Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to recognize a penetration and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to manage inside a victim's network, the more time it will require to restore core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Adelaide metro area to locate and quarantine infected servers and endpoints and guard clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Adelaide
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any available backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom payment in exchange for the decryptors required to unlock scrambled files. Ransomware attacks also try to exfiltrate information and TAs demand an extra ransom for not publishing this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big problem according to the nature of the stolen data.

The recovery work subsequent to ransomware penetration involves a number of distinct phases, most of which can be performed concurrently if the response team has a sufficient number of people with the required skill sets.

  • Containment: This time-critical initial response requires blocking the lateral progress of ransomware within your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes consist of isolating infected endpoints from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the network to a basic acceptable level of capability with the shortest possible downtime. This effort is usually the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network topology, and secure endpoint access. Progent's recovery team uses state-of-the-art collaboration tools to coordinate the multi-faceted recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize activity and to get critical services back online as fast as feasible.
  • Data restoration: The work required to restore files damaged by a ransomware attack depends on the condition of the network, the number of files that are encrypted, and which restore techniques are required. Ransomware attacks can take down pivotal databases which, if not gracefully closed, might need to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be required to find clean data. For instance, undamaged OST files may exist on employees' desktop computers and notebooks that were not connected at the time of the attack. Progent's Altaro VM Backup consultants can assist you to utilize immutability for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including root users. Immutable storage adds another level of protection and restoration ability in the event of a successful ransomware attack.
  • Implementing advanced AV/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the identical AV tools used by some of the world's largest corporations such as Netflix, Visa, and Salesforce. By delivering in-line malware blocking, detection, mitigation, restoration and analysis in one integrated platform, ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Services include establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor utility; debugging failed files; building a clean environment; mapping and reconnecting datastores to reflect exactly their pre-attack state; and recovering physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline across the network from start to finish. This audit trail of how a ransomware assault travelled through the network assists you to assess the impact and brings to light shortcomings in policies or processes that should be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensics is usually assigned a high priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is essential that other important recovery processes like operational continuity are executed in parallel. Progent maintains an extensive roster of IT and data security professionals with the knowledge and experience required to carry out activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered online and on-premises IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial management and ERP applications. This broad array of expertise gives Progent the ability to identify and integrate the surviving parts of your information system following a ransomware attack and reconstruct them rapidly into a functioning network. Progent has worked with top cyber insurance providers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Adelaide
For ransomware system recovery consulting services in the Adelaide metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft-certified experts offer companies of all sizes consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for efficiently connecting people, teams and data. SharePoint offers a common spot for your employees or customers to access, manage, distribute and interact with useful information, documents, and software and to interact with other people. Microsoft SharePoint allows faster and better decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the knowledge they've created in a manner that makes data convenient to find, retrieve and apply. Progent's certified SharePoint consultants can assist you to maintain your existing SharePoint environment or migrate to the latest release of SharePoint Server or to SharePoint Online.

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    Microsoft CRM helps small businesses build profitable client interactions. Built-in Sales and Customer Service modules enable in-house staff to share information to help promote selling success and offer steady, efficient customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can help you integrate Microsoft Dynamics CRM with your marketing or customer support data.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Remote and on-premises assessment and migration services for Microsoft Windows 10 offered by Progent include Return on Investment estimates, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, data and identity security, automated deployment and management, network design, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and end users, and ongoing technical help.

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    Progent's Microsoft-authorized experts can show you how to rationalize the economic justification for deploying Microsoft SharePoint Server 2007, advise you on the most sensible edition of SharePoint Portal Server for your circumstances, provide setup and integration services, assist you to install Microsoft SQL Server as a supporting DBM, improve your network integrity, integrate your standard and customized application programs to operate with SharePoint 2007, design a company-wide security strategy that encompasses portal solutions, and deliver maintenance and Help Desk support.

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    Progent's Data Center professionals can show you how to select fault-tolerant data centers that match the specific needs of your company. Fault tolerant colocation sites are particularly appealing to small businesses because of their low cost and simplified logistics compared to pursuing a do-it-yourself strategy. Attempting to design an in-house data center with even a basic degree of fault tolerance is too costly for typical small businesses. Progent can help you reap all the advantages of high availability data centers and 24x7 colo sites by offering a complete range of engineering and maintenance services.

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    Progent's Citrix consultants can help your organization to evaluate the business benefits of the various editions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration tools in your Hyper-V network, and demonstrate to you how you can use Citrix Essentials to improve the responsiveness, availability, consistency, and recoverability of your virtualized environment while lowering the cost of equipment and support and simplifying management tasks.

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    If you are an information technology engineer with system support expertise, teaming with Progent and assisting Progent's customers will enhance your skills through interaction with our team of motivated, world-class consultants. Progent's focus on offering IT consulting and computer help to small and midsize companies will give you the opportunity to work closely with business leaders and add significantly to the success of exciting organizations. Also, Our virtual office network provides the most advanced tools for remote service and wireless access to help you to deliver speedy solutions when you troubleshoot business-critical issues.

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    With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to realize all the advantages of adding intelligent services to their networks. Cisco's Catalyst switch product line allows you to enable features that make your IT network sufficiently available to handle real-time requirements, scalable to support growth, safe enough to protect confidential information, and capable of differentiating and controlling traffic flows to optimize system operations. Progent's CCIE certified consultants can show you how to select and deploy Cisco switches that make sense for your business. In addition, Progent's certified security consultants can show you how to develop a strategic protection policy and set up Cisco Catalyst switches so they help support your security strategy. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.

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    Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 migration plan that minimizes network disruption, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-site upgrades, Progent has the background to complete your move quickly and economically. Progent's Exchange 2003 help, repair, and consulting services include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are best aligned to your business needs.

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    Progent can help your organization to design an upgrade to Teams from Skype for Business and install, administer, and troubleshoot a cloud-based or hybrid deployment of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.

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    Progent's certified failover clustering experts can help you to evaluate the advantages of deploying Microsoft Windows Server 2012 clustering technology to create an advanced fault-tolerant/disaster recovery solution, assist you to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual machines, and show you how to streamline the administration of failover clusters.

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    Progent's ransomware consultants can help your business to evaluate your ransomware defenses, remotely monitor and guard your IT environment, assist with settlement negotiations with a hacker, and restore an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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    Progent's Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting package and corporate management solution based, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest version of Microsoft financial products in the Microsoft Dynamics GP/Great Plains family, offers a cost-effective solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP is simple to install and integrate, and with its modular approach you can purchase only the functions you currently need, with the ability to expand clients and increase functionality when necessary. Progent's Microsoft Dynamics GP/Great Plains Software support experts can help you deploy, configure and manage Microsoft Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP/Great Plains.

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    Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business benefits of upgrading to SQL Server 2017 and can assist your organization to plan and implement an efficient migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer remote or on-premises support ranging from on-demand architecture assessment or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is carried out on time and within budget.

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    Progent has over two decades of background integrating, and supporting the key components that make up Microsoft System Center and can help you to plan, deploy, support, and fix your Microsoft System Center 2012 R2 solution to optimize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent's consultants can assist your organization to migrate to the current edition of Microsoft System Center from an older release or from another datacenter management solution to deliver the advantages of enterprise-class provisioning, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.

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