Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may be slower to recognize a breach and are less able to mount a rapid and forceful defense. The more lateral movement ransomware can make inside a target's network, the more time it takes to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist businesses in the San Mateo area to identify and quarantine infected devices and guard clean resources from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in San Mateo
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement fee in exchange for the decryption tools required to unlock encrypted data. Ransomware assaults also attempt to exfiltrate files and TAs demand an additional ransom for not publishing this information or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can be a major problem according to the sensitivity of the downloaded data.

The recovery work subsequent to ransomware attack involves several crucial phases, most of which can proceed concurrently if the response team has enough people with the required skill sets.

  • Containment: This time-critical initial step requires blocking the lateral spread of the attack within your network. The longer a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment processes consist of cutting off affected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a basic acceptable degree of capability with the least delay. This process is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and protected remote access. Progent's recovery team uses advanced workgroup platforms to organize the complicated recovery process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's management and network support staff to prioritize activity and to get vital resources back online as quickly as possible.
  • Data restoration: The work necessary to restore data impacted by a ransomware assault depends on the condition of the systems, how many files are encrypted, and which restore techniques are needed. Ransomware assaults can take down critical databases which, if not carefully shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be required to locate undamaged data. For example, undamaged OST files may exist on employees' PCs and laptops that were not connected at the time of the ransomware attack.
  • Implementing advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the identical AV tools used by many of the world's biggest corporations including Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, classification, containment, repair and analysis in one integrated platform, Progent's ASM cuts TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; receiving, learning, and using the decryptor utility; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting drives to reflect precisely their pre-attack condition; and recovering machines and software services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's storyline across the network from beginning to end. This history of how a ransomware attack travelled within the network helps you to assess the impact and brings to light shortcomings in rules or processes that need to be rectified to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensic analysis is usually given a top priority by the insurance carrier. Because forensic analysis can take time, it is essential that other important activities such as operational resumption are performed in parallel. Progent has a large roster of IT and security experts with the knowledge and experience required to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP application software. This broad array of skills allows Progent to identify and integrate the undamaged parts of your IT environment after a ransomware intrusion and rebuild them rapidly into a functioning system. Progent has worked with leading cyber insurance providers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in San Mateo
For ransomware cleanup services in the San Mateo metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    For enterprises with branch offices in or any area served by Progent's consultants, Progent's Microsoft-Premier IT support professionals and certified Cisco network consultants offer a range of IT consulting services such as project management, SOX compliance, site moves, corporate security, network design, local or remote branch office support, and troubleshooting for colocation hosting environments. A Progent network architect can help you plan a multi-site network that makes smart use of colocation facilities and Internet hosting sites. ProgentÔŅĹs Microsoft Premier engineers can help major enterprises plan, integrate and maintain massive rollouts of updated releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. ProgentÔŅĹs CCIE and CCNP experts can help you configure Cisco technology for connectivity solutions that combine simple, high-speed, integrated, and wireless networking.

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    Microsoft supports transparent hybrid networks that combine Microsoft 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help you with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can provide occasional support to help you resolve stubborn technical issues and also offer extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on time and within budget.

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    Progent can assist you to design, deploy and debug a backup/restore plan built around MSP360 software. MSP360 enables file/folder or image backup/recovery for virtual machines and physical computers, works with all leading public clouds, and allows businesses to create a backup ecosystem with a low Recovery Time Objective and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to protect against data loss resulting from human miscues, computer errors, ill-intentioned insiders, and external attacks like ransomware.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of a new generation of enterprise-class applications that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.

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    Progent's Microsoft certified Consultants provide three service programs to help mid-size and large organizations develop an efficient and productive in-house Computer Support Helpdesk. Progent's consulting services include Return on Investment analysis, process study and improvement, management reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Services help businesses sift through the numerous high-quality Help Desk application programs available and decide which products may be too expensive, miss critical capabilities, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for organizations who need to reinforce their internal Help Desk staff for occasional tasks or to substitute for vacationing or incapacitated personnel.

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    Progent can assist small and mid-size companies to design, implement and debug the network infrastructure needed to support work-from-home employees.

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    Progentís high availability interoffice connectivity and 24x7 network infrastructure engineers can help small organizations create fault tolerant Interoffice connectivity via redundant system architectures featuring automatic failover. Progentís Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office connections based on fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers economical 24x7 interoffice connectivity.

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    Progent's Check Point firewall experts can show you how to design, integrate, and administer firewall environments built around Check Point Next Generation firewalls and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you maintain legacy Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.


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