Ransomware : Your Feared IT Catastrophe
Ransomware  Remediation ExpertsRansomware has become a modern cyber pandemic that poses an extinction-level danger for organizations unprepared for an attack. Different versions of ransomware such as CryptoLocker, Fusob, Locky, SamSam and MongoLock cryptoworms have been running rampant for a long time and still cause destruction. More recent versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus additional unnamed newcomers, not only perform encryption of on-line data files but also infiltrate most available system backups. Information synched to cloud environments can also be encrypted. In a poorly designed environment, this can make automatic recovery impossible and effectively sets the network back to square one.

Retrieving services and data after a crypto-ransomware intrusion becomes a race against time as the victim tries its best to stop the spread, clear the ransomware, and resume enterprise-critical activity. Due to the fact that ransomware needs time to replicate across a targeted network, assaults are frequently launched on weekends and holidays, when penetrations tend to take longer to discover. This compounds the difficulty of quickly assembling and orchestrating a qualified mitigation team.

Progent makes available a range of support services for securing Omaha businesses from crypto-ransomware penetrations. These include user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat defense to detect and suppress zero-day malware assaults. Progent in addition offers the assistance of expert crypto-ransomware recovery consultants with the track record and perseverance to restore a breached network as quickly as possible.

Progent's Ransomware Restoration Help
After a ransomware invasion, paying the ransom in cryptocurrency does not guarantee that cyber hackers will provide the needed codes to decrypt all your data. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their information even after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms are often a few hundred thousand dollars. For larger organizations, the ransom can be in the millions. The fallback is to piece back together the vital components of your Information Technology environment. Absent the availability of complete system backups, this calls for a wide range of IT skills, professional team management, and the willingness to work 24x7 until the task is done.

For decades, Progent has made available professional IT services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have been awarded high-level industry certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have garnered internationally-recognized certifications including CISM, CISSP, CRISC, GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of expertise provides Progent the skills to knowledgably identify necessary systems and organize the surviving components of your network environment following a ransomware penetration and assemble them into an operational system.

Progent's ransomware group utilizes state-of-the-art project management tools to orchestrate the sophisticated restoration process. Progent appreciates the importance of working swiftly and in concert with a client's management and Information Technology resources to assign priority to tasks and to get essential applications back on line as fast as possible.

Customer Case Study: A Successful Ransomware Attack Recovery
A business hired Progent after their network was penetrated by the Ryuk ransomware. Ryuk is generally considered to have been developed by North Korean government sponsored hackers, possibly using technology exposed from America's National Security Agency. Ryuk targets specific organizations with limited room for disruption and is among the most lucrative versions of crypto-ransomware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing business based in the Chicago metro area with about 500 workers. The Ryuk penetration had paralyzed all business operations and manufacturing capabilities. The majority of the client's data backups had been directly accessible at the time of the intrusion and were encrypted. The client was taking steps for paying the ransom demand (in excess of $200K) and praying for the best, but ultimately reached out to Progent.

"I cannot thank you enough in regards to the expertise Progent provided us throughout the most stressful period of (our) company's existence. We would have paid the cyber criminals if not for the confidence the Progent experts afforded us. That you could get our e-mail system and critical servers back into operation sooner than seven days was earth shattering. Every single staff member I talked with or messaged at Progent was urgently focused on getting us back online and was working breakneck pace on our behalf."

Progent worked together with the client to quickly understand and prioritize the mission critical applications that needed to be addressed to make it possible to continue company operations:

  • Active Directory (AD)
  • Microsoft Exchange
  • Financials/MRP
To get going, Progent adhered to Anti-virus incident mitigation industry best practices by stopping the spread and performing virus removal steps. Progent then started the process of rebuilding Active Directory, the heart of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not function without Active Directory, and the client's financials and MRP software leveraged Microsoft SQL, which needs Active Directory for security authorization to the data.

Within 48 hours, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then helped perform reinstallations and storage recovery on mission critical servers. All Exchange data and attributes were usable, which accelerated the restore of Exchange. Progent was also able to find local OST data files (Outlook Email Offline Data Files) on various desktop computers to recover email messages. A not too old off-line backup of the customer's accounting/ERP software made them able to restore these essential services back on-line. Although a lot of work remained to recover fully from the Ryuk attack, critical systems were recovered quickly:

"For the most part, the manufacturing operation was never shut down and we delivered all customer deliverables."

Over the following few weeks critical milestones in the restoration project were completed in close cooperation between Progent engineers and the customer:

  • Internal web sites were restored with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than 4 million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control functions were completely recovered.
  • A new Palo Alto 850 firewall was deployed.
  • Most of the desktop computers were operational.

"A lot of what went on that first week is nearly entirely a blur for me, but our team will not soon forget the dedication each of your team accomplished to help get our company back. I have trusted Progent for the past 10 years, maybe more, and each time I needed help Progent has come through and delivered as promised. This time was no exception but maybe more Herculean."

A potential business catastrophe was dodged due to results-oriented professionals, a wide range of technical expertise, and tight collaboration. Although in hindsight the ransomware virus incident described here should have been identified and disabled with advanced cyber security technology solutions and best practices, user training, and appropriate security procedures for information protection and applying software patches, the reality remains that state-sponsored cyber criminals from Russia, China and elsewhere are tireless and are not going away. If you do get hit by a ransomware incursion, remember that Progent's team of experts has substantial experience in ransomware virus defense, remediation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were contributing), thanks very much for making it so I could get rested after we got through the most critical parts. All of you did an fabulous effort, and if anyone is in the Chicago area, dinner is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Omaha
For ransomware recovery consulting services in the Omaha metro area, call Progent at 800-462-8800 or see Contact Progent.

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