Crypto-Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Remediation ConsultantsRansomware has become a modern cyber pandemic that presents an extinction-level danger for businesses of all sizes poorly prepared for an attack. Different iterations of ransomware such as CryptoLocker, WannaCry, Locky, SamSam and MongoLock cryptoworms have been circulating for a long time and still cause destruction. More recent variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with frequent as yet unnamed malware, not only do encryption of on-line data but also infect all accessible system backup. Information synched to off-site disaster recovery sites can also be encrypted. In a vulnerable environment, this can render automated restoration hopeless and basically knocks the network back to zero.

Getting back applications and information after a crypto-ransomware intrusion becomes a sprint against the clock as the targeted business struggles to contain and clear the crypto-ransomware and to resume business-critical activity. Because ransomware needs time to move laterally, attacks are often launched on weekends, when attacks may take longer to detect. This multiplies the difficulty of quickly marshalling and orchestrating a knowledgeable response team.

Progent offers a range of services for securing Downers Grove businesses from ransomware penetrations. These include staff education to help recognize and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, in addition to setup and configuration of the latest generation security solutions with AI technology to automatically detect and extinguish new cyber threats. Progent in addition offers the assistance of seasoned ransomware recovery consultants with the skills and commitment to reconstruct a breached environment as urgently as possible.

Progent's Ransomware Restoration Support Services
Following a crypto-ransomware penetration, even paying the ransom in cryptocurrency does not guarantee that criminal gangs will respond with the keys to decrypt all your files. Kaspersky determined that 17% of ransomware victims never recovered their files after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The other path is to piece back together the mission-critical elements of your Information Technology environment. Without the availability of complete data backups, this requires a wide complement of IT skills, well-coordinated project management, and the willingness to work continuously until the task is complete.

For twenty years, Progent has provided certified expert IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have been awarded high-level industry certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience with accounting and ERP applications. This breadth of expertise provides Progent the ability to knowledgably understand important systems and re-organize the surviving components of your network environment following a ransomware penetration and assemble them into a functioning network.

Progent's ransomware team of experts deploys best of breed project management applications to coordinate the sophisticated restoration process. Progent knows the importance of working rapidly and together with a customerís management and IT staff to assign priority to tasks and to put essential systems back online as soon as possible.

Client Case Study: A Successful Ransomware Virus Restoration
A client hired Progent after their network system was brought down by Ryuk crypto-ransomware. Ryuk is believed to have been created by Northern Korean state cybercriminals, possibly adopting strategies leaked from the United States National Security Agency. Ryuk goes after specific organizations with little room for disruption and is one of the most lucrative examples of ransomware viruses. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company based in the Chicago metro area with around 500 staff members. The Ryuk penetration had paralyzed all business operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the start of the intrusion and were eventually encrypted. The client was evaluating paying the ransom demand (more than $200,000) and praying for good luck, but in the end reached out to Progent.


"I cannot say enough in regards to the help Progent provided us throughout the most critical period of (our) companyís survival. We had little choice but to pay the cyber criminals if it wasnít for the confidence the Progent experts afforded us. The fact that you could get our e-mail and key applications back into operation quicker than 1 week was beyond my wildest dreams. Every single expert I got help from or texted at Progent was amazingly focused on getting us operational and was working day and night to bail us out."

Progent worked hand in hand the client to rapidly understand and assign priority to the mission critical applications that needed to be restored in order to resume company functions:

  • Active Directory
  • E-Mail
  • Accounting/MRP
To begin, Progent adhered to ransomware incident response industry best practices by isolating and clearing up compromised systems. Progent then started the steps of recovering Microsoft Active Directory, the core of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server email will not operate without AD, and the businessesí MRP software leveraged Microsoft SQL, which needs Windows AD for authentication to the data.

In less than 2 days, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then assisted with setup and hard drive recovery of the most important applications. All Microsoft Exchange Server data and attributes were intact, which accelerated the rebuild of Exchange. Progent was able to assemble local OST files (Outlook Email Offline Folder Files) on user PCs in order to recover email messages. A not too old off-line backup of the businesses financials/MRP software made them able to recover these required applications back available to users. Although major work was left to recover completely from the Ryuk virus, core services were restored quickly:


"For the most part, the assembly line operation did not miss a beat and we did not miss any customer deliverables."

During the next few weeks important milestones in the restoration process were accomplished in tight collaboration between Progent consultants and the client:

  • Self-hosted web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was restored to operations and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory functions were 100% operational.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Most of the user workstations were fully operational.

"A huge amount of what happened those first few days is mostly a blur for me, but we will not forget the urgency each of the team put in to give us our company back. I have been working with Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered as promised. This situation was no exception but maybe more Herculean."

Conclusion
A likely business-ending disaster was averted with top-tier experts, a broad range of knowledge, and close teamwork. Although in hindsight the ransomware incident detailed here could have been shut down with modern security solutions and security best practices, user and IT administrator training, and well thought out security procedures for data backup and applying software patches, the reality remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and are not going away. If you do fall victim to a ransomware incident, remember that Progent's roster of experts has proven experience in crypto-ransomware virus blocking, remediation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thanks very much for allowing me to get some sleep after we got through the most critical parts. Everyone did an amazing job, and if any of your guys is around the Chicago area, dinner is my treat!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Downers Grove
For ransomware system recovery services in the Downers Grove area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Cisco-certified network consultants can show you how to design an economical, 24x7 Internet connection solution that can achieve non-stop Internet connectivity via a broad array of fault tolerant Internet access technologies including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers CCIE consultants to show you how to apply the latest technology for fault tolerant Internet connections to implement an economical, fully redundant Internet network with automatic failover and other capabilities to create fault tolerant Internet connections.

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    Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's servers in an environment that gives the highest level of dependability and expandability and is in addition simple to move to any data center. Progent's Private Cloud Hosting options are based on proven virtualization platforms that enable small and midsize businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and network management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence.

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    Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2003 migration strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-location migrations, Progent offers the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange 2003 support, repair, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.

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    Progentís Microsoft certified experts offer a variety of support services for Dynamics GP. Dynamics GP is a Microsoft accounting package and business management tool based, like all Microsoft accounting tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP 2010, the latest version of Microsoft financial products in the Dynamics GP line, provides a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics GP/Great Plains is simple to install and configure, and with its modular design you are able to purchase only the functions you currently need, with the option to add clients and enlarge capabilities when necessary. Progentís Dynamics GP Software consulting engineers can show you how to install, configure and administer Dynamics GP 2010 as well as older versions of Microsoft Dynamics GP/Great Plains.

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    Progent's Windows consulting experts can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and upgrade support for Windows 10 provided by Progent include ROI analysis, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, telecommuter connectivity, security and compliance, streamlined deployment and management, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and end users, and post-migration consulting support.

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    Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner and more secure AD implementation. Both versions also offer the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier network management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability.

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    The Help Desk Call Center support delivery structure used by Progent's Technical Response Center offers small and midsize businesses an efficient alternative to dependence on independent service individuals by offering extensive expertise shared by numerous support groups, optional 24x7 availability of emergency help, escalation capability to appropriate experts for handling the most difficult problems, support consistency and reliability, quick follow-up enforced by veteran IT service administrators, a selection of convenient mechanisms for requesting service jobs, plus a high level of progress transparency enabled by ticket updates and available via a web portal.

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    If you are an information technology engineer with technical support experience, joining Progent and working for our clients will enhance your skills through interaction with our team of mutually supportive, high-output consulting experts. Progent's commitment to offering IT consulting and technical help to small and midsize companies will offer you the opportunity to consult in depth with decision makers and add significantly to the success of exciting organizations. Also, Progent's virtual office environment provides the most advanced tools for off-site support and wireless access to help you to deliver speedy fixes when you take on mission-critical issues.

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    Progent offers advanced remote consulting services to help businesses connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

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    Progent's Microsoft-certified consultants can assist your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy change management platform or assist you to enhance your existing SCCM 2012 environment to support your evolving IT needs. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM by providing advanced consulting support for related Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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