Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support staff may take longer to recognize a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can manage inside a victim's system, the more time it takes to restore basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Adelaide metro area to locate and isolate breached devices and protect clean assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Adelaide
Current variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and basically throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom fee in exchange for the decryptors needed to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an extra settlement for not posting this data or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can be a major issue according to the sensitivity of the downloaded data.

The recovery work after a ransomware penetration has a number of distinct phases, the majority of which can be performed in parallel if the response workgroup has a sufficient number of members with the required skill sets.

  • Containment: This urgent initial response involves arresting the lateral spread of the attack within your IT system. The longer a ransomware attack is permitted to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities include cutting off infected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal acceptable degree of functionality with the least downtime. This effort is typically the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and secure endpoint access management. Progent's ransomware recovery team uses advanced collaboration tools to coordinate the complicated restoration effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and IT staff to prioritize tasks and to get critical resources on line again as quickly as possible.
  • Data restoration: The effort required to recover files impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and which recovery techniques are needed. Ransomware attacks can take down pivotal databases which, if not properly closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, undamaged OST files may exist on staff PCs and laptops that were not connected during the ransomware attack.
  • Implementing advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the same AV technology deployed by many of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By providing in-line malware blocking, identification, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight ASM lowers TCO, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryptor tool; troubleshooting decryption problems; creating a clean environment; mapping and connecting datastores to match exactly their pre-attack condition; and recovering computers and software services.
  • Forensic analysis: This process involves discovering the ransomware attack's progress throughout the targeted network from beginning to end. This history of how a ransomware assault progressed through the network assists you to assess the damage and brings to light gaps in rules or work habits that need to be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is commonly assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other important activities such as business resumption are pursued in parallel. Progent has a large roster of information technology and cybersecurity professionals with the knowledge and experience required to perform activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications including CISA, CISSP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and ERP application software. This broad array of skills allows Progent to salvage and consolidate the undamaged pieces of your network following a ransomware intrusion and reconstruct them quickly into an operational system. Progent has collaborated with top cyber insurance carriers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Adelaide
For ransomware system recovery services in the Adelaide area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco devices for centralized management.

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    Altaro VM Backup offers small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted environments and also supports cost-effective backup to Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular restore capability for specific files and emails, support for Windows CSV and for VMware vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines with zero downtime. Progent is an Altaro partner and offers a broad range of services to help you to design, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software.

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    Progent offers small and mid-size businesses expert support for Intrusion Protection Systems and IPsec VPN technology from major firewall and Virtual Private Network security vendors including Check Point Software, Juniper, and SonicWall. Progent can show you how to create a detailed security strategy and choose the right technologies from a variety of vendors to achieve your security goals while staying within your budget restraints.

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    Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery strategy in case of an IT network disaster. Progent can help you develop a comprehensive disaster recovery plan that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also show you how to build an affordable, high-availability system solution that addresses reliability issues covering a broad range of infrastructure technologies and processes.

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    Progentís Microsoft-certified consultants offer small and medium size companies enterprise-grade consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's solutions for change and deployment automation. System Center Configuration Manager 2007 is the new title for the update management solution formerly called Systems Management Server. Configuration Manager offers a range of new features to Microsoft Systems Management Server including comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified engineers can show you how to use SMS or Configuration Manager effectively for automated operating system and application software installation, security patch control, software tracking, and licensing compliance. Progent's engineers can also assist your company to move smoothly from Microsoft Systems Management Server to Configuration Manager 2007.

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    Progent's Network Help Desk Outsourcing Services for desktop support are intended especially for small organizations who require immediate access to a Help Desk Call Center with expert phone support and full escalation options but who have to operate within a restricted network support budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Software Recommendation and Integration.

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    Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

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    Progent's Linux consulting experts offer small businesses and developers assistance with administering and maintaining Linux computers that operate with Microsoft-based technology. Progent offers your organization contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of experience provides you with a convenient one-stop consulting firm to help you build and manage a protected and robust cross-platform network and communications environment that supports Linux and Microsoft coexistence by integrating MS Windows with leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    For desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop solution that improves the business impact of your IT system; integrate XenDesktop software with your physical and virtual servers, user devices, and printers; upgrade your older desktop virtualization software to the latest releases of XenDesktop; and provide comprehensive remote technical support. Progent can also instruct your IT staff to follow best practices to manage your XenDesktop solution efficiently.

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    Progent's Microsoft-certified consultants can provide online and onsite consulting services for companies of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud-based or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Microsoft or Microsoft 365; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration platforms like Cisco UC. Progent's certified information security experts can help you design and validate a security environment for your Skype for Business solution that is compliant with government and industry requirements.

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    Citrix offers a comprehensive family of platforms that deliver enterprise-level manageability, expandability, and performance for server virtualization and for centralized delivery of virtual Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help your company to evaluate the business benefits of Citrix virtualization products and help you plan, validate, deploy, troubleshoot, and maintain Citrix virtualization platforms.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company integrate and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the versatility to expand with your changing business needs. Progentís Cisco-Premier network consultants are familiar with Ciscoís comprehensive line of products targeted at preventing information theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can show you how to deploy Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control framework for user authentication, authorization, and tracking from an easy-to-use Web interface.

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    Progentís National Support Center provides national remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service professionals provide phone support and remote direct computer access to troubleshoot and resolve network problems quickly and economically. The breadth of technical experience represented by Progent's team of country-wide support professionals allows Progent to escalate even the most difficult network issues to competent experts as required.

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    Exchange 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important new features plus a revamped architecture. These enhancements affect key areas such as manageability, high availability (HA), security and compliance, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the possible advantages of migrating to Microsoft Exchange 2013, create an efficient test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing online support and management services for Exchange 2013.

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    Cisco has designed a full array of routers including routers built to deliver the protection, bandwidth, and availability demanded by customers from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, such as Cisco's 800 family of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.

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    Progent's UNIX family consulting services offer small businesses and developers support for administering and supporting UNIX, Linux or Solaris systems that run with Microsoft-powered technology. Progent can give your organization contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of experience offers you an easy one-stop consulting firm to show you how to create and manage a protected and reliable cross-platform connectivity and communications infrastructure that allows UNIX and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.


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