Crypto-Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a too-frequent cyber pandemic that presents an existential threat for businesses unprepared for an attack. Versions of crypto-ransomware like the CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for many years and still cause harm. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as frequent unnamed viruses, not only do encryption of on-line information but also infect many available system protection mechanisms. Files synched to the cloud can also be encrypted. In a poorly architected system, this can render any restoration useless and basically knocks the entire system back to square one.

Getting back online applications and data after a ransomware intrusion becomes a race against the clock as the targeted organization tries its best to contain and eradicate the virus and to resume mission-critical activity. Because ransomware requires time to replicate, penetrations are usually launched on weekends and holidays, when attacks tend to take more time to uncover. This compounds the difficulty of promptly mobilizing and organizing a knowledgeable mitigation team.

Progent provides an assortment of services for securing Yonkers organizations from ransomware attacks. Among these are team education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of modern security solutions with AI technology to quickly identify and suppress zero-day cyber attacks. Progent in addition can provide the services of veteran crypto-ransomware recovery professionals with the talent and commitment to re-deploy a breached environment as soon as possible.

Progent's Ransomware Restoration Help
Soon after a crypto-ransomware attack, sending the ransom in cryptocurrency does not ensure that cyber criminals will respond with the codes to decrypt any of your information. Kaspersky Labs determined that 17% of crypto-ransomware victims never recovered their files after having paid the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The alternative is to piece back together the critical elements of your Information Technology environment. Without the availability of complete system backups, this calls for a wide complement of skills, top notch team management, and the capability to work continuously until the recovery project is over.

For twenty years, Progent has made available certified expert IT services for companies across the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have earned top certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise with accounting and ERP software solutions. This breadth of experience gives Progent the capability to rapidly ascertain critical systems and organize the remaining components of your computer network environment after a crypto-ransomware event and rebuild them into a functioning network.

Progent's security group uses top notch project management tools to coordinate the complicated recovery process. Progent knows the importance of working quickly and in unison with a customer's management and IT resources to prioritize tasks and to put key applications back online as fast as possible.

Customer Story: A Successful Ransomware Penetration Restoration
A small business contacted Progent after their network system was penetrated by the Ryuk ransomware. Ryuk is generally considered to have been deployed by Northern Korean government sponsored hackers, suspected of using techniques leaked from America's NSA organization. Ryuk targets specific businesses with little room for disruption and is among the most lucrative examples of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing business headquartered in the Chicago metro area with about 500 workers. The Ryuk attack had shut down all business operations and manufacturing capabilities. The majority of the client's data backups had been online at the time of the intrusion and were destroyed. The client was taking steps for paying the ransom (in excess of $200K) and praying for good luck, but ultimately engaged Progent.


"I cannot thank you enough in regards to the support Progent gave us throughout the most fearful period of (our) company's existence. We most likely would have paid the criminal gangs if not for the confidence the Progent group provided us. That you could get our messaging and essential servers back on-line sooner than a week was amazing. Each expert I spoke to or communicated with at Progent was absolutely committed on getting our system up and was working all day and night to bail us out."

Progent worked together with the customer to quickly understand and assign priority to the critical elements that had to be recovered to make it possible to resume departmental operations:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To start, Progent followed AV/Malware Processes penetration mitigation industry best practices by halting the spread and cleaning systems of viruses. Progent then started the steps of recovering Microsoft Active Directory, the foundation of enterprise systems built upon Microsoft Windows technology. Exchange email will not function without Active Directory, and the customer's MRP system utilized SQL Server, which requires Windows AD for authentication to the databases.

In less than 2 days, Progent was able to restore Active Directory to its pre-virus state. Progent then helped perform setup and storage recovery of mission critical servers. All Exchange Server schema and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to collect non-encrypted OST data files (Outlook Email Off-Line Data Files) on staff workstations and laptops in order to recover mail messages. A recent offline backup of the businesses accounting/ERP software made them able to recover these essential services back online for users. Although significant work still had to be done to recover totally from the Ryuk attack, essential systems were restored quickly:


"For the most part, the production line operation was never shut down and we delivered all customer deliverables."

During the following month critical milestones in the restoration process were completed in tight collaboration between Progent consultants and the client:

  • Self-hosted web sites were restored without losing any data.
  • The MailStore Microsoft Exchange Server containing more than 4 million historical emails was brought online and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control capabilities were fully restored.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Most of the desktop computers were fully operational.

"A lot of what occurred in the initial days is mostly a haze for me, but my team will not soon forget the urgency each and every one of your team put in to help get our company back. I have been working together with Progent for at least 10 years, maybe more, and every time I needed help Progent has come through and delivered as promised. This time was a life saver."

Conclusion
A potential enterprise-killing disaster was evaded through the efforts of dedicated experts, a wide range of technical expertise, and close collaboration. Although upon completion of forensics the ransomware virus attack described here could have been identified and stopped with current cyber security systems and NIST Cybersecurity Framework best practices, user and IT administrator training, and well designed incident response procedures for backup and applying software patches, the reality remains that state-sponsored cybercriminals from Russia, China and elsewhere are tireless and are not going away. If you do get hit by a ransomware virus, feel confident that Progent's team of experts has a proven track record in crypto-ransomware virus defense, removal, and file recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thank you for making it so I could get some sleep after we made it over the initial fire. All of you did an amazing effort, and if any of your team is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Yonkers
For ransomware system restoration consulting services in the Yonkers area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent offers a wide array of cost-effective support services to help you to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer on-premises or online technical support for single computers or laptops or help you to design and implement a company-wide migration to new or revised operating system platforms and applications. Progent can also provide engineers and technicians to help your company to prepare for and complete a site relocation or consolidation organized to cause minimal disruption of your productivity.

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  • 802.11ax Management IT Consultants
    Ubiquiti UniFi Controller Support and Integration

    Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of any size to integrate, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

  • Yonkers Ryuk Ransomware Virus Rollback Yonkers, Westchester County
  • Yonkers MS Dynamics GP-Great Plains Implementation Support Services Yonkers Manhattan White Plains Immediate Microsoft Dynamics GP-Software Yonkers Gold Partner - Reporting Experts
  • Yonkers Manhattan White Plains Top Yonkers At Home Workers Call Desk Outsourcing Consulting Services 24-Hour At Home Workforce Yonkers Consulting Experts - Help Desk Solutions Expertise Westchester County New York
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  • Yonkers New York Ransomware Removal and Restore Netwalker Ransomware Hot Line Yonkers

  • ISR Routers Support and Setup
    ISR Routers Technical Consultant

    Cisco offers an extensive product line of routers including routers designed to provide the protection, performance, and reliability demanded by customers ranging from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can show you how to select and integrate Cisco routers to build a solid foundation for your IT system and to make it easy to grow as you support new users, start new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers based on the Cisco IOS operating system, such as Cisco's 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Series Routers.

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  • Yonkers New York Yonkers At Home Workforce Endpoint Security Systems Guidance Immediate Yonkers Work from Home Employees Network Security Systems Consulting Yonkers

  • Excel VBA Programming Company
    Custom Software Contract Programming

    Progent's expert software programmers, database designers, and project managers can assist large businesses to complete development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran project managers for advanced planning and project co-ordination or Progent can assist customers plug expertise gaps by providing database architects and software programmers skilled in developing line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help clients to incorporate SharePoint with additional data sources like Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also offers experience with multiple web development tools and can help clients to build, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.

  • Yonkers Offsite Workforce Management Systems Consulting Services Yonkers, NY Yonkers, Westchester County Work from Home Employees Yonkers Guidance - Management Tools Guidance
  • Yonkers Ransomware Settlement Services Yonkers MongoLock Ransomware Settlement Negotiation Services Yonkers
  • Yonkers Ryuk Ransomware Forensics Yonkers Manhattan White Plains Yonkers Hermes Crypto-Ransomware Forensics Analysis Yonkers, Westchester County
  • Yonkers Snatch Ransomware System-Restoration Westchester County New York Yonkers Locky Ransomware Removal Westchester County New York
  • Yonkers Spora Ransomware Removal Yonkers, United States
  • Yonkers Specialists for IT Support Firms Yonkers Manhattan White Plains Expertise for Yonkers IT Service Companies Yonkers Manhattan White Plains
  • Yonkers, NY, America After Hours Microsoft Exchange 2010 Computer Consulting Company Top Rated Software Consulting Exchange 2016 Westchester County New York
  • Yonkers Hermes Crypto-Ransomware Remediation Yonkers, NY
  • Yonkers, Westchester County, US Integration Firm BlackBerry BPS Network Consultation BlackBerry Wireless Westchester County New York
  • iPhone patch management Professionals Wi-Fi controllers patch management Professionals
  • macOS Security Audits Online Help Mac Snow Leopard Security Engineer

  • CCIE Certified Video IP Phones Engineer
    7900 Series IP Phone Onsite Technical Support

    Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

  • ransomware incident response Consultant 24-7 ransomware recovery strategies Specialist
  • ransomware removal and file recovery Consultants Conti ransomware recovery Consultant Services

  • Power BI Management Coder
    Power BI Dashboards Programming Company

    Progent's Power BI consultants can help your business to plan, install, manage, enhance or troubleshoot your Power BI solution. Progent's database experts can help you to prepare your target data for Power BI visualizations. Progent can assist you implement and administer an on-premises, cloud based, or hybrid network model for Power BI.

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  • ransomware removal and restore Services MongoLock ransomware recovery Consult
  • wireless IP phones and Meraki APs Consultant wireless IP phone integration Onsite Technical Support

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