Crypto-Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ProfessionalsRansomware has become a modern cyber pandemic that poses an extinction-level danger for businesses of all sizes unprepared for an assault. Different iterations of crypto-ransomware like the CryptoLocker, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been around for many years and continue to inflict damage. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with more as yet unnamed viruses, not only do encryption of on-line data but also infect all configured system protection mechanisms. Information synchronized to the cloud can also be rendered useless. In a poorly architected data protection solution, this can make automated restore operations impossible and effectively knocks the network back to zero.

Restoring applications and information after a ransomware attack becomes a race against time as the targeted business fights to stop lateral movement and eradicate the ransomware and to resume mission-critical operations. Because crypto-ransomware requires time to spread, assaults are often launched during nights and weekends, when successful penetrations typically take longer to notice. This compounds the difficulty of rapidly assembling and organizing an experienced response team.

Progent makes available a range of support services for protecting Mesa businesses from ransomware attacks. These include team member training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of the latest generation security solutions with machine learning capabilities to quickly identify and suppress new cyber threats. Progent also can provide the assistance of seasoned ransomware recovery engineers with the track record and perseverance to re-deploy a breached system as urgently as possible.

Progent's Ransomware Recovery Support Services
After a ransomware event, even paying the ransom demands in cryptocurrency does not guarantee that cyber hackers will return the needed keys to decrypt any of your files. Kaspersky Labs determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The other path is to piece back together the essential elements of your Information Technology environment. Without access to full information backups, this calls for a wide complement of skill sets, top notch team management, and the capability to work 24x7 until the job is complete.

For two decades, Progent has made available professional Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have attained advanced industry certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial systems and ERP application software. This breadth of expertise provides Progent the capability to quickly understand critical systems and re-organize the surviving components of your network environment following a ransomware event and assemble them into a functioning system.

Progent's recovery team of experts utilizes top notch project management applications to orchestrate the complex restoration process. Progent appreciates the importance of working rapidly and together with a client's management and IT team members to prioritize tasks and to get essential services back on-line as soon as possible.

Business Case Study: A Successful Ransomware Virus Restoration
A business sought out Progent after their company was penetrated by the Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by North Korean government sponsored criminal gangs, possibly adopting strategies exposed from the U.S. National Security Agency. Ryuk goes after specific businesses with little or no room for operational disruption and is one of the most lucrative incarnations of ransomware malware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in the Chicago metro area and has around 500 workers. The Ryuk intrusion had shut down all business operations and manufacturing capabilities. The majority of the client's data protection had been on-line at the beginning of the intrusion and were damaged. The client was taking steps for paying the ransom demand (in excess of two hundred thousand dollars) and wishfully thinking for the best, but ultimately utilized Progent.


"I cannot thank you enough about the help Progent provided us throughout the most critical time of (our) businesses life. We had little choice but to pay the cyber criminals if it wasnít for the confidence the Progent experts afforded us. That you could get our e-mail and production servers back online faster than five days was something I thought impossible. Each expert I worked with or texted at Progent was laser focused on getting our system up and was working 24/7 on our behalf."

Progent worked hand in hand the client to rapidly assess and assign priority to the critical systems that had to be restored to make it possible to resume departmental functions:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent adhered to Anti-virus event mitigation best practices by stopping lateral movement and cleaning up infected systems. Progent then began the work of bringing back online Windows Active Directory, the foundation of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not work without AD, and the customerís financials and MRP system utilized SQL Server, which needs Active Directory services for security authorization to the information.

Within two days, Progent was able to rebuild Windows Active Directory to its pre-intrusion state. Progent then accomplished rebuilding and hard drive recovery of essential applications. All Microsoft Exchange Server schema and configuration information were intact, which accelerated the rebuild of Exchange. Progent was able to assemble intact OST data files (Outlook Email Offline Data Files) on user workstations and laptops in order to recover email messages. A not too old off-line backup of the businesses financials/ERP software made it possible to return these required applications back on-line. Although significant work was left to recover totally from the Ryuk virus, critical services were recovered rapidly:


"For the most part, the assembly line operation showed little impact and we delivered all customer orders."

Over the following few weeks critical milestones in the recovery process were made in tight cooperation between Progent consultants and the client:

  • Internal web applications were returned to operation without losing any data.
  • The MailStore Exchange Server exceeding 4 million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/AR/Inventory capabilities were 100% operational.
  • A new Palo Alto 850 firewall was brought online.
  • 90% of the user workstations were being used by staff.

"So much of what transpired those first few days is nearly entirely a fog for me, but our team will not soon forget the care each of the team put in to help get our company back. I have utilized Progent for the past 10 years, maybe more, and every time Progent has shined and delivered. This situation was a life saver."

Conclusion
A probable business catastrophe was avoided by results-oriented experts, a broad range of subject matter expertise, and tight collaboration. Although in retrospect the crypto-ransomware penetration described here could have been disabled with current cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator training, and well designed security procedures for information protection and keeping systems up to date with security patches, the fact remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware attack, remember that Progent's team of experts has substantial experience in ransomware virus defense, removal, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were helping), thank you for allowing me to get rested after we got past the first week. Everyone did an incredible job, and if any of your guys is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Cisco Cisco Unified Communications Manager (Unified CM), formerly named CallManager, operates as the core of Cisco's collaboration portfolio. CUCM and Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with unified messaging apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's Cisco-certified consultants can deliver efficient and affordable remote and on-premises expertise to help businesses of any size to create and administer CUCM deployments by providing Unified Communications Manager integration and technical support services that deliver maximum productivity. Progent's consultants can help with any facet of Unified CM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing ISR routers with CUBE support, designing UCS server clustering systems for survivability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

  • Non-stop Data Centers Specialist High-Availability Data Centers Services
  • Notebook VPN Network Assessments Network Companies Desktop VPN
  • Offsite Employees Collaboration Software Remote Support 24 Hour Work from Home Collaboration IT Services
  • Offsite Managed Data Backup/Recovery Services Online Consulting Support ProSight ECHO Managed Cloud Backup Services

  • 24x7 Microsoft T-SQL Contract Programming
    Microsoft SQL Server Technical Support

    Microsoft SQL Server 2005 delivers powerful, standardized tools to computer experts as well as to network users, reducing the difficulty of creating, integrating, managing, and accessing company data and analytical applications in environments ranging from handheld devices to enterprise information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and broad knowledge in planning and deploying information-based, end-to-end business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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  • Onsite Technical Support Remote Monitoring and Reporting Application Monitoring Computer Consultant
  • Open Now CISA Certified Security Expert MySQL Standard Edition Consultant Services MySQL and Windows Specialists
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    Skype for Business IM Services

    Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also reduce expenses by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts offer online and on-premises support services to help your company to manage and troubleshoot your current Lync 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also help you to design and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.

  • Private Cloud Solutions Technology Professional Top Rated Private Cloud Solutions Professional
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    Outsourcing Windows and Linux

    If your business computer system combines Linux technology technology with Windows, Progent can show you how to integrate your computers into a unified network that allows all your operating systems to coexist for simple management, seamless information exchange, high reliability, superior performance, and tight security. Progent's UNIX/Linux and Windows coexistence assistance services include network infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote network support and repair, on-site technical support, and Contact Center support.

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  • Professionals Microsoft 365 integration with on-premises environments Microsoft 365 Deployment Readiness Specialists

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    Altaro O365 SharePoint Backup Computer Consultant

    Progent is an Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to preserve your Microsoft 365} mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.

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  • Red Hat Linux, Sun Solaris, UNIX Support and Setup Gentoo Linux, Sun Solaris, UNIX Help and Support Mesa Arizona
  • Remote Consultancy Offsite Managed Backup Service 24-Hour Microsoft DPM Offsite Data Backup Service Support Services
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  • Remote Support SharePoint Server 2010 Mesa, AZ SharePoint 2010 Help and Support Mesa, Maricopa County, U.S.A.
  • Remote Technical Consultant High Availability Server Clustering MCSE Expert Certified Microsoft Exchange Cluster Setup and Support

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    domain management Consultant

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.

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    Consulting Companies Microsoft Office

    Progent imposes no initialization charge and requires no retainer for services delivered during regular working hours. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to permit simple problems to fester. .

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  • SCVMM 2016 Shielded VM Online Troubleshooting System Center 2016 Virtual Machine Manager Professionals
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    Microsoft Exchange 2003 Remote Support Services

    Progent's Microsoft Premier engineers offer expert consulting for major deployments of Microsoft Exchange Server. Progent's consultants can help you plan multi-location Exchange rollouts or upgrades and can provide local technicians to assist enterprises with installations of Microsoft Exchange in the or any area served by Progent's consultants.

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  • Skype for Business VoIP Consult Microsoft Certified Partner Skype for Business PSTN Gateway Consult
  • Small Company IT Consulting Cisco Online Help Small Business
  • Small Office Outsourced IT Services Information Technology Consulting Firm Small Business

  • Programming Companies Custom Microsoft Access
    .NET Coder

    For custom program creation, Progent can provide software design consultants to produce business software in areas such as commercial transaction webs, web development, Microsoft Business Solutions products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Internet Information Services to create company-specific eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers expertise in a broad array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

  • Solaris Remote Consultant 24-7 Linux Online Consulting
  • SonicWall NSA 9450 Firewall Security Audits SonicWall Firewall Security Company
  • Specialists Apple MobileMe Apple iCloud Network Consulting

  • QTS Sacramento Colocation Center Consultancy
    QTS Sacramento Colocation Center Specialist

    The QTS (formerly Herakles) Internet Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation facility or if you are considering moving your main or offsite backup equipment to the Herakles data center, Progent offers a range of affordable consulting services that include colocation relocation, system installation and updates, infrastructure improvements, comprehensive project management, virtualization configuration, remote network monitoring, centralized system management, software programming, disaster recovery/business continuity solutions, data security assessment, and the use of Progent's Test Lab.

  • Specialists Microsoft Small Business Server 2008 Windows Small Business Server 2008 Consultants
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  • Support Small Business WAP131 Small Business Access Points Online Support Services
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  • Support and Integration Cisco Firesight Management Professionals Cisco Firepower Configuration
  • Support and Integration ProSight ESP Endpoint Protection Services VMware Security Professional
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  • Windows Server 2019 Encrypted Networks Professional
    Windows Server 2019 Cybersecurity Configuration

    Progent's Windows Server 2019 disaster recovery preparedness experts can help your organization to plan and deploy a DR/BC solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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  • Technical Support Services Microsoft Hyper-V 3.0 Server Consolidation Hyper-V 3.0 Shared Nothing Live Migration Integration Services

  • 24x7x365 Exchange 2019 Compliance Remote Consulting
    Exchange 2019 MCDB Cache Specialist

    Progent can help you in any phase of your upgrade to Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up HLB; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook.

  • Technical Support Services SCOM 2012 Cloud Monitoring Datacenter Monitoring Online Support

  • Maryland Migration
    Alabama Implementation

    Progentís Technical Response Center provides affordable nationwide after-hours remote help for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer extended hours phone support and online secure network access to troubleshoot and resolve technical problems rapidly and economically.

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  • Top Exchange Server 2016 Contractor Mesa, AZ, America Maricopa County Arizona, United States Exchange Server 2013 Information Technology Consulting
  • Top Quality Windows Server 2019 Hybrid Solutions Specialist Windows Server 2019 Hybrid Configuration Online Support Services
  • Ubiquiti WiFi Engineers Ubiquiti Security Gateway Consultancy
  • Ubuntu Linux Professional Linux Support Outsourcing
  • Unified Mobility Manager Remote Consulting Unified Contact Center Express (Unified CCX) Consultants
  • Urgent Support and Setup Exchange 2000 Server Upgrade On-site Support Microsoft Exchange
  • Urgent Work at Home Network Infrastructure Computer Consultants Remote Workforce Infrastructure Consultant
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  • VMM Console Support and Integration SCVMM 2012 and VMware Help and Support
  • WannaCry ransomware recovery Professional Specialist ransomware removal and file restore
  • Wi-Fi 6 LAN controller Online Consulting 9800-80 wireless controller Support and Setup

  • Small Business IT Support Small Business
    Small Office Computer Network Consulting

    Progent's Microsoft and Cisco certified network engineers offer advanced help with a broad range of technologies and can deliver that assistance remotely anywhere in the U.S. or in person in select cities throughout the country and anywhere in . Progent provides online help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Microsoft Windows and UNIX/Linux technology. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for the toughest connectivity issues, as well as the the support of CISSP and CISM-qualified security consultants to assist with complex security planning and troubleshooting. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S.

  • Windows 2003 Cluster Server Setup and Support Microsoft Windows Server 2008 Clustering IT Consulting
  • Windows 2003 Server Support and Setup Microsoft Windows Server 2016 Consulting
  • Mesa Netwalker Ransomware File-Recovery Mesa, AZ
  • Windows Knowledge Transfer Router Training

  • ISSAP Certified Security Evaluation
    ISSAP Protecting

    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of rigorous examination and significant experience with network security architecture. ISSAP consultants have in-depth understanding of access control systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can help your company with all aspects of architecture security.

  • Windows Server 2012 Design Consultant Mesa, Maricopa County Windows 2019 Server Computer Network Consultants Mesa, Maricopa County
  • Windows Server 2012 R2 Cloud Engineers Windows Server 2012 R2 Multitenancy Professional
  • Windows Server 2016 PowerShell On-site Support Windows Server 2016 Multi-domain clusters Technical Consultant
  • microsoft system center 2016 operations manager Troubleshooting scom 2016 VMware integration Computer Consultants

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