Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyberplague that poses an existential danger for businesses vulnerable to an attack. Different versions of ransomware like the Reveton, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been running rampant for years and continue to inflict damage. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus frequent unnamed viruses, not only encrypt online information but also infiltrate all configured system backup. Files replicated to the cloud can also be rendered useless. In a vulnerable data protection solution, it can make automated restore operations impossible and effectively sets the network back to zero.

Recovering programs and data following a crypto-ransomware attack becomes a sprint against the clock as the targeted organization fights to stop the spread and remove the virus and to resume enterprise-critical activity. Since crypto-ransomware takes time to spread, assaults are often sprung on weekends, when attacks are likely to take longer to detect. This multiplies the difficulty of quickly mobilizing and coordinating a qualified mitigation team.

Progent provides an assortment of help services for securing Oklahoma CIty enterprises from ransomware attacks. These include team member training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of the latest generation security gateways with machine learning technology to automatically detect and extinguish day-zero cyber attacks. Progent in addition provides the services of expert crypto-ransomware recovery professionals with the talent and perseverance to restore a compromised environment as quickly as possible.

Progent's Crypto-Ransomware Recovery Services
Following a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber criminals will provide the needed keys to unencrypt any of your information. Kaspersky estimated that 17% of ransomware victims never recovered their files even after having paid the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The other path is to setup from scratch the critical elements of your Information Technology environment. Without the availability of complete data backups, this requires a wide complement of skills, well-coordinated project management, and the willingness to work 24x7 until the task is done.

For two decades, Progent has offered certified expert IT services for companies across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded high-level industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial systems and ERP application software. This breadth of expertise provides Progent the skills to efficiently ascertain critical systems and re-organize the surviving parts of your Information Technology system following a ransomware attack and configure them into an operational network.

Progent's security group has state-of-the-art project management applications to orchestrate the complicated recovery process. Progent appreciates the urgency of acting swiftly and together with a client's management and IT staff to prioritize tasks and to get key systems back on line as soon as humanly possible.

Customer Story: A Successful Ransomware Virus Response
A small business escalated to Progent after their company was taken over by the Ryuk ransomware. Ryuk is generally considered to have been deployed by Northern Korean state sponsored cybercriminals, suspected of using techniques leaked from the U.S. NSA organization. Ryuk seeks specific businesses with little or no ability to sustain disruption and is among the most profitable examples of ransomware malware. Major victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturer located in Chicago with around 500 staff members. The Ryuk penetration had shut down all business operations and manufacturing capabilities. Most of the client's system backups had been online at the start of the attack and were eventually encrypted. The client considered paying the ransom demand (exceeding two hundred thousand dollars) and hoping for good luck, but ultimately engaged Progent.


"I canít speak enough in regards to the care Progent gave us throughout the most fearful time of (our) companyís life. We may have had to pay the cyber criminals if it wasnít for the confidence the Progent group afforded us. The fact that you could get our e-mail system and essential applications back into operation in less than one week was incredible. Every single expert I got help from or e-mailed at Progent was urgently focused on getting our company operational and was working breakneck pace to bail us out."

Progent worked with the client to rapidly get our arms around and prioritize the key elements that needed to be restored to make it possible to resume business operations:

  • Active Directory (AD)
  • Electronic Messaging
  • MRP System
To begin, Progent followed ransomware penetration response best practices by halting lateral movement and disinfecting systems. Progent then initiated the process of rebuilding Microsoft AD, the core of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange email will not work without AD, and the client's accounting and MRP system utilized SQL Server, which requires Active Directory for authentication to the data.

Within 48 hours, Progent was able to restore Active Directory services to its pre-attack state. Progent then initiated rebuilding and hard drive recovery on mission critical applications. All Microsoft Exchange Server data and attributes were intact, which accelerated the rebuild of Exchange. Progent was also able to assemble non-encrypted OST data files (Outlook Offline Folder Files) on staff PCs and laptops in order to recover mail messages. A recent offline backup of the businesses accounting/ERP systems made them able to recover these essential programs back servicing users. Although a large amount of work needed to be completed to recover fully from the Ryuk event, critical systems were recovered rapidly:


"For the most part, the assembly line operation ran fairly normal throughout and we did not miss any customer shipments."

During the next month critical milestones in the restoration process were achieved in close cooperation between Progent engineers and the customer:

  • In-house web sites were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server exceeding four million historical messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control modules were completely restored.
  • A new Palo Alto Networks 850 firewall was deployed.
  • 90% of the user desktops were fully operational.

"So much of what was accomplished in the early hours is mostly a blur for me, but my team will not forget the care each of your team put in to help get our business back. I have entrusted Progent for the past 10 years, maybe more, and every time I needed help Progent has impressed me and delivered. This time was a stunning achievement."

Conclusion
A probable business catastrophe was dodged through the efforts of dedicated experts, a wide range of knowledge, and close collaboration. Although in retrospect the ransomware virus penetration detailed here should have been prevented with advanced security technology and best practices, team education, and well designed incident response procedures for data backup and proper patching controls, the fact is that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware attack, remember that Progent's roster of professionals has a proven track record in ransomware virus defense, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), Iím grateful for letting me get some sleep after we got through the first week. Everyone did an incredible effort, and if any of your guys is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    MS Office Communications Server provides Instant Messaging and Real Presence in an extensible, world-class solution featuring advanced security, seamless compatibility with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from lower costs and elevated operational efficiencies, enhanced individual productivity, and stronger intellectual property security with this easy-to-manage, fault-tolerant IM platform. Effective implementations of Office Communications Server require careful planning and thought before roll out. Progent's Microsoft-authorized professionals can deliver the skill needed to realize all the advantages of Microsoft Office Communications Server throughout your entire corporation.

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  • Data Center Technology Professional
    High Availability Data Centers Consultant

    Progent's Data Center consultants can help you find high availability data centers that match the particular requirements of your business. Fault tolerant colocation sites are especially appealing to small organizations because of their affordability and convenience in comparison to pursuing a do-it-yourself strategy. Trying to build an on-site data center with even a basic level of fault tolerance is too costly for the majority of small businesses. Progent can help you get all the advantages of non-stop data centers and fault tolerant colo sites by providing a full array of engineering and support services.

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  • On-site Support Windows 2003 Server Windows Server 2012 R2 Remote Consulting

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    ransomware virus recovery Consultant

    Progent's ransomware consultants can help your business to assess your ransomware defenses, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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  • After Hours MOM Case Study
    MOM 2005 Case Studies

    Before Progentís MOM-based solution, network issues were approached reactively, after workers were impacted by them. With the help of proactive, computer generated warnings and trend analyses sent by MOM, Progent is now able to fix system issues before they grow to be critical enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before customers suspect that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to provide small business networks enterprise-class reliability, security and productivity.

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    Colorado Tech Support Outsource

    Progentís Technical Response Center (TRC) provides low-cost national extended hours remote support for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals provide extended hours phone help and remote secure computer access to isolate and resolve network problems quickly and affordably.

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  • SQL Design Firm SQL Server 2008 Migration

  • Microsoft Dynamics GP 2015 Specialists
    Microsoft Dynamics GP 2015 R2 Technology Professional

    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that improves cloud integration, works with popular smart phones and tablets, permits single login with Azure AD, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, includes new Workflows, expands the Web Client, and delivers over 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and experience to resolve the critical IT and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the business value of your investment in this mission-critical product.

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    Progent's Cisco-certified CCIE network consultants can assist your business to set up, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software support.

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    Urgent SIEM Security Contractor

    Global Information Assurance Certification was established in 1999 to certify the skill of information technology security experts. GIAC accreditations are recognized by businesses and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide help with all of the security capabilities addressed under GIAC accreditation such as auditing network vulnerability, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

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    Progentís Technical Response Center offers affordable nationwide after-hours online assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts provide extended hours phone support and remote secure network connection to isolate and repair technical problems quickly and economically.

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  • SharePoint Server 2007 Network Consultant Microsoft Experts SharePoint 2007 Online Consulting
  • Skype for Business video conferencing Consult Computer Engineer Microsoft Skype for Business IM

  • SCDPM 2012 Backup and Restore Computer Consultant
    24x7x365 SCDPM 2012 Reporting Technical Consultant

    Progent's Microsoft-certified consultants offer online or onsite support to assist companies of any size to plan, implement, manage, and repair a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier releases of Data Protection Manager or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent offers occasional help for resolving particularly stubborn issues, or full project management services. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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  • Specialists Microsoft Teams high availability Top Quality Microsoft Teams firewall Consultant
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  • Suse Linux, Solaris, UNIX On-site Technical Support Oklahoma City, USA Gentoo Linux, Solaris, UNIX Specialists Oklahoma City, OK
  • System Center 2016 and Exchange Online Integration Engineer System Center 2016 Azure Integration On-site Technical Support
  • Technology Consulting Services Juniper SRX240 Router Juniper SRX650 Router Security Organizations
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    Progent can help small and medium-size companies to provision their at-home workforce with transparent access to public cloud services.

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  • Microsoft Live Communications Server Specialists
    Microsoft Live Communications Server Consultant

    Microsoft Office Communications Server provides Instant Messaging and presence in a scalable, world-class solution offering enhanced security, seamless compatibility with popular Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and improved operational efficiencies, enhanced individual productivity, and stronger IP protection. Microsoft Communications Server 2007 has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts can provide online and onsite support and mediation help for your Office Communications Server deployment and can help your organization to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add business value to your IT system

  • Urgent Migration Consulting Solaris-Windows Largest Solaris-Windows Upgrade Consultants
  • Urgent Nexus NX-OS Configuration Nexus Switch Computer Consulting
  • Oklahoma CIty Dharma Crypto-Ransomware Operational-Recovery Oklahoma City, Tinker Air Force Base
  • Urgent Private Cloud Hosting for Virtual Data Centers Consultant Private Cloud Hosting Specialists
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  • VPN Professionals Remote Access Network Consulting
  • Virtual Support Desk Troubleshooting Co-managed Heldesk Consulting Services
  • WannaCry Ransomware Recovery Consultancy WannaCry Ransomware Defense Consultants

  • Microsoft Desktop Small Office Computer Consulting
    Microsoft and Apple Mac Desktop Information Technology Support

    Progent can provide a variety of low-cost remote and on-premises support services to assist you to deploy, manage, and troubleshoot workstations and handhelds powered by Windows, macOS/OS X, iOS, Android, or Linux.

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  • Wi-Fi VoIP phone integration Technical Support Emergency Configuration Wi-Fi IP phone integration
  • Windows 2000 Server Consultant Windows 2000 Network Consultant
  • Windows 2012 R2 Cluster Server Technology Consulting Windows 2012 Failover Clustering Network Consulting

  • 24-Hour Microsoft Configuration Manager Small Office Network Consulting Services
    Configuration Manager Network Engineer

    Progent's network engineers can help you to automate desktop PC software update management by delivering expertise with management solutions like Microsoft System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).

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  • Cisco and Microsoft Amazon EC2 AMI Programming Firms
    Programming Firms Amazon hybrid cloud integration

    Progent can provide affordable remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security strategies.

  • Windows 7 Security IT Consulting Windows 7 Security Consultants
  • Windows 8.1 BitLocker On-site Support Windows 8.1 Migration Design Firm
  • Windows Server 2008 DirectAccess IT Consultant Specialist Microsoft Windows Server 2008 R2
  • Windows Server 2012 R2 Virtual Fibre Channel IT Consultant MCSE Expert Certified Windows Server 2012R2 Virtual Fibre Channel Remote Support Services
  • Oklahoma City Oklahoma Oklahoma CIty WannaCry Crypto-Ransomware Business-Recovery
  • Windows Server 2019 Hybrid IT Consulting Windows Server 2019 Stretch Clusters Computer Consulting

  • CCIE Expert Certified Catalyst 802.11ax Access Point Consulting Services
    Cisco Certified Experts Catalyst Wi-Fi 6 AP Computer Consulting

    Progent's Cisco Catalyst 802.11ax Access Point consultants can provide economical online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).

  • Windows Server 2019 Hybrid Integration Consulting Services Windows Server 2019 Windows Time Service Integration Support
  • Windows, UNIX, Solaris Integration Support Windows, UNIX, Solaris Remote Troubleshooting

  • Outsourcing Aironet Wave 2 Wi-Fi Access Point
    Cisco Expert Aironet 1500 Access Point Configuration

    Progent's Cisco-certified wireless consulting experts can assist organizations of any size to design, implement, administer and troubleshoot Cisco Aironet wireless AP solutions to achieve the performance, range, capacity, scale, security and manageability needed for seamless access between Wi-Fi and wired networks. Progent can provide affordable online and onsite support for legacy and new-generation 802.11ac Aironet access points and Progent can help your business plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet access points.

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  • 24x7x365 Citrix Virtual Application Delivery Engineers
    Consultancy Citrix Virtual Application Delivery

    Progent's Citrix-certified consultants can assist your business to plan, deploy, administer, and support a virtual application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your network for distributing server and client-side applications, and Progent's datacenter management and support experts can assist you to manage and support a remote datacenter that offers high availability, advanced protection, and fast recovery.

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  • Amazon MWS programming Development Firm
    Amazon MWS integration Designer

    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and expedite your ROI.

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  • ransomware defense Consultant Services Consultancy ransomware defense audit
  • ransomware preparedness checkup Consult Consulting ransomware protection

  • SonicWall PRO Security Organizations
    SonicWall Protecting

    Progent's SonicWall firewall consultants can show you how to deploy, maintain, and tune SonicWall firewall/VPN devices including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your corporate operations.

  • wireless VoIP phone integration Engineer Online Support Services wireless IP phones and CUCM

  • iPad Infrastructure Consulting Services
    OS X RAID Consultant

    Progent's Mac support engineers can help you with a wide range of system foundation issues including network architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies including Voice over IP and fast wireless networking. For business networks based exclusively on Apple Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to handle the complexity of designing, configuring, and maintaining a network infrastructure that is reliable, safe, efficient and supportive of your business objectives. Progent can help you deploy Appleís Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Xsan SAN solution. Progent can also provide skilled experts to support Cisco routers and switches.


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