Crypto-Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Remediation ExpertsRansomware has become a too-frequent cyber pandemic that poses an enterprise-level threat for organizations unprepared for an assault. Multiple generations of ransomware like the CrySIS, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for a long time and still inflict havoc. More recent variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus more as yet unnamed viruses, not only encrypt online data but also infect any available system backups. Information synched to off-premises disaster recovery sites can also be corrupted. In a vulnerable environment, this can render any restoration impossible and basically knocks the datacenter back to square one.

Recovering services and data following a crypto-ransomware event becomes a sprint against time as the targeted business fights to stop lateral movement, remove the ransomware, and resume business-critical operations. Because ransomware takes time to replicate across a network, attacks are usually launched during weekends and nights, when penetrations tend to take more time to recognize. This compounds the difficulty of rapidly mobilizing and coordinating a knowledgeable mitigation team.

Progent has a variety of solutions for securing Barueri-Alphaville enterprises from crypto-ransomware events. These include user education to help recognize and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to discover and disable zero-day malware attacks. Progent also provides the services of veteran crypto-ransomware recovery professionals with the skills and commitment to re-deploy a compromised environment as urgently as possible.

Progent's Ransomware Recovery Services
Subsequent to a ransomware event, paying the ransom in cryptocurrency does not ensure that distant criminals will provide the needed keys to unencrypt any of your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms are often several hundred thousand dollars. For larger enterprises, the ransom demand can be in the millions. The alternative is to piece back together the vital parts of your IT environment. Absent access to full data backups, this requires a wide complement of skill sets, professional team management, and the ability to work 24x7 until the task is finished.

For twenty years, Progent has offered certified expert IT services for businesses across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have attained top industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned certifications including CISA, CISSP, CRISC, GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent in addition has expertise in accounting and ERP software solutions. This breadth of expertise provides Progent the ability to quickly ascertain necessary systems and integrate the surviving components of your IT system after a ransomware event and rebuild them into a functioning system.

Progent's ransomware team of experts uses powerful project management systems to orchestrate the sophisticated restoration process. Progent appreciates the importance of working quickly and in concert with a customer's management and IT staff to prioritize tasks and to put critical systems back online as soon as humanly possible.

Customer Story: A Successful Crypto-Ransomware Intrusion Response
A client sought out Progent after their organization was brought down by the Ryuk ransomware. Ryuk is generally considered to have been created by North Korean state sponsored hackers, possibly adopting approaches leaked from America's NSA organization. Ryuk attacks specific organizations with little or no tolerance for operational disruption and is one of the most profitable incarnations of ransomware. Major victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing company based in Chicago with around 500 staff members. The Ryuk event had frozen all business operations and manufacturing processes. Most of the client's system backups had been directly accessible at the beginning of the intrusion and were encrypted. The client was taking steps for paying the ransom demand (more than $200K) and praying for good luck, but ultimately engaged Progent.


"I cannot speak enough in regards to the expertise Progent gave us throughout the most critical time of (our) businesses existence. We most likely would have paid the cybercriminals except for the confidence the Progent experts afforded us. That you were able to get our e-mail system and production servers back into operation quicker than a week was something I thought impossible. Each consultant I got help from or texted at Progent was urgently focused on getting my company operational and was working breakneck pace to bail us out."

Progent worked together with the customer to quickly assess and assign priority to the mission critical systems that had to be addressed in order to resume departmental operations:

  • Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To start, Progent followed Anti-virus incident mitigation best practices by halting the spread and cleaning systems of viruses. Progent then started the process of recovering Microsoft AD, the key technology of enterprise systems built on Microsoft technology. Exchange messaging will not function without Active Directory, and the businesses' MRP software used SQL Server, which needs Windows AD for security authorization to the databases.

Within 2 days, Progent was able to rebuild Active Directory to its pre-penetration state. Progent then initiated setup and hard drive recovery on the most important applications. All Microsoft Exchange Server schema and configuration information were intact, which greatly helped the restore of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Offline Data Files) on staff desktop computers in order to recover email messages. A not too old offline backup of the businesses financials/ERP systems made it possible to return these essential services back on-line. Although a lot of work remained to recover totally from the Ryuk event, core systems were recovered rapidly:


"For the most part, the production manufacturing operation did not miss a beat and we produced all customer deliverables."

Throughout the next few weeks critical milestones in the restoration process were made in tight collaboration between Progent team members and the customer:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were 100 percent recovered.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Ninety percent of the user workstations were back into operation.

"A lot of what went on in the initial days is mostly a fog for me, but we will not forget the care each of your team accomplished to give us our business back. I have entrusted Progent for at least 10 years, possibly more, and every time Progent has come through and delivered as promised. This time was no exception but maybe more Herculean."

Conclusion
A probable company-ending disaster was averted due to dedicated experts, a wide array of IT skills, and tight teamwork. Although in analyzing the event afterwards the ransomware virus incident detailed here could have been shut down with current security technology solutions and best practices, user and IT administrator education, and properly executed incident response procedures for backup and applying software patches, the fact remains that government-sponsored cybercriminals from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's roster of experts has extensive experience in crypto-ransomware virus defense, cleanup, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were involved), thanks very much for making it so I could get some sleep after we got over the initial fire. All of you did an incredible job, and if any of your team is around the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Barueri-Alphaville
For ransomware cleanup consulting services in the Barueri-Alphaville area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to design custom line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can help you design reports that allow you to analyze your business more thoroughly, turning raw information into useful understanding of your business.

  • Microsoft PowerPoint for Mac Help and Support Microsoft VBA for Mac Support
  • Microsoft Project Server 2013 Application Consultants Project Server Developer
  • Microsoft SMS Server Online Consulting Systems Management Server 2003 Remote Support Services
  • Microsoft SQL 2014 Server Recovery SQL 2012 Integration Group Barueri
  • Microsoft Small Business Server Engineers 24/7 Microsoft SBS Premium Add-on Onsite Technical Support
  • Microsoft Windows 7 Support and Help Microsoft Windows 7 Computer Engineer
  • MongoLock ransomware recovery Professional ransomware cleanup and recovery Technology Professional
  • Barueri-Alphaville DopplePaymer Ransomware System-Restore Barueri, SP
  • Network Consultant Microsoft Lync 2013 Online Help Microsoft Lync 2013
  • Network Consulting Teleworker Endpoint Management At Home Workers Endpoint Management Remote Technical Support
  • NodeZero Security Penetration Testing Security Consultant NodeZero PEN Testing Network Security Auditor
  • OS X IT Consultants IT Consulting Apple OS X Tiger
  • Office 365 Excel Integration Support Services Office 365 Integration Onsite Technical Support

  • scom 2016 reporting server Online Support Services
    scom 2016 Windows Server 2016 integration Remote Technical Support

    System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and maximum uptime for critical applications by providing centralized, cross-platform tracking of physical and virtual infrastructure deployed across local datacenters and cloud environments. Progent's consulting group offers advanced remote and onsite support to assist organizations of any size to design, implement, optimize, update and repair Operations Manager 2016 deployments. Progent can assist your company to migrate to SCOM 2016 from older versions of Operations Manager or from different monitoring products, or integrate multiple monitoring systems into a unified infrastructure management solution. Progent can also help you extend your Operations Manager 2016 scope to include resources based in public clouds including Microsoft Azure and Amazon AWS.

  • Offsite Workforce Expertise near Barueri-Alphaville - Cloud Integration Solutions Assistance State of São Paulo Top Barueri-Alphaville At Home Workforce Cloud Integration Systems Assistance Barueri, State of Sao Paulo
  • On-site Support Small Office Network Small Office Technology Consulting

  • Help and Support Windows Server 2022
    Microsoft Certified Expert Windows Server 2019 Professional

    The sophistication and connectivity requirements of Microsoft Windows Servers requires a network consulting team with practical expertise and in-depth familiarity with designing and building seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent's consulting support can assist you with planning, installing, administering, and troubleshooting Windows Server solutions that maximize the productivity of your computer system. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.

  • ProSight Email Spoofing Protection Engineers Email Guard Data Loss Prevention Specialists
  • ProSight Hosting for Virtual Servers Consulting Services Consult ProSight Hosting for Virtual Servers
  • ProSight Private Cloud Services Professional Professional ProSight Virtual Hosting
  • ProSight Reporting Network Infrastructure Management Professionals Largest ProSight Reporting ConnectWise Manage Ticketing Network Consultant
  • Professional Azure VHD Microsoft Azure cloud migration Design Firm

  • Juniper Junos J-Web Security Services
    Security Contractor Juniper Junos Management

    Progent's Juniper-certified network consultants can assist your company to design and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to the latest releases. Progent's Junos OS consultants can also offer support for Juniper's premier network operating system to enable your business to streamline the administration and strengthen the protection of your Juniper VPN devices and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain networks that include a mix of Juniper's software platforms.

  • Professionals Exchange 2003 to Exchange 2010 Upgrade Professionals Exchange Migration
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  • Barueri-Alphaville DopplePaymer Crypto-Ransomware System-Rebuild Estado de São Paulo
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  • Ransomware Business Recovery Barueri, State of Sao Paulo Ransomware Data Recovery Alphaville
  • Remote Microsoft Dynamics NAV Information Technology Consulting Navision and Dynamics NAV Installation support
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  • Remote Support SharePoint Portal Server Microsoft Office SharePoint Server 2019 Online Help

  • NLB Testing Consultants
    System Pilot Testing Lab Specialist

    Progent's Test and Training Lab at the QTS Internet Data Center is available for testing mission-critical applications, creating cost-effective system upgrade procedures, assessing and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and establishing training systems for the latest technologies. For Progent customers who lack adequate internal resources to assemble proper test environments, the lab reduces capital costs and engineering risk while keeping vital network initiatives on schedule.

  • Remote Workers Endpoint Management Remote Support Award Winning Network Consultants Telecommuter Endpoint Management
  • Remote Workforce Barueri-Alphaville Guidance - Collaboration Systems Consulting Experts Teleworkers Consulting Experts in Barueri-Alphaville - Collaboration Systems Consulting Experts Barueri, SP
  • Router patch management Consulting Server patch management Specialists
  • SCDPM 2012 and Windows Server 2012 Online Troubleshooting SCDPM 2012 Backup and Restore Setup and Support
  • SCVMM 2012 Network Consultants 24 Hour SCVMM 2012 Backup and Recovery Computer Engineer

  • Shared Network Support Help Desk Costs On-site Support
    Support and Integration Virtual Support Desk Costs

    Progent's Help Desk outsourcing and co-sourcing service programs help organizations to cut costs and increase productivity.

  • SCVMM 2012 Troubleshooting SCVMM 2012 Live Migration Remote Troubleshooting
  • SQL Server 2014 Cluster Shared Volumes Remote Support Microsoft Certified Expert SQL Server 2014 Security Integration Support
  • SQL Server 2017 and Amazon Marketplace Web Service IT Consultant SQL Server 2017 Always On Availability Groups Support and Help
  • SQL Server Reporting Services Remote Support Microsoft SQL Server 2019 Computer Consulting
  • Security Certification SonicWall NSA 9450 Firewall Testing SonicWall VPN
  • SentinelOne Phishing Protection Professionals Consulting SentinelOne Endpoint Protection
  • Server Migration Specialists Microsoft Office 64-bit Small Business IT Outsourcing Firms Excel Sparklines

  • Redundant Internet IT Consultant
    Clustered Server Network Consulting

    Progent's fault tolerant system experts provide reliability support, disaster recovery services, system load balancing, non-stop interoffice access, 24x7 Internet interface design, non-stop data center consulting, and other 24x7 operations consulting to show your company integrate a 24x7 network for mission-critical applications. Progent possesses the experience to develop economical, high-availability systems by utilizing the evolving library of Microsoft Windows Cluster servers including Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco authorized engineers can show you how to you build a fault tolerant mutli-site network with a completely redundant Internet connection and intelligent system load balancing.

  • SharePoint 2016 Taxonomy Professionals SharePoint 2016 Management Remote Consulting
  • Small Business APs IT Consultants 24x7 Small Business 100 AP On-site Support
  • Small Business Installation Small Office On-site Technical Support
  • Small Business Managed IT services Consulting Services Consultancy Remote Network Monitoring
  • Small Business Network Consultant BlackBerry Enterprise Server Barueri Estado de São Paulo BlackBerry Email Small Office Computer Consultant
  • Small Office Network Consulting Services Network Consultant Small Business Network
  • Small-Medium Business Implementation Services Cisco Certified Tech Services Mid-sized Business

  • Exchange 2007 Server Consultants
    After Hours Exchange 2007 Server Consultants

    Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network downtime, reduces long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-location upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 that are best aligned to your business needs.

  • Smartphone IT Services Wireless EMail Support Outsourcing
  • Solaris Cybersecurity Organizations Sun Solaris Firewall Audit
  • Specialist Herakles/QTS Test Lab After Hours network piloting Lab Engineer
  • Specialists Cisco wireless WiFi 6 migration Support
  • State of São Paulo Barueri-Alphaville Ransomware Netwalker Susceptibility Checkup Barueri-Alphaville Ransomware Phobos ransomware recovery Alphaville, São Paulo
  • Support Services Microsoft LCS Server Instant Messaging Microsoft LCS Server 2007 Integration Services
  • Barueri-Alphaville Avaddon Ransomware Rollback Estado de São Paulo
  • Support and Help System Center Operations Manager Urgent Support and Setup Operations Manager Migration
  • Support and Setup MSP360 Server Backup MSP360 VM Backup Integration Services
  • Suse Linux, Sun Solaris, UNIX Online Support Barueri, State of Sao Paulo Slackware Linux, Solaris, UNIX Network Consulting Barueri

  • 24x7 Stealth Penetration Testing Firewall Network Install
    Award Winning Security Penetration Testing Cybersecurity Consultancies

    Stealth intrusion checking is an important part of any comprehensive IT system security strategy. Progent's security experts can perform thorough penetration checks without the knowledge of your company's in-house network support resources. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion incident alerts and event history monitoring are correctly configured and actively monitored. Progent can implement continuous automatic penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, compromised credentials, overlooked patches, and dangerous IT product defaults can be combined by hackers into the multi-vector attacks common to modern versions of ransomware.

  • Barueri-Alphaville Lockbit Crypto-Ransomware System-Restore
  • Symantec Raptor Technical Support Services Computer Security Symantec Security
  • System Center 2016 Security and Compliance Remote Troubleshooting Microsoft System Center 2016 Technical Consultant
  • Systems Management Server 2003 Technology Consulting Systems Management Server 2003 Configuration
  • Technical Consultant Windows 11 Virtual Desktop Windows 11 Pilot Testing Remote Consulting
  • Top Microsoft Project Workflow Education Integration Companies Project 2010
  • Top Quality Consultant Services SQL Server Replication SQL Server Capacity Planning Expert Development
  • Top Quality Microsoft Skype for Business Instant Messaging On-site Support Skype for Business Mobility Services Consulting
  • Top Ranked Ekahau Wi-Fi Site Survey Remote Consulting Ekahau Onsite Wi-Fi Site Survey Consulting
  • Top Rated ISA 2004 Firewall Remote Support Services Microsoft ISA Server Consultant
  • Urgent Barueri-Alphaville NotPetya Ransomware Cleanup Barueri, State of Sao Paulo Barueri, Alphaville Industrial Barueri-Alphaville Dharma Crypto-Ransomware Remediation
  • Urgent Virtual Support Desk Technical Support Services Urgent Shared Help Desk Ticketing Professional
  • Barueri-Alphaville Locky Ransomware File-Recovery Barueri, State of Sao Paulo
  • Windows 2019 IT Consultants Windows Server 2012 R2 Network Consulting
  • Windows 2019 Server Small Business Specialist Alphaville Industrial Windows 2008 Server Network Consulting Group
  • Windows Server 2012R2 Hyper-V Virtual Switch Online Troubleshooting Windows Server 2012R2 Clustering Computer Consulting
  • Windows Server 2012R2 Storage Spaces Online Support Windows Server 2012 R2 Data Deduplication Remote Support Services
  • Wireless Security Scan Consultants 24 Hour Network Security Scan Consulting
  • Work at Home Employees Barueri-Alphaville Consultants - Solutions Assistance Barueri Remote Workforce Consulting and Support Services in Barueri-Alphaville - Solutions Guidance Barueri, State of Sao Paulo

  • Independent Cisco CCNA Contractor Job Opening
    Freelance Linux Consultants Jobs

    Our Experts Group offers consulting in key technologies including Macintosh integration and programs; Consulting for Linux, UNIX-powered, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Strategic and specialized application support; CIO, business analyst, and project logistics services; Custom program design and deployment; Web, eCommerce, Electronic Data Interchange, and customer information portal development and integration; DBM support and performance consulting; Business intelligence consulting; and Telecommunications architecture support.

  • desktop and application virtualization Consultancy Citrix Desktop Studio Technical Support Services
  • macOS and Windows integration Technical Support Apple iPhone and Windows integration Support and Setup
  • ransomware vulnerability assessment Specialist Consult ransomware defense checkup

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