Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are least able to organize a quick and coordinated defense. The more lateral movement ransomware can make within a target's network, the longer it will require to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help organizations in the San Mateo area to locate and isolate breached devices and protect clean resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in San Mateo
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any accessible backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom fee for the decryptors needed to recover scrambled files. Ransomware attacks also try to exfiltrate information and TAs require an additional payment in exchange for not posting this information on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major issue depending on the nature of the stolen data.

The recovery work subsequent to ransomware attack involves several distinct stages, the majority of which can proceed concurrently if the recovery workgroup has enough members with the necessary skill sets.

  • Quarantine: This time-critical initial response requires arresting the sideways spread of the attack across your network. The longer a ransomware attack is allowed to go unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes include isolating affected endpoints from the network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the network to a basic acceptable degree of capability with the least downtime. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their business. This activity also demands the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and line-of-business applications, network topology, and secure endpoint access management. Progent's ransomware recovery experts use advanced collaboration tools to organize the complicated recovery effort. Progent understands the importance of working rapidly, continuously, and in concert with a customer's management and network support group to prioritize tasks and to get essential services on line again as fast as feasible.
  • Data recovery: The work necessary to recover data impacted by a ransomware attack depends on the state of the network, the number of files that are affected, and which restore methods are needed. Ransomware attacks can destroy critical databases which, if not properly closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work may be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were not connected at the time of the attack.
  • Deploying advanced antivirus/ransomware defense: Progent's ProSight ASM gives small and medium-sized businesses the advantages of the identical anti-virus technology implemented by many of the world's largest enterprises such as Walmart, Citi, and Salesforce. By providing in-line malware blocking, classification, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites operational continuity. The next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Services consist of determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, learning, and operating the decryption utility; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and restoring computers and software services.
  • Forensic analysis: This process involves discovering the ransomware attack's storyline throughout the network from start to finish. This history of the way a ransomware assault progressed through the network helps your IT staff to evaluate the impact and brings to light weaknesses in rules or work habits that need to be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensic analysis is typically given a top priority by the insurance provider. Because forensics can be time consuming, it is essential that other important recovery processes like operational resumption are executed in parallel. Progent has a large roster of information technology and security professionals with the skills required to carry out the work of containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have been awarded advanced certifications in core technologies including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This breadth of skills allows Progent to identify and integrate the undamaged pieces of your information system following a ransomware intrusion and rebuild them rapidly into an operational system. Progent has worked with top insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in San Mateo
For ransomware cleanup consulting in the San Mateo metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent provides three essential kinds of Call Center support including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals offers your clients easy access to a dependable support group with years of experience delivering phone support and remote access troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Call Center a respected image as a solid contributor to company productivity. Progent's target is to fix and not merely record problems.

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    VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.

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    If you want to update your corporate web site, create internal webs for purposes such as HR or employee education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can supply skilled and proven web developers. Progent's consultants can also show you how to design and maintain a safe, robust server and communications infrastructure, including remote and wireless access, to support your web tools.

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    Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with colleagues who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to receive and send messages, search the GAL, import addresses, synchronize appointments, and invite fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage training.

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    Progent can help companies of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you sidestep the common errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Android smartphones and tablets.

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    ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data.

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    Progent's Reseller Program for IT Service Firms lets you use Progent's information technology engineers while retaining your own brand as a transparent arm of your network services staff.

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    ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data.

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    Progent's Microsoft Certified engineers can provide expert support for enterprise-wide deployments of Microsoft Exchange 2007. Progent's experts can show you how to plan multi-location Exchange rollouts or upgrades and can supply onsite technicians to help enterprises with installations of Exchange Server in the or any region covered by Progent's consultants.

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    Technical Consultant IP Telephony

    Progent's Cisco CCIE-certified networking experts can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Aironet Outdoor Wi-Fi Access Point Configuration

    Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide online or on-premises integration and debugging services to help your organization to design, configure, update, optimize, manage and debug Aironet Wi-Fi access point deployments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to integrate your wireless environment with your wired network and cloud-based resources to build a seamless enterprise connectivity solution that is easy to manage and scale. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, location and configuration of Aironet wireless access points to accommodate your specific workplace design, construction, and expected workloads.

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    Google Cloud VM Consulting Services

    Progent can provide cost-effective online and on-premises consulting to help organizations of any size to migrate any part of their core IT resources to Google Cloud Platform services. This can save time and equipment costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security.

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    Progent's Microsoft-certified experts can provide a variety of network consulting services to assist organizations of any size to install, manage, and support IT systems that incorporate desktops, laptops, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to design and configure testing environments to assess Windows 8.1 and develop and execute Windows 8.1 migration projects based on proven methodologies.

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  • Altaro VM Backup and Hyper-V Support and Setup
    Altaro VM Backup Verification Outsourcing

    Altaro VM Backup offers small and mid-size businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also enables cost-effective backup to Azure storage. Headline features include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your exposure to data loss, military-grade encryption, granular restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and for vCenter for managing larger environments, and support for Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is an Altaro partner and offers a broad array of consulting services to assist you to design, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup.

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