Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel are likely to take longer to become aware of a penetration and are less able to organize a quick and forceful defense. The more lateral movement ransomware can make inside a target's system, the more time it will require to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Louisville metro area to locate and isolate infected servers and endpoints and protect undamaged assets from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Louisville
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system recovery nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement payment for the decryption tools required to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an additional payment in exchange for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable date in time, exfiltration can be a major issue according to the sensitivity of the downloaded data.

The restoration work after a ransomware penetration involves several distinct stages, the majority of which can proceed in parallel if the recovery team has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent initial response requires blocking the sideways progress of ransomware across your IT system. The more time a ransomware assault is allowed to go unchecked, the longer and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes include isolating infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable level of capability with the shortest possible delay. This process is usually the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business applications, network topology, and safe remote access. Progent's recovery experts use state-of-the-art workgroup platforms to organize the complex restoration effort. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize tasks and to put vital services on line again as quickly as feasible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and what restore techniques are needed. Ransomware attacks can take down key databases which, if not gracefully closed, may need to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were not connected during the attack.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the identical anti-virus technology deployed by some of the world's biggest corporations including Walmart, Visa, and NASDAQ. By delivering real-time malware blocking, detection, containment, recovery and forensics in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption tool; debugging decryption problems; building a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption condition; and recovering machines and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware assault's progress across the network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists you to evaluate the impact and brings to light weaknesses in security policies or processes that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensics is usually given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other key recovery processes like operational resumption are pursued in parallel. Progent has an extensive roster of IT and data security professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite network services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This broad array of skills allows Progent to salvage and integrate the undamaged parts of your information system after a ransomware intrusion and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance providers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Louisville
For ransomware system recovery consulting services in the Louisville metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent provides IT support for medium size companies with 100 to 250 system users. The medium size business or work group has traditionally been an underserved segment of the market for network support expertise. The cost structures and support access models of large third-party service organizations make them too expensive for the ordinary mid-size company or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information network whose advanced technology and sophistication are often similar to the information systems of far larger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual network infrastructure and proactive server monitoring, significantly lowers the network support expenses of an SMB while offering the mid-size company with big-company support from professional, IT experts knowledgeable in a broad array of midsized business network solutions. If your mid-sized organization or small business is searching for the quality of IT help appropriate for a mid-size organization without budgeting big-company costs, you need Progent.

  • Microsoft Access migration Specialist CISSP Certified Security Microsoft Access Consulting

  • Firesight Support and Help
    Cisco Firepower 1000 Series Firewalls Configuration

    The new Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can help your company to manage your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, tune, manage and troubleshoot firewall solutions based on ASA 5500-X firewalls with Firepower Services.

  • Microsoft CRM Specialist Award Winning Microsoft CRM Online Support
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  • Immediate Network Services Company-wide Standards for Best Practices
    Microsoft Consulting Best Practices Security Consultant

    Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the forefront of network support, executing a broad range of IT projects for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This means that you get not only expert technical capability, but also a support engineer with proven methods for applying computer knowledge to repair actual IT problems efficiently.

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  • Support and Help Solaris
    Solaris Consultant Services

    Progent's Solaris family consulting experts provide small businesses and software developers help with administering and supporting Solaris systems that run with Microsoft-powered networks. Progent can give your organization contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise offers you an easy one-stop source to help you build and manage a secure and robust cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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  • Award Winning SQL Server 2019 OLTP IT Consultant
    24/7 SQL Server 2019 OLTP Integration Support

    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and on-premises consulting, application development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud-based components into a cohesive intranet solution.

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  • Microsoft and Cisco Certified 64-bit Migration Professionals 64-bit Upgrade Computer Consulting
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  • Network Consultant Dynamics GP/Great Plains Features Microsoft GP/Great Plains Integration Services
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  • On-site and Remote Support Enterprise Active Directory
    24-Hour Hosting Facility Configuration

    For large businesses, Progent can leverage internal network support staffs by providing extensive background in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or worldwide businesses with branch offices, Progent can act as a seamless nearby extension of enterprise network management. Progentís enterprise consulting services include company-wide security, online branch office support, network architecture, Sarbox compliance, project management, and world-class support for multi-site network environments based on Enterprise Windows. Progent can provide on-site engineers and technicians to help with a campus relocation or branch move, or a system architect to assist with setting up or using an Internet Data Center or Hosting Facility.

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  • ProSight ASM Endpoint Protection Services
    Consultancy ProSight Active Security Monitoring

    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology from SentinelOne to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats.

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  • Microsoft Small Business Server Technology Professional
    24 Hour Microsoft SBS Server Services

    Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a feature-rich but manageable IT network. The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for a network consultant with hands-on expertise and broad knowledge in planning and implementing effective end-to-end information technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, administering, and servicing network solutions based on the SBS suite of servers and applications.

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  • Online Help Microsoft System Center Operations Manager
    Monitoring and Reporting Technology Consulting

    Small to mid-sized companies can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progentís Microsoft certified network support professionals. With Progent's economically priced IT support programs, mid-size businesses can choose a basic co-sourcing package built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer small company networks world-class availability, security and productivity.

  • Remote Support Services Citrix HDX Citrix HDX Network Consulting
  • Remote Support Ubuntu Linux, Sun Solaris, UNIX Jefferson County Kentucky Technical Support Services CentOS Linux, Solaris, UNIX Louisville, KY, United States
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  • Best Cisco PIX Migration Support
    Online Support Services Cisco PIX 500 Firewall Migration

    Cisco's PIX firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you determine whether to adopt the latest firewall products available from Cisco. Progent's Cisco technology specialists can help you design and carry out an efficient upgrade to Cisco ASA 5500-X firewalls following leading practices.

  • SCCM 2016 Mobile Application Management Remote Technical Support Online Technical Support SCCM 2016 MDM
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  • Cisco PIX Migration Remote Support
    Computer Consultants Cisco PIX Upgrade

    Cisco's PIX firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still offers technical support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can also help you assess whether to migrate to the latest firewall products from Cisco. Progent's Cisco-certified experts can help your company design and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.

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  • SQL Server 2016 and Excel Integration Services SQL Server 2016 Troubleshooting
  • SQL Server 2019 Machine Learning Server Specialists 24/7/365 SQL Server 2019 Machine Learning Server Support
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  • Specialist SCCM 2012 Migration 24/7 SCCM 2012 Application Deployment Online Help

  • NetDocs and Azure Consultants
    NetDocs Upgrade Consult

    NetDocuments (NetDocs) is a cloud-based document management system designed specifically for the legal profession. Progent can provide remote guidance from NetDocuments consultants to assist legal departments and law firms to plan, deploy, administer, optimize, or debug a document management system environment based on NetDocuments.

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  • SonicWall TZ600 Firewall Cybersecurity Consultancies
    SonicWall NSA 9250 Firewall Protection

    Progent's SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end security plan and design security into your business processes.

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  • ProSight Email Data Loss Protection Professional
    Email Quarantine Engineers

    Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.

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  • Network Consulting Organization Deploying Phase: Implementation
    Problem Resolution MSF

    When performing consulting projects for enterprise customers, Progent uses a structured methodology driven by defined milestones in order to meet financial, timing and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, test models, design adjustments, and professional deployment. All phases are recorded to provide a comprehensive description of IT services performed and to assist in downstream network maintenance.

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  • Top Private Cloud Solutions Specialist
    Private Cloud Hosting for Virtual Data Centers Professional

    Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the maximum degree of availability and scalability and is in addition simple to migrate to another host. Progent's Private Cloud Hosting and Management options are based on proven virtualization technologies that enable small businesses with multi- platform environments to economize dramatically on the costs of capital investments, system support, and IT management while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.

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  • 24 Hour Outsourced Programming Amazon Marketplace Web Service integration
    Amazon MWS integration training Expert Development

    Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

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  • UNIX, Windows Technology Professional
    UNIX, Windows Engineer

    Progent can help you to design and execute an efficient transition from a UNIX-powered information system to a network powered by MS Windows and capable of running Microsoft's popular office productivity suites, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application specialists can assist you to guard your data and reduce business discontinuity by designing an effective migration plan that protects your current assets in UNIX software and infrastructure. UNIX-to-Windows migration support services offered by Progent include analysis of existing environment, transition planning and testing, Microsoft Exchange migration support, information and application software migration, and server and media transition and consolidation.

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  • Specialists Microsoft Windows Failover Cluster
    Failover Clustering Windows 2008 Information Technology Consulting

    The cluster technology built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been dramatically redesigned to simplify the installation, configuration, and administration of server clusters that provide improved levels of system dependability, security, efficiency, and flexibility. New or enhanced capabilities include cluster Validation, easier configuration and deployment, improved cluster management, redesigned cluster infrastructure for increased uptime, hardened security and quorum models, minimization of failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you assess the advantages of Windows clustering, plan and implement a deployment, educate your IT personnel to manage your failover clusters, provide continuing consulting and support services, and create and test a disaster recovery procedure.

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  • ProSight DPS ECHO Backup and Recovery Services IT Consulting
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    ProSight Data Protection Services ECHO provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data.

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  • Microsoft System Center Operations Manager Support Services
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    Progent offers a variety of IT support packages for small organizations. These IT outsourcing and server monitoring services are based on the proactive problem handling capabilities of Operations Manager 2007, a state-of-the-art network and IT support software platform that tracks the reliability, throughput, and safety of your information system and isolates potential problems before they can disrupt your system. With Progent's affordably priced IT support packages, small companies can select a simple co-sourcing service program built around Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution.

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