Ransomware Hot Line: 800-993-9400
24x7 Online Access to a Senior Ransomware Engineer
Ransomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when support staff are likely to be slower to become aware of a break-in and are least able to organize a quick and coordinated defense. The more lateral movement ransomware is able to manage within a victim's network, the longer it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can help organizations in the Edison area to identify and isolate infected devices and guard clean resources from being compromised.
If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Recovery Services Offered in Edison
Modern variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery almost impossible and basically sets the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors needed to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and TAs require an additional payment for not publishing this data on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.
The recovery process after a ransomware penetration involves a number of distinct phases, most of which can proceed in parallel if the recovery workgroup has enough members with the necessary skill sets.
- Quarantine: This time-critical initial response involves arresting the sideways progress of the attack across your network. The more time a ransomware assault is permitted to run unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities consist of cutting off affected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the network to a minimal useful level of functionality with the shortest possible delay. This effort is typically the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the broadest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the multi-faceted recovery process. Progent understands the importance of working quickly, tirelessly, and in unison with a customer's managers and network support staff to prioritize tasks and to get vital resources back online as quickly as possible.
- Data restoration: The effort required to recover files impacted by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and which recovery methods are needed. Ransomware assaults can take down critical databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical platforms depend on SQL Server. Some detective work could be required to find undamaged data. For example, undamaged OST files may have survived on employees' PCs and notebooks that were off line at the time of the assault.
- Implementing advanced AV/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized companies the benefits of the same AV technology deployed by many of the world's largest corporations such as Netflix, Citi, and NASDAQ. By delivering real-time malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance provider, if there is one. Services include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryption utility; troubleshooting failed files; building a clean environment; mapping and connecting datastores to reflect exactly their pre-attack condition; and reprovisioning machines and software services.
- Forensic analysis: This activity involves uncovering the ransomware assault's progress throughout the network from start to finish. This audit trail of how a ransomware assault travelled through the network helps you to evaluate the damage and uncovers weaknesses in policies or processes that need to be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is typically given a high priority by the insurance provider. Because forensic analysis can take time, it is critical that other important recovery processes like business continuity are pursued concurrently. Progent maintains a large team of IT and data security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent has delivered online and onsite IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have earned high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This broad array of expertise allows Progent to salvage and integrate the surviving parts of your IT environment following a ransomware intrusion and rebuild them rapidly into a viable system. Progent has worked with leading insurance providers like Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Consulting Services in Edison
For ransomware system recovery consulting services in the Edison metro area, phone Progent at 800-993-9400 or go to Contact Progent.