Ransomware : Your Feared IT Disaster
Ransomware  Recovery ExpertsRansomware has become a modern cyberplague that represents an enterprise-level danger for businesses unprepared for an assault. Multiple generations of ransomware such as CrySIS, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for many years and continue to inflict destruction. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as frequent as yet unnamed newcomers, not only do encryption of online data but also infiltrate most accessible system restores and backups. Files replicated to the cloud can also be encrypted. In a vulnerable system, this can make automatic restore operations impossible and effectively knocks the network back to square one.

Restoring programs and data following a ransomware outage becomes a race against the clock as the victim struggles to stop lateral movement and eradicate the ransomware and to restore business-critical activity. Since ransomware needs time to move laterally, attacks are usually launched on weekends, when penetrations tend to take longer to notice. This multiplies the difficulty of rapidly marshalling and coordinating a qualified mitigation team.

Progent offers an assortment of support services for securing Mesa businesses from crypto-ransomware attacks. Among these are team education to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to discover and quarantine zero-day malware assaults. Progent also offers the assistance of expert ransomware recovery consultants with the talent and commitment to re-deploy a compromised system as rapidly as possible.

Progent's Ransomware Restoration Help
After a ransomware penetration, sending the ransom in cryptocurrency does not provide any assurance that distant criminals will return the keys to decrypt any of your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their files after having paid the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The fallback is to piece back together the mission-critical elements of your Information Technology environment. Without the availability of essential information backups, this requires a broad range of skills, well-coordinated project management, and the ability to work continuously until the job is completed.

For decades, Progent has offered professional IT services for businesses across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded top industry certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with accounting and ERP applications. This breadth of experience affords Progent the capability to knowledgably ascertain necessary systems and organize the surviving parts of your Information Technology system following a ransomware event and configure them into an operational system.

Progent's recovery team utilizes state-of-the-art project management systems to coordinate the complicated restoration process. Progent understands the urgency of working swiftly and in unison with a client's management and Information Technology team members to assign priority to tasks and to get key systems back on line as soon as possible.

Business Case Study: A Successful Ransomware Attack Restoration
A business sought out Progent after their company was brought down by the Ryuk ransomware. Ryuk is thought to have been developed by North Korean state cybercriminals, possibly adopting algorithms exposed from the United States NSA organization. Ryuk goes after specific companies with little or no room for operational disruption and is among the most lucrative versions of crypto-ransomware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing business located in the Chicago metro area with about 500 employees. The Ryuk event had paralyzed all business operations and manufacturing processes. Most of the client's data protection had been on-line at the beginning of the intrusion and were damaged. The client was actively seeking loans for paying the ransom (in excess of $200K) and hoping for the best, but in the end brought in Progent.


"I can't say enough in regards to the expertise Progent gave us throughout the most critical period of (our) businesses life. We would have paid the hackers behind this attack except for the confidence the Progent group gave us. The fact that you could get our e-mail and key servers back into operation faster than a week was incredible. Each staff member I interacted with or communicated with at Progent was absolutely committed on getting us restored and was working 24 by 7 to bail us out."

Progent worked hand in hand the customer to rapidly understand and prioritize the most important elements that needed to be restored to make it possible to continue business operations:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Financials/MRP
To begin, Progent adhered to Anti-virus incident mitigation best practices by stopping the spread and clearing up compromised systems. Progent then began the work of bringing back online Microsoft AD, the foundation of enterprise systems built upon Microsoft technology. Microsoft Exchange Server email will not work without Windows AD, and the client's MRP applications used Microsoft SQL Server, which requires Active Directory for security authorization to the data.

In less than 2 days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then charged ahead with rebuilding and hard drive recovery of critical applications. All Exchange ties and attributes were intact, which accelerated the restore of Exchange. Progent was also able to find intact OST files (Microsoft Outlook Off-Line Data Files) on user PCs in order to recover email data. A recent off-line backup of the customer's accounting/ERP software made it possible to restore these required applications back online. Although significant work still had to be done to recover fully from the Ryuk event, essential services were returned to operations quickly:


"For the most part, the manufacturing operation survived unscathed and we delivered all customer deliverables."

During the next couple of weeks critical milestones in the recovery project were completed in tight collaboration between Progent consultants and the client:

  • Internal web applications were restored without losing any information.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was spun up and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory modules were completely recovered.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Most of the user workstations were fully operational.

"A huge amount of what happened those first few days is nearly entirely a blur for me, but my management will not forget the dedication all of the team accomplished to give us our business back. I've trusted Progent for the past ten years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This event was a testament to your capabilities."

Conclusion
A potential business catastrophe was averted with results-oriented experts, a broad range of IT skills, and close teamwork. Although in analyzing the event afterwards the ransomware virus attack detailed here could have been identified and stopped with up-to-date cyber security solutions and security best practices, staff education, and well thought out security procedures for data protection and applying software patches, the fact remains that state-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware attack, remember that Progent's team of professionals has proven experience in ransomware virus defense, cleanup, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were involved), thanks very much for letting me get rested after we got past the initial fire. All of you did an amazing effort, and if any of your team is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Mesa
For ransomware cleanup consulting services in the Mesa area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Sun Solaris platform consulting services provide small companies and developers support for managing and maintaining Sun Solaris systems that run with Microsoft-based technology. Progent can give your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and reliable mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

  • SQL 2014 Information Technology Consulting Mesa Microsoft SQL Server Computer Specialists Mesa Arizona
  • SQL Server 2016 OLTP Configuration SQL Server 2016 OLTP Consulting Services
  • SQL Server Capacity Planning Integration Microsoft SQL Professionals
  • Sales Assistance for IT Services On-site Support Technical Support Reseller Program for Network Support

  • On-site Technical Support MSP360 B2 Backup Storage
    MSP360 Server Backup Network Engineer

    Progent can assist your company to create, implement and debug a backup solution built around MSP360 software. MSP360 enables file or image backup/restore for VMs and physical computers, works with all popular public clouds, and allows you to build a backup ecosystem with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and management of your backup system to prevent data loss caused by user mistakes, system errors, malicious users, and external assaults like ransomware. To read more, go to ProSight Data Protection Services 360 Backup solutions.

  • Security Security Evaluation Mesa Firewall Information systems Security Outsourcing
  • SentinelOne Ransomware Rollback Consulting SentinelOne Endpoint Protection Engineer
  • SentinelOne Singularity Control Reseller Technical Support Services SentinelOne Next Generation Endpoint Protection Consultant
  • Services ProSight Email Spyware Protection Cloud-managed Email Security Technology Professional
  • Mesa Ryuk Crypto-Ransomware Business-Recovery Mesa Phoenix
  • Services Windows Server 2003 Windows 2003 Remote Troubleshooting

  • Consulting Services Exchange 2007 Edge Server
    Engineer Exchange 2007 Server

    Progent's Microsoft certified consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Exchange 2007 Server.

  • Setup and Support Meraki Dashboard Best Meraki Wi-Fi AP Management Online Support Services

  • Mid-size Office Troubleshooting
    Mid-size Company Small Business Network Consulting Company

    Progent provides IT support for medium size companies who have 100 to 250 network clients. The mid-size business or office has traditionally been an underserved part of the market for IT consulting services. The overhead and support access practices of large outside service organizations make them too costly for the ordinary mid-size business or small medium business (SMB), which usually has a minimal information technology budget with which to support an IT network whose complexity and sophistication are often comparable to the networks of much bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual network infrastructure and 24x7 server monitoring, significantly reduces the IT maintenance expenses of an SMB while offering the small organization with enterprise-level service from certified, IT consultants with background in a broad range of small business network solutions. If your mid-sized company or small business is searching for levels of IT support needed by a mid-size office without paying enterprise costs, contact Progent.

  • Shared Service Desk Technology Consulting Help Desk Sharing Support
  • Small Office Tech Expert Small Business Experts
  • Mesa, AZ, US Mesa Ransomware Operational-Recovery
  • Symantec Security Auditing Symantec Firewall Network Intrusion Penetration Testing

  • Microsoft LCS Server 2007 Professionals
    24/7/365 Consultants Microsoft LCS Server IM

    MS Office Communications Server delivers Instant Messaging and presence as part of an extensible, world-class package featuring enhanced security, seamless integration with popular Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product offers lower costs and improved operational efficiencies, increased worker output, and stronger IP security. MS Office Communications Server 2007 has been superseded by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support and troubleshooting help for your Office Communications Server 2007 deployment and can help your organization to assess the advantages of migrating to Skype for Business. Progent can also assist you to plan and execute an efficient migration that will add business value to your IT system

  • Symantec VPN Firewall Network Install Immediate Symantec Raptor Security Consulting
  • Technical Consultants Colorado Louisiana Technical Support Firms
  • Technology Consulting Services Small Business Small Company Online Support
  • Telecommuters Assistance nearby Mesa - Connectivity Solutions Assistance Maricopa County Arizona At Home Workers Mesa Guidance - Solutions Assistance
  • Telecommuters Consulting Services - Mesa - Setup Consulting and Support Services Mesa Work from Home Employees Expertise near Mesa - Integration Expertise Maricopa County Arizona, United States

  • Microsoft Exchange 2003 Upgrade Online Consulting
    After Hours Exchange 2003 Server Migration Consultants

    Progent's Microsoft Premier engineers can provide expert consulting for major implementations of Microsoft Exchange. Progent's consultants can help you plan multi-location Exchange rollouts or upgrades and can provide onsite technicians to help enterprises with deployments of Exchange Server in the or any region served by Progent's engineers.

  • 24/7/365 Mesa Netwalker Crypto-Ransomware Business-Recovery
  • Telecommuters Guidance in Mesa - Cloud Technology Consulting Experts Maricopa County Arizona, U.S.A. 24/7/365 Offsite Workforce Consulting and Support Services - Mesa - Cloud Integration Technology Assistance Mesa, AZ, U.S.A.
  • Top Mesa Remote Workforce Endpoint Management Systems Consulting Services Mesa Arizona Telecommuters Consulting Experts near Mesa - Management Solutions Consulting Experts Mesa
  • Top NetApp SnapMirror Specialists Consultant Services NetApp MetroCluster Synchronous Replication

  • Windows Server 2022 Cybersecurity Configuration
    Microsoft Certified Windows Server 2022 Azure Arc Computer Engineer

    Progent's certified Windows Server 2022 consultants can help your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that combines cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.

  • Top Ranked Chief Information Officer Remote Technical Support Chief Information Officer Support and Help
  • Top Ranked Mesa, Arizona Small Business Computer Consulting Company Mesa-Chandler Information Technology Consulting Firms
  • Top Ranked Technical Consultant Meraki Outdoor Wi-Fi AP 24x7 Meraki Access Point Management Professionals

  • Network Engineer SPS 2019
    24-Hour SharePoint Specialist

    Progent's Microsoft-certified experts can help you rationalize the economic justification for deploying SharePoint Portal Server 2007, consult with you on the most appropriate version of SharePoint for your circumstances, provide configuration and integration expertise, assist you to set up MS SQL Server as a back-end database, optimize your network infrastructure, integrate your standard and customized application programs to operate with SharePoint Server 2007, develop a company-wide security plan that includes portal technology, and provide troubleshooting and Help Desk services.

  • Top Rated Automatic Topology Diagrams Support and Help Open Now ProSight Infrastructure Management Support and Integration
  • Top Rated SCOM 2012 Fabric Monitoring Engineer Microsoft Certified System Center 2012 Operations Manager Consulting Services
  • Top Rated Sun Solaris Consultant Services FreeBSD Small Office IT Outsourcing
  • Top Server Setup Exchange Server 2010 Exchange Technical Support Firm Mesa, AZ, U.S.A.
  • Tracking Service Costs Online Consulting Top Rated Service Reports Configuration
  • Troubleshooting Dynamics GP Software Development Technology Professional Dynamics GP Integration Manager

  • After Hours On-site Technical Support Microsoft Windows Server 2016
    Microsoft Windows 2008 Technical Support Services

    The sophistication and integration demands of Microsoft Windows Servers requires a network consulting team with practical experience and broad familiarity with planning and integrating seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business goals. Progent's consulting support can help you with planning, installing, administering, and troubleshooting Windows Server systems that increase the productivity of your computer system. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.

  • Upgrade Consultant Solaris-Windows Solaris-Windows Migration Consultant
  • Urgent Duo Zero Trust Security Remote Support MFA and Single Sign-on (SSO) Remote Consulting
  • Virtual Server Technology Professional Server Consolidation Online Troubleshooting
  • Virtual Service Desk Specialist Extended Helpdesk Help and Support
  • Wi-Fi access point patch management Consulting Services Consulting Services Cisco switch patch management
  • Windows 10 Cortana Integration Services Windows 10 Trusted Boot Consulting Services

  • Integration Company Microsoft Windows 2022
    Microsoft SQL Server 2016 Network Specialists

    Progent's Microsoft-certified consultants can provide network support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can help you plan, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).

  • Windows 11 and TPM Network Consultant Windows 11 and Android Online Consulting
  • Windows 2003 Cluster Troubleshooting Technical Consultant SQL Server Cluster
  • Windows 2019 Server Remote Troubleshooting Maricopa County Arizona Windows 2019 Server Networking Consultant Mesa Arizona

  • Windows 2012 Clustering Integration Services
    Windows 2012 Cluster Shared Volumes Technology Consulting Services

    Progent's certified failover clustering experts can help companies of all sizes to assess the benefits of adopting Microsoft Windows Server 2012 clustering to create an advanced high-availability/disaster recovery solution, help you to design and install a Windows Server 2012 system, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual ones, and show you how to automate the management of failover clusters.

  • Windows 7 Help Desk Network Consultants Windows 7 Security Integration Services
  • Windows 7 Help Desk Support and Help Microsoft Windows 7 Evaluation Specialists
  • Windows Server 2008 Security Technical Consultant Windows Server 2008 R2 IT Consultants

  • Largest CISA Certified Security Expert NodeZero Certified Threat Assessment Security Certification
    NodeZero Cybersecurity Pen Testing Cybersecurity Team

    Progent's certified cybersecurity consultants can perform NodeZero-powered PEN tests to verify your security monitoring and protection systems and policies are properly set up and effective.

  • Windows Server 2012 R2 Storage Spaces Online Technical Support Online Help Windows Server 2012R2 Security

  • Android patch management Consulting Services
    Services Patch management services

    Progent's support services for software/firmware update management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, endpoints printers, network infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things devices like alarms and robotics.

  • Windows Server 2012R2 Storage Spaces Support Services Online Support Services Windows Server 2012R2 Clustering
  • Windows Server 2019 upgrade Specialist Online Consulting Windows Server 2019 Cluster Operating System Rolling Upgrade

  • Microsoft Exchange 2003 Upgrade IT Consulting
    Technology Consulting Microsoft Exchange Upgrade

    Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Microsoft Exchange 2003 upgrade plan that avoids network disruption, simplifies long-term support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site migrations, Progent has the experience to finish your move rapidly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Exchange 2003 Server that are best aligned to your business goals.

  • Windows Server 2022 Secured-core server Information Technology Consulting Windows Server 2022 upgrade On-site Technical Support

  • Remote Server Management Technology Professional
    American Megatrends MegaRAC Consultancy

    Remote management cards offer network managers complete control of a server without the requirement for a personal visit. Through remote server management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and support a fault-tolerant business network that incorporates remote server management cards and Progent can utilize these remote management cards to provide efficient off-site technical support. Progent has experience with a variety of remote management cards such as Aten remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.

  • Work from Home Solutions Network Consultant Top Quality Helpdesk for At Home Workers Setup and Support

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