Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Remediation ProfessionalsRansomware has become an escalating cyberplague that poses an enterprise-level danger for organizations poorly prepared for an attack. Different versions of ransomware like the CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for many years and still inflict havoc. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, along with more unnamed newcomers, not only encrypt online files but also infect many configured system backups. Files replicated to the cloud can also be ransomed. In a poorly designed data protection solution, it can render any restoration useless and effectively knocks the network back to zero.

Recovering applications and information after a ransomware outage becomes a race against time as the victim tries its best to stop the spread and eradicate the virus and to resume enterprise-critical activity. Because ransomware requires time to spread, assaults are often launched during nights and weekends, when attacks may take longer to notice. This compounds the difficulty of promptly assembling and coordinating a qualified response team.

Progent makes available a range of help services for securing Cheyenne organizations from ransomware penetrations. These include user education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of next-generation security solutions with AI technology to intelligently identify and quarantine new cyber attacks. Progent in addition provides the services of veteran ransomware recovery engineers with the track record and commitment to restore a compromised environment as soon as possible.

Progent's Ransomware Restoration Services
After a crypto-ransomware event, sending the ransom demands in Bitcoin cryptocurrency does not ensure that criminal gangs will return the needed keys to decipher all your information. Kaspersky Labs determined that 17% of ransomware victims never restored their files even after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to re-install the key elements of your IT environment. Absent the availability of essential information backups, this requires a broad range of IT skills, professional project management, and the capability to work 24x7 until the task is done.

For two decades, Progent has made available professional IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have attained top industry certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial management and ERP applications. This breadth of expertise affords Progent the ability to rapidly ascertain critical systems and organize the remaining components of your IT system following a ransomware event and rebuild them into an operational network.

Progent's ransomware team utilizes best of breed project management systems to orchestrate the complicated restoration process. Progent knows the urgency of working quickly and together with a customerís management and IT resources to assign priority to tasks and to get the most important systems back online as fast as possible.

Client Case Study: A Successful Ransomware Incident Recovery
A business contacted Progent after their network system was penetrated by Ryuk ransomware. Ryuk is generally considered to have been developed by North Korean state cybercriminals, possibly adopting algorithms leaked from Americaís NSA organization. Ryuk goes after specific businesses with little or no room for disruption and is among the most profitable examples of ransomware malware. Major targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in Chicago with about 500 employees. The Ryuk penetration had brought down all essential operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the start of the intrusion and were eventually encrypted. The client was evaluating paying the ransom demand (more than two hundred thousand dollars) and praying for good luck, but ultimately engaged Progent.


"I canít speak enough about the help Progent provided us throughout the most critical period of (our) businesses survival. We had little choice but to pay the cybercriminals if not for the confidence the Progent experts afforded us. That you could get our e-mail system and important servers back on-line in less than a week was earth shattering. Every single expert I interacted with or e-mailed at Progent was amazingly focused on getting my company operational and was working non-stop on our behalf."

Progent worked with the client to rapidly understand and assign priority to the essential systems that had to be recovered in order to continue company operations:

  • Active Directory
  • Microsoft Exchange
  • Financials/MRP
To begin, Progent followed AV/Malware Processes penetration response industry best practices by isolating and cleaning up infected systems. Progent then began the task of restoring Microsoft AD, the heart of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange Server messaging will not function without AD, and the customerís financials and MRP software used Microsoft SQL Server, which requires Active Directory services for authentication to the information.

Within two days, Progent was able to re-build Active Directory services to its pre-penetration state. Progent then accomplished setup and hard drive recovery of key systems. All Microsoft Exchange Server ties and configuration information were intact, which accelerated the restore of Exchange. Progent was able to locate non-encrypted OST files (Microsoft Outlook Offline Folder Files) on staff PCs in order to recover mail information. A recent offline backup of the client's financials/MRP systems made them able to return these essential services back on-line. Although major work still had to be done to recover fully from the Ryuk damage, core services were returned to operations quickly:


"For the most part, the production manufacturing operation did not miss a beat and we produced all customer orders."

Over the next couple of weeks important milestones in the restoration project were made in close cooperation between Progent team members and the client:

  • In-house web sites were restored without losing any information.
  • The MailStore Exchange Server containing more than 4 million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control capabilities were completely recovered.
  • A new Palo Alto 850 firewall was brought on-line.
  • Most of the desktop computers were back into operation.

"A huge amount of what occurred in the early hours is nearly entirely a haze for me, but I will not forget the commitment all of the team put in to give us our business back. Iíve trusted Progent for the past ten years, maybe more, and each time I needed help Progent has impressed me and delivered. This situation was no exception but maybe more Herculean."

Conclusion
A possible business extinction catastrophe was dodged through the efforts of dedicated experts, a wide spectrum of knowledge, and tight teamwork. Although in hindsight the ransomware attack detailed here should have been identified and stopped with current cyber security systems and best practices, user training, and appropriate security procedures for data protection and keeping systems up to date with security patches, the reality remains that state-sponsored hackers from Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware attack, feel confident that Progent's roster of experts has extensive experience in ransomware virus defense, cleanup, and data disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thanks very much for making it so I could get rested after we got past the initial fire. Everyone did an impressive effort, and if any of your guys is in the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Cheyenne
For ransomware cleanup consulting in the Cheyenne metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity downtime, simplifies ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-location migrations, Progent offers the background to finish your project rapidly and affordably. Progent's Microsoft Exchange 2003 support, repair, and design services include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth experience assisting small businesses to reduce network downtime by offering cost-effective online consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore systems, and transparent system maintenance. Progentís business continuity consultants can help your company to develop and validate a sensible business continuity plan that matches your business goals and budget. Progentís disaster recovery engineers can help you to design, implement, and support fault-tolerant technologies such as redundant Internet access, virtualized servers, fail-over clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.

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    Progent's Sun Solaris family consulting experts provide small businesses and software developers help with administering and maintaining Sun Solaris environments that run with Microsoft-powered technology. Progent can give your organization contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of expertise offers you a convenient single consulting firm to help you build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft interoperability by combining MS Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    SQL Server 2005 offers indispensable, standardized tools to computer experts and network users, lessening the complexity of creating, integrating, managing, and accessing enterprise information and analytical applications in environments ranging from mobile devices to corporate information systems. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and broad knowledge in designing and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    Microsoft Dynamics GP/Great Plains can help you grow and control your business better by offering easy access to strategic information and a fast ROI. Dynamics GP offers important productivity benefits including its ability to expand the reach of your company, handle your accounting, computerize financial operations, standardize processes throughout your business, refine inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and maximize free cash flow. Progent can show you how to configure and manage a reliable, secure server and communications foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to help you reap all the advantages of your Microsoft Dynamics GP software.

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    Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to each client. The practice of documenting and archiving service records results in more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.

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    Progent's Microsoft-certified consultants can assist your company to evaluate the benefits of Microsoft Lync Server for your business and can help you to design and execute a deployment of Lync Server that consolidates the management of IM and Presence and improves the output of your in-house employees, telecommuters, and mobile workforce. Progent's consultant's can also assist your company to perform a smooth upgrade to Microsoft Lync Server from Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how you can run Microsoft Lync Server 2010 to improve the collaborative functions of Microsoft Office applications, and provide training and continuing support for Microsoft Lync Server and other Microsoft platforms.

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    Progent's Cisco certified networking experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.

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    Progent's seasoned ransomware recovery experts can assist you to rebuild an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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    Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and repair a system-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit environment to make sure it handles all of the important 32-bit programs that you want to keep as well as the new 64-bit editions of software you wish to install.

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    Progent's Cisco Jabber consultants offer online or onsite support to help businesses of all sizes to design, implement, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for the technologies that make up building a cohesive Cisco Jabber solution such as Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and other components of a modern collaboration ecosystem.

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable remote and onsite expertise, software development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help you plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a seamless information management system.

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    Progent can help your company to design, deploy and debug a backup plan based on MSP360 technology. MSP360 enables file or image backup/restore for VMs and physical computers, works with all popular public clouds, and allows you to create a backup solution with a low RTO and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to protect against data loss resulting from user miscues, computer errors, ill-intentioned insiders, and malware assaults like ransomware.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small organization's servers in a solution that gives the highest degree of availability and expandability and is in addition easy to move to any data center. ProSight Virtual Hosting and management services are based on proven virtualization technologies that allow small businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, system support, and IT administration while benefiting from enterprise-class reliability and an unprecedented level of vendor independence.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to defend against ransomware or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing security profile and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that minimizes your exposure to a ransomware attack and aligns with your business requirements.

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