Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that presents an extinction-level danger for businesses of all sizes vulnerable to an assault. Multiple generations of ransomware like the Reveton, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and still inflict harm. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus daily unnamed viruses, not only do encryption of on-line data files but also infect all available system backups. Information replicated to the cloud can also be encrypted. In a poorly designed environment, this can make any restore operations useless and effectively knocks the datacenter back to zero.

Retrieving applications and information following a ransomware intrusion becomes a race against time as the victim fights to contain and remove the ransomware and to resume mission-critical operations. Due to the fact that ransomware takes time to move laterally, assaults are frequently launched during weekends and nights, when penetrations may take longer to detect. This multiplies the difficulty of quickly marshalling and organizing a qualified mitigation team.

Progent makes available a range of support services for securing Los Angeles organizations from ransomware events. These include team member training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to detect and suppress day-zero malware attacks. Progent in addition can provide the services of veteran crypto-ransomware recovery professionals with the track record and perseverance to restore a compromised network as quickly as possible.

Progent's Crypto-Ransomware Recovery Services
Following a ransomware event, even paying the ransom demands in cryptocurrency does not guarantee that criminal gangs will return the needed keys to decrypt any or all of your data. Kaspersky Labs determined that 17% of ransomware victims never restored their files after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The other path is to piece back together the essential elements of your IT environment. Without the availability of full data backups, this requires a wide complement of IT skills, top notch project management, and the ability to work non-stop until the task is completed.

For decades, Progent has offered certified expert Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have attained high-level industry certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial management and ERP applications. This breadth of experience affords Progent the skills to efficiently determine important systems and consolidate the surviving pieces of your network system following a ransomware attack and rebuild them into an operational network.

Progent's recovery team uses powerful project management tools to orchestrate the complicated restoration process. Progent appreciates the importance of working quickly and in unison with a customer's management and IT team members to prioritize tasks and to get the most important services back online as soon as possible.

Customer Story: A Successful Ransomware Attack Restoration
A customer escalated to Progent after their company was brought down by the Ryuk crypto-ransomware. Ryuk is believed to have been deployed by Northern Korean state sponsored cybercriminals, suspected of using strategies exposed from the United States National Security Agency. Ryuk seeks specific businesses with little ability to sustain operational disruption and is among the most lucrative iterations of ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturer located in the Chicago metro area with about 500 workers. The Ryuk penetration had shut down all essential operations and manufacturing processes. Most of the client's data backups had been on-line at the time of the intrusion and were eventually encrypted. The client was pursuing financing for paying the ransom (exceeding $200,000) and wishfully thinking for good luck, but ultimately made the decision to use Progent.


"I cannot say enough about the help Progent gave us during the most stressful period of (our) company's existence. We had little choice but to pay the cyber criminals behind the attack except for the confidence the Progent group gave us. The fact that you were able to get our e-mail system and key applications back on-line quicker than one week was amazing. Every single staff member I got help from or texted at Progent was urgently focused on getting us back on-line and was working breakneck pace on our behalf."

Progent worked with the customer to quickly get our arms around and assign priority to the mission critical systems that had to be recovered in order to resume business functions:

  • Windows Active Directory
  • Electronic Messaging
  • MRP System
To begin, Progent adhered to ransomware event mitigation industry best practices by halting the spread and cleaning systems of viruses. Progent then started the steps of rebuilding Active Directory, the heart of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not function without AD, and the client's financials and MRP system used Microsoft SQL Server, which requires Active Directory services for security authorization to the information.

In less than 2 days, Progent was able to rebuild Windows Active Directory to its pre-penetration state. Progent then performed rebuilding and storage recovery on the most important systems. All Exchange Server ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was able to find intact OST files (Outlook Off-Line Data Files) on various workstations in order to recover mail information. A recent off-line backup of the businesses accounting/MRP systems made it possible to return these vital applications back available to users. Although a large amount of work was left to recover totally from the Ryuk attack, the most important services were recovered quickly:


"For the most part, the assembly line operation ran fairly normal throughout and we made all customer deliverables."

Over the next month critical milestones in the restoration project were completed in close cooperation between Progent team members and the customer:

  • Self-hosted web applications were returned to operation with no loss of information.
  • The MailStore Server exceeding 4 million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control functions were fully operational.
  • A new Palo Alto 850 security appliance was set up.
  • Most of the user workstations were fully operational.

"So much of what occurred during the initial response is nearly entirely a blur for me, but our team will not soon forget the urgency all of your team put in to help get our company back. I've utilized Progent for the past ten years, maybe more, and every time I needed help Progent has impressed me and delivered. This time was a stunning achievement."

Conclusion
A potential business extinction disaster was avoided due to top-tier professionals, a wide range of subject matter expertise, and tight collaboration. Although in retrospect the crypto-ransomware virus attack described here would have been identified and disabled with modern cyber security technology solutions and ISO/IEC 27001 best practices, staff training, and appropriate security procedures for data backup and proper patching controls, the fact is that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do get hit by a crypto-ransomware incident, feel confident that Progent's roster of experts has a proven track record in ransomware virus blocking, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thanks very much for letting me get some sleep after we made it past the first week. All of you did an amazing job, and if anyone that helped is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Los Angeles
For ransomware cleanup expertise in the Los Angeles metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data.

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    Progent's Microsoft consultants can assist your company to assess the value of Microsoft Lync Server 2010 for your business and can assist you to plan and execute an installation of Microsoft Lync Server that unifies the control of Instant Messaging and Presence and increases the output of your office staff, at-home workers, and mobile workforce. Progent's consultant's can also assist your company to perform a smooth upgrade to Microsoft Lync Server from Microsoft Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can run Microsoft Lync Server 2010 to enhance the collaborative functions of Microsoft Office programs, and offer webinar training and continuing technical support for Microsoft Lync Server and other Microsoft technologies.

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    IP Address Management IT Consultant

    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks.

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    Progent's Microsoft certified consultants provide a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and business management solution built, like all Microsoft accounting solutions, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Dynamics GP/Great Plains line, offers an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP is simple to deploy and integrate, and with its modular approach you can license only the functions you currently need, with the ability to expand clients and increase capabilities in the future. Progent's Dynamics GP/Great Plains Software consulting experts can show you how to install, configure and administer Dynamics GP 2010 and also older versions of Dynamics GP.

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    Microsoft Dynamics Business Central (previously, formerly} branded Dynamics NAV and Navision) provides small and midsize businesses a unified platform for financials, inventory control, operations, capacity planning, purchasing, sales and marketing, supply chain, and advanced reporting. Progent's Dynamics Business Central experts can help company to manage your legacy Dynamics NAV environment or migrate smoothly to a cloud-hosted, local, or hybrid deployment model.

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    Progent's ransomware experts can help you to evaluate your ransomware vulnerability, remotely monitor and guard your network, help with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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  • Telecommuting Cisco Consulting Contractor Job
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    Progent is seeking to hire fulltime, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited network consultants with Cisco CCNP or CCIE certification; security professionals who have CISSP or CISM or equivalent security credentials; and high-end network architecture experts with experience in mobile access, wireless networking, service continuity, business continuity, data preservation, and virtual servers. Progent also seeks professionals who can join our staff of helpdesk service specialists and off-site support experts. Also, Progent is seeking experienced administrators able to perform effectively in our high-growth, virtual office culture.

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    Progent's certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support, staff, create an enterprise-wide security strategy, streamline IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.

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    Progent's team of application experts offer in-depth consulting, software development, integration assistance, and webinar classes for leading business applications covering vital areas including ERP and MRP, financials, business analytics, web commerce application development, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting and troubleshooting services online, Progent can help small businesses throughout the U.S. to eliminate the lost productivity and expense related to travel and on-site activity without compromising the effectiveness of technical support.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent offers several essential types of Contact Center support : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your clients easy access to a reliable technical group with extensive experience delivering phone support and online troubleshooting for networks powered by Microsoft technology. Progent's focus is on earning the support Helpdesk a respected image as a key contributor to business productivity. Progent's goal is to fix rather than simply report problems.

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    Progent can help you with any aspect of Azure cloud integration including requirements definition, prerequisites assessment, system design, pre-production testing, deployment, centralized management, performance tuning, license management, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN tunnels so your clients can securely connect to Azure resources, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft technologies to work in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist you to create a hybrid cloud environment that seamlessly integrates physical datacenters with Azure-based services.

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    Progent's Jabber consultants offer remote or onsite support to assist organizations of any size to plan, implement, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced support for all the products, technologies and services that go into creating a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration solution.

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    Progent's Cisco-certified CCIE network experts can assist your business to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software expertise.

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    Progent's SonicWall firewall consultants can show you how to configure, maintain, and tune SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end network protection solution and design security into your corporate operations.

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  • Google GCP Cloud integration Consultancy
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    Progent offers cost-effective remote and onsite consulting to help organizations to migrate any part of their critical network resources to Google Cloud Platform services. This can save management hassle and hardware expense and allow access to Google's cutting edge AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.

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