Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to work its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when support staff may take longer to become aware of a breach and are less able to mount a quick and coordinated defense. The more lateral movement ransomware can manage within a target's system, the more time it takes to restore core operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can assist organizations in the Colorado Springs metro area to identify and isolate breached servers and endpoints and guard clean assets from being compromised.
If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Colorado Springs
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors needed to unlock encrypted files. Ransomware assaults also attempt to exfiltrate information and TAs require an additional payment for not posting this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.
The recovery process after a ransomware penetration has several crucial stages, the majority of which can proceed in parallel if the response workgroup has enough people with the necessary experience.
- Quarantine: This urgent initial step involves arresting the lateral spread of ransomware within your network. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment processes include cutting off affected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
- System continuity: This involves bringing back the IT system to a minimal useful degree of capability with the least delay. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business apps, network architecture, and protected remote access. Progent's recovery experts use advanced workgroup platforms to coordinate the multi-faceted restoration effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and IT staff to prioritize tasks and to put critical services back online as fast as feasible.
- Data recovery: The work required to restore files damaged by a ransomware assault depends on the state of the network, how many files are encrypted, and what recovery methods are required. Ransomware attacks can take down pivotal databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For example, non-encrypted OST files may exist on employees' desktop computers and notebooks that were off line at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users.
- Setting up advanced AV/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical AV technology used by many of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, detection, containment, restoration and analysis in a single integrated platform, Progent's ASM cuts total cost of ownership, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services include establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency disbursement to the TA; receiving, learning, and operating the decryption tool; debugging failed files; creating a pristine environment; mapping and connecting drives to reflect precisely their pre-attack state; and restoring computers and software services.
- Forensics: This process is aimed at discovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of the way a ransomware attack progressed through the network helps you to assess the damage and brings to light weaknesses in rules or processes that need to be corrected to avoid future breaches. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is typically assigned a top priority by the insurance provider. Since forensics can take time, it is essential that other important activities such as business resumption are performed in parallel. Progent maintains an extensive team of IT and security professionals with the skills needed to perform activities for containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This scope of expertise allows Progent to identify and integrate the surviving pieces of your network after a ransomware attack and rebuild them quickly into an operational system. Progent has worked with top insurance providers like Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Services in Colorado Springs
For ransomware recovery services in the Colorado Springs metro area, call Progent at 800-462-8800 or visit Contact Progent.