Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff are likely to take longer to recognize a break-in and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware can achieve inside a victim's system, the longer it takes to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can assist organizations in the Adelaide area to identify and isolate infected servers and endpoints and guard clean resources from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Adelaide
Modern variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration nearly impossible and basically sets the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement fee for the decryptors required to recover scrambled data. Ransomware assaults also attempt to exfiltrate files and hackers require an additional ransom for not posting this data on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can be a big problem according to the nature of the downloaded information.

The restoration process subsequent to ransomware attack involves a number of distinct stages, the majority of which can proceed concurrently if the recovery team has a sufficient number of members with the required experience.

  • Containment: This time-critical initial step involves arresting the lateral spread of the attack across your network. The longer a ransomware attack is allowed to run unrestricted, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Quarantine processes consist of cutting off infected endpoint devices from the network to restrict the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable level of functionality with the shortest possible delay. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business applications, network architecture, and secure remote access management. Progent's recovery experts use advanced collaboration tools to organize the multi-faceted restoration process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's managers and IT group to prioritize activity and to get essential resources on line again as fast as possible.
  • Data recovery: The work required to recover data damaged by a ransomware assault depends on the condition of the network, how many files are affected, and which restore methods are required. Ransomware attacks can take down critical databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many ERP and other business-critical applications are powered by SQL Server. Often some detective work may be required to locate clean data. For instance, non-encrypted OST files may have survived on staff PCs and laptops that were not connected at the time of the attack.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring gives small and mid-sized companies the advantages of the identical anti-virus tools deployed by many of the world's biggest enterprises such as Walmart, Citi, and Salesforce. By delivering real-time malware filtering, identification, mitigation, recovery and forensics in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Services include determining the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; receiving, learning, and using the decryptor utility; troubleshooting failed files; creating a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and restoring computers and software services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's progress throughout the targeted network from beginning to end. This history of how a ransomware assault travelled through the network helps your IT staff to evaluate the damage and brings to light weaknesses in rules or processes that should be rectified to prevent later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is usually given a top priority by the insurance carrier. Because forensics can take time, it is vital that other important recovery processes like operational resumption are executed in parallel. Progent has an extensive team of information technology and security professionals with the skills needed to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and onsite IT services across the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning software. This broad array of expertise allows Progent to salvage and consolidate the undamaged parts of your IT environment following a ransomware assault and rebuild them quickly into a viable network. Progent has collaborated with top cyber insurance providers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Adelaide
For ransomware system restoration services in the Adelaide area, phone Progent at 800-462-8800 or go to Contact Progent.



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