Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware requires time to work its way through a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support staff may take longer to recognize a penetration and are less able to mount a rapid and forceful response. The more lateral movement ransomware is able to achieve within a victim's system, the more time it takes to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware expert can help organizations in the Adelaide metro area to locate and quarantine infected devices and guard clean resources from being penetrated.
If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Adelaide
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery nearly impossible and basically sets the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom payment for the decryption tools required to unlock encrypted data. Ransomware attacks also attempt to exfiltrate information and hackers demand an additional settlement for not posting this information or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.
The restoration process subsequent to ransomware attack involves a number of crucial phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the required skill sets.
- Quarantine: This urgent first response requires arresting the sideways progress of ransomware within your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of isolating affected endpoints from the rest of network to minimize the spread, documenting the environment, and securing entry points.
- System continuity: This involves bringing back the IT system to a minimal useful degree of capability with the shortest possible delay. This effort is typically the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the broadest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical apps, network topology, and protected endpoint access management. Progent's ransomware recovery team uses advanced workgroup platforms to coordinate the complicated restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a customer's management and network support group to prioritize tasks and to get essential resources back online as quickly as feasible.
- Data recovery: The work required to restore files impacted by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and which recovery methods are required. Ransomware attacks can take down key databases which, if not properly shut down, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line during the ransomware attack.
- Setting up advanced antivirus/ransomware protection: ProSight ASM gives small and mid-sized companies the advantages of the same AV technology deployed by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering in-line malware blocking, classification, containment, recovery and analysis in a single integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, simplifies administration, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Services include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; mapping and reconnecting datastores to reflect exactly their pre-attack condition; and restoring computers and services.
- Forensic analysis: This activity is aimed at uncovering the ransomware assault's progress throughout the network from beginning to end. This audit trail of how a ransomware attack travelled within the network assists your IT staff to evaluate the damage and brings to light shortcomings in rules or processes that need to be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensics is usually assigned a top priority by the insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes such as business continuity are pursued in parallel. Progent has an extensive team of IT and security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent has delivered remote and onsite network services throughout the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have been awarded high-level certifications in core technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and integrate the surviving parts of your information system following a ransomware intrusion and reconstruct them quickly into a functioning network. Progent has collaborated with leading cyber insurance providers like Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Expertise in Adelaide
For ransomware recovery services in the Adelaide area, phone Progent at 800-462-8800 or go to Contact Progent.