Crypto-Ransomware : Your Crippling IT Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that poses an existential danger for businesses vulnerable to an assault. Multiple generations of ransomware such as CryptoLocker, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for a long time and still cause destruction. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus frequent unnamed newcomers, not only do encryption of online critical data but also infect any accessible system backups. Files synchronized to off-site disaster recovery sites can also be encrypted. In a poorly designed environment, it can make automatic restoration useless and basically sets the datacenter back to square one.

Getting back on-line services and information after a ransomware event becomes a race against time as the victim fights to stop the spread and clear the ransomware and to resume business-critical activity. Because crypto-ransomware requires time to spread, penetrations are often launched during nights and weekends, when successful penetrations tend to take more time to recognize. This compounds the difficulty of quickly marshalling and coordinating a knowledgeable mitigation team.

Progent makes available an assortment of support services for protecting Los Angeles enterprises from ransomware attacks. Among these are staff education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of next-generation security solutions with artificial intelligence capabilities to rapidly discover and quarantine new cyber threats. Progent also offers the assistance of expert ransomware recovery professionals with the skills and perseverance to re-deploy a compromised network as rapidly as possible.

Progent's Ransomware Recovery Services
Subsequent to a crypto-ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will provide the needed codes to decrypt any or all of your files. Kaspersky Labs estimated that seventeen percent of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The alternative is to re-install the mission-critical components of your Information Technology environment. Without access to complete information backups, this calls for a broad range of skill sets, professional team management, and the ability to work 24x7 until the recovery project is finished.

For twenty years, Progent has offered expert Information Technology services for businesses across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have earned high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of expertise gives Progent the capability to quickly ascertain necessary systems and integrate the surviving components of your IT system following a crypto-ransomware event and assemble them into a functioning system.

Progent's security group has powerful project management tools to coordinate the sophisticated recovery process. Progent knows the urgency of acting quickly and in unison with a client's management and IT staff to prioritize tasks and to put the most important systems back on line as fast as possible.

Case Study: A Successful Ransomware Attack Recovery
A small business contacted Progent after their network was taken over by Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean government sponsored cybercriminals, possibly adopting technology exposed from the United States National Security Agency. Ryuk seeks specific companies with little or no tolerance for operational disruption and is one of the most lucrative iterations of ransomware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in Chicago with around 500 staff members. The Ryuk event had frozen all company operations and manufacturing processes. The majority of the client's information backups had been on-line at the time of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom demand (more than two hundred thousand dollars) and praying for the best, but ultimately utilized Progent.


"I cannot speak enough in regards to the expertise Progent gave us during the most stressful period of (our) businesses survival. We would have paid the criminal gangs except for the confidence the Progent team provided us. The fact that you could get our e-mail system and key applications back sooner than one week was amazing. Each consultant I interacted with or e-mailed at Progent was hell bent on getting us back online and was working 24 by 7 to bail us out."

Progent worked with the client to rapidly understand and prioritize the most important services that had to be recovered in order to continue business operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • Accounting/MRP
To begin, Progent adhered to AV/Malware Processes incident response industry best practices by stopping the spread and cleaning systems of viruses. Progent then started the process of bringing back online Microsoft AD, the core of enterprise networks built upon Microsoft technology. Microsoft Exchange messaging will not function without Windows AD, and the businessesí accounting and MRP software utilized Microsoft SQL Server, which requires Active Directory services for security authorization to the data.

Within 2 days, Progent was able to re-build Active Directory to its pre-intrusion state. Progent then completed setup and hard drive recovery of essential applications. All Exchange ties and configuration information were intact, which facilitated the rebuild of Exchange. Progent was also able to locate non-encrypted OST data files (Outlook Off-Line Folder Files) on team PCs to recover mail information. A not too old off-line backup of the businesses financials/MRP systems made it possible to restore these essential programs back on-line. Although a lot of work needed to be completed to recover fully from the Ryuk event, the most important services were recovered rapidly:


"For the most part, the assembly line operation did not miss a beat and we produced all customer deliverables."

During the next month important milestones in the restoration process were completed in close collaboration between Progent team members and the customer:

  • Self-hosted web applications were restored without losing any information.
  • The MailStore Microsoft Exchange Server exceeding four million historical emails was brought on-line and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/AR/Inventory Control modules were 100 percent functional.
  • A new Palo Alto 850 firewall was brought on-line.
  • Most of the user workstations were being used by staff.

"A huge amount of what happened in the early hours is nearly entirely a fog for me, but I will not soon forget the countless hours each of your team put in to help get our company back. I have been working together with Progent for the past ten years, maybe more, and every time Progent has come through and delivered as promised. This event was a Herculean accomplishment."

Conclusion
A probable business extinction catastrophe was dodged due to results-oriented experts, a wide spectrum of knowledge, and close teamwork. Although in retrospect the ransomware penetration described here should have been prevented with modern cyber security systems and ISO/IEC 27001 best practices, user training, and well designed security procedures for data backup and proper patching controls, the fact remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware incident, remember that Progent's roster of professionals has a proven track record in ransomware virus defense, removal, and file recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thanks very much for allowing me to get some sleep after we got through the initial push. Everyone did an amazing effort, and if any of your guys is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Remote Cisco Certified Services Documentation Online Technical Support

    Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to each customer. The practice of detailing and organizing support records allows more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

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    Progent offers fast access to the expertise of seasoned wireless specialists who can help you to determine the benefits of Ubiquiti UniFi Wi-Fi APs for your business and assist you to design, install, maintain, and debug your UniFi network. Progent can also conduct a wireless site survey to help you to select, provision, and position UniFi Wi-Fi APs for optimal coverage and performance.

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    Progent's Cisco-certified SIP integration consultants can assist your business to plan, integrate, manage, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer cost-effective online or on-premises support to assist you to move smoothly to an advanced communications environment that offers fast return on investment. Progent's certified Microsoft collaboration experts can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

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    Progentís National Support Center offers national remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support experts provide telephone support and remote direct computer access to troubleshoot and repair network problems quickly and economically. The scope of IT expertise available from Progent's team of country-wide service professionals makes it possible to escalate even the toughest problems to qualified specialists as required.

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    Progentís Microsoft-certified consultants can provide organizations of any size consulting, technical support, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web technology for efficiently connecting people, teams and data. Microsoft SharePoint Server provides a common spot for your workers or customers to connect to, manage, share and interact with useful data, files, and applications and to interact with other people. SharePoint enables faster and more intelligent decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the information theyíve developed in a manner that makes data easy to find, retrieve and apply. Progent's certified SharePoint consultants can help your organization to maintain your current SharePoint ecosystem or migrate to the current release of SharePoint.

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    Progent's Cisco certified wireless networking experts offer affordable remote and onsite help for both end-of-life and current 802.11ac Aironet wireless APs and Progent can help your business to design and maintain Wi-Fi solutions that include indoor and outdoor/industrial Aironet access points.

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    Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to plan, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco appliances for streamlined management.

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    Progent's Microsoft-certified SharePoint consultants can provide affordable remote and on-premises consulting expertise, application development, and troubleshooting support for organizations of all sizes who intend to migrate to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.

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    Windows Server 2000 Upgrade

    Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the capability of your current Windows 2000 Servers and can simplify system management, provide technical support and troubleshooting, and enhance security. Progent can also help you design, rationalize, and execute a plan to migrate from Windows Server 2000 to Windows Server 2003. Progent is experienced in designing pilot installations to reduce the technical risk associated with moving to Windows Server 2003 by identifying possible hardware and software compatibility issues.

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    Progent can help you in any facet of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and configuring Windows Hyper-V; configuring hardware load balancing (HLB); building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and configuring Outlook.

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    Progent's Cisco-certified wireless technology consultants can assist organizations to deploy, administer, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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    Server proliferation puts pressure on IT budgets and administrative resources. Server reduction through a virtual architecture promises lower total cost of ownership of hardware and faster return on investment, more leveraged use of physical computers, streamlined operations, enhanced network availability, and easier manageability. Typical uses for virtual servers include resource consolidation, low-cost hosts for line-of-business legacy applications running on obsolete operating systems, and affordable isolation of software development or pilot testing systems from on-line systems.

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    Progent's Citrix consultants can assist you to assess the potential strategic benefits of the available editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix administration utilities with your Hyper-V environment, and demonstrate to you how to deploy Citrix Essentials to improve the performance, availability, consistency, and fault tolerance of your virtual network while lowering the cost of equipment and support and simplifying management processes.

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    Configuration Manager automates software deployment and updating, simplifies security and compliance settings control, keeps track of network resources, guards against company data leakage, performs network health reporting, enables secure end-user self service, and delivers a single point of control for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration specialists can assist you with any aspect of designing, installing, operating and troubleshooting a SCCM deployment for on-premises, cloud, or hybrid networks.

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    Progent's Microsoft-certified engineers can help you to automate desktop update and patch deployment by delivering support for management tools like Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services.

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    For advanced project management support, Progent can provide access to veteran information technology professionals with years of experience in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management skills to assist enterprise customers adhere to best practices to ensure that strategic projects are completed on time and on budget.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to plan and implement a cost-effective upgrade from your existing SQL Server environment to SQL Server 2017.

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    Progent can assist your business in any and all facets of your migration to Exchange 2016 including planning HA architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, mailbox databases and logs; configuring HLB for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

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    Progent's Microsoft-certified failover clustering experts can help you to assess the benefits of adopting Windows Server 2012 clustering technology to create an advanced high-availability/disaster recovery strategy, help you to plan and install a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual machines, and help you to streamline the administration of failover clusters.

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    Progent's Microsoft-certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, optimize your network for local, multi-location, cloud-based, and hybrid datacenters, train your IT management staff, create an enterprise-wide security plan, automate IT management, assist with application development, and build and test a DR/BC plan.

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    Microsoft Azure hybrid cloud solutions Engineer

    Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.


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