Crypto-Ransomware : Your Crippling IT Disaster
Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that poses an extinction-level danger for organizations unprepared for an attack. Multiple generations of ransomware such as CryptoLocker, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and still inflict destruction. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus daily as yet unnamed viruses, not only encrypt online data but also infiltrate all configured system protection. Information synched to off-site disaster recovery sites can also be corrupted. In a poorly architected data protection solution, this can make any restoration impossible and basically sets the datacenter back to square one.

Restoring services and data after a ransomware event becomes a race against the clock as the targeted business fights to stop lateral movement and cleanup the crypto-ransomware and to resume mission-critical operations. Because ransomware requires time to move laterally, attacks are usually launched at night, when penetrations may take longer to identify. This compounds the difficulty of promptly marshalling and organizing a qualified mitigation team.

Progent provides an assortment of support services for securing Oklahoma CIty businesses from crypto-ransomware events. These include team training to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of next-generation security appliances with machine learning capabilities to quickly discover and suppress day-zero cyber attacks. Progent also provides the assistance of seasoned ransomware recovery engineers with the talent and commitment to restore a compromised network as soon as possible.

Progent's Crypto-Ransomware Restoration Services
Subsequent to a ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not guarantee that criminal gangs will respond with the needed codes to unencrypt any or all of your data. Kaspersky Labs determined that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to piece back together the vital elements of your Information Technology environment. Without access to full system backups, this calls for a wide complement of skill sets, well-coordinated team management, and the capability to work non-stop until the job is over.

For twenty years, Progent has made available professional IT services for companies throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have attained advanced certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with financial systems and ERP software solutions. This breadth of experience gives Progent the skills to rapidly determine important systems and integrate the surviving components of your Information Technology environment after a crypto-ransomware event and assemble them into a functioning network.

Progent's ransomware team of experts utilizes top notch project management tools to orchestrate the sophisticated recovery process. Progent appreciates the urgency of working rapidly and in unison with a client's management and IT team members to prioritize tasks and to get key applications back online as fast as humanly possible.

Client Case Study: A Successful Ransomware Intrusion Restoration
A small business engaged Progent after their company was crashed by Ryuk crypto-ransomware. Ryuk is believed to have been launched by Northern Korean government sponsored criminal gangs, suspected of using strategies leaked from the United States NSA organization. Ryuk seeks specific businesses with little or no room for operational disruption and is one of the most lucrative versions of ransomware malware. Major victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing company based in the Chicago metro area with around 500 employees. The Ryuk intrusion had shut down all business operations and manufacturing processes. The majority of the client's system backups had been directly accessible at the beginning of the attack and were damaged. The client considered paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for the best, but in the end brought in Progent.


"I cannot say enough in regards to the support Progent provided us throughout the most fearful time of (our) businesses survival. We had little choice but to pay the criminal gangs if it wasnít for the confidence the Progent experts gave us. That you could get our messaging and critical applications back online sooner than five days was amazing. Each expert I worked with or e-mailed at Progent was totally committed on getting our company operational and was working breakneck pace on our behalf."

Progent worked together with the client to quickly determine and prioritize the most important areas that needed to be recovered in order to restart business operations:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus penetration response industry best practices by halting lateral movement and removing active viruses. Progent then started the process of recovering Microsoft Active Directory, the heart of enterprise networks built on Microsoft technology. Exchange email will not function without Active Directory, and the customerís accounting and MRP applications utilized SQL Server, which needs Windows AD for access to the data.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-penetration state. Progent then assisted with setup and storage recovery on key systems. All Exchange schema and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to find intact OST files (Outlook Email Offline Data Files) on staff workstations to recover mail messages. A recent off-line backup of the client's financials/ERP software made them able to return these vital programs back online. Although significant work still had to be done to recover fully from the Ryuk damage, the most important systems were recovered quickly:


"For the most part, the assembly line operation was never shut down and we produced all customer orders."

Throughout the following few weeks key milestones in the restoration process were achieved in tight cooperation between Progent team members and the customer:

  • Self-hosted web sites were restored with no loss of data.
  • The MailStore Exchange Server exceeding four million historical emails was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control functions were 100 percent recovered.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • Most of the user workstations were functioning as before the incident.

"So much of what was accomplished those first few days is mostly a blur for me, but our team will not forget the commitment each and every one of your team put in to give us our business back. I have trusted Progent for the past 10 years, maybe more, and each time Progent has outperformed my expectations and delivered as promised. This event was a life saver."

Conclusion
A potential business catastrophe was evaded through the efforts of hard-working experts, a broad range of subject matter expertise, and close collaboration. Although in retrospect the ransomware penetration detailed here would have been shut down with up-to-date cyber security technology solutions and NIST Cybersecurity Framework best practices, staff training, and well thought out incident response procedures for data backup and applying software patches, the reality is that government-sponsored cyber criminals from Russia, China and elsewhere are tireless and will continue. If you do get hit by a ransomware virus, feel confident that Progent's team of professionals has substantial experience in crypto-ransomware virus blocking, remediation, and file disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thank you for allowing me to get rested after we got through the initial push. Everyone did an impressive effort, and if any of your guys is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progentís IT outsourcing services offer economical computer consulting for small organizations. Whether it includes planning system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or developing an on-line eCommerce application, outsourcing your IT technical services can contain costs and eliminate uncertainties, permitting IT service budgets to increase in a more linear and controlled manner than is possible by assembling a large, all-purpose in-house IT organization. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a secure and robust network architecture for your vital business software powered by Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

  • Slackware Linux, Sun Solaris, UNIX Network Consulting Oklahoma City Oklahoma Oklahoma City, OK Ubuntu Linux, Solaris, UNIX Information Technology Consulting

  • Services Microsoft Exchange Server Upgrade
    Technology Professional Exchange 2003 to Exchange 2010 Upgrade

    Progent can provide comprehensive support for every phase of your Microsoft Exchange 2010 migration including end-to-end project management, site prep, project design and documentation, cost estimates of new software licenses and hardware required, suggested vendor sourcing, system verification at client location or at Progent's test facility, managing transitional coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the previous servers, and webinar training for client's support group and end users.

  • Small Business Information Technology Consultants Small Business Small Business Networking

  • 24x7 Exchange 2000 Server Integration Services
    Technical Consultant Exchange Server 2000 Upgrade

    Progent is one of the most qualified network consulting companies for integrating email systems based on Microsoft Exchange 2000. Progent is skilled in helping small companies receive all the benefits of Exchange Server 2000 under common scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Exchange 2000 Server management.

  • Small Business Network Professional Remote Consulting Small Company

  • Service Database Online Troubleshooting
    Consultants Service Reporting

    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every consultant to each customer. The discipline of detailing and archiving support activity results in more effective service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Small Business Server Support Small Business Technical Support Company Small Office
  • Small Office IT Outsourcing Firm Small Office Network Providers
  • Specialist Hybrid Configuration Wizard Microsoft 365 mail flow IT Services
  • Specialists Microsoft Dynamics GP ERP Dynamics GP/Great Plains Features Remote Technical Support
  • Sun Solaris On-site Technical Support Solaris Services
  • Support and Setup SCDPM 2012 Backup and Recovery System Center 2012 Data Protection Manager Help and Support
  • Technical Consultant Duo Multi-factor Authentication Emergency Duo Two-factor Authentication Remote Troubleshooting
  • Teleworker Conferencing Consultant Online Consulting Work at Home Conferencing
  • Top Rated Remote Support Services Documentation IT Consultants Service Reports
  • Top Rated Telecommuters Assistance near Oklahoma CIty - Call Desk Solutions Consulting Experts Oklahoma County Work at Home Employees Consulting Services - Oklahoma CIty - Help Desk Call Center Augmentation Consulting and Support Services Oklahoma County
  • WLAN Site Survey Remote Troubleshooting Remote Wireless Site Survey Technical Support Services
  • Wave 2 Wi-Fi controller Engineer 9800-40 wireless controller Online Help
  • Wi-Fi controllers patch management Consult Internet of Things patch management Consult
  • Windows 8.1 Specialist Computer Network Support Windows 8.1 Storage Spaces
  • Windows Server 2008 Security Support and Integration Windows Server 2008 R2 Information Technology Consulting

  • IoT sensors patch management Consulting Services
    Software patch management services Consulting Services

    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like scanners, infrastructure appliances like routers and wireless access points, and Internet-of-Things (IoT) devices such as sensors and robotics.

  • Windows Server 2012R2 Data Deduplication Computer Consulting Windows Server 2012R2 Hyper-V Virtual Switch On-site Support
  • Windows Server 2019 Cybersecurity Help and Support Windows Server 2019 with Linux Support Outsourcing
  • Windows SharePoint Services Technical Support Services Support and Integration SharePoint Portal Server
  • Windows, UNIX, Solaris Specialists Windows and UNIX Professionals

  • Microsoft LCS Server IM Support and Setup
    Microsoft LCS Server Services

    Microsoft Communications Server provides IM and Real Presence in a scalable, enterprise-grade package offering advanced security, seamless integration with other Microsoft products, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from lower costs and improved operational efficiencies, enhanced worker productivity, and stronger intellectual property security with this easy-to-administer, fault-tolerant IM platform. Effective implementations of Office Communications Server require careful planning and thought before roll out. Progent's Microsoft-authorized professionals can deliver the expertise necessary to realize all the benefits of Microsoft Office Communications Server throughout your entire organization.

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  • Work from Home Employees Oklahoma CIty Consulting and Support Services - Cybersecurity Systems Guidance Oklahoma City, Tinker Air Force Base Work at Home Employees Oklahoma CIty Assistance - Cybersecurity Systems Consultants Oklahoma City, Tinker Air Force Base, United States
  • Work from Home Employees Oklahoma CIty Guidance - Cloud Technology Guidance Oklahoma City Shawnee 24x7x365 Work from Home Employees Expertise - Oklahoma CIty - Cloud Integration Systems Expertise
  • Zero Trust Security Support Outsourcing Computer Consultant Duo Two-factor Authentication
  • iPhone backup Technical Support Services iPhone and Windows 10 integration Online Help

  • CISSP Certified Network Security Auditor
    Cisco ASA Firewalls Security Consultancies

    For small and midsize companies, network security and compliance can be too complicated to master yet too dangerous to overlook. The largest biggest enterprises have been hacked, and the top cloud service providers have occasionally been taken down. It seems like there's no place to hide. Progent has made it economical for smaller companies to implement vital IT security projects effectively by providing the benefit of billed time to the nearest minute with no minimum billing for remote support. You can have the help of a seasoned computer consultant to provide just the help you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any level of system security including vulnerability assessments, malware screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a comprehensive security plan.

  • ransomware removal and file recovery Professionals Consultant Services LockBit ransomware recovery
  • ransomware removal and file restore Technology Professional Spora ransomware recovery Specialist
  • ransomware vulnerability Technology Professional ransomware vulnerability assessment Engineers
  • wireless IP phones and Aironet APs IT Services After Hours Wi-Fi VoIP phone integration Remote Consulting
  • wireless IP phones and Meraki APs Engineer 8500 Wireless Controller Help and Support

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