Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support staff are likely to be slower to become aware of a breach and are least able to mount a rapid and coordinated response. The more lateral movement ransomware is able to make within a victim's system, the more time it takes to recover basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help organizations in the Tacoma metro area to identify and isolate breached servers and endpoints and guard undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Tacoma
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any accessible backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware assault, insist on a ransom payment for the decryptors needed to recover scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers demand an additional payment in exchange for not posting this information or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can pose a major issue according to the nature of the downloaded data.

The restoration work after a ransomware attack has several distinct phases, most of which can proceed concurrently if the recovery workgroup has a sufficient number of people with the required skill sets.

  • Containment: This time-critical initial response requires arresting the sideways progress of the attack across your IT system. The more time a ransomware attack is permitted to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities consist of isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the IT system to a minimal acceptable degree of functionality with the shortest possible delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This project also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network topology, and safe endpoint access. Progent's recovery team uses state-of-the-art collaboration platforms to organize the multi-faceted recovery effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's managers and IT staff to prioritize activity and to put essential resources back online as fast as feasible.
  • Data recovery: The effort necessary to restore files damaged by a ransomware assault depends on the condition of the network, how many files are affected, and which restore methods are needed. Ransomware assaults can take down critical databases which, if not carefully closed, might have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on SQL Server. Often some detective work may be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were off line during the assault. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators or root users. Immutable storage provides an extra level of protection and recoverability in the event of a successful ransomware attack.
  • Implementing modern antivirus/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the advantages of the same AV tools implemented by many of the world's largest enterprises including Walmart, Visa, and Salesforce. By providing in-line malware blocking, detection, containment, recovery and analysis in a single integrated platform, Progent's ASM cuts TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the insurance provider, if any. Services consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the hacker; receiving, reviewing, and operating the decryptor tool; troubleshooting failed files; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning machines and software services.
  • Forensic analysis: This process is aimed at learning the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack travelled through the network assists your IT staff to evaluate the damage and brings to light weaknesses in security policies or processes that need to be corrected to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensics is typically assigned a high priority by the cyber insurance provider. Because forensic analysis can take time, it is critical that other important activities such as operational resumption are performed in parallel. Progent has an extensive roster of IT and data security experts with the skills required to perform activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial and ERP application software. This broad array of skills gives Progent the ability to salvage and integrate the undamaged parts of your information system following a ransomware assault and rebuild them rapidly into an operational network. Progent has collaborated with top insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Tacoma
For ransomware cleanup expertise in the Tacoma metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Cisco-Certified network experts provide experienced PIX Firewall consulting services covering design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and safe access services. Extending from compact, plug-and-play desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible combination of protection, speed and availability for information networks of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progent's Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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  • VMware NSX Migration Specialist
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    VMware's NSX virtual network technology enables you to create entire networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also permits transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly recover the entire logical network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

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    Progent's Solaris family consulting experts offer small companies and developers help with administering and maintaining Sun Solaris systems that operate with Microsoft-powered technology. Progent offers your organization access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with an easy single consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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