Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to recognize a penetration and are least able to mount a quick and coordinated response. The more lateral movement ransomware is able to achieve inside a victim's system, the more time it takes to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can help organizations in the Colorado Springs metro area to locate and isolate infected devices and protect clean resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Colorado Springs
Current variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any accessible backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and basically knocks the IT system back to the beginning. Threat Actors, the hackers responsible for ransomware attack, insist on a settlement payment for the decryption tools needed to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an additional ransom in exchange for not posting this information on the dark web. Even if you can rollback your network to an acceptable point in time, exfiltration can be a major issue according to the nature of the stolen data.

The restoration process after a ransomware penetration involves several crucial stages, most of which can proceed concurrently if the response team has enough members with the necessary skill sets.

  • Containment: This time-critical first response involves arresting the lateral spread of ransomware within your IT system. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities consist of isolating affected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal acceptable level of functionality with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical apps, network topology, and protected remote access management. Progent's ransomware recovery team uses advanced workgroup platforms to organize the complex recovery effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's managers and network support staff to prioritize tasks and to put essential resources back online as fast as feasible.
  • Data restoration: The effort necessary to restore data impacted by a ransomware attack varies according to the state of the network, how many files are encrypted, and what recovery techniques are needed. Ransomware attacks can destroy key databases which, if not properly closed, might have to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical platforms are powered by SQL Server. Some detective work could be required to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were off line at the time of the assault.
  • Deploying modern AV/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the identical anti-virus tools used by some of the world's biggest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, classification, containment, restoration and analysis in one integrated platform, Progent's ASM reduces total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Activities consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; acquiring, learning, and operating the decryption utility; troubleshooting decryption problems; building a clean environment; remapping and connecting drives to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This process involves learning the ransomware assault's storyline across the network from beginning to end. This audit trail of how a ransomware attack travelled through the network assists your IT staff to evaluate the damage and highlights vulnerabilities in rules or work habits that should be rectified to avoid later break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is typically given a high priority by the insurance carrier. Because forensics can take time, it is vital that other key activities like operational continuity are performed in parallel. Progent maintains an extensive team of IT and security professionals with the knowledge and experience required to carry out the work of containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technologies including Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP application software. This broad array of expertise gives Progent the ability to identify and integrate the undamaged pieces of your IT environment after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has collaborated with top cyber insurance carriers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Colorado Springs
For ransomware cleanup services in the Colorado Springs metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent offers small and mid-size companies professional consulting for Intrusion Protection products and IPsec VPN technology from major firewall and VPN security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can help you design a detailed security strategy and select appropriate products from a variety of vendors to achieve your security goals while sticking within your budget limits.

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    Consultant Hourly Rate Network System Support Consultant

    Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick repairs so you will not be tempted to allow less critical problems to fester.

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    Remote Consulting Services Windows Server 2008 R2

    Microsoft Windows Server 2008 is an important advance in making information networks more protected and fault tolerant, simpler to virtualize and manage, faster, and able to offer an improved environment for web hosting and development. Progent can assist your business benefit fully from the enhancements incorporated into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, technical support, education, temporary staffing, network monitoring, and security engineering services.

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    Progent's Cisco-certified wireless technology consultants can assist you to configure, manage, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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    Microsoft Financial Software Remote Consulting

    Progent can show you how to plan and execute an efficient migration to Microsoft Dynamics GP so that you preserve your information, improve your protection, modernize your analytics, take complete advantage of Microsoft Office support, and minimize productivity disruption by creating and following a sensible migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create custom business software and eCommerce programs that work transparently with Microsoft Dynamics GP.

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    Windows Server 2008 R2 Technical Consultant

    Windows Server 2008 R2 offers high levels of speed, security, availability, scalability, and flexibility that accelerate output of on-site, remote, and mobile users. Progent's Microsoft-certified experts can provide affordable online engineering, troubleshooting, and education services to assist you to plan, execute, and manage Microsoft Windows Server 2008 R2 in order to add substantial business value to your information system.

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    Progent can help your organization in any phase of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and implementing Hyper-V; setting up hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and setting up Outlook.

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    Progent is among the most qualified network consulting companies for integrating email and messaging solutions based on Microsoft Exchange 2000. Progent is skilled in helping small businesses receive all the advantages of Exchange 2000 for typical scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 Server support.

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    Microsoft 365 Excel Power Query Programmer

    Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide range of remote support services to help you to design, program, pilot test, install, manage, and debug applications powered by any release of Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to move your legacy Excel solutions to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and fix compatibility issues between different releases of Excel. Progent offers as-needed help to organizations looking for a quick solution to a stubborn issue related to Excel and Progent can also provide full project management support for upgrading or creating mission-critical application software built on Excel. Progent's affordable webinar training for Excel can be customized to meet the needs of individuals or teams.

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  • Sacramento - Rancho Cordova, United States 24x7x365 Microsoft MCDBA Consultant Position Telecommuting Job Microsoft MCSA Support Sacramento - Carmichael
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    24/7/365 Oregon Technicians

    If your organization does not need immediate remote support but you think you will require assistance with your network in the near future, you can save time and money and ensure that the right IT skill will be available when you need it by getting in touch with a Progent sales specialist and signing up as a customer. For details, phone 800-993-9400 or send email to information@progent.com.

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  • Exchange 2019 Consulting
    Exchange 2019 Upgrade Technology Consulting

    Progent can help you in any facet of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning high availability architecture for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.

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    Microsoft Migration Help

    Progentís IT outsourcing services offer affordable computer consulting for small organizations. Whether it includes planning system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out an updated e-mail system, monitoring your network, or building a web-based business solution, outsourcing your network engineering services can reduce costs and eliminate risks, permitting network service expenses to increase in a more linear and manageable manner than is possible by assembling a bulky, all-purpose in-house network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and robust network foundation for your critical business software powered by Microsoft Windows including Microsoft Office XP, Office 2003, and Office 2000.

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    SCDPM 2012 and SQL Server Consultant

    Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist organizations of any size to design, deploy, manage, and repair a backup system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent can provide occasional support for fixing especially challenging issues, or comprehensive project management services. Progent's consultants can also help you to design SCDPM 2012 into an enterprise-class disaster recovery plan.

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    If you are a network consultant with technical support expertise, joining Progent and helping Progent's clients will enhance your skills through interaction with Progent's team of motivated, high-output consulting experts. Progent's focus on providing IT expertise and computer support to small and midsize businesses will offer you the chance to consult in depth with decision makers and add significantly to the growth of dynamic organizations. In addition, Our virtual office environment provides state-of-the-art tools for off-site service and wireless connectivity to allow you to come up with fast fixes when you troubleshoot mission-critical problems.

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  • Exchange 2013 Voice Mail Specialists
    Immediate Exchange 2013 Collaboration Remote Troubleshooting

    Exchange Server 2013 includes significant enhancements to the functionality of Microsoft Exchange 2010 and delivers powerful new features plus a revamped structure. These enhancements favorably impact vital facets of IT like manageability, availability, security and compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange 2013, design an efficient test and rollout plan, and train your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and support and management services for Exchange 2013.

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    Urgent Microsoft Solutions Framework Project Methodology Networking Consultants

    Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the forefront of IT support, executing a broad variety of technical tasks for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to fix actual network problems quickly.

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  • Help and Support Altaro O365 OneDrive Backup
    After Hours Consulting Services Altaro O365 OneDrive Backup

    Progent is a certified Altaro partner and can design and manage an implementation of Altaro Office 365 Backup to safeguard your M365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.

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  • Windows Server 2012 R2 Server Manager On-site Support
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    Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, tune your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support team, create an enterprise-wide security plan, automate network management, assist with creating applications, and build and validate a DR/BC plan.

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