Ransomware : Your Feared IT Nightmare
Ransomware  Recovery ExpertsRansomware has become a modern cyber pandemic that poses an extinction-level danger for businesses poorly prepared for an assault. Different versions of ransomware such as CrySIS, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for years and continue to cause havoc. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus daily as yet unnamed viruses, not only encrypt on-line critical data but also infiltrate any configured system backups. Files synchronized to cloud environments can also be rendered useless. In a vulnerable system, it can render any restoration impossible and basically knocks the entire system back to square one.

Getting back on-line services and information after a ransomware intrusion becomes a sprint against the clock as the targeted business fights to contain and remove the ransomware and to resume mission-critical activity. Because ransomware takes time to move laterally, penetrations are usually launched during weekends and nights, when successful penetrations may take longer to recognize. This compounds the difficulty of rapidly marshalling and coordinating an experienced mitigation team.

Progent has a range of support services for protecting Los Angeles enterprises from ransomware penetrations. Among these are team education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to detect and extinguish zero-day malware attacks. Progent also offers the services of veteran crypto-ransomware recovery professionals with the track record and commitment to reconstruct a compromised network as rapidly as possible.

Progent's Crypto-Ransomware Recovery Help
Soon after a ransomware event, paying the ransom in cryptocurrency does not guarantee that cyber hackers will respond with the needed codes to unencrypt any or all of your files. Kaspersky ascertained that seventeen percent of crypto-ransomware victims never recovered their data even after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The other path is to re-install the critical parts of your Information Technology environment. Absent the availability of complete data backups, this calls for a wide range of skills, well-coordinated project management, and the capability to work non-stop until the recovery project is done.

For two decades, Progent has offered certified expert Information Technology services for companies throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned top industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have garnered internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience with accounting and ERP applications. This breadth of expertise provides Progent the skills to quickly determine important systems and organize the remaining parts of your Information Technology environment after a crypto-ransomware attack and configure them into an operational network.

Progent's recovery group utilizes powerful project management tools to orchestrate the sophisticated recovery process. Progent knows the urgency of working quickly and in unison with a customer's management and IT staff to prioritize tasks and to put essential systems back on line as fast as possible.

Customer Story: A Successful Ransomware Penetration Recovery
A client sought out Progent after their organization was attacked by the Ryuk ransomware virus. Ryuk is generally considered to have been launched by Northern Korean government sponsored cybercriminals, possibly using technology leaked from the United States NSA organization. Ryuk goes after specific businesses with little tolerance for operational disruption and is among the most lucrative iterations of crypto-ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company located in Chicago and has about 500 workers. The Ryuk attack had paralyzed all essential operations and manufacturing processes. The majority of the client's data backups had been online at the start of the attack and were destroyed. The client was actively seeking loans for paying the ransom demand (more than $200,000) and wishfully thinking for the best, but ultimately engaged Progent.

"I cannot tell you enough in regards to the expertise Progent gave us during the most critical period of (our) businesses survival. We would have paid the cyber criminals if it wasn't for the confidence the Progent experts provided us. The fact that you could get our e-mail and production servers back in less than seven days was earth shattering. Every single expert I talked with or texted at Progent was absolutely committed on getting us working again and was working non-stop to bail us out."

Progent worked with the customer to quickly identify and assign priority to the mission critical systems that needed to be addressed in order to resume business functions:

  • Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent adhered to Anti-virus event response industry best practices by halting the spread and performing virus removal steps. Progent then began the task of bringing back online Microsoft AD, the foundation of enterprise environments built upon Microsoft Windows Server technology. Exchange email will not work without AD, and the client's accounting and MRP software utilized Microsoft SQL Server, which requires Windows AD for security authorization to the database.

Within two days, Progent was able to recover Active Directory services to its pre-penetration state. Progent then initiated rebuilding and hard drive recovery of essential servers. All Microsoft Exchange Server schema and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to assemble intact OST data files (Microsoft Outlook Offline Data Files) on team workstations and laptops to recover mail data. A recent offline backup of the client's accounting systems made them able to restore these vital programs back on-line. Although significant work remained to recover completely from the Ryuk event, essential systems were restored rapidly:

"For the most part, the assembly line operation showed little impact and we made all customer deliverables."

During the next few weeks critical milestones in the restoration process were accomplished in tight collaboration between Progent team members and the client:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Server containing more than 4 million archived emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory functions were 100 percent functional.
  • A new Palo Alto 850 security appliance was brought on-line.
  • 90% of the user desktops and notebooks were back into operation.

"So much of what was accomplished in the early hours is nearly entirely a fog for me, but I will not soon forget the urgency each of your team accomplished to help get our business back. I have utilized Progent for the past ten years, possibly more, and each time I needed help Progent has shined and delivered as promised. This time was the most impressive ever."

A probable business-killing catastrophe was averted with dedicated professionals, a wide array of knowledge, and tight collaboration. Although in hindsight the ransomware incident described here should have been blocked with up-to-date cyber security solutions and best practices, staff education, and properly executed incident response procedures for information protection and applying software patches, the reality is that state-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a crypto-ransomware attack, feel confident that Progent's team of professionals has extensive experience in crypto-ransomware virus defense, removal, and file recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), I'm grateful for allowing me to get rested after we made it past the first week. All of you did an impressive job, and if anyone that helped is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Los Angeles
For ransomware system recovery consulting services in the Los Angeles area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's certified Windows 2003 Server engineers can provide computer help and expert consulting for the entire line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 upgrade, integration, administration, and support offerings include system planning, installation, project management, in-person and remote network support and troubleshooting, Call Center services, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.

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    If you are producing UNIX or Linux applications on a network that has MS Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your field of high-value expertise while avoiding the continual hassle of managing your business network. By using automated server monitoring and by delivering remote and in-person assistance when your business needs it, Progent represents an economical alternative for managing an IT system that features high reliability, security, and performance. Progent's developer support services feature full-service it outsourcing, virtual server infrastructure, online and on-site service and repair, 24x7 monitoring services, and Help Desk services.

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    Stealth penetration checking is an important component of any overall network security strategy. Progent's security experts can run thorough intrusion checks without the knowledge of your company's internal network support resources. Stealth penetration checking uncovers whether current security monitoring tools such as intrusion incident warnings and event history analysis are correctly set up and actively monitored. Progent can provide continuous automatic PEN testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, compromised credentials, skipped patches, and unsound IT product defaults can be combined by hackers into the multi-vector attacks typical of the latest variants of ransomware.

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