Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support staff may take longer to become aware of a penetration and are less able to mount a quick and forceful response. The more lateral movement ransomware is able to make within a victim's system, the longer it takes to recover basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can assist businesses in the Aurora metro area to locate and quarantine breached devices and guard undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Aurora
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and attack any accessible system restores. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom fee in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also try to exfiltrate files and hackers demand an additional payment for not posting this information or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a major problem depending on the sensitivity of the downloaded information.

The restoration process after a ransomware attack has several distinct stages, most of which can proceed in parallel if the recovery workgroup has enough members with the required experience.

  • Containment: This time-critical first response involves arresting the lateral progress of the attack within your IT system. The more time a ransomware assault is permitted to go unrestricted, the more complex and more costly the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes include isolating affected endpoint devices from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the network to a minimal acceptable degree of functionality with the shortest possible delay. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business apps, network topology, and secure remote access. Progent's ransomware recovery experts use advanced workgroup tools to organize the multi-faceted recovery effort. Progent understands the urgency of working rapidly, tirelessly, and in unison with a customer's managers and network support staff to prioritize activity and to put vital resources back online as quickly as feasible.
  • Data recovery: The effort required to recover data damaged by a ransomware assault varies according to the state of the network, the number of files that are affected, and what restore techniques are required. Ransomware attacks can destroy critical databases which, if not properly closed, may need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work could be needed to find clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were not connected at the time of the ransomware attack.
  • Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring offers small and mid-sized businesses the benefits of the identical anti-virus tools deployed by some of the world's largest enterprises including Walmart, Visa, and Salesforce. By delivering real-time malware blocking, classification, mitigation, repair and forensics in one integrated platform, ProSight ASM reduces total cost of ownership, streamlines management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the insurance provider, if any. Activities consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the TA; receiving, learning, and using the decryption utility; troubleshooting decryption problems; creating a pristine environment; mapping and reconnecting drives to match exactly their pre-encryption state; and restoring computers and software services.
  • Forensics: This activity is aimed at learning the ransomware assault's storyline across the targeted network from beginning to end. This audit trail of how a ransomware assault progressed through the network assists your IT staff to assess the damage and highlights vulnerabilities in policies or work habits that need to be corrected to prevent future breaches. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is typically given a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is critical that other key activities like business resumption are performed concurrently. Progent has an extensive roster of IT and data security professionals with the knowledge and experience needed to perform the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and onsite network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded advanced certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and ERP application software. This broad array of skills gives Progent the ability to salvage and integrate the surviving pieces of your network after a ransomware attack and reconstruct them rapidly into a functioning network. Progent has collaborated with top insurance carriers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Aurora
For ransomware cleanup expertise in the Aurora metro area, call Progent at 800-462-8800 or go to Contact Progent.



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