Crypto-Ransomware : Your Worst Information Technology Nightmare
Ransomware  Remediation ExpertsRansomware has become a modern cyber pandemic that presents an enterprise-level danger for businesses of all sizes vulnerable to an attack. Versions of ransomware such as Reveton, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for a long time and continue to inflict destruction. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus more unnamed viruses, not only do encryption of on-line information but also infect many accessible system backups. Information synchronized to off-site disaster recovery sites can also be encrypted. In a poorly architected system, this can make automated restore operations impossible and basically knocks the datacenter back to zero.

Retrieving programs and information after a ransomware intrusion becomes a sprint against time as the targeted organization fights to contain the damage and clear the ransomware and to resume business-critical activity. Since ransomware takes time to spread, attacks are often launched at night, when successful attacks tend to take more time to notice. This multiplies the difficulty of promptly mobilizing and orchestrating a capable response team.

Progent makes available an assortment of support services for securing Barueri-Alphaville businesses from ransomware attacks. These include team education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of next-generation security appliances with AI capabilities to automatically detect and disable day-zero threats. Progent in addition provides the services of expert ransomware recovery engineers with the talent and commitment to restore a breached environment as soon as possible.

Progent's Ransomware Restoration Help
After a crypto-ransomware event, sending the ransom in Bitcoin cryptocurrency does not guarantee that criminal gangs will respond with the needed codes to decrypt all your information. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their files after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The fallback is to setup from scratch the essential elements of your Information Technology environment. Without access to essential data backups, this calls for a broad range of IT skills, top notch team management, and the ability to work continuously until the job is finished.

For twenty years, Progent has provided certified expert IT services for businesses across the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have been awarded high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of expertise provides Progent the capability to efficiently determine important systems and integrate the surviving components of your IT system following a ransomware penetration and configure them into an operational system.

Progent's ransomware team of experts has state-of-the-art project management systems to coordinate the complicated restoration process. Progent knows the urgency of acting quickly and in unison with a client's management and Information Technology resources to prioritize tasks and to put key services back on-line as fast as humanly possible.

Case Study: A Successful Crypto-Ransomware Penetration Response
A small business contacted Progent after their network was brought down by the Ryuk ransomware. Ryuk is believed to have been created by North Korean state cybercriminals, possibly using approaches exposed from America’s NSA organization. Ryuk targets specific businesses with little tolerance for operational disruption and is among the most lucrative versions of ransomware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in the Chicago metro area with about 500 employees. The Ryuk penetration had disabled all company operations and manufacturing processes. The majority of the client's data backups had been online at the time of the intrusion and were destroyed. The client considered paying the ransom (exceeding two hundred thousand dollars) and praying for good luck, but in the end made the decision to use Progent.

"I can’t say enough in regards to the care Progent provided us during the most stressful time of (our) businesses existence. We may have had to pay the cyber criminals if not for the confidence the Progent experts provided us. The fact that you could get our e-mail and production applications back online sooner than five days was incredible. Every single person I talked with or communicated with at Progent was absolutely committed on getting my company operational and was working non-stop on our behalf."

Progent worked together with the client to quickly identify and assign priority to the essential areas that had to be restored to make it possible to restart departmental functions:

  • Active Directory (AD)
  • Electronic Messaging
  • Accounting/MRP
To start, Progent followed AV/Malware Processes penetration response best practices by halting lateral movement and disinfecting systems. Progent then initiated the process of recovering Microsoft Active Directory, the core of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange Server email will not function without AD, and the client's MRP software utilized Microsoft SQL Server, which depends on Windows AD for security authorization to the databases.

In less than 2 days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then performed setup and hard drive recovery on critical applications. All Exchange data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Email Off-Line Data Files) on staff desktop computers to recover mail data. A recent offline backup of the client's financials/MRP systems made it possible to restore these vital applications back on-line. Although major work still had to be done to recover fully from the Ryuk attack, critical services were recovered quickly:

"For the most part, the production operation ran fairly normal throughout and we made all customer shipments."

Over the next couple of weeks key milestones in the recovery project were accomplished through tight collaboration between Progent consultants and the client:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server with over 4 million archived emails was brought online and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables/Inventory Control functions were completely restored.
  • A new Palo Alto 850 firewall was installed and configured.
  • Nearly all of the user desktops and notebooks were being used by staff.

"Much of what happened that first week is mostly a fog for me, but my management will not forget the urgency each and every one of you accomplished to give us our business back. I have trusted Progent for at least 10 years, possibly more, and each time Progent has impressed me and delivered as promised. This situation was no exception but maybe more Herculean."

A probable company-ending disaster was dodged due to hard-working professionals, a wide spectrum of knowledge, and close teamwork. Although in hindsight the ransomware virus attack detailed here would have been stopped with modern cyber security solutions and recognized best practices, user training, and well thought out security procedures for information protection and keeping systems up to date with security patches, the fact remains that state-sponsored hackers from Russia, China and elsewhere are tireless and will continue. If you do fall victim to a ransomware attack, feel confident that Progent's roster of experts has a proven track record in crypto-ransomware virus defense, cleanup, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were helping), thank you for letting me get some sleep after we got past the initial push. Everyone did an incredible effort, and if any of your guys is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Barueri-Alphaville
For ransomware cleanup expertise in the Barueri-Alphaville metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Cisco Catalyst 802.11ax Wireless Access Point consultants can provide economical remote and on-premises help for Catalyst Wi-Fi 6 wireless APs.

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    Remote Monitoring and Reporting Engineer

    Progent's Microsoft-certified consultants have over a decade of background designing, deploying, optimizing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide fast online or onsite technical support to help you to fix serious problems detected by Microsoft SCOM 2012.

  • Microsoft Onsite Technical Support Windows Server 2016 Hybrid Cloud Integration Windows Server 2016 Information Assurance Technical Consultant
  • Microsoft Operations Manager IT Consultants Top Ranked System Center Operations Manager Integration Services
  • Microsoft Partner Server Recovery Emergency Certified Microsoft Partner Consulting Group
  • Midsize Office Expert Small Business Network Designers
  • MongoLock Ransomware Hot Line Ransomware Removal and Data Restore State of São Paulo

  • Exchange 2000 Upgrade Migration Consultants
    Emergency Exchange 2000 Migration Consultants

    Progent is one of the most expert network support companies for integrating email and messaging solutions based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full advantages of Microsoft Exchange 2000 under typical situations such as updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.

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    Dynamics GP Modifier Professional

    Progent's expert solution designers and software developers can assist your company to create enhancements to Microsoft GP that support the unique needs of your business without losing the benefits of Windows integration and connectivity. Progent can also offer expertise with a selection of development technologies that can be used to build user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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    Microsoft and Cisco Authorized Expert Amazon Web Services hybrid cloud integration Development Group

    Progent offers cost-effective remote support to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create all-cloud or hybrid cloud networking models that efficiently integrate Amazon AWS resources. Progent offers as-needed expertise to help you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on time and on budget.

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  • SMS Server 2003 Upgrade Computer Engineer 24-7 SMS Server Upgrade Remote Support Services
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  • SQL 2012 Network Administration Barueri, SP Microsoft SQL 2008 Information Technology Outsourcing
  • SQL Server 2017 OLTP Specialists Microsoft Experts Computer Engineer SQL Server 2017 Data Mining
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    Progent's Microsoft-certified consultants can provide network help and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support professionals can show you how to design, integrate, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Exchange Server, SharePoint Server, Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.

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  • Support and Help Microsoft Exchange Cluster Specialist High-Availability Failover Clustered Servers
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    SCDPM 2012 Disaster Recovery Remote Support Services

    Progent's Microsoft-certified consultants offer remote or in-person support to assist organizations of any size to design, implement, manage, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older releases of SCDPM or from a different backup platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn issues, or comprehensive project management support. Progent's consultants can also assist you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

  • System Center MOM Consultant Expert Microsoft Certified System Center Operations Manager Setup and Support
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  • Consultant Service Desk Sharing
    Microsoft Experts Supplemental Service Desk Technical Support Services

    Progent’s Shared Help Desk service allows your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

  • Technology Consulting Services Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Catalyst Wireless Access Point Integration
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  • Top Quality Integration Support Exchange 2010 Consultants Exchange Server
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  • Top Ranked SQL Server 2017 Performance Tuning Technical Consultant Specialists SQL Server 2017 and Excel
  • Top Ranked Specialists 64-bit Computing 64-bit Computing Engineer

  • Online Technical Support ISA 2004 Standard Edition Server
    Internet Security and Acceleration Server Help and Support

    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience developing Microsoft ISA Server-based security installations for information systems with many sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to assist your company in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your information protection requirements without overly limiting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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  • Urgent CRISC Certified IT Consulting Risk Monitoring Remote Consulting
  • Urgent Microsoft 365 and on-premises Exchange Technology Consulting Microsoft 365 and Apple iOS Specialists
  • Urgent Reselling Computer Consulting Integration Services Sales Assistance for Computer Consulting Consultants
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  • Web Parts Development Firm Top Web Parts Programming Firms

  • System Center Operations Manager Support Outsourcing
    Microsoft Certified Partner Comprehensive Event Management Remote Consulting

    Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft certified IT support professionals. With Progent's economically priced IT service programs, mid-size businesses can select a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2007 to offer small business networks world-class reliability, security and performance.

  • Windows 2012R2 Specialists Windows Server 2012R2 Technical Support Services
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  • Dynamics GP System Migration Planning Consultancy
    Microsoft Experts Dynamics GP System Upgrade Planning Professionals

    Progent has delivered support for Dynamics GP and Great Plains software for nearly 20 years and Progent has provided integration, customization, education, and troubleshooting since the platform's original release. Progent offers high-level support for updating out of date Dynamics GP deployments. Progent can help you to plan, pilot, and implement an efficient migration from a a legacy version to the current release of Dynamics GP.

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  • 24/7 SQL Server Troubleshooting
    SQL Server Integration Support

    Microsoft SQL Server 2005 offers powerful, standardized tools to computer professionals as well as to network users, reducing the complexity of designing, integrating, managing, and using company data and database applications in environments ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and broad knowledge in designing and deploying data-driven, comprehensive business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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  • Windows Server 2003 Consultancy 24x7 Windows 2003 Server Consultants

  • Technical Support Microsoft Virtual Machines
    Virtual Server 2005 Consultancy

    Microsoft Virtual Server, hosted on the Windows Server operating system and based on software originally developed by Connectix, provides the power necessary to carry out hardware reduction, software migration, and server isolation projects via virtualization technology in an enterprise-class IT environment with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at businesses wishing to improve ROI in application programming and piloting, upgrading from legacy line-of-business applications, and hardware consolidation. Progent's professional Virtual Server consultants can help your company to assess and integrate MS Virtual Server 2005.

  • Windows Server 2012 R2 Data Deduplication Configuration Windows Server 2012R2 Clustering Remote Troubleshooting
  • Windows Server 2016 Server Support Barueri Windows 2008 Server Small Business Specialist
  • Windows Server 2019 upgrade Technical Support Services Windows Server 2019 Deduplication Online Support

  • Supplemental IT Staffing Services Online Consulting
    Temporary IT Staff Augmentation Computer Consultants

    Progent's short-term IT staffing services enable businesses to respond to the need for IT support personnel without incurring the costs and hassle associated with identifying and hiring experienced technical help and without increasing your full-time head count.

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  • wireless IP phone integration Remote Technical Support 24 Hour wireless IP phone integration Consultant Services

  • Redhat Linux Engineers
    Slackware Linux Consultant Services

    Progent's Linux consulting services provide small companies and developers support for administering and supporting Linux systems that coexist with Microsoft-based technology. Progent can give your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of expertise provides you with an easy one-stop source to show you how to build and manage a secure and reliable cross-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Windows with major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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