Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff may take longer to become aware of a break-in and are least able to organize a quick and coordinated defense. The more lateral progress ransomware is able to manage inside a target's system, the longer it takes to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can help businesses in the Beverly Hills area to locate and isolate breached devices and protect clean assets from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Beverly Hills
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any accessible system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement fee for the decryption tools needed to recover encrypted data. Ransomware attacks also try to exfiltrate information and TAs demand an extra ransom for not posting this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major issue according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware attack involves several crucial phases, the majority of which can proceed in parallel if the recovery team has enough people with the necessary skill sets.

  • Quarantine: This urgent initial response involves blocking the sideways progress of the attack within your network. The longer a ransomware assault is permitted to run unchecked, the more complex and more costly the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes consist of isolating infected endpoints from the network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the network to a minimal acceptable degree of functionality with the shortest possible downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business applications, network architecture, and protected endpoint access. Progent's recovery experts use advanced collaboration platforms to organize the complex recovery effort. Progent appreciates the importance of working quickly, continuously, and in unison with a client's management and network support staff to prioritize tasks and to put vital services back online as fast as feasible.
  • Data restoration: The work required to restore files impacted by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and what recovery techniques are needed. Ransomware attacks can take down key databases which, if not properly shut down, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work may be required to find clean data. For example, non-encrypted OST files may have survived on staff PCs and notebooks that were off line at the time of the ransomware assault.
  • Setting up advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical AV tools implemented by many of the world's biggest corporations including Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, containment, restoration and forensics in one integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement with the victim and the insurance provider; negotiating a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; acquiring, learning, and operating the decryptor utility; troubleshooting failed files; creating a pristine environment; remapping and reconnecting drives to match exactly their pre-encryption state; and restoring machines and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware assault's progress across the targeted network from start to finish. This history of how a ransomware assault progressed within the network assists you to assess the impact and brings to light vulnerabilities in security policies or work habits that need to be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is typically given a top priority by the insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes such as business resumption are executed concurrently. Progent maintains a large roster of IT and security experts with the skills needed to perform the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite IT services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP software. This scope of skills gives Progent the ability to identify and consolidate the undamaged parts of your network following a ransomware intrusion and rebuild them rapidly into a viable network. Progent has collaborated with leading insurance providers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Beverly Hills
For ransomware system restoration services in the Beverly Hills area, phone Progent at 800-462-8800 or visit Contact Progent.



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