Ransomware : Your Crippling IT Nightmare
Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that presents an enterprise-level danger for businesses of all sizes unprepared for an assault. Different iterations of ransomware like the CryptoLocker, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been replicating for many years and still cause havoc. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as additional unnamed newcomers, not only do encryption of online data but also infiltrate any configured system restores and backups. Information synchronized to the cloud can also be corrupted. In a poorly architected environment, it can make any restoration useless and effectively sets the network back to zero.

Recovering services and data after a ransomware attack becomes a race against the clock as the targeted business fights to contain and eradicate the crypto-ransomware and to restore enterprise-critical operations. Since ransomware requires time to spread, penetrations are frequently launched on weekends, when penetrations typically take longer to discover. This multiplies the difficulty of quickly marshalling and coordinating a knowledgeable mitigation team.

Progent offers a range of solutions for securing Schaumburg businesses from crypto-ransomware penetrations. Among these are team education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of modern security appliances with machine learning capabilities to intelligently identify and suppress day-zero cyber threats. Progent also provides the services of seasoned ransomware recovery engineers with the talent and commitment to restore a compromised network as soon as possible.

Progent's Crypto-Ransomware Restoration Support Services
Subsequent to a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will provide the needed codes to unencrypt any or all of your files. Kaspersky Labs estimated that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The other path is to re-install the essential parts of your Information Technology environment. Without the availability of full data backups, this calls for a wide complement of skill sets, professional project management, and the ability to work continuously until the job is finished.

For twenty years, Progent has provided professional IT services for businesses across the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have earned top certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial systems and ERP applications. This breadth of expertise gives Progent the ability to quickly understand important systems and integrate the remaining components of your computer network environment after a crypto-ransomware event and assemble them into a functioning network.

Progent's ransomware team of experts has state-of-the-art project management applications to orchestrate the complicated recovery process. Progent appreciates the urgency of working quickly and together with a client's management and IT team members to prioritize tasks and to put critical services back on-line as soon as humanly possible.

Business Case Study: A Successful Ransomware Penetration Restoration
A business engaged Progent after their network system was attacked by Ryuk ransomware virus. Ryuk is thought to have been developed by North Korean government sponsored hackers, possibly adopting algorithms leaked from the U.S. National Security Agency. Ryuk goes after specific companies with limited tolerance for operational disruption and is among the most lucrative iterations of crypto-ransomware. Headline victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing business headquartered in the Chicago metro area with around 500 workers. The Ryuk event had frozen all essential operations and manufacturing capabilities. Most of the client's system backups had been on-line at the beginning of the attack and were encrypted. The client was taking steps for paying the ransom (in excess of two hundred thousand dollars) and praying for the best, but in the end made the decision to use Progent.


"I cannot speak enough in regards to the expertise Progent provided us during the most stressful time of (our) companyís survival. We may have had to pay the criminal gangs if not for the confidence the Progent experts provided us. The fact that you were able to get our e-mail system and production applications back online faster than seven days was beyond my wildest dreams. Each person I talked with or e-mailed at Progent was absolutely committed on getting our company operational and was working 24/7 on our behalf."

Progent worked together with the customer to quickly identify and assign priority to the essential services that needed to be addressed in order to resume company operations:

  • Microsoft Active Directory
  • Microsoft Exchange
  • MRP System
To begin, Progent adhered to AV/Malware Processes incident response best practices by halting lateral movement and cleaning up infected systems. Progent then initiated the work of rebuilding Windows Active Directory, the heart of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange email will not work without AD, and the businessesí accounting and MRP system leveraged SQL Server, which requires Active Directory services for security authorization to the data.

In less than two days, Progent was able to re-build Active Directory services to its pre-intrusion state. Progent then performed setup and storage recovery on mission critical applications. All Microsoft Exchange Server data and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to collect non-encrypted OST files (Microsoft Outlook Offline Folder Files) on various workstations in order to recover mail data. A not too old off-line backup of the businesses accounting systems made it possible to restore these essential services back online. Although a lot of work needed to be completed to recover totally from the Ryuk damage, the most important services were returned to operations quickly:


"For the most part, the production operation never missed a beat and we did not miss any customer deliverables."

Over the following few weeks critical milestones in the restoration process were accomplished in close collaboration between Progent team members and the client:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/AR/Inventory modules were 100% restored.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Ninety percent of the user PCs were operational.

"A lot of what transpired in the early hours is nearly entirely a fog for me, but my management will not forget the countless hours each of your team put in to help get our company back. Iíve entrusted Progent for the past ten years, possibly more, and every time Progent has outperformed my expectations and delivered as promised. This event was a Herculean accomplishment."

Conclusion
A probable business-killing disaster was dodged by dedicated experts, a wide array of technical expertise, and tight collaboration. Although in post mortem the ransomware virus incident described here could have been identified and prevented with modern security technology and best practices, staff training, and appropriate incident response procedures for information backup and keeping systems up to date with security patches, the fact is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a crypto-ransomware incursion, remember that Progent's team of professionals has proven experience in ransomware virus blocking, removal, and file disaster recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thank you for letting me get rested after we got over the initial push. All of you did an fabulous effort, and if any of your guys is in the Chicago area, dinner is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's ProSight family of managed IT services are designed to offer organizations who maintain minimal internal IT support teams with low-cost help from world-class management tools and consulting expertise. Advantages of Progent's ProSight line of managed services include fixed network management costs, smart automation of common management processes, ongoing adoption of the latest information technology, smooth migration from legacy systems to current solutions, close fit between computer technology with business objectives, access to veteran network consultants, and freeing up management to concentrate on business issues rather than ever-changing network technology.

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  • Schaumburg CryptoLocker Removal Consultants Schaumburg-Elgin Schaumburg Immediate Crypto Removal Help Schaumburg-Deerfield, Illinois

  • Palo Alto Networks PA-800 Series Firewalls Cybersecurity Consultancies
    Immediate Network Security Evaluation Palo Alto Networks Zero Trust

    Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewall appliances to provide a next-generation cybersecurity environment that extends across your data center and cloud resources and guards any user anywhere with any device.

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  • ProSight Behavior-based Virus Detection Professionals
    Virus Rollback Professionals

    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks.

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  • Tracking Service Costs Support
    Services Documentation Troubleshooting

    Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to each client. The practice of detailing and archiving service activity results in more efficient service and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Schaumburg-Elgin, Illinois, United States Small Business IT Consultant BlackBerry Enterprise Server BlackBerry Redirector Consulting Group Schaumburg-Elk Grove Village
  • Security Consultant Services Cisco PIX Firewall Migration Network Consultants
  • Security Group Juniper SA700 SSL VPN Juniper SA2500 SSL VPN Cybersecurity Organization
  • Server Consulting Microsoft SQL 2008 Schaumburg-Carol Stream, IL, U.S.A. IT Specialist Microsoft SQL 2008 Schaumburg IL
  • Service Database Integration 24-7 Microsoft Experts Service Reporting Support Services

  • UNIX, Windows Consultant Services
    Consultant Windows and UNIX

    If your business operates a UNIX, Linux, or Sun Solaris network or a mixed-platform computer system, Progent's CISA and CISSP-certified security specialists can assist your entire organization in a wide range of security topics such as security management practices, security design and models, access management systems and methodology, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM and ISSAP define the core competencies and international standards of performance that network security managers are required to possess. These certification provide executive management the confidence that consultants who have achieved their CISM or CISSP qualification have the experience and knowledge to deliver effective security management and engineering help.

  • Setup and Support MS CRM Microsoft Dynamics CRM IT Consulting
  • Schaumburg Phobos Crypto-Ransomware Data-Recovery Schaumburg-Deerfield, Illinois
  • Setup and Support Small Business Network Best Small Business Specialists
  • SharePoint Server 2007 Online Troubleshooting SharePoint Server 2007 Computer Consultants

  • Microsoft Expert Lync Server 2013 and SharePoint Specialists
    Lync Server 2013 Mobility Services Professionals

    Lync 2013, now called Skype for Business, allows businesses of any size to create a manageable and secure communications ecosystem that permits a BYOD computing style with instant messaging (IM), real-time presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and handheld devices. Progent's certified Lync Server 2013 experts and network integrators can help your company to evaluate the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and onsite training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications including Outlook and PowerPoint.

  • SharePoint Server 2010 Information Technology Consulting Urgent SharePoint InfoPath Forms Services Setup and Support
  • Site Move Specialist Largest Data Center Remote Support
  • Skype for Business PSTN Gateway Services Expert Microsoft Certified Consulting Services Skype for Business Persistent Chat
  • Small Business IT Consulting Company Company-wide Standards for Best Practices Best Practices Information Technology Manager
  • Small Business IT Outsourcing Firms Microsoft Windows IT Consultants Microsoft Office
  • Small Business Managed Services Professionals Network Infrastructure Monitoring Consulting
  • Small Office On-site Support Small Business Small Business Network Consulting Companies
  • Software Outsourcing Consultant Small Office Server Consulting Small Office
  • Solaris Engineers Online Consulting Sun Solaris
  • Specialist Lync Server 2013 Back End Server Top Ranked Consulting Services Lync Server 2013 and Android
  • Support Services macOS RAID Mac VoIP IT Services
  • Support and Help Windows 10 Provisioning Windows 10 Installation Integration
  • Support and Integration wireless VoIP phones and Meraki APs Engineer wireless IP phones and Meraki APs
  • Technical Support Organization Microsoft Exchange 2010 Schaumburg-Arlington Heights, Illinois Microsoft Exchange 2010 Server Installation Schaumburg-Deerfield, IL
  • Technical Support Postini Information Technology Consulting Anti-Spam
  • Technology Professional macOS Online Professional macOS Remote
  • Telecommuters Schaumburg Expertise - Voice/Video Conferencing Systems Consulting Schaumburg Teleworkers Schaumburg Consulting Experts - Conferencing Solutions Consulting Schaumburg-Bensenville, IL
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  • Windows Server 2012R2 Storage Spaces Technical Support
    Windows Server 2012 R2 Server Manager Technology Consulting Services

    Progent's Microsoft-certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and migration strategies, tune your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT support staff, create a corporate-wide security plan, automate network management, help with creating applications, and build and validate a DR/BC plan.

  • Top Quality Aironet Onsite Technical Support Aironet 1800 Access Point Engineer
  • Top Ranked Professional Herakles Data Center Test Lab NLB Testing Professional

  • Juniper SA700 SSL VPN Auditor
    Juniper SA Series SSL VPN Security Group

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

  • Top Ranked System Center Management Packs Online Help Microsoft System Center OpsMgr 2012 R2 Online Technical Support

  • Telecommuting Cisco Consulting Part Time Jobs
    Cisco CCIE Position

    Progent is seeking to hire full-time, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco certified network consultants who have Cisco CCNP or CCIE certification; security professionals with CISSP or CISM or equivalent security credentials; and advanced network architecture experts with a background in mobile access, wireless networking, high availability, disaster recovery, information protection, and virtual servers. Progent also is hiring employees who can work on Progent's team of desktop service specialists and remote support experts. In addition, We are looking for talented administrators able to operate effectively in Progent's high-growth, virtual office environment.

  • Ubiquiti switch Professional Ubiquiti UniFi WLAN Professional
  • Urgent Juniper J2320 Router Security Firms Juniper J Series Router Security Audit Services
  • VMware Cross vCenter NSX Services Emergency Consultant VMware Site Recovery Manager and NetApp
  • WatchGuard Firebox T70 Firewall Security Consultant Security Company WatchGuard Firebox T35 Firewall
  • Windows 7 Upgrade Technical Support Services Microsoft Windows 7 Migration Consultants
  • Windows Server 2008 BranchCache Professional Remote Support Services Windows Server 2008 Hyper-VI
  • Windows Server 2008 DirectAccess Help and Support Biggest Windows Server 2008 R2 Network Engineer

  • Support and Setup Microsoft Dynamics 365 Finance and Supply Chain
    Microsoft Dynamics Business Central Remote Support

    Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system programs to match your particular business requirements. Progentís Microsoft-certified support experts offer expertise in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also offers custom e-Commerce integration support for safe, company-wide resource sharing as well as integration with CRM programs.

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  • Windows Server 2016 IT Consulting Schaumburg-Wheeling Windows Server 2012 Specialist Schaumburg-Elk Grove Village, Illinois
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  • Work At Home Job Microsoft MCDBA Consulting Sydney MCSE Engineer Career Opportunities
  • Work at Home Employees Schaumburg Consulting and Support Services - Cloud Integration Technology Assistance Schaumburg, Illinois Telecommuters Expertise near me in Schaumburg - Cloud Solutions Consulting and Support Services Schaumburg-Deerfield
  • Work from Home Cybersecurity Network Consultant Offsite Workforce Security Consultants
  • macOS and OS X Computer Engineer iPhone Computer Consultant

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