Ransomware : Your Crippling Information Technology Disaster
Crypto-Ransomware  Remediation ExpertsCrypto-Ransomware has become a modern cyberplague that poses an extinction-level danger for businesses of all sizes vulnerable to an attack. Multiple generations of ransomware such as CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been replicating for years and continue to inflict havoc. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with more unnamed malware, not only encrypt online data files but also infiltrate most configured system protection mechanisms. Files synchronized to the cloud can also be rendered useless. In a poorly architected data protection solution, it can make automated restore operations useless and basically sets the datacenter back to zero.

Getting back on-line services and data after a crypto-ransomware attack becomes a race against the clock as the targeted business fights to stop lateral movement and eradicate the ransomware and to resume mission-critical activity. Since crypto-ransomware requires time to replicate, penetrations are usually sprung during nights and weekends, when successful attacks typically take longer to notice. This compounds the difficulty of quickly marshalling and orchestrating an experienced response team.

Progent provides a variety of help services for securing Oklahoma CIty enterprises from ransomware penetrations. These include user training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat protection to detect and disable day-zero malware attacks. Progent in addition provides the assistance of veteran ransomware recovery professionals with the skills and perseverance to restore a compromised system as soon as possible.

Progent's Ransomware Restoration Help
Soon after a crypto-ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not ensure that distant criminals will return the needed keys to unencrypt all your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The fallback is to re-install the key components of your Information Technology environment. Without the availability of full system backups, this requires a broad complement of skills, well-coordinated project management, and the ability to work 24x7 until the recovery project is finished.

For decades, Progent has offered certified expert IT services for companies across the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have been awarded top certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in financial management and ERP software solutions. This breadth of experience affords Progent the capability to quickly ascertain necessary systems and organize the remaining parts of your Information Technology system after a crypto-ransomware attack and assemble them into an operational system.

Progent's security team utilizes top notch project management tools to coordinate the complex recovery process. Progent appreciates the urgency of acting swiftly and in unison with a customer's management and IT team members to prioritize tasks and to put key services back on-line as fast as humanly possible.

Customer Story: A Successful Crypto-Ransomware Incident Recovery
A customer hired Progent after their company was brought down by the Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean state sponsored cybercriminals, possibly using approaches exposed from the U.S. NSA organization. Ryuk seeks specific organizations with little or no ability to sustain operational disruption and is among the most profitable examples of ransomware. Well Known targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturer based in the Chicago metro area and has around 500 staff members. The Ryuk intrusion had shut down all business operations and manufacturing processes. Most of the client's backups had been online at the beginning of the attack and were encrypted. The client was actively seeking loans for paying the ransom (exceeding two hundred thousand dollars) and wishfully thinking for good luck, but ultimately made the decision to use Progent.

"I cannot speak enough about the expertise Progent provided us during the most fearful period of (our) businesses survival. We most likely would have paid the hackers behind this attack if it wasn't for the confidence the Progent team gave us. That you could get our e-mail system and essential applications back online sooner than five days was earth shattering. Every single expert I spoke to or messaged at Progent was hell bent on getting us operational and was working at all hours on our behalf."

Progent worked together with the customer to rapidly determine and assign priority to the most important systems that needed to be restored in order to restart business operations:

  • Windows Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To start, Progent adhered to AV/Malware Processes incident mitigation industry best practices by stopping the spread and clearing infected systems. Progent then started the steps of rebuilding Microsoft AD, the key technology of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange email will not operate without Windows AD, and the client's accounting and MRP system used SQL Server, which needs Active Directory for security authorization to the database.

Within 48 hours, Progent was able to recover Active Directory to its pre-intrusion state. Progent then initiated reinstallations and storage recovery on mission critical applications. All Exchange Server ties and attributes were usable, which greatly helped the restore of Exchange. Progent was able to collect intact OST files (Outlook Email Offline Folder Files) on team desktop computers and laptops to recover email data. A not too old off-line backup of the businesses financials/MRP systems made it possible to recover these vital applications back on-line. Although a large amount of work needed to be completed to recover completely from the Ryuk damage, essential systems were restored rapidly:

"For the most part, the assembly line operation never missed a beat and we delivered all customer deliverables."

During the following month key milestones in the recovery project were made through tight collaboration between Progent team members and the customer:

  • In-house web applications were returned to operation with no loss of information.
  • The MailStore Server with over 4 million historical emails was restored to operations and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control functions were 100 percent recovered.
  • A new Palo Alto 850 firewall was installed and configured.
  • 90% of the user workstations were functioning as before the incident.

"A huge amount of what occurred in the early hours is mostly a haze for me, but our team will not soon forget the countless hours each and every one of your team accomplished to give us our business back. I have entrusted Progent for the past 10 years, possibly more, and each time Progent has impressed me and delivered. This situation was the most impressive ever."

A likely business-killing catastrophe was avoided due to top-tier professionals, a broad array of knowledge, and close collaboration. Although in analyzing the event afterwards the ransomware virus incident detailed here could have been identified and prevented with modern cyber security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator training, and appropriate incident response procedures for information protection and applying software patches, the fact is that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a ransomware incident, feel confident that Progent's roster of professionals has proven experience in crypto-ransomware virus defense, mitigation, and file disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), I'm grateful for letting me get some sleep after we got through the first week. All of you did an amazing effort, and if anyone that helped is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Oklahoma CIty
For ransomware system restoration consulting services in the Oklahoma CIty metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's experienced ransomware recovery consultants can help your business to restore an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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  • Online Support Services SQL Server 2016 Capacity Planning
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    Microsoft SQL Server 2016 introduces significant improvements in speed, scale, security, high-availability, mobile computing integration, and integrated business intelligence. New features include PolyBase for handling structured and unstructured files in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide remote and on-premises expertise to assist businesses of all sizes to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and SCOM.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to contain the progress of an ongoing ransomware breach. Call 800-462-8800

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  • Microsoft Experts Forefront TMG 2010 On-site Technical Support
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    Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed web gateway that acts as a one-server platform for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security logging and reporting features, permits customized reports generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to plan and carry out pilot and production implementations; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide ongoing support and repair services. Progent can also help your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.

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    Progent's ransomware consultants can help your business to evaluate your ransomware defenses, remotely monitor and guard your network, help with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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    Progent's Cisco-certified IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, deploying Cisco ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

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    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.

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    Progent's service specialists in Apple OS X and Microsoft Windows technology can show you how to combine Mac and Windows systems into seamless networks with resource sharing and collaboration support. Allowing productive co-existence among a mix of servers and workstations powered by Mac OS and Windows requires extensive knowledge of and experience with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Macintosh service makes it possible to provide world class assistance to businesses that rely on these platforms to keep their competitive edge. Progent can also help you to interface Apple's iPhones and iPads with your Windows network.

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    ProSight Reporting is an expanding family of real-time reporting tools created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's remote connectivity and wireless synchronization experts can help you to design and deploy secure access solutions for off-site desktop PCs, notebooks, and smartphones so they work tightly with your information network, allowing your business to optimize the productivity of your off-site workforce.

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  • Extended Call Desk Support
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    Progent's Microsoft and Cisco certified Consultants offer several ways to help medium-size and large companies create a cost-effective and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Support Services help businesses analyze the various top level Help Desk application programs on the market and decide which packages may be excessively costly, miss critical capabilities, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for organizations who need to reinforce their in-house Help Desk staff for occasional projects or to fill in for vacationing or indisposed personnel.

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    Progent's Microsoft-certified consultants can provide online or onsite support to help businesses of any size to design, deploy, administer, and repair a backup/restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older versions of Data Protection Manager or from a different backup platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent offers as-needed support for fixing particularly challenging problems, or full project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent's Cisco-certified wireless consultants can help organizations of all sizes to plan, implement, manage and repair Cisco Aironet Wi-Fi access point solutions to achieve the throughput, range, capacity, scale, security and ease of management required for seamless access between wireless and wired network infrastructure. Progent can provide efficient online and on-premises consulting services for end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business design and manage deployments of indoor and outdoor Aironet access points.

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    Progent can provide affordable online consulting to help companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

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  • Windows 2008 R2 Integration Support Windows Server 2008 DirectAccess IT Consultants
  • Windows 2022 Hyper-V Computer Consultant Windows Server 2022 Container Image Troubleshooting

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    Progent offers high availability load balancing support that addresses system load balancing, load balanced applications, network infrastructure routing, and content delivery products including Cisco Content Engine. non-stop load balancing vendors for which Progent can provide consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.

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    Progent can deliver a wide array of economical online and on-premises consulting services to assist you to deploy, manage, and troubleshoot desktops and mobile devices based on Windows, macOS/OS X, iOS, Android, or Linux.

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  • ProSight Duo MFA Online Support
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    Progent's Duo service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices.

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  • Firewall Support Juniper J Series Firewall
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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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  • Remote Consulting Co-managed Call Center
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    Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Support services are offered at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

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