Ransomware : Your Feared IT Disaster
Ransomware  Remediation ExpertsCrypto-Ransomware has become a modern cyber pandemic that poses an existential threat for businesses poorly prepared for an attack. Multiple generations of ransomware like the Reveton, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for many years and still inflict damage. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with more unnamed viruses, not only do encryption of online critical data but also infect many accessible system protection. Files synchronized to cloud environments can also be ransomed. In a vulnerable environment, it can render automatic restoration impossible and effectively sets the network back to square one.

Retrieving programs and information following a ransomware event becomes a race against the clock as the targeted business struggles to contain the damage and remove the crypto-ransomware and to restore enterprise-critical activity. Due to the fact that crypto-ransomware requires time to replicate, attacks are usually sprung during weekends and nights, when penetrations tend to take more time to notice. This multiplies the difficulty of promptly mobilizing and coordinating a knowledgeable response team.

Progent offers a variety of help services for protecting Barueri-Alphaville enterprises from ransomware attacks. Among these are user training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to identify and disable zero-day malware attacks. Progent in addition provides the services of expert crypto-ransomware recovery consultants with the talent and perseverance to restore a compromised network as urgently as possible.

Progent's Ransomware Restoration Support Services
After a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not guarantee that criminal gangs will respond with the needed keys to decipher all your files. Kaspersky estimated that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The other path is to piece back together the mission-critical elements of your IT environment. Absent access to complete system backups, this requires a wide range of skills, professional project management, and the willingness to work 24x7 until the recovery project is over.

For twenty years, Progent has provided certified expert IT services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded advanced certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience in accounting and ERP application software. This breadth of experience provides Progent the capability to rapidly understand necessary systems and re-organize the surviving components of your IT system after a ransomware penetration and configure them into a functioning network.

Progent's recovery group utilizes state-of-the-art project management tools to orchestrate the complicated restoration process. Progent appreciates the importance of acting swiftly and together with a client's management and IT staff to assign priority to tasks and to put essential services back online as soon as humanly possible.

Case Study: A Successful Ransomware Incident Response
A customer contacted Progent after their organization was taken over by the Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state cybercriminals, possibly using technology exposed from America's National Security Agency. Ryuk goes after specific organizations with limited room for disruption and is one of the most profitable examples of ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago with around 500 employees. The Ryuk event had brought down all business operations and manufacturing processes. The majority of the client's backups had been on-line at the start of the intrusion and were encrypted. The client was pursuing financing for paying the ransom demand (exceeding $200K) and hoping for the best, but ultimately made the decision to use Progent.


"I can't thank you enough in regards to the support Progent gave us throughout the most stressful period of (our) businesses survival. We would have paid the criminal gangs except for the confidence the Progent experts afforded us. That you could get our e-mail system and important applications back online quicker than seven days was earth shattering. Each person I worked with or e-mailed at Progent was laser focused on getting our system up and was working 24/7 to bail us out."

Progent worked with the customer to quickly understand and assign priority to the most important applications that had to be addressed to make it possible to resume business functions:

  • Microsoft Active Directory
  • Electronic Messaging
  • Financials/MRP
To begin, Progent adhered to ransomware penetration response best practices by stopping the spread and clearing up compromised systems. Progent then started the process of restoring Microsoft AD, the core of enterprise environments built on Microsoft Windows technology. Exchange messaging will not function without Active Directory, and the client's MRP applications used Microsoft SQL Server, which needs Active Directory services for authentication to the data.

Within 2 days, Progent was able to re-build Active Directory services to its pre-intrusion state. Progent then assisted with setup and storage recovery of mission critical servers. All Microsoft Exchange Server data and attributes were intact, which accelerated the restore of Exchange. Progent was also able to assemble local OST files (Microsoft Outlook Off-Line Folder Files) on user PCs to recover mail information. A recent off-line backup of the client's accounting/ERP software made it possible to restore these vital programs back servicing users. Although a large amount of work remained to recover fully from the Ryuk damage, the most important services were returned to operations quickly:


"For the most part, the production manufacturing operation did not miss a beat and we did not miss any customer sales."

Over the following couple of weeks important milestones in the recovery process were made in close cooperation between Progent team members and the client:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was brought on-line and available for users.
  • CRM/Orders/Invoices/Accounts Payable/AR/Inventory modules were 100% recovered.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Ninety percent of the user PCs were being used by staff.

"A lot of what went on during the initial response is nearly entirely a fog for me, but I will not soon forget the urgency all of you put in to help get our business back. I've been working together with Progent for the past ten years, maybe more, and every time I needed help Progent has shined and delivered as promised. This event was a life saver."

Conclusion
A potential company-ending catastrophe was avoided with dedicated professionals, a wide spectrum of IT skills, and close collaboration. Although in hindsight the crypto-ransomware penetration described here would have been identified and blocked with advanced security systems and ISO/IEC 27001 best practices, user education, and properly executed incident response procedures for data backup and proper patching controls, the reality is that government-sponsored cyber criminals from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware incursion, remember that Progent's roster of experts has proven experience in ransomware virus defense, cleanup, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were involved), thanks very much for making it so I could get rested after we got past the most critical parts. Everyone did an incredible job, and if any of your guys is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Barueri-Alphaville
For ransomware system recovery expertise in the Barueri-Alphaville metro area, call Progent at 800-462-8800 or see Contact Progent.



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  • Online Troubleshooting Security Remote Technical Support PIX Firewall
  • Open Now Red Hat Linux Network Engineer Mandriva Linux Specialist
  • Barueri-Alphaville Lockbit Crypto-Ransomware Restoration Barueri
  • PEN Testing information Systems Audit MCSE Expert Certified Stealth Penetration Testing Computer Security Specialist
  • ProSight Enhanced Security Protection Consulting Services ProSight Next Generation Endpoint Protection Remote Consulting
  • Professional VMware Server Consolidation VMware VMotion Consultant Services

  • SMS Server 2003 Upgrade Online Consulting
    Systems Management Server 2003 Online Support

    Progent's Microsoft certified experts offer small and mid-size companies world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical applications rapidly and automatically to specified users, lower product expense and adhere to licensing agreements by understanding usage profiles, improve Windows protection by improving your awareness of weak points and by delivering critical updates, manage your external workforce through accepted standards independent of connection or geography, and lower operational costs by fully utilizing the administrative functions incorporated into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch administration, and resource tracking management including software and hardware inventory.

  • Professionals Microsoft Exchange 2010 Upgrade Microsoft Exchange 2010 Upgrade Consultancy
  • Open Now Barueri-Alphaville Hermes Crypto-Ransomware Mitigation Barueri, SP
  • Professionals Wireless LAN 24-7 Building-to-building Wireless Consultant
  • Progent Media Relations Technology Professional Progent Cybersecurity Experts Consult
  • Ransomware Cleanup and Restore Barueri, Alphaville Industrial Maze Ransomware Hot Line
  • Red Hat Linux IT Consulting Redhat Linux Consultants

  • IT Consulting SQL Server 2014 AlwaysOn
    Online Support SQL Server 2014 AlwaysOn

    Microsoft SQL Server 2014 includes major improvements in key areas including performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates transparently with all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises services such as system design, deployment, administration, troubleshooting, and application development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.

  • Remote Consulting Automated Desktop Management ProSight Windows Server Management Information Technology Consulting

  • Stealth Penetration Testing Evaluation
    Secure Cybersecurity Pen Testing

    Stealth intrusion checking is a key component of any overall network security plan. Progent's security experts can perform thorough intrusion checks without the awareness of your company's in-house IT resources. Stealth penetration checking shows whether existing security defense tools such as intrusion detection alerts and event log monitoring are properly configured and actively observed. Progent can provide ongoing autonomous penetration testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and unsound IT product defaults can be combined by threat actors into the multi-front attacks common to modern variants of ransomware.

  • Remote Data Backup and Recovery Service Remote Technical Support Microsoft DPM Offsite Data Backup Service Support and Help
  • Barueri, Alphaville Industrial Barueri-Alphaville Ryuk Crypto-Ransomware Infection Operational-Recovery Example
  • Remote MS SQL Server Development Firm SQL Server Replication Services
  • Remote Server Management Cards Professional Remote Server Management Professionals
  • Remote Technical Support Network Load Balance CCNP Certified Fault Tolerant Interoffice Connectivity Technical Support
  • Remote Troubleshooting Dynamics GP Accounting Microsoft Financial Software Technical Support
  • Remote Workers Barueri-Alphaville Consultants - Endpoint Security Systems Consulting and Support Services Barueri, State of Sao Paulo Work at Home Employees Expertise nearby Barueri-Alphaville - Network Security Solutions Consulting Alphaville, São Paulo
  • Risk Mitigation Network Consultants Best CRISC Certified Network Consulting

  • Azure and Dynamics GP Contract Programming Firm
    Azure and Dynamics GP Programmer

    Progent can assist small companies to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Azure offers a wealth of cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and make sure that you sidestep the common mistakes small companies make when migrating to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and also to manage Apple iOS devices and Android handhelds.

  • Urgent Barueri-Alphaville Locky Ransomware Business-Recovery Barueri, State of Sao Paulo
  • SCCM 2012 Planning Support SCCM 2012 Patch Management Remote Technical Support
  • SCDPM 2012 Backup and Restore Support SCDPM 2012 Upgrade Technology Consulting Services
  • SCVMM 2016 Hyper-V Clusters Specialist Support and Help SCVMM 2016 and VMware ESXi
  • SQL Server 2016 Data Mining On-site Support IT Consultant SQL Server 2016 and VMWare
  • Top Quality Barueri-Alphaville Hermes Crypto-Ransomware System-Rebuild Barueri
  • SQL Server 2019 Computer Systems Consulting Alphaville, São Paulo Technical Support Firms Microsoft SQL 2008 Alphaville, São Paulo
  • Security Management Specialist Security Management Consult
  • SentinelOne Vigilance Respond MDR Integrator Computer Engineer SentinelOne Malware Forensics Experts Engineer
  • Services Solaris Solaris Consultant Services
  • SharePoint 2010 Information Technology Consulting Barueri, SP Alphaville, São Paulo SharePoint Server 2013 Technical Support Services

  • System Center Operations Manager Support Services
    Urgent MOM 2007 Online Support Services

    Mid-sized companies can enjoy all the benefits of Microsoft Operations Manager and have fast access to Progent's Microsoft and Cisco Premier IT consulting professionals. Thanks to Progent's economically priced network support packages, mid-size businesses can choose a basic co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, automated warnings, in-depth system analysis, Help Desk support, and online troubleshooting. For businesses with line-of-business environments who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide medium-size business networks world-class reliability, security and performance.

  • SharePoint 2016 Data Loss Prevention Computer Consulting SharePoint 2016 Power Query Consultants
  • SharePoint Server 2003 IT Consultant SharePoint Portal Server Remote Consulting

  • Freelancing Jobs Cisco Engineering
    Senior Network Engineer Contract Job Opportunities

    Progent is hiring a range of full-time workers including solutions-driven Microsoft Certified Systems Engineers; connectivity consultants who have Cisco CCDP or CCIE credentials; and specialists in advanced system architecture with experience in mobile access, wireless integration, non-stop systems, disaster recovery solutions, data preservation, and virtual servers. Progent is also looking for workstation support technicians, off-site troubleshooting specialists, and CISSP or CISM certified security professionals. We are also looking for experienced managers who can operate efficiently in our high-growth, virtual office model. Progent contracts freelance professionals with proven expertise and hands-on experience in important IT topics outside our main technical concentration. Our Experts Team employs contractors who offer consulting and development support for mission-critical applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth expertise with non-Microsoft operating systems such as Linux derivatives, Apple OS, or Solaris, or offer world-class skills in technologies like telecommunications, web design, EDI, web commerce, or database management. Independent contractors premier by Progent cooperate with our staff engineers to provide end-to-end solutions for small and midsize company networks.

  • Small Business Ransomware Recovery Computer Networking Small Business Ransomware Recovery Technical Consultant

  • Consultant Services County Government
    Local Government Consultant

    Progent has extensive experience providing a full-spectrum of online IT support and urgent troubleshooting services to local governments and schools throughout the United States. Progent is one of the pioneers in delivering advanced remote network support and has delivered IT support to clients in all 50 states. Remote support eliminates travel expenses and solves problems more quickly than onsite service calls.

  • Small Office Networking Firms Designers Small Business
  • Spotlight and Outlook for Mac Setup and Support Microsoft Outlook for Mac Technology Consulting
  • Supplemental Helpdesk Cost Savings Remote Support Services Co-managed Helpdesk Costs IT Consultant
  • Support and Help Offsite Employees Network Infrastructure Remote Workforce Infrastructure Computer Engineer
  • Support and Setup Microsoft DPM Offsite Data Backup Service Microsoft Certified Partner Offsite Backup Service Professional
  • Support for IT Service Firms Consulting Top Ranked Online Support Consulting Support for IT Service Firms
  • Symantec VelociRaptor Firewall Configure Symantec Firewall Firewall Configure
  • System Center 2016 Virtual Machine Manager Professional System Center 2016 and Linux Integration Information Technology Consulting
  • System Center 2016 and NetApp Integration Computer Consulting Outsourcing System Center 2016 Azure Integration
  • Teleworkers Consulting - Barueri-Alphaville - Setup Consultants Barueri, SP Remote Workers Barueri-Alphaville Consultants - Setup Consultants State of São Paulo
  • Top Ranked BlackBerry BPS Small Office Computer Consultants Emergency BlackBerry Synchronization Small Business IT Consultants
  • Top Ranked Ryuk ransomware protection Consultant Award Winning ransomware business recovery Engineer

  • Cisco Content Router Onsite Technical Support
    Cisco Content Services Switch - Cisco CSS Remote Consulting

    Progent offers fault tolerant load balancing support that addresses network load balancing, load balanced program, network backbone routing, and content delivery products such as Cisco Content Engine. fault tolerant load balancing providers for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.

  • Top Rated Firewall Network Install Juniper Junos Network and Security Manager Juniper Junos os Audit
  • Troubleshooting Windows Server 2012 R2 Multitenancy Online Support Services Windows Server 2012 R2 Configuration Manager
  • UNIX, Windows Consulting Services Windows and UNIX Consulting Services

  • client credential management Consulting
    Consulting password management system

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.

  • Ubiquiti Security Gateway Consulting Services Ubiquiti UniFi Controller software Engineers
  • VBA Integration Net Framework Designer
  • Virtual Helpdesk Engineer Supplemental Help Desk Technical Support
  • WannaCry ransomware protection and recovery Consult Technology Consulting Remote Endpoint Monitoring for Ransomware
  • Windows 10 Cortana IT Consultants Windows 10 Training Network Consulting
  • Windows 7 Technology Professional Professional Windows 7 Upgrade
  • Windows Server 2008 Hyper-VI Setup and Support Windows Server 2008 R2 Online Support Services

  • Microsoft Small Business Server Consulting Services
    Small Business Server Premium Add-on Setup and Support

    Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the basis for a powerful but easy-to-manage information. The technical demands of the Microsoft .NET components bundled with Microsoft Small Business Server requires a network support expert with real-world experience planning and building seamless, comprehensive business technology solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of experience integrating business systems built on Microsoft products. This background assures you results in installing, administering, and troubleshooting IT solutions that include the Small Business Server suite of servers and productivity software.

  • Windows Server 2012R2 Private Cloud On-site Support Windows Server 2012 R2 Technology Consulting Services
  • Windows Server 2022 and SQL Server Consultants Windows Server 2022 Kubernetes Containers Engineer
  • Windows Training Knowledge Transfer Operating System
  • Windows and Solaris Engineer Solaris with Windows Consulting Services

  • Email Bayesian Analysis Consult
    Remote Consulting Services ProSight Email Data Leakage Prevention

    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter.

  • Work at Home Integration Network Consulting Firms Immediate Computer Network Consulting IT Outsourcing
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