Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware needs time to work its way through a network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff are likely to take longer to become aware of a penetration and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware can manage inside a target's system, the more time it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can help businesses in the Louisville area to identify and isolate infected devices and protect undamaged assets from being penetrated.
If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Louisville
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and infiltrate any accessible system restores. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment for the decryption tools required to recover encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an additional settlement in exchange for not publishing this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a major issue depending on the sensitivity of the downloaded data.
The recovery process after a ransomware penetration involves a number of crucial phases, most of which can be performed concurrently if the recovery workgroup has enough people with the required skill sets.
- Quarantine: This urgent initial response involves arresting the lateral progress of the attack within your network. The more time a ransomware assault is permitted to run unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment processes include isolating affected endpoint devices from the network to minimize the spread, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the network to a minimal useful level of functionality with the shortest possible delay. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the multi-faceted restoration effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's management and IT staff to prioritize tasks and to get critical resources on line again as quickly as feasible.
- Data recovery: The work necessary to recover files damaged by a ransomware attack varies according to the state of the systems, the number of files that are affected, and which recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not carefully closed, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work may be needed to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators.
- Implementing modern antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the same AV tools implemented by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering real-time malware blocking, identification, mitigation, restoration and analysis in one integrated platform, ProSight ASM reduces TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Services consist of establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, learning, and using the decryptor utility; debugging failed files; building a pristine environment; remapping and connecting datastores to match exactly their pre-attack condition; and restoring computers and services.
- Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware assault progressed through the network helps your IT staff to assess the impact and uncovers gaps in policies or processes that need to be rectified to avoid future breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensics is usually assigned a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other key activities like operational continuity are performed concurrently. Progent has a large team of information technology and security professionals with the skills required to perform the work of containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP application software. This scope of expertise gives Progent the ability to salvage and integrate the undamaged parts of your information system following a ransomware assault and rebuild them quickly into a functioning system. Progent has worked with top insurance carriers including Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware Recovery Consulting Services in Louisville
For ransomware system restoration expertise in the Louisville metro area, phone Progent at 800-462-8800 or go to Contact Progent.