Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to take longer to become aware of a penetration and are least able to organize a quick and coordinated response. The more lateral progress ransomware is able to make within a target's network, the more time it will require to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help businesses in the Nashville metro area to identify and isolate infected servers and endpoints and protect clean assets from being compromised.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Call Progent's Ransomware 24x7 Hot Line for Emergency Support in Nashville
For ransomware recovery help in Nashville, contact Progent at 800-462-8800 or visit Contact Progent.



An index of content::

  • 24 Hour Herakles Data Center Test Lab Engineer VLAN Test Lab Consultant Services
  • 24 Hour Part-Time CIO Integration Services Chief Information Officer Technical Consultant

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800

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  • Urgent Hybrid Exchange Online and Exchange on-premises Support Services
    Hybrid Microsoft 365 Exchange integration Computer Consultants

    Microsoft allows you to create seamless hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have some Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on time and within budget.

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    Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important new features plus a revamped structure. These improvements favorably impact key facets of IT including manageability, high availability (HA), compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the possible advantages of migrating to Exchange Server 2013, design an efficient validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange Server 2013.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.

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    Progent's non-stop interoffice connectivity and fault tolerant network infrastructure professionals can help small organizations achieve non-stop Interoffice connectivity by means of redundant networks with transparent failover. Progent's CCIE engineers can plan and implement high-availability Inter-office networks based on non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over offers affordable 24x7 interoffice connectivity.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed specifically for the legal profession. Progent offers online guidance from NetDocuments consultants who can help legal departments and law firms to plan, configure, administer, tune, or troubleshoot a document management system (DMS) solution powered by NetDocuments.

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    Progent's certified IT experts offer Windows Server 2016 integration consulting services to help businesses of any size to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can help you to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

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    Progent can help companies of all sizes to move any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower equipment expense. Azure includes a wealth of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure you avoid the typical mistakes small companies make when moving to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android smartphones and tablets.

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    Progent can provide the support of RIM BlackBerry-premier experts who can help small companies to design, manage, and troubleshoot BlackBerry technology economically and effectively, eliminating the requirement for an internal BlackBerry specialist and reducing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-expert consultants, Cisco CCIE engineers, and CISSP and CISM-certified security engineers. This wide range of knowledge, in conjunction with Progent's efficient online support model, provides small and mid-size companies an efficient solution for integrating BlackBerry technology seamlessly into their information network.

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    The server cluster technology incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 has been radically re-engineered to simplify the deployment, configuration, and management of clusters that provide greater levels of network availability, security, performance, and versatility. New or improved capabilities include automated cluster Validation, revamped configuration and deployment, unified cluster administration, new cluster infrastructure for maximum uptime, better protection and quorum models, elimination of failure points, greater disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist your company assess the business benefits of Windows clustering, design and execute a deployment, train your IT personnel to administer your cluster environment, deliver continuing consulting and support services, and produce and test a workplace recovery plan.

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  • Microsoft Dynamics GP ERP IT Consulting
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    Progent's Microsoft certified experts provide a variety of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution built, like all Microsoft financial solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains line, provides an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is simple to install and integrate, and with its modular approach you can purchase only the capability you currently need, with the ability to add users and enlarge capabilities in the future. Progent's Dynamics GP/Great Plains Software consulting experts can help you install, configure and manage Dynamics GP/Great Plains 2010 and also earlier versions of Dynamics GP/Great Plains.

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  • Computer Engineer Altaro VM Backup Testing Hornetsecurity Altaro VM Backup and vCenter Remote Consulting
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  • 24x7x365 Technical Support Firm Midsize Business
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    Progent offers IT services for medium size businesses with 100 to 250 network users. The medium size company or work group has typically been an underserved segment of the market for IT support services. The cost structures and service access models of major outside service organizations make them excessively costly for the typical mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to support an information system whose advanced technology and sophistication are frequently comparable to the networks of much bigger companies. Progent's service delivery model, which takes full advantage of remote service, virtual network technology and 24x7 network monitoring, dramatically lowers the IT maintenance costs of a small-medium business while providing the mid-size organization with big-company service from certified, world-class experts knowledgeable in a wide range of small business technologies. If your mid-sized company or small business is looking for the quality of IT help needed by a mid-size organization without paying big-company costs, contact Progent.

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    Progent's fault tolerant network experts provide reliability consulting, disaster recovery services, network load balancing, non-stop interoffice access, fault-tolerant Internet connection design, 24x7 data center support, and other 24x7 networking services to help your company configure a 24x7 environment for strategic applications. Progent possesses the knowledge and experience to design affordable, fault-tolerant networks by deploying the expanding suite of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-location network with a completely mirrored Internet interface and intelligent system load balancing.

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    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Medium-size companies who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.

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    Progent can show you how to design, configure, manage, monitor, and repair a viable Wi-Fi LAN infrastructure, recommend sensible components, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also help you build a thorough wireless network security strategy that is well aligned with the security plan for your overall corporate network.

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    Progent's Check Point Software firewall experts can show you how to design, configure, and administer firewall solutions built around Check Point Software NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent's consultants can also assist you support legacy Check Point firewall models or migrate efficiently to Check Point's next-generation security gateways.

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  • Microsoft Access software programming Consulting
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    Progent can provide economical online support for all editions of Office Access including desktop and browser-based versions and offers expert assistance for Access application programming, database migration, performance tuning, BI reporting, and maintenance. Progent also offers tailored webinar training for Office Access application development and DBA services.

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  • SentinelOne Phishing Defense Professional
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    Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management solution that includes machine learning technology and advanced services to provide comprehensive endpoint detection and response.

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    Microsoft Operations Manager Consultants

    Progent's Microsoft-certified consultants have more than a decade of experience planning, deploying, enhancing and fixing Microsoft SCOM environments and can provide companies of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and customize SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to help you to remediate critical problems detected by SCOM 2012.

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  • Juniper J Series Router Security Consulting
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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    If your business network combines UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can show you how to incorporate your servers into a cohesive environment that allows all your operating systems to run side by side for easy management, transparent dataflow, high reliability, superior performance, and tight protection. Progent's UNIX and Microsoft Windows integration support offerings feature IT infrastructure integration and support, consulting for Windows services for UNIX, online network monitoring and management, online technical support and troubleshooting, in-person technical support, and Help Desk services.

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  • SMS Upgrade Configuration
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    Progent's Microsoft consultants provide small and mid-size businesses world-class consulting support for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration automation. Configuration Manager 2007 is the new title for the change management platform previously known as Systems Management Server. Configuration Manager offers a variety of enhancements to Microsoft Systems Management Server 2003 such as full automation, built-in Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's certified engineers can help you use Systems Management Server or Configuration Manager economically for automated OS and application software deployment, security patch administration, software tracking, and licensing reconciliation. Progent's engineers can also assist your company to migrate efficiently from Systems Management Server to Configuration Manager.

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    Nagios and MRTG are useful, Open Source monitoring utilities that operate with Linux and can be deployed to analyze UNIX/Linux environments, MS Windows networks, or mixed-platform situations in which the Linux OS and Windows coexist. Nagios allows network managers to monitor network services including POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to graph the bandwidth in and out of SNMP-enabled network devices such as servers, routers, and switches. Progent's network integration experts can show you how to utilize both these programs to tune and troubleshoot your computer network.

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    Progent's Cisco CCIE-certified wireless network infrastructure experts can provide online or on-premises configuration and debugging support to help you to design, configure, update, tune, manage and troubleshoot Aironet Wi-Fi AP environments of any scale or architecture. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to build an enterprise connectivity foundation that is simple to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet Wi-Fi APs to accommodate your specific office layout, building structure, and expected network traffic.

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    Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to assess the benefits of Exchange 2010 for your company and can help you to design and implement an efficient migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will provide quick payback by increasing your productivity, lowering the expense of equipment and service, simplifying management, and consolidating your key communications platforms.

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    Microsoft Small Business Server is a low-cost collection of essential servers that offers the basis for a powerful but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions included with Small Business Server 2011 requires a network consultant with hands-on background and broad knowledge in planning and implementing effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, administering, and troubleshooting network solutions powered by the Microsoft SBS suite of servers and applications.

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  • Windows 8.1 Client Hyper-V Implementation Support
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    Progent's Microsoft-certified experts can deliver a variety of consulting services to assist companies of any size to install, manage, and support IT systems that include workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to design and configure test labs to assess Microsoft Windows 8.1 and plan and execute Windows 8.1 deployment projects following proven methodologies.

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  • Critical Security Protection Bulletins Security Tech Services
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    This page includes the latest updates on cybersecurity threats, patches, and leading practices. Call or email Progent if your organization needs assistance securing your network against the latest IT security threats.

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  • Macola Development Companies
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    Besides providing the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent can provide consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, administration help, upgrade assistance, and one-on-one or group online training classes customized to meet your specific requirements. Progent's consultants also can show you how to build and maintain a protected, robust server and communications foundation to run your ERP, MRP and accounting applications.

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    Progent can help small and medium-size companies to design, set up and debug the network infrastructure for teleworkers.

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    Progent can assist your business in any and all facets of your upgrade to Exchange Server 2016 such as designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your VMs, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    Progent can assist you to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve compliance, and boost worker output by ensuring that critical applications are always current, tracking product licenses, and monitoring resource usage profiles to help you make informed purchasing decisions. Once your organization is set to update your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and implement an efficient move to SCCM 2012.

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    Progent offers IT support for mid-size businesses who have 100 to 250 network clients. The medium size business or office has traditionally been an overlooked segment of the market for IT support services. The overhead and support delivery models of large third-party service firms make them too expensive for the typical mid-size company or small medium business (SMB), which commonly has a modest IT budget with which to support an information system whose advanced technology and capability are frequently similar to the information systems of far larger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual network technology and proactive network monitoring, dramatically reduces the IT maintenance expenses of a small-medium business while providing the mid-size organization with big-company support from certified, world-class consultants knowledgeable in a wide array of midsized business technologies. If your mid-sized company or small business is searching for levels of IT support needed for a medium size organization without budgeting enterprise costs, call Progent.

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    Progent's Symantec experts can assist you to maintain legacy Symantec firewall and Symantec VPN appliances including the Raptor and Symantec VelociRaptor line or help you upgrade to current firewall/VPN solutions. Progent can also enable you to design and implement a complete security plan that can incorporate firewall/VPN devices and utilities, outsourced security and network protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single resource for on-going technical support, maintenance, education, and security expertise.

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    Progent offers nationwide online phone support and consulting services for companies who operate Apple Mac OS X environments or whose IT systems include a mix of Mac with Microsoft Windows products. Progent's experts can provide Mac clients a variety of IT services such as desktop support, migration to the most recent version of Mac OS X from legacy versions of Apple macOS and OS X, plus help with Mac applications. Progent can also help your business with Apple iPhone and iPad support, or moving to iCloud. Online IT help provides optimum return for your information technology dollar by preserving user efficiency and limiting the time charged for computer repair services. Sophisticated remote support technology and experienced service specialists and engineers combine to enable Progent to solve most IT issues without squandering time and money by traveling to your location. In the vast majority of cases your IT issues can be dealt with over the phone or through a combination of phone support and online connectivity. Progent can offer the services of Cisco CCIE network engineers and CISM certified security specialists to assist you with the toughest network problems.

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    Progent's proven ransomware recovery consultants can help you to rebuild an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    Progent's experienced Cisco IT security consulting professionals provide expert PIX and ASA Firewall consulting services covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a proven, purpose-built operating system, minimizing possible OS-specific security gaps.

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    Progent's CISSP-premier cybersecurity consultants can assist businesses of any size with any aspect of IT security. Progent can create cost-effective cybersecurity solutions that guard a small office against modern malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that accommodate local, online, and mobile users sharing IT resources spread over multiple physical sites and public and private clouds.

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  • Microsoft Data Protection Manager 2016 Information Technology Consulting
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    System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified recovery functions for Microsoft environment. SCDPM 2016 delivers application-aware protection for critical platforms such as Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V and VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to design, deploy, manage, and repair an enterprise-wide backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous release of DPM or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can provide as-needed guidance to help you through technical bottlenecks or provide comprehensive project management support to help you complete your Data Protection Manager 2016 initiative on time and within your budget.

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  • Microsoft Operations Manager Case Studies
    Operations Manager Case Studies

    Before Progent's MOM-based solution, system problems were approached reactively, once workers complained about them. With the benefit of proactive, computer generated alerts and trend analyses sent by MOM, Progent can now ward off system troubles before they becomes serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with potential problems before clients know that the problems exist. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class reliability, security and productivity.

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  • Hornetsecurity Altaro VM Backup Restore Technical Support
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    Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud architectures and also enables cost-effective cloud backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or onsite consulting services to assist you to plan, deploy, optimize and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.

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  • Fully Redundant Network Consulting
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    Progent's high availability interoffice connectivity and fault tolerant network connection consultants can help small organizations achieve fault tolerant Interoffice connectivity via fully redundant system architectures featuring automatic failover. Progent's Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office networks supported by non-stop EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connections and transparent fail-over can provide affordable 24x7 interoffice connectivity.

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