Ransomware : Your Feared Information Technology Disaster
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that presents an existential danger for businesses of all sizes vulnerable to an attack. Different versions of crypto-ransomware such as Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been running rampant for years and still inflict destruction. More recent versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit and Nephilim, plus more as yet unnamed newcomers, not only encrypt online data but also infiltrate most configured system restores and backups. Information replicated to cloud environments can also be corrupted. In a vulnerable system, this can make any restore operations useless and basically knocks the entire system back to zero.

Restoring services and data after a ransomware attack becomes a race against the clock as the targeted organization fights to contain the damage and cleanup the virus and to resume business-critical operations. Because crypto-ransomware needs time to replicate, attacks are usually sprung during nights and weekends, when attacks in many cases take more time to detect. This compounds the difficulty of rapidly assembling and orchestrating a capable response team.

Progent provides a range of support services for protecting The Woodlands businesses from ransomware events. These include team member education to help identify and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to deployment of modern security solutions with machine learning capabilities to intelligently detect and disable zero-day cyber threats. Progent also offers the assistance of veteran ransomware recovery engineers with the skills and commitment to restore a compromised network as soon as possible.

Progent's Ransomware Restoration Help
Subsequent to a crypto-ransomware event, even paying the ransom in cryptocurrency does not guarantee that merciless criminals will provide the needed codes to unencrypt any of your files. Kaspersky Labs determined that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to re-install the key components of your Information Technology environment. Absent the availability of full information backups, this calls for a broad range of IT skills, top notch team management, and the ability to work non-stop until the task is finished.

For twenty years, Progent has made available certified expert IT services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have earned high-level certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with financial management and ERP software solutions. This breadth of experience gives Progent the capability to efficiently determine important systems and consolidate the remaining pieces of your computer network environment after a ransomware event and rebuild them into a functioning network.

Progent's recovery team of experts utilizes best of breed project management systems to orchestrate the sophisticated recovery process. Progent appreciates the urgency of acting rapidly and in unison with a client's management and Information Technology resources to assign priority to tasks and to put the most important systems back on line as soon as humanly possible.

Business Case Study: A Successful Ransomware Intrusion Recovery
A small business hired Progent after their network was attacked by the Ryuk ransomware virus. Ryuk is generally considered to have been deployed by Northern Korean state hackers, possibly adopting strategies exposed from the United States NSA organization. Ryuk seeks specific organizations with little or no ability to sustain operational disruption and is among the most profitable instances of crypto-ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago and has around 500 workers. The Ryuk attack had paralyzed all business operations and manufacturing capabilities. The majority of the client's data backups had been online at the beginning of the intrusion and were encrypted. The client was taking steps for paying the ransom (in excess of $200K) and praying for good luck, but in the end called Progent.


"I canít speak enough about the care Progent gave us throughout the most stressful time of (our) businesses existence. We most likely would have paid the criminal gangs if not for the confidence the Progent group gave us. The fact that you were able to get our e-mail and production applications back sooner than 1 week was incredible. Each staff member I talked with or messaged at Progent was laser focused on getting us back online and was working non-stop on our behalf."

Progent worked with the client to quickly identify and assign priority to the most important applications that had to be recovered in order to continue company operations:

  • Windows Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To begin, Progent adhered to ransomware incident response best practices by halting lateral movement and clearing up compromised systems. Progent then began the steps of bringing back online Windows Active Directory, the key technology of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange email will not operate without AD, and the client's MRP system leveraged SQL Server, which depends on Windows AD for authentication to the database.

Within 48 hours, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then accomplished setup and storage recovery on the most important servers. All Exchange Server ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to locate intact OST files (Microsoft Outlook Off-Line Data Files) on various PCs to recover email information. A not too old offline backup of the customerís accounting systems made it possible to recover these vital programs back available to users. Although a lot of work remained to recover totally from the Ryuk attack, the most important systems were returned to operations quickly:


"For the most part, the manufacturing operation ran fairly normal throughout and we made all customer shipments."

During the following couple of weeks critical milestones in the recovery project were achieved through tight collaboration between Progent consultants and the client:

  • Internal web sites were brought back up with no loss of data.
  • The MailStore Server with over 4 million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control functions were fully operational.
  • A new Palo Alto 850 firewall was installed and configured.
  • Most of the desktops and laptops were operational.

"A huge amount of what happened in the initial days is mostly a blur for me, but my team will not soon forget the dedication all of you put in to give us our business back. I have entrusted Progent for the past 10 years, maybe more, and every time Progent has shined and delivered as promised. This time was a stunning achievement."

Conclusion
A probable business-ending catastrophe was dodged through the efforts of hard-working experts, a broad array of subject matter expertise, and close collaboration. Although in post mortem the crypto-ransomware virus incident described here should have been identified and disabled with up-to-date cyber security solutions and security best practices, staff education, and well designed incident response procedures for data protection and proper patching controls, the reality is that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's team of experts has a proven track record in crypto-ransomware virus blocking, mitigation, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were contributing), thanks very much for letting me get some sleep after we got over the first week. Everyone did an impressive effort, and if any of your guys is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent offers affordable online consulting to help your business to plan, deploy, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or support a resilient, secure and scalable infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the strategic value of your IT network.

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  • Services SSL certificate management
    Specialists ProSight network infrastructure documentation management

    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.

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  • Mac Application Class
    Top Rated Office Outlook for Mac Train

    Progent can provide one-on-one training designed for individuals who want to expand their knowledge of the macOS and OS X platform, Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for macOS and Mac OS X application software.

  • Open Now Consulting Services Exchange Server Migration Microsoft Exchange Server 2010 Migration Specialist
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  • Private Cloud Hosting Services Specialists Private Cloud Solutions Specialist

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    Private Cloud Virtual Datacenter Hosting Services

    Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the maximum level of availability and scalability and is also easy to migrate to another host. Progent's Private Cloud Hosting and Management services are based on proven virtualization technologies that allow small and midsize companies with mixed- platform IT systems to save dramatically on the costs of capital equipment, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.

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    Progent's Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to deploy, manage, monitor and repair the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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  • NetApp SnapMirror Engineers
    NetApp MetroCluster Switchover Consultant

    Progent offers enterprise clients the help of a certified NetApp consultant to deliver online or onsite support for NetApp's entire line of SAN products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN deployments efficiently based on leading practices.

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    Progent can help you to utilize Cisco's infrastructure technology to create a solid basis for your onsite, cloud-centric, or hybrid data center and improve operations in vital areas including resource utilization, security and compliance, versatility, uptime, and recoverability.

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  • Apple Mac Connectivity Support Outsourcing
    Mac RAID Remote Technical Support

    Progent's Mac networking engineers can help you with a broad array of system foundation areas such as system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies including VoIP and fast wireless connectivity. For business networks based exclusively on Apple Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and depth to deal with the complexity of planning, integrating, and supporting a network architecture that is reliable, safe, productive and aligned with your corporate goals. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan storage area network systems. Progent can also provide certified professionals to help you with Cisco routers and switches.

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  • Services ProSight Phishing Defense
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    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.

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    System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy recovery functions for Microsoft environment. SCDPM 2016 offers application-aware backup for critical workloads such as Microsoft SQL, Exchange and SharePoint, protects Windows and Linux virtual machines, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to plan, implement, administer, and troubleshoot an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can help you to migrate from a previous version of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver as-needed guidance to help you through challenging issues or deliver comprehensive project management services to make sure you complete your Data Protection Manager 2016 deployment on time and on budget.

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    Office 365 authentication Remote Support

    Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 Exchange Online and local Exchange systems. This allows you to have some mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is completed on schedule and on budget.

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    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Medium-size businesses who utilize trusted independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.

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    WSUS Engineer

    Microsoft Windows Server Update Services allows network managers to deploy and track the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, network support personnel can completely and easily manage the distribution of patches that are released via Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft WSUS deployment, setting up user's computers, establishing the Group Policy settings, and ensuring your Microsoft Software Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.

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  • SharePoint 2016 MinRole Consultants
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    Progent's Microsoft-certified consultants offer economical online and onsite expertise, application development, and technical support services for organizations of any size who want to upgrade to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.

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  • Microsoft System Center 2016 Virtual Machine Manager Onsite Technical Support
    SCVMM 2016 Virtual Switch Remote Consulting

    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network monitoring and management tools and is intended to offer a unified mechanism for configuring and managing virtualized fabric and services across hybrid environments that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of any size with any aspect of building, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, help you migrate efficiently from older versions of Virtual Machine Manager, design processes for creating and deploying VMs and hosts, design high-availability scale-out clusters, integrate your private cloud infrastructure with public clouds, configure virtual switches, write and refine PowerShell scripts, and assist you to evaluate the potential business benefits of new capabilities such as Storage Replica and Host Guardian Service. Progent's hypervisor experts offer world-class Hyper-V consulting and VMware vSphere support.

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  • Microsoft Certified Expert Consultant Lync Server 2013 certificate management
    Consulting Services Lync Server 2013 Back End Server

    Microsoft Lync 2013, now called Skype for Business, enables organizations of all sizes to create a centrally managed and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing style with IM, presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN calling enabled for a broad range of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 experts and network architects can assist you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your present and future goals, implement Lync 2013 so as to speed up your ROI, and deliver custom webinar and onsite training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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  • WatchGuard Firebox T35 Firewall Network Security Evaluation
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    Progent provides support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.

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    Progentís Microsoft certified consultants offer a variety of consulting services for Dynamics GP. Microsoft Dynamics GP is a financial and business analysis solution built, like all Microsoft financial solutions, on the expandable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its modular approach you are able to purchase only the capability you currently need, with the ability to expand users and increase capabilities in the future. Progentís Microsoft Dynamics GP consulting engineers can help you install, customize and manage the latest release of Microsoft Dynamics GP or migrate efficiently from an earlier version.

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  • Jabber Voicemail Network Engineer
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    Progent's Cisco Jabber consultants offer remote or on-premises expertise to assist businesses of any size to plan, implement, manage, update or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the products, technologies and services that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration ecosystem.

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