Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support staff may take longer to become aware of a breach and are least able to mount a rapid and forceful defense. The more lateral progress ransomware can achieve inside a victim's system, the longer it takes to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Brighton metro area to locate and isolate infected devices and protect undamaged assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Brighton
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and effectively sets the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom fee in exchange for the decryptors required to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs require an additional payment in exchange for not publishing this information or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a big problem depending on the sensitivity of the stolen information.

The recovery work after a ransomware attack has several distinct phases, most of which can proceed in parallel if the recovery workgroup has enough people with the required experience.

  • Containment: This urgent initial step involves blocking the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to go unchecked, the longer and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Containment activities include cutting off affected endpoint devices from the network to block the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the network to a minimal acceptable level of functionality with the least delay. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery team uses advanced collaboration platforms to organize the complicated recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's management and network support group to prioritize tasks and to put vital services back online as fast as feasible.
  • Data restoration: The work required to recover files damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and what recovery methods are required. Ransomware attacks can destroy critical databases which, if not carefully shut down, might have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were not connected at the time of the ransomware assault.
  • Deploying advanced antivirus/ransomware defense: ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the same anti-virus technology implemented by many of the world's largest corporations such as Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, identification, mitigation, repair and forensics in one integrated platform, ProSight ASM cuts TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance carrier, if there is one. Activities include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryption tool; debugging failed files; creating a pristine environment; mapping and connecting datastores to reflect exactly their pre-attack condition; and reprovisioning machines and software services.
  • Forensics: This process involves discovering the ransomware assault's storyline across the targeted network from beginning to end. This history of how a ransomware attack progressed through the network helps you to assess the damage and highlights gaps in security policies or processes that need to be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is typically assigned a high priority by the insurance carrier. Because forensics can be time consuming, it is essential that other key activities such as operational continuity are executed concurrently. Progent maintains an extensive roster of information technology and security experts with the skills needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned advanced certifications in core technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and ERP software. This breadth of skills allows Progent to salvage and integrate the surviving pieces of your information system following a ransomware attack and rebuild them rapidly into an operational system. Progent has collaborated with top insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Brighton
For ransomware system restoration consulting services in the Brighton area, call Progent at 800-462-8800 or see Contact Progent.



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    Progentís certified Cisco IT security consultants offer high-level PIX and ASA Firewall consulting support covering architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and safe access services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-level products, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and high reliability for IT systems of any size. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing common OS-specific security gaps.

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    Progent can assist you in all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    If your organization does not need immediate online support but expects to require assistance with your network soon, you can save time and expenses and ensure that the right expertise will be available when you require it by getting in touch with a Progent sales agent and signing up as a client. For details, phone 800-993-9400 or email information@progent.com.

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    Progent's Solaris platform support services provide small and mid-size companies and software developers support for managing and supporting Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of expertise offers you an easy one-stop source to help you build and maintain a protected and robust mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by combining Windows with major versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and can provide organizations of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to remediate serious issues detected by Microsoft SCOM 2012.

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    Progent's Microsoft-certified consultants can help you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device and application management platform or help you to enhance your existing SCCM 2012 ecosystem to support your changing business needs. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by delivering expertise with associated Microsoft platforms such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent's Check Point Software experts can show you how to choose and configure Check Point Software Firewall software and appliances based on Check Point Software's technology to provide an economical and efficient security solution for your corporate network. Progent can also help you configure other Check Point technologies including ZoneAlarm and Check Point UTM-1 appliances with security products from other suppliers and provide a single source for on-going network support, maintenance, education, and design services.

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    Progentís Disaster Recovery/Business Continuity specialists have extensive backgrounds helping small businesses to reduce system downtime by providing affordable online consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore solutions, and transparent maintenance. Progentís business continuity experts can help your company to plan and test a sensible business continuity strategy that matches your business needs and budget. Progentís disaster recovery engineers can help you to architect, implement, and support fault-tolerant technologies including non-stop Internet access, virtualization, clustering, load balancing, continual online backup, and multi-location hot backup centers.

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    Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable and more secure Active Directory environment. Both options also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier network management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability.

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    Progent's Cisco CCIE-certified SIP infrastructure experts can assist organizations of any size to plan, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected SIP trunks and offer affordable online or on-premises expertise to assist businesses to move efficiently to a modern communications network that offers fast ROI. Progent's certified Microsoft unified communications consultants can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.

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    Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block ransomware or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that reduces your exposure to ransomware and aligns with your company's requirements.

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    Progent's temporary IT staffing services enable businesses to respond to sudden increases in demand for network professionals without dealing with the expense and delays associated with vetting and recruiting experienced technical workers and without adding to your full-time head count.

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    Progent's certified IT consultants offer Windows Server 2016 migration consulting to assist businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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  • Les Kent has a 35-year history of effective technology integration, business administration, marketing, and operations. He has shown a knack for developing sophisticated IT solutions during his time as as a system architect, software developer, project manager, deployment expert, and troubleshooter for small companies, new ventures, and major enterprises.

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    Microsoft Azure Backup Coder

    Progent can help small businesses to move all or part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware investments. Azure includes a comprehensive library of cloud services and Progent can help you to understand the advantages and limitations of various cloud computing models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.

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    Colocation sites allow companies to share world-class data centers for hosting computer hardware that runs critical applications. Progent's Microsoft and Cisco premier IT experts can assist your company with all facets of your colocation program including selecting and moving to a colocation site, designing network architecture, defining required equipment, on-site and remote troubleshooting, establishing offsite system administration, and training your support personnel.

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    Progent's UNIX family support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient single source to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Slackware.

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    Progent can help small and mid-size organizations to set up security defense solutions and deliver mitigation services needed to support a remote workforce.

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