Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware requires time to steal its way across a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a breach and are less able to organize a quick and forceful response. The more lateral progress ransomware is able to make within a target's network, the longer it will require to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Shreveport area to locate and quarantine breached servers and endpoints and protect undamaged assets from being penetrated.
If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Shreveport
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and basically sets the datacenter back to the beginning. Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement payment in exchange for the decryptors required to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an extra payment in exchange for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a major issue according to the nature of the downloaded information.
The recovery process after a ransomware penetration has a number of distinct stages, most of which can be performed in parallel if the response workgroup has a sufficient number of people with the required experience.
- Quarantine: This time-critical first step involves blocking the lateral progress of ransomware within your IT system. The more time a ransomware attack is permitted to go unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include isolating affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a basic acceptable level of capability with the shortest possible delay. This effort is typically the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and safe remote access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to get critical services back online as quickly as possible.
- Data restoration: The effort required to restore data damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not carefully shut down, might have to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work could be required to locate clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line during the ransomware attack.
- Setting up modern antivirus/ransomware protection: Progent's ProSight ASM gives small and mid-sized businesses the benefits of the same anti-virus tools deployed by some of the world's largest enterprises including Netflix, Citi, and NASDAQ. By providing real-time malware filtering, identification, containment, recovery and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor tool; troubleshooting failed files; building a clean environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and restoring machines and services.
- Forensic analysis: This process is aimed at discovering the ransomware assault's storyline across the network from beginning to end. This audit trail of how a ransomware attack progressed within the network assists your IT staff to evaluate the damage and highlights vulnerabilities in rules or work habits that should be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is commonly assigned a top priority by the insurance provider. Since forensics can take time, it is vital that other important recovery processes such as operational continuity are performed concurrently. Progent has an extensive roster of IT and security professionals with the skills required to carry out the work of containment, operational resumption, and data recovery without interfering with forensics.
Progent has provided remote and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in core technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and ERP applications. This scope of expertise gives Progent the ability to identify and integrate the undamaged parts of your network following a ransomware attack and reconstruct them rapidly into an operational system. Progent has worked with top cyber insurance carriers like Chubb to assist organizations recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting Services in Shreveport
For ransomware system recovery services in the Shreveport metro area, call Progent at 800-462-8800 or see Contact Progent.