Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware needs time to work its way through a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support personnel may be slower to become aware of a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware can make inside a target's network, the longer it takes to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist businesses in the San Juan metro area to identify and quarantine infected devices and guard clean assets from being compromised.
If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in San Juan
Current variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any available backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee in exchange for the decryptors needed to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an additional settlement in exchange for not posting this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue depending on the nature of the stolen data.
The recovery process subsequent to ransomware attack involves a number of crucial phases, most of which can be performed in parallel if the response workgroup has a sufficient number of members with the necessary experience.
- Quarantine: This time-critical first response involves blocking the sideways progress of the attack within your network. The longer a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes include isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This covers restoring the IT system to a basic useful level of capability with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and protected remote access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's management and network support staff to prioritize activity and to get critical services on line again as fast as feasible.
- Data restoration: The effort required to recover data impacted by a ransomware attack varies according to the state of the systems, how many files are affected, and which recovery techniques are required. Ransomware assaults can take down key databases which, if not gracefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work may be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected during the attack.
- Setting up advanced AV/ransomware protection: Progent's Active Security Monitoring gives small and mid-sized businesses the advantages of the identical anti-virus tools implemented by many of the world's largest corporations including Walmart, Visa, and NASDAQ. By providing in-line malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryption utility; debugging failed files; creating a pristine environment; remapping and reconnecting drives to match precisely their pre-attack state; and reprovisioning computers and services.
- Forensic analysis: This activity involves uncovering the ransomware assault's progress across the network from start to finish. This history of how a ransomware attack travelled through the network assists you to evaluate the damage and brings to light weaknesses in security policies or work habits that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is commonly assigned a high priority by the cyber insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes such as operational continuity are performed concurrently. Progent maintains a large roster of IT and security professionals with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent has delivered online and on-premises network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system following a ransomware attack and rebuild them rapidly into a viable network. Progent has worked with leading insurance providers including Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware System Recovery Services in San Juan
For ransomware recovery consulting services in the San Juan area, call Progent at 800-462-8800 or visit Contact Progent.