Crypto-Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a modern cyber pandemic that represents an enterprise-level threat for businesses of all sizes vulnerable to an attack. Versions of crypto-ransomware like the CryptoLocker, WannaCry, Locky, SamSam and MongoLock cryptoworms have been out in the wild for years and still inflict harm. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as frequent as yet unnamed viruses, not only encrypt online critical data but also infect most accessible system restores and backups. Files replicated to off-site disaster recovery sites can also be corrupted. In a poorly architected data protection solution, this can render automated restore operations useless and effectively knocks the datacenter back to square one.

Getting back online programs and data following a crypto-ransomware intrusion becomes a sprint against time as the targeted business tries its best to stop lateral movement and remove the ransomware and to restore mission-critical activity. Due to the fact that ransomware takes time to replicate, assaults are often launched during nights and weekends, when successful attacks in many cases take longer to notice. This compounds the difficulty of promptly mobilizing and orchestrating a capable response team.

Progent makes available a range of support services for securing Cheyenne organizations from crypto-ransomware attacks. These include team training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat protection to discover and disable zero-day modern malware assaults. Progent also provides the services of expert ransomware recovery professionals with the skills and perseverance to re-deploy a breached system as quickly as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will return the keys to unencrypt all your files. Kaspersky determined that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The other path is to piece back together the mission-critical components of your Information Technology environment. Without the availability of essential data backups, this calls for a broad complement of IT skills, top notch team management, and the ability to work non-stop until the task is done.

For two decades, Progent has made available certified expert Information Technology services for companies throughout the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have been awarded top certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with accounting and ERP application software. This breadth of expertise affords Progent the ability to quickly identify important systems and re-organize the surviving pieces of your network environment following a ransomware attack and configure them into a functioning network.

Progent's security team of experts has best of breed project management systems to orchestrate the sophisticated recovery process. Progent knows the urgency of acting rapidly and together with a client's management and Information Technology team members to assign priority to tasks and to put critical systems back on-line as fast as possible.

Client Case Study: A Successful Ransomware Penetration Recovery
A client escalated to Progent after their network system was crashed by Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by North Korean government sponsored cybercriminals, possibly adopting approaches leaked from America's National Security Agency. Ryuk attacks specific businesses with little or no ability to sustain operational disruption and is one of the most lucrative versions of ransomware viruses. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business based in Chicago with about 500 staff members. The Ryuk event had paralyzed all business operations and manufacturing processes. The majority of the client's information backups had been online at the time of the intrusion and were damaged. The client was taking steps for paying the ransom demand (exceeding two hundred thousand dollars) and praying for the best, but ultimately brought in Progent.


"I can't tell you enough in regards to the help Progent provided us throughout the most critical time of (our) businesses existence. We would have paid the Hackers if not for the confidence the Progent team provided us. That you were able to get our messaging and production servers back on-line sooner than one week was amazing. Every single person I interacted with or texted at Progent was hell bent on getting us restored and was working 24/7 on our behalf."

Progent worked together with the client to rapidly understand and prioritize the essential areas that needed to be recovered to make it possible to continue departmental operations:

  • Active Directory (AD)
  • Exchange Server
  • Financials/MRP
To start, Progent adhered to Anti-virus incident mitigation best practices by isolating and disinfecting systems. Progent then began the process of restoring Microsoft AD, the core of enterprise systems built on Microsoft technology. Exchange email will not operate without AD, and the businesses' financials and MRP software utilized Microsoft SQL Server, which requires Active Directory services for access to the database.

In less than 48 hours, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then accomplished rebuilding and hard drive recovery of critical applications. All Exchange Server ties and configuration information were intact, which greatly helped the restore of Exchange. Progent was able to locate local OST files (Outlook Email Offline Folder Files) on team desktop computers in order to recover mail messages. A recent offline backup of the customer's accounting/MRP software made it possible to restore these required programs back online. Although a large amount of work still had to be done to recover fully from the Ryuk attack, essential services were recovered quickly:


"For the most part, the production line operation did not miss a beat and we did not miss any customer shipments."

Throughout the next few weeks important milestones in the recovery process were completed through close cooperation between Progent engineers and the customer:

  • Self-hosted web sites were brought back up without losing any information.
  • The MailStore Exchange Server containing more than 4 million historical emails was brought on-line and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were completely restored.
  • A new Palo Alto 850 firewall was installed and configured.
  • Most of the user desktops and notebooks were being used by staff.

"A lot of what went on in the initial days is nearly entirely a blur for me, but my management will not forget the countless hours all of the team put in to give us our company back. I have trusted Progent for the past 10 years, maybe more, and each time Progent has impressed me and delivered. This situation was a testament to your capabilities."

Conclusion
A probable business-ending disaster was dodged through the efforts of results-oriented professionals, a broad array of knowledge, and close collaboration. Although in post mortem the crypto-ransomware attack detailed here would have been identified and stopped with up-to-date cyber security systems and best practices, user education, and well thought out incident response procedures for information protection and applying software patches, the reality remains that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware attack, remember that Progent's roster of experts has extensive experience in ransomware virus blocking, cleanup, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), I'm grateful for letting me get some sleep after we got through the initial push. All of you did an amazing job, and if anyone is visiting the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Cheyenne
For ransomware cleanup consulting in the Cheyenne area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Remote Data Backup and Recovery Service Support and Help Integration Services Offsite DPM Managed Data Backup Service

  • Specialists Mac Technical Support
    Urgent Consult macOS Online Troubleshooting

    Progent offers national remote phone support and troubleshooting services for companies who operate macOS and OS X environments or whose information systems include a combination of Mac and Microsoft products. Progent's experts offer macOS and OS X clients a variety of IT services such as desktop assistance, migration to the current version of macOS from other earlier versions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad integration and management, or migrating to Apple's iCloud services. Online technical support provides optimum return for your IT dollar by protecting client efficiency and shortening the hours billed for network analysis and repair. Sophisticated remote support utilities and experienced service specialists and consultants allow Progent to solve most IT issues without squandering time and money by traveling to your location. In the vast majority of cases your network problems can be dealt with over the phone or via a mix of phone help and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISA premier security professionals to assist with the toughest system problems.

  • Ryuk ransomware protection Professionals 24 Hour Nephilim ransomware recovery Consultants
  • SCCM 2012 Technology Consulting Services SCCM 2012 Computer Engineer
  • SCDPM 2012 Cloud Backup Integration SCDPM 2012 and Azure Online Technical Support
  • SCOM 2012 Fabric Monitoring Troubleshooting SCOM 2012 Infrastructure Monitoring Integration Services
  • SCVMM Outsourcing Remote IT Consultants VMM and SQL Server
  • SQL Server 2017 Migration Consultants Consultant Services SQL Server 2017 Data Mining
  • Security Penetration Testing Security Audit Services Firewall Configure Stealth Penetration Testing
  • Service Database Network Consultants Integration Services Tracking Service Costs
  • Services Macintosh Virus Protection Macintosh Security Audits Onsite Technical Support

  • Immediate Online Troubleshooting ISA 2004 Firewall
    Specialist ISA 2004

    Progent's certified ISA Server consultants have extensive experience developing Microsoft-based security designs for IT networks with multiple sites, remote workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small company plan and implement a configuration of Microsoft ISA Server 2004 that supports your information protection needs without limiting your productivity.

  • SharePoint 2013 Newsfeeds Support and Setup Microsoft SharePoint Business Connectivity Services Technology Consulting

  • Outsourcing Offsite Employees Network Infrastructure
    Offsite Employees Network Infrastructure Integration Support

    Progent can assist small and medium-size businesses to plan, configure and debug the infrastructure to support offsite workers.

  • SharePoint 2019 Server Farm Design Technical Support Services Onsite Technical Support SharePoint 2019
  • SharePoint Server 2013 Consultants Cheyenne Wyoming Outsourcing Microsoft SharePoint Cheyenne, Wyoming
  • Small Business Network Computer Consultant Emergency Small Business Network Consultant
  • Small Business Wireless Access Point Support Services Remote Troubleshooting Small Business WAP131
  • Small Company Integration Support Small Business Consulting Services
  • Small Office Designers Small Business IT Outsourcing Group Small Business
  • Small Offices Integration Consultant Small Business Information Technology Consulting Firms

  • CISM Secure
    Certified Cybersecurity Management Consulting

    Progent can provide the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of performance that information security professionals are required to master. CISM provides executive management the confidence that those who have qualified for their CISM certification have the experience and knowledge to provide efficient security administration and consulting consulting.

  • SonicWall Ransomware Protection Technology Consulting Services Consultant SonicWall NSA 6650 Firewall
  • Specialists DopplePaymer ransomware recovery Snatch ransomware recovery Professionals
  • Temporary Staffing Help Consulting Experts Cheyenne-Casper Short-Term IT Support Staffing Services Consulting Experts Cheyenne, WY
  • Top Quality Catalyst Wi-Fi 6 AP Configuration Remote Support Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout Network Consulting
  • Top Quality Microsoft Exchange Server Upgrade Consult Microsoft Exchange 2010 Upgrade Professionals

  • Immediate Microsoft Exchange 2016 Upgrade Planning Configuration
    Exchange Server 2016 Upgrade Planning On-site Technical Support

    Progent can assist you in all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.

  • Top Ranked Ryuk Ransomware Hot Line Cheyenne, Wyoming Ransomware System Rebuild Cheyenne-Casper, Wyoming
  • Troubleshooting System Center Operations Manager Comprehensive Event Management Network Engineer
  • VMware vCloud Director vCD Specialist Urgent VMware Consulting
  • Windows Server 2003 Services Microsoft Windows 2003 Integration Services
  • Windows Server 2016 PowerShell Network Engineer Windows Server 2016 Hybrid Configuration Technical Consultant

  • Cisco Amazon EC2 integration Engineer
    Design Firms Amazon EC2 instances

    Progent can provide affordable remote support to help businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you deploy cloud-centric or hybrid cloud ecosystems that efficiently incorporate Amazon AWS cloud services. Progent offers as-needed consulting to help you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing services to help you migrate to the Amazon AWS cloud on time and within budget.

  • Windows Server 2019 Windows Time Service Integration Services Windows Server 2019 Cluster Operating System Rolling Upgrade Integration

  • Microsoft 365 Portal Remote Consulting
    Computer Consulting Microsoft 365 migration PowerShell

    Microsoft 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and other email infrastructure to lower capital costs and management overhead. You can configure Microsoft 365 Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to assist your small businesses to assess the potential advantages of Microsoft 365 Exchange Online, design a solution that aligns with your business needs and budget, carry out an efficient move from your current Exchange organization to one that incorporates Exchange Online, train your IT team and end users, and provide ongoing consulting and troubleshooting.

  • domain expiration management Specialist Services ProSight IT asset management
  • iPhone Security Remote Support Citrix XenServer Security Computer Consultants
  • wireless IP phone configuration On-site Support wireless IP phones and CUCM Support and Integration

  • Dynamics 365 AX Integration Services
    MAS 90 Programmer

    Progent can give you access to experts who can customize your Microsoft Dynamics ERP, MRP, and financial system packages to meet your unique company needs. Progent's Microsoft-certified consultants provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides expert e-Commerce integration support for secure, company-wide resource sharing as well as integration with Customer Relationship Management programs.

  • wireless IP phone integration Consultants wireless IP phones and Aironet APs Technical Support Services

  • Consulting Services Project Pilots
    Engineer Project Design Tuning

    For advanced project management assistance, Progent can provide the services of senior information technology experts with decades of experience in IT management, program development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management skills to assist enterprise clients adhere to best practices to make sure strategic projects are completed on schedule and on budget.


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