Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff are likely to be slower to recognize a break-in and are less able to organize a quick and coordinated response. The more lateral movement ransomware is able to make inside a victim's system, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide you to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist businesses in the Colorado Springs area to identify and isolate breached devices and protect clean assets from being penetrated.
If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Colorado Springs
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and basically throws the datacenter back to square one. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryption tools needed to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers demand an additional payment for not posting this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major problem according to the nature of the downloaded data.
The restoration work after a ransomware attack has a number of crucial phases, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the necessary skill sets.
- Containment: This time-critical first step requires blocking the sideways progress of the attack across your IT system. The more time a ransomware attack is allowed to run unchecked, the longer and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine activities include isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
- System continuity: This covers restoring the network to a minimal acceptable level of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and secure endpoint access. Progent's ransomware recovery experts use advanced workgroup platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to get essential resources back online as quickly as feasible.
- Data recovery: The effort necessary to recover files impacted by a ransomware assault varies according to the condition of the systems, how many files are affected, and what recovery methods are required. Ransomware attacks can destroy critical databases which, if not gracefully closed, may need to be reconstructed from scratch. This can include DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work could be needed to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were not connected at the time of the ransomware attack.
- Setting up advanced AV/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized companies the benefits of the same anti-virus technology deployed by some of the world's biggest enterprises such as Netflix, Visa, and Salesforce. By delivering real-time malware blocking, classification, containment, restoration and forensics in one integrated platform, ProSight ASM lowers TCO, simplifies administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if any. Activities consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryptor tool; debugging decryption problems; building a clean environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and services.
- Forensic analysis: This activity involves learning the ransomware attack's progress throughout the network from beginning to end. This audit trail of the way a ransomware assault travelled within the network assists you to evaluate the damage and highlights gaps in policies or work habits that should be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensics is commonly assigned a high priority by the insurance carrier. Because forensics can be time consuming, it is vital that other key activities such as operational resumption are executed in parallel. Progent has an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to perform the work of containment, business resumption, and data recovery without interfering with forensics.
Progent has provided remote and on-premises network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial management and ERP application software. This broad array of skills gives Progent the ability to salvage and integrate the undamaged pieces of your IT environment following a ransomware intrusion and rebuild them quickly into a viable system. Progent has worked with top cyber insurance carriers like Chubb to help businesses recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Expertise in Colorado Springs
For ransomware recovery consulting services in the Colorado Springs metro area, call Progent at 800-462-8800 or see Contact Progent.