Ransomware : Your Feared Information Technology Disaster
Ransomware  Recovery ExpertsRansomware has become an escalating cyber pandemic that poses an extinction-level danger for businesses poorly prepared for an attack. Versions of crypto-ransomware like the CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been around for a long time and still inflict damage. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as more unnamed malware, not only do encryption of online information but also infect all configured system restores and backups. Data synchronized to off-site disaster recovery sites can also be rendered useless. In a poorly designed environment, it can make automated recovery impossible and basically knocks the network back to square one.

Recovering applications and information after a crypto-ransomware outage becomes a sprint against the clock as the targeted business tries its best to stop the spread and clear the crypto-ransomware and to restore enterprise-critical operations. Since ransomware needs time to replicate, assaults are frequently sprung on weekends, when attacks typically take longer to notice. This multiplies the difficulty of rapidly mobilizing and orchestrating a knowledgeable response team.

Progent makes available a variety of services for protecting Los Angeles organizations from ransomware events. These include team member training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of the latest generation security solutions with AI capabilities to automatically discover and extinguish day-zero threats. Progent in addition provides the assistance of experienced ransomware recovery consultants with the talent and commitment to rebuild a breached environment as quickly as possible.

Progent's Crypto-Ransomware Recovery Services
After a ransomware event, paying the ransom in Bitcoin cryptocurrency does not guarantee that merciless criminals will provide the codes to decrypt all your information. Kaspersky estimated that seventeen percent of crypto-ransomware victims never restored their data even after having paid the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The fallback is to re-install the critical components of your Information Technology environment. Absent access to complete information backups, this calls for a wide complement of IT skills, well-coordinated team management, and the capability to work 24x7 until the recovery project is finished.

For decades, Progent has provided certified expert IT services for companies across the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced industry certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of experience provides Progent the ability to quickly determine critical systems and consolidate the remaining parts of your IT environment following a ransomware attack and rebuild them into an operational network.

Progent's security team deploys best of breed project management systems to coordinate the sophisticated recovery process. Progent understands the importance of working quickly and in unison with a client's management and Information Technology staff to assign priority to tasks and to get essential systems back on-line as fast as humanly possible.

Client Story: A Successful Ransomware Intrusion Restoration
A client escalated to Progent after their organization was penetrated by the Ryuk ransomware virus. Ryuk is thought to have been launched by Northern Korean state sponsored criminal gangs, suspected of adopting strategies leaked from Americaís National Security Agency. Ryuk goes after specific businesses with little or no tolerance for disruption and is among the most lucrative incarnations of crypto-ransomware. Major targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing business located in the Chicago metro area with about 500 employees. The Ryuk intrusion had frozen all business operations and manufacturing capabilities. The majority of the client's data backups had been online at the time of the attack and were destroyed. The client was actively seeking loans for paying the ransom (in excess of $200K) and hoping for good luck, but in the end made the decision to use Progent.

"I cannot tell you enough about the care Progent gave us throughout the most stressful time of (our) businesses life. We most likely would have paid the cyber criminals if not for the confidence the Progent team afforded us. That you could get our messaging and critical applications back into operation quicker than seven days was beyond my wildest dreams. Each consultant I worked with or communicated with at Progent was amazingly focused on getting us restored and was working non-stop to bail us out."

Progent worked together with the customer to quickly get our arms around and prioritize the critical applications that had to be addressed to make it possible to restart departmental operations:

  • Microsoft Active Directory
  • Exchange Server
  • Accounting/MRP
To start, Progent adhered to AV/Malware Processes event mitigation best practices by halting lateral movement and clearing infected systems. Progent then began the steps of restoring Microsoft Active Directory, the foundation of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not work without AD, and the businessesí accounting and MRP applications leveraged Microsoft SQL Server, which needs Active Directory services for authentication to the information.

In less than two days, Progent was able to restore Active Directory services to its pre-virus state. Progent then helped perform rebuilding and storage recovery on essential servers. All Exchange Server schema and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to collect non-encrypted OST data files (Outlook Offline Folder Files) on staff PCs in order to recover mail information. A not too old offline backup of the businesses accounting/MRP systems made them able to return these essential services back online for users. Although a large amount of work remained to recover completely from the Ryuk attack, the most important services were recovered rapidly:

"For the most part, the production line operation was never shut down and we made all customer orders."

During the following couple of weeks critical milestones in the restoration project were accomplished through close cooperation between Progent consultants and the customer:

  • In-house web applications were returned to operation without losing any data.
  • The MailStore Server with over four million archived emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory Control capabilities were 100% restored.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Most of the user desktops and notebooks were back into operation.

"A huge amount of what occurred during the initial response is mostly a fog for me, but my team will not soon forget the dedication all of the team put in to give us our company back. Iíve utilized Progent for the past ten years, possibly more, and each time Progent has come through and delivered. This event was a stunning achievement."

A likely business-ending disaster was evaded due to results-oriented experts, a broad spectrum of technical expertise, and tight teamwork. Although in hindsight the ransomware attack described here should have been disabled with up-to-date cyber security technology and NIST Cybersecurity Framework best practices, staff education, and well designed security procedures for information protection and keeping systems up to date with security patches, the reality remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware penetration, remember that Progent's team of experts has extensive experience in ransomware virus defense, mitigation, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were helping), Iím grateful for making it so I could get rested after we made it past the first week. Everyone did an amazing job, and if anyone is around the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent can provide the expertise of certified consultants and seasoned database application programmers, database administrators, project management experts, network infrastructure architects, business continuity specialists, and certified security consultants to assist your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's lab, plan and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and configure a cost-effective and secure IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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    Skype for Business topology Consultant Services

    Progent's Microsoft-certified consultants can provide remote and on-premises consulting services for companies of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help you to design a local, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration systems such as Cisco UC. Progent's certified data security experts can assist you design and validate a security environment for your Skype for Business solution that meets government and industry standards.

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  • Exchange Migration Consulting Services
    Engineer Exchange 2007 to Exchange 2010 Upgrade

    Progent offers comprehensive support for each phase of your Exchange 2010 upgrade including end-to-end project management, site analysis, project design and documentation, cost estimates of all new software and hardware required, recommended vendor sourcing, pilot verification at client site or at Progent's test facility, setting up transitional coexistence between Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the previous system, and webinar training for customer's support staff and end users.

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    Cisco Jabber Support Services

    Cisco Cisco Unified Communications Manager (Unified CM), formerly named CallManager, acts as the center of Cisco's communications and collaboration solution. Unified Communications Manager and Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating with applications like Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified network consultants offer effective and affordable remote and on-premises support to help organizations of any size to build and maintain CUCM deployments by providing Cisco Unified Communications Manager integration and technical support services that deliver maximum business value. Progent can assist with any aspect of Unified CM support and debugging in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN support, deploying ISR routers with CUBE support, creating UCS server failover systems for survivability, performance tuning, and integration with Exchange and Skype for Business.

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  • Small Business Consultant Small Company Online Support

  • Altaro Office 365 Mailbox Backup Online Support
    Specialist Altaro O365 Mailbox Backup

    Progent is an Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to safeguard your Office 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.

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  • Exchange 2013 Unified communications Computer Consultant
    Exchange 2013 DLP Support and Setup

    Microsoft Exchange 2013 includes significant enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These enhancements favorably impact vital areas including manageability, high availability (HA), compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you evaluate the possible advantages of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management for Microsoft Exchange Server 2013.

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  • Small Office Small Business Outsourcing IT Best Small Office Computer Consulting Company
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  • Urgent Office Word for Android Engineer
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    Progent's Microsoft Office Word and Office 365 Word consultants can provide a broad range of economical online consulting services to assist you to manage and troubleshoot your legacy Microsoft Office Word environment or assist you to migrate to a newer release of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, identifying and fixing compatibility problems between different versions of Office Word, interfacing Office Word with different Office apps like Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud access, security and compliance consulting, smart phone synchronization, and online training sessions customized for individuals or groups.

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  • Technology Consulting Services Postini
    Postini Help and Support

    E-Mail Guard is a complete service for blocking spam and virus attacks. E-Mail Guard handles the security and administration of corporate email by offering continually improved spam and virus blocking, policy management, content testing, and defense against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and analysis utilities plus outgoing email testing to help you fix your email environment and specify and enforce corporate email policy.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Wireless Access Point experts offer economical remote and on-premises help for Catalyst Wi-Fi 6 wireless access points.

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  • Classes Adobe After Effects
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    Progent's Apple Mac consultants can support the creative aspect of Mac environments by offering consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

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  • 24-Hour Dynamics GP Great Plains Accounting Troubleshooting
    Integration Great Plains

    important characteristics of Microsoft Dynamics GP accounting include a modular design that allows you to license only the components you require, a standards-based foundation built on Microsoft technologies to protect your investment and provide a tightly integrated environment, advanced reporting capabilities that permit you to track all activities, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to business data, the capability to process information from virtually any db software or workstation software into Microsoft Dynamics GP, and an open design that makes it possible to develop specialized applications. Progent can help you set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP consultants to help you turn the powerful features of Dynamics GP business accounting software into a productive business solution.

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    WLAN Site Survey Network Consulting

    Progent's wireless site survey and predictive modeling make it easy to design, install and troubleshoot a Wi-Fi LAN adapted to your facilities, offering your business a wireless solution that delivers the coverage, speed, capacity, Quality of Service, data protection, and hand-off ability your business requires. Wireless survey services from Progent include remote predictive analysis for planning a wireless network and on-premises site survey services for confirming, tuning, and debugging an operational wireless LAN.

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  • Hybrid cloud integration Consultant Services
    Microsoft Azure hybrid cloud integration Engineers

    Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Azure hybrid cloud design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

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  • After Hours Onsite Technical Support Catalyst 6500 Switch
    Remote Consulting Catalyst 4500 Switch

    With the Catalyst line of switches for small and medium-sized companies, Cisco allows organizations to realize all the advantages of bringing intelligent services into their IT infrastructures. Cisco's Catalyst switch product line allows you to enable features that make your IT network sufficiently robust to handle time-critical requirements, scalable to support future growth, secure enough to guard restricted information, and designed for prioritizing and managing all traffic to optimize system operations. Progent's Cisco certified engineers can help you pick out and deploy Catalyst switches appropriate for your company. In addition, Progent's certified security consultants can help you develop a strategic protection plan and set up Catalyst switches so they help enforce your security policies. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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  • Windows Server 2000 Upgrading 24x7 Windows 2000 Server Specialists

  • Les Kent has a 35-year history of successful network integration, business management, marketing, and operations. He has demonstrated a knack for creating sophisticated information technology solutions while working as a network architect, software developer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and global enterprises.

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  • Information Technology Consulting Check Point Series 80
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    Progent's Check Point consultants can show you how to choose and configure Check Point Software Firewall/VPN software and hardware based on Check Point Software's technology to provide an affordable and efficient security solution for your corporate network. Progent can also help you integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and provide a central source for on-going technical support, maintenance, training, and design expertise.

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