Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support personnel may be slower to recognize a breach and are least able to mount a rapid and forceful response. The more lateral progress ransomware can achieve within a victim's network, the more time it takes to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can help organizations in the Liverpool area to identify and quarantine infected servers and endpoints and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Liverpool
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any available system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee for the decryption tools required to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an extra settlement for not publishing this information or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a big issue according to the sensitivity of the stolen information.

The restoration work after a ransomware penetration has a number of distinct stages, most of which can proceed in parallel if the response workgroup has enough members with the required skill sets.

  • Containment: This urgent initial step requires blocking the sideways progress of ransomware within your network. The longer a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine processes consist of isolating infected endpoints from the network to block the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a minimal acceptable level of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure remote access management. Progent's ransomware recovery experts use advanced collaboration tools to organize the complicated recovery effort. Progent understands the importance of working quickly, tirelessly, and in unison with a client's management and IT group to prioritize activity and to get vital resources on line again as fast as possible.
  • Data restoration: The effort required to recover files damaged by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which recovery techniques are required. Ransomware assaults can destroy key databases which, if not carefully closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line during the assault.
  • Setting up modern AV/ransomware defense: ProSight ASM gives small and mid-sized businesses the benefits of the same anti-virus technology deployed by many of the world's biggest corporations including Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, containment, repair and analysis in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines management, and promotes rapid resumption of operations. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryption utility; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to match exactly their pre-attack state; and recovering physical and virtual devices and software services.
  • Forensic analysis: This activity involves learning the ransomware attack's progress across the network from start to finish. This history of how a ransomware attack travelled within the network helps you to assess the damage and highlights shortcomings in rules or work habits that should be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is typically given a top priority by the insurance carrier. Since forensics can take time, it is critical that other key activities like business resumption are executed in parallel. Progent maintains an extensive roster of IT and data security experts with the knowledge and experience needed to carry out the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and onsite IT services throughout the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged pieces of your IT environment following a ransomware intrusion and rebuild them rapidly into a functioning system. Progent has worked with top insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in Liverpool
For ransomware system recovery expertise in the Liverpool area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft and Cisco-certified network engineers can assist you to determine the value of Exchange Server 2010 for your business and can help your IT staff to plan and carry out an efficient upgrade to Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer fast return on investment by improving your workers' efficiency, cutting the expense of hardware and support, streamlining management, and consolidating your vital communications platforms.

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  • Altaro VM Backup Support and Help
    Urgent Altaro VM Backup Disaster Recovery Computer Consultant

    Altaro VM Backup provides small businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, distributed, and cloud environments and also enables low-cost backup to Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level recovery capability for individual files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing larger deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of services to assist you to design, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup.

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    Progent Management Team Network Support Technician

    Progent's management team includes seasoned veterans with decades of background providing network consulting, technical support, and long-term IT planning to organizations ranging in size from small offices to Fortune 500 companies. Great service requires great people, and Progent is proud to have put together a management team that can provide businesses with the best service value in the industry.

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  • Lync Server 2013 Front End Server Consultant Services
    Specialist Lync Server 2013 and SharePoint

    Lync 2013, renamed Skype for Business, allows businesses of any size to build a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide range of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants and network architects can assist your company to evaluate the advantages of Lync Server 2013, design an on-premises, cloud-based (via Microsoft Lync Online) or hybrid model appropriate for your present and future plans, implement Lync Server 2013 so as to speed up your ROI, and deliver live online and onsite training to your management team and end users. Progent has expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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    Urgent Windows Server Hyper-V 2016 Hybrid Cloud Online Support Services

    Hyper-V 2016 incorporates key technologies initially designed for and proven on Azure, one of the world's largest public clouds. This pedigree significantly improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network topology for a cloud-centric or hybrid deployment, develop and carry out a non-disruptive upgrade strategy, train your IT administration and technical support personnel, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you maximum business value.

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  • Consultant Services SMS Server Upgrade
    24 Hour Systems Management Server Remote Consulting

    Progentís Microsoft certified consultants provide small and mid-size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical applications rapidly and reliably to appropriate workers, lower product costs and adhere to licensing agreements by understanding patterns of usage, improve Windows security by improving your awareness of weak points and by delivering targeted updates, manage your external workforce through industry standards independent of connection or location, and lower operational expenses by fully utilizing the administrative functions built into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application installation, security patch administration, and resource tracking management including software and hardware inventory.

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  • 24 Hour SQL Server 2017 and Hyper-V Consulting Services
    Best SQL Server 2017 Application Migration IT Consultants

    Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of migrating to SQL Server 2017 and can help you to design and implement a smooth migration of your current SQL Server environment to any network architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or onsite support ranging from as-needed architecture review or troubleshooting to comprehensive project management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.

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