Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and at night, when IT staff are likely to take longer to become aware of a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to make inside a victim's network, the more time it will require to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineers can assist businesses in the Louisville area to locate and quarantine infected servers and endpoints and protect undamaged assets from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Louisville
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any available system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment for the decryptors required to recover encrypted data. Ransomware assaults also try to exfiltrate files and TAs require an additional payment for not publishing this information or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major problem according to the nature of the stolen information.

The recovery process subsequent to ransomware attack has several crucial stages, the majority of which can proceed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.

  • Quarantine: This time-critical initial step requires arresting the sideways progress of ransomware across your network. The more time a ransomware attack is allowed to run unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes consist of cutting off infected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a minimal acceptable level of capability with the shortest possible downtime. This process is usually the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also requires the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network architecture, and safe endpoint access. Progent's recovery team uses advanced collaboration tools to coordinate the multi-faceted restoration process. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's managers and IT group to prioritize activity and to put vital resources on line again as quickly as possible.
  • Data restoration: The work required to restore files impacted by a ransomware assault depends on the state of the network, the number of files that are encrypted, and what recovery techniques are needed. Ransomware attacks can take down key databases which, if not carefully closed, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work may be needed to find clean data. For example, undamaged OST files may have survived on employees' PCs and notebooks that were not connected at the time of the assault. Progent's Altaro VM Backup experts can assist you to deploy immutable backup for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators or root users. This provides an extra level of security and recoverability in case of a successful ransomware attack.
  • Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same anti-virus technology used by some of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By providing in-line malware blocking, identification, containment, repair and forensics in one integrated platform, Progent's ASM reduces TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Services include establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor tool; troubleshooting failed files; building a pristine environment; remapping and connecting datastores to reflect precisely their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's storyline throughout the network from start to finish. This history of how a ransomware attack progressed through the network helps you to assess the damage and brings to light weaknesses in rules or work habits that should be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensics is typically assigned a high priority by the insurance carrier. Because forensic analysis can take time, it is essential that other important recovery processes like business continuity are executed concurrently. Progent maintains a large team of information technology and security experts with the skills required to carry out the work of containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial and ERP software. This scope of skills gives Progent the ability to identify and consolidate the undamaged pieces of your information system following a ransomware attack and reconstruct them rapidly into a viable network. Progent has worked with leading cyber insurance carriers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Louisville
For ransomware recovery consulting services in the Louisville area, phone Progent at 800-462-8800 or go to Contact Progent.

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  • Exchange 2000 Upgrade Consultants
    Microsoft Experts Exchange 2000 Upgrade Consultant

    Progent is one of the most experienced IT consulting firms for designing email solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full benefits of Exchange Server 2000 for typical scenarios including upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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    Symantec VPN Cybersecurity Group

    Progent's Symantec experts can help you maintain legacy Symantec firewall and VPN appliances such as the Symantec Raptor and VelociRaptor family or show you how to upgrade to more recent firewall/VPN technology. Progent can also help you design and implement a complete security strategy that can include firewall and VPN appliances and software, outsourced security and virus protection services, server and application monitoring software, and documented policies and processes. Progent has the skill to be your single source for continuing technical help, administration, training, and security consulting.

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    Progent's Intune consultants can assist your company to assess the strategic case for utilizing Intune for configuring and managing your portable devices including notebooks, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help your company to configure security and compliance policies, plan and deploy test environments to confirm the benefits of Microsoft Intune for your environment, install Intune across your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Intune solution.

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    Progent's Microsoft-certified consultants can help organizations of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your business to move from an earlier version of SCVMM or from another management system, and Progent can help you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you get maximum return on investment.

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    Progent can help you to design and implement a smooth transition from a Sun Solaris-powered information environment to a network powered by MS Windows and capable of running Microsoft's familiar office productivity suites, business applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and application specialists can show you how to preserve your data and minimize business discontinuity by developing an effective migration plan that protects your existing assets in Solaris software and infrastructure. UNIX-to-Windows migration support services offered by Progent include evaluation of current environment, transition planning and testing, Exchange migration services, information and application transition, and server and media transition and economization.

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    Top Rated IT Consultants Microsoft System Center Operations Manager

    Progent offers a selection of network support packages for small businesses. These information technology outsourcing and network monitoring services are built around the proactive problem handling abilities of Operations Manager, a state-of-the-art network and system management product that monitors the reliability, performance, and security of your information system and isolates incipient troubles before they can disrupt your system. With Progent's affordably priced network support programs, small companies can select a simple co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package.

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    Progent can provide affordable remote and on-premises support to help companies of any size to move all or part of their core IT resources to Google Cloud Platform services. This can save management hassle and hardware expense and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.

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  • Consultants Exchange Server Migration
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    Progent's Microsoft and Cisco-certified consulting experts can help your organization to determine the value of Exchange 2010 for your company and can help you to design and implement a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer quick payback by increasing your workers' efficiency, cutting the expense of equipment and support, simplifying management, and integrating your key communications platforms.

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