Ransomware : Your Crippling IT Nightmare
Ransomware  Recovery ConsultantsCrypto-Ransomware has become a modern cyberplague that poses an extinction-level danger for businesses poorly prepared for an attack. Versions of ransomware like the CryptoLocker, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for many years and continue to cause harm. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, plus more as yet unnamed malware, not only encrypt online critical data but also infect most configured system restores and backups. Information replicated to cloud environments can also be corrupted. In a poorly architected environment, it can render automatic restoration useless and effectively sets the network back to zero.

Recovering applications and information after a ransomware intrusion becomes a race against the clock as the targeted business fights to contain the damage and remove the ransomware and to resume business-critical activity. Due to the fact that crypto-ransomware requires time to move laterally, attacks are usually sprung on weekends and holidays, when penetrations tend to take more time to uncover. This multiplies the difficulty of promptly mobilizing and coordinating an experienced response team.

Progent offers a range of support services for securing Alexandria enterprises from crypto-ransomware events. Among these are team member education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus installation of the latest generation security gateways with artificial intelligence capabilities to quickly detect and quarantine new threats. Progent also provides the services of experienced ransomware recovery consultants with the skills and commitment to re-deploy a compromised network as quickly as possible.

Progent's Ransomware Restoration Services
Subsequent to a ransomware event, paying the ransom demands in cryptocurrency does not ensure that criminal gangs will provide the needed codes to decipher any or all of your information. Kaspersky determined that seventeen percent of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The other path is to setup from scratch the mission-critical components of your IT environment. Absent access to full information backups, this calls for a broad range of IT skills, professional team management, and the capability to work 24x7 until the job is done.

For two decades, Progent has made available certified expert Information Technology services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have attained advanced industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise in accounting and ERP software solutions. This breadth of experience gives Progent the skills to rapidly understand critical systems and integrate the remaining parts of your IT system after a crypto-ransomware event and assemble them into an operational network.

Progent's ransomware team of experts has best of breed project management tools to coordinate the complex restoration process. Progent appreciates the urgency of acting swiftly and in concert with a customerís management and Information Technology staff to prioritize tasks and to put the most important applications back on line as soon as possible.

Customer Case Study: A Successful Ransomware Attack Recovery
A client escalated to Progent after their network system was taken over by Ryuk ransomware virus. Ryuk is believed to have been developed by Northern Korean government sponsored hackers, possibly adopting approaches leaked from the United States NSA organization. Ryuk goes after specific companies with limited ability to sustain operational disruption and is among the most profitable incarnations of crypto-ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturer based in the Chicago metro area and has around 500 employees. The Ryuk penetration had disabled all essential operations and manufacturing processes. The majority of the client's data backups had been on-line at the beginning of the intrusion and were encrypted. The client considered paying the ransom demand (exceeding $200,000) and wishfully thinking for the best, but ultimately reached out to Progent.

"I cannot thank you enough about the expertise Progent provided us during the most critical period of (our) businesses life. We had little choice but to pay the cyber criminals if not for the confidence the Progent team afforded us. The fact that you could get our e-mail and important applications back online faster than one week was beyond my wildest dreams. Every single expert I worked with or messaged at Progent was hell bent on getting us back online and was working all day and night to bail us out."

Progent worked hand in hand the client to rapidly get our arms around and prioritize the critical services that needed to be recovered to make it possible to resume departmental operations:

  • Windows Active Directory
  • Electronic Mail
  • MRP System
To start, Progent followed ransomware penetration mitigation best practices by isolating and removing active viruses. Progent then initiated the task of bringing back online Windows Active Directory, the key technology of enterprise networks built on Microsoft technology. Exchange email will not work without Active Directory, and the businessesí financials and MRP software leveraged SQL Server, which needs Windows AD for security authorization to the data.

In less than 2 days, Progent was able to re-build Active Directory services to its pre-attack state. Progent then assisted with reinstallations and hard drive recovery on mission critical systems. All Microsoft Exchange Server data and configuration information were intact, which accelerated the rebuild of Exchange. Progent was able to assemble intact OST data files (Outlook Off-Line Folder Files) on user desktop computers and laptops to recover email data. A not too old offline backup of the businesses accounting/MRP software made it possible to return these essential programs back online. Although significant work needed to be completed to recover fully from the Ryuk damage, critical systems were restored rapidly:

"For the most part, the manufacturing operation did not miss a beat and we delivered all customer orders."

Over the next couple of weeks critical milestones in the restoration project were made through tight cooperation between Progent engineers and the client:

  • Internal web applications were restored without losing any data.
  • The MailStore Exchange Server containing more than 4 million archived messages was brought on-line and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were 100% functional.
  • A new Palo Alto Networks 850 firewall was set up.
  • Most of the user desktops were back into operation.

"So much of what happened in the initial days is nearly entirely a fog for me, but we will not soon forget the commitment each of you put in to give us our company back. I have trusted Progent for the past 10 years, maybe more, and each time Progent has impressed me and delivered as promised. This time was a Herculean accomplishment."

A potential business-killing disaster was evaded due to top-tier professionals, a wide range of subject matter expertise, and close teamwork. Although in retrospect the ransomware virus attack described here should have been identified and disabled with up-to-date security solutions and best practices, user education, and well thought out security procedures for information protection and keeping systems up to date with security patches, the reality remains that state-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do get hit by a ransomware penetration, feel confident that Progent's team of experts has proven experience in ransomware virus defense, cleanup, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), Iím grateful for letting me get some sleep after we made it past the first week. All of you did an amazing effort, and if any of your team is in the Chicago area, dinner is my treat!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Network monitoring typically consists of observing a networkís resource usage in order to identify throughput backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that work under Linux and can be used to monitor mixed-platform environments where UNIX and Windows coexist. Progent's system support consultants can show you how to use both these programs to optimize and repair your network. Progent's Linux support professionals provide small companies and developers help with administering and servicing UNIX and Linux systems that coexist with Windows-based technology.

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    Configuration Manager automates software provisioning at scale, centralizes compliance settings control, keeps track of network resources, guards against corporate data leakage, performs health monitoring, allows secure end-user self service, and offers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can assist you with any aspect of designing, installing, operating and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid networks.

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    Progentís Wireless Consulting Services provide a convenient, economical option for businesses of all sizes to integrate, manage, monitor and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent's virtual classroom webinars offer small companies the affordability, simplicity, and flexibility of web-based seminars and the effective pedagogic techniques of experienced teachers who employ advanced collaboration software to emulate real-time, participatory learning environments. Progent offers online training for key desktop software including components of Microsoft Office such as Microsoft Office Excel, Word, PowerPoint, and Visio: MS Dynamics business accounting and management reporting software including MS Dynamics GP; as well as additional leading desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent can assist you to evaluate the wealth of subscription options offered with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and manage hybrid solutions that transparently integrate on-premises and cloud resources.

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    Progent's consultants can provide Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can help clients to upgrade to macOS from OS X or earlier editions of Apple OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with iPhone support and Apple iPad management, or migrating to iCloud services. For business networks built exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, configuring and maintaining a network environment that is available, safe, efficient and able to achieve your organization's business goals.

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    Progent's ProSight family of managed IT services are geared to offer organizations who maintain minimal internal IT administration and support teams with low-cost access to world-class management platforms and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate network maintenance costs, smart automation of routine administrative tasks, ongoing adoption of new information technology, graceful migration from older technology to up-to-date solutions, close fit between computer technology with business objectives, access to seasoned network experts, and allowing management to focus on business rather than fast-evolving information technology.

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    For medium-size businesses looking for IT support, Progent offers a variety of alternatives including on-site service, remote support, off-site Help Desk, round-the-clock support with remote network monitoring, temporary staff augmentation, site relocation services, software programming, and professional consulting. For midsize companies in California or other areas serviced by Progent's field engineers, Progent provides expert in-person support for solving network issues rapidly and economically.

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    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with colleagues who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can collaborate, enabling Mac users to receive and send email, search the GAL, copy addresses, sync up appointments, and alert fellow workers to conferences with your Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage training.

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