Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT staff are likely to be slower to become aware of a penetration and are less able to organize a quick and forceful response. The more lateral movement ransomware can manage within a victim's system, the more time it takes to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to complete the urgent first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineer can assist organizations in the San Mateo area to locate and isolate infected servers and endpoints and guard undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in San Mateo
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and basically knocks the IT system back to the beginning. So-called Threat Actors, the hackers behind a ransomware assault, insist on a settlement payment in exchange for the decryption tools required to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an extra settlement in exchange for not publishing this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a big issue depending on the nature of the stolen information.

The recovery process after a ransomware attack has several crucial phases, the majority of which can be performed concurrently if the recovery team has enough people with the necessary experience.

  • Quarantine: This urgent first response requires arresting the sideways spread of ransomware within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes include cutting off infected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable degree of functionality with the least downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and mission-critical apps, network topology, and safe endpoint access. Progent's recovery team uses state-of-the-art workgroup platforms to organize the multi-faceted restoration process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a client's managers and IT staff to prioritize tasks and to put critical resources on line again as fast as feasible.
  • Data recovery: The work required to restore data damaged by a ransomware assault varies according to the condition of the network, the number of files that are affected, and which restore techniques are needed. Ransomware attacks can take down critical databases which, if not carefully closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other business-critical applications depend on SQL Server. Often some detective work may be needed to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were not connected during the ransomware assault.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring offers small and medium-sized companies the advantages of the same AV technology used by some of the world's largest enterprises including Netflix, Citi, and Salesforce. By delivering real-time malware filtering, classification, mitigation, restoration and forensics in one integrated platform, ProSight ASM lowers TCO, streamlines management, and promotes rapid recovery. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryption utility; troubleshooting failed files; building a clean environment; mapping and reconnecting drives to reflect precisely their pre-attack state; and restoring computers and software services.
  • Forensics: This process is aimed at learning the ransomware attack's progress across the network from beginning to end. This history of the way a ransomware assault travelled through the network assists you to assess the damage and uncovers weaknesses in policies or processes that should be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensics is commonly assigned a top priority by the insurance carrier. Since forensics can be time consuming, it is critical that other key activities such as operational continuity are pursued concurrently. Progent has a large team of information technology and cybersecurity professionals with the skills needed to perform activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise gives Progent the ability to salvage and integrate the surviving pieces of your information system after a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with top cyber insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in San Mateo
For ransomware cleanup consulting services in the San Mateo area, call Progent at 800-462-8800 or go to Contact Progent.



An index of content::

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  • 24 Hour Office 365 Deployment Readiness Help and Support
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    Microsoft allows you to create transparent hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.

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