Crypto-Ransomware : Your Feared IT Disaster
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that presents an existential threat for organizations vulnerable to an assault. Different iterations of ransomware like the CryptoLocker, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been out in the wild for years and continue to cause destruction. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit and Nephilim, as well as additional unnamed viruses, not only do encryption of on-line data but also infect most configured system restores and backups. Data synched to the cloud can also be corrupted. In a vulnerable system, it can make automated restoration useless and basically knocks the datacenter back to zero.

Getting back on-line programs and information after a crypto-ransomware attack becomes a sprint against the clock as the targeted business fights to contain and remove the virus and to resume enterprise-critical activity. Due to the fact that ransomware needs time to replicate, attacks are frequently sprung during nights and weekends, when attacks are likely to take longer to identify. This compounds the difficulty of rapidly mobilizing and orchestrating an experienced mitigation team.

Progent has a variety of solutions for securing Uberlândia enterprises from ransomware events. Among these are team training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, along with setup and configuration of modern security solutions with machine learning technology to rapidly discover and disable day-zero threats. Progent in addition can provide the services of experienced crypto-ransomware recovery professionals with the skills and commitment to rebuild a compromised network as urgently as possible.

Progent's Ransomware Recovery Support Services
Following a crypto-ransomware attack, sending the ransom in Bitcoin cryptocurrency does not guarantee that criminal gangs will respond with the codes to decipher any of your data. Kaspersky determined that seventeen percent of ransomware victims never recovered their data even after having paid the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The fallback is to piece back together the vital components of your Information Technology environment. Absent access to essential data backups, this calls for a broad range of skills, professional team management, and the willingness to work non-stop until the task is finished.

For decades, Progent has made available expert IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have attained high-level certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial management and ERP application software. This breadth of expertise provides Progent the skills to quickly determine important systems and consolidate the remaining pieces of your computer network system after a ransomware attack and rebuild them into a functioning system.

Progent's ransomware group utilizes state-of-the-art project management applications to orchestrate the complex recovery process. Progent appreciates the importance of acting swiftly and in unison with a client's management and Information Technology staff to assign priority to tasks and to put key services back online as fast as humanly possible.

Customer Story: A Successful Crypto-Ransomware Attack Response
A customer escalated to Progent after their network was crashed by Ryuk ransomware virus. Ryuk is believed to have been launched by Northern Korean government sponsored criminal gangs, possibly adopting technology leaked from the U.S. NSA organization. Ryuk seeks specific organizations with limited ability to sustain disruption and is one of the most lucrative iterations of ransomware malware. Major targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in the Chicago metro area with about 500 staff members. The Ryuk intrusion had brought down all business operations and manufacturing processes. Most of the client's backups had been directly accessible at the start of the attack and were encrypted. The client was actively seeking loans for paying the ransom demand (more than $200K) and praying for the best, but in the end engaged Progent.


"I can’t tell you enough about the expertise Progent gave us throughout the most fearful time of (our) company’s existence. We would have paid the cyber criminals if it wasn’t for the confidence the Progent group provided us. That you could get our e-mail system and important servers back on-line faster than five days was incredible. Every single person I spoke to or e-mailed at Progent was laser focused on getting us restored and was working all day and night to bail us out."

Progent worked hand in hand the customer to rapidly determine and prioritize the essential services that had to be recovered to make it possible to restart business functions:

  • Active Directory
  • Electronic Messaging
  • Accounting/MRP
To begin, Progent adhered to AV/Malware Processes penetration mitigation best practices by isolating and performing virus removal steps. Progent then started the work of recovering Active Directory, the heart of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not operate without AD, and the customer’s accounting and MRP system leveraged Microsoft SQL Server, which needs Windows AD for security authorization to the data.

In less than two days, Progent was able to restore Active Directory to its pre-attack state. Progent then accomplished setup and hard drive recovery of needed systems. All Exchange data and attributes were usable, which facilitated the restore of Exchange. Progent was also able to assemble local OST data files (Outlook Email Off-Line Data Files) on staff PCs to recover email messages. A recent off-line backup of the businesses accounting/MRP software made it possible to recover these vital applications back online for users. Although a large amount of work still had to be done to recover totally from the Ryuk event, core systems were returned to operations quickly:


"For the most part, the production manufacturing operation survived unscathed and we produced all customer sales."

Throughout the following month important milestones in the recovery process were accomplished through tight cooperation between Progent consultants and the client:

  • In-house web applications were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding four million archived messages was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control modules were 100% recovered.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Nearly all of the desktops and laptops were back into operation.

"Much of what happened that first week is nearly entirely a fog for me, but I will not soon forget the countless hours each of you accomplished to help get our company back. I have entrusted Progent for the past ten years, possibly more, and every time Progent has come through and delivered. This situation was a Herculean accomplishment."

Conclusion
A potential business disaster was avoided through the efforts of top-tier professionals, a broad range of IT skills, and close teamwork. Although in retrospect the crypto-ransomware penetration described here could have been stopped with advanced cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user education, and well designed incident response procedures for backup and proper patching controls, the fact remains that government-sponsored cybercriminals from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware incident, remember that Progent's roster of experts has a proven track record in ransomware virus blocking, removal, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), I’m grateful for making it so I could get rested after we got over the most critical parts. Everyone did an amazing job, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    For enterprises with branches in California or any region covered by Progent's consultants, Progent's Microsoft-Premier network support experts and certified Cisco network consultants can provide a variety of network support services including project planning, SOX compliance, site moves, enterprise security, system design, on-site or phone-based emergency support, and troubleshooting for collocation hosting facilities. A Progent network consultant can help you plan a multi-site network that makes smart use of colocation services and Internet data centers. Progent’s Microsoft Certified consultants can help major enterprises design, deploy and maintain massive rollouts of updated versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent’s CCIE and Cisco Certified Network Professional consultants can help you configure Cisco technology for connectivity solutions that incorporate simple, high-performance, integrated, and wireless networking.

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  • Private Cloud Services Consulting Private Cloud Services Consult
  • ProSight Data Protection Services Specialist Professional ProSight Data Backup and Restore Services

  • 24-7 Technical Support Services OS X
    OS X Integration Support

    Progent's experts offer macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and email help, security services, and custom training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent can also assist you with iPhone support and iPad synchronization, or moving to iCloud services. For business environments built solely on macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, configuring and maintaining a network infrastructure that is available, safe, efficient and able to achieve your organization's objectives.

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  • ProSight Virtual Server Private Cloud Hosting Services ProSight Private Cloud Services Professional
  • Professional Microsoft Voice over IP 24x7 Office Communications Server 2007 Technology Professional
  • Programming Firms Amazon MWS development Amazon Marketplace Web Service development training Development Firms
  • Protect CRISC Certified CRISC Certified Risk and Information Systems Control Auditor Consultant
  • Remote Support Windows Server 2019 Hybrid Computer Consultants Windows Server 2019 PowerShell
  • Reseller Program for Network Support Computer Consulting Reselling IT Services Remote Support
  • SCDPM 2012 Compliance Online Support SCDPM 2012 Troubleshooting Computer Consultants
  • SCOM Management Packs Support Services 24-Hour Technology Consulting SCOM 2012 Microsoft Azure Monitoring
  • SMS Server 2003 Migration Information Technology Consulting SMS Server Migration Outsourcing
  • SMS Upgrade Onsite Technical Support SMS Server Migration Remote Support
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  • SQL 2012 Solution Providers Microsoft SQL Server 2017 Network Outsource Uberlandia, Estado de Minas Gerais
  • SQL Server 2016 Query Store Remote Technical Support Emergency SQL Server 2016 Stretch Database Consultant

  • Support and Help System Center 2016 Endpoint Protection
    System Center 2016 Data Protection Manager Remote Support

    Progent has over 10 years of background integrating, maintaining and troubleshooting the key components that make up Microsoft System Center and can help you to design, configure, support, and fix your System Center 2012 R2 solution to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent's consultants can help you to upgrade to the latest edition of Microsoft System Center from an earlier release or from a third-party datacenter management solution to deliver the benefits of best-in-class deployment, centralized management, security, plus datacenter and critical application availability and performance monitoring.

  • SQL Server 2016 and Windows Server 2012 R2 Specialists SQL Server 2016 IT Consultants
  • Security Security Audits 24-7 Firewall Network Security Auditing
  • Security Team Juniper SA2500 SSL VPN Juniper SA Series SSL VPN Network Security Auditing
  • Uberlândia Sodinokibi Crypto-Ransomware Remediation
  • Server Consultant Enterprise Security Enterprise Windows IT Support
  • Services Maze ransomware recovery WannaCry ransomware recovery Specialist
  • Services VMware vSphere VMware Private Cloud Engineers
  • SharePoint Server 2016 Online Help Outsourcing SharePoint Server
  • Small Business Manage Technology Providers Small Business

  • Microsoft Dynamics RMS Consulting
    Microsoft Axapta Remote Support

    Progent can give you access to programmers who can customize your Microsoft Dynamics ERP, MRP, and accounting system applications to suit your unique business needs. Progent’s Microsoft consultants provide expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides custom e-Commerce consulting services for safe, company-wide resource sharing as well as interfacing with CRM applications.

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  • Small Business Small Business Network Consulting Services After Hours CISM Security Security Small Business installation and Administration
  • Small Business Wi-Fi Network Consulting Wireless Network Integration Support

  • Windows 2000 Onsite Technical Support
    Microsoft Windows 2000 Remote Consulting

    Progent's certified Microsoft Windows 2000 consulting staff can help you enhance the functionality of your current Windows 2K Servers and can simplify system management, offer tech support and repair, and enhance security. Progent can also help you create, rationalize, and execute a plan to upgrade from Microsoft Windows Server 2K to Windows Server 2003. Progent is expert in designing pilot programs to reduce the obstacles involved with migrating to Windows Server 2003 by uncovering potential hardware and application compatibility problems.

  • Small Office Small Business IT Consultants Small Business Network Assessments
  • Snatch ransomware recovery Engineer Consult ransomware removal and file restore
  • Solaris Information Technology Consulting UNIX Professionals

  • Consulting Firms Microsoft Exchange 2007
    Microsoft Exchange Server Service

    Progent's Microsoft-certified consultants have over 10 years of experience delivering email support for customers ranging from small offices to large enterprises. Progent offers affordable support for all versions of Exchange Server to enhance email and virus protection, design fault tolerant email environments, and facilitate remote and wireless email connectivity. Progent’s Exchange support services can help you in designing and carrying out a migration from a legacy SMPT server or older Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. Progent provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Outlook and can show you how to configure Microsoft Outlook Web App for all major browsers. For email virus defense, spam filtering and data data leak prevention, Progent offers Email Guard security services.

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  • Uberlândia Hermes Ransomware System-Rebuild Uberlândia
  • Specialist CRISC Certified Risk and Information Systems Control Analyst CRISC Risk and Information Systems Control Consulting Services
  • System Center 2016 Data Protection Manager Consulting Services Computer Consultants Data Protection Manager 2016 Security and Compliance
  • System Center 2016 and NetApp Integration Online Support System Center 2016 Virtual Machine Manager Technology Consulting
  • System Center 2016 and SSRS Reporting Technical Support Services System Center 2016 and Windows 10 Integration Technical Support Services

  • After Hours Instruction Mac Office PowerPoint
    Training Professional Mac Office PowerPoint

    Progent offers onsite education customized for individuals who wish to expand their understanding of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online training for macOS and Mac OS X application software.

  • Technology Professional QTS Colocation Center QTS Sacramento Colocation Center Professionals
  • Top Quality Small Office Computer Consultants Microsoft Certified Expert Small Office Information Technology Consulting
  • Top Ranked Consult ProSight VM Hosting Private Clouds for Small Businesses Consulting
  • UNIX Information Technology Consultant Solaris Technology Professional

  • Consultancy Virtualization
    Virtual Server Technology Consultant Services

    Server growth wreaks havoc on IT budgets and administrative resources. Server consolidation through a virtual infrastructure promises lower TCO of hardware and faster return on investment, more leveraged use of servers, streamlined operations, increased network availability, and easier management. Common uses for virtual machines are resource consolidation, low-cost platforms for line-of-business legacy applications based on obsolete operating systems, and affordable isolation of software development or evaluation systems from on-line systems.

  • UNIX, Windows Technology Professional Specialist Solaris with Windows

  • 24x7 MCSE Expert Certified Windows Server 2008 Hyper-VI Network Consulting
    Microsoft Windows Server 2008 R2 Specialist

    Progent's certified consultants can help you to evaluate the benefits of Windows Server 2008 for your business, develop test systems and migration strategies, integrate Windows Server 2008 with your IT environment and workload, educate your support personnel how to use new administration utilities, and deliver continuing consulting and troubleshooting via budget-friendly options such as Help Desk Call Center support and remote technical assistance.

  • Uberlândia, MG Supplemental Staffing Support Services Consulting Support Supplemental Network Support Staffing Services Consulting Expertise Uberlandia, Estado de Minas Gerais
  • Uberlândia, Minas Gerais Cisco Business Computer Server Companies Cisco Engineers
  • Uberlândia-Monte Alegre de Minas Consulting Services Firm Uberlândia, Brazil Outsource IT
  • Unity Express IT Consulting CCIE Expert Certified Support Outsourcing Unified CM and Exchange Online
  • Urgent 5520 wireless controller Technical Consultant Emergency Wi-Fi 6 LAN controller Professional
  • Uberlândia WannaCry Crypto-Ransomware Removal Uberlândia, Minas Gerais
  • Urgent Windows 2008 R2 Online Help Professionals Windows Server 2008 BranchCache
  • VPN Integration VPN Online Troubleshooting
  • Virtual Machine Hosting Consulting Private Cloud Hosting for Virtual Data Centers Services
  • WSUS Engineer Windows Server Update Services Professional
  • Wave 2 wireless controller Consultant wi-fi controller Professionals
  • White Paper Small Business IT Outsourcing Whitepaper IT Outsourcing Examples
  • Wi-Fi VoIP phone integration Remote Support Services Wi-Fi IP phone integration Consultant Services
  • Windows 10 Management IT Consultant Troubleshooting Windows 10 Security
  • Windows 10 Professional Windows 10 Consultants

  • Solaris Engineers
    Remote Troubleshooting Solaris

    Progent's Sun Solaris family support services offer small businesses and developers assistance with managing and supporting Solaris systems that run with Microsoft-powered technology. Progent can give your business contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This broad range of expertise offers you a convenient single consulting firm to help you build and manage a protected and robust cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and SGI/Irix or major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

  • Windows 2008 Server Repair Windows 2019 Server Setup
  • Windows Server 2012R2 Server Manager IT Consulting Windows Server 2012R2 Virtual Fibre Channel Remote Support
  • Windows Server 2016 Security and Compliance Support Outsourcing Windows Server 2016 Cloud Witness Specialists
  • Windows Server 2019 PowerShell Support and Help Remote Support Windows Server 2019 USB Drive Witness
  • Windows Server Hyper-V 2016 Management Technical Support Services Hyper-V 2016 Hybrid Cloud IT Services
  • Uberlândia Ryuk Crypto-Ransomware Malware Data-Recovery Case Study
  • Windows and Solaris Online Technical Support UNIX with Windows Online Help
  • application Testing Lab Technology Professional Consultancy PXE evaluation Lab
  • infrastructure documentation management Technology Professional IT asset documentation management Consult
  • Uberlândia NotPetya Ransomware Cleanup Minas Gerais
  • microsoft system center 2016 operations manager Computer Consultants 24-7 scom 2016 Azure integration IT Services
  • ransomware cleanup and file recovery Professional MongoLock ransomware recovery Professionals
  • wireless VoIP phones and Meraki APs Outsourcing Wireless AP Technical Consultant

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