Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Remediation ExpertsCrypto-Ransomware has become an escalating cyberplague that represents an existential threat for organizations unprepared for an assault. Multiple generations of ransomware like the CryptoLocker, WannaCry, Locky, SamSam and MongoLock cryptoworms have been out in the wild for many years and continue to cause havoc. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as more unnamed newcomers, not only encrypt on-line information but also infiltrate most accessible system protection. Information synched to cloud environments can also be ransomed. In a poorly designed environment, it can render automated restoration hopeless and basically sets the entire system back to square one.

Recovering services and information after a ransomware outage becomes a race against the clock as the targeted organization tries its best to contain and remove the ransomware and to restore business-critical operations. Since crypto-ransomware takes time to move laterally, assaults are usually sprung on weekends and holidays, when successful penetrations in many cases take longer to notice. This compounds the difficulty of rapidly assembling and coordinating an experienced mitigation team.

Progent provides a range of services for securing Cheyenne enterprises from ransomware events. These include staff education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of next-generation security solutions with artificial intelligence technology to intelligently discover and quarantine zero-day cyber attacks. Progent also provides the services of veteran ransomware recovery engineers with the skills and perseverance to reconstruct a compromised environment as soon as possible.

Progent's Ransomware Recovery Help
Following a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the keys to decipher any of your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The alternative is to setup from scratch the vital elements of your IT environment. Absent the availability of complete system backups, this calls for a wide range of IT skills, top notch project management, and the willingness to work non-stop until the task is finished.

For two decades, Progent has provided expert Information Technology services for companies across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with accounting and ERP application software. This breadth of experience provides Progent the capability to efficiently determine critical systems and organize the surviving pieces of your IT system following a ransomware penetration and assemble them into a functioning system.

Progent's recovery team uses best of breed project management tools to orchestrate the complex recovery process. Progent knows the urgency of acting swiftly and in unison with a customerís management and IT staff to assign priority to tasks and to put essential systems back on-line as soon as possible.

Client Story: A Successful Ransomware Incident Restoration
A small business hired Progent after their organization was attacked by Ryuk ransomware. Ryuk is thought to have been launched by Northern Korean government sponsored cybercriminals, possibly adopting approaches leaked from the U.S. National Security Agency. Ryuk seeks specific companies with little ability to sustain disruption and is among the most lucrative instances of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing company located in Chicago and has around 500 staff members. The Ryuk event had frozen all essential operations and manufacturing processes. Most of the client's information backups had been on-line at the beginning of the attack and were encrypted. The client was evaluating paying the ransom (in excess of two hundred thousand dollars) and hoping for good luck, but ultimately utilized Progent.

"I canít tell you enough in regards to the help Progent provided us throughout the most fearful period of (our) businesses existence. We had little choice but to pay the hackers behind this attack except for the confidence the Progent experts provided us. That you were able to get our e-mail and important servers back into operation sooner than seven days was beyond my wildest dreams. Every single expert I spoke to or communicated with at Progent was laser focused on getting us restored and was working 24/7 on our behalf."

Progent worked hand in hand the customer to rapidly identify and prioritize the critical services that had to be addressed in order to continue business operations:

  • Microsoft Active Directory
  • E-Mail
  • MRP System
To get going, Progent followed Anti-virus event mitigation best practices by stopping the spread and cleaning systems of viruses. Progent then began the process of recovering Active Directory, the heart of enterprise environments built on Microsoft technology. Microsoft Exchange Server email will not function without AD, and the businessesí financials and MRP applications utilized SQL Server, which requires Windows AD for authentication to the databases.

In less than two days, Progent was able to re-build Active Directory to its pre-attack state. Progent then helped perform rebuilding and hard drive recovery on essential servers. All Exchange data and configuration information were intact, which greatly helped the restore of Exchange. Progent was also able to locate non-encrypted OST files (Microsoft Outlook Offline Data Files) on user workstations and laptops in order to recover email messages. A recent offline backup of the client's financials/MRP software made them able to return these essential programs back online. Although a large amount of work remained to recover completely from the Ryuk damage, critical systems were recovered rapidly:

"For the most part, the production operation was never shut down and we made all customer shipments."

During the following couple of weeks critical milestones in the recovery project were completed through close collaboration between Progent engineers and the client:

  • Self-hosted web applications were returned to operation without losing any information.
  • The MailStore Server exceeding 4 million historical emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables (AR)/Inventory Control modules were 100 percent operational.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Most of the desktops and laptops were functioning as before the incident.

"A huge amount of what occurred during the initial response is nearly entirely a fog for me, but my management will not soon forget the dedication each and every one of you accomplished to give us our company back. Iíve been working together with Progent for at least 10 years, maybe more, and every time I needed help Progent has impressed me and delivered. This time was a Herculean accomplishment."

A likely business-killing disaster was evaded through the efforts of dedicated experts, a broad array of IT skills, and close collaboration. Although upon completion of forensics the crypto-ransomware penetration described here would have been identified and stopped with modern cyber security systems and NIST Cybersecurity Framework best practices, staff education, and well thought out security procedures for information backup and keeping systems up to date with security patches, the reality remains that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware penetration, feel confident that Progent's roster of experts has extensive experience in ransomware virus defense, removal, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), Iím grateful for allowing me to get rested after we got through the initial push. All of you did an impressive effort, and if anyone is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent can help businesses of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and reduce equipment investments. Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Google Android smartphones and tablets.

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    SQL Server 2016 introduces major enhancements in performance, capacity, security, uptime, BOYD integration, and integrated business intelligence. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver remote and onsite support to help organizations of all sizes to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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    Progent can help your organization in any facet of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning high availability architecture for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; designing and implementing Hyper-V; configuring hardware load balancing (HLB); building DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients.

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    Award Winning Microsoft ISA Server Specialists

    Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can help you to design, install, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that provides the firewall protection, speed and manageability that your business requires.

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    Technology Consulting MS SQL 2008

    Progent's Microsoft-Premier SQL consultants offer an array of services to help small companies to plan, deploy, administer, and repair SQL Server 2008 solutions in order to gain the optimum business advantage from Microsoft's state-of-the-art information management technology. In addition, Progent can provide expertise for system architecture, company-wide security, and software programming to increase the business advantage of your IT investment.

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    Progent provides three essential kinds of Helpdesk support : Microsoft Help Desk Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your clients convenient access to a dependable technical resource with extensive experience providing phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Call Center a positive reputation as a solid contributor to company performance. Progent's goal is to resolve and not merely record problems.

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  • Microsoft Certified Expert 64-bit Computing Consultants
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    Progentís Microsoft-certified engineers can help your organization to enhance your workstations from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of migrating to 64-bit PC desktop processing, design an affordable migration strategy that reduces operational disruptions, and deliver inexpensive, professional online help to aid your organization to configure 64-bit PC desktop operating systems and applications on your current computers.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies more than 25 years of background assisting manufacturing, distribution and service organizations to manage complex supply chains and improve the efficiency of key business processes to bring products to market quickly and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with more than 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises consulting that spans from as-needed advice to comprehensive solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, training, and DBA services.

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    Progent's Experts Team provides support in important fields such as Apple OS integration and programs; Support for Linux, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Line-of-business and vertical application help; CIO, management information analyst, and project management outsourcing; Custom applications development and deployment; Web site, eCommerce, EDI, and client information portal development and deployment; SQL support and performance consulting; Business intelligence expertise; and Telecom architecture support.

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    Immediate Online Support Services 64-bit Server

    Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and repair a system-wide move to 64-bit server and desktop OS software and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the key 32-bit programs that you intend to retain as well as the latest 64-bit editions of applications you plan to run.

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    Professional Email Policy Management

    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of ProSight Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall.

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    Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to defend against ransomware or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that reduces your exposure to a ransomware attack and meets your company's needs.

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    If your company runs a Solaris environment or a mixed-platform network, Progent's CISM and CISSP-certified consultants can assist your entire organization in a broad range of security topics including security administration procedures, security design and models, access control products and techniques, applications development security, business processes security, physical security, telecommunications, network and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP define the core skills and international standards of performance that network security professionals are expected to master. These accreditations provide executive management the assurance that those who have earned their CISM or ISSAP certification have the experience and knowledge to offer world-class security management and engineering services.

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    Stealth penetration testing is an important part of any overall IT system security plan. Progentís security experts can run thorough penetration checks without the knowledge of your organization's internal IT resources. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident alerts and event history analysis are correctly set up and consistently monitored.

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    Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create specialized line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting services can show you how to create reports that allow you to analyze your business more effectively, turning uncooked data into valuable understanding of your company and customers.

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    Progentís IT outsourcing packages provide economical computer support for small companies. Whether it includes planning network infrastructure, setting up an in-house Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your network, or building a web-based eCommerce solution, outsourcing your network technical services can reduce expenses and eliminate risks, allowing network service expenses to increase in a more moderate and controlled manner than is possible by assembling a large, all-purpose in-house network support staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and highly available network architecture for your vital business software based on Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's Cisco-certified IT consultants can show you how to create an economical, high availability Internet configuration solution that can achieve 24x7 Internet access through a wide range of high availability Internet network products and services including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert professionals to help you apply the most current technology for fault tolerant Internet access to create an economical, fully redundant Internet network with automatic failover and other features to create zero-downtime Internet connections.

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    Award Winning Microsoft Certified Expert Hyper-V 3.0 Server IT Services

    Widows Server 2012 R2 Hyper-V improves virtualization in critical areas including multitenancy, agile network infrastructure, cloud support, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can assist your company to take advantage of Hyper-V to install and maintain virtual servers to cut network costs and enhance availability.

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    Progent offers cost-effective online assistance to help you to plan, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you through specific technical roadblocks or long-term engagements to help you finish business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you create or support a highly available, protected and efficient infrastructure that is best suited to your computing model. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the business value of your information network.

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    Progent's disaster recovery planning and business continuity professionals can help you create a disaster recovery plan to prepare for an IT network disaster. Progent can help you define a complete disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, non-stop system solution that addresses reliability issues involving a wide range of infrastructure technologies and processes.

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