Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support personnel are likely to take longer to become aware of a breach and are least able to mount a rapid and coordinated response. The more lateral progress ransomware can manage within a victim's network, the more time it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineer can assist organizations in the Louisville area to locate and isolate breached devices and protect undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Louisville
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and basically sets the datacenter back to the beginning. Threat Actors, the hackers behind a ransomware assault, demand a ransom fee for the decryptors needed to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an additional ransom in exchange for not posting this information or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can pose a big issue according to the nature of the downloaded data.

The recovery process after a ransomware penetration involves a number of crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of people with the required experience.

  • Containment: This urgent first response involves arresting the lateral spread of ransomware across your network. The longer a ransomware attack is permitted to go unchecked, the more complex and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Quarantine activities consist of isolating affected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal acceptable degree of capability with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network architecture, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the complicated recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and IT group to prioritize tasks and to get essential resources on line again as fast as possible.
  • Data restoration: The work necessary to restore files damaged by a ransomware assault depends on the state of the network, the number of files that are encrypted, and what restore methods are needed. Ransomware attacks can take down key databases which, if not gracefully closed, might have to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work could be required to locate undamaged data. For example, non-encrypted OST files may have survived on employees' PCs and notebooks that were off line during the ransomware assault.
  • Implementing advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and medium-sized businesses the benefits of the same AV technology used by some of the world's biggest enterprises such as Walmart, Citi, and Salesforce. By providing real-time malware filtering, detection, containment, recovery and forensics in a single integrated platform, Progent's ASM reduces TCO, streamlines management, and expedites recovery. The next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Activities consist of determining the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, learning, and operating the decryption tool; debugging failed files; creating a pristine environment; mapping and connecting drives to reflect exactly their pre-encryption state; and restoring computers and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware attack travelled within the network helps you to assess the impact and uncovers shortcomings in rules or processes that should be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensic analysis is commonly given a high priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important activities such as business continuity are performed in parallel. Progent has a large team of information technology and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning software. This scope of expertise allows Progent to salvage and consolidate the undamaged parts of your network after a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with leading cyber insurance providers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Louisville
For ransomware system restoration consulting services in the Louisville area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent can assist companies of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network administration and lower equipment expense. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you avoid the typical errors small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Progent can assist small and medium-size organizations to provide their home-based workforce with reliable integration with public cloud applications and services.

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    Progent has been providing SharePoint support since the initial SharePoint product was released more than a decade ago, and Progent has the scope of IT know-how to help organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consultants can help your company to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from another collaboration solution; determine if an on-premises, Cloud-based or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can help in individual jobs associated with your SharePoint 2013 migration.

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    The Progent Test and Training Lab at the QTS Internet Data Center is available for piloting mission-critical applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, planning or validating business continuity solutions, resolving compatibility problems, and building training environments for new products and technologies. For Progent clients who lack adequate internal resources to assemble proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital network projects on schedule.

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    Remote 24x7 monitoring, automated alarms, and periodic reports are crucial to preserving the proper operation of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management technology has advanced to the point that businesses of any size can get a degree of protection that was previously limited to large enterprises. Progent can provide several RMM options available as economical services designed to help you to detect and fix a an array of IT network problems before they get big enough to disrupt your business.

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    Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide remote or onsite configuration and debugging services to help your organization to plan, implement, update, optimize, administer and troubleshoot Aironet wireless AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise connectivity foundation that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and setup of Aironet Wi-Fi access points to work with your specific workplace design, building structure, and anticipated workloads.

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    Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds configuring ISA Server-based security solutions for IT networks with many sites, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts are available to help your small business in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your network security requirements without adversely limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent can provide expert online support to help organizations integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.

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    Progent is seeking a range of full-time employees including solutions-driven Microsoft Certified Systems Engineers; connectivity consultants with Cisco CCNP or CCIE certification; and specialists in fault-tolerant network architecture with experience in mobile connectivity, wireless networking, high-availability environments, business continuity planning, data preservation, and server virtualization. Progent is also seeking desktop support technicians, remote troubleshooting specialists, and CISSP or CISA certified security professionals. We are also seeking experienced managers able to perform efficiently in our dynamic, virtual office environment. Progent works with independent professionals who have in-depth knowledge and field experience in important IT topics outside Progent's main technical focus. Our Experts Team employs contractors who can provide advice and development services for line-of-business applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; possess in-depth expertise with non-Microsoft platforms such as Linux, Apple OS, or Solaris, or offer world-class skills in technologies like telecommunications, web development, Electronic Data Interchange, eCommerce, or database management. Freelance consultants certified by Progent cooperate with our in-house consultants to provide comprehensive solutions for small and midsize company networks.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Wireless Access Point consultants offer economical online and onsite help for Catalyst Wi-Fi 6 wireless access points.

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    Progent's work environment will allow you to become a more capable consulting professional by improving your technical skills and increasing the loyalty of your customers. Progent makes good on this commitment by attracting the top professional talent for you to work with, offering a state-of-the-art system architecture, running custom software utilities to enable the maximum quality of service, and by streamlining proven operational structures for finding and keeping customers.

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    Progent's Microsoft-certified consultants can provide online or in-person support to help organizations of all sizes to plan, implement, manage, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older versions of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent can provide as-needed help for resolving especially challenging issues, or full project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; unified management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

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    Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

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    Progentís Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Dynamics GP is an accounting and ERP package based, like all Microsoft financial solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to deploy and configure, and with its modular design you can license only the functions you currently require, with the option to add users and enlarge functionality in the future. Progentís Dynamics GP/Great Plains consulting engineers can show you how to deploy, configure and manage the latest release of Dynamics GP or upgrade smoothly from an earlier release.

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  • SQL Server 2016 OLTP Remote Support Services
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    SQL Server 2016 introduces significant enhancements in speed, scale, security, high-availability, mobile computing integration, plus integrated BI. New features include PolyBase for handling SQL and NoSQ databases in one appliance for big data applications, R language support, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to assist businesses of any size to configure, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).


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