Ransomware : Your Crippling Information Technology Disaster
Ransomware  Recovery ProfessionalsRansomware has become a modern cyber pandemic that represents an existential threat for organizations unprepared for an assault. Different versions of crypto-ransomware like the Reveton, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for many years and continue to cause damage. More recent versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with additional unnamed malware, not only encrypt online data files but also infiltrate all accessible system protection. Data synched to the cloud can also be corrupted. In a vulnerable environment, this can render automatic restoration useless and effectively knocks the datacenter back to square one.

Getting back services and data after a ransomware event becomes a sprint against the clock as the targeted organization fights to stop the spread and clear the ransomware and to restore enterprise-critical operations. Since crypto-ransomware takes time to spread, assaults are frequently sprung during weekends and nights, when penetrations tend to take longer to detect. This compounds the difficulty of promptly marshalling and coordinating a qualified mitigation team.

Progent offers an assortment of support services for protecting Omaha enterprises from ransomware attacks. Among these are team training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of the latest generation security gateways with artificial intelligence technology to rapidly detect and disable day-zero cyber threats. Progent in addition provides the services of expert ransomware recovery professionals with the track record and perseverance to rebuild a compromised system as soon as possible.

Progent's Ransomware Recovery Services
Following a ransomware event, paying the ransom in cryptocurrency does not ensure that merciless criminals will return the codes to unencrypt any or all of your files. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their files even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The other path is to setup from scratch the vital parts of your Information Technology environment. Without access to essential information backups, this calls for a wide range of skill sets, top notch project management, and the capability to work continuously until the recovery project is over.

For decades, Progent has offered professional Information Technology services for businesses throughout the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have been awarded top certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP applications. This breadth of expertise affords Progent the capability to quickly identify critical systems and re-organize the remaining pieces of your IT system after a ransomware event and rebuild them into a functioning system.

Progent's recovery team of experts utilizes powerful project management applications to orchestrate the sophisticated recovery process. Progent understands the urgency of acting quickly and together with a customerís management and Information Technology resources to prioritize tasks and to put the most important applications back online as soon as possible.

Client Story: A Successful Ransomware Virus Restoration
A customer contacted Progent after their network was penetrated by the Ryuk crypto-ransomware. Ryuk is generally considered to have been deployed by Northern Korean state sponsored hackers, suspected of using algorithms leaked from the United States NSA organization. Ryuk attacks specific organizations with limited room for operational disruption and is one of the most profitable iterations of ransomware. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business located in Chicago with about 500 workers. The Ryuk penetration had disabled all business operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the beginning of the intrusion and were destroyed. The client was evaluating paying the ransom demand (in excess of $200,000) and hoping for the best, but ultimately made the decision to use Progent.


"I cannot tell you enough about the help Progent gave us throughout the most fearful period of (our) companyís existence. We may have had to pay the hackers behind this attack if it wasnít for the confidence the Progent experts provided us. That you could get our messaging and essential applications back quicker than a week was beyond my wildest dreams. Every single staff member I spoke to or texted at Progent was absolutely committed on getting my company operational and was working 24 by 7 to bail us out."

Progent worked together with the customer to quickly determine and assign priority to the critical applications that had to be restored in order to restart business functions:

  • Microsoft Active Directory
  • Exchange Server
  • Financials/MRP
To begin, Progent followed Anti-virus penetration response best practices by halting the spread and disinfecting systems. Progent then started the steps of rebuilding Microsoft Active Directory, the foundation of enterprise systems built on Microsoft Windows technology. Exchange messaging will not function without AD, and the client's MRP software utilized SQL Server, which needs Active Directory services for security authorization to the database.

Within 2 days, Progent was able to recover Active Directory to its pre-virus state. Progent then performed setup and hard drive recovery of needed servers. All Exchange data and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to locate local OST files (Outlook Off-Line Data Files) on various PCs and laptops to recover mail data. A not too old offline backup of the businesses accounting systems made it possible to return these vital applications back servicing users. Although a large amount of work needed to be completed to recover totally from the Ryuk attack, core systems were restored quickly:


"For the most part, the production line operation was never shut down and we produced all customer deliverables."

Throughout the next month important milestones in the recovery process were accomplished in close cooperation between Progent engineers and the customer:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Server with over four million archived messages was brought online and accessible to users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables/Inventory Control functions were 100% functional.
  • A new Palo Alto 850 firewall was brought on-line.
  • Most of the user workstations were back into operation.

"Much of what was accomplished those first few days is mostly a fog for me, but we will not forget the commitment each of you put in to give us our company back. Iíve been working with Progent for at least 10 years, maybe more, and every time I needed help Progent has shined and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A likely business-ending catastrophe was dodged by top-tier professionals, a wide array of technical expertise, and close collaboration. Although in retrospect the ransomware virus attack detailed here should have been identified and prevented with modern cyber security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user education, and well designed incident response procedures for data backup and keeping systems up to date with security patches, the reality is that government-sponsored hackers from Russia, China and elsewhere are tireless and will continue. If you do get hit by a ransomware virus, remember that Progent's team of experts has proven experience in crypto-ransomware virus blocking, cleanup, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were helping), thanks very much for letting me get rested after we made it over the first week. All of you did an incredible job, and if anyone is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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  • Two-factor Authentication Support Outsourcing Duo MFA and Single Sign-on Computer Consultants
  • UNIX Migration Consultants Solaris to Windows Upgrade Help

  • Offsite Workers Cybersecurity Network Consultants
    Remote Workers Security Computer Consulting

    Progent can assist small and medium-size businesses to implement network security defense systems and provide cleanup expertise to support teleworkers.

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  • UNIX Online Small Business IT Support Linux Remote Consultants

  • Cloud-managed Email Security Consultants
    ProSight Email Security Gateway Consultant

    Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

  • Omaha Avaddon Crypto-Ransomware Business-Recovery Omaha, Douglas County
  • Urgent Computer Consultant System Center 2016 Business Continuity System Center 2016 and NetApp Integration Online Troubleshooting
  • Vermont Management Emergency Phone Support Design
  • Virtual Helpdesk Computer Engineer Technical Support Services Virtual Helpdesk
  • Virtual Machine Hosting Consultant Private Cloud Solutions Engineers

  • Troubleshooting Windows Server 2019
    Windows 2008 Server On-site Support

    The sophistication and connectivity requirements of Microsoft Windows Servers requires a network consulting team with practical experience and broad familiarity with planning and building cohesive, comprehensive network technology systems. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progentís IT services can help you with designing, installing, managing, and supporting Windows Server solutions that increase the productivity of your computer network. Progentís consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

  • VirtualPC for Apple Mac Online Troubleshooting Windows Applications on Apple Mac IT Consultant
  • Web Application Security Evaluation Professionals Information Risk Assessment Specialist

  • Firepower NGFW Firewalls Technology Consulting Services
    Cisco Firepower AVC Professionals

    Cisco's Firepower NGFWs Firewalls deliver a major performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include centralized management of modern security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's security services to create and centrally control IT environments that span branch offices, data centers, and cloud resources.

  • Windows Server 2012 R2 On-site Support Windows 2019 Server Engineer
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  • Windows Server 2019 PowerShell Remote Technical Support Windows Server 2019 IT Consulting
  • Windows Server 2022 Kubernetes Containers Support Windows Server 2022 Windows Defender ATP Consultant Services

  • Great Plains Migration Integration
    Microsoft Certified Partner Great Plains Migration Online Support Services

    Progentís Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and business analysis package based, like all Microsoft financial solutions, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP offers an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and integrate, and with its segmented approach you are able to purchase only the capability you currently require, with the ability to expand users and increase capabilities when necessary. Progentís Microsoft Dynamics GP consulting experts can show you how to install, configure and manage the current version of Dynamics GP or migrate smoothly from an earlier edition.

  • Work at Home Employees Omaha Expertise - Collaboration Technology Expertise Omaha, Douglas County Omaha Remote Workers Collaboration Technology Consulting Omaha

  • Contractor Job Work from Microsoft Consulting
    Jobs Work from Home Microsoft Consultant

    Progent is convinced that a carefully designed and implemented information system can be a vital factor for accelerating any company's growth, and Progent follows this philosophy in our corporate system infrastructure. We have built a fault-tolerant virtual office infrastructure that enables Progent's staff engineers and authorized contractors to offer fast and efficient support, cooperate closely on sophisticated jobs, and experience career and private maturity from being a member of a dynamic company ethos of personal drive and independence.


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