Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel may be slower to become aware of a penetration and are less able to mount a rapid and forceful defense. The more lateral movement ransomware can achieve inside a target's network, the more time it will require to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can help organizations in the Brighton metro area to locate and quarantine breached devices and guard clean assets from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Brighton
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any available system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee in exchange for the decryptors required to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an extra payment for not posting this data on the dark web. Even if you can restore your network to an acceptable date in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded information.

The restoration work after a ransomware penetration has a number of crucial stages, the majority of which can proceed concurrently if the recovery workgroup has enough members with the required experience.

  • Containment: This time-critical first step requires blocking the lateral spread of the attack within your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes consist of isolating infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful degree of functionality with the least delay. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network topology, and safe remote access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the multi-faceted recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's management and network support staff to prioritize activity and to put critical services on line again as quickly as feasible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware assault depends on the state of the network, the number of files that are affected, and what restore techniques are required. Ransomware attacks can take down key databases which, if not carefully shut down, may have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to locate clean data. For example, undamaged OST files may exist on staff PCs and laptops that were not connected at the time of the attack.
  • Deploying advanced AV/ransomware defense: Progent's ProSight ASM gives small and medium-sized businesses the advantages of the same AV tools deployed by some of the world's largest corporations including Walmart, Visa, and Salesforce. By delivering in-line malware blocking, detection, containment, restoration and analysis in one integrated platform, Progent's ProSight ASM reduces TCO, streamlines administration, and expedites resumption of operations. The next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if any. Activities include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryptor tool; debugging decryption problems; creating a clean environment; mapping and connecting datastores to reflect exactly their pre-attack condition; and restoring computers and software services.
  • Forensics: This activity involves uncovering the ransomware attack's progress throughout the network from beginning to end. This history of the way a ransomware assault travelled through the network helps your IT staff to assess the damage and uncovers vulnerabilities in rules or processes that should be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensic analysis is typically assigned a top priority by the cyber insurance provider. Since forensics can take time, it is essential that other important activities such as operational continuity are performed in parallel. Progent has an extensive roster of IT and security professionals with the skills required to carry out activities for containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP software. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware attack and rebuild them rapidly into an operational system. Progent has worked with leading cyber insurance providers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Brighton
For ransomware recovery consulting in the Brighton metro area, call Progent at 800-462-8800 or see Contact Progent.

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