was set up.
  • Most of the user desktops and notebooks were fully operational.

"So much of what transpired in the early hours is nearly entirely a fog for me, but we will not soon forget the urgency each and every one of the team accomplished to give us our business back. I have entrusted Progent for the past ten years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was a Herculean accomplishment."

Conclusion
A potential business-ending catastrophe was evaded due to hard-working professionals, a broad spectrum of technical expertise, and close collaboration. Although upon completion of forensics the crypto-ransomware attack described here would have been identified and stopped with advanced security systems and security best practices, user and IT administrator education, and properly executed security procedures for backup and applying software patches, the reality remains that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's roster of experts has extensive experience in ransomware virus defense, removal, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were helping), thank you for letting me get some sleep after we got through the initial push. All of you did an fabulous effort, and if any of your guys is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Yonkers
For ransomware system recovery consulting services in the Yonkers area, call Progent at 800-462-8800 or see Contact Progent.



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    Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most familiar business applications. Progent's Apple-certified Mac consultants can show you how to set up Mac Office on a mixed-platform network combining Apple OS X and Windows platforms so that Mac users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with colleagues who use Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for environments that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or environments which carefully limit sharing between Mac and Windows systems.

  • SCCM 2007 Application Deployment Integration Support 24/7 SCCM 2007 Policy Settings Online Troubleshooting
  • SCOM 2012 Fabric Monitoring Technology Consulting Services Operations Manager Migration On-site Support
  • SCOM 2012 Microsoft Azure Monitoring Online Consulting Operations Manager Migration Support and Help
  • SCVMM 2012 Live Migration Online Help System Center 2012 Virtual Machine Manager Onsite Technical Support
  • SQL Server 2019 Tech Expert Yonkers SQL Server 2014 Small Office Network Consultants Yonkers, Westchester County, U.S.A.
  • Services Documentation Remote Troubleshooting Service Database IT Consulting
  • Small Business IT Consulting Small Office Network Support and Integration
  • Small Business Network Consulting Group Nation Wide Support Cisco Certified Expert North Dakota Small Business IT Consulting Group

  • SQL Server 2016 and VMWare Support
    Online Troubleshooting SQL Server 2016 Standard

    Microsoft SQL Server 2016 introduces major improvements in performance, capacity, data security, availability, mobile computing integration, plus integrated business intelligence. New features include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, R language support, Row-level Security, Mobile Reports, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can deliver online and onsite expertise to help organizations of all sizes to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

  • Small Business Network Providers Small Business IT Consulting Services
  • Small Office Computer Support Consultants After Hours Microsoft and Cisco Certified Small Business Server Recovery
  • Specialists Email Virus Fingerprint ProSight Spam Filtering Consultant Services
  • Specialists Site Move Office Move Professionals
  • Supplemetary IT Staffing for Network Service Teams Yonkers, Westchester County Yonkers Supplemental Staffing Support Consulting

  • CIO Troubleshooting
    CIO IT Services

    Progent offers the part-time or temporary services of a seasoned Chief Information Officer to offer a broad perspective to assist your company select and support network solutions to match your present situation and that can be a firm foundation for your growth. Progent's temporary Chief Information Officer consulting services provide economic advantages to organizations trying to optimize the benefits from their IT expenditures but who are without the budget or unwilling to add another executive-level manager to their full-time staff. Because Progent is vendor-agnostic, with a sizable staff of engineers certified to maintain all leading operating systems and networking technologies plus a broad range and business software, Progent is in an ideal situation to provide unbiased recommendations along with expert technical help for building and maintaining IT systems that fit the particular needs of your business.

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  • System Center MOM Services MOM 2007 Information Technology Consulting
  • System Center Management Packs Computer Consultants Technology Consulting SCOM 2012 Microsoft Azure Monitoring
  • Systems Management Server Support Microsoft SMS Server Technical Support
  • Technical Support Wave 2 Wi-Fi WLAN Remote Troubleshooting
  • Technology Professional Microsoft Exchange Server Migration Exchange Migration Specialists
  • Telecommuters Yonkers Consulting - Management Systems Consultants Yonkers New York Yonkers Teleworkers Guidance near me in Yonkers - Management Tools Consultants
  • Teleworkers Guidance nearby Yonkers - Integration Consultants Westchester County New York Yonkers Remote Workforce Guidance - Yonkers - Integration Consulting Experts
  • Teleworkers Yonkers Assistance - Collaboration Technology Expertise Yonkers New York Teleworkers Assistance near me in Yonkers - Collaboration Solutions Expertise Westchester County New York
  • Top Data Center Support Services Data Center Colocation Troubleshooting
  • Top Microsoft Teams with Microsoft Stream Specialist Consulting Services Microsoft Teams Active Directory Federation Services
  • Top Rated Small Business Wireless AP Online Support Services Urgent Small Business WAP500 AP Remote Consulting
  • Top Unified Single Number Reach Computer Engineer On-site Technical Support Unified Contact center
  • Ubuntu Linux Consultants Mandrake Linux Professionals
  • Unified Single Number Reach Online Technical Support Jabber Upgrade Technology Consulting
  • Urgent SMS Server Upgrade Support Services SMS Server 2003 Migration Technical Support Services
  • VMware NSX and Site Recovery Manager Professional VMware NSX Security Services
  • VMware Site Recovery Manager and NSX Specialists Technology Professional VMware Cross vCenter NSX
  • Video Conferencing Information Technology Consulting Consultants Microsoft Instant Messaging

  • Spam filter Remote Troubleshooting
    Microsoft Exchange and Outlook Small Business Network Consulting Group

    Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified email/telephony solutions for companies. Progent offers economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and facilitate remote and wireless email access. Progentís Microsoft Exchange help and support services can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange product such as Exchange 5.5 to Microsoft Exchange Server 2010.

  • Virtual Helpdesk Economics Troubleshooting Support Desk Sharing Cost Savings Technical Consultant
  • WLAN controller Remote Consulting Cisco Experts Flex Series Wireless Controller Computer Consultants
  • Windows 11 Wigets Consulting Services Windows 11 Power Automate IT Consultant

  • CRISC Risk and Information Systems Control Professional
    Consultants CRISC Certified Risk and Information Systems Control Analyst

    Progent can provide the services of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management strategy following leading practices identified by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines.

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  • Windows Server 2012R2 Hyper-V Virtual Switch Remote Support Consultant Services Windows Server 2012R2 Storage Spaces
  • Windows Server 2022 Storage Replica Troubleshooting 24x7 Windows Server 2022 Disaster Recovery Support and Help

  • Microsoft 365 Security Support Services
    Support Services Microsoft 365 Yammer Integration

    Microsoft 365, formerly called Office 365, is Microsoft's growing family of productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are offered in an array of product bundles targeted at markets from students and home offices to enterprises. Progent offers quick and affordable remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can assist your business to understand the many subscription options offered with Microsoft 365 and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid networks that seamlessly integrate on-premises and cloud resources.

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  • Yonkers Crypto Removal Help Westchester County New York After Hours Emergency Yonkers CryptoLocker Remediation Help
  • Yonkers Crypto-Ransomware Remediation Westchester County New York Yonkers Ransomware Assault System-Restoration Yonkers, Westchester County
  • Yonkers Dharma Ransomware Cleanup Yonkers DopplePaymer Crypto-Ransomware Operational Recovery
  • Yonkers DopplePaymer Crypto-Ransomware Settlement Expertise Yonkers, Westchester County Yonkers Snatch Ransomware Negotiation Consultants Yonkers Manhattan White Plains

  • Catalyst Switch IPv6 Computer Consulting
    Catalyst Switch IOS XE Engineer

    With Catalyst switches for small and medium-sized companies, Cisco enables organizations to gain the full benefits of bringing intelligence to their IT infrastructures. Cisco's switch technology allows you to enable features that make your IT network sufficiently available to accommodate time-critical requirements, scalable to support growth, secure enough to guard confidential data, and capable of differentiating and controlling all traffic to streamline network performance. Progent's Cisco certified engineers can help you select and integrate Cisco switches that make sense for your company. Also, Progent's CISA certified security specialists can show you how to develop a strategic security plan and set up Cisco Catalyst switches so they powerfully support your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2960 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.

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  • Yonkers Network Services Yonkers-New Rochelle Setup Service
  • Yonkers Ransomware Spora Vulnerability Audit Yonkers, NY, US Yonkers Crypto-Ransomware Snatch Vulnerability Evaluation Yonkers, NY
  • Yonkers Ryuk Ransomware Malware Business-Recovery Yonkers Manhattan White Plains Yonkers Lockbit Crypto-Ransomware Rollback Yonkers New York
  • Yonkers Technical Support Microsoft SharePoint 2010 Microsoft SharePoint Server 2013 On-site Technical Support Yonkers, NY

  • SMS Upgrade Information Technology Consulting
    Microsoft SMS Network Consulting

    Progentís Microsoft consultants provide small and mid-size companies enterprise-grade consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's solutions for update and deployment management. System Center Configuration Manager is Microsoft's new title for the change management platform formerly called Systems Management Server. System Center Configuration Manager provides a range of new features to Systems Management Server 2003 such as comprehensive automation, integrated Vista Windows Server 2008 support, quarantine support, and boot image management. Progentís Microsoft certified consulting professionals can help you use SMS Server or Configuration Manager effectively for streamlined OS and application software installation, security patch administration, software metering, and software license compliance. Progent's engineers can also help you to move smoothly from SMS Server 2003 to Configuration Manager.

  • Yonkers Work at Home Employees Help Desk Augmentation Consulting Yonkers Yonkers Work at Home Employees Help Desk Call Center Outsourcing Consultants
  • Yonkers Work from Home Employees Voice/Video Conferencing Technology Consulting Yonkers, NY Yonkers Teleworkers Voice/Video Conferencing Systems Consulting and Support Services Yonkers New York
  • Yonkers, Westchester County Cisco Consolidate Yonkers, NY, United States Online Help Cisco
  • Yonkers-New Rochelle Computer Consultancy Company Yonkers Small Office Computer Consultants

  • Remote Wireless Site Survey Online Support Services
    WLAN Site Survey Information Technology Consulting

    Progent's Wi-Fi site survey services help you to design, implement and troubleshoot a Wi-Fi network customized for your environment, offering you a wireless solution that has the reception, speed, capacity, data protection, and hand-off capability your business requires.

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  • client credential management Engineer ProSight IT asset management Consultant
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  • wireless LAN controller Computer Consultants Best WLAN controller Support Outsourcing

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