Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Remediation ProfessionalsRansomware has become an escalating cyber pandemic that presents an extinction-level threat for organizations poorly prepared for an assault. Versions of crypto-ransomware like the CrySIS, Fusob, Locky, NotPetya and MongoLock cryptoworms have been around for years and still inflict damage. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as daily unnamed viruses, not only do encryption of on-line information but also infiltrate most configured system backups. Files replicated to the cloud can also be encrypted. In a vulnerable system, it can make automated restore operations useless and basically knocks the entire system back to zero.

Getting back on-line applications and data following a ransomware outage becomes a sprint against the clock as the victim struggles to contain the damage and cleanup the ransomware and to resume mission-critical activity. Due to the fact that ransomware takes time to move laterally, penetrations are frequently sprung during weekends and nights, when penetrations are likely to take more time to notice. This multiplies the difficulty of quickly mobilizing and organizing an experienced response team.

Progent provides a range of services for securing Yonkers businesses from ransomware events. Among these are team education to help recognize and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat protection to detect and disable day-zero malware attacks. Progent also can provide the assistance of seasoned ransomware recovery consultants with the track record and perseverance to rebuild a breached system as urgently as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a ransomware event, even paying the ransom in cryptocurrency does not guarantee that cyber criminals will respond with the needed keys to unencrypt any or all of your files. Kaspersky Labs ascertained that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The fallback is to piece back together the critical elements of your IT environment. Absent the availability of full system backups, this requires a wide range of IT skills, top notch project management, and the capability to work continuously until the recovery project is finished.

For decades, Progent has provided certified expert IT services for businesses across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded high-level industry certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial systems and ERP application software. This breadth of expertise gives Progent the skills to rapidly ascertain important systems and integrate the remaining pieces of your computer network environment after a ransomware penetration and configure them into a functioning network.

Progent's ransomware team of experts has powerful project management applications to orchestrate the complex recovery process. Progent knows the importance of working rapidly and in concert with a client's management and Information Technology resources to assign priority to tasks and to get critical services back on-line as fast as humanly possible.

Business Case Study: A Successful Ransomware Intrusion Restoration
A client escalated to Progent after their network system was penetrated by Ryuk ransomware. Ryuk is thought to have been developed by Northern Korean state sponsored criminal gangs, suspected of using approaches leaked from the United States NSA organization. Ryuk attacks specific organizations with little room for operational disruption and is one of the most lucrative incarnations of ransomware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing business headquartered in Chicago and has about 500 employees. The Ryuk event had shut down all business operations and manufacturing capabilities. Most of the client's system backups had been directly accessible at the start of the attack and were destroyed. The client was evaluating paying the ransom demand (exceeding $200,000) and hoping for good luck, but ultimately utilized Progent.


"I cannot say enough about the care Progent provided us throughout the most fearful time of (our) company's survival. We would have paid the criminal gangs if it wasn't for the confidence the Progent group gave us. That you could get our e-mail and critical applications back into operation sooner than one week was amazing. Each expert I talked with or e-mailed at Progent was amazingly focused on getting our system up and was working breakneck pace on our behalf."

Progent worked hand in hand the customer to rapidly identify and assign priority to the most important elements that needed to be addressed in order to resume departmental functions:

  • Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To begin, Progent followed AV/Malware Processes incident response best practices by halting the spread and disinfecting systems. Progent then started the task of recovering Microsoft AD, the heart of enterprise systems built on Microsoft Windows technology. Microsoft Exchange messaging will not function without Active Directory, and the customer's financials and MRP software leveraged Microsoft SQL Server, which needs Active Directory services for authentication to the data.

In less than 48 hours, Progent was able to restore Active Directory services to its pre-penetration state. Progent then charged ahead with setup and hard drive recovery on needed systems. All Exchange ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to locate intact OST files (Outlook Offline Data Files) on staff PCs and laptops to recover mail information. A recent offline backup of the businesses accounting/ERP systems made it possible to return these required applications back online. Although a large amount of work needed to be completed to recover totally from the Ryuk event, the most important systems were recovered rapidly:


"For the most part, the production operation survived unscathed and we delivered all customer sales."

Over the next couple of weeks critical milestones in the restoration project were accomplished in close collaboration between Progent consultants and the customer:

  • Self-hosted web applications were returned to operation with no loss of data.
  • The MailStore Exchange Server containing more than four million historical messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory Control functions were fully restored.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Nearly all of the user desktops and notebooks were functioning as before the incident.

"So much of what occurred that first week is nearly entirely a fog for me, but my team will not forget the commitment each and every one of your team accomplished to give us our business back. I have utilized Progent for the past 10 years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This event was no exception but maybe more Herculean."

Conclusion
A probable company-ending disaster was avoided with top-tier experts, a broad array of technical expertise, and close teamwork. Although in hindsight the ransomware incident described here would have been identified and disabled with current security systems and NIST Cybersecurity Framework best practices, team training, and properly executed incident response procedures for information protection and keeping systems up to date with security patches, the reality is that government-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware incursion, feel confident that Progent's team of experts has proven experience in ransomware virus defense, remediation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thanks very much for making it so I could get rested after we made it through the most critical parts. Everyone did an fabulous job, and if anyone that helped is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Yonkers
For ransomware recovery expertise in the Yonkers metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    The clustering technology built into the high-end versions of Microsoft Windows Server 2008 is dramatically re-engineered to simplify the deployment, setup, and maintenance of server clusters that provide improved levels of network availability, security, efficiency, and flexibility. New or enhanced features include automated cluster Validation, revamped setup and deployment, improved cluster administration, new cluster architecture for maximum uptime, hardened security and quorum models, elimination of failure points, greater disk and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can help you assess the business benefits of Windows clustering, design and implement a deployment, educate your IT personnel to administer your failover clusters, deliver ongoing consulting and technical help services, and create and validate a workplace recovery procedure.

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    Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for more than two decades and Progent has provided system integration, software development, training, and debugging services since the product's debut. Progent can provide top-tier expertise for updating out of date Dynamics GP ERP systems. Progent can help your business to plan, validate, and carry out a cost-effective migration from a a legacy version to the latest release of Dynamics GP.

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    If your company does not need urgent online support but expects to need assistance with your information system in the near future, you can conserve time and expenses and ensure that the appropriate expertise will be available when you need it by contacting a Progent sales agent and registering as a client. For details, phone 800-993-9400 or email information@progent.com.

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    Forefront TMG 2010 is based on the powerful security capabilities of Internet Security and Acceleration Server and provides a centrally managed web gateway that delivers a one-server platform for a variety of security features including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting capabilities, permits customized reports powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft consultants can help your company to plan and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Exchange Server 2010, and SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also help you to migrate economically to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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    For enterprises with branches in California or any region covered by Progent's consultants, Progent's Microsoft-Certified IT consulting experts and authorized Cisco network specialists can provide a variety of network consulting services including project management, Sarbanes Oxley compliance, site moves, enterprise security, system design, local or phone-based branch office support, and troubleshooting for co-location hosting facilities. A Progent IT consultant can help you plan a multi-office information system that makes smart use of co-location services and Internet hosting sites. Progent's Microsoft Certified consultants can help large corporations plan, integrate and support major rollouts of updated releases of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you configure Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and remote networking.

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    Progent can show you how to prepare and implement an efficient move to Microsoft Dynamics GP/Great Plains so that you preserve your data, improve your protection, modernize your analytics, take complete advantage of Microsoft Office support, and reduce productivity interruption by designing and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP users so you don't waste productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports help, FRx programming, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized business applications and eCommerce solutions that work seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can help you to design a DR/BC system based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-site migrations, Progent has the experience to finish your move rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, optimizing and repairing System Center Operations Manager solutions and can provide organizations of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure and Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or on-premises technical support to assist you to fix serious problems detected by System Center 2012 Operations Manager.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it.

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    Progent can provide affordable online consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.

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    Progent's proven ransomware recovery consultants can help you to restore an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, at the front lines of network service, performing a broad range of IT tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not just world-class IT skills, but also a support engineer with field-tested methods for using computer knowledge to repair actual network problems rapidly.

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    Progent's Cisco Wi-Fi IP phone configuration experts offer online and on-premises support to help your organization create and manage a Cisco Wi-Fi VoIP phone solution by providing services that can range from troubleshooting the configuration of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to plan and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.

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