Ransomware Hot Line: 800-993-9400

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when support staff are likely to take longer to recognize a break-in and are less able to mount a quick and coordinated response. The more lateral movement ransomware can make within a target's system, the longer it takes to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineer can assist businesses in the Louisville area to locate and isolate infected servers and endpoints and guard undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Services Available in Louisville
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any accessible backups. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically knocks the IT system back to square one. So-called Threat Actors, the hackers responsible for ransomware assault, demand a ransom payment in exchange for the decryption tools required to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and hackers require an additional payment in exchange for not publishing this data on the dark web. Even if you can rollback your system to an acceptable point in time, exfiltration can be a big problem according to the nature of the downloaded data.

The restoration process subsequent to ransomware attack has several crucial phases, most of which can be performed concurrently if the recovery workgroup has a sufficient number of people with the required skill sets.

  • Containment: This time-critical first step requires blocking the lateral spread of the attack within your IT system. The longer a ransomware attack is permitted to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities consist of cutting off affected endpoints from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable level of functionality with the shortest possible delay. This process is usually the top priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and safe remote access management. Progent's recovery experts use advanced workgroup tools to coordinate the complex restoration effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's management and network support staff to prioritize tasks and to put essential resources back online as fast as possible.
  • Data restoration: The work required to recover files impacted by a ransomware assault depends on the state of the network, the number of files that are encrypted, and what restore techniques are needed. Ransomware attacks can take down critical databases which, if not gracefully closed, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many financial and other business-critical platforms are powered by SQL Server. Often some detective work may be needed to locate undamaged data. For instance, non-encrypted OST files may have survived on staff desktop computers and notebooks that were off line during the assault.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM gives small and medium-sized businesses the benefits of the same anti-virus tools implemented by many of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware blocking, identification, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, streamlines management, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services consist of establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor utility; debugging failed files; building a pristine environment; mapping and reconnecting drives to reflect exactly their pre-encryption condition; and reprovisioning physical and virtual devices and services.
  • Forensics: This process is aimed at learning the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware assault travelled through the network helps you to evaluate the impact and brings to light vulnerabilities in rules or processes that need to be rectified to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is usually assigned a top priority by the insurance provider. Because forensics can take time, it is vital that other key activities like business resumption are pursued concurrently. Progent has an extensive roster of information technology and cybersecurity professionals with the skills required to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have earned advanced certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP software. This scope of expertise gives Progent the ability to identify and integrate the surviving pieces of your information system after a ransomware intrusion and rebuild them rapidly into a functioning system. Progent has worked with leading cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Louisville
For ransomware recovery expertise in the Louisville area, phone Progent at 800-993-9400 or go to Contact Progent.



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