Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may be slower to become aware of a breach and are least able to organize a rapid and coordinated response. The more lateral progress ransomware can make inside a target's system, the longer it takes to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist businesses in the Edison metro area to identify and isolate breached devices and guard clean resources from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Edison
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee in exchange for the decryptors needed to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an additional settlement for not publishing this information on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can be a major issue according to the nature of the downloaded information.

The recovery work subsequent to ransomware attack involves a number of distinct stages, most of which can be performed in parallel if the response workgroup has enough members with the necessary skill sets.

  • Containment: This urgent first response involves blocking the sideways spread of the attack across your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of isolating affected endpoints from the network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic acceptable level of capability with the least delay. This effort is typically the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and safe remote access management. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a client's managers and network support staff to prioritize activity and to put vital services on line again as quickly as feasible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware attack varies according to the state of the network, the number of files that are affected, and which restore methods are needed. Ransomware attacks can take down critical databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical applications depend on SQL Server. Some detective work may be required to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected during the attack.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight ASM offers small and mid-sized businesses the benefits of the identical AV tools used by many of the world's largest corporations such as Netflix, Citi, and Salesforce. By providing real-time malware blocking, detection, containment, repair and forensics in a single integrated platform, ProSight ASM reduces TCO, streamlines management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; acquiring, learning, and using the decryptor utility; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and recovering machines and services.
  • Forensics: This activity involves learning the ransomware assault's progress throughout the targeted network from beginning to end. This history of how a ransomware attack travelled within the network assists your IT staff to assess the impact and brings to light shortcomings in rules or processes that should be corrected to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is typically given a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is essential that other important recovery processes such as business resumption are performed concurrently. Progent has an extensive roster of IT and data security professionals with the knowledge and experience required to perform activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning application software. This breadth of skills allows Progent to identify and integrate the undamaged pieces of your IT environment after a ransomware attack and rebuild them quickly into a viable network. Progent has collaborated with leading insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Edison
For ransomware cleanup services in the Edison metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Cisco offers a full product line of routers including appliances built to deliver the protection, performance, and availability required by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can help you choose and integrate Cisco routers to establish a reliable infrastructure for your network and to make it easy to grow as you support new users, open new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, including the Cisco 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.

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    Progent offers comprehensive help for each step of your Exchange 2010 migration with services that include outsourced or co-sourced project management, site analysis, project planning, cost estimates of all new software licenses and equipment required, suggested sourcing, pilot verification at customer site or at Progent's testing facility, setting up temporary coexistence between Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the previous servers, and webinar training for client's IT group and users.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility problems, and building training environments for the latest products and technologies. For Progent customers who lack adequate internal resources to configure proper pilot systems, the lab cuts capital outlay and engineering risk while keeping vital network initiatives on schedule.

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    Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2007 upgrade plan that avoids network downtime, simplifies ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the background to complete your move quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Exchange 2007 Server.

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    Progent offers nationwide remote phone support and troubleshooting services for companies who operate Apple Mac environments or whose IT systems feature a combination of Mac with Microsoft Windows technology. Progent's experts offer Apple macOS and Mac OS X clients a range of services such as desktop assistance, migration to the most recent edition of Mac OS X from legacy versions of macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent can also help your business with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Online technical support offers optimum leverage for your IT budget by extending user efficiency and shortening the hours billed for network repair services. Sophisticated online access utilities and experienced technicians and consultants allow Progent to solve the majority of network issues without wasting time and money by traveling to your site. In most of situations your network issues can be remediated over the phone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security specialists to help with the toughest network issues.

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    Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with colleagues who run Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can coexist, allowing Mac users to get and transmit email, examine the Exchange global address list, import addresses, sync up calendars, and alert fellow workers to conferences with your Exchange account. Progent will verify that your Microsoft Server is properly set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage training.

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    ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information.

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    For businesses with a combination of Mac and Microsoft Windows desktops, there exist two basic alternatives for using Microsoft Windows-dependent software on an Apple Mac: an external connection to a physical Windows PC or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach an Apple Mac to a networked Windows-based PC to run Microsoft Windows applications and share network resources. Virtual PC for Apple Mac emulates Windows on an Apple Mac system so that you can run Microsoft Windows programs directly. Progent's Mac technology consultants can help your organization to manage these products for using Microsoft Windows software on your Apple Macs and can also assist your business to assess and configure third-party products for Windows platform emulation.

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    Progent's Microsoft-certified consultants can provide online or onsite expertise to help companies of all sizes to design, implement, administer, and repair a backup/restore system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older releases of SCDPM or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent offers occasional support for fixing particularly challenging problems, or comprehensive project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Progent provides customers access to consultants who have earned some of the computer industry's most prized credentials. Progent thinks that clients have the right to be sure that their computer service consultants have accredited training plus broad real-world field experience so that Progent's clients can engage Progent's support with confidence. Often, vendor certifications like the Cisco Certified Internetwork Experts brings priority for substantially better vendor help than is available to uncertified service providers, enabling Progent to offer clients a higher class of computer support. In addition, recognized certifications such as CISM or CISSP for network security can help enterprise clients to show compliance with regulatory requirements by using the assistance of accredited industry professionals.

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    Cisco's PIX firewalls have been discontinued and Cisco might not support these devices. Progent still provides consulting support for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you determine whether to migrate to next generation firewall technology from Cisco. Progent's Cisco-certified specialists can help your company plan and carry out a smooth migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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    Progent can provide access to a veteran specialist with years of experience configuring, managing, and enhancing immersive telepresence systems from top-tier suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your in-house network management group, your ISP, and your video conferencing technology vendor to help your company maximize the strategic value of your telepresence ecosystem.

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    Progent can provide affordable remote support to help companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.

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    Remote continuous network monitoring, proactive alerts, and periodic reports are crucial to preserving the health of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that businesses of all sizes can afford a degree of protection that was previously reserved for large enterprises. Progent offers several RMM options available as low-cost service packages created to help you to identify and fix a an array of network issues before they get big enough to impact productivity.

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    Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your company to plan and carry out a cost-effective migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.

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    Progent's application experts can provide in-depth support, software programming, integration help, and online training for leading applications that address key areas including ERP and MRP, financials, business analytics, web commerce application development, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering high-level consulting support remotely, Progent can assist clients anywhere in the U.S. to save the time and expense associated with travel and on-site visits without compromising the high quality of consulting support.

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