Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel are likely to take longer to recognize a breach and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware can make inside a target's network, the more time it will require to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist organizations in the Shreveport area to locate and isolate breached servers and endpoints and protect clean resources from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Shreveport
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and basically sets the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, demand a settlement payment in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also try to exfiltrate information and hackers require an additional settlement for not publishing this information or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.

The recovery process subsequent to ransomware penetration has a number of crucial phases, most of which can be performed concurrently if the recovery team has a sufficient number of people with the necessary experience.

  • Containment: This urgent initial step involves arresting the lateral spread of ransomware across your IT system. The more time a ransomware attack is permitted to run unchecked, the more complex and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes include cutting off affected endpoints from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the network to a minimal acceptable level of functionality with the shortest possible delay. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and line-of-business apps, network architecture, and protected endpoint access management. Progent's ransomware recovery experts use advanced workgroup tools to organize the complex recovery effort. Progent understands the importance of working quickly, continuously, and in concert with a client's managers and network support group to prioritize activity and to get critical services on line again as quickly as possible.
  • Data restoration: The effort necessary to recover data damaged by a ransomware attack depends on the condition of the systems, how many files are affected, and what recovery techniques are needed. Ransomware attacks can destroy key databases which, if not carefully shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical applications depend on SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and notebooks that were off line during the ransomware attack. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including administrators or root users. Immutable storage adds an extra level of security and restoration ability in case of a ransomware breach.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the same AV tools deployed by many of the world's largest enterprises including Netflix, Citi, and NASDAQ. By providing in-line malware blocking, identification, containment, repair and analysis in one integrated platform, Progent's ASM lowers TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance provider, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, learning, and using the decryption tool; troubleshooting decryption problems; building a pristine environment; remapping and connecting drives to match exactly their pre-attack condition; and restoring computers and services.
  • Forensics: This process is aimed at learning the ransomware attack's progress across the network from start to finish. This audit trail of the way a ransomware attack progressed within the network helps you to assess the impact and highlights vulnerabilities in rules or work habits that should be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensics is commonly given a top priority by the insurance carrier. Because forensics can take time, it is essential that other key activities like operational continuity are pursued in parallel. Progent maintains a large roster of information technology and security professionals with the skills needed to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided online and on-premises network services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP, and CRISC. (See Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning software. This breadth of expertise allows Progent to identify and consolidate the surviving pieces of your information system following a ransomware assault and reconstruct them rapidly into a viable system. Progent has worked with top insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Shreveport
For ransomware system recovery services in the Shreveport metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent offers consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.

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    Progent's Microsoft certified consultants offer a variety of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting platform and business management solution based, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Microsoft Dynamics GP family, offers a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is easy to install and integrate, and with its segmented design you are able to license only the functions you currently require, with the option to expand users and enlarge capabilities when necessary. Progent's Dynamics GP Software support experts can help you install, configure and administer Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP.

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    Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your servers, endpoints printers, network infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things devices such as alarms and health monitors.

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    Progent's UNIX platform support services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you a convenient single source to help you build and maintain a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.

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    Microsoft Dynamics Customer Relationship Management helps small companies nurture positive customer relationships. Built-in Sales and Customer Service components allow employees to share information to help promote sales success and deliver steady, efficient customer service. Progent can set up the most sensible network environment, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can help you combine Microsoft Dynamics CRM with your sales or customer service data.

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    Microsoft Systems Management Server offers extra functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and deploying software by making it simpler to install system images, control mobile devices, and operate management tools. In addition to advising you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can help you plan and implement IT tasks that cover areas that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize spending and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless engineers can show you how to define sensible processes and policies to manage PDAs and intelligent portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that includes policies, procedures and technologies to keep your IT computer system safe.

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    Altaro VM Backup from Hornetsecurity provides small organizations a dependable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or on-premises consulting services to help you to design, install, optimize and troubleshoot a modern backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.

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    Progent offers the guidance of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and crafted to match your company's risk appetite, business goals, and budgetary guidelines.

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