Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that represents an extinction-level threat for businesses poorly prepared for an attack. Different versions of crypto-ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for a long time and continue to cause destruction. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as more as yet unnamed viruses, not only do encryption of on-line information but also infiltrate any accessible system restores and backups. Files synchronized to cloud environments can also be ransomed. In a poorly designed environment, it can make automated recovery hopeless and basically sets the datacenter back to zero.

Getting back online programs and data following a crypto-ransomware intrusion becomes a race against time as the victim tries its best to stop lateral movement and clear the virus and to resume business-critical activity. Because ransomware takes time to move laterally, penetrations are usually sprung on weekends, when penetrations typically take more time to recognize. This multiplies the difficulty of quickly marshalling and coordinating a qualified mitigation team.

Progent provides an assortment of services for protecting Schaumburg organizations from crypto-ransomware penetrations. Among these are team education to help identify and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat protection to detect and extinguish zero-day modern malware attacks. Progent also provides the services of expert ransomware recovery consultants with the skills and perseverance to restore a compromised system as soon as possible.

Progent's Crypto-Ransomware Restoration Services
Following a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not provide any assurance that merciless criminals will return the needed codes to decipher all your data. Kaspersky estimated that seventeen percent of crypto-ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The other path is to setup from scratch the mission-critical components of your Information Technology environment. Without access to essential data backups, this calls for a wide range of IT skills, well-coordinated team management, and the ability to work continuously until the task is over.

For decades, Progent has provided expert IT services for businesses across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have earned advanced certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience with financial management and ERP application software. This breadth of expertise provides Progent the capability to rapidly ascertain necessary systems and organize the remaining pieces of your Information Technology system following a ransomware penetration and rebuild them into a functioning system.

Progent's recovery group has powerful project management applications to coordinate the complicated recovery process. Progent appreciates the importance of acting quickly and in concert with a client's management and IT staff to prioritize tasks and to put the most important services back on-line as soon as possible.

Business Case Study: A Successful Ransomware Incident Recovery
A business sought out Progent after their company was taken over by the Ryuk ransomware. Ryuk is believed to have been developed by North Korean government sponsored cybercriminals, suspected of adopting algorithms exposed from America's National Security Agency. Ryuk attacks specific companies with little tolerance for operational disruption and is among the most lucrative iterations of ransomware. Well Known targets include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in Chicago and has around 500 employees. The Ryuk attack had disabled all company operations and manufacturing capabilities. Most of the client's backups had been online at the beginning of the attack and were encrypted. The client was evaluating paying the ransom demand (more than two hundred thousand dollars) and hoping for the best, but ultimately called Progent.

"I cannot thank you enough about the expertise Progent gave us during the most critical time of (our) businesses existence. We would have paid the cyber criminals behind the attack if it wasn't for the confidence the Progent team gave us. That you were able to get our e-mail system and essential applications back sooner than 1 week was beyond my wildest dreams. Every single expert I talked with or communicated with at Progent was laser focused on getting my company operational and was working breakneck pace on our behalf."

Progent worked hand in hand the client to quickly determine and assign priority to the most important systems that had to be addressed to make it possible to continue company operations:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • MRP System
To start, Progent adhered to Anti-virus penetration response industry best practices by stopping lateral movement and clearing up compromised systems. Progent then began the steps of restoring Windows Active Directory, the core of enterprise networks built on Microsoft Windows Server technology. Exchange messaging will not function without Active Directory, and the businesses' MRP system leveraged Microsoft SQL, which requires Active Directory services for authentication to the information.

In less than 48 hours, Progent was able to re-build Active Directory to its pre-virus state. Progent then helped perform reinstallations and storage recovery on needed applications. All Exchange data and attributes were usable, which accelerated the restore of Exchange. Progent was able to locate intact OST files (Microsoft Outlook Offline Folder Files) on various workstations and laptops to recover email messages. A recent off-line backup of the businesses financials/ERP software made them able to recover these required services back servicing users. Although a large amount of work needed to be completed to recover completely from the Ryuk event, core services were returned to operations rapidly:

"For the most part, the production line operation did not miss a beat and we produced all customer orders."

Throughout the next couple of weeks key milestones in the restoration process were completed through close cooperation between Progent engineers and the client:

  • In-house web applications were returned to operation with no loss of information.
  • The MailStore Exchange Server containing more than four million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were 100 percent functional.
  • A new Palo Alto 850 security appliance was brought online.
  • 90% of the user desktops were operational.

"Much of what went on in the initial days is mostly a haze for me, but our team will not soon forget the dedication each and every one of you put in to give us our business back. I've been working together with Progent for at least 10 years, possibly more, and each time Progent has shined and delivered as promised. This situation was a testament to your capabilities."

A probable enterprise-killing catastrophe was avoided by hard-working experts, a broad array of subject matter expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware incident described here should have been identified and blocked with up-to-date cyber security technology solutions and ISO/IEC 27001 best practices, team education, and well thought out security procedures for backup and keeping systems up to date with security patches, the reality is that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a crypto-ransomware incursion, feel confident that Progent's roster of experts has proven experience in crypto-ransomware virus blocking, remediation, and information systems disaster recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), I'm grateful for making it so I could get rested after we made it over the first week. All of you did an amazing job, and if anyone is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Schaumburg
For ransomware recovery consulting in the Schaumburg metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Cisco CCIE-certified wireless network consultants offer remote or onsite configuration and debugging support to help you to plan, configure, update, tune, administer and debug Aironet wireless AP environments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to build an enterprise connectivity foundation that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to help you to determine the most appropriate selection, location and configuration of Aironet wireless access points to accommodate your specific workplace layout, building structure, and expected network traffic.

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    Progent's Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and information. SharePoint Portal Server provides a common location for your employees or clients to access, organize, distribute and interact with useful data, documents, and applications and to interact with one another. It allows faster and more intelligent decisions, more effective access across teams and more economical business practices. The primary goal of SharePoint Server is to gather together, in a productive way, all of the many sources of information available within and outside an organization. Windows SharePoint Services connect workers, customers, teams and major tasks with the information they've created in a manner that makes data easy to locate, retrieve and apply.

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    For corporations with branches in or any region covered by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and authorized Cisco system consultants offer a variety of IT support services including project management, SOX compliance, site relocations, corporate security, system design, local or phone-based branch office support, and troubleshooting for co-location hosting facilities. A Progent network architect can show you how to plan a multi-site information system that makes smart use of colocation services and Internet hosting sites. Progent's Microsoft Certified engineers can help large corporations plan, deploy and maintain major rollouts of updated versions of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco technology for connection solutions that combine basic, high-performance, integrated, and remote networking.

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    Progent can help you to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and debug a cloud-based or hybrid deployment of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.

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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, lower their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid development of cutting-edge enterprise-class programs that can provide your business a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, assures you success in designing, deploying and administering Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.

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