Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff are likely to be slower to recognize a break-in and are less able to organize a quick and coordinated response. The more lateral movement ransomware is able to make inside a victim's system, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist businesses in the Colorado Springs area to identify and isolate breached devices and protect clean assets from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Colorado Springs
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and basically throws the datacenter back to square one. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryption tools needed to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers demand an additional payment for not posting this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major problem according to the nature of the downloaded data.

The restoration work after a ransomware attack has a number of crucial phases, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Containment: This time-critical first step requires blocking the sideways progress of the attack across your IT system. The more time a ransomware attack is allowed to run unchecked, the longer and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine activities include isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the network to a minimal acceptable level of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and secure endpoint access. Progent's ransomware recovery experts use advanced workgroup platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to get essential resources back online as quickly as feasible.
  • Data recovery: The effort necessary to recover files impacted by a ransomware assault varies according to the condition of the systems, how many files are affected, and what recovery methods are required. Ransomware attacks can destroy critical databases which, if not gracefully closed, may need to be reconstructed from scratch. This can include DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work could be needed to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were not connected at the time of the ransomware attack.
  • Setting up advanced AV/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized companies the benefits of the same anti-virus technology deployed by some of the world's biggest enterprises such as Netflix, Visa, and Salesforce. By delivering real-time malware blocking, classification, containment, restoration and forensics in one integrated platform, ProSight ASM lowers TCO, simplifies administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if any. Activities consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryptor tool; debugging decryption problems; building a clean environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This activity involves learning the ransomware attack's progress throughout the network from beginning to end. This audit trail of the way a ransomware assault travelled within the network assists you to evaluate the damage and highlights gaps in policies or work habits that should be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensics is commonly assigned a high priority by the insurance carrier. Because forensics can be time consuming, it is vital that other key activities such as operational resumption are executed in parallel. Progent has an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to perform the work of containment, business resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial management and ERP application software. This broad array of skills gives Progent the ability to salvage and integrate the undamaged pieces of your IT environment following a ransomware intrusion and rebuild them quickly into a viable system. Progent has worked with top cyber insurance carriers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Colorado Springs
For ransomware recovery consulting services in the Colorado Springs metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multiple server or multi-site upgrades, Progent has the experience to complete your project quickly and affordably. Progent's Exchange 2003 support, repair, and consulting services include assistance with the integration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business goals.

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    Progent's Microsoft Premier professionals can provide expert support for enterprise-wide deployments of Microsoft Exchange. Progent's experts can show you how to prepare for multi-site Exchange Server 2007 installations or upgrades and can supply onsite technicians to assist enterprises with installations of Exchange Server 2007 in the or any area covered by Progent's consultants.

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    Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their reach, lower their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds assisting small and mid-size organizations to minimize network downtime by providing cost-effective remote consulting for disaster recovery/business continuity planning, high-availability network infrastructure, backup/restore solutions, and transparent maintenance. Progentís business continuity experts can help you to develop and validate an efficient business continuity strategy that aligns with your business needs and budget. Progentís disaster recovery engineers can help you to design, deploy, and manage resilient technologies including non-stop Internet access, virtualization, clustering, load balancing, transparent off-site backup, and geographically dispersed data centers.

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    Progent can provide enterprise clients the help of a certified NetApp consultant for online or onsite expertise for NetApp's complete family of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to help you to resolve issues with NetApp SAN storage environments efficiently following leading practices.

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    Remote 24x7 network monitoring, proactive alarms, and periodic reports are crucial to maintaining the health of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of any size can afford a level of protection that was previously reserved for enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as low-cost services created to help you to identify and fix a an array of IT network issues before they get big enough to impact productivity.

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    Progent's seasoned team of network consultants and application specialists have extensive background delivering online and onsite support for businesses of any size who want to incorporate Android phones into their information networks so that users can work together while on the go. Progent has the breadth of skills to resolve network problems that involve multiple manufacturers and that represent a combination of legacy and current information technology. Progent provides budget-friendly online consulting to help you with any aspect of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to help you to handle particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management support to help you complete major network initiatives on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers expertise with all major operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or one-on-one training sessions to help you manage and operate Android phones efficiently.

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    Progent can assist your business in all facets of your migration to Microsoft Exchange 2016 such as planning HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up HLB for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional PSTN calling. Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines management via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX systems, or legacy video conferencing solutions. Progent's certified IM and Presence experts offer remote and onsite support services to help your company to maintain and repair your current Lync Server 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also help you to design and execute a smooth Skype for Business migration.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in scale, speed, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.

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    System Center Configuration Manager 2016 automates software deployment across multiple sites, simplifies compliance settings control, inventories network assets, guards against company data leakage, provides network health reporting, enables safe self service, and delivers a common point of control for administering multi-OS networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can assist you with any facet of designing, implementing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.

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    Progent's Cisco-certified wireless experts can help organizations of any size to design, implement, administer and troubleshoot Cisco Aironet wireless access point environments to achieve the throughput, range, density, scale, security and ease of management required for transparent connectivity between Wi-Fi and wired network infrastructure. Progent offers efficient online and on-premises support for legacy and current 802.11ac Aironet APs and Progent can help you design and maintain wireless solutions that include indoor and outdoor Aironet APs.

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    Progent's wireless VoIP phone configuration and troubleshooting experts offer online and on-premises support to help you build and manage a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.

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    Progent provides nationwide urgent phone support and troubleshooting services for businesses who run networks powered by versions of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft products. Online technical support provides optimum return for your information technology budget by preserving client productivity and limiting the hours charged for network repair services. Advanced online access utilities and experienced technicians and engineers allow Progent to handle the majority of IT issues without squandering time and expense by traveling to your location. In the vast majority of cases your IT issues can be remediated over the phone or via a mix of phone support and online access. Progent can offer the services of Cisco CCIE network engineers and CISA certified security professionals to help with the most challenging network issues.

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    Microsoft Office 2003 Technical Support Firms

    Progentís IT outsourcing support offerings for small businesses include planning Windows XP, .NET, and BackOffice environments, coordinating migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, resolving stubborn integration issues, and producing a company-wide security plan. Progent can help you enhance system reliability and performance with zero-downtime configuration, redundant network topology, and proactive network monitoring. Progent also offers special project help for major migrations and can help with requirements definition, product inventory, BOM development, sourcing selection, purchasing logistics, and complete documentation. Progentís IT outsourcing help also features training for office productivity programs such as Microsoft Office.


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