Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware needs time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support staff are likely to take longer to become aware of a breach and are less able to mount a quick and forceful response. The more lateral movement ransomware can achieve within a target's network, the more time it takes to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help businesses in the Shreveport area to identify and quarantine breached devices and guard undamaged resources from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Shreveport
Current variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee in exchange for the decryption tools required to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and TAs require an extra settlement for not publishing this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a big problem according to the nature of the downloaded information.
The recovery work subsequent to ransomware attack involves a number of crucial phases, the majority of which can be performed concurrently if the response workgroup has enough members with the necessary experience.
- Quarantine: This urgent first response requires blocking the lateral spread of ransomware across your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment activities consist of isolating affected endpoints from the network to minimize the spread, documenting the IT system, and protecting entry points.
- System continuity: This covers restoring the network to a basic useful level of functionality with the least downtime. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and secure remote access management. Progent's recovery team uses advanced collaboration tools to coordinate the multi-faceted restoration effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's management and network support group to prioritize tasks and to get essential resources back online as quickly as feasible.
- Data recovery: The effort necessary to restore data damaged by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and what restore methods are required. Ransomware assaults can take down pivotal databases which, if not properly shut down, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted OST files may exist on staff PCs and notebooks that were not connected during the ransomware attack.
- Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized businesses the benefits of the identical anti-virus technology implemented by some of the world's biggest corporations including Walmart, Visa, and Salesforce. By delivering real-time malware blocking, detection, mitigation, repair and analysis in one integrated platform, ProSight ASM lowers total cost of ownership, streamlines management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Services consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-attack state; and reprovisioning machines and services.
- Forensics: This process is aimed at learning the ransomware assault's progress across the network from start to finish. This audit trail of the way a ransomware attack travelled through the network assists you to assess the damage and brings to light shortcomings in rules or processes that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensic analysis is typically given a top priority by the cyber insurance provider. Since forensics can take time, it is vital that other key activities such as business continuity are pursued concurrently. Progent maintains a large team of IT and cybersecurity experts with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent has delivered remote and onsite IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to identify and integrate the surviving pieces of your information system following a ransomware assault and reconstruct them quickly into a functioning system. Progent has collaborated with top cyber insurance providers like Chubb to assist businesses recover from ransomware assaults.
Contact Progent for Ransomware Recovery Consulting in Shreveport
For ransomware system restoration expertise in the Shreveport area, phone Progent at 800-462-8800 or see Contact Progent.