Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when support staff are likely to take longer to become aware of a breach and are less able to organize a rapid and forceful defense. The more lateral progress ransomware can manage within a victim's network, the more time it takes to recover basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist businesses in the Sarasota metro area to locate and isolate breached servers and endpoints and protect undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Sarasota
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and effectively sets the datacenter back to the beginning. Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an additional settlement for not publishing this information on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major issue according to the nature of the stolen information.

The restoration work subsequent to ransomware attack involves a number of distinct stages, most of which can proceed in parallel if the response team has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first response requires arresting the sideways progress of ransomware within your network. The more time a ransomware attack is allowed to run unchecked, the longer and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of isolating affected endpoints from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable level of functionality with the least downtime. This effort is usually the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and safe remote access management. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted recovery process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's management and network support staff to prioritize tasks and to put vital services back online as quickly as possible.
  • Data restoration: The work required to recover files impacted by a ransomware attack varies according to the state of the systems, how many files are encrypted, and what recovery techniques are needed. Ransomware attacks can destroy pivotal databases which, if not carefully closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work could be needed to find undamaged data. For instance, undamaged OST files may exist on staff PCs and laptops that were not connected at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to deploy immutable backup for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including administrators or root users. Immutable storage adds an extra level of protection and restoration ability in case of a ransomware breach.
  • Deploying advanced antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same AV technology deployed by some of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, repair and analysis in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Services consist of establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; receiving, reviewing, and using the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and connecting drives to match precisely their pre-attack state; and reprovisioning machines and services.
  • Forensic analysis: This process involves learning the ransomware assault's storyline across the targeted network from start to finish. This audit trail of the way a ransomware attack travelled within the network assists you to assess the damage and uncovers weaknesses in security policies or processes that need to be rectified to prevent future break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensic analysis is typically assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other key activities such as operational continuity are pursued concurrently. Progent has a large team of information technology and cybersecurity professionals with the knowledge and experience required to perform activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in foundation technologies including Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning software. This scope of expertise allows Progent to salvage and integrate the undamaged pieces of your IT environment after a ransomware attack and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance providers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Sarasota
For ransomware system restoration expertise in the Sarasota metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    MS Office Communications Server delivers IM and presence in an extensible, world-class package offering enhanced protection, transparent compatibility with popular Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize cost savings and improved operational efficiencies, increased individual productivity, and better intellectual property protection with this easy-to-manage, fault-tolerant solution. Successful deployments of Office Communications Server require careful planning and thought before roll out. Progent's Microsoft-authorized professionals can provide the skill necessary to realize all the benefits of Microsoft Office Communications Server throughout your whole organization.

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    Microsoft Dynamics GP allows you to grow and manage your business more efficiently by offering deep access to decision-driving information and a rapid ROI. Dynamics GP/Great Plains confers major productivity benefits such as its ability to extend the presence of your company, handle your accounting, automate financial processes, standardize processes throughout your company, refine inventory control, increase order accuracy, grow revenue and shorten lead-time, and maximize free cash flow. Progent can show you how to set up and manage a reliable, safe server and communications infrastructure to support Great Plains, and can provide expert Dynamics GP/Great Plains support professionals to help you derive the full advantages of your Dynamics GP/Great Plains software.

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