Ransomware Hot Line: 800-993-9400

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may take longer to recognize a break-in and are less able to organize a quick and forceful response. The more lateral movement ransomware can manage inside a victim's system, the more time it will require to restore core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist businesses in the San Mateo metro area to identify and isolate infected devices and protect undamaged resources from being compromised.

If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Services Offered in San Mateo
Modern variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and effectively sets the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware attack, demand a settlement payment for the decryption tools needed to recover scrambled files. Ransomware assaults also attempt to exfiltrate files and hackers require an extra settlement in exchange for not posting this data on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can be a major issue according to the nature of the stolen data.

The recovery work subsequent to ransomware attack involves a number of distinct stages, most of which can proceed concurrently if the recovery workgroup has enough members with the necessary experience.

  • Containment: This urgent initial response involves blocking the lateral spread of the attack within your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes include cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the network to a minimal useful level of capability with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and protected remote access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's management and IT staff to prioritize activity and to get vital resources on line again as fast as possible.
  • Data recovery: The effort required to recover files damaged by a ransomware attack depends on the state of the systems, how many files are affected, and which recovery methods are needed. Ransomware attacks can destroy critical databases which, if not carefully shut down, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work may be needed to find clean data. For instance, undamaged OST files may exist on staff desktop computers and laptops that were off line at the time of the ransomware assault.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized companies the advantages of the identical AV technology deployed by some of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing real-time malware filtering, detection, mitigation, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, simplifies management, and expedites resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance provider, if there is one. Activities consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryption tool; debugging decryption problems; creating a pristine environment; remapping and connecting datastores to reflect exactly their pre-attack state; and reprovisioning machines and software services.
  • Forensics: This process is aimed at discovering the ransomware attack's progress throughout the targeted network from start to finish. This audit trail of how a ransomware assault progressed through the network helps your IT staff to evaluate the damage and brings to light weaknesses in policies or work habits that should be rectified to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is typically assigned a top priority by the insurance provider. Because forensics can be time consuming, it is critical that other key activities like business continuity are performed in parallel. Progent maintains an extensive team of information technology and data security experts with the skills needed to perform the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning application software. This broad array of expertise gives Progent the ability to identify and integrate the surviving parts of your IT environment following a ransomware intrusion and rebuild them rapidly into a viable network. Progent has collaborated with leading insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Services in San Mateo
For ransomware cleanup expertise in the San Mateo metro area, call Progent at 800-993-9400 or go to Contact Progent.



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