Ransomware : Your Worst IT Disaster
Ransomware  Remediation ProfessionalsRansomware has become a modern cyberplague that represents an extinction-level danger for businesses unprepared for an assault. Multiple generations of ransomware such as Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and continue to inflict damage. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as additional as yet unnamed viruses, not only encrypt on-line files but also infiltrate most accessible system restores and backups. Information replicated to off-site disaster recovery sites can also be rendered useless. In a poorly designed environment, this can render automated recovery hopeless and effectively knocks the network back to zero.

Recovering programs and information after a ransomware intrusion becomes a race against time as the targeted business struggles to contain and cleanup the ransomware and to restore mission-critical operations. Due to the fact that ransomware needs time to move laterally, attacks are often launched on weekends, when successful attacks are likely to take more time to identify. This compounds the difficulty of promptly mobilizing and coordinating a capable mitigation team.

Progent has a variety of solutions for securing Barueri-Alphaville organizations from ransomware penetrations. Among these are staff education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of the latest generation security appliances with machine learning capabilities to intelligently identify and extinguish new cyber threats. Progent also provides the services of veteran ransomware recovery professionals with the track record and perseverance to re-deploy a compromised environment as soon as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber criminals will return the needed codes to decipher any of your files. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their information after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The alternative is to piece back together the critical elements of your IT environment. Absent the availability of essential data backups, this calls for a wide range of skill sets, top notch project management, and the willingness to work continuously until the job is over.

For two decades, Progent has offered professional IT services for businesses throughout the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience with financial management and ERP software solutions. This breadth of experience gives Progent the ability to rapidly identify important systems and re-organize the surviving components of your network system after a crypto-ransomware attack and configure them into an operational system.

Progent's recovery group has top notch project management systems to coordinate the complicated restoration process. Progent understands the urgency of working quickly and in concert with a client's management and Information Technology resources to assign priority to tasks and to get essential services back on-line as soon as possible.

Client Story: A Successful Crypto-Ransomware Virus Response
A small business escalated to Progent after their company was attacked by the Ryuk ransomware. Ryuk is believed to have been launched by Northern Korean state criminal gangs, suspected of adopting technology exposed from the United States NSA organization. Ryuk seeks specific businesses with limited room for operational disruption and is among the most profitable iterations of ransomware viruses. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in Chicago with about 500 workers. The Ryuk attack had brought down all business operations and manufacturing processes. Most of the client's system backups had been directly accessible at the start of the attack and were destroyed. The client was taking steps for paying the ransom demand (in excess of $200,000) and hoping for good luck, but ultimately reached out to Progent.

"I can’t speak enough about the support Progent provided us during the most fearful time of (our) company’s life. We most likely would have paid the criminal gangs if not for the confidence the Progent team gave us. That you were able to get our messaging and key applications back into operation faster than seven days was earth shattering. Every single expert I interacted with or e-mailed at Progent was amazingly focused on getting us back on-line and was working at all hours on our behalf."

Progent worked together with the client to rapidly determine and prioritize the critical areas that needed to be addressed in order to restart departmental functions:

  • Windows Active Directory
  • Email
  • MRP System
To start, Progent adhered to Anti-virus incident mitigation industry best practices by halting the spread and removing active viruses. Progent then started the steps of recovering Microsoft Active Directory, the core of enterprise networks built on Microsoft technology. Microsoft Exchange messaging will not function without Active Directory, and the customer’s financials and MRP system utilized SQL Server, which requires Active Directory for access to the information.

In less than 48 hours, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then charged ahead with reinstallations and hard drive recovery of key systems. All Microsoft Exchange Server ties and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to find non-encrypted OST files (Microsoft Outlook Offline Folder Files) on user desktop computers to recover email data. A not too old off-line backup of the businesses accounting software made them able to restore these essential services back on-line. Although a large amount of work remained to recover completely from the Ryuk event, critical services were returned to operations rapidly:

"For the most part, the production manufacturing operation never missed a beat and we made all customer shipments."

Over the next month critical milestones in the recovery process were made in tight collaboration between Progent team members and the client:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Server containing more than 4 million historical emails was brought online and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables/Inventory Control modules were 100 percent functional.
  • A new Palo Alto Networks 850 security appliance was brought on-line.
  • Ninety percent of the user desktops and notebooks were functioning as before the incident.

"A lot of what occurred in the initial days is mostly a blur for me, but we will not soon forget the dedication each of the team put in to give us our business back. I’ve utilized Progent for at least 10 years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was a testament to your capabilities."

A probable business catastrophe was averted through the efforts of results-oriented experts, a broad range of knowledge, and close collaboration. Although in analyzing the event afterwards the ransomware penetration detailed here would have been identified and prevented with advanced cyber security solutions and ISO/IEC 27001 best practices, staff training, and well designed security procedures for information protection and keeping systems up to date with security patches, the reality is that government-sponsored cyber criminals from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware incident, feel confident that Progent's team of experts has a proven track record in ransomware virus blocking, removal, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were involved), thanks very much for letting me get rested after we made it over the most critical parts. Everyone did an fabulous job, and if any of your guys is visiting the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Remote management cards give IT administrators full control over a server without the requirement for a personal visit. Using these management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to design, deploy, and manage a fault-tolerant company network that includes remote management cards and Progent can use these remote management cards to provide low-cost remote technical support. Progent has experience with a number of remote management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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    Microsoft Dynamics CRM Technology Consulting

    Microsoft Dynamics Customer Relationship Management helps small companies nurture profitable client interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help promote sales success and deliver steady, efficient customer service. Progent can set up the optimal server and communications environment, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can help you combine Microsoft CRM with your marketing or customer service databases.

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    Progent's pricing model is to bill for remote support and on-premises help by the minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

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  • Infor SyteLine CloudSuite Database Tuning Consult
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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over a quarter century of background helping manufacturing and service organizations to simplify complex supply chains and streamline critical business processes in order to get products to market fast and adhere to customer schedules consistently. Progent offers the skills of an ERP specialist with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite services that can range from occasional guidance to comprehensive solution design and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, CPQ, web site integration, troubleshooting, data conversion, Office 365 integration, training, and database administration.

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    Progent's Microsoft-certified consulting experts can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and onsite evaluation and migration services for Windows 10 offered by Progent's experts include ROI analysis, project coordination, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter access, data and identity security, streamlined provisioning and administration, infrastructure design, wired/wireless convergence, business continuity planning, custom training for IT support personnel and end users, and post-migration consulting support.

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  • Microsoft Software Update Services Network Consultant
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    Microsoft Windows SUS allows network managers to install and track the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, IT staff can completely and effortlessly manage the distribution of patches that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up user's workstations, establishing the Group Policy parameters, and ensuring your Microsoft Software Update Services GPO is associated with an Active Directory container appropriate for your network environment.

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    Progent's Cisco-certified CCIE consultants can assist organization to configure, manage, update, tune and troubleshoot Catalyst switches. Progent can also assist your business to harden the security of Catalyst switches and migrate efficiently from legacy switches to modern devices.

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    Progent’s non-stop interoffice connectivity and fault tolerant system infrastructure professionals can help small organizations achieve fault tolerant Interoffice connectivity through fully redundant system architectures featuring automatic failover. Progent’s CCIE engineers can design and deploy high-availability Inter-office networks based on zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers economical non-stop interoffice networking.

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    Progent’s high availability system consultants provide reliability consulting, disaster recovery planning, network load balancing, 24x7 interoffice connectivity, high-availability Internet connection design, high-availability data center support, and other high-availability networking support to help your organization integrate a 24x7 environment for strategic applications. Progent possesses the knowledge and experience to design economical, high-availability networks by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-site network with a fully mirrored Internet connection and intelligent system load balancing.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR solution based on Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, affordable creation of a failover cluster quorum witness.

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    Small to middle size companies can now enjoy all the benefits of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Premier network support experts. With Progent's economically priced IT support packages, small and midsize businesses can select a basic Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide small business networks enterprise-class reliability, protection, and performance.

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    Progent's Microsoft-certified professionals can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your infrastructure for local, multi-location, cloud-based, and partial-cloud environments, train your IT support staff, develop an enterprise-wide security strategy, automate network administration, help with application development, and build and test a DR/BC plan.

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    Progent's Office and Office 365 consultants can help companies to incorporate Office desktop and Office 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless solution that offers quick ROI and promotes improved business results. Progent can assist your company to integrate Office or Office 365 apps with each other and with other key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility problems between different releases of Office desktop and offers live online training to individual users or teams.

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    Progent's ProSight Virtual hosting services offer small companies a range of advantages such as lower capital costs, reductions in operational expense, improved executive focus, world-class protection, enhanced fault tolerance, and business continuity.

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    Progent's ProSight portfolio of managed IT services are designed to offer organizations who have small internal network support staffs with affordable help from enterprise-class management tools and technical expertise. Benefits of Progent's ProSight line of managed IT services include flat-rate IT management expenses, smart automation of routine management tasks, continual absorption of the latest technology, smooth transition from older systems to modern solutions, improved fit between computer technology with strategic goals, guidance from seasoned network consultants, and freeing up management to concentrate on business rather than ever-changing network technology.

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    Progent's Cisco Meraki wireless AP experts provide online and onsite support to help organizations of all sizes to design, deploy, manage, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to create a seamless network infrastructure that provides identical access, responsiveness, security compliance, manageability and uptime for wired and wireless users regardless of their location or device.

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    Progent's Microsoft-certified Windows Server 2003 engineers can provide computer support and expert consulting services for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Windows 2003 migration, integration, administration, and maintenance services include system planning, deployment, project management, in-person and remote technical support and repair, Help Desk services, expert security services, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent provides customers access to consultants who have earned some of the IT industry's most prestigious certifications. Progent believes that customers deserve to be sure that their computer service providers have accredited testing plus extensive practical backgrounds so that Progent's clients can engage Progent's service with trust. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) brings priority for substantially better vendor support than is offered to non-certified consultants, enabling Progent to offer clients a better level of IT service. In other cases, recognized credentials such as CISA or ISSAP for network security can help enterprise customers to demonstrate compliance with regulatory demands by engaging the services of recognized industry professionals.

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  • Virtual Server Consultancy Server Management Support and Help

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    Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, tune your network for on-premises, multi-location, cloud-based, and hybrid environments, train your IT support staff, develop an enterprise-wide security plan, automate network administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

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    Progent's managed services for software/firmware update management offer organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your servers, such as printers and scanners, infrastructure appliances like routers and Wi-Fi access points, and IoT devices such as alarms and robotics.

  • Windows Server 2012 Network Service Barueri, State of São Paulo Estado de São Paulo Information Technology Manager Windows Server 2016
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