Ransomware : Your Crippling IT Nightmare
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyberplague that poses an existential danger for businesses of all sizes unprepared for an assault. Versions of ransomware such as Dharma, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for a long time and still inflict destruction. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, along with more unnamed malware, not only do encryption of online files but also infect many configured system backup. Information synchronized to cloud environments can also be encrypted. In a poorly designed data protection solution, it can make automatic recovery hopeless and effectively knocks the datacenter back to zero.

Recovering services and information following a ransomware attack becomes a sprint against time as the victim fights to stop lateral movement and remove the virus and to resume enterprise-critical activity. Since ransomware requires time to spread, penetrations are frequently launched at night, when attacks tend to take longer to uncover. This multiplies the difficulty of promptly assembling and coordinating a knowledgeable response team.

Progent provides an assortment of help services for securing Barueri-Alphaville organizations from ransomware penetrations. These include user training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with deployment of the latest generation security appliances with machine learning technology to rapidly identify and suppress day-zero cyber threats. Progent also provides the services of experienced ransomware recovery engineers with the talent and commitment to restore a compromised system as urgently as possible.

Progent's Crypto-Ransomware Restoration Services
Subsequent to a ransomware event, even paying the ransom in cryptocurrency does not ensure that distant criminals will provide the codes to decipher all your information. Kaspersky determined that 17% of crypto-ransomware victims never recovered their files after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The alternative is to re-install the essential components of your IT environment. Absent the availability of full information backups, this requires a wide range of skills, top notch project management, and the willingness to work non-stop until the job is completed.

For decades, Progent has offered certified expert IT services for businesses across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of expertise gives Progent the ability to rapidly ascertain critical systems and re-organize the surviving pieces of your computer network system following a crypto-ransomware attack and configure them into an operational system.

Progent's ransomware team has powerful project management applications to orchestrate the sophisticated recovery process. Progent understands the importance of working swiftly and in unison with a client's management and IT team members to prioritize tasks and to put essential services back online as soon as humanly possible.

Customer Story: A Successful Crypto-Ransomware Intrusion Restoration
A customer sought out Progent after their organization was brought down by the Ryuk crypto-ransomware. Ryuk is believed to have been launched by Northern Korean government sponsored hackers, possibly using approaches exposed from America’s NSA organization. Ryuk goes after specific organizations with little room for disruption and is one of the most lucrative versions of crypto-ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company located in the Chicago metro area and has about 500 workers. The Ryuk attack had brought down all company operations and manufacturing capabilities. The majority of the client's data protection had been directly accessible at the time of the attack and were destroyed. The client was pursuing financing for paying the ransom demand (more than $200,000) and hoping for good luck, but ultimately engaged Progent.


"I cannot tell you enough about the care Progent gave us throughout the most stressful time of (our) company’s life. We may have had to pay the hackers behind this attack except for the confidence the Progent experts gave us. That you were able to get our messaging and key servers back on-line sooner than five days was amazing. Every single expert I talked with or texted at Progent was hell bent on getting us restored and was working all day and night to bail us out."

Progent worked with the customer to rapidly get our arms around and prioritize the essential elements that had to be addressed in order to continue company functions:

  • Microsoft Active Directory
  • Electronic Mail
  • MRP System
To get going, Progent adhered to Anti-virus incident response industry best practices by stopping the spread and disinfecting systems. Progent then began the steps of recovering Microsoft AD, the foundation of enterprise networks built upon Microsoft Windows technology. Exchange email will not function without Active Directory, and the customer’s financials and MRP software used Microsoft SQL Server, which needs Active Directory for security authorization to the information.

In less than 2 days, Progent was able to recover Windows Active Directory to its pre-intrusion state. Progent then helped perform reinstallations and hard drive recovery of key systems. All Exchange schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to assemble intact OST data files (Outlook Offline Data Files) on user workstations and laptops to recover mail messages. A recent off-line backup of the customer’s accounting/MRP software made them able to restore these vital programs back servicing users. Although a large amount of work still had to be done to recover fully from the Ryuk event, core systems were restored quickly:


"For the most part, the production operation did not miss a beat and we made all customer shipments."

Throughout the next month key milestones in the restoration project were made in tight collaboration between Progent team members and the customer:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory modules were completely functional.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Ninety percent of the user desktops and notebooks were fully operational.

"A huge amount of what happened that first week is mostly a blur for me, but my management will not soon forget the commitment all of your team accomplished to help get our company back. I have entrusted Progent for the past ten years, maybe more, and every time Progent has outperformed my expectations and delivered as promised. This event was a Herculean accomplishment."

Conclusion
A potential business-killing catastrophe was dodged by top-tier professionals, a broad range of subject matter expertise, and close collaboration. Although upon completion of forensics the ransomware virus penetration described here would have been stopped with modern cyber security systems and security best practices, user and IT administrator education, and well thought out security procedures for backup and proper patching controls, the fact remains that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware penetration, feel confident that Progent's team of experts has a proven track record in ransomware virus blocking, removal, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thanks very much for allowing me to get rested after we got over the first week. All of you did an incredible job, and if any of your guys is visiting the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Mid-sized businesses can derive all the advantages of Microsoft System Center Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Premier Certified network consulting experts. With Progent's economically priced network service packages, mid-size businesses can choose a simple co-sourcing service program built around System Center Operations Manager 2007 with server monitoring, proactive alerts, in-depth reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical applications who need high availability networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer medium-size company networks world-class reliability, protection and productivity.

  • Online Support Services Windows 10 Installation Microsoft Windows 10 Consulting Services
  • Online Support Wi-Fi RF Coverage Maps Predictive Wi-Fi Site Modeling Configuration
  • Onsite Technical Support Predictive Wi-Fi Site Modeling IT Consultants On-premises Wireless Site Survey
  • Open Now Amazon AWS hybrid cloud solutions Consultant Services Hybrid cloud integration Specialists
  • Open Now Security Team Juniper Junos CLI Juniper Junos Management Security Tech Services

  • Live Online Office Word Class
    Live Online Windows 10 Class

    Progent's webinar training classes provide small businesses the affordability, simplicity, and versatility of web-based seminars plus the effective pedagogic techniques of experienced instructors who employ sophisticated collaboration software to simulate live, participatory classes. Progent offers online training for popular desktop software including elements of Microsoft Office suite such as Office Excel, Word, PowerPoint, and Project: MS Dynamics business accounting and management products including Microsoft Dynamics GP (Great Plains); plus other popular desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

  • Outsourcing SQL Server 2016 Enterprise SQL Server 2016 and Windows Server 2012 R2 Support and Integration

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    Macintosh OSX Network Engineer

    Progent's consultants offer Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and Exchange Server help, security services, and one-on-one training. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone support and Apple iPad synchronization, or moving to iCloud. For computer environments based exclusively on macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, integrating and supporting a network infrastructure that is reliable, safe, fast and aligned with your organization's objectives.

  • Polycom RTX Telepresence Engineers Cisco Video Conferencing Specialists
  • ProSight Virtual Hosting Consultant Services ProSight Private Cloud Services Consultant
  • Professional Exchange 2016 Upgrade Exchange Server 2016 Upgrade Planning Integration

  • Integration SMS Server Upgrade
    Specialist SMS Migration

    Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the overall administrative costs of managing and deploying software products by making it simpler to copy system images, manage mobile computers, and operate management utilities. In addition to alerting you about techniques to cut management costs by deploying SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT projects involving processes that Feature Packs are intended to streamline. Progent's migration and update services can lower spending and reduce business disruption as you move to new operating systems and applications. Progent's wireless engineers can help you develop efficient procedures and standards to manage handheld computers and intelligent portable phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to design a security plan that includes policies, procedures and IT products to keep your IT computer system safe.

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  • Progent Small Business Network Outsource Progent Startup Business IT Outsourcing Company

  • Technical Support Services Microsoft Exchange
    24/7 Exchange 2013 Upgrade Technology Consulting Services

    Microsoft Exchange 2013 includes major improvements to the capabilities of Exchange 2010 and introduces important new features plus a revamped architecture. These improvements affect vital areas like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the potential business benefits of upgrading to Exchange 2013, create a cost-effective validation and deployment plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable online support and management services for Exchange Server 2013.

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    Progent's Microsoft certified experts offer several service programs to help medium-size and large businesses create an efficient and successful internal Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process study and improvement, executive reporting, education of in-house staff, and documentation of processes. Progent's Software Selection and Integration Support Services help businesses analyze the various top level Help Desk application programs on the market and decide what products may be too costly, lack critical capabilities, or align poorly with your organization's business goals. Progent also offers short-term staffing for organizations who need to reinforce their internal Help Desk staff for special tasks or to fill in for absent or indisposed workers.

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  • Microsoft Certified MOM 2007 Setup and Support
    Operations Manager Support Outsourcing

    Small to middle size companies can now get all the advantages of System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft certified network consulting professionals. With Progent's economically priced IT service programs, mid-size organizations can select a basic co-sourcing service program built around System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager to offer small and midsize business networks enterprise-class availability, protection and performance.

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  • After Hours Consultant Services Dynamics GP BizTalk Adapter
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    Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create specialized mission-critical applications and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can help you design reports that allow you to track your business more thoroughly, turning uncooked information into useful insights into your company and customers.

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    Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a DR solution based on Microsoft's most advanced Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum witness.

  • SCVMM 2016 Storage Replica Online Support Services VMM 2016 Management Server Support and Help
  • SQL Development Companies MS SQL Network Consulting
  • SharePoint 2016 Power Query Support and Integration SharePoint 2016 Power BI Online Support
  • SharePoint Server 2010 Online Technical Support On-site Technical Support SharePoint 2010
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  • Shared Service Desk Support Outsourcing 24 Hour IT Services Shared Helpdesk
  • Barueri Barueri-Alphaville NotPetya Crypto-Ransomware Recovery
  • Short-Term Staffing Support Services Expertise Barueri Top Rated Barueri-Alphaville IT Staff Augmentation Support
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  • Catalyst AP Management Remote Consulting
    After Hours Cisco DNA Center Help and Support

    Progent's Cisco-certified Catalyst Wi-Fi 6 Wireless Access Point experts offer affordable online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).

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  • QTS Sacramento Natomas Data Center Consultancy
    Consultant Services QTS Data Center

    The QTS Internet Data Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are now using the QTS data center as a colocation site or if you are planning on migrating your main or disaster recovery equipment to Herakles/QTS, Progent can provide a range of affordable services that include data center migration, system deployment and updates, infrastructure improvements, comprehensive project management services, virtualization expertise, remote network monitoring, streamlined network management, application development, disaster recovery/business continuity planning and testing, data security evaluation, and the use of the Progent Test Lab.

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  • Support Organizations Progent's Management Team Progent's Management Remote Troubleshooting
  • System Center 2016 Operations Manager Outsourcing System Center 2016 Orchestrator Remote Support
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  • Work at Home Cloud Integration Consulting Services
    Remote Workers Cloud Integration Support

    Progent can help small and mid-size businesses to set up their offsite workforce with seamless access to cloud applications and services.

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  • Teleworker Cybersecurity Support Offsite Workforce Security Computer Consultants

  • Professionals WSUS
    Emergency Engineer WSUS

    Microsoft WSUS enables IT administrators to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support staff can fully and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft WSUS deployment, setting up user's workstations, establishing the Group Policy settings, and ensuring your Microsoft SUS GPO is linked to an Active Directory container that makes sense for your system environment.

  • Top Online Office PowerPoint Education Expert Microsoft Certified Online Windows Desktop Training Remote Consulting
  • Top Ranked Internet Data Center Computer Engineer Enterprise Security Network Consulting Group
  • Top Rated Nationwide Support Computer Consultants Texas Computer Consultancy

  • Network Infrastructure Asset Report Specialists
    Network Health Review Consultants

    Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner and safer AD environment. Both versions also provide the long-term benefits of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability.

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  • Ubiquiti UniFi WiFi access point Consultants Ubiquiti WiFi access point Consulting Services

  • Largest ProSight Email Encryption Consultancy
    ProSight Email Virus Filtering Consultants

    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.

  • Urgent Consultants Redhat Linux, Sun Solaris, UNIX Information Technology Consulting Ubuntu Linux, Sun Solaris, UNIX
  • Urgent Microsoft Financial Software Technology Consulting Dynamics GP Great Plains Software Computer Consultants
  • Virtualization Professional Urgent Virtual Server Technology Consultants
  • VoIP Consultant Microsoft VoIP Integration Support
  • Voice over IP Consult Microsoft IM Infrastructure Online Troubleshooting

  • MCSE Expert Certified Comprehensive Event Management Support and Help
    Computer Consulting MOM 2007

    Remote continuous network monitoring, proactive alerts, and actionable analytical reporting are vital to preserving the health of your network and eliminating preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can get a level of network stability that was once limited to large enterprises. Progent offers several Remote Monitoring and Management solutions available as low-cost services designed to help your company to detect and fix a most network problems before they get big enough to hurt productivity.

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