Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that poses an existential threat for organizations vulnerable to an assault. Multiple generations of ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been around for years and continue to inflict destruction. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus additional unnamed newcomers, not only do encryption of on-line data but also infiltrate most configured system backup. Files replicated to off-site disaster recovery sites can also be corrupted. In a poorly architected environment, this can render any restoration hopeless and basically sets the network back to square one.

Getting back online applications and data after a ransomware attack becomes a sprint against time as the targeted business fights to stop the spread and eradicate the crypto-ransomware and to restore business-critical activity. Since ransomware requires time to spread, assaults are often sprung during weekends and nights, when penetrations are likely to take more time to recognize. This multiplies the difficulty of promptly mobilizing and coordinating a knowledgeable response team.

Progent makes available an assortment of services for protecting Los Angeles enterprises from crypto-ransomware events. Among these are team training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, along with installation of next-generation security appliances with machine learning capabilities to rapidly discover and disable zero-day cyber threats. Progent also offers the assistance of veteran ransomware recovery engineers with the skills and commitment to re-deploy a breached system as quickly as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware attack, paying the ransom demands in cryptocurrency does not guarantee that cyber criminals will provide the keys to decipher any of your data. Kaspersky estimated that 17% of ransomware victims never recovered their information after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The other path is to piece back together the essential components of your Information Technology environment. Without the availability of full information backups, this calls for a wide range of IT skills, professional team management, and the ability to work continuously until the task is over.

For two decades, Progent has provided certified expert IT services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have earned advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have garnered internationally-recognized certifications including CISA, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of expertise affords Progent the capability to knowledgably ascertain important systems and consolidate the remaining components of your IT environment after a ransomware attack and assemble them into a functioning system.

Progent's ransomware group utilizes powerful project management systems to coordinate the sophisticated recovery process. Progent understands the importance of acting swiftly and in unison with a client's management and IT resources to prioritize tasks and to put essential applications back online as soon as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Attack Response
A small business engaged Progent after their organization was crashed by the Ryuk crypto-ransomware. Ryuk is believed to have been deployed by Northern Korean government sponsored hackers, possibly using approaches leaked from the United States NSA organization. Ryuk attacks specific businesses with little tolerance for disruption and is among the most profitable incarnations of ransomware. Major victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business based in Chicago with about 500 workers. The Ryuk event had disabled all business operations and manufacturing capabilities. The majority of the client's data backups had been directly accessible at the time of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (in excess of $200K) and praying for the best, but in the end made the decision to use Progent.


"I cannot tell you enough about the support Progent gave us during the most fearful time of (our) businesses life. We most likely would have paid the cyber criminals behind the attack if not for the confidence the Progent group provided us. That you were able to get our e-mail system and essential servers back online in less than one week was amazing. Each consultant I spoke to or communicated with at Progent was laser focused on getting us back on-line and was working non-stop to bail us out."

Progent worked together with the customer to quickly determine and assign priority to the critical systems that had to be restored to make it possible to resume business operations:

  • Windows Active Directory
  • Exchange Server
  • Financials/MRP
To begin, Progent adhered to AV/Malware Processes event mitigation industry best practices by stopping the spread and clearing up compromised systems. Progent then initiated the steps of rebuilding Windows Active Directory, the foundation of enterprise environments built upon Microsoft technology. Microsoft Exchange Server email will not work without Windows AD, and the customerís financials and MRP system leveraged Microsoft SQL, which requires Active Directory services for access to the database.

In less than two days, Progent was able to restore Active Directory to its pre-virus state. Progent then charged ahead with rebuilding and storage recovery of critical applications. All Microsoft Exchange Server schema and attributes were usable, which greatly helped the rebuild of Exchange. Progent was able to find non-encrypted OST files (Outlook Off-Line Data Files) on team workstations and laptops to recover email messages. A not too old off-line backup of the businesses accounting/ERP systems made them able to return these essential services back online for users. Although significant work remained to recover completely from the Ryuk event, core systems were returned to operations quickly:


"For the most part, the production operation never missed a beat and we delivered all customer sales."

During the next few weeks important milestones in the restoration project were completed through tight cooperation between Progent consultants and the client:

  • In-house web applications were returned to operation with no loss of information.
  • The MailStore Exchange Server with over 4 million historical emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control modules were completely restored.
  • A new Palo Alto 850 security appliance was deployed.
  • 90% of the user desktops and notebooks were being used by staff.

"A lot of what occurred in the early hours is nearly entirely a blur for me, but I will not soon forget the care each of the team put in to help get our company back. Iíve trusted Progent for the past 10 years, possibly more, and every time Progent has outperformed my expectations and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A probable business extinction catastrophe was evaded through the efforts of top-tier experts, a broad spectrum of subject matter expertise, and tight collaboration. Although in hindsight the crypto-ransomware attack detailed here would have been identified and disabled with up-to-date security technology solutions and recognized best practices, team training, and well thought out incident response procedures for information backup and keeping systems up to date with security patches, the fact is that government-sponsored cybercriminals from China, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware incident, feel confident that Progent's roster of professionals has a proven track record in crypto-ransomware virus defense, remediation, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were involved), thank you for making it so I could get some sleep after we got past the most critical parts. Everyone did an amazing job, and if any of your team is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Los Angeles
For ransomware system restoration consulting services in the Los Angeles metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    If you want to update your production web site, build internal websites for applications such as human resources or worker education, establish a high-impact web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can supply talented and proven web developers. Progent's consultants can also show you how to build and maintain a safe, robust server and communications network, including remote and wireless connectivity, to support your web tools.

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    Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 and local Exchange deployments. This permits you to have certain Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can assist you with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Exchange solution is carried out on time and on budget.

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    Progent provides Windows Cluster Server support to help your company deploy zero-downtime server clusters that can provide 100% uptime. Clustered Windows servers for non-stop systems include Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. By showing you how too build high availability clustered server environments based on Windows Server 2003 Cluster, Progentís Premier Windows professionals make sure that your fault-tolerant server clusters are configured to maximize the business value of your computer network.

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    Progent wants to find full-time, results-driven Microsoft certified engineers with MCSE credentials; Cisco certified network engineers who have Cisco CCDP or CCIE credentials; security professionals who have CISSP or CISM or equivalent security certification; and advanced network architecture consultants with a background in mobile access, wireless connectivity, high availability, business continuity, information protection, and virtual servers. Progent also is hiring employees to join our team of desktop support technicians and remote support experts. Also, Progent is hiring experienced administrators able to perform productively in our high-growth, virtual office environment.

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    Progent's Cisco-certified CCIE network consultants can assist your business to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone expertise, and CUCM/CallManager software consulting.

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    Progent can help your company to design and execute an efficient migration from a Solaris-powered information system to a network based on MS Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can assist you to guard your data and minimize business disruption by designing an effective migration strategy that preserves your current investments in Sun Solaris application and technology. UNIX-to-Windows migration consulting services offered by Progent include analysis of current environment, migration planning and validation, Microsoft Exchange migration services, data and application software transition, and processor and mass storage transition and economization.

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    Progent's engineers can deliver a variety of IT outsourcing and co-sourcing services to help organizations of all sizes to install, manage, and support environments that incorporate workstations, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can help set up test environments to assess Windows 8.1 and develop and execute Windows 8.1 deployment projects based on leading practices.

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    Progent can supply small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate appropriate IT products to improve business processes so they match more closely with your corporate objectives. Your business can develop and install a well conceived information technology strategy without incurring the cost of a full-time senior IT executive.

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    Progent's certified security staff can help you safeguard your Apple Mac network through professional support offerings such as running security tests, clean up after virus and denial of service attacks, setting up firewalls, integrating secure off-site and mobile access, installing monitoring software for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan appropriate for the particular objectives of your business information system.

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    Progent offers the support of certified engineers as well as experienced database application developers, DBAs, project managers, Cisco-certified network architects, disaster recovery specialists, and certified security consultants to assist you to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and configure an efficient and secure IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's production servers in an environment that delivers the highest level of availability and expandability and is also simple to migrate to any data center. ProSight Virtual Hosting options are based upon mature virtualization techniques that allow small and midsize businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Windows 8.1 is designed to run on computers from smartphones and slates to engineering workstations. A wealth of new and improved features, such as its touchscreen interface and iconic tile user interface, offer a broad range of advantages for organizations who know how to exploit them. Progent's Microsoft-certified consultants can assist get your organization up the learning curve with Windows 8.1 and make sure you gain maximum business value from the product's many technical enhancements.

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    Progent delivers the services of Microsoft and Cisco-Premier network consulting professionals to offer customers economical ways to help businesses optimize the benefits of Microsoft and Cisco products. For environments that span from remote offices to large enterprises, Progent's network engineers can show you how to improve your information system's e-mail infrastructure, security, availability, performance, and IT administration.

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    Progent can assist your company to design and execute a smooth migration from a Sun Solaris-based information system to a network based on Microsoft Windows and suited for supporting Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can help you guard your data and minimize business disruption by developing an efficient transition strategy that protects your current assets in Solaris application and technology. UNIX-to-Windows migration support services offered by Progent include evaluation of existing environment, migration planning and testing, Exchange migration support, information and application software porting, and server and storage migration and economization.

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    Stealth intrusion checking is an important component of any comprehensive IT system security strategy. Progentís security experts can perform thorough intrusion tests without the knowledge of your company's internal IT staff. Unannounced penetration testing uncovers whether existing security monitoring systems such as intrusion incident warnings and event log analysis are properly set up and consistently observed.

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