Ransomware : Your Crippling IT Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that represents an existential threat for businesses vulnerable to an assault. Different iterations of ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for a long time and continue to inflict damage. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus frequent unnamed malware, not only encrypt on-line information but also infiltrate many accessible system restores and backups. Information synchronized to the cloud can also be encrypted. In a vulnerable system, it can make automated recovery useless and effectively knocks the datacenter back to zero.

Getting back on-line applications and data following a crypto-ransomware attack becomes a race against time as the targeted organization fights to stop the spread and eradicate the ransomware and to restore mission-critical operations. Due to the fact that crypto-ransomware requires time to spread, assaults are often sprung on weekends, when penetrations typically take more time to discover. This multiplies the difficulty of rapidly assembling and coordinating a qualified response team.

Progent makes available an assortment of help services for securing Mesa organizations from ransomware attacks. Among these are user training to help identify and avoid phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, in addition to deployment of modern security gateways with AI capabilities to automatically discover and extinguish day-zero cyber threats. Progent in addition provides the assistance of experienced ransomware recovery engineers with the track record and commitment to restore a compromised network as soon as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware event, even paying the ransom in cryptocurrency does not provide any assurance that criminal gangs will provide the needed codes to decrypt all your data. Kaspersky Labs ascertained that seventeen percent of crypto-ransomware victims never recovered their data even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The fallback is to setup from scratch the essential components of your Information Technology environment. Absent access to essential data backups, this requires a wide range of IT skills, top notch team management, and the capability to work continuously until the recovery project is finished.

For two decades, Progent has offered professional Information Technology services for companies throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have earned advanced certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in financial systems and ERP applications. This breadth of experience affords Progent the capability to efficiently determine necessary systems and integrate the surviving pieces of your Information Technology system following a ransomware event and rebuild them into an operational system.

Progent's recovery team of experts utilizes powerful project management systems to orchestrate the complicated restoration process. Progent knows the urgency of working rapidly and in concert with a client's management and Information Technology team members to assign priority to tasks and to get critical services back online as fast as possible.

Case Study: A Successful Ransomware Attack Recovery
A small business escalated to Progent after their organization was penetrated by the Ryuk ransomware. Ryuk is thought to have been created by Northern Korean state criminal gangs, suspected of using algorithms exposed from the United States NSA organization. Ryuk targets specific businesses with limited tolerance for disruption and is one of the most profitable instances of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in Chicago and has around 500 employees. The Ryuk attack had brought down all company operations and manufacturing processes. The majority of the client's information backups had been online at the beginning of the attack and were damaged. The client considered paying the ransom demand (exceeding $200,000) and wishfully thinking for the best, but in the end called Progent.

"I cannot speak enough in regards to the help Progent provided us throughout the most fearful time of (our) companyís survival. We had little choice but to pay the cyber criminals if not for the confidence the Progent experts provided us. The fact that you could get our e-mail system and critical servers back sooner than seven days was something I thought impossible. Every single expert I spoke to or e-mailed at Progent was hell bent on getting our company operational and was working day and night to bail us out."

Progent worked hand in hand the customer to rapidly determine and assign priority to the mission critical elements that had to be addressed to make it possible to restart company operations:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting and Manufacturing Software
To get going, Progent adhered to AV/Malware Processes penetration mitigation best practices by isolating and cleaning up infected systems. Progent then started the process of recovering Microsoft AD, the foundation of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Windows AD, and the client's accounting and MRP applications leveraged SQL Server, which depends on Active Directory services for security authorization to the databases.

In less than two days, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then completed setup and storage recovery on needed servers. All Exchange ties and attributes were intact, which accelerated the restore of Exchange. Progent was also able to find non-encrypted OST files (Outlook Email Off-Line Data Files) on staff PCs and laptops in order to recover mail data. A not too old offline backup of the customerís accounting systems made it possible to restore these vital applications back online. Although a large amount of work was left to recover totally from the Ryuk event, the most important services were restored quickly:

"For the most part, the production manufacturing operation never missed a beat and we did not miss any customer orders."

Over the following few weeks important milestones in the restoration project were made in close cooperation between Progent consultants and the customer:

  • Self-hosted web applications were brought back up with no loss of data.
  • The MailStore Server exceeding four million historical emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/AR/Inventory functions were completely restored.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Nearly all of the user workstations were fully operational.

"So much of what was accomplished that first week is nearly entirely a blur for me, but our team will not forget the urgency all of the team put in to give us our business back. Iíve entrusted Progent for the past ten years, possibly more, and every time I needed help Progent has shined and delivered. This situation was a stunning achievement."

A possible company-ending catastrophe was dodged by dedicated professionals, a wide range of knowledge, and close collaboration. Although in post mortem the ransomware virus attack described here would have been disabled with advanced security solutions and recognized best practices, user and IT administrator training, and properly executed security procedures for backup and keeping systems up to date with security patches, the reality remains that government-sponsored cybercriminals from Russia, China and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware attack, remember that Progent's team of experts has a proven track record in ransomware virus defense, cleanup, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were involved), thank you for allowing me to get rested after we made it over the first week. All of you did an incredible effort, and if anyone is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Mesa
For ransomware system recovery expertise in the Mesa area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Citrix offers a comprehensive line of products that provide enterprise-level manageability, scalability, and performance for server virtualization and for server-based distribution of virtual Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help your company to assess the business advantages of Citrix technology and help you plan, validate, implement, troubleshoot, and maintain Citrix solutions.

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    Progent offers nationwide remote technical support and consulting services for companies that operate Apple Mac environments or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows products. Progent's consultants can provide macOS and Mac OS X clients a range of services including desktop assistance, upgrading to the latest edition of OS X from other earlier versions of Mac, plus help with Mac applications. Progent's specialists in Apple technology can also help you with iPhone and iPad integration and management, or migrating to Apple's iCloud. Remote network consulting provides maximum leverage for your information technology budget by protecting client productivity and limiting the time billed for computer repair services. Advanced online access utilities and skilled technicians and engineers combine to enable Progent to solve the majority of network problems without squandering time and expense by going to your site. In most of cases your network problems can be dealt with over the phone or through a mix of telephone help and online network analysis. Progent can offer the services of Cisco CCIE network engineers and CISM certified security professionals to assist you with the most challenging network problems.

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  • Forefront Threat Management Gateway 2010 Consultant
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    Microsoft Forefront TMG 2010 is based on the proven security capabilities of ISA Server and provides a centrally managed web gateway that acts as a one-server solution for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway provides advanced web security reporting capabilities, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be deployed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft-certified consultants can help your company to plan and execute pilot and production deployments; interface Microsoft Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also help you to migrate economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a feature-rich but manageable IT network. The integration requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires a network expert with real-world background and broad experience in designing and implementing cohesive and comprehensive information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies built into SBS 2011 and SBS 2008. This experience assures you success in installing, managing, and servicing IT solutions powered by the SBS line of servers and applications.

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    Progent offers customized remote instruction for popular client apps and environments including Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training offers the benefits of traditional physical classroom instruction, including instant communication between students and teachers, but eliminates the expenses of transportation and the hassle of trying to synchronize the schedules of multiple students. Offered to individuals or groups of any size, Progent's live online instruction permits the teacher to run the class from a remote office and the clients can be dispersed throughout a campus or across the the U.S. Live online training utilizes proven learning mechanisms such as virtual white boards, real-time questions, and shared desktops. Sessions can be brief and targeted to specialized subjects or extended in time and wider in coverage.

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    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting services to help businesses of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.

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    Widows Server 2012 R2 Hyper-V improves server virtualization in critical areas including multitenancy, agile infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut IT expenses and enhance productivity.

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  • UNIX, Windows Technology Professional
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    If your company has a UNIX or Linux network or a mixed-platform network, Progent's CISA and CISM-premier security specialists can help your entire enterprise in a broad range of security topics such as security administration procedures, security architecture and strategies, connection control systems and methodology, software development security, operations security, hardware security, communications, network and web security, and business continuity preparedness. CISA and CISSP define the basic skills and international standards of knowledge that network security professionals are required to master. These certification give IT management the assurance that those who have earned their CISA or CISM qualification have demonstrated the background and knowledge to offer effective security support and engineering services.

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  • ISA Server 2006 Setup and Support
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    Internet Security and Acceleration Server 2006 is a comprehensive gateway that provides a powerful application layer firewall, virtual private network, and web caching platform for protecting the Internet-facing applications of any sized business against a broad variety of attacks. Progent's Microsoft ISA Server engineers can help you design, cost-justify, pilot, implement, configure and support the Standard or Enterprise edition of ISA Server on your information system.

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    Progent's Microsoft-certified consultants can provide in-depth support in deploying, using and troubleshooting any edition of Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services based on proven best practices to assist businesses of any size to receive all the benefits of this leading platform. Services available from Progent include system design, software configuration and migration, strategies for secure collaboration among onsite and offsite users, network optimization, and specialized webinar training classes.

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    Progent provides support services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewall solutions.

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    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware.

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  • Microsoft Certified Partner Consultant Hourly Cost Network Support Group
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    Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big invoices for quick fixes so you will not be forced to allow simple problems to fester.

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    Besides offering access to Microsoft Dynamics GP specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, upgrade assistance, and one-on-one or group webinar training tailored to meet your particular requirements. Progent's experts also can show you how to integrate and maintain a secure, robust network infrastructure to run your ERP, MRP and accounting solutions.

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