Ransomware : Your Crippling IT Catastrophe
Ransomware  Recovery ExpertsRansomware has become a modern cyberplague that presents an existential threat for businesses poorly prepared for an assault. Versions of crypto-ransomware such as CryptoLocker, Fusob, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for years and still inflict harm. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with daily as yet unnamed viruses, not only do encryption of on-line files but also infect all configured system protection. Information synchronized to cloud environments can also be rendered useless. In a vulnerable environment, this can render automated recovery useless and basically sets the datacenter back to square one.

Recovering programs and data after a ransomware event becomes a race against the clock as the victim fights to contain the damage and cleanup the ransomware and to resume mission-critical operations. Due to the fact that crypto-ransomware requires time to replicate, assaults are often sprung on weekends and holidays, when successful attacks are likely to take more time to recognize. This multiplies the difficulty of quickly assembling and orchestrating a qualified mitigation team.

Progent makes available an assortment of services for securing Alexandria businesses from ransomware penetrations. Among these are user education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat defense to detect and suppress day-zero modern malware assaults. Progent in addition can provide the services of expert ransomware recovery professionals with the talent and perseverance to reconstruct a breached system as rapidly as possible.

Progent's Ransomware Recovery Help
Following a ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that distant criminals will provide the codes to decrypt any of your files. Kaspersky Labs determined that 17% of ransomware victims never restored their data even after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The fallback is to setup from scratch the key components of your IT environment. Absent access to essential information backups, this calls for a broad range of IT skills, top notch team management, and the willingness to work 24x7 until the recovery project is completed.

For twenty years, Progent has offered expert IT services for businesses across the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have been awarded high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have earned internationally-recognized certifications including CISA, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP applications. This breadth of expertise affords Progent the capability to knowledgably identify necessary systems and organize the remaining components of your computer network environment after a ransomware event and configure them into a functioning network.

Progent's security team has best of breed project management systems to coordinate the sophisticated recovery process. Progent knows the importance of acting swiftly and together with a customer's management and Information Technology staff to prioritize tasks and to put key systems back online as soon as humanly possible.

Customer Case Study: A Successful Ransomware Attack Recovery
A business engaged Progent after their network was attacked by the Ryuk crypto-ransomware. Ryuk is believed to have been created by North Korean state criminal gangs, possibly using strategies leaked from America's NSA organization. Ryuk goes after specific companies with limited room for disruption and is one of the most lucrative examples of ransomware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business based in Chicago with about 500 employees. The Ryuk attack had disabled all company operations and manufacturing capabilities. Most of the client's data backups had been on-line at the start of the attack and were encrypted. The client was actively seeking loans for paying the ransom (in excess of $200,000) and praying for the best, but ultimately brought in Progent.

"I cannot thank you enough about the care Progent provided us throughout the most stressful period of (our) company's life. We would have paid the cybercriminals except for the confidence the Progent experts provided us. The fact that you could get our e-mail and important applications back in less than 1 week was incredible. Each consultant I worked with or messaged at Progent was hell bent on getting us back on-line and was working 24/7 to bail us out."

Progent worked together with the customer to quickly understand and assign priority to the critical applications that needed to be addressed to make it possible to restart departmental operations:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting and Manufacturing Software
To get going, Progent adhered to Anti-virus incident mitigation industry best practices by halting lateral movement and clearing infected systems. Progent then initiated the task of restoring Windows Active Directory, the core of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server email will not operate without AD, and the client's financials and MRP system leveraged Microsoft SQL, which requires Active Directory services for security authorization to the data.

Within two days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then performed setup and storage recovery of needed applications. All Exchange Server ties and attributes were usable, which facilitated the rebuild of Exchange. Progent was able to collect non-encrypted OST files (Microsoft Outlook Off-Line Folder Files) on various workstations and laptops in order to recover mail messages. A recent offline backup of the customer's financials/ERP systems made it possible to restore these vital services back available to users. Although major work still had to be done to recover fully from the Ryuk damage, critical systems were returned to operations rapidly:

"For the most part, the manufacturing operation never missed a beat and we made all customer shipments."

During the next few weeks critical milestones in the recovery process were achieved in close cooperation between Progent consultants and the client:

  • Internal web applications were brought back up with no loss of data.
  • The MailStore Exchange Server containing more than four million archived emails was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/AR/Inventory Control capabilities were 100 percent restored.
  • A new Palo Alto 850 security appliance was set up.
  • Ninety percent of the user workstations were being used by staff.

"A huge amount of what happened in the initial days is nearly entirely a haze for me, but I will not forget the dedication each of the team accomplished to give us our business back. I have been working with Progent for the past 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered. This time was a testament to your capabilities."

A possible business-killing disaster was evaded due to dedicated professionals, a broad array of technical expertise, and tight teamwork. Although upon completion of forensics the crypto-ransomware virus penetration described here should have been shut down with up-to-date security systems and ISO/IEC 27001 best practices, user and IT administrator education, and well designed security procedures for information backup and proper patching controls, the reality is that government-sponsored hackers from Russia, China and elsewhere are tireless and are not going away. If you do fall victim to a crypto-ransomware attack, remember that Progent's roster of experts has extensive experience in crypto-ransomware virus defense, cleanup, and file recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thank you for allowing me to get rested after we made it over the initial push. All of you did an fabulous effort, and if anyone is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Alexandria
For ransomware system recovery expertise in the Alexandria area, call Progent at 800-462-8800 or go to Contact Progent.

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    Hyper-V 2016 utilizes core technologies first designed for and refined on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, dependability and recoverability. Progent's Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive migration plan, educate your IT management and technical support staff, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you the highest possible business benefit.

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    Our compensation model is built on revenue sharing, so just like being an independent contractor, your earnings are directly driven by your generated revenue. Certain of our consultants focus on lifestyle issues and elect to work at a more relaxed pace, utilizing our flexible calendar to pursue individual enthusiasms such as mountain biking, motorcycle racing, skiing, fishing, travel, or spending free time with family and acquaintances. Other consultants use the opportunity to make big bucks via lots of work and extended hours. Progent fully supports both sides of the spectrum and everything in the middle.

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    For small and midsize businesses, computer security and information assurance and regulatory compliance can be excessively complicated to master but too dangerous to ignore. The largest biggest institutions have been breached, and the top cloud services have occasionally been knocked out. It seems as though there's no place to run. Progent has made it economical for smaller businesses to carry out critical IT security tasks effectively by providing the benefit of billed time to the closest minute with no minimum charge for remote help. This means you have the help of a world-class information consultant to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any level of network security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a complete security plan.

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    Progent's Microsoft Certified professionals can provide expert support for major implementations of Microsoft Exchange. Progent's consultants can show you how to plan multi-site Exchange Server installations or upgrades and can supply local personnel to assist enterprises with installations of Exchange Server 2007 in the or any area served by Progent's consultants.

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    Progent's certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout plans, tune your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management team, develop an enterprise-wide security strategy, automate IT administration, assist with creating applications, and generate and validate a DR/BC plan.

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    System Center 2016 Data Protection Manager provides automatic backup and simplified restore capabilities for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive backup for key platforms like Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to plan, implement, administer, and repair an enterprise-wide backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older version of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent offers online or onsite consulting expertise and can provide as-needed guidance to resolve challenging issues or provide comprehensive project management services to make sure you finish your SCDPM 2016 deployment on time and on budget.

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    SQL Server 2005 offers indispensable, familiar tools to IT professionals as well as to information workers, reducing the complexity of creating, deploying, administering, and accessing company data and database applications in environments ranging from mobile devices to corporate data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consultant with hands-on experience and broad knowledge in planning and deploying information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent is hiring a range of on-staff employees such as solutions-driven Microsoft Certified Systems Engineers; network experts with Cisco CCDP or CCIE credentials; and specialists in advanced system architecture with experience in mobile connectivity, wireless networking, non-stop systems, business continuity solutions, data protection, and virtual servers. Progent is also hiring workstation support experts, remote troubleshooting professionals, and CISSP or CISA certified security professionals. We are also hiring veteran managers and administrators who can operate effectively in our dynamic, virtual office environment. Progent works with freelance professionals with in-depth expertise and hands-on experience in important information technology areas beyond Progent's main service concentration. Our Experts Group employs independent consultants who offer consulting and development services for strategic solutions such as MRP, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft operating systems such as Linux, Macintosh, or Solaris, or can provide world-class help in technologies like telecom, web development, EDI, web commerce, or dbm programming. Independent contractors premier by us coordinate with Progent's staff consultants to provide end-to-end solutions for small business networks.

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    Email Guard by Postini provides constantly updated spam and virus blocking, data filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to qualify for a regular Postini license, you can still have access to Postini's Perimeter Manager technology through Progent's E-Mail Guard anti-spam and anti-virus service program. Progent's expert e-mail security professionals can show you how to create an email protection plan that features antispam and virus defense services and processes.

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    Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner and more secure Active Directory environment. Both versions also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability.

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    important features of Microsoft Dynamics GP accounting include a modular structure that allows you to license just the functionality you need, a standardized foundation built on Microsoft technologies to secure your investment and offer a highly interconnected environment, enhanced reporting capabilities that permit you to track all operations, income and expenses and sales trends, compatibility with Microsoft Office to enable access to business data, the capability to integrate information from almost any db software or workstation software into Microsoft GP/Great Plains, and an open design that makes it easy to develop specialized applications. Progent can show you how to set up and maintain a reliable, protected server and communications network to support Dynamics GP, and can offer experienced GP/Great Plains support professionals to help you turn the powerful features of Dynamics GP/Great Plains accounting into a high-value business solution.

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