Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT staff may take longer to recognize a penetration and are less able to mount a rapid and coordinated response. The more lateral movement ransomware is able to manage within a target's system, the longer it takes to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist organizations in the Shreveport metro area to locate and quarantine breached devices and protect undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Shreveport
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any available system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and effectively knocks the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, demand a ransom payment for the decryptors needed to recover scrambled files. Ransomware attacks also attempt to exfiltrate files and TAs require an additional payment in exchange for not publishing this information on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The recovery process after a ransomware attack has a number of crucial stages, the majority of which can be performed in parallel if the response workgroup has enough members with the necessary experience.

  • Containment: This time-critical first response requires arresting the lateral progress of ransomware within your network. The longer a ransomware attack is permitted to go unchecked, the longer and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes include cutting off affected endpoints from the rest of network to block the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the IT system to a minimal acceptable degree of capability with the least delay. This process is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and line-of-business applications, network topology, and secure endpoint access management. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the complex restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a client's management and network support staff to prioritize activity and to put critical resources on line again as fast as feasible.
  • Data recovery: The work necessary to recover files damaged by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and what recovery techniques are required. Ransomware assaults can take down key databases which, if not carefully closed, may need to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other business-critical applications are powered by SQL Server. Some detective work could be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were off line at the time of the assault.
  • Deploying advanced antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same anti-virus tools used by some of the world's biggest corporations including Walmart, Citi, and Salesforce. By providing in-line malware blocking, classification, mitigation, repair and forensics in one integrated platform, Progent's ASM lowers total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryptor utility; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and recovering machines and software services.
  • Forensics: This activity is aimed at learning the ransomware assault's progress throughout the targeted network from beginning to end. This history of how a ransomware attack travelled within the network helps you to assess the damage and uncovers vulnerabilities in policies or processes that need to be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensics is commonly assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is essential that other key recovery processes such as operational continuity are pursued concurrently. Progent has a large team of information technology and security professionals with the skills needed to carry out activities for containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services throughout the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This broad array of skills gives Progent the ability to identify and integrate the undamaged parts of your IT environment after a ransomware attack and rebuild them quickly into a functioning network. Progent has collaborated with top cyber insurance carriers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Shreveport
For ransomware cleanup expertise in the Shreveport metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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  • Consultants application Testing Lab
    network piloting Lab Engineers

    Progent's Test and Training Lab located at the QTS Internet Data Center can be used for testing line-of-business applications, creating efficient system upgrade procedures, evaluating and tuning performance, designing or validating business continuity strategies, resolving compatibility problems, and building training systems for the latest products and technologies. For Progent clients without adequate internal resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical IT projects on schedule.


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