Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel may be slower to become aware of a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware can make inside a target's network, the more time it will require to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can assist businesses in the Virginia Beach area to locate and isolate infected devices and protect clean resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Virginia Beach
Current strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any accessible backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration almost impossible and basically knocks the IT system back to square one. So-called Threat Actors, the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryption tools required to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra settlement in exchange for not posting this information on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a big problem according to the nature of the downloaded information.

The restoration work subsequent to ransomware attack involves several crucial phases, most of which can proceed concurrently if the recovery workgroup has enough members with the necessary experience.

  • Containment: This urgent first response requires arresting the lateral spread of ransomware within your network. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes consist of isolating affected endpoints from the rest of network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful level of functionality with the shortest possible delay. This effort is typically the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and safe endpoint access management. Progent's recovery team uses advanced workgroup platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's management and IT group to prioritize activity and to get essential resources back online as fast as feasible.
  • Data restoration: The work necessary to recover files impacted by a ransomware attack depends on the condition of the network, how many files are affected, and what restore methods are needed. Ransomware assaults can destroy critical databases which, if not gracefully closed, may need to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected during the ransomware assault.
  • Setting up modern antivirus/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized businesses the benefits of the identical anti-virus tools deployed by many of the world's largest corporations such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, detection, containment, repair and analysis in a single integrated platform, ProSight ASM lowers total cost of ownership, simplifies administration, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if there is one. Services consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement with the victim and the insurance provider; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and using the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and reconnecting drives to match exactly their pre-encryption state; and recovering computers and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's progress across the targeted network from start to finish. This history of the way a ransomware assault travelled within the network assists your IT staff to assess the damage and uncovers weaknesses in policies or processes that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is typically assigned a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes such as business resumption are pursued concurrently. Progent maintains an extensive roster of information technology and cybersecurity professionals with the knowledge and experience needed to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes professionals who have been awarded high-level certifications in core technologies such as Cisco infrastructure, VMware, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning applications. This breadth of expertise allows Progent to salvage and integrate the surviving parts of your IT environment after a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with leading cyber insurance carriers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Virginia Beach
For ransomware cleanup expertise in the Virginia Beach metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Microsoft Exchange 2013 includes major enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations plus a revamped structure. These improvements favorably impact key areas like ease of administration, high availability (HA), security, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and deployment plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and management services for Exchange 2013.

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    Progent's temporary IT staffing services enable organizations to respond to the need for network support personnel without incurring the costs and delays that come with identifying and hiring reliable technical help and without adding to your full-time workforce.

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    Progent can help small and mid-size organizations to provide their at-home employees with seamless integration with public cloud applications and services.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and fixing Microsoft SCOM solutions and can provide companies of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also help you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises technical support to help you to fix serious problems uncovered by System Center 2012 Operations Manager.

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    Progent's experienced ransomware recovery experts can assist you to restore an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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    Progent's Cisco-certified wireless consultants can assist businesses of all sizes to design, deploy, administer and repair Cisco Aironet wireless access point solutions to provide the throughput, range, capacity, scale, security compliance and ease of management needed for transparent connectivity between wireless and wired networks. Progent can provide efficient online and on-premises support for both end-of-life and new-generation 802.11ac Aironet access points and Progent can assist your business plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.

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    The Help Desk service delivery structure used by Progent offers small and midsize companies an effective alternative to reliance on independent consultants by offering broad technical knowledge shared by multiple support teams, optional 24x7 access to urgent assistance, escalation capability to appropriate engineers for handling even the most complex problems, support consistency and dependability, quick follow-up enforced by veteran support administrators, a variety of easy-to-use ways for initiating service tasks, plus a high level of process transparency enabled by ticket tracking and accessible via a web portal.

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    Exchange Server 2013 includes significant enhancements to the functionality of its predecessor Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These improvements favorably impact vital areas such as manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the possible advantages of migrating to Exchange 2013, create an efficient validation and rollout plan, and educate your IT staff to maintain your Exchange 2013 environment. Progent also offers ongoing remote consulting and support and management for Exchange Server 2013.

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    Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís support team can help you design, deploy, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).

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    Server growth wreaks havoc on network budgets and management resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of servers and faster return on investment, more efficient utilization of servers, streamlined operations, increased network uptime, and easier manageability. Typical usage scenarios for virtual servers are hardware consolidation, economical hosts for line-of-business legacy software running on outdated operating systems, and affordable quarantine of program development or evaluation environments from production systems.

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