Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support staff are likely to be slower to become aware of a break-in and are least able to organize a quick and forceful defense. The more lateral movement ransomware is able to make inside a victim's network, the more time it takes to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can help businesses in the Colorado Springs metro area to identify and isolate breached servers and endpoints and guard clean resources from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Colorado Springs
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and basically sets the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware attack, insist on a settlement fee for the decryption tools needed to unlock scrambled data. Ransomware attacks also attempt to exfiltrate information and hackers require an additional payment for not posting this data on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can be a big problem according to the sensitivity of the downloaded data.

The recovery work subsequent to ransomware attack has a number of distinct phases, the majority of which can proceed in parallel if the recovery workgroup has enough members with the required skill sets.

  • Containment: This urgent first response involves arresting the lateral progress of ransomware across your network. The more time a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes include cutting off infected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a minimal acceptable degree of functionality with the shortest possible delay. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical applications, network topology, and safe endpoint access management. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complicated restoration effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's managers and network support group to prioritize activity and to get critical resources back online as fast as possible.
  • Data restoration: The work necessary to recover data impacted by a ransomware assault depends on the state of the network, how many files are affected, and what recovery techniques are needed. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to locate undamaged data. For example, non-encrypted OST files may exist on employees' PCs and laptops that were not connected during the ransomware attack.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM gives small and medium-sized businesses the advantages of the identical AV technology implemented by many of the world's largest corporations including Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, recovery and analysis in one integrated platform, Progent's ASM reduces total cost of ownership, simplifies management, and expedites resumption of operations. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if there is one. Services include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryption tool; troubleshooting failed files; creating a pristine environment; mapping and reconnecting drives to match exactly their pre-encryption state; and recovering computers and software services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline across the targeted network from beginning to end. This history of how a ransomware attack progressed within the network assists you to assess the impact and uncovers shortcomings in policies or processes that need to be rectified to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensics is commonly given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is vital that other key activities like business continuity are performed concurrently. Progent has a large roster of information technology and cybersecurity professionals with the skills required to perform activities for containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite IT services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes professionals who have earned advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to identify and integrate the surviving parts of your network following a ransomware assault and reconstruct them rapidly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Colorado Springs
For ransomware system restoration consulting services in the Colorado Springs area, phone Progent at 800-462-8800 or see Contact Progent.



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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid development of cutting-edge enterprise-class programs that can provide your business a critical competitive advantage. SQL Server features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in designing, installing and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.

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  • Technology Consulting Juniper SRX Series Firewall
    Juniper SRX Series Router Security Contractor

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical devices that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity.

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  • Support and Help DoubleTake Carbonite Availability
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    DoubleTake/Carbonite Software offers a family of products intended to deliver small and midsize companies a range of affordable alternatives for backing up and recovering vital workloads such as Microsoft Exchange Server, Microsoft SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progentís disaster recovery planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company IT systems to achieve an advanced level of fault tolerance and business continuity capability at a budget-friendly cost.

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    Award Winning Dynamics GP Great Plains Software Network Consultants

    Progentís Microsoft certified experts provide a variety of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and ERP platform built, like all Microsoft financial solutions, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to deploy and integrate, and with its modular design you are able to license only the capability you currently need, with the ability to add clients and enlarge capabilities when necessary. Progentís Dynamics GP/Great Plains consulting engineers can help you deploy, configure and administer the current version of Dynamics GP or migrate smoothly from an earlier release.

  • Windows 10 Migration Network Assessments Windows 10 Provisioning IT Consulting
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