Ransomware : Your Feared Information Technology Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that presents an enterprise-level danger for businesses of all sizes vulnerable to an attack. Multiple generations of crypto-ransomware like the CrySIS, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for years and continue to inflict havoc. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as additional as yet unnamed malware, not only perform encryption of on-line information but also infect all accessible system backups. Information synched to cloud environments can also be ransomed. In a poorly designed system, this can render automated restoration useless and effectively knocks the entire system back to zero.

Getting back on-line programs and data after a ransomware intrusion becomes a sprint against time as the targeted organization tries its best to stop lateral movement, cleanup the ransomware, and restore business-critical operations. Because crypto-ransomware needs time to replicate across a network, attacks are usually launched at night, when successful attacks typically take more time to identify. This compounds the difficulty of quickly marshalling and orchestrating an experienced response team.

Progent provides a variety of solutions for protecting Yonkers organizations from crypto-ransomware attacks. Among these are staff training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to identify and extinguish day-zero modern malware assaults. Progent in addition provides the assistance of seasoned crypto-ransomware recovery professionals with the track record and perseverance to re-deploy a breached network as rapidly as possible.

Progent's Ransomware Restoration Services
Following a ransomware event, sending the ransom demands in cryptocurrency does not ensure that cyber hackers will respond with the needed keys to unencrypt all your data. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their data after having paid the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms are typically a few hundred thousand dollars. For larger organizations, the ransom can reach millions. The fallback is to setup from scratch the vital parts of your Information Technology environment. Without the availability of complete system backups, this calls for a wide range of skill sets, well-coordinated team management, and the willingness to work continuously until the recovery project is finished.

For decades, Progent has made available expert Information Technology services for businesses throughout the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned high-level certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP applications. This breadth of experience gives Progent the capability to knowledgably understand important systems and integrate the remaining pieces of your network system after a crypto-ransomware penetration and assemble them into an operational system.

Progent's ransomware team of experts has top notch project management tools to coordinate the complex restoration process. Progent understands the urgency of acting rapidly and in unison with a customer's management and Information Technology staff to prioritize tasks and to get key services back online as fast as possible.

Client Case Study: A Successful Ransomware Attack Restoration
A small business contacted Progent after their organization was attacked by the Ryuk ransomware. Ryuk is believed to have been developed by North Korean state sponsored criminal gangs, suspected of adopting algorithms leaked from America's NSA organization. Ryuk goes after specific businesses with limited tolerance for operational disruption and is among the most lucrative incarnations of ransomware viruses. Major targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturer based in Chicago with about 500 employees. The Ryuk event had brought down all essential operations and manufacturing capabilities. Most of the client's data protection had been directly accessible at the start of the intrusion and were encrypted. The client was evaluating paying the ransom demand (in excess of $200,000) and praying for the best, but in the end utilized Progent.


"I cannot speak enough about the care Progent gave us during the most stressful period of (our) businesses life. We had little choice but to pay the criminal gangs if not for the confidence the Progent experts gave us. The fact that you could get our e-mail system and essential servers back into operation in less than a week was beyond my wildest dreams. Each consultant I interacted with or communicated with at Progent was urgently focused on getting our company operational and was working at all hours on our behalf."

Progent worked with the client to rapidly understand and prioritize the critical elements that needed to be restored to make it possible to resume departmental operations:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting/MRP
To get going, Progent adhered to AV/Malware Processes penetration mitigation industry best practices by stopping the spread and clearing infected systems. Progent then began the work of restoring Microsoft AD, the core of enterprise environments built on Microsoft Windows technology. Microsoft Exchange email will not function without AD, and the businesses' MRP applications utilized Microsoft SQL, which depends on Active Directory for authentication to the information.

In less than 2 days, Progent was able to recover Active Directory services to its pre-penetration state. Progent then completed setup and hard drive recovery on key systems. All Exchange data and attributes were usable, which facilitated the rebuild of Exchange. Progent was able to locate local OST data files (Outlook Offline Data Files) on staff PCs and laptops in order to recover email information. A recent off-line backup of the client's manufacturing systems made it possible to restore these required services back online. Although significant work remained to recover fully from the Ryuk damage, the most important systems were recovered quickly:


"For the most part, the manufacturing operation was never shut down and we delivered all customer orders."

During the next couple of weeks important milestones in the restoration process were completed in tight cooperation between Progent engineers and the customer:

  • In-house web sites were brought back up with no loss of data.
  • The MailStore Server with over 4 million archived messages was spun up and accessible to users.
  • CRM/Orders/Invoices/AP/AR/Inventory modules were 100% operational.
  • A new Palo Alto 850 firewall was set up.
  • Ninety percent of the user PCs were fully operational.

"A huge amount of what occurred that first week is mostly a blur for me, but my management will not forget the care all of the team accomplished to help get our business back. I have entrusted Progent for the past ten years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered. This time was a stunning achievement."

Conclusion
A likely enterprise-killing disaster was averted due to hard-working experts, a broad range of IT skills, and close collaboration. Although in analyzing the event afterwards the ransomware virus penetration described here should have been identified and stopped with advanced cyber security solutions and best practices, team training, and well designed incident response procedures for backup and keeping systems up to date with security patches, the reality is that government-sponsored cybercriminals from China, North Korea and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware penetration, feel confident that Progent's roster of experts has substantial experience in crypto-ransomware virus defense, remediation, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thank you for making it so I could get rested after we got past the initial fire. All of you did an amazing effort, and if anyone that helped is in the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Yonkers
For ransomware system restoration consulting in the Yonkers metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These enhancements affect vital facets of IT including ease of administration, availability, security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient test and rollout strategy, and educate your IT team to manage your Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management services for Microsoft Exchange Server 2013.

  • Remote Support Services ProSight Duo MFA Technology Consulting Duo Zero Trust Cybersecurity
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    Risk Response On-site Support

    Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery plan in case of an IT system disaster. Progent can help you define a comprehensive disaster recovery strategy that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also help you create an affordable, zero-downtime system solution that addresses availability issues involving a broad array of infrastructure technologies and procedures.

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    ProSight Phishing Defense Engineer

    Progent's ProSight Active Security Monitoring utilizes next generation behavior machine learning tools from SentinelOne to defend endpoint devices as well as physical and virtual servers against familiar and new ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    Microsoft Azure cloud migration Development Firm

    Progent can help you to plan and carry out an efficient migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management across onsite and Azure resources.

  • SentinelOne Singularity Complete Reseller Consulting Services SentinelOne Singularity Control Reseller Support and Setup

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    SonicWall NSA 2650 Firewall Technology Consulting Services

    Progent's certified SonicWall firewall consultants can help you deploy, manage, and troubleshoot SonicWall firewall products including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end security plan and build protection into your corporate processes.

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  • SharePoint Server 2003 Technology Consulting Microsoft Office SharePoint Server 2003 Remote Support Services

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    Progent's IT outsourcing services provide economical computer consulting for small businesses. Whether it involves planning network infrastructure, creating an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or building a web-based eCommerce application, outsourcing your network engineering services can contain costs and minimize uncertainties, permitting IT service budgets to increase in a more linear and controlled fashion than is possible by building up a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a protected and highly available network foundation for your critical business software based on Microsoft Windows.

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  • Small Business IT Support Firms Windows Server 2012 R2 Yonkers, United States Yonkers Manhattan White Plains Windows Server 2012 R2 Networking Consultancy Services
  • Small Business Outsourcing IT Hybrid Network Urgent Microsoft Certified Partner Small and Midsize Business Information Technology Consulting Firm
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  • Sodinokibi Ransomware Hot Line Yonkers Sodinokibi Ransomware Hot Line Westchester County New York
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    Progent's Microsoft-certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, tune your network for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support staff, create an enterprise-wide security plan, streamline network management, assist with application development, and generate and test a DR/BC plan.

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  • Support and Setup Service Reports Network Consultants Service Reporting

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    Emergency Problem Escalation Through Teamwork Computer Network Support Firms

    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the front lines of network service, performing a broad variety of technical projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems quickly.

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  • Top Ranked IT Services Exchange 2013 Project Planning Exchange 2013 Disk Availability Group Consult
  • Top Specialists ProSight Private Cloud Services Specialists Private Clouds for Small Businesses
  • Troubleshooting SCOM 2012 Cloud Monitoring Onsite Technical Support SCOM Resource Pools

  • 24/7/365 Consultancy Hermes ransomware recovery
    Consultant Services Egregor ransomware recovery

    Progent's proven ransomware recovery consultants can help you to reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or Locky.

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  • Urgent Email Encryption Key Management Specialist Top Rated Email Policy Management Specialist

  • Remote Computer Support Technology Professional
    After Hours Onsite Support Technical Support Services

    For mid-size companies looking for IT support, Progent can deliver an array of options such as on-site help, on-line assistance, off-site Call Center, 24x7 support with automatic network monitoring, emergency staffing, business relocation support, software development, and professional consultation. For midsize companies in California or other areas serviced by Progent's onsite consultants, Progent provides professional onsite help for solving technical issues rapidly and affordably.

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  • Virtual Help Desk Remote Support Services Consulting Services Extended Helpdesk
  • Virtual Server Consulting Services Remote Mission Critical IT Applications Technical Support Services
  • Virtualization Consultant After Hours Virtual Server Technology Consulting Services
  • Web Application Security Testing Specialist Emergency Specialist Security Evaluation
  • Westchester County New York Offsite Workforce Yonkers Assistance - Security Systems Consultants Remote Workers Yonkers Expertise - Cybersecurity Solutions Consulting Yonkers, NY
  • Windows 7 Integration Integration Consultants Windows 7 Upgrade
  • Windows Server 2022 Azure Arc Network Consulting Windows Server 2022 PowerShell Integration
  • Yonkers, NY, United States Yonkers Locky Ransomware Repair
  • Windows Server Essentials and Microsoft 365 Consultant Windows Server Essentials Live Migration Services
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  • Windows, Linux, UNIX, Solaris Technology Consulting Windows, Linux, UNIX, Solaris Troubleshooting
  • Wireless Computer Engineer Support Services Windows Mobile
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  • Yonkers Crypto-Ransomware NotPetya Readiness Checkup Yonkers, NY Yonkers Crypto-Ransomware Ryuk Readiness Checkup Yonkers, NY
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  • Dynamics GP Setup and Support
    Microsoft GP/Great Plains Support and Help

    Progent's Microsoft certified consultants offer a variety of support services for Dynamics GP. Dynamics GP is a Microsoft accounting package and corporate management solution based, like all Microsoft accounting solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial software in the Microsoft Dynamics GP/Great Plains family, provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented approach you are able to purchase only the functions you currently need, with the ability to expand users and enlarge functionality in the future. Progent's Microsoft Dynamics GP Software support engineers can show you how to deploy, configure and manage Dynamics GP 2010 and also earlier versions of Dynamics GP/Great Plains.

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    Progent's SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into a complete security solution and build protection into your business processes.

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  • Yonkers Telecommuters Cloud Integration Solutions Assistance Westchester County New York, US Yonkers New York Work from Home Employees Yonkers Guidance - Cloud Systems Consulting
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  • Yonkers Yonkers Conti Crypto-Ransomware Negotiation Consulting Yonkers Ryuk Ransomware Negotiation Help Yonkers, NY
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  • virtual Windows desktops Support Services virtual application delivery
  • wireless LAN controller Network Engineer Wave 2 Wi-Fi controller On-site Support

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