Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware assaults are commonly launched on weekends and at night, when IT staff are likely to be slower to recognize a penetration and are least able to mount a rapid and forceful defense. The more lateral progress ransomware is able to manage inside a victim's system, the longer it takes to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the San Mateo area to locate and isolate infected devices and guard clean resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in San Mateo
Current variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and effectively throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryptors required to recover scrambled files. Ransomware assaults also attempt to exfiltrate files and TAs demand an additional ransom for not posting this information or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a major issue according to the nature of the downloaded data.

The restoration work after a ransomware penetration involves a number of crucial stages, most of which can be performed concurrently if the response team has enough members with the required skill sets.

  • Quarantine: This urgent initial step requires arresting the sideways spread of ransomware within your IT system. The longer a ransomware assault is allowed to run unchecked, the more complex and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes consist of cutting off infected endpoints from the network to minimize the spread, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable degree of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and mission-critical apps, network architecture, and safe endpoint access. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complex recovery effort. Progent appreciates the importance of working quickly, continuously, and in unison with a client's managers and network support staff to prioritize activity and to put vital services on line again as fast as feasible.
  • Data restoration: The work necessary to restore files impacted by a ransomware attack depends on the state of the network, how many files are encrypted, and what recovery methods are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, might need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were not connected during the ransomware assault. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including administrators. Immutable storage adds another level of security and restoration ability in case of a successful ransomware attack.
  • Implementing advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same AV tools deployed by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By delivering real-time malware filtering, identification, containment, restoration and forensics in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Activities consist of establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; receiving, learning, and using the decryption tool; debugging decryption problems; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and reprovisioning machines and services.
  • Forensics: This process is aimed at learning the ransomware assault's progress across the targeted network from start to finish. This audit trail of how a ransomware attack progressed within the network helps your IT staff to evaluate the damage and uncovers weaknesses in policies or processes that need to be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensic analysis is usually given a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is critical that other key recovery processes like operational resumption are performed concurrently. Progent maintains an extensive team of information technology and data security experts with the skills needed to perform the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISA, CISSP, and CRISC. (See Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning applications. This breadth of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your network following a ransomware attack and reconstruct them quickly into a functioning system. Progent has collaborated with top cyber insurance carriers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in San Mateo
For ransomware system restoration services in the San Mateo area, call Progent at 800-462-8800 or go to Contact Progent.



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    Windows 8.1 is engineered to power computers ranging from smartphones and slates to engineering workstations. A wealth of new and improved capabilities, including its touchscreen support and signature live tiles user interface, offer a broad range of benefits for companies who understand how to exploit them. Progent's Microsoft-certified experts can help bring your organization up to speed with Windows 8.1 and make sure you derive maximum business value from the operating system's many new and enhanced technologies.

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    Progent's Microsoft-certified consultants can help you to calculate the benefits of Windows Server 2008 for your business, create test systems and migration plans, integrate Windows Server 2008 with your network environment and applications, train your IT staff how to use new administration tools, and provide continuing consulting and troubleshooting via budget-friendly options including Contact Center service and remote technical assistance.

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    Progent can assist you in all phases of your migration to Exchange 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your VMs, databases and log files; setting up hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.

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    VMware's NSX network virtualization platform allows you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

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    Progent's CISSP-premier network security experts can help organizations of all sizes with any facet of IT security. Progent can create efficient cybersecurity solutions that guard a small office from modern threats or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that support local, remote, and mobile clients sharing network resources distributed over a mix of physical sites and public and private clouds.

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    Progent provides high availability load balancing support that addresses network load balancing, load balanced program, network backbone routing, and content delivery technology including F5 Networks 3DNS. non-stop load balancing vendors for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.

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    Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and advanced services to provide cutting-edge endpoint detection and response.

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    Progent's ProSight Email Guard uses the technology of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.

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