Crypto-Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that represents an existential danger for organizations poorly prepared for an assault. Versions of ransomware such as Reveton, WannaCry, Locky, Syskey and MongoLock cryptoworms have been replicating for many years and still cause harm. Modern strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with more as yet unnamed malware, not only encrypt on-line files but also infiltrate most available system protection. Files synchronized to the cloud can also be encrypted. In a poorly architected environment, this can make automated restore operations impossible and effectively sets the entire system back to square one.

Retrieving services and data after a ransomware outage becomes a race against the clock as the victim tries its best to contain the damage and remove the crypto-ransomware and to restore mission-critical operations. Because ransomware takes time to replicate, attacks are frequently launched on weekends and holidays, when successful attacks typically take more time to discover. This compounds the difficulty of rapidly assembling and organizing an experienced mitigation team.

Progent makes available an assortment of solutions for protecting Oklahoma CIty organizations from ransomware attacks. Among these are team member education to help identify and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of the latest generation security solutions with AI technology to intelligently discover and extinguish zero-day cyber attacks. Progent in addition offers the services of experienced ransomware recovery professionals with the track record and commitment to re-deploy a breached network as rapidly as possible.

Progent's Ransomware Restoration Services
After a crypto-ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not ensure that cyber hackers will respond with the codes to unencrypt any of your information. Kaspersky Labs ascertained that 17% of ransomware victims never restored their files after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The alternative is to re-install the essential components of your IT environment. Without access to essential information backups, this calls for a broad range of IT skills, professional team management, and the willingness to work continuously until the recovery project is done.

For twenty years, Progent has made available certified expert IT services for companies throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained advanced industry certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized certifications including CISA, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of experience provides Progent the skills to efficiently understand important systems and organize the surviving pieces of your IT system following a ransomware event and assemble them into a functioning network.

Progent's ransomware team utilizes state-of-the-art project management tools to coordinate the complicated recovery process. Progent appreciates the importance of acting quickly and together with a client's management and IT staff to assign priority to tasks and to get essential applications back on line as fast as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Attack Response
A small business engaged Progent after their network was crashed by the Ryuk ransomware virus. Ryuk is generally considered to have been created by North Korean government sponsored criminal gangs, possibly adopting techniques leaked from the U.S. NSA organization. Ryuk attacks specific companies with limited tolerance for disruption and is one of the most profitable examples of ransomware malware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer headquartered in the Chicago metro area with around 500 staff members. The Ryuk attack had shut down all company operations and manufacturing processes. The majority of the client's information backups had been directly accessible at the beginning of the intrusion and were damaged. The client was evaluating paying the ransom demand (more than two hundred thousand dollars) and praying for the best, but ultimately made the decision to use Progent.


"I canít tell you enough in regards to the support Progent provided us during the most fearful period of (our) businesses survival. We would have paid the hackers behind this attack if not for the confidence the Progent team gave us. That you could get our e-mail system and important servers back on-line in less than a week was incredible. Every single staff member I got help from or communicated with at Progent was hell bent on getting our company operational and was working at all hours to bail us out."

Progent worked together with the client to rapidly get our arms around and assign priority to the key elements that had to be recovered in order to continue company functions:

  • Active Directory
  • Electronic Messaging
  • Financials/MRP
To start, Progent adhered to ransomware incident response industry best practices by isolating and performing virus removal steps. Progent then began the work of restoring Microsoft Active Directory, the core of enterprise networks built on Microsoft technology. Exchange email will not operate without AD, and the client's MRP applications leveraged Microsoft SQL Server, which requires Active Directory for security authorization to the database.

In less than 48 hours, Progent was able to restore Windows Active Directory to its pre-virus state. Progent then initiated setup and hard drive recovery of essential applications. All Exchange schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to locate intact OST files (Outlook Offline Data Files) on various desktop computers to recover mail data. A not too old off-line backup of the businesses accounting/MRP software made it possible to return these required programs back online. Although a lot of work was left to recover totally from the Ryuk virus, core services were recovered rapidly:


"For the most part, the production manufacturing operation did not miss a beat and we produced all customer shipments."

During the next month critical milestones in the recovery project were accomplished through close collaboration between Progent engineers and the client:

  • Self-hosted web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding four million archived emails was restored to operations and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control capabilities were 100 percent operational.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Nearly all of the user workstations were fully operational.

"A huge amount of what happened in the early hours is nearly entirely a blur for me, but we will not soon forget the countless hours each and every one of your team accomplished to give us our company back. I have been working together with Progent for at least 10 years, possibly more, and every time Progent has impressed me and delivered as promised. This situation was a testament to your capabilities."

Conclusion
A likely business-ending catastrophe was dodged by top-tier professionals, a wide range of IT skills, and tight collaboration. Although in analyzing the event afterwards the ransomware virus incident detailed here would have been disabled with up-to-date security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and well thought out security procedures for information backup and proper patching controls, the fact remains that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware attack, feel confident that Progent's roster of experts has a proven track record in crypto-ransomware virus blocking, remediation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thanks very much for letting me get some sleep after we made it over the most critical parts. All of you did an amazing effort, and if anyone that helped is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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  • Small Business WAP500 AP Configuration Computer Engineer Small Business WAP561
  • Small Office Network Consulting Services Exchange 2010 Server Oklahoma City Oklahoma City, Tinker Air Force Base Computer Consulting Group Exchange Server 2013
  • Specialists iPhone and Lync integration Apple iOS integration Technical Support Services
  • Support and Integration SQL Server 2019 Machine Learning Services SQL Server 2019 Big Data Cluster IT Services

  • 2800 ISR Router Onsite Technical Support
    VPN Routers IT Services

    Cisco has developed an extensive array of routers including appliances built to deliver the security, bandwidth, and reliability required by organizations from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your network and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS operating system, including Cisco's 800 series of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.

  • Support and Setup 5500 Wireless Controller Wi-Fi 6 wireless controller Network Consultant
  • Support and Setup Meraki Wireless AP Technology Consulting Meraki Cloud Management
  • Support and Setup System Center 2016 and Exchange Online Integration Troubleshooting System Center 2016 and Windows 10 Integration
  • Symantec Raptor Security Tech Services Firewall Network Install Symantec Firewall

  • Solaris Specialist
    Linux Engineer

    Progent's UNIX family support services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise provides you with a convenient single source to help you build and maintain a protected and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.

  • Technical Support ISA Server ISA 2000 Server Consultants

  • Emergency CIO Technical Support Services
    Remote Support Services CIO

    Progent can provide small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate sensible IT products to improve business operations so they match more closely with your corporate objectives. Your company can develop and install a well thought out information technology plan without absorbing the cost of a full-time Chief Information Officer.

  • Oklahoma CIty Avaddon Ransomware Operational-Recovery Oklahoma County
  • Technical Support SQL 2008 24x7 IT Consulting SQL 2008
  • Technical Support WatchGuard Firebox T-Series Firewall WatchGuard Firebox T15 Firewall Secure
  • Telecommuters Consulting Experts near me in Oklahoma CIty - Cloud Integration Systems Assistance Oklahoma County Teleworkers Consulting and Support Services near Oklahoma CIty - Cloud Solutions Consulting and Support Services
  • Top Online Support F5 Networks 3DNS F5 Networks 3-DNS Computer Consultants
  • Top Quality Nexus Switch VXLAN Specialist Emergency Nexus Switching On-site Technical Support
  • Top Ranked Consult ISA Server Consulting ISA 2004 Firewall
  • Top Ranked Work from home Cisco Engineering Part Time Jobs Universal Inbox Consultants Positions
  • Top Rated Technology Consulting Dynamics GP 2013 Microsoft GP/Great Plains Online Troubleshooting
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  • Oklahoma City, OK Oklahoma CIty MongoLock Ransomware Restoration
  • Top Remote Workers Oklahoma CIty Consulting Services - VoIP Technology Expertise Oklahoma County Oklahoma City, Tinker Air Force Base, United States At Home Workers Oklahoma CIty Guidance - VoIP Technology Consulting Experts
  • UNIX installation and Administration Urgent Linux Consulting
  • Oklahoma CIty Netwalker Ransomware Removal Oklahoma City
  • Ubiquiti UniFi Controller Outsourcing 24-7 Consultant Services Wireless Access Point

  • 24/7 Voice Over IP Consulting Services
    Cisco VoIP Phones and CallManager Remote Technical Support

    Progent's Cisco certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

  • Ubuntu Linux Technology Professional Ubuntu Linux Professionals
  • 24/7 Oklahoma CIty Sodinokibi Ransomware Data-Recovery Oklahoma City
  • Upgrade Consultants Solaris to Windows 24-7 Migration Consultant Solaris-Windows
  • Urgent Microsoft Certified Expert System Center MOM Consultancy Expert Microsoft Certified System Center MOM Consultant
  • VirtualPC for Mac Support and Help VirtualPC for Apple Mac Support and Setup
  • Oklahoma CIty Dharma Ransomware File-Recovery Oklahoma City Shawnee
  • WLAN controller Help and Support 8540 wireless controller Specialists
  • WatchGuard Firebox T35 Firewall Firewall Setup WatchGuard Firebox M370 Firewall Information Technology Consulting
  • Windows 2000 Server IT Consultant Expert Microsoft Certified Computer Consulting Windows 2000 Server
  • Oklahoma CIty Nephilim Ransomware Removal Oklahoma City, Tinker Air Force Base
  • Windows 2000 Server Support and Integration 24x7 Upgrade Consultants Windows Server 2000

  • Systems Management Server Specialist
    SMS Server Migration Remote Support

    Progentís Microsoft experts offer small and medium size businesses enterprise-level consulting services for SMS Server and System Center Configuration Manager 2007, Microsoft's standard tools for update and configuration management. Configuration Manager is Microsoft's new name for the update management platform formerly known as Systems Management Server. Configuration Manager offers a range of enhancements to Microsoft Systems Management Server such as full automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís Microsoft certified engineers can show you how to use SMS 2003 or Configuration Manager 2007 effectively for streamlined OS and application installation, security patch control, application metering, and software license compliance. Progent's engineers can also assist you to migrate efficiently from SMS Server to Configuration Manager 2007.

  • Windows 7 Wireless On-site Support Top Quality On-site Technical Support Windows 7 Security
  • Windows Server 2012R2 Data Deduplication Consultant Largest Windows Server 2012R2 Data Deduplication Technology Consulting Services
  • Windows Server 2016 Consulting Firm Oklahoma City, OK Urgent Windows Server 2012 Information Technology Outsourcing Firms Oklahoma City Oklahoma
  • Windows Server Essentials Compliance Specialists Windows Server Essentials Disaster Recovery Consulting Services

  • Networking Organization Microsoft Office 2000
    Solution Provider Microsoft Office

    Progentís IT outsourcing packages provide economical network consulting for small companies. Whether it includes planning network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out an updated email system, monitoring your network, or developing an on-line eCommerce solution, outsourcing your network engineering services can reduce expenses and minimize risks, allowing network support budgets to increase in a more moderate and controlled manner than is possible by building up a bulky, all-purpose in-house IT staff. Progentís Outsourcing White Paper and flyers show how Progent can help you build a secure and highly available system foundation for your critical applications powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

  • Wireless Network Setup and Support Small Business Wireless Support and Help
  • Work at Home Employees Assistance near me in Oklahoma CIty - Help Desk Call Center Solutions Expertise Oklahoma County, United States Remote Workers Oklahoma CIty Consulting Services - Help Desk Call Center Solutions Expertise Oklahoma City Oklahoma, US

  • SQL Server Integration Services Developer
    Power BI Integration Companies

    Progent offers online and onsite consulting to help your organization with any phase of BI reporting ranging from troubleshooting or enhancing applications to planning and deploying an advanced BI environment. Progent's management reporting consultants can assist your company to maintain your existing BI system, assist you to migrate reports and databases from a legacy reporting product to a modern one, and deliver as-needed online mentoring to meet your specific requirements. Progentís management reporting and analytics consultants offer experience in all popular business analytics reporting and visualization tools such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Designer.

  • XTML Development Coding Custom Web
  • application Testing Lab Consultant Services application Testing Lab Technology Professional
  • client credential management Specialist ProSight IT asset documentation management Services
  • iPhone 5 IT Consultants Biggest Apple MobileMe Remote Technical Support

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