Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT personnel are likely to be slower to become aware of a break-in and are least able to organize a quick and coordinated response. The more lateral progress ransomware is able to manage inside a target's network, the more time it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can help businesses in the Sarasota metro area to identify and isolate breached servers and endpoints and guard undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Sarasota
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement payment in exchange for the decryptors needed to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an additional settlement in exchange for not posting this data on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.

The restoration work after a ransomware penetration has several crucial phases, most of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the required experience.

  • Containment: This time-critical first step requires blocking the sideways progress of ransomware across your IT system. The longer a ransomware assault is permitted to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities include isolating infected endpoint devices from the rest of network to block the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful level of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network architecture, and safe endpoint access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the multi-faceted recovery process. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and network support staff to prioritize tasks and to get critical resources on line again as fast as possible.
  • Data restoration: The effort required to recover data impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and which recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not properly closed, might need to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted OST files may have survived on staff desktop computers and notebooks that were not connected at the time of the attack.
  • Deploying modern antivirus/ransomware defense: ProSight ASM offers small and mid-sized companies the benefits of the same AV technology used by some of the world's biggest enterprises including Walmart, Visa, and NASDAQ. By providing in-line malware filtering, classification, containment, restoration and analysis in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if any. Activities consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement with the victim and the insurance provider; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and operating the decryptor utility; debugging decryption problems; creating a clean environment; mapping and connecting drives to match exactly their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensics: This process involves discovering the ransomware attack's progress across the network from beginning to end. This audit trail of the way a ransomware assault travelled through the network helps you to assess the damage and highlights weaknesses in security policies or processes that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is commonly assigned a high priority by the insurance provider. Because forensic analysis can take time, it is critical that other important recovery processes like business continuity are performed in parallel. Progent has a large roster of IT and security experts with the skills needed to perform the work of containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to identify and consolidate the surviving parts of your network after a ransomware intrusion and reconstruct them rapidly into an operational network. Progent has collaborated with top cyber insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Sarasota
For ransomware system restoration expertise in the Sarasota area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent offers support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.

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    Progent's UNIX platform consulting experts provide small businesses and software developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of experience offers you a convenient one-stop source to help you create and maintain a protected and reliable cross-platform connectivity and communications environment that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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    Microsoft Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or Office 365 and simplify administration through integration with Windows AD. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified unified communications consultants can provide online and onsite support to help your company to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist your organization to design and carry out a smooth Skype for Business migration.

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    Progent's CISM-certified security staff can help you safeguard your Apple Mac environment through expert support offerings including performing security tests, recovery from virus and denial of service penetrations, setting up firewalls, integrating safe off-site and mobile connectivity, installing monitoring software for defense against viruses, spam, and malware, and creating a company-wide security plan appropriate for the specific objectives of your business network.

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  • Microsoft Certified Partner Windows Server 2016 PowerShell Specialist
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    Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting services to assist businesses of any size to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help you to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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