Ransomware : Your Worst IT Catastrophe
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become an escalating cyber pandemic that represents an existential danger for organizations vulnerable to an assault. Different iterations of ransomware such as Dharma, Fusob, Locky, NotPetya and MongoLock cryptoworms have been around for years and still inflict destruction. Newer variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, as well as more unnamed newcomers, not only do encryption of online data files but also infiltrate most available system backups. Information replicated to off-site disaster recovery sites can also be encrypted. In a poorly architected data protection solution, this can make any recovery useless and effectively knocks the datacenter back to zero.

Retrieving programs and data after a crypto-ransomware attack becomes a race against the clock as the victim fights to stop the spread and clear the crypto-ransomware and to restore business-critical activity. Because crypto-ransomware takes time to replicate, assaults are frequently sprung at night, when successful attacks may take more time to identify. This multiplies the difficulty of quickly mobilizing and orchestrating a knowledgeable mitigation team.

Progent offers an assortment of services for protecting Cheyenne enterprises from crypto-ransomware penetrations. These include team education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to detect and extinguish day-zero malware attacks. Progent in addition offers the assistance of expert ransomware recovery professionals with the track record and commitment to re-deploy a breached network as urgently as possible.

Progent's Ransomware Restoration Services
After a crypto-ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber criminals will provide the keys to unencrypt all your information. Kaspersky Labs estimated that seventeen percent of ransomware victims never recovered their files even after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The alternative is to setup from scratch the vital elements of your Information Technology environment. Without the availability of complete data backups, this requires a broad range of skill sets, well-coordinated project management, and the capability to work non-stop until the task is complete.

For decades, Progent has made available professional Information Technology services for companies across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have earned high-level industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-recognized industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise with financial systems and ERP applications. This breadth of expertise affords Progent the ability to efficiently ascertain critical systems and integrate the remaining components of your IT system following a ransomware penetration and rebuild them into a functioning network.

Progent's security group has best of breed project management tools to coordinate the complex recovery process. Progent understands the urgency of acting quickly and in concert with a client's management and IT team members to assign priority to tasks and to get critical systems back online as fast as humanly possible.

Case Study: A Successful Ransomware Incident Response
A client contacted Progent after their network was taken over by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean government sponsored criminal gangs, suspected of adopting algorithms leaked from the U.S. NSA organization. Ryuk goes after specific businesses with little tolerance for operational disruption and is among the most profitable incarnations of ransomware viruses. Major targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in Chicago with around 500 employees. The Ryuk event had brought down all company operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the start of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom (in excess of two hundred thousand dollars) and hoping for the best, but ultimately utilized Progent.


"I cannot tell you enough in regards to the care Progent provided us during the most stressful time of (our) company's life. We had little choice but to pay the criminal gangs except for the confidence the Progent experts afforded us. The fact that you were able to get our e-mail system and important applications back on-line faster than one week was something I thought impossible. Each consultant I talked with or e-mailed at Progent was absolutely committed on getting us back online and was working 24 by 7 to bail us out."

Progent worked with the client to rapidly get our arms around and assign priority to the most important systems that had to be restored in order to continue company operations:

  • Windows Active Directory
  • E-Mail
  • MRP System
To start, Progent adhered to Anti-virus event response industry best practices by halting lateral movement and clearing infected systems. Progent then initiated the steps of bringing back online Windows Active Directory, the foundation of enterprise systems built upon Microsoft Windows technology. Exchange email will not function without AD, and the customer's accounting and MRP software leveraged Microsoft SQL, which depends on Active Directory for access to the information.

In less than two days, Progent was able to recover Active Directory services to its pre-virus state. Progent then accomplished reinstallations and storage recovery of essential systems. All Microsoft Exchange Server ties and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to collect local OST files (Outlook Email Offline Data Files) on user PCs and laptops in order to recover email data. A recent off-line backup of the businesses financials/MRP systems made it possible to recover these required applications back online. Although a lot of work remained to recover fully from the Ryuk attack, essential systems were returned to operations rapidly:


"For the most part, the production manufacturing operation showed little impact and we produced all customer orders."

During the following couple of weeks important milestones in the recovery project were completed through tight collaboration between Progent engineers and the customer:

  • Internal web sites were brought back up with no loss of information.
  • The MailStore Server with over 4 million archived messages was brought on-line and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/AR/Inventory Control modules were 100% functional.
  • A new Palo Alto 850 firewall was installed.
  • Ninety percent of the desktop computers were being used by staff.

"So much of what happened in the initial days is mostly a blur for me, but we will not forget the care each of you put in to help get our company back. I've entrusted Progent for at least 10 years, maybe more, and each time I needed help Progent has shined and delivered as promised. This event was a testament to your capabilities."

Conclusion
A possible business extinction disaster was averted by dedicated professionals, a wide array of IT skills, and tight collaboration. Although in retrospect the crypto-ransomware incident described here should have been stopped with advanced cyber security technology solutions and best practices, user and IT administrator education, and appropriate incident response procedures for data protection and applying software patches, the reality remains that state-sponsored hackers from Russia, China and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware penetration, feel confident that Progent's roster of professionals has a proven track record in ransomware virus defense, remediation, and data recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thanks very much for letting me get some sleep after we got past the initial fire. Everyone did an impressive effort, and if anyone is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Cheyenne
For ransomware system restoration consulting in the Cheyenne area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's IT outsourcing services for small companies include planning Windows XP, .NET, and BackOffice systems, coordinating migrations XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, fixing stubborn integration problems, and creating a comprehensive security plan. Progent can show you how to maximize system availability and performance with non-stop configuration, redundant network architecture, and proactive server monitoring. Progent also offers project management help for major upgrades and can help with needs assessment, resource inventory, bill of materials development, sourcing selection, purchasing coordination, and full documentation. Progent's IT outsourcing service also includes education for office productivity products such as Office XP.

  • Power BI Premium Programming Firm Contract Programmer Power BI and Oracle
  • Private Cloud Services Technology Professional Private Cloud Solutions Consultancy
  • Private Cloud Solutions Consulting Immediate Private Clouds for Small Businesses Consult
  • ProSight DPS ECHO Backup and Recovery Services Engineer ProSight DPS ECHO Hybrid Cloud Backup/Recovery Specialist

  • Microsoft Dynamics NAV Application Support
    Application Consultant Navision

    In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, administration help, upgrade support, and 1-on-1 or group webinar training customized to address your specific requirements. Progent's experts also can show you how to build and maintain a secure, reliable network infrastructure to support your ERP, MRP and accounting applications.

  • ProSight IT asset management Services IT asset management Technology Professional
  • ProSight Remote Network Infrastructure Monitoring Onsite Technical Support ProSight Remote Network Infrastructure Troubleshooting Consultant Services
  • ProSight Spam Filtering Consultancy Email Guard DLP Consulting Services

  • Support Exchange 2019 Compliance
    Exchange 2019 Migration On-site Technical Support

    Progent can help your organization in any phase of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 Core as a host for Exchange; planning HA architecture for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V virtualization; setting up HLB; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.

  • Professionals Progent in the News Progent Cybersecurity Media Relations Specialists
  • Progent Small Company Network Consulting Service Remote Consulting Progent Startup Business
  • Remote Employees Endpoint Management Support Services Remote Technical Support Remote Workforce Endpoint Management
  • Remote Employees Network Infrastructure On-site Technical Support Offsite Employees Network Infrastructure Information Technology Consulting
  • Remote Network Monitoring Services Small and Midsize Business Network Management Outsourcing Specialist
  • Remote Office Technology Consulting Services After Hours Remote Office Troubleshooting
  • Remote Support Android and Power BI integration IT Services Android and Windows 8.1 integration
  • Remote Support Supplemental Help Desk Cost Savings Immediate Call Desk Sharing Costs Specialists

  • Windows 10 OneDrive Technical Support
    Microsoft Certified Windows 10 Business Store Portal Support Services

    Progent's Windows consultants can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and onsite evaluation and upgrade support for Windows 10 available from Progent's experts include Return on Investment analysis, project supervision, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, automated deployment and management, network design, Wi-Fi support, business continuity planning, webinar training for IT support staff and users, and post-migration consulting support.

  • Remote Technical Support ProSight Reporting ConnectWise Manage Ticketing ProSight Reporting Network Infrastructure Monitoring On-site Support
  • Remote Workers Consulting near me in Cheyenne - Collaboration Systems Consultants Cheyenne-Casper At Home Workers Consulting Experts - Cheyenne - Collaboration Solutions Guidance
  • Remote Workforce Helpdesk Computer Consulting Offsite Workers Helpdesk Services Online Technical Support
  • Router patch management Professional Consultants Communications device patch management
  • Ryuk ransomware recovery Technology Professional After Hours ransomware cleanup and recovery Engineers
  • SCDPM 2012 and Exchange Integration Support Microsoft Data Protection Manager 2012 Computer Engineer
  • SPS 2019 Specialist SharePoint Server 2013 Network Engineer
  • SQL Server 2014 Cluster Shared Volumes Support Network Consulting SQL Server 2014 Disaster Recovery
  • SQL Server 2017 on Linux Support Outsourcing SQL Server 2017 Adaptive Query Processing Technical Support
  • SQL Server Installation support MS SQL Security Services
  • School Wireless Case Study School Wireless Case Study
  • Server Management Consultant 24-7 Virtual Server Consulting
  • Shared Call Center Specialist Emergency Onsite Technical Support Co-managed Service Desk
  • Shared Help Desk Computer Consultants Remote Troubleshooting Co-managed Service Desk
  • Small Business Information Technology Consulting Firm Award Winning Small Business Systems Support
  • Small Business Support Company Network Management Services Small Business
  • Small Business WAP150 Computer Engineer Small Business APs Computer Engineer
  • Small Business Wireless Access Point Support Outsourcing Small Business WAP361 Network Consulting

  • Design Firms MySQL WorkBench
    Best MySQL Community Edition Train

    Progent can provide affordable remote access to an Oracle MySQL RDBMS DBA or software programmer and can assist organizations of all sizes to configure and manage MySQL in a dependable network environment that provides high levels of performance, scalability, and security. Progent also has experience assisting companies migrate databases from an Oracle environment to MySQL.

  • Solaris Migration UNIX Migration Consultants
  • Solaris with Windows Consulting UNIX, Windows Consultant Services
  • Specialist Blackberry RIM Blackberry Online Consulting
  • Spora Ransomware Hot Line Cheyenne Wyoming Netwalker Ransomware Hot Line Cheyenne-Casper
  • Sun Solaris Remote Consult Specialist Linux Remote
  • System Center MOM Consultancy MOM 2007 Professional
  • Systems Management Server 2003 Specialists SMS Server Migration Online Troubleshooting

  • Services Postini
    Anti-Virus Information Technology Consulting

    E-Mail Guard is Progent's economical spam filtering and antivirus solution that offers small businesses world-class protection from spam, viruses, directory harvesting, and other varieties of e-mail-based assaults on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated suite of web-based anti-spam and virus defense services that defuse email assaults before they can penetrate the corporate firewall. Perimeter Manager also lets administrators track and control their e-mail systems, regardless of server vendor, hardware type, or geographic location.

  • Technical Support Duo Multi-factor Authentication 24 Hour Two-factor Authentication Help and Support

  • SCCM 2012 Troubleshooting Consultant
    SCCM 2012 Windows 2010 Provisioning Troubleshooting

    Progent's Microsoft-certified consultants can help your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from an older change management platform or assist you to modify your current SCCM 2012 ecosystem to support your changing IT requirements. Also, Progent can assist you to build an infrastructure that fully supports SCCM 2012 by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services.

  • Technical Support SCOM 2012 Management Packs Integration Services SCOM 2012

  • SQL Server 2017 Application Migration Configuration
    SQL Server 2017 Always Encrypted Professionals

    Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business advantages of migrating to SQL Server 2017 and can help you to plan and implement an efficient migration of your databases and applications to any network model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or on-premises support services ranging from as-needed design assessment or debugging to end-to-end project management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.

  • Telecommuters Cheyenne Consulting - Connectivity Solutions Consulting Services Cheyenne, Wyoming Cheyenne-Casper, United States At Home Workers Cheyenne Consulting - Support Consulting
  • Telecommuters Consulting Experts nearby Cheyenne - Backup/Recovery Technology Consultants Cheyenne-Casper, Wyoming Offsite Workforce Cheyenne Consulting - Backup Systems Consulting Cheyenne, WY
  • Teleworkers Cloud Integration Network Consultants Remote Employees Cloud Integration Online Support
  • Temporary IT Support Staffing Support Services Consulting Support Cheyenne WY Cheyenne IT Staff Augmentation Services Cheyenne Wyoming
  • Top At Home Workers Cheyenne Consulting - Cloud Integration Technology Consulting Experts Cheyenne Offsite Workforce Guidance - Cheyenne - Cloud Systems Consulting Experts Cheyenne
  • Top Cheyenne Ransomware Conti protection and ransomware recovery Cheyenne, U.S.A. Cheyenne Crypto-Ransomware Ryuk Vulnerability Consultation
  • Top MCSE Expert Certified SharePoint 2010 Consulting Computer Consultants SharePoint Workspace 2010
  • Top Quality ProSight Reporting Network Infrastructure Management Setup and Support Remote Online Help ProSight Reporting Auvik Network Managemrnt

  • ISA 2004 Consultant
    Microsoft ISA Server Network Consulting

    Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can assist you to plan, deploy, and manage a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your network that provides the firewall protection, performance and manageability that your business needs.

  • Cheyenne WannaCry Crypto-Ransomware Data-Recovery Cheyenne WY
  • Top Ranked Forefront Network Inspection System Integration MCSE Expert Certified Forefront Threat Management Gateway 2010 Computer Consultants
  • Cheyenne Lockbit Ransomware Recovery Cheyenne, United States
  • Top Rated SCCM 2007 Hardware Inventory Consulting Microsoft Configuration Manager 2007 Network Consultant
  • Cheyenne Spora Ransomware Rollback Cheyenne
  • Troubleshoot Microsoft SQL 2014 Cheyenne Wyoming Cheyenne WY Microsoft SQL Server 2017 Information Technology Outsourcing Group
  • Troubleshooting SIP Trunk Migration IP PSTN Specialists
  • Troubleshooting Windows Server 2016 Windows Server 2016 and SCVMM Online Support
  • Cheyenne Egregor Ransomware Operational-Recovery Cheyenne-Casper, Wyoming
  • UNIX Professionals Solaris Engineer

  • Wireless Network Remote Support
    Online Support Services Wireless Link

    Progent's wireless engineers can help small businesses plan, choose, evaluate, deploy and support secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a degree of security that equals or exceeds wired interfaces. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you identify and install the wireless link technology that match your business needs.

  • UNIX with Windows Online Technical Support Microsoft Experts Consultant Services UNIX, Windows
  • Ubiquiti UniFi Wave 2 WiFi AP Engineers Specialists Ubiquiti UniFi XG switch
  • Ubiquiti UniFi Wave 2 WiFi AP Specialist Ubiquiti UniFi Controller management Specialist
  • Urgent Cheyenne Phobos Crypto-Ransomware Settlement Consultants Cheyenne, WY Cheyenne Nephilim Ransomware Settlement Experts Cheyenne-Casper
  • Urgent Small Business On-site and Remote Support Small Business Information Systems Firms
  • Cheyenne, WY, United States Cheyenne Snatch Ransomware Removal
  • VMware SRM and NSX Disaster Recovery Consulting Services VMware Site Recovery Manager Migration Engineer
  • Virus Protection Support Services Microsoft Exchange 2010 Outsourcing
  • Voice Over IP Remote Support Services Biggest Cisco VoIP Phones and Single Number Reach Professionals
  • WLAN controller Help and Support Support and Integration wi-fi controller
  • Windows 10 Configuration Engineer Windows 10 Installation Support and Help
  • Windows 10 Management Network Consultant Windows 10 Cortana Consulting Services
  • Windows Server 2012 R2 Cloud Specialist Windows Server 2012 R2 Private Cloud Integration
  • Windows Server 2012R2 On-site Technical Support Windows Server 2012 R2 Server Manager IT Consultants
  • Work from Home Employees Consulting Experts nearby Cheyenne - Call Desk Solutions Guidance Cheyenne-Van Nuys Telecommuters Cheyenne Consulting Experts - Help Desk Call Center Outsourcing Guidance Cheyenne-Cheyenne, Wyoming
  • prime infrastructure Specialist Top Troubleshooting prime infrastructure
  • ransomware removal and data recovery Professionals Specialists ransomware rebuild
  • ransomware vulnerability Technology Professional Top Ranked Consultants recovery from ransomware

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