Ransomware : Your Crippling IT Catastrophe
Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that represents an enterprise-level threat for businesses of all sizes unprepared for an assault. Different versions of ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for years and still inflict destruction. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as daily as yet unnamed viruses, not only do encryption of on-line critical data but also infect many configured system protection. Files synchronized to the cloud can also be corrupted. In a poorly designed environment, this can make automated restore operations impossible and effectively knocks the entire system back to square one.

Getting back online programs and data following a crypto-ransomware intrusion becomes a race against the clock as the victim fights to stop the spread and clear the virus and to resume mission-critical operations. Because ransomware takes time to spread, penetrations are usually sprung at night, when successful attacks in many cases take longer to identify. This multiplies the difficulty of quickly mobilizing and organizing an experienced response team.

Progent makes available a range of help services for protecting Schaumburg businesses from ransomware penetrations. These include team education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based cyberthreat defense to identify and suppress day-zero modern malware attacks. Progent also provides the services of veteran ransomware recovery consultants with the skills and commitment to reconstruct a breached network as urgently as possible.

Progent's Crypto-Ransomware Restoration Help
Following a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will provide the codes to unencrypt any of your information. Kaspersky determined that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The alternative is to piece back together the vital parts of your IT environment. Absent the availability of complete information backups, this requires a wide range of skills, professional project management, and the capability to work 24x7 until the task is over.

For twenty years, Progent has offered certified expert IT services for companies throughout the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have earned advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISA, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with accounting and ERP applications. This breadth of experience affords Progent the ability to knowledgably understand important systems and re-organize the surviving pieces of your network environment following a crypto-ransomware penetration and assemble them into an operational system.

Progent's ransomware group deploys top notch project management applications to coordinate the complex recovery process. Progent understands the urgency of acting rapidly and in unison with a customer's management and IT team members to prioritize tasks and to put critical services back on-line as soon as possible.

Business Case Study: A Successful Ransomware Attack Recovery
A customer hired Progent after their network was crashed by Ryuk crypto-ransomware. Ryuk is thought to have been created by North Korean state cybercriminals, suspected of using approaches leaked from the U.S. NSA organization. Ryuk attacks specific companies with limited room for operational disruption and is among the most profitable versions of crypto-ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in Chicago with around 500 workers. The Ryuk event had brought down all company operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the time of the attack and were encrypted. The client was actively seeking loans for paying the ransom demand (more than $200K) and hoping for the best, but ultimately made the decision to use Progent.

"I cannot say enough about the support Progent provided us during the most fearful time of (our) company's survival. We may have had to pay the criminal gangs except for the confidence the Progent group provided us. The fact that you could get our messaging and key servers back into operation faster than a week was something I thought impossible. Every single person I worked with or communicated with at Progent was totally committed on getting us restored and was working breakneck pace to bail us out."

Progent worked together with the client to rapidly get our arms around and prioritize the mission critical areas that needed to be restored to make it possible to restart business functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • MRP System
To get going, Progent adhered to ransomware incident response industry best practices by halting the spread and disinfecting systems. Progent then started the task of restoring Microsoft AD, the heart of enterprise environments built on Microsoft Windows technology. Microsoft Exchange messaging will not operate without Windows AD, and the client's accounting and MRP software leveraged SQL Server, which needs Active Directory services for security authorization to the data.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-intrusion state. Progent then completed rebuilding and storage recovery of essential applications. All Microsoft Exchange Server data and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to assemble intact OST data files (Microsoft Outlook Off-Line Data Files) on staff workstations and laptops to recover email data. A not too old offline backup of the customer's accounting systems made them able to restore these essential services back online for users. Although a large amount of work needed to be completed to recover totally from the Ryuk damage, essential systems were returned to operations quickly:

"For the most part, the production operation showed little impact and we delivered all customer deliverables."

Over the following couple of weeks critical milestones in the restoration process were accomplished in tight collaboration between Progent consultants and the client:

  • In-house web applications were restored with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived emails was spun up and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory modules were 100% operational.
  • A new Palo Alto Networks 850 security appliance was brought on-line.
  • 90% of the desktop computers were back into operation.

"A huge amount of what transpired during the initial response is mostly a blur for me, but my management will not forget the countless hours each and every one of your team put in to give us our company back. I have utilized Progent for at least 10 years, possibly more, and every time Progent has impressed me and delivered as promised. This event was a testament to your capabilities."

A likely enterprise-killing catastrophe was dodged through the efforts of dedicated professionals, a broad spectrum of subject matter expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware penetration detailed here should have been identified and disabled with current security systems and recognized best practices, user and IT administrator education, and appropriate incident response procedures for backup and keeping systems up to date with security patches, the reality remains that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware incident, remember that Progent's team of professionals has extensive experience in ransomware virus defense, removal, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were contributing), I'm grateful for letting me get rested after we made it through the most critical parts. Everyone did an incredible job, and if anyone is visiting the Chicago area, dinner is on me!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Schaumburg
For ransomware system restoration expertise in the Schaumburg metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, lower their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company deploy and maintain Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your growing business needs. Progent's Cisco-Premier network consultants are familiar with Cisco's complete family of products targeted at eliminating data pilfering, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco products to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user authentication, authorization, and accounting from an easy-to-use Web interface.

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    Configuration Manager 2016 automates application and device provisioning and updating, streamlines compliance settings control, inventories network assets, protects against company data leakage, provides network health reporting, allows safe end-user self service, and delivers a single point of control for administering mixed-operating system networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can assist businesses of any size with any aspect of planning, installing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.

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    Progent offers two low-cost service packages designed to allow small businesses to get a professional security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, a security expert runs a comprehensive examination of your IT infrastructure from beyond your company firewall to determine potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a security engineer executes a network scan from an authorized machine inside your firewall to assess the risk to inside threats. Both security inventory services are configured and run from a protected remote location.

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    Progent offers a wide array of affordable consulting and support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or remote assistance for single machines or notebooks or work with you to plan and implement a company-wide rollout of new or revised OS software and applications. Progent can also provide consultants and technicians to help you to plan for and complete a company move or consolidation designed to produce the least possible disruption of your productivity.

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