Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ConsultantsRansomware has become a modern cyberplague that represents an existential threat for organizations poorly prepared for an assault. Different versions of crypto-ransomware such as Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for a long time and still cause havoc. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with additional unnamed viruses, not only encrypt online critical data but also infiltrate most available system protection. Data synchronized to cloud environments can also be ransomed. In a poorly architected environment, it can render automated restoration impossible and effectively knocks the entire system back to zero.

Getting back online programs and data after a ransomware intrusion becomes a sprint against time as the victim tries its best to stop the spread and remove the crypto-ransomware and to restore enterprise-critical activity. Because crypto-ransomware needs time to move laterally, penetrations are often sprung during weekends and nights, when penetrations are likely to take longer to identify. This compounds the difficulty of quickly marshalling and orchestrating a qualified mitigation team.

Progent offers a range of services for securing Schaumburg businesses from crypto-ransomware attacks. These include team member training to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, in addition to setup and configuration of the latest generation security appliances with artificial intelligence capabilities to automatically identify and quarantine day-zero threats. Progent in addition provides the services of expert ransomware recovery professionals with the track record and perseverance to rebuild a compromised environment as rapidly as possible.

Progent's Ransomware Recovery Support Services
After a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will provide the codes to decrypt any or all of your files. Kaspersky estimated that 17% of crypto-ransomware victims never restored their information after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to setup from scratch the essential elements of your IT environment. Without access to essential system backups, this calls for a broad complement of IT skills, top notch team management, and the ability to work 24x7 until the job is finished.

For twenty years, Progent has provided certified expert Information Technology services for companies throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have attained high-level certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise with financial systems and ERP software solutions. This breadth of experience affords Progent the skills to quickly understand important systems and re-organize the remaining pieces of your network environment after a crypto-ransomware penetration and rebuild them into a functioning network.

Progent's security team has top notch project management tools to orchestrate the sophisticated restoration process. Progent appreciates the urgency of working quickly and together with a client's management and Information Technology resources to assign priority to tasks and to get the most important services back on line as fast as possible.

Customer Story: A Successful Ransomware Incident Restoration
A small business sought out Progent after their company was taken over by Ryuk ransomware virus. Ryuk is thought to have been deployed by Northern Korean state hackers, possibly using techniques exposed from the United States National Security Agency. Ryuk targets specific companies with little tolerance for disruption and is one of the most lucrative iterations of ransomware viruses. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing company located in the Chicago metro area with around 500 staff members. The Ryuk intrusion had frozen all company operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the start of the intrusion and were destroyed. The client was taking steps for paying the ransom (more than $200,000) and praying for the best, but ultimately utilized Progent.

"I cannot say enough about the support Progent gave us throughout the most fearful time of (our) companyís life. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent experts gave us. That you were able to get our e-mail and key applications back online faster than five days was amazing. Every single expert I spoke to or texted at Progent was absolutely committed on getting us operational and was working breakneck pace on our behalf."

Progent worked with the customer to quickly assess and assign priority to the key areas that needed to be recovered to make it possible to continue departmental functions:

  • Active Directory (AD)
  • E-Mail
  • MRP System
To start, Progent followed AV/Malware Processes penetration mitigation best practices by halting lateral movement and removing active viruses. Progent then started the task of recovering Windows Active Directory, the key technology of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange email will not operate without Active Directory, and the client's accounting and MRP applications leveraged Microsoft SQL, which requires Windows AD for access to the information.

In less than 48 hours, Progent was able to restore Windows Active Directory to its pre-virus state. Progent then completed reinstallations and storage recovery on essential systems. All Microsoft Exchange Server data and attributes were usable, which accelerated the restore of Exchange. Progent was able to find intact OST data files (Microsoft Outlook Offline Data Files) on team desktop computers to recover mail data. A recent off-line backup of the client's financials/MRP systems made them able to restore these vital applications back servicing users. Although major work still had to be done to recover completely from the Ryuk attack, critical services were restored quickly:

"For the most part, the production manufacturing operation was never shut down and we made all customer deliverables."

During the next month key milestones in the restoration process were completed through close collaboration between Progent engineers and the client:

  • Self-hosted web applications were restored without losing any information.
  • The MailStore Exchange Server with over four million archived messages was spun up and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were 100% recovered.
  • A new Palo Alto Networks 850 firewall was deployed.
  • Ninety percent of the user desktops were back into operation.

"A huge amount of what was accomplished in the initial days is mostly a blur for me, but our team will not forget the countless hours all of your team accomplished to help get our company back. I have trusted Progent for the past 10 years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was a testament to your capabilities."

A potential business extinction disaster was evaded by dedicated experts, a broad range of subject matter expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware virus incident detailed here should have been disabled with modern cyber security technology and ISO/IEC 27001 best practices, user training, and well designed incident response procedures for information backup and proper patching controls, the fact is that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's roster of professionals has substantial experience in ransomware virus defense, remediation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were involved), Iím grateful for allowing me to get rested after we got over the first week. All of you did an incredible job, and if any of your guys is around the Chicago area, dinner is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Microsoft authorized Consultants offer three ways to help mid-size and large organizations create a cost-effective and productive in-house Computer Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, executive reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Integration Services help businesses analyze the various high-quality Help Desk application programs available and determine what products may be too expensive, miss key functions, or align poorly with your organization's business goals. Progent also provides temporary staffing for businesses who want to reinforce their in-house Help Desk team for special tasks or to fill in for vacationing or incapacitated workers.

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  • SharePoint 2019 On Premises Remote Consulting SharePoint 2019 and Windows Server Consultants

  • Windows 8 Consultants
    24-Hour Professionals Microsoft Windows 8.1 Evaluation

    Windows 8.1 is designed to power devices from smart phones and slates to engineering workstations. A wealth of innovative features, such as its touchscreen interface and iconic tile GUI, provide a wide range of benefits for companies who understand how to put them to work. Progent's Microsoft-certified consultants can help bring your business up to speed with Microsoft Windows 8.1 and show you how to derive significant competitive advantage from the product's various new and enhanced technologies.

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    Engineers Exchange Upgrade

    Progent's Microsoft and Cisco-certified network engineers can assist you to determine the value of Exchange Server 2010 for your business and can assist your IT staff to plan and carry out an efficient migration to Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast return on investment by increasing your productivity, lowering the expense of equipment and support, simplifying management, and integrating your key communications technologies.

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  • Specialists Exchange 2019 Configuration 24 Hour Onsite Technical Support Exchange 2019 Mailbox Migration
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  • Award Winning Two-factor Authentication Support and Integration
    ProSight Duo MFA IT Consultant

    Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.

  • System Center 2016 and Exchange Integration Network Consulting System Center 2016 and Operations Management Suite Support Services

  • Exchange 2016 Mailbox migration Information Technology Consulting
    Exchange Server 2016 Upgrade Planning Configuration

    Progent can assist you in all phases of your upgrade to Exchange Server 2016 such as planning HA infrastructure for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage capacity required for your VMs, databases and log files; setting up hardware load balancing for high-availability client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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  • Microsoft SMS Outsourcing
    SMS Server Migration Consulting

    Systems Management Server offers extra capability for change and configuration management of Windows-powered networks via SMS Feature Packs. Feature Packs reduce the overall administrative costs of managing and deploying software products by making it easier to install system images, control mobile computers, and run management utilities. In addition to advising you about techniques to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and implement IT projects that cover areas that Feature Packs are designed to streamline. Progent's adoption and update services can minimize spending and eliminate business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can show you how to define sensible procedures and standards to manage PDAs and intelligent mobile communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security strategy that includes policies, procedures and technologies to keep your IT network safe.

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  • Microsoft T-SQL Development
    Technical Support SQL Server

    Progent's certified SQL Server developers and DBAs offer online consulting to assist organizations of any size to create, administer, and maintain applications powered by Microsoft's SQL Server platform and Microsoft's .NET framework. Progent's SQL Server consultants can provide support for any element of the application life cycle in solutions that range from small office databases to VLDB applications and enterprise-class data warehousing.

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  • Top Ranked Windows Server 2019 Computer Engineer Windows Server 2019 Storage Replica IT Services

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    Microsoft EMail System Consultant

    Progent's Microsoft-certified consultants have 20 years of background providing electronic messaging and integrated email/telephony solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, achieve high availability email, and facilitate remote and mobile email access. Progentís Microsoft Exchange help and support offerings can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or outdated Microsoft Exchange product such as Exchange 5.5 to Exchange Server 2010.

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  • Technology Consulting Microsoft 365 IDFix
    Support and Help Microsoft 365 Gmail migration

    Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have certain mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help you with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can deliver as-needed support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on schedule and on budget.

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  • Exchange 2007 Edge Server Integration Services
    Microsoft Exchange 2007 Consultants

    Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids productivity downtime, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent has the background to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design services include assistance with the integration of outside vendor add-ons to Exchange 2007 Server that are best aligned to your business goals.

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  • Wave 2 Wi-Fi controller Consultant 2500 Wireless Controller Consultant

  • 24x7x365 Database Development Services
    IT Services Database DBA

    Progent's Microsoft-certified database consultants can provide small and midsize businesses remote support for popular database products including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services offered by Progent include installation and integration, database design and programming, management support, replication and synchronization solutions, capacity planning, tuning, migration, security and compliance, backup and recovery options, problem solving, and training.

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  • Emergency Branch Office Technical Consultant
    Top Quality Remote Office Support and Setup

    Years of background providing Microsoft expertise and Cisco technology consulting has enabled Progent to develop an unmatched ability for supporting branch offices that need network help with the flexibility common to with small firms but which offers effective communications, thorough documentation, and adherence to enterprise IT protocols. If your enterprise maintains a sales office located anywhere in California or any area served by Progent's engineers, Progent can provide a wide range of onsite and off-site IT consulting services and network architecture expertise.

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  • Open Now Linux RedHat Phone-based Consult
    Network Assessment Linux Phone-based

    Progent offers nationwide online help and troubleshooting services for businesses who run networks based on versions of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting offers optimum return for your IT dollar by protecting client efficiency and limiting the time billed for network analysis and repair. Sophisticated online support utilities and experienced service specialists and engineers combine to enable Progent to handle most network issues without wasting time and expense by going to your location. In most of cases your IT problems can be dealt with over the phone or via a mix of telephone help and online connectivity. Progent can offer the services of Cisco CCIE network experts and CISA and CISM premier security specialists to help you with the toughest system issues.

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