Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Engineer
Ransomware requires time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when IT personnel are likely to be slower to become aware of a break-in and are less able to mount a rapid and coordinated response. The more lateral progress ransomware can make inside a target's network, the more time it will require to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can assist organizations in the Virginia Beach metro area to locate and quarantine infected servers and endpoints and guard undamaged resources from being penetrated.
If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Virginia Beach
Modern strains of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryptors needed to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional payment in exchange for not publishing this information or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a big issue according to the sensitivity of the downloaded data.
The recovery process subsequent to ransomware incursion involves several crucial stages, the majority of which can proceed in parallel if the response team has enough members with the necessary experience.
- Containment: This urgent first step involves blocking the sideways spread of the attack within your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities consist of isolating infected endpoints from the network to block the contagion, documenting the IT system, and protecting entry points.
- System continuity: This involves restoring the network to a minimal useful level of functionality with the least delay. This process is typically the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their business. This project also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business applications, network architecture, and protected remote access. Progent's recovery team uses state-of-the-art collaboration tools to coordinate the complicated restoration process. Progent understands the urgency of working quickly, continuously, and in concert with a customer's managers and network support group to prioritize activity and to get essential resources back online as quickly as possible.
- Data recovery: The effort necessary to recover data damaged by a ransomware assault depends on the condition of the network, how many files are encrypted, and which recovery methods are needed. Ransomware assaults can destroy key databases which, if not gracefully closed, might have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work could be required to locate clean data. For instance, undamaged OST files may exist on staff PCs and laptops that were off line during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators or root users.
- Setting up modern AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the identical anti-virus tools used by many of the world's largest enterprises including Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, containment, repair and analysis in a single integrated platform, ProSight ASM cuts total cost of ownership, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; receiving, learning, and using the decryption tool; troubleshooting decryption problems; creating a clean environment; mapping and connecting datastores to reflect exactly their pre-attack condition; and recovering physical and virtual devices and software services.
- Forensics: This process is aimed at discovering the ransomware attack's progress across the targeted network from start to finish. This audit trail of the way a ransomware assault travelled within the network helps your IT staff to evaluate the impact and uncovers shortcomings in policies or work habits that should be corrected to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensic analysis is typically assigned a high priority by the insurance carrier. Because forensic analysis can take time, it is essential that other important recovery processes such as operational continuity are executed concurrently. Progent has a large team of IT and cybersecurity experts with the skills needed to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has provided online and onsite network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial and ERP application software. This broad array of expertise gives Progent the ability to identify and integrate the surviving pieces of your information system following a ransomware attack and reconstruct them quickly into a viable network. Progent has collaborated with leading insurance carriers like Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware Cleanup Expertise in Virginia Beach
For ransomware recovery services in the Virginia Beach metro area, call Progent at 800-462-8800 or visit Contact Progent.