Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that represents an extinction-level danger for businesses of all sizes vulnerable to an assault. Multiple generations of ransomware such as Dharma, Fusob, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for a long time and continue to inflict harm. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as additional as yet unnamed viruses, not only do encryption of online data files but also infiltrate most available system backups. Files replicated to cloud environments can also be encrypted. In a poorly designed environment, it can make automated restore operations hopeless and effectively knocks the entire system back to square one.

Getting back on-line services and data following a ransomware outage becomes a sprint against the clock as the targeted business fights to contain and eradicate the ransomware and to restore mission-critical operations. Because ransomware takes time to spread, attacks are often sprung on weekends, when attacks typically take longer to recognize. This multiplies the difficulty of promptly marshalling and orchestrating a qualified mitigation team.

Progent makes available a range of support services for securing Schaumburg organizations from crypto-ransomware events. These include team training to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, along with deployment of next-generation security gateways with machine learning technology to rapidly discover and disable new cyber threats. Progent in addition can provide the assistance of seasoned crypto-ransomware recovery professionals with the talent and commitment to re-deploy a breached environment as quickly as possible.

Progent's Crypto-Ransomware Recovery Support Services
Following a ransomware attack, paying the ransom demands in Bitcoin cryptocurrency does not guarantee that criminal gangs will provide the codes to decrypt any of your files. Kaspersky determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The other path is to setup from scratch the vital elements of your Information Technology environment. Without the availability of complete data backups, this requires a wide complement of skill sets, well-coordinated team management, and the ability to work non-stop until the recovery project is complete.

For two decades, Progent has offered professional IT services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have attained high-level industry certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial systems and ERP software solutions. This breadth of expertise gives Progent the skills to rapidly determine necessary systems and re-organize the surviving parts of your IT environment after a ransomware event and assemble them into an operational network.

Progent's recovery group uses powerful project management systems to orchestrate the sophisticated recovery process. Progent understands the urgency of acting rapidly and together with a customerís management and IT staff to assign priority to tasks and to put essential services back on line as soon as possible.

Client Story: A Successful Ransomware Virus Response
A client engaged Progent after their network was taken over by Ryuk crypto-ransomware. Ryuk is generally considered to have been developed by Northern Korean state criminal gangs, possibly adopting techniques exposed from the U.S. NSA organization. Ryuk seeks specific organizations with limited tolerance for operational disruption and is one of the most profitable iterations of ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in the Chicago metro area with about 500 workers. The Ryuk intrusion had disabled all company operations and manufacturing processes. The majority of the client's backups had been on-line at the beginning of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (more than $200K) and wishfully thinking for good luck, but in the end brought in Progent.


"I canít speak enough in regards to the care Progent gave us during the most fearful period of (our) businesses survival. We may have had to pay the cyber criminals behind the attack if it wasnít for the confidence the Progent group provided us. That you were able to get our e-mail system and key servers back on-line in less than five days was something I thought impossible. Every single consultant I interacted with or texted at Progent was laser focused on getting our system up and was working non-stop on our behalf."

Progent worked with the client to quickly get our arms around and prioritize the mission critical services that needed to be restored to make it possible to restart business operations:

  • Active Directory (AD)
  • Electronic Mail
  • Accounting/MRP
To begin, Progent followed AV/Malware Processes incident mitigation best practices by halting lateral movement and clearing infected systems. Progent then started the work of recovering Microsoft Active Directory, the foundation of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange email will not work without Windows AD, and the customerís accounting and MRP applications leveraged Microsoft SQL Server, which needs Windows AD for security authorization to the database.

In less than 48 hours, Progent was able to rebuild Active Directory to its pre-virus state. Progent then initiated rebuilding and hard drive recovery on key systems. All Exchange Server ties and configuration information were intact, which accelerated the restore of Exchange. Progent was able to locate intact OST data files (Outlook Email Off-Line Folder Files) on user workstations to recover email information. A recent off-line backup of the businesses manufacturing systems made it possible to restore these vital programs back available to users. Although a lot of work needed to be completed to recover totally from the Ryuk event, essential services were restored rapidly:


"For the most part, the production line operation never missed a beat and we produced all customer deliverables."

Over the following few weeks key milestones in the recovery process were made in tight cooperation between Progent consultants and the customer:

  • In-house web sites were restored with no loss of information.
  • The MailStore Exchange Server with over four million historical emails was spun up and accessible to users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory Control modules were fully restored.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Ninety percent of the user PCs were fully operational.

"So much of what transpired in the early hours is nearly entirely a blur for me, but we will not soon forget the dedication each and every one of your team accomplished to help get our company back. Iíve entrusted Progent for the past 10 years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was a Herculean accomplishment."

Conclusion
A probable company-ending disaster was avoided with hard-working experts, a wide range of technical expertise, and close collaboration. Although in hindsight the ransomware attack detailed here should have been identified and blocked with modern security systems and security best practices, user education, and well thought out incident response procedures for information protection and keeping systems up to date with security patches, the fact is that government-sponsored hackers from China, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware virus, remember that Progent's team of experts has a proven track record in ransomware virus defense, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were helping), thank you for allowing me to get rested after we got over the most critical parts. All of you did an fabulous job, and if any of your guys is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Schaumburg
For ransomware recovery services in the Schaumburg area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Small Business Online Troubleshooting Small Business Network Consulting

  • Immediate Engineer domain expiration management
    Engineer client credential management

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.

  • Small Business WAP371 Remote Technical Support Small Business Wireless AP Support
  • Small Medium Business Small Business Computer Consulting Company Security Consulting Firms Midsize Company
  • Small Office Information Technology Outsourcing Companies Small Offices Onsite Computer Services
  • Specialist Ubiquiti UniFi switch Ubiquiti UniFi WiFi Consultants

  • CIO Outsourcing Engineers
    24-7 Chief Information Officer Outsourcing Engineer

    Progent is organized provide comprehensive remote support for all technologies common to small company information systems and offers a variety of strategic, as-needed services such as a temporary Chief Information Officer to offer advanced IT design and budgeting skills, a Technical Response Center for help desk support, proactive remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management help for critical projects such as office moves orOS upgrades, Cisco-certified consultants for building and maintaining high-performance and reliable network infrastructure, certified security engineers to verify data safety and compliance, disaster recovery specialists to design and document business continuity strategies, and software programmers to create, enhance, or troubleshoot mission-critical applications.

  • Supplemental Help Desk Configuration CISM Security Security Extended Call Desk Professionals
  • Support Organization Progent Small Enterprise 24-7 Progent Startup Businesses IT Outsourcing Company
  • Support Services Offsite Workers Video Conferencing Telecommuter Video Conferencing Support
  • Support Services wireless IP phones and CUCM Meraki AP Online Support Services

  • Dynamics GP Integration Manager Professional
    24-7 Outsourced Programming Microsoft Dynamics

    Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized line-of-business applications and eCommerce solutions that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting services can help you design reports that allow you to track your business more thoroughly, turning uncooked information into useful understanding of your business.

  • Support and Integration Windows Server 2016 Storage Replica Windows Server 2016 Virtual Machine Load Balancing IT Consultants
  • Technology Consulting SBS 2008 Setup and Support SBS Premium Add-on
  • Schaumburg Nephilim Ransomware Business-Recovery
  • Technology Professional Ubuntu Linux Engineer Mandrake Linux
  • Schaumburg Avaddon Ransomware Repair Schaumburg-Des Plaines
  • Telecommuters Consulting Services - Schaumburg - Backup/Recovery Solutions Guidance Schaumburg-Elgin, IL Schaumburg, IL Schaumburg Work from Home Employees Backup Systems Consulting and Support Services
  • Temporary IT Staffing for IT Support Organizations Schaumburg Immediate Supplemental Network Support Staffing Services Consultants
  • Top Quality Services Server patch management 24x7x365 iPhone patch management Consultants
  • Top Rated BlackBerry Email Engineers Network Engineer BlackBerry BES Server

  • Open Now Flexential Tampa Colocation Center Services
    Flexential Data Center Engineers

    Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of IT experts located in the Tampa area, and Progent can also provide online support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior disaster recover preparedness experts. Progent can also help your business to plan and implement a migration to the Flexential data center by providing services like designing solution architecture, recommending hardware, system setup and testing, troubleshooting, streamling online network management, and educating your IT support team.

  • UNIX, Windows Consultants UNIX with Windows Remote Troubleshooting
  • Ubuntu Linux, Sun Solaris, UNIX Technology Consulting Schaumburg-Elgin, Illinois, United States Redhat Linux, Sun Solaris, UNIX On-site Support Schaumburg
  • Urgent 64-bit Upgrade On-site Support Online Troubleshooting 64-bit Server
  • Urgent Dynamics AX Applications Consultants Microsoft Retail Management System Installation support
  • Urgent Systems Management Server Integration Services Specialist SMS Server 2003 Upgrade
  • Urgent Technology Professional Hybrid cloud integration Google Cloud hybrid solutions Engineers
  • VirtualPC for Mac Online Support Services Remote Desktop Connection Client for Mac Help and Support
  • Walnut Creek, CA Telecommute Jobs MCSE Engineer Microsoft MCSA Consultant Contract Job Concord

  • Immediate Microsoft Operations Manager Computer Consultants
    24x7 Network Remote Support

    Remote 24x7 monitoring, automated alarms, and actionable analytical reporting are vital to maintaining the proper operation of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of any size can get a level of network stability that was once limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as economical services created to help you to identify and fix a an array of IT network problems before they can impact your business.

  • WannaCry Ransomware Defense Professional Largest Specialists Ransomware Protection
  • Wi-Fi Network IT Consultants Wi-Fi Consultant
  • Windows 11 RPA Support and Integration Microsoft Windows 11 Snap Groups Consulting Services
  • Windows 7 Troubleshooting Windows 7 Online Technical Support
  • Windows 8.1 Storage Spaces Computer Outsourcing Consultants Emergency Windows 8.1 Professionals
  • Windows Server 2008 Security Consultant Services Windows Server 2008 Security Remote Support Services
  • Windows Server 2019 Windows Time Service Technical Support Services Windows Server 2019 Windows Time Service Information Technology Consulting
  • Windows and Linux Consultants Specialists Windows and Linux
  • Work at Home Cloud Integration Professional 24/7 At Home Employees Cloud Integration Support and Integration
  • iPhone and Lync integration Consultants iPhone and Cisco ASDM Remote Consulting
  • ransomware protection checkup Consult Maze ransomware protection and recovery Engineer
  • ransomware removal and restore Consult ransomware removal and restore Consulting

  • Cisco VoIP phones Network Consultant
    24 Hour Integration Services Cisco VoIP Phones and IM

    Progent's Cisco certified networking consultants offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.


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