Crypto-Ransomware : Your Crippling IT Disaster
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyber pandemic that poses an enterprise-level threat for businesses poorly prepared for an attack. Versions of crypto-ransomware such as CryptoLocker, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for many years and still inflict destruction. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, along with daily unnamed viruses, not only encrypt online data files but also infect any configured system protection mechanisms. Information replicated to the cloud can also be encrypted. In a vulnerable environment, this can render any recovery impossible and effectively knocks the datacenter back to zero.

Getting back online applications and information following a crypto-ransomware intrusion becomes a sprint against time as the targeted business tries its best to contain the damage, remove the ransomware, and resume mission-critical operations. Because ransomware needs time to spread across a network, attacks are frequently sprung during weekends and nights, when penetrations in many cases take more time to detect. This compounds the difficulty of quickly marshalling and orchestrating a capable mitigation team.

Progent makes available an assortment of help services for securing Cheyenne businesses from ransomware events. These include team training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to detect and extinguish day-zero malware attacks. Progent also offers the assistance of seasoned ransomware recovery engineers with the skills and perseverance to reconstruct a breached environment as urgently as possible.

Progent's Ransomware Restoration Support Services
Following a crypto-ransomware attack, even paying the ransom demands in cryptocurrency does not provide any assurance that distant criminals will provide the needed keys to unencrypt any or all of your files. Kaspersky ascertained that 17% of ransomware victims never restored their information after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger organizations, the ransom can be in the millions of dollars. The alternative is to setup from scratch the vital components of your Information Technology environment. Absent the availability of essential system backups, this requires a broad complement of skill sets, well-coordinated team management, and the willingness to work non-stop until the task is complete.

For two decades, Progent has provided professional IT services for businesses across the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained top industry certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISM, CISSP, CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has experience with financial management and ERP application software. This breadth of experience provides Progent the capability to efficiently identify important systems and integrate the surviving parts of your computer network system after a ransomware penetration and configure them into a functioning system.

Progent's security group uses best of breed project management systems to orchestrate the sophisticated recovery process. Progent knows the importance of working rapidly and in unison with a customer's management and IT resources to prioritize tasks and to get key services back on-line as fast as possible.

Business Case Study: A Successful Ransomware Virus Restoration
A business escalated to Progent after their company was taken over by Ryuk ransomware virus. Ryuk is thought to have been created by North Korean state hackers, possibly using algorithms exposed from the United States National Security Agency. Ryuk seeks specific businesses with little room for operational disruption and is among the most lucrative instances of ransomware malware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business located in the Chicago metro area with about 500 workers. The Ryuk penetration had frozen all essential operations and manufacturing processes. The majority of the client's backups had been online at the start of the attack and were eventually encrypted. The client was evaluating paying the ransom demand (exceeding two hundred thousand dollars) and hoping for good luck, but ultimately made the decision to use Progent.


"I cannot speak enough about the support Progent provided us during the most critical time of (our) company's life. We may have had to pay the cyber criminals if it wasn't for the confidence the Progent experts provided us. The fact that you could get our e-mail system and important applications back into operation quicker than five days was amazing. Each expert I interacted with or messaged at Progent was laser focused on getting us working again and was working at all hours to bail us out."

Progent worked together with the client to rapidly assess and assign priority to the most important areas that needed to be recovered in order to continue business functions:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To get going, Progent adhered to Anti-virus event response industry best practices by stopping the spread and cleaning up infected systems. Progent then initiated the steps of rebuilding Microsoft Active Directory, the heart of enterprise systems built on Microsoft Windows Server technology. Exchange email will not work without AD, and the customer's accounting and MRP applications utilized Microsoft SQL, which depends on Windows AD for authentication to the database.

Within two days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then helped perform reinstallations and hard drive recovery on key applications. All Exchange ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to assemble non-encrypted OST data files (Outlook Email Offline Data Files) on staff workstations and laptops to recover email data. A recent offline backup of the businesses accounting systems made it possible to recover these required applications back on-line. Although significant work was left to recover fully from the Ryuk damage, critical systems were recovered quickly:


"For the most part, the production line operation did not miss a beat and we produced all customer shipments."

During the following few weeks key milestones in the restoration process were achieved in tight cooperation between Progent consultants and the client:

  • Internal web sites were restored with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding four million historical emails was brought online and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control modules were completely restored.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Nearly all of the user desktops were operational.

"So much of what was accomplished during the initial response is mostly a fog for me, but we will not forget the countless hours all of your team accomplished to help get our business back. I have trusted Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered. This event was a life saver."

Conclusion
A likely business-killing catastrophe was evaded by dedicated experts, a wide array of IT skills, and tight collaboration. Although in hindsight the ransomware incident described here should have been identified and blocked with modern security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and properly executed security procedures for data backup and applying software patches, the reality is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware incident, remember that Progent's roster of professionals has proven experience in crypto-ransomware virus blocking, mitigation, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), I'm grateful for allowing me to get some sleep after we made it through the initial push. All of you did an amazing job, and if anyone that helped is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Cheyenne
For ransomware system recovery services in the Cheyenne area, phone Progent at 800-462-8800 or visit Contact Progent.



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  • Microsoft and Apple Mac Desktop Small Office Network Consulting PC Desktop IT Manager

  • Network Consulting Exchange 2019 M365 Integration
    Exchange 2019 M365 Integration Support and Setup

    Progent can help your organization in any phase of your migration to Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook.

  • Microsoft and Cisco Certified IT Consulting Companies Progent Startup Businesses Progent Small Companies Technical Support Company
  • Multi-factor Authentication Consultant ProSight Duo MFA Professional

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    CIO Setup and Support

    Progent offers the temporary services of a veteran Chief Information Officer who can provide strategic direction to assist your company pick and maintain network technology appropriate for your current situation and that can serve as a solid basis for your growth. Progent's temporary CIO consulting services provide economic leverage to companies trying to maximize the benefits from their IT expenditures but who are unable or unwilling to add one more executive-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of consultants certified to support all major operating systems and connectivity technologies plus a broad selection and business software, Progent is in an ideal situation to provide objective recommendations along with advanced technical help for creating information solutions that fit the particular needs of your organization.

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    Redundant Network Consultant

    Progent's high availability inter-site connectivity and 24x7 system infrastructure consultants can help small organizations create zero-downtime Interoffice connectivity through fully redundant networks with automatic failover. Progent's Cisco Certified Internetwork Experts can plan and implement high-availability Inter-office networks supported by fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide economical non-stop interoffice networking.

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    Progent's Microsoft-premier engineers can help you to enhance your desktops from 32 to 64 bits. Progent can assist your company to understand the costs and advantages of upgrading to 64-bit desktop processing, plan an efficient migration process that minimizes operational disruptions, and provide economical, professional remote help to aid your organization to install 64-bit desktop software and applications on your existing hardware.

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    Progent's certified SonicWall firewall consultants can show you how to configure, maintain, and update SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified network security consultants can help you incorporate SonicWall security gateways into a complete security plan and build security into your business practices.

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    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like printers, infrastructure appliances such as switches and wireless APs, and IoT devices like alarms and health monitors.

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    For medium-size companies who need network consulting services, Progent can deliver an array of options such as on-site help, remote assistance, off-site Call Center, round-the-clock support with remote network monitoring, temporary staffing, business relocation support, application programming, and professional consulting. For medium-size companies in California or other areas covered by Progent's onsite consultants, Progent provides expert onsite help for fixing network problems rapidly and affordably.

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    The complexity and integration requirements of Microsoft Windows Servers requires an IT consulting team with practical experience and broad familiarity with planning and building seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business goals. Progent's consulting services can help you with designing, deploying, managing, and troubleshooting Windows Server systems that maximize the productivity of your IT network. Progent's consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.

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  • Specialist System Center MOM Specialist System Center MOM
  • Specialists Cisco NSS3000 Network Storage Systems Cisco 520 Secure Router Technology Professional
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    Progent's certified Windows Server 2022 consultants can assist your organization to design and carry out an efficient upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.

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  • Remote Technical Support Cisco ASDM for Firewall Management
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    The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can help your company to manage your legacy PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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  • SentinelOne Ransomware Monitoring Specialist
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    Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner and more secure AD implementation. Both versions also provide the long-term advantages of advanced remote network monitoring and management technology. These advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability.

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  • System Center Operations Manager Online Support Services Setup and Support Remote Network Monitoring
  • Technical Services Microsoft Consulting Best Practices Microsoft Solutions Framework Project Methodology Small Office IT Consulting
  • Technical Support Services Consulting for Service Providers 24/7/365 Expertise for IT Service Firms IT Consulting
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  • Android Integration Help and Support
    WiFi 6 Support and Setup

    Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of all sizes to integrate, manage and troubleshoot cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

  • Technology Consulting Aironet Wireless Access Point 24/7 Aironet 3600 Access Point Troubleshooting
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  • Teleworkers Cheyenne Consulting Services - Conferencing Systems Consulting Experts Cheyenne WY Cheyenne Work at Home Employees Video Conferencing Systems Expertise Cheyenne-Cheyenne, Wyoming
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  • Support Outsourcing Linux Network Monitoring
    Top Quality Linux Network Monitoring, Nagios and MRTG Technology Professional

    Nagios and MRTG are useful, Open Source monitoring tools that operate on Linux and can be deployed to analyze UNIX environments, MS Windows networks, or mixed-platform networks where Linux and MS Windows coexist. The Nagios monitor allows system support engineers to monitor network services such as POP3, HTTP, SSH, and PING. MRTG allows you to track the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's system integration consultants can show you how to utilize both these programs to tune and troubleshoot your computer network.

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    Ransomware Recovery Preparedness Audit Consultants

    Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner and more secure AD environment. Both options also offer the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime.

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  • Cisco AnyConnect Consultant
    Cisco PIX to ASA upgrade Consulting

    Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX 500 or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services

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  • Windows 2019 Online Support Emergency Windows Server 2019 Hybrid Solutions Technology Consulting Services
  • Windows 7 Evaluation Support and Setup Windows 7 Technical Consultant
  • Windows PC Simulation on Mac Outsourcing Network Consulting Microsoft Virtual PC for Mac
  • Windows Server 2008 DirectAccess Specialist Windows Server 2008 Active Directory Consultant Services
  • Windows Server 2016 Computer Network Support Group Windows Server 2019 Technology Consultant Cheyenne, WY
  • Windows Server 2019 Cluster Operating System Rolling Upgrade Remote Support Services Expert Microsoft Certified Integration Services Windows Server 2019 Virtual Machine
  • Windows Server 2022 Encrypted Networks Professionals Top Quality Windows Server 2022 Kubernetes Containers Information Technology Consulting
  • Windows Server 2022 PowerShell IT Services Windows Server 2022 Windows Admin Center IT Consultants

  • Netwalker ransomware recovery Professionals
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    Progent's ransomware experts can assist you to assess your ransomware vulnerability, monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and rebuild an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

  • Windows Server 2022 and SQL Server Specialists Outsourcing Windows Server 2022 integration
  • Cheyenne Ransomware Restoration Cheyenne-Casper, WY
  • Work at Home Employees Cheyenne Consulting Experts - Connectivity Solutions Consulting Experts Cheyenne-Casper Remote Workers Cheyenne Expertise - Support Assistance Cheyenne, USA
  • Work at Home Infrastructure Outsourcing 24-7 Remote Employees Network Infrastructure Professional
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  • Power View Developer Firms
    FRx Reports Development Group

    Progent can provide remote and on premises consulting to assist you with any facet of BI reporting from troubleshooting or enhancing reports to planning and implementing an advanced business intelligence solution. Progent's management reporting experts can assist your company to support your existing BI environment, help you to upgrade reports from a legacy reporting product to a current one, and provide as-needed online training to meet your specific requirements. Progent's business reporting and analytics professionals offer experience in the leading business intelligence reporting and visualization tools including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.


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