Crypto-Ransomware : Your Feared Information Technology Nightmare
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyberplague that presents an enterprise-level threat for businesses of all sizes vulnerable to an assault. Multiple generations of ransomware like the CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for years and continue to cause destruction. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus additional unnamed newcomers, not only encrypt on-line critical data but also infiltrate many configured system protection. Data replicated to off-site disaster recovery sites can also be ransomed. In a vulnerable environment, this can render automatic restoration hopeless and basically knocks the datacenter back to square one.

Getting back online programs and information following a crypto-ransomware outage becomes a sprint against time as the victim fights to contain and eradicate the virus and to resume mission-critical operations. Because crypto-ransomware takes time to move laterally, assaults are often launched on weekends and holidays, when penetrations tend to take longer to uncover. This multiplies the difficulty of quickly assembling and orchestrating a knowledgeable mitigation team.

Progent offers an assortment of solutions for protecting Cheyenne organizations from crypto-ransomware penetrations. Among these are team member training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of next-generation security gateways with artificial intelligence capabilities to intelligently detect and extinguish day-zero cyber threats. Progent in addition provides the services of experienced crypto-ransomware recovery engineers with the talent and perseverance to reconstruct a breached environment as rapidly as possible.

Progent's Crypto-Ransomware Restoration Services
Soon after a crypto-ransomware attack, paying the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will provide the needed keys to decrypt any of your information. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The alternative is to piece back together the key components of your Information Technology environment. Absent the availability of complete information backups, this calls for a broad range of skills, well-coordinated project management, and the capability to work continuously until the recovery project is over.

For two decades, Progent has offered certified expert IT services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have attained high-level certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of experience affords Progent the skills to rapidly determine necessary systems and consolidate the remaining pieces of your network environment following a ransomware attack and assemble them into a functioning network.

Progent's ransomware team uses top notch project management applications to coordinate the sophisticated recovery process. Progent knows the importance of working quickly and in unison with a customerís management and Information Technology team members to prioritize tasks and to put essential applications back on line as soon as possible.

Business Case Study: A Successful Ransomware Incident Recovery
A business hired Progent after their network was taken over by Ryuk ransomware. Ryuk is thought to have been created by North Korean government sponsored hackers, suspected of adopting techniques exposed from the United States National Security Agency. Ryuk seeks specific companies with little room for disruption and is among the most profitable incarnations of ransomware viruses. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturer based in the Chicago metro area with about 500 staff members. The Ryuk attack had frozen all company operations and manufacturing capabilities. Most of the client's information backups had been online at the start of the intrusion and were damaged. The client was actively seeking loans for paying the ransom (more than two hundred thousand dollars) and praying for the best, but in the end called Progent.


"I cannot say enough about the expertise Progent provided us throughout the most fearful time of (our) companyís existence. We would have paid the cyber criminals behind the attack if it wasnít for the confidence the Progent team gave us. That you were able to get our e-mail and key servers back in less than five days was incredible. Each consultant I spoke to or messaged at Progent was laser focused on getting us working again and was working non-stop to bail us out."

Progent worked with the customer to quickly understand and prioritize the mission critical areas that needed to be restored to make it possible to resume business operations:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes event mitigation industry best practices by isolating and clearing infected systems. Progent then started the work of bringing back online Windows Active Directory, the core of enterprise systems built upon Microsoft technology. Microsoft Exchange Server messaging will not operate without AD, and the client's accounting and MRP software utilized Microsoft SQL, which depends on Active Directory for authentication to the databases.

Within 48 hours, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then initiated rebuilding and storage recovery of key servers. All Exchange Server data and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to assemble local OST data files (Outlook Off-Line Folder Files) on various desktop computers in order to recover mail messages. A recent offline backup of the businesses accounting/ERP software made it possible to return these vital applications back available to users. Although a large amount of work needed to be completed to recover totally from the Ryuk event, critical systems were recovered rapidly:


"For the most part, the production line operation ran fairly normal throughout and we produced all customer orders."

During the next couple of weeks key milestones in the recovery process were achieved in tight collaboration between Progent engineers and the client:

  • Self-hosted web applications were restored with no loss of information.
  • The MailStore Server with over 4 million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control modules were fully functional.
  • A new Palo Alto 850 firewall was brought online.
  • Nearly all of the user desktops were functioning as before the incident.

"So much of what was accomplished those first few days is nearly entirely a blur for me, but we will not soon forget the care each of you put in to help get our business back. Iíve entrusted Progent for the past ten years, possibly more, and each time Progent has come through and delivered. This time was a stunning achievement."

Conclusion
A potential business-killing disaster was avoided with dedicated professionals, a broad array of knowledge, and close teamwork. Although in retrospect the ransomware virus attack detailed here would have been identified and blocked with up-to-date cyber security technology solutions and ISO/IEC 27001 best practices, team education, and properly executed incident response procedures for information protection and keeping systems up to date with security patches, the fact remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's roster of experts has proven experience in ransomware virus blocking, remediation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), Iím grateful for allowing me to get some sleep after we made it over the initial push. Everyone did an fabulous effort, and if anyone is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Cisco CCIE-certified SIP integration consultants can assist you to plan, integrate, manage, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks and offer affordable remote or onsite expertise to assist companies to migrate smoothly to an advanced unified communications ecosystem that delivers fast ROI. Progent's certified Microsoft unified communications consultants can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

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  • ProSight Ransomware Recovery Computer Consulting
    ProSight Endpoint Protection Services Technology Consulting

    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks.

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  • Offsite Backup Service Engineers Best Remote Consulting Offsite DPM Data Backup Service
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  • Onsite Wireless Site Survey IT Consultant Support and Help Wi-Fi RF Spectrum Analysis for Wi-Fi
  • Operations Manager Support and Setup Microsoft Expert Comprehensive Event Management Engineer
  • Palo Alto Networks PA-800 Series Firewalls Network Consultant Urgent Palo Alto Networks Zero Trust Security Firm

  • Computer Consultant Altaro VM Backup Integration
    Onsite Technical Support Altaro VM Backup Local

    Altaro VM Backup offers small organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Top features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for reducing your Recovery Point Objective, advanced encryption, granular recovery options for specific files and emails, extensive support for Windows Server CSV and VMware vCenter for handling large-scale deployments, and support for Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is an Altaro partner and offers a broad array of services to assist you to plan, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup.

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  • Computer Engineer SharePoint Foundation
    Immediate SharePoint Workspace 2010 Consultant

    Progent's Microsoft consultants can provide affordable remote technical support and development services to assist your business to plan, deploy, administer, and maintain SharePoint 2010 installations that can include web sites that can function as portals, extranets, document and media management tools, wikis, data warehouses, business analytics, enterprise search engines, workflows, and other tools to promote and improve information sharing. Progent can help you combine SharePoint 2010 with MS SQL Server and with other data sources as well as with Microsoft's familiar office productivity applications including Office Excel, Word, Outlook, and Project. Progent can assist you to migrate from previous releases of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.

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  • Urgent Consultants Microsoft Windows Server 2012 R2 Clusters
    Windows Server 2012 Cluster Management Configuration

    Progent's certified failover clustering experts can help companies of all sizes to assess the benefits of utilizing Windows Server 2012 clustering to create an advanced fault-tolerant/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual ones, and help you to automate the administration of failover clusters.

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  • 24 Hour Virtual Server Hyper-V Remote Support
    Virtual Server Hyper-V Integration Support

    Progent's network professionals can assist you to evaluate the potential benefits of Hyper-V-based server virtualization for your business, perform pilot installations to verify Hyper-V's operation with your line-of-business applications, assess your network architecture for optimal operation with virtualization technology, assist you in upgrading to Windows Server 2008 and configuring Windows Hyper-V, educate your network management personnel to track and administer Hyper-V, offer world-class consulting help for improving the security of your virtual machines, design and validate disaster recovery procedures that maximize system availability, and deliver continuing consulting and maintenance including affordable online troubleshooting and turn-key Help Desk outsourcing.

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  • Engineer SCCM 2007 Software Inventory
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    Progent's Microsoft-certified consultants can assist your organization to support System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve security and compliance, and boost worker output by making sure that critical applications stay current, tracking product licenses, and monitoring usage patterns to help you make smart purchasing decisions. When your organization is ready to upgrade your SCCM 2007 change management solution, Progent can assist you to plan and carry out a smooth migration to System Center 2012 Configuration Manager.

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    Remote ProSight Email Guard Spam Filtering Services Consulting

    Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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  • After Hours System Testing Engineers
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    Progent's Test and Training Lab at the QTS Internet Data Center can be used for testing mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and building training systems for the latest technologies. For Progent customers without adequate in-house resources to assemble proper test systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping critical IT projects on schedule.

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    Services ProSight Email Content Filtering Service

    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.

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  • ISA 2004 Standard Edition Server Professionals
    Microsoft Certified Partner Support and Integration Microsoft Proxy Server

    Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security solutions for IT networks with many offices, remote workers, and mission-critical web applications. Progent's ISA Firewall consultants are available to help your small business in designing and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your information security requirements without overly restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later versions of Internet Security and Acceleration Server.

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  • Windows Server 2016 Integration Technical Support Remote Support Services Windows Server 2016 Storage Replica
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  • VMware VCDX-NV certified Consult
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    VMware's NSX virtual network technology allows you to create entire networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high level of automation independent of the physical components used by the basic IP network. VMware Site Recovery Manager allows programmatic recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to design, deploy, test and administer a DR solution based on VMware SRM and VMware NSX.

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