Crypto-Ransomware : Your Worst IT Disaster
Ransomware  Remediation ExpertsCrypto-Ransomware has become a too-frequent cyber pandemic that poses an extinction-level threat for organizations poorly prepared for an assault. Multiple generations of ransomware such as Dharma, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for a long time and still inflict damage. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as additional as yet unnamed newcomers, not only encrypt on-line data files but also infiltrate all configured system backups. Information synchronized to the cloud can also be encrypted. In a vulnerable system, this can make automatic recovery impossible and effectively sets the datacenter back to zero.

Restoring services and information following a ransomware attack becomes a sprint against the clock as the victim struggles to stop the spread and clear the virus and to resume mission-critical activity. Because ransomware takes time to move laterally, attacks are often launched at night, when penetrations typically take more time to detect. This compounds the difficulty of promptly mobilizing and orchestrating a qualified response team.

Progent has a variety of services for protecting The Woodlands organizations from crypto-ransomware attacks. These include staff training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to discover and quarantine zero-day modern malware attacks. Progent in addition can provide the assistance of experienced crypto-ransomware recovery engineers with the skills and perseverance to re-deploy a compromised network as quickly as possible.

Progent's Ransomware Restoration Help
Soon after a crypto-ransomware event, sending the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will respond with the needed keys to decipher any or all of your information. Kaspersky estimated that seventeen percent of crypto-ransomware victims never recovered their information after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The other path is to setup from scratch the key parts of your Information Technology environment. Absent the availability of essential information backups, this calls for a wide complement of skill sets, well-coordinated project management, and the willingness to work continuously until the task is done.

For twenty years, Progent has made available professional Information Technology services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have attained high-level certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise with financial management and ERP software solutions. This breadth of experience provides Progent the skills to knowledgably ascertain critical systems and consolidate the remaining pieces of your computer network system after a ransomware event and configure them into a functioning system.

Progent's recovery group uses best of breed project management applications to coordinate the sophisticated recovery process. Progent appreciates the importance of acting rapidly and in unison with a client's management and Information Technology staff to prioritize tasks and to get key systems back on-line as soon as humanly possible.

Customer Story: A Successful Crypto-Ransomware Intrusion Restoration
A customer sought out Progent after their organization was brought down by the Ryuk ransomware. Ryuk is generally considered to have been created by North Korean government sponsored hackers, suspected of adopting techniques leaked from the United States NSA organization. Ryuk targets specific businesses with little ability to sustain operational disruption and is among the most profitable iterations of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in the Chicago metro area with around 500 workers. The Ryuk attack had disabled all essential operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the beginning of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom (more than $200K) and wishfully thinking for good luck, but in the end called Progent.

"I can't thank you enough in regards to the support Progent gave us throughout the most critical time of (our) company's survival. We had little choice but to pay the cyber criminals if it wasn't for the confidence the Progent experts provided us. The fact that you could get our e-mail and key servers back online quicker than five days was earth shattering. Each expert I talked with or communicated with at Progent was hell bent on getting us restored and was working day and night on our behalf."

Progent worked together with the client to quickly identify and prioritize the essential areas that needed to be recovered in order to restart business functions:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To get going, Progent adhered to ransomware incident response best practices by stopping the spread and cleaning systems of viruses. Progent then began the steps of restoring Active Directory, the heart of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not work without Windows AD, and the customer's financials and MRP software used Microsoft SQL Server, which requires Windows AD for authentication to the database.

Within two days, Progent was able to rebuild Active Directory to its pre-penetration state. Progent then assisted with setup and hard drive recovery on critical servers. All Exchange ties and attributes were usable, which greatly helped the restore of Exchange. Progent was able to find intact OST files (Outlook Email Off-Line Data Files) on various desktop computers in order to recover email data. A not too old off-line backup of the businesses financials/ERP systems made them able to recover these required applications back on-line. Although major work remained to recover totally from the Ryuk damage, essential systems were returned to operations rapidly:

"For the most part, the production operation was never shut down and we made all customer sales."

Throughout the next few weeks important milestones in the restoration project were completed in tight cooperation between Progent engineers and the client:

  • Self-hosted web sites were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control capabilities were 100 percent recovered.
  • A new Palo Alto 850 firewall was deployed.
  • Ninety percent of the user desktops were back into operation.

"Much of what transpired in the early hours is nearly entirely a blur for me, but our team will not soon forget the dedication each of you accomplished to give us our business back. I've been working together with Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered as promised. This time was a Herculean accomplishment."

A possible enterprise-killing disaster was averted through the efforts of top-tier professionals, a broad range of technical expertise, and close collaboration. Although in analyzing the event afterwards the ransomware virus incident detailed here should have been stopped with modern security technology solutions and recognized best practices, user and IT administrator training, and well designed incident response procedures for information backup and keeping systems up to date with security patches, the reality is that state-sponsored hackers from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware attack, remember that Progent's team of experts has substantial experience in ransomware virus defense, removal, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thank you for letting me get some sleep after we made it through the first week. All of you did an amazing effort, and if anyone that helped is around the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in The Woodlands
For ransomware system recovery services in the The Woodlands area, call Progent at 800-462-8800 or visit Contact Progent.

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    GIAC was established in 1999 to validate the skill of computer security experts. GIAC accreditations are recognized by companies and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer expertise with any of the network security disciplines addressed under GIAC accreditation including auditing network vulnerability, event handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

  • UNIX Consultant Services Sun Solaris Specialist
  • Urgent Exchange Server 2007 Computer Consultants Microsoft Exchange Computer Consultant
  • Urgent MSP360 SQL Backup Integration Services Network Engineer MSP360 Exchange Mailbox Backup
  • Urgent NetScreen Security Team Juniper NetScreen IPsec VPN Audit
  • Urgent The Woodlands Ransomware Cleanup The Woodlands The Woodlands The Woodlands Emergency Crypto-Ransomware Recovery
  • WannaCry ransomware hot line Consultant Services ransomware data recovery Professionals

  • On-site Technical Support Exchange 2016 Migration
    Technical Consultant Exchange 2016 Mailbox migration

    Progent can assist your business in any and all facets of your upgrade to Exchange Server 2016 including designing HA architecture for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

  • The Woodlands MongoLock Ransomware Repair
  • WatchGuard Firebox T-Series Firewall Cybersecurity Firms WatchGuard XTM Firewall Security Audit Services

  • Consulting Citrix Hyper-V Management
    Citrix Essentials Consultants

    Progent's Citrix experts can assist you to evaluate the strategic benefits of the various editions of Essentials for Hyper-V, help you to integrate Citrix management utilities in your Microsoft Hyper-V environment, and demonstrate to you how to use Citrix Essentials to improve the responsiveness, uptime, flexibility, and recoverability of your virtualized environment while reducing the cost of resources and operations and streamlining management tasks.

  • Wi-Fi controllers patch management Consulting Internet of Things patch management Professionals
  • Windows 7 Wireless Online Consulting Windows 7 Help Desk Computer Engineer

  • VMM Console Technical Consultant
    Microsoft SCVMM 2012 NVGRE Gateway Help and Support

    Progent can assist organizations of any size to adhere to leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and libraries; plan, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist your business to upgrade from an older release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment so you realize maximum return on investment.

  • The Woodlands NotPetya Crypto-Ransomware Recovery The Woodlands
  • Windows 8.1 Security Network Engineer Services Microsoft Windows 8.1
  • Windows Server 2003 Specialists Immediate Windows 2003 Information Technology Consulting
  • The Woodlands Nephilim Crypto-Ransomware Rollback
  • Windows Server 2016 High Availability Computer Consulting Microsoft Certified Partner Windows Server 2016 Multi-domain clusters Consultants

  • Specialist ProSight Hosting for Virtual Servers
    Private Cloud Integration Specialist

    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's production servers in a solution that delivers the maximum degree of dependability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting options are based upon mature virtualization techniques that allow small companies with multi- platform environments to save dramatically on the expense of capital investments, system support, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.

  • Windows Small Business Server Technical Consultant MS Windows SBS 2008 Consult

  • System Center MOM Specialist
    Immediate Operations Manager Online Support Services

    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, enhancing and fixing SCOM environments and offer organizations of any size expert online or onsite consulting support for SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or on-premises troubleshooting to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.

  • Work at Home Employees Consultants in The Woodlands - Endpoint Security Solutions Consulting Experts Montgomery County Work from Home Employees The Woodlands Guidance - Network Security Systems Consulting

  • Biggest Integration Support Windows 2012 Failover Clustering
    Failover Clusters Windows Server 2012 Information Technology Consulting

    Progent's certified failover clustering experts can assist businesses to evaluate the advantages of deploying Microsoft Windows Server 2012 clustering technology to create an advanced high-availability/disaster recovery strategy, assist your organization to plan and install a Windows Server 2012 system, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual ones, and show you how to centralize the management of failover clusters.

  • Work from Home Employees The Woodlands Consulting Experts - Conferencing Technology Expertise The Woodlands Telecommuters Voice/Video Conferencing Systems Consulting Services The Woodlands, TX
  • Workspace ONE Endpoint Management Small Business Computer Consulting Firm Intune Mobile Device Management Small Business IT Consultants
  • XenApp Virtual Applications Services Citrix XenApp Datacenter Support
  • prime infrastructure Consultant DNA Center Technical Support Services
  • ransomware removal and restore Consult WannaCry ransomware recovery Consult

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