Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyber pandemic that represents an enterprise-level danger for businesses of all sizes unprepared for an attack. Different versions of ransomware such as Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for a long time and still cause damage. Modern variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as frequent as yet unnamed viruses, not only encrypt on-line information but also infect most available system restores and backups. Data synchronized to off-site disaster recovery sites can also be ransomed. In a vulnerable system, this can make automatic restore operations useless and effectively sets the datacenter back to zero.

Getting back online services and information following a ransomware event becomes a race against the clock as the targeted organization fights to stop the spread and remove the ransomware and to resume mission-critical activity. Because ransomware takes time to replicate, attacks are usually sprung at night, when successful penetrations typically take more time to detect. This multiplies the difficulty of rapidly marshalling and organizing a knowledgeable mitigation team.

Progent offers a range of services for securing Uberlāndia enterprises from ransomware events. Among these are user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat protection to discover and quarantine zero-day modern malware attacks. Progent in addition can provide the assistance of seasoned crypto-ransomware recovery consultants with the skills and perseverance to re-deploy a breached environment as quickly as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber criminals will return the keys to decrypt all your information. Kaspersky ascertained that 17% of crypto-ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the average crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The other path is to setup from scratch the key elements of your Information Technology environment. Absent the availability of full information backups, this calls for a broad range of skills, top notch project management, and the capability to work 24x7 until the task is finished.

For decades, Progent has provided certified expert Information Technology services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained high-level certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP software solutions. This breadth of expertise provides Progent the skills to quickly understand important systems and organize the surviving pieces of your Information Technology environment after a ransomware penetration and assemble them into an operational system.

Progent's ransomware group has powerful project management systems to coordinate the sophisticated recovery process. Progent knows the importance of working rapidly and in unison with a customer's management and IT team members to assign priority to tasks and to get key systems back online as fast as humanly possible.

Case Study: A Successful Crypto-Ransomware Virus Restoration
A customer sought out Progent after their company was brought down by the Ryuk crypto-ransomware. Ryuk is believed to have been launched by North Korean state sponsored criminal gangs, suspected of using strategies leaked from the U.S. NSA organization. Ryuk seeks specific organizations with little ability to sustain disruption and is one of the most profitable versions of ransomware. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturer located in Chicago with about 500 employees. The Ryuk penetration had disabled all business operations and manufacturing capabilities. Most of the client's backups had been on-line at the start of the attack and were encrypted. The client was taking steps for paying the ransom demand (in excess of $200,000) and hoping for good luck, but ultimately brought in Progent.

"I cannot tell you enough about the help Progent gave us throughout the most stressful time of (our) company's existence. We most likely would have paid the hackers behind this attack if it wasn't for the confidence the Progent group afforded us. That you could get our e-mail system and critical servers back on-line sooner than seven days was beyond my wildest dreams. Each expert I talked with or messaged at Progent was absolutely committed on getting my company operational and was working non-stop to bail us out."

Progent worked hand in hand the client to rapidly assess and assign priority to the mission critical systems that needed to be restored to make it possible to resume company operations:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting/MRP
To begin, Progent adhered to ransomware event mitigation best practices by isolating and removing active viruses. Progent then initiated the work of recovering Active Directory, the heart of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not operate without Windows AD, and the customer's accounting and MRP software leveraged Microsoft SQL, which needs Active Directory for access to the information.

Within 48 hours, Progent was able to restore Active Directory services to its pre-attack state. Progent then helped perform rebuilding and storage recovery of critical applications. All Exchange ties and configuration information were intact, which facilitated the restore of Exchange. Progent was able to locate non-encrypted OST files (Outlook Email Offline Folder Files) on various desktop computers to recover mail information. A recent off-line backup of the customer's manufacturing systems made them able to recover these required applications back online. Although a large amount of work still had to be done to recover fully from the Ryuk attack, core systems were recovered rapidly:

"For the most part, the production line operation showed little impact and we produced all customer orders."

Over the next couple of weeks critical milestones in the recovery project were accomplished in close collaboration between Progent team members and the client:

  • Self-hosted web applications were restored with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/AP/AR/Inventory functions were 100% operational.
  • A new Palo Alto 850 security appliance was set up.
  • 90% of the desktop computers were fully operational.

"Much of what occurred those first few days is nearly entirely a fog for me, but my team will not soon forget the urgency all of you put in to give us our business back. I have been working together with Progent for at least 10 years, maybe more, and each time Progent has impressed me and delivered as promised. This situation was a stunning achievement."

A likely business catastrophe was evaded with results-oriented experts, a wide array of technical expertise, and close teamwork. Although in retrospect the ransomware virus attack detailed here would have been prevented with up-to-date security technology and ISO/IEC 27001 best practices, staff education, and well designed incident response procedures for data protection and keeping systems up to date with security patches, the reality is that state-sponsored hackers from China, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's team of professionals has substantial experience in crypto-ransomware virus defense, cleanup, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were involved), I'm grateful for making it so I could get some sleep after we got past the initial push. Everyone did an impressive effort, and if any of your guys is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Uberlāndia
For ransomware system restoration consulting services in the Uberlāndia metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent is seeking a range of on-staff workers such as solutions-driven Microsoft Certified Systems Engineers; system experts with Cisco CCNP or CCIE credentials; and consultants for advanced system architecture with experience in mobile connectivity, wireless integration, non-stop environments, disaster recovery solutions, data protection, and virtual servers. We are also hiring workstation support experts, off-site troubleshooting professionals, and CISSP or CISA certified security consultants. We are also hiring veteran managers and administrators who can operate efficiently in Progent's dynamic, virtual office model. Progent works with freelance consultants with specialized knowledge and field background in crucial IT topics beyond Progent's main technical focus. Our Experts Group employs freelance consultants who can provide consulting and programming support for line-of-business solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess deep knowledge of non-Microsoft platforms such as Linux derivatives, Apple OS, or Solaris, or offer world-class skills in areas like telecommunications, web development, Electronic Data Interchange, web commerce, or database management. Freelance consultants premier by us cooperate with Progent's in-house consultants to provide end-to-end IT services for small company networks.

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    Progent can assist small companies to move any part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower hardware investments. Microsoft Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and restrictions of different cloud networking models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure that you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and to integrate Apple iOS devices and Google Android smartphones and tablets.

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