Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware requires time to steal its way through a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel are likely to take longer to become aware of a penetration and are less able to organize a quick and forceful defense. The more lateral movement ransomware can make inside a target's system, the more time it will require to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Louisville metro area to locate and isolate infected servers and endpoints and protect undamaged assets from being penetrated.
If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Louisville
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system recovery nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement payment for the decryption tools required to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an additional payment in exchange for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable date in time, exfiltration can be a major issue according to the sensitivity of the downloaded data.
The restoration work after a ransomware penetration involves several distinct stages, the majority of which can proceed in parallel if the recovery team has a sufficient number of people with the necessary experience.
- Quarantine: This urgent initial response requires blocking the sideways progress of ransomware across your IT system. The more time a ransomware assault is allowed to go unchecked, the longer and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes include isolating infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
- System continuity: This involves bringing back the IT system to a basic acceptable level of capability with the shortest possible delay. This process is usually the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business applications, network topology, and safe remote access. Progent's recovery experts use state-of-the-art workgroup platforms to organize the complex restoration effort. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize tasks and to put vital services on line again as quickly as feasible.
- Data restoration: The effort necessary to restore files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and what restore techniques are needed. Ransomware attacks can take down key databases which, if not gracefully closed, may need to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were not connected during the attack.
- Implementing advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the identical anti-virus technology deployed by some of the world's biggest corporations including Walmart, Visa, and NASDAQ. By delivering real-time malware blocking, detection, containment, recovery and forensics in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption tool; debugging decryption problems; building a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption condition; and recovering machines and software services.
- Forensic analysis: This activity is aimed at learning the ransomware assault's progress across the network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists you to evaluate the impact and brings to light weaknesses in security policies or processes that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensics is usually given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other key recovery processes like operational resumption are pursued in parallel. Progent has an extensive roster of IT and data security professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent has provided online and onsite network services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This broad array of skills allows Progent to salvage and integrate the undamaged parts of your information system after a ransomware intrusion and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance providers like Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Expertise in Louisville
For ransomware system recovery consulting services in the Louisville metro area, call Progent at 800-462-8800 or visit Contact Progent.