Ransomware : Your Crippling Information Technology Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that poses an existential threat for organizations vulnerable to an attack. Versions of ransomware like the Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for a long time and still cause havoc. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus additional unnamed viruses, not only do encryption of online files but also infect all accessible system protection. Files synched to off-site disaster recovery sites can also be rendered useless. In a vulnerable data protection solution, this can make any recovery impossible and effectively sets the network back to square one.

Getting back on-line applications and information following a crypto-ransomware outage becomes a sprint against the clock as the targeted organization tries its best to contain the damage and cleanup the ransomware and to resume enterprise-critical operations. Due to the fact that ransomware takes time to replicate, assaults are usually launched during weekends and nights, when successful penetrations typically take longer to notice. This multiplies the difficulty of rapidly marshalling and coordinating a knowledgeable response team.

Progent offers an assortment of solutions for securing Omaha organizations from ransomware attacks. Among these are staff training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat protection to discover and extinguish zero-day modern malware assaults. Progent also can provide the assistance of expert crypto-ransomware recovery engineers with the skills and commitment to restore a breached system as quickly as possible.

Progent's Crypto-Ransomware Restoration Support Services
Following a crypto-ransomware penetration, sending the ransom in cryptocurrency does not provide any assurance that merciless criminals will respond with the needed keys to decrypt all your data. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The fallback is to setup from scratch the critical components of your IT environment. Without the availability of complete data backups, this calls for a broad range of skills, top notch team management, and the ability to work 24x7 until the task is done.

For decades, Progent has offered expert Information Technology services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have earned high-level industry certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in financial systems and ERP software solutions. This breadth of expertise affords Progent the ability to knowledgably understand important systems and integrate the remaining components of your IT system following a ransomware attack and rebuild them into a functioning system.

Progent's ransomware team uses best of breed project management tools to orchestrate the complicated recovery process. Progent understands the urgency of acting rapidly and in concert with a client's management and IT team members to prioritize tasks and to get the most important applications back online as soon as humanly possible.

Client Case Study: A Successful Ransomware Intrusion Response
A business contacted Progent after their network system was crashed by Ryuk ransomware. Ryuk is thought to have been deployed by Northern Korean state sponsored hackers, possibly adopting techniques leaked from America's NSA organization. Ryuk targets specific businesses with little tolerance for operational disruption and is among the most lucrative incarnations of ransomware malware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in Chicago with around 500 workers. The Ryuk intrusion had shut down all company operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the time of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but ultimately engaged Progent.

"I can't speak enough in regards to the care Progent gave us during the most fearful period of (our) company's survival. We may have had to pay the hackers behind this attack except for the confidence the Progent experts provided us. That you were able to get our e-mail system and important servers back online quicker than a week was something I thought impossible. Every single consultant I talked with or messaged at Progent was urgently focused on getting our system up and was working 24 by 7 to bail us out."

Progent worked hand in hand the client to quickly get our arms around and prioritize the mission critical services that needed to be restored to make it possible to continue business functions:

  • Windows Active Directory
  • Electronic Messaging
  • Financials/MRP
To begin, Progent adhered to Anti-virus penetration mitigation best practices by isolating and clearing infected systems. Progent then began the task of bringing back online Microsoft Active Directory, the heart of enterprise environments built on Microsoft Windows Server technology. Exchange email will not work without Windows AD, and the businesses' MRP system used Microsoft SQL Server, which requires Windows AD for authentication to the data.

Within 2 days, Progent was able to recover Active Directory to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery of needed applications. All Exchange Server ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to locate intact OST files (Outlook Off-Line Folder Files) on staff PCs and laptops to recover mail information. A recent offline backup of the customer's accounting/MRP software made it possible to recover these required applications back online for users. Although a large amount of work was left to recover completely from the Ryuk attack, core systems were returned to operations quickly:

"For the most part, the manufacturing operation was never shut down and we produced all customer deliverables."

Over the following few weeks key milestones in the restoration process were made through tight cooperation between Progent consultants and the client:

  • Self-hosted web sites were brought back up with no loss of data.
  • The MailStore Server containing more than four million archived emails was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables/Inventory Control capabilities were completely restored.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Nearly all of the user desktops and notebooks were functioning as before the incident.

"A lot of what transpired in the initial days is nearly entirely a haze for me, but I will not soon forget the countless hours each and every one of you accomplished to give us our business back. I have utilized Progent for at least 10 years, possibly more, and each time I needed help Progent has come through and delivered. This event was a stunning achievement."

A likely business-killing catastrophe was evaded through the efforts of dedicated professionals, a wide array of subject matter expertise, and tight teamwork. Although in post mortem the crypto-ransomware penetration described here could have been shut down with up-to-date security systems and recognized best practices, team education, and well thought out security procedures for information protection and applying software patches, the fact remains that state-sponsored cyber criminals from Russia, China and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware attack, remember that Progent's roster of professionals has substantial experience in ransomware virus blocking, removal, and information systems recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), I'm grateful for allowing me to get some sleep after we got over the initial fire. Everyone did an amazing effort, and if any of your team is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Omaha
For ransomware system recovery expertise in the Omaha area, call Progent at 800-462-8800 or go to Contact Progent.

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