Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT staff may take longer to recognize a penetration and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to achieve within a victim's network, the longer it takes to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineer can assist organizations in the Tukwila area to locate and quarantine breached devices and protect clean resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Tukwila
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryption tools needed to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an extra payment for not posting this data or selling it. Even if you are able to restore your network to a tolerable point in time, exfiltration can be a major problem according to the nature of the stolen information.

The recovery work subsequent to ransomware attack involves several distinct stages, most of which can be performed in parallel if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This time-critical first step involves blocking the sideways spread of the attack within your IT system. The more time a ransomware attack is allowed to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off infected endpoints from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This process is usually the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network topology, and safe endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the complicated recovery process. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's management and network support staff to prioritize tasks and to get essential services back online as quickly as possible.
  • Data recovery: The effort necessary to recover data impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and what recovery methods are required. Ransomware attacks can destroy key databases which, if not gracefully closed, might need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work could be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were not connected at the time of the ransomware assault.
  • Deploying advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring offers small and medium-sized businesses the benefits of the identical anti-virus technology implemented by some of the world's biggest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware blocking, detection, mitigation, repair and forensics in one integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid resumption of operations. The next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Services consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption utility; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and recovering physical and virtual devices and software services.
  • Forensics: This process is aimed at discovering the ransomware assault's progress across the targeted network from beginning to end. This audit trail of the way a ransomware attack travelled within the network helps your IT staff to assess the damage and uncovers vulnerabilities in rules or processes that need to be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensic analysis is commonly given a top priority by the insurance provider. Because forensics can be time consuming, it is essential that other key recovery processes such as business continuity are executed concurrently. Progent has an extensive team of IT and data security experts with the knowledge and experience needed to carry out the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises network services across the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes professionals who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP software. This broad array of skills allows Progent to salvage and consolidate the undamaged pieces of your information system following a ransomware assault and reconstruct them rapidly into a viable network. Progent has collaborated with leading cyber insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Tukwila
For ransomware system restoration services in the Tukwila area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Cisco's Catalyst wireless controllers simplify the management of wireless LANs by unifying the provisioning and control of wireless APs, tuning wireless performance by limiting the effect of RF congestion, improving wireless uptime with fast auto-failover, and hardening data security by identifying threats and filtering network traffic based on user type and location. Progent can assist you to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing and service organizations to manage supply chains and streamline key processes in order to get products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP consultant with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that can range from occasional guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, training, and DBA services.

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    Progent's Cisco Meraki wireless AP experts provide remote and onsite support services to assist organizations of all sizes to design, deploy, manage, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and support Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless ecosystem that provides identical access, performance, security compliance, ease of management and uptime for wired and wireless users irrespective of their location or computing device.

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    Windows Hyper-V 2016 utilizes key features initially designed for and proven on Azure, among the world's biggest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot systems to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network architecture for a cloud-centric or hybrid installation, create and execute a non-disruptive upgrade strategy, train your IT administration and technical support staff, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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    Progent's Linux consulting services offer small and mid-size companies and software developers assistance with managing and maintaining Linux computers that coexist with Microsoft-based technology. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of expertise offers you an easy one-stop source to help you build and maintain a secure and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating MS Windows with major Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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