Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when support personnel may be slower to become aware of a penetration and are less able to organize a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a target's system, the longer it will require to restore core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help organizations in the Louisville area to locate and quarantine breached devices and protect undamaged assets from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Louisville
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also attempt to exfiltrate information and hackers require an extra payment in exchange for not publishing this information on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the downloaded data.

The recovery process subsequent to ransomware penetration involves a number of distinct phases, most of which can be performed in parallel if the response workgroup has a sufficient number of members with the required skill sets.

  • Quarantine: This urgent initial step involves arresting the lateral spread of the attack within your IT system. The longer a ransomware attack is permitted to run unrestricted, the more complex and more expensive the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities consist of cutting off infected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a minimal useful degree of capability with the least downtime. This effort is typically the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access management. Progent's ransomware recovery team uses advanced workgroup tools to organize the complex recovery effort. Progent understands the urgency of working quickly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to get vital services back online as quickly as possible.
  • Data recovery: The work required to recover files impacted by a ransomware assault depends on the state of the network, the number of files that are affected, and what restore techniques are required. Ransomware assaults can take down pivotal databases which, if not carefully closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be required to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line during the attack.
  • Deploying modern antivirus/ransomware protection: Progent's Active Security Monitoring offers small and mid-sized companies the benefits of the identical anti-virus technology implemented by many of the world's largest corporations including Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, repair and analysis in one integrated platform, ProSight ASM cuts total cost of ownership, streamlines administration, and expedites resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if any. Activities consist of determining the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor tool; debugging failed files; building a pristine environment; mapping and reconnecting drives to reflect exactly their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensics: This process is aimed at uncovering the ransomware assault's progress throughout the network from beginning to end. This audit trail of how a ransomware assault travelled through the network helps you to evaluate the damage and uncovers vulnerabilities in security policies or work habits that need to be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensic analysis is usually given a high priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is critical that other important recovery processes such as business continuity are pursued in parallel. Progent has a large roster of IT and cybersecurity experts with the knowledge and experience needed to perform activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services across the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This scope of expertise allows Progent to identify and consolidate the undamaged pieces of your IT environment following a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has worked with top insurance carriers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Louisville
For ransomware cleanup services in the Louisville area, call Progent at 800-462-8800 or see Contact Progent.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing and service companies to manage complicated supply chains and improve the efficiency of critical processes in order to get products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with over 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises services that spans from as-needed guidance to comprehensive solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, CPQ, web site integration, debugging, ETL, Excel and SQL integration, training, and database administration.

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    Exchange Server 2013 incorporates major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations plus a revamped structure. These enhancements affect key areas including manageability, high availability (HA), security and compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and deployment plan, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide affordable remote support and management services for Microsoft Exchange Server 2013.

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    SQL Server Replication Consult

    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid development of cutting-edge enterprise-class programs that can give your business a critical competitive edge. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.

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    Progent's Cisco Catalyst Wi-Fi 6 WAP consultants offer economical remote and onsite support for Catalyst next-generation Wi-Fi 6 wireless APs.

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    If your business network mixes Linux technology platforms with Windows, Progent can show you how to integrate your IT resources into a unified environment that permits all your operating systems to coexist for simple administration, seamless dataflow, high dependability, enhanced performance, and tight protection. Progent's UNIX/Linux and Microsoft Windows coexistence assistance services feature network infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical support and troubleshooting, on-site technical support, and Contact Center support.

  • Windows and UNIX Consultancy Microsoft Certified Solaris with Windows Consultants
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  • Colo Network Engineer
    Network Security Consultant Network Architect

    For enterprises with branch offices in California or any area covered by Progent's consultants, Progent's Microsoft-Premier IT support professionals and authorized Cisco system consultants can provide a range of network consulting services such as project management, SOX compliance, office relocations, enterprise security, network design, on-site or phone-based emergency support, and troubleshooting for collocation hosting environments. A Progent network consultant can show you how to design a multi-office network that makes efficient use of collocation facilities and Internet data centers. Progentís Microsoft Premier engineers can help large corporations design, deploy and maintain major rollouts of updated versions of Microsoft technology including Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can assist you to deploy Cisco technology for connection solutions that combine basic, high-speed, integrated, and remote networking.

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