Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when IT staff may take longer to recognize a break-in and are least able to mount a quick and coordinated response. The more lateral movement ransomware is able to make within a victim's network, the longer it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help organizations in the Sarasota area to identify and isolate infected servers and endpoints and protect clean resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Sarasota
Current variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and effectively throws the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware assault, insist on a settlement fee in exchange for the decryption tools needed to unlock encrypted data. Ransomware assaults also try to exfiltrate information and TAs require an additional payment in exchange for not publishing this data on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a major issue depending on the nature of the downloaded data.

The recovery process after a ransomware attack has several distinct stages, the majority of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the necessary experience.

  • Containment: This time-critical first response involves arresting the sideways progress of ransomware within your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities include isolating affected endpoints from the network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful degree of capability with the shortest possible delay. This effort is usually the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and safe endpoint access. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the complex recovery process. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's management and network support group to prioritize tasks and to put vital resources back online as quickly as feasible.
  • Data restoration: The work required to recover data impacted by a ransomware attack varies according to the state of the systems, how many files are encrypted, and which restore methods are required. Ransomware attacks can take down critical databases which, if not properly shut down, might need to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work may be needed to locate clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were not connected at the time of the ransomware attack.
  • Deploying advanced AV/ransomware protection: Progent's Active Security Monitoring offers small and mid-sized businesses the advantages of the identical anti-virus technology deployed by some of the world's largest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware filtering, identification, containment, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines administration, and expedites operational continuity. The next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires working closely with the victim and the cyber insurance provider, if any. Activities consist of establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the insurance carrier; establishing a settlement and timeline with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryption utility; debugging decryption problems; building a pristine environment; mapping and connecting drives to reflect exactly their pre-attack state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity involves learning the ransomware assault's progress across the network from beginning to end. This audit trail of the way a ransomware assault travelled through the network assists you to evaluate the damage and highlights weaknesses in policies or processes that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensic analysis is commonly assigned a high priority by the insurance carrier. Since forensic analysis can take time, it is critical that other important recovery processes such as business resumption are performed concurrently. Progent maintains an extensive roster of IT and security professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes professionals who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and ERP applications. This breadth of skills gives Progent the ability to salvage and integrate the surviving pieces of your network following a ransomware intrusion and rebuild them quickly into an operational system. Progent has collaborated with leading cyber insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Sarasota
For ransomware recovery consulting services in the Sarasota metro area, call Progent at 800-462-8800 or see Contact Progent.



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