Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a breach and are less able to organize a quick and forceful response. The more lateral progress ransomware is able to make within a target's network, the longer it will require to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Shreveport area to locate and quarantine breached servers and endpoints and protect undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Shreveport
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and basically sets the datacenter back to the beginning. Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement payment in exchange for the decryptors required to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an extra payment in exchange for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a major issue according to the nature of the downloaded information.

The recovery process after a ransomware penetration has a number of distinct stages, most of which can be performed in parallel if the response workgroup has a sufficient number of people with the required experience.

  • Quarantine: This time-critical first step involves blocking the lateral progress of ransomware within your IT system. The more time a ransomware attack is permitted to go unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include isolating affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic acceptable level of capability with the shortest possible delay. This effort is typically the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and safe remote access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to get critical services back online as quickly as possible.
  • Data restoration: The effort required to restore data damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not carefully shut down, might have to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work could be required to locate clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line during the ransomware attack.
  • Setting up modern antivirus/ransomware protection: Progent's ProSight ASM gives small and mid-sized businesses the benefits of the same anti-virus tools deployed by some of the world's largest enterprises including Netflix, Citi, and NASDAQ. By providing real-time malware filtering, identification, containment, recovery and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor tool; troubleshooting failed files; building a clean environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and restoring machines and services.
  • Forensic analysis: This process is aimed at discovering the ransomware assault's storyline across the network from beginning to end. This audit trail of how a ransomware attack progressed within the network assists your IT staff to evaluate the damage and highlights vulnerabilities in rules or work habits that should be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is commonly assigned a top priority by the insurance provider. Since forensics can take time, it is vital that other important recovery processes such as operational continuity are performed concurrently. Progent has an extensive roster of IT and security professionals with the skills required to carry out the work of containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in core technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and ERP applications. This scope of expertise gives Progent the ability to identify and integrate the undamaged parts of your network following a ransomware attack and reconstruct them rapidly into an operational system. Progent has worked with top cyber insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Shreveport
For ransomware system recovery services in the Shreveport metro area, call Progent at 800-462-8800 or see Contact Progent.



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  • SharePoint Portal Server 2007 Specialist Microsoft Office SharePoint Server 2007 Technical Support
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  • Network Security Audit Palo Alto Networks Zero Trust
    Palo Alto Networks PAN-OS Technical Support

    Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewalls to provide a modern security solution that spans your on-premises and cloud-based resources and guards all users anywhere with any endpoint device.

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  • CCIE Certified VPN Consultants
    VPN Consultant Services

    Cisco's security and offsite connectivity technology for small to mid-size businesses represent a complete range of manageable security hardware and software to help you protect your entire information system. Cisco's VPN product family includes switches, firewalls, and VPN access concentrators. Progent's expert consulting staff includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that fit best with your business objectives.

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  • Dynamics GP Great Plains Software Remote Troubleshooting
    Microsoft GP/Great Plains Setup and Support

    Progentís Microsoft certified experts provide a range of consulting services for Dynamics GP. Microsoft Dynamics GP is a financial and ERP platform built, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and configure, and with its segmented approach you can purchase only the functions you currently need, with the option to expand users and enlarge functionality when necessary. Progentís Dynamics GP/Great Plains consulting experts can show you how to deploy, configure and administer the latest release of Dynamics GP or migrate efficiently from an older edition.

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  • Small Office Consulting Firms Small Office Small Business Computer Consulting Company

  • 24-7 Windows Server 2008 R2 Remote Technical Support
    Microsoft Windows 2008 R2 Specialists

    Windows Server 2008 is an important step forward in making information systems more protected and available, simpler to virtualize and manage, higher performing, and able to offer an improved environment for web publishing. Progent can assist your company benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by delivering certified consulting, tech support, education, staffing, network monitoring, and security services.

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  • IT Consultant SMS Server Upgrade
    SMS Server 2003 Upgrade Configuration

    Progentís certified experts provide small and medium size businesses world-class consulting support for Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for change and configuration automation. Configuration Manager is the new name for the update management solution formerly known as SMS Server. Configuration Manager 2007 provides a variety of enhancements to Microsoft Systems Management Server 2003 including full automation, built-in Windows Vista Windows Server 2008 support, NAP security support, and device driver management. Progentís Microsoft certified consulting professionals can show you how to use Systems Management Server or System Center Configuration Manager effectively for streamlined operating system and application software installation, security patch administration, application tracking, and software license reconciliation. Progent's engineers can also assist your company to migrate efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.

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  • Exchange Server 2003 Upgrade Remote Consulting
    Technology Consulting Services Exchange 2003

    Progent's Microsoft certified consultants can help you design and implement an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, reduces long-term service requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and consulting services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.

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  • Technology Consulting Microsoft Hyper-V 3.0 Expert Microsoft Certified Virtual Server Administration Website Computer Consultant
  • Technology Consulting Services Meraki Wireless AP Meraki 802.11ax Access Point Upgrade Setup and Support
  • Teleworker Cybersecurity Remote Consulting Consultants Remote Employees Endpoint Security
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  • Aironet 802.11ac Access Point IT Consultant
    24 Hour Cisco Prime Infrastructure Consulting

    Progent's Cisco CCIE-certified Wi-Fi network consultants offer remote or on-premises configuration and debugging support to assist you to plan, implement, upgrade, optimize, manage and debug Aironet wireless AP environments of any size or topology. Progent's Cisco wireless controller consultants can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is simple to administer and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to accommodate your unique office layout, construction, and expected workloads.

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    iPhone patch management Consultancy

    Progent's support services for software/firmware update management provide organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, peripherals {like scanners, network appliances like routers and Wi-Fi access points, and IoT devices such as sensors and robotics.

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  • Top 8500 Wireless Controller On-site Technical Support CCDP Expert Certified Wireless Network Engineer
  • Top Amazon Web Services hybrid cloud solutions Integration Firm Emergency Amazon SQS Integration
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  • Top Quality Microsoft SQL Server 2008 Technology Consulting Services Microsoft SQL Server 2008 Integration
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  • UNIX with Windows Outsourcing Windows and UNIX Specialist
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  • Urgent Zero Downtime Clustered Servers Network Consultants High Availability Server Clustering Outsourcing
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  • Windows Server Essentials Security Engineer Windows Server Essentials Disaster Recovery Consultancy
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  • 24-Hour CCIE Expert Certified ASP Contract Programming
    Oracle DBA Specialists

    Progentís team of expert software programmers, relational database architects, and program managers can help enterprise clients to complete development programs for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for high-level planning and project co-ordination or Progent can assist clients fill in expertise gaps by providing database architects and software programmers skilled in building RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help businesses to incorporate SharePoint with additional applications such as SQL Server and Excel to create data-intensive intranets and web portals. Progent also offers experience with web development technologies and can help businesses to build, enhance, repair, or port web applications to take advantage of the latest advances in web technology.


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