Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Consultant
Ransomware requires time to work its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support staff may be slower to recognize a penetration and are least able to mount a rapid and coordinated response. The more lateral movement ransomware can manage within a target's system, the more time it will require to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can help businesses in the Adelaide metro area to identify and quarantine breached servers and endpoints and protect undamaged resources from being penetrated.
If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Adelaide
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery nearly impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement payment in exchange for the decryptors required to recover encrypted files. Ransomware assaults also attempt to exfiltrate information and hackers demand an extra ransom for not publishing this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the stolen information.
The recovery process subsequent to ransomware breach has several distinct phases, most of which can proceed in parallel if the recovery team has a sufficient number of people with the necessary experience.
- Quarantine: This time-critical initial step requires blocking the lateral progress of the attack within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine processes consist of cutting off infected endpoint devices from the rest of network to block the spread, documenting the environment, and securing entry points.
- System continuity: This covers restoring the network to a basic useful level of capability with the least downtime. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and safe remote access management. Progent's recovery experts use advanced collaboration platforms to organize the multi-faceted restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in concert with a client's managers and IT group to prioritize tasks and to put vital services on line again as quickly as feasible.
- Data restoration: The effort required to restore files impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and what restore methods are required. Ransomware attacks can destroy pivotal databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work could be required to locate undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were not connected at the time of the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
- Implementing advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical anti-virus technology implemented by many of the world's biggest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, classification, containment, recovery and forensics in one integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance provider, if any. Services consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the hacker; checking compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and operating the decryptor utility; debugging failed files; creating a pristine environment; remapping and connecting datastores to match exactly their pre-encryption condition; and restoring physical and virtual devices and software services.
- Forensics: This activity is aimed at discovering the ransomware assault's progress across the network from start to finish. This history of the way a ransomware assault travelled within the network assists you to assess the damage and brings to light gaps in rules or processes that need to be corrected to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensics is commonly given a top priority by the cyber insurance provider. Since forensics can be time consuming, it is vital that other important recovery processes such as operational continuity are performed concurrently. Progent has a large team of information technology and data security professionals with the knowledge and experience required to carry out the work of containment, business resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned advanced certifications in core technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This scope of expertise gives Progent the ability to identify and integrate the surviving pieces of your information system following a ransomware assault and rebuild them quickly into a functioning system. Progent has worked with top cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Expertise in Adelaide
For ransomware cleanup consulting services in the Adelaide area, phone Progent at 800-462-8800 or visit Contact Progent.