Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support personnel may be slower to become aware of a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware can make inside a target's network, the longer it takes to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist businesses in the San Juan metro area to identify and quarantine infected devices and guard clean assets from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in San Juan
Current variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any available backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee in exchange for the decryptors needed to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an additional settlement in exchange for not posting this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue depending on the nature of the stolen data.

The recovery process subsequent to ransomware attack involves a number of crucial phases, most of which can be performed in parallel if the response workgroup has a sufficient number of members with the necessary experience.

  • Quarantine: This time-critical first response involves blocking the sideways progress of the attack within your network. The longer a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes include isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful level of capability with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and protected remote access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's management and network support staff to prioritize activity and to get critical services on line again as fast as feasible.
  • Data restoration: The effort required to recover data impacted by a ransomware attack varies according to the state of the systems, how many files are affected, and which recovery techniques are required. Ransomware assaults can take down key databases which, if not gracefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work may be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected during the attack.
  • Setting up advanced AV/ransomware protection: Progent's Active Security Monitoring gives small and mid-sized businesses the advantages of the identical anti-virus tools implemented by many of the world's largest corporations including Walmart, Visa, and NASDAQ. By providing in-line malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryption utility; debugging failed files; creating a pristine environment; remapping and reconnecting drives to match precisely their pre-attack state; and reprovisioning computers and services.
  • Forensic analysis: This activity involves uncovering the ransomware assault's progress across the network from start to finish. This history of how a ransomware attack travelled through the network assists you to evaluate the damage and brings to light weaknesses in security policies or work habits that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is commonly assigned a high priority by the cyber insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes such as operational continuity are performed concurrently. Progent maintains a large roster of IT and security professionals with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered online and on-premises network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware attack and rebuild them rapidly into a viable network. Progent has worked with leading insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Services in San Juan
For ransomware recovery consulting services in the San Juan area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's certified engineers provide technical support and IT consulting expertise for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Microsoft Exchange 2003 Server include planning, installation, project management, onsite and remote technical support, Help Desk Call Center support, expert security consulting, and full-service network management outsourcing.

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  • SCCM MDM Technical Consultant
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    System Center Configuration Manager automates software provisioning and updating, simplifies security and compliance settings control, inventories network resources, guards against company data leakage, provides health reporting, enables secure self service, and offers a common point of control for administering multi-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud experts can help your organization with any aspect of designing, installing, using and troubleshooting a SCCM solution for on-premises, cloud-based, or hybrid environments.

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  • Palo Alto Networks PA-800 Series Firewalls Auditor
    Palo Alto Networks DNS Security Security Audit Services

    Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewall appliances to provide a modern security ecosystem that spans your data center and cloud assets and guards any user at any location with any endpoint device.

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  • Windows Server Essentials and Office 365 Consulting
    Microsoft Windows Server 2012 R2 Essentials Consultancy

    Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that allows small businesses to make the move from the traditional physical on-premises datacenter to the modern hybrid computing model that combines both local and virtualized cloud-based software and infrastructure. Progent's consultants can provide cost-effective remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to evaluate the possible productivity and cost benefits of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud-based design for your computing environment. Progent can provide full-service project management support to help you plan and execute a smooth migration to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online applications and services. Progent also offers continuing consulting, troubleshooting, and customized training.

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    Progent's Citrix consultants can assist your organization to evaluate the potential business value of the various editions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration utilities in your Microsoft Hyper-V network, and show you how you can deploy Citrix Essentials for Hyper-V to improve the responsiveness, availability, flexibility, and fault tolerance of your virtual network while lowering the cost of resources and support and simplifying administrative tasks.

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  • Consult Email Encryption Key Management
    Email Block Lists Services

    Progent's ProSight Email Guard uses the technology of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's ProSight Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall.

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    Microsoft supports transparent hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange systems. This allows you to have certain mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget.

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  • Top ProSight Email Content Filtering Service Consultant Email Allow Lists Consult
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  • Windows 7 64-bit Upgrade Integration Specialists Windows 7 64-bit Upgrade Support Consultant
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  • wireless IP phone security Consultants
    wireless IP phone integration Configuration

    Progent's Cisco wireless IP phone configuration consultants offer remote and onsite support to help you build and maintain a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

  • Windows Server 2019 and SCVMM Computer Consultants Technical Support Services Windows Server 2019 LEDBAT
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