Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when support personnel are likely to be slower to become aware of a breach and are least able to organize a rapid and forceful response. The more lateral movement ransomware is able to achieve inside a victim's network, the more time it takes to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist businesses in the San Juan area to locate and isolate breached devices and protect clean resources from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in San Juan
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any accessible backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and basically sets the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom payment in exchange for the decryptors required to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an extra ransom for not publishing this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue according to the nature of the downloaded data.

The restoration work after a ransomware attack has a number of distinct phases, the majority of which can proceed concurrently if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Containment: This urgent initial response requires blocking the sideways progress of ransomware across your IT system. The more time a ransomware assault is permitted to go unchecked, the more complex and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Containment processes include isolating affected endpoints from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable degree of functionality with the least downtime. This process is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and protected endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to organize the complex restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and IT staff to prioritize tasks and to get vital services back online as fast as possible.
  • Data restoration: The work necessary to recover files impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and which restore techniques are needed. Ransomware assaults can take down key databases which, if not carefully closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on SQL Server. Some detective work may be needed to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected at the time of the assault.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring offers small and mid-sized businesses the advantages of the identical anti-virus tools implemented by some of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, repair and forensics in one integrated platform, ProSight Active Security Monitoring lowers TCO, simplifies management, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Activities include determining the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryptor tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting drives to reflect precisely their pre-encryption condition; and recovering computers and software services.
  • Forensics: This activity involves discovering the ransomware assault's progress throughout the targeted network from beginning to end. This history of how a ransomware assault progressed through the network assists you to assess the impact and brings to light shortcomings in security policies or work habits that need to be corrected to prevent future breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is typically given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is essential that other important recovery processes like business continuity are executed concurrently. Progent maintains a large team of IT and cybersecurity experts with the knowledge and experience required to carry out activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes professionals who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This scope of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system after a ransomware attack and rebuild them quickly into a viable network. Progent has collaborated with top insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Services in San Juan
For ransomware system recovery services in the San Juan area, call Progent at 800-462-8800 or see Contact Progent.



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