Crypto-Ransomware : Your Feared IT Disaster
Ransomware  Remediation ExpertsRansomware has become a too-frequent cyber pandemic that represents an extinction-level threat for businesses of all sizes poorly prepared for an assault. Different versions of crypto-ransomware like the Dharma, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for years and continue to inflict destruction. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, as well as more unnamed malware, not only do encryption of online data files but also infect any accessible system protection mechanisms. Information synchronized to cloud environments can also be encrypted. In a poorly designed system, it can render automated recovery impossible and basically sets the datacenter back to square one.

Getting back online applications and data after a ransomware attack becomes a race against time as the targeted organization struggles to stop the spread and clear the crypto-ransomware and to restore enterprise-critical operations. Since ransomware needs time to move laterally, penetrations are usually sprung on weekends, when successful attacks in many cases take longer to identify. This multiplies the difficulty of quickly mobilizing and orchestrating an experienced response team.

Progent offers an assortment of support services for protecting Uberlāndia businesses from crypto-ransomware penetrations. These include user education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat protection to identify and suppress zero-day malware attacks. Progent also provides the assistance of seasoned ransomware recovery consultants with the talent and commitment to re-deploy a breached system as soon as possible.

Progent's Crypto-Ransomware Restoration Services
Subsequent to a ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will return the needed keys to decipher all your files. Kaspersky determined that seventeen percent of ransomware victims never restored their information after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The alternative is to piece back together the critical components of your IT environment. Without access to full data backups, this calls for a broad complement of skill sets, well-coordinated project management, and the capability to work 24x7 until the job is over.

For two decades, Progent has offered certified expert Information Technology services for businesses throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-renowned certifications including CISA, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in accounting and ERP application software. This breadth of experience provides Progent the skills to quickly ascertain necessary systems and integrate the remaining pieces of your computer network system following a ransomware event and assemble them into a functioning system.

Progent's ransomware team of experts has best of breed project management applications to orchestrate the sophisticated recovery process. Progent appreciates the importance of acting rapidly and together with a customer's management and IT team members to assign priority to tasks and to put the most important systems back on-line as fast as humanly possible.

Case Study: A Successful Crypto-Ransomware Incident Recovery
A customer escalated to Progent after their company was brought down by Ryuk crypto-ransomware. Ryuk is believed to have been launched by Northern Korean state sponsored hackers, possibly using approaches exposed from the U.S. National Security Agency. Ryuk seeks specific organizations with little ability to sustain operational disruption and is among the most lucrative versions of ransomware malware. Headline victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in Chicago and has about 500 staff members. The Ryuk attack had shut down all essential operations and manufacturing processes. Most of the client's data backups had been directly accessible at the beginning of the attack and were encrypted. The client considered paying the ransom (exceeding $200K) and hoping for the best, but ultimately made the decision to use Progent.


"I can't tell you enough in regards to the support Progent provided us during the most stressful time of (our) company's life. We most likely would have paid the cybercriminals except for the confidence the Progent experts afforded us. That you were able to get our e-mail and critical applications back into operation quicker than a week was something I thought impossible. Every single consultant I interacted with or texted at Progent was urgently focused on getting our company operational and was working day and night on our behalf."

Progent worked hand in hand the client to rapidly assess and assign priority to the key services that had to be recovered in order to continue departmental operations:

  • Active Directory
  • Electronic Mail
  • MRP System
To start, Progent followed ransomware incident mitigation best practices by isolating and performing virus removal steps. Progent then started the work of restoring Windows Active Directory, the core of enterprise systems built on Microsoft technology. Microsoft Exchange Server email will not work without Active Directory, and the customer's accounting and MRP software utilized SQL Server, which requires Windows AD for security authorization to the information.

In less than 48 hours, Progent was able to re-build Active Directory to its pre-virus state. Progent then performed reinstallations and hard drive recovery of mission critical applications. All Exchange Server schema and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to find intact OST data files (Outlook Email Off-Line Folder Files) on staff desktop computers in order to recover email messages. A not too old offline backup of the client's financials/MRP software made it possible to restore these essential applications back online for users. Although significant work still had to be done to recover fully from the Ryuk event, essential services were returned to operations rapidly:


"For the most part, the production manufacturing operation ran fairly normal throughout and we produced all customer orders."

Over the following couple of weeks key milestones in the recovery process were made in close cooperation between Progent consultants and the customer:

  • Internal web applications were restored with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was brought online and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control capabilities were 100% recovered.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Most of the user workstations were operational.

"A huge amount of what transpired those first few days is nearly entirely a fog for me, but I will not forget the dedication each and every one of the team put in to give us our business back. I have utilized Progent for the past 10 years, maybe more, and every time Progent has impressed me and delivered as promised. This event was no exception but maybe more Herculean."

Conclusion
A probable business-ending catastrophe was dodged with dedicated professionals, a broad range of knowledge, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware virus incident described here would have been identified and prevented with up-to-date security solutions and NIST Cybersecurity Framework best practices, user training, and well designed incident response procedures for data protection and proper patching controls, the fact remains that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's roster of professionals has extensive experience in ransomware virus defense, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thank you for making it so I could get some sleep after we got through the initial push. Everyone did an impressive job, and if any of your team is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Uberlāndia
For ransomware cleanup services in the Uberlāndia area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's certified consultants can help you evaluate the possible benefits of Hyper-V-powered virtualization for your business, perform test installations to verify Hyper-V's operation with your production applications, evaluate your network infrastructure for smooth operation with virtual server technology, assist you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, train your network management staff to monitor and manage Hyper-V, provide expert consulting help for enhancing the security of your virtual machines, establish and validate business continuity procedures that optimize system availability, and provide continuing consulting and technical support including low-cost remote troubleshooting and turn-key Help Desk outsourcing.

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    Progent's Technical Response Center (TRC) offers national extended hours remote assistance for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals provide after-hours telephone help and online secure network access to troubleshoot and repair network problems rapidly and economically. The scope of IT expertise represented by Progent's team of country-wide service professionals allows Progent to escalate even the most difficult problems to appropriate specialists as required. For urgent problems, the TRC endeavors to respond to your request for service in less than one hour.

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    NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery between datacenters that are as far as 185 miles apart from each other. Progent's team of seasoned IT consultants can assist your business to design, configure, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your technical needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by delivering guidance with procedures such as assigning disk pools and shelf IDs, arranging plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to show compliance with information assurance standards and government requirements.

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    Progent's Mac consultants can promote the creative facets of Macintosh environments by providing help services and training in graphics, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.

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    Progent can assist businesses of any size to move all or part of their computing infrastructure to Microsoft Azure. This can simplify IT management and lower hardware investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and to manage Apple iOS devices and Android handhelds.

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    Progent's Ekahau-certified Wi-Fi site design consultants can help your business to design, deploy, tune, manage and debug a Wi-Fi network adapted to your building. Progent offers remote or on-premises support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for troubleshooting RF signal issues, and Ekahau Insights for monitoring the performance of multiple Wi-Fi sites.

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  • Linux Network Monitoring, Nagios and MRTG Consultants
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    Network monitoring commonly entails observing a system's resource usage in order to identify data traffic bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that run under Linux or UNIX and can be used to monitor multi-OS environments where UNIX and Windows coexist. Progent's network integration engineers can show you how to use both these programs to optimize and troubleshoot your network. Progent's Linux support services provide small businesses and programmers help with administering and servicing UNIX and Linux networks that work with Windows-based products.

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    Progent can assist organizations of all sizes to follow leading practices to configure SCVMM 2012 hosts, networking, storage systems, and library resources; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to migrate from an earlier version of SCVMM or from a third-party management system, and Progent can help you to enhance and repair your current SCVMM 2012 environment so you realize maximum return on investment.

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    Progent's Cisco-Certified technology consultants provide experienced PIX Firewall support services covering architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and secure access services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of protection, performance and reliability for business environments of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent's Cisco consultants can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent can help you to utilize Cisco's infrastructure technology to build a robust foundation for your onsite, private cloud, or hybrid data center and streamline operations in key areas including resource consolidation, security and compliance, manageability, availability, and disaster recovery.

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    With Catalyst switches for small and mid-size companies, Cisco enables organizations to gain the full benefits of bringing smart traffic control to their networks. Cisco's switch product line allows you to deploy capabilities that make your IT network sufficiently available to accommodate real-time requirements, scalable to support future growth, safe enough to protect confidential data, and capable of differentiating and managing all traffic to streamline system operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and deploy Catalyst switches appropriate for your company. In addition, Progent's certified security consultants can help you develop a strategic protection plan and configure Cisco switches so they help enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.

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  • Help and Support Windows Server 2019 migration
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    Progent's certified Windows Server 2019 experts can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in capacity, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.

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    Progent can provide the temporary services of a seasoned CIO who can offer a broad perspective to assist you pick and maintain IT technology appropriate for your present situation and that can serve as a firm foundation for your future growth. Progent's temporary CIO services offer financial leverage to organizations trying to maximize the benefits from their network expenditures but who are without the budget or hesitant to take on another high-level manager to their full-time staff. Since Progent is vendor-neutral, with a sizable team of consultants certified to support all leading operating systems and connectivity technologies plus a wide selection and business applications, Progent is in a unique situation to offer unbiased recommendations as well as advanced technical help for developing IT systems that match the special requirements of your organization.

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    If your company is developing Linux-based applications on a network that has Microsoft Windows-based servers, PCs, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your field of high-value know-how while avoiding the constant hassle of maintaining your business network. Through the use of automated server monitoring and by providing online and on-site support when your business needs it, Progent offers an affordable alternative for maintaining an IT system that features excellent availability, protection, and performance. Progent's Linux developer support offerings include comprehensive it outsourcing, virtual infrastructure, online and in-person support and troubleshooting, network monitoring services, and Help Desk outsourcing.

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    The Help Desk Call Center service delivery model used by Progent offers small businesses an dependable alternative to reliance on freelance service individuals by offering extensive technical knowledge shared by numerous engineering teams, optional round-the-clock availability of urgent assistance, escalation capability to appropriate engineers for solving even the most difficult issues, service consistency and dependability, quick follow through enforced by seasoned IT service managers, a choice of easy-to-use mechanisms for initiating support jobs, plus excellent progress visibility made possible by trouble ticket tracking and available through a web portal.

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    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware.

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    Progent's Microsoft-Premier SQL Server consultants can provide an array of services to assist small businesses to design, implement, administer, and troubleshoot MS SQL Server 2008 solutions so that they realize the optimum competitive advantage from this state-of-the-art database management platform. Also, Progent can provide expertise for network infrastructure, company-wide protection, and software development to increase the strategic benefit of your SQL Server 2008 network.

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    Progent's certified ISA Server consultants have extensive backgrounds creating corporate security solutions for information systems with multiple sites, mobile users, and line-of-business web-based applications. A Progent ISA Server consultant can help your small or mid-size business design and implement a configuration of Microsoft ISA Server 2004 that meets your IT security needs without limiting your productivity.

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    For enterprise project management assistance, Progent can provide the services of senior information technology experts with years of background in IT management, application development, and business process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management skills to assist enterprise clients follow leading practices to make sure major projects are successfully completed on time and within budget.

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    Progent's Cisco certified network infrastructure consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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