Ransomware : Your Feared IT Nightmare
Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyber pandemic that poses an enterprise-level danger for organizations vulnerable to an assault. Versions of ransomware like the CryptoLocker, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for many years and still cause damage. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with daily as yet unnamed viruses, not only do encryption of on-line data but also infect most accessible system restores and backups. Files replicated to the cloud can also be corrupted. In a vulnerable system, this can render automatic restore operations impossible and basically sets the datacenter back to zero.

Getting back programs and data following a crypto-ransomware attack becomes a sprint against the clock as the victim fights to stop lateral movement and clear the virus and to restore enterprise-critical activity. Because ransomware requires time to move laterally, penetrations are frequently sprung on weekends, when penetrations in many cases take longer to discover. This multiplies the difficulty of promptly marshalling and organizing a capable mitigation team.

Progent offers a variety of support services for securing Downers Grove enterprises from ransomware events. These include staff training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat protection to detect and quarantine zero-day modern malware assaults. Progent in addition can provide the services of veteran crypto-ransomware recovery professionals with the track record and commitment to re-deploy a breached system as quickly as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a ransomware attack, even paying the ransom demands in cryptocurrency does not guarantee that cyber criminals will return the needed codes to decrypt any or all of your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The fallback is to re-install the mission-critical components of your Information Technology environment. Absent access to full data backups, this calls for a broad complement of IT skills, professional project management, and the ability to work 24x7 until the task is over.

For decades, Progent has offered certified expert Information Technology services for businesses throughout the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have been awarded advanced industry certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP software solutions. This breadth of expertise provides Progent the skills to rapidly ascertain critical systems and consolidate the surviving parts of your network system after a ransomware event and configure them into an operational network.

Progent's ransomware team of experts uses state-of-the-art project management tools to orchestrate the sophisticated restoration process. Progent understands the importance of working quickly and together with a customer's management and IT resources to prioritize tasks and to get critical systems back on-line as fast as possible.

Case Study: A Successful Ransomware Attack Response
A business contacted Progent after their network system was brought down by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean government sponsored hackers, suspected of using technology exposed from the United States NSA organization. Ryuk goes after specific businesses with little tolerance for disruption and is one of the most lucrative versions of crypto-ransomware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturer headquartered in Chicago and has about 500 staff members. The Ryuk intrusion had paralyzed all essential operations and manufacturing capabilities. The majority of the client's data backups had been directly accessible at the time of the intrusion and were encrypted. The client considered paying the ransom demand (in excess of $200,000) and wishfully thinking for the best, but ultimately engaged Progent.

"I cannot say enough in regards to the expertise Progent gave us during the most critical time of (our) company's existence. We most likely would have paid the criminal gangs if it wasn't for the confidence the Progent group gave us. That you were able to get our e-mail and key applications back into operation sooner than 1 week was something I thought impossible. Each staff member I talked with or texted at Progent was laser focused on getting us back online and was working day and night to bail us out."

Progent worked together with the customer to quickly determine and prioritize the mission critical areas that needed to be addressed to make it possible to continue business functions:

  • Windows Active Directory
  • Exchange Server
  • Financials/MRP
To begin, Progent followed ransomware incident mitigation industry best practices by halting the spread and cleaning systems of viruses. Progent then started the work of restoring Windows Active Directory, the foundation of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Windows AD, and the customer's MRP system leveraged Microsoft SQL, which requires Windows AD for security authorization to the information.

Within two days, Progent was able to restore Windows Active Directory to its pre-penetration state. Progent then assisted with reinstallations and hard drive recovery on critical applications. All Exchange Server ties and attributes were intact, which accelerated the restore of Exchange. Progent was able to collect local OST files (Microsoft Outlook Off-Line Folder Files) on team workstations and laptops in order to recover email messages. A not too old off-line backup of the client's financials/ERP systems made it possible to return these vital applications back on-line. Although significant work needed to be completed to recover completely from the Ryuk virus, critical systems were restored quickly:

"For the most part, the production manufacturing operation showed little impact and we made all customer sales."

Throughout the next few weeks critical milestones in the recovery project were achieved through close collaboration between Progent engineers and the customer:

  • In-house web applications were restored without losing any data.
  • The MailStore Microsoft Exchange Server with over four million historical emails was brought online and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/AR/Inventory functions were fully operational.
  • A new Palo Alto 850 firewall was installed and configured.
  • 90% of the desktop computers were back into operation.

"A huge amount of what occurred in the initial days is mostly a haze for me, but my management will not forget the urgency each of your team accomplished to give us our company back. I've entrusted Progent for the past 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This time was a Herculean accomplishment."

A likely business catastrophe was avoided with top-tier professionals, a wide range of subject matter expertise, and close teamwork. Although in retrospect the crypto-ransomware attack described here could have been disabled with modern security technology and recognized best practices, staff education, and appropriate incident response procedures for backup and applying software patches, the fact remains that government-sponsored hackers from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware attack, feel confident that Progent's roster of experts has a proven track record in ransomware virus blocking, remediation, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were involved), thanks very much for letting me get rested after we got over the most critical parts. All of you did an amazing job, and if any of your team is around the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Downers Grove
For ransomware recovery consulting in the Downers Grove metro area, call Progent at 800-462-8800 or see Contact Progent.

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