Crypto-Ransomware : Your Crippling IT Nightmare
Ransomware  Remediation ExpertsRansomware has become an escalating cyberplague that represents an existential danger for organizations poorly prepared for an assault. Different versions of ransomware like the Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for many years and still inflict harm. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as daily as yet unnamed malware, not only encrypt on-line data files but also infect many available system backups. Data synched to off-site disaster recovery sites can also be rendered useless. In a poorly designed data protection solution, it can make automated restore operations impossible and basically knocks the network back to zero.

Restoring applications and data following a ransomware event becomes a race against time as the targeted organization fights to contain and remove the ransomware and to restore business-critical activity. Due to the fact that crypto-ransomware needs time to spread, penetrations are often launched at night, when attacks in many cases take longer to recognize. This compounds the difficulty of rapidly mobilizing and coordinating a knowledgeable response team.

Progent provides an assortment of solutions for protecting Cheyenne organizations from ransomware events. These include staff education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to identify and suppress zero-day modern malware assaults. Progent also offers the assistance of experienced ransomware recovery engineers with the talent and perseverance to rebuild a breached network as urgently as possible.

Progent's Ransomware Restoration Support Services
Soon after a ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber criminals will provide the codes to decrypt any or all of your files. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their information even after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The other path is to re-install the vital elements of your Information Technology environment. Absent access to essential system backups, this requires a broad range of IT skills, professional project management, and the ability to work non-stop until the job is over.

For decades, Progent has provided professional IT services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced industry certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience in financial management and ERP application software. This breadth of expertise affords Progent the skills to knowledgably determine critical systems and consolidate the remaining parts of your computer network environment after a ransomware attack and configure them into a functioning network.

Progent's recovery team uses best of breed project management tools to coordinate the complicated recovery process. Progent knows the importance of working rapidly and together with a customer's management and IT team members to assign priority to tasks and to get key applications back on line as fast as humanly possible.

Case Study: A Successful Crypto-Ransomware Penetration Recovery
A business escalated to Progent after their network was crashed by Ryuk crypto-ransomware. Ryuk is generally considered to have been developed by Northern Korean state cybercriminals, suspected of using technology exposed from the U.S. NSA organization. Ryuk seeks specific organizations with little tolerance for disruption and is one of the most lucrative iterations of ransomware malware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing company based in the Chicago metro area and has around 500 workers. The Ryuk penetration had brought down all business operations and manufacturing capabilities. The majority of the client's information backups had been online at the time of the intrusion and were encrypted. The client was taking steps for paying the ransom (more than $200K) and praying for the best, but ultimately called Progent.

"I cannot speak enough about the care Progent gave us during the most stressful time of (our) company's life. We had little choice but to pay the Hackers except for the confidence the Progent team gave us. That you could get our e-mail system and essential applications back into operation sooner than a week was beyond my wildest dreams. Each expert I spoke to or texted at Progent was urgently focused on getting us restored and was working 24 by 7 to bail us out."

Progent worked hand in hand the customer to quickly identify and prioritize the essential services that had to be addressed to make it possible to resume company functions:

  • Microsoft Active Directory
  • Email
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes event response industry best practices by halting lateral movement and removing active viruses. Progent then initiated the steps of rebuilding Microsoft Active Directory, the heart of enterprise environments built upon Microsoft technology. Microsoft Exchange email will not function without Windows AD, and the businesses' accounting and MRP applications used SQL Server, which needs Active Directory services for access to the database.

In less than two days, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then initiated rebuilding and storage recovery of mission critical systems. All Exchange data and attributes were intact, which accelerated the rebuild of Exchange. Progent was able to find intact OST files (Outlook Off-Line Data Files) on various workstations and laptops in order to recover mail messages. A recent offline backup of the client's financials/MRP software made them able to return these required applications back online for users. Although major work was left to recover completely from the Ryuk virus, core services were returned to operations rapidly:

"For the most part, the production operation ran fairly normal throughout and we delivered all customer deliverables."

During the next month key milestones in the recovery process were achieved in tight cooperation between Progent team members and the client:

  • In-house web applications were brought back up without losing any information.
  • The MailStore Exchange Server exceeding four million archived emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control modules were 100 percent functional.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Ninety percent of the user desktops and notebooks were fully operational.

"So much of what occurred during the initial response is nearly entirely a fog for me, but we will not forget the countless hours each of your team put in to help get our company back. I have trusted Progent for the past ten years, possibly more, and each time Progent has outperformed my expectations and delivered as promised. This time was a testament to your capabilities."

A potential business catastrophe was averted by top-tier experts, a broad array of technical expertise, and close teamwork. Although in post mortem the ransomware attack detailed here should have been identified and blocked with current security solutions and security best practices, user education, and well designed security procedures for data backup and keeping systems up to date with security patches, the fact is that state-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware incident, remember that Progent's team of professionals has substantial experience in ransomware virus blocking, cleanup, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were contributing), thank you for allowing me to get rested after we made it past the most critical parts. Everyone did an impressive job, and if anyone that helped is around the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Cheyenne
For ransomware system recovery consulting services in the Cheyenne area, call Progent at 800-462-8800 or go to Contact Progent.

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    Cisco's Firepower Next Generation Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and offer centralized control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to plan and carry out an efficient upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally manage network ecosystems that span branch offices, data centers, private clouds and public clouds.

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  • CUCM Consulting Services
    Unified CM PSTN gateway Consulting Services

    Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, operates as the foundation of Cisco's communications and collaboration platform. CUCM and Unified CM Express offer a borderless IP-PBX by integrating closely with unified messaging applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified consultants can deliver efficient and budget-friendly remote and onsite support to help organizations of all sizes to create and administer CUCM environments by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum productivity. Progent can assist with any facet of Unified Communications Manager support and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

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  • Private Cloud Integration Technology Professional ProSight Private Cloud Services Services

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    Small Business Computer Consulting Firm Consulting Hourly Price

    Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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  • Dynamics GP/Great Plains Consultant
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    Dynamics GP/Great Plains 2010 financial software is a full-featured business management and analytics platform that unifies data and processes across your business, communicates seamlessly with other solutions, and brings together workers, clients and vendors unrestricted by time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide functionality for accounting, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP 2010.

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    Progent's Co-managed Call Center service makes it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the top shared PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

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    Progent's Microsoft-certified professionals have 20 years of background designing, installing, and maintaining messaging systems for businesses in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting support to make sure that your email environment features compliance, fault tolerance, easy access for off-site and mobile users, time-saving administrative utilities, and productive integration with telecommunications. Progent offers expertise and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013 Server, Microsoft Exchange 2010, MS Exchange 2007 Server, Microsoft Exchange 2003, and Microsoft Exchange 2K Server. Progent can also assist small or mid-size businesses to upgrade to Exchange 2016 or MS Exchange 2013.

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    Progent's business climate will make you a more capable consulting professional by enhancing your technical skills and increasing the loyalty of your clients. Progent delivers this promise by attracting the top consulting experts for you to operate with, offering a state-of-the-art system infrastructure, running custom software tools to deliver the maximum level of service, and by optimizing our operational structures for attracting and keeping customers.

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  • ProSight Email Spyware Protection Consultant Services
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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Progent's Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP package based, like all Microsoft accounting solutions, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and integrate, and with its modular design you can purchase only the functions you currently need, with the ability to expand users and increase functionality in the future. Progent's Dynamics GP/Great Plains support experts can help you deploy, customize and administer the current version of Microsoft Dynamics GP or upgrade efficiently from an earlier edition.

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    Progent's application experts offer advanced support, software programming, deployment help, and webinar classes for leading business applications covering vital areas including ERP, financials, business analytics, web application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting and troubleshooting support online, Progent can assist small businesses anywhere in the U.S. to eliminate the lost productivity and fees related to travel and on-premises visits without sacrificing the high quality of consulting services.

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    Progent's Juniper-certified network consultants can help you to plan and implement Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and upgrade smoothly from outdated devices to the latest versions. Progent's Junos OS consultants can also offer support for Juniper's premier network control software to enable you to streamline the administration and strengthen the security of your Juniper VPN appliances and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help you manage networks that include a mix of Juniper's software platforms.

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    Immediate Fault Tolerant Network On-site Technical Support

    Progent's high availability system consultants offer non-stop computing consulting, disaster recovery services, network load balancing, 24x7 interoffice connectivity, fault-tolerant Internet interface design, 24x7 data center support, and other 24x7 operations consulting to show your small business configure a 24x7 network for mission-critical applications. Progent possesses the background to design affordable, 24x7 networks by utilizing the expanding suite of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco certified engineers can show you how to you build a high-availability mutli-site network with a completely redundant Internet interface and efficient system load balancing.

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  • Urgent Business Edition 6000 Support Services Unified Attendant Console Onsite Technical Support
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    Small Business Systems Consultant

    Progent's Microsoft and Cisco premier computer engineers offer advanced help with a wide array of products and technologies and can deliver that assistance remotely nationwide or in person in select cities throughout the country and anywhere in . Progent provides remote support for networks powered by Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a mix of Microsoft and UNIX-based platforms. Progent also offers the help of Cisco CCIE network engineers for the toughest connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle complex security design and problem solving. Progent has provided online troubleshooting to companies in every state in the U.S.

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    Small to middle size companies can now get all the benefits of System Center Operations Manager and also have quick access to Progent's Microsoft Certified IT support professionals. With Progent's economically priced network service programs, small and midsize businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small business networks world-class availability, security, and performance.

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  • Microsoft Azure hybrid cloud solutions Consult
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    Progent can provide advanced online support to help organizations connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

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  • Support Outsourcing Windows Server 2008 Hyper-VI
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    Microsoft Windows Server 2008 is a major step forward in making information networks more secure and fault tolerant, easier to virtualize and manage, faster, and able to offer a better platform for web publishing. Progent can assist your company benefit fully from the enhancements incorporated into Windows Server 2008 by providing certified consulting, technical support, training, temporary staffing, monitoring, and security expertise.

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  • SentinelOne Ransomware Rollback Consult
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    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response.

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    Progent's non-stop inter-site connectivity and fault tolerant network connection engineers can help small organizations create zero-downtime Interoffice connectivity through fully redundant networks with automatic failover. Progent's CCIE engineers can design and deploy fault tolerant Inter-office connections supported by fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers affordable non-stop interoffice connectivity.

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