Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and at night, when support personnel may take longer to become aware of a break-in and are least able to mount a rapid and forceful defense. The more lateral progress ransomware is able to manage within a target's system, the more time it takes to recover basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware expert can help businesses in the Aurora area to locate and isolate infected servers and endpoints and protect undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Aurora
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any available system restores. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment in exchange for the decryptors needed to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an extra payment in exchange for not publishing this data or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.

The restoration process subsequent to ransomware penetration has a number of crucial stages, the majority of which can be performed in parallel if the recovery team has a sufficient number of members with the required experience.

  • Quarantine: This time-critical first step involves arresting the sideways progress of ransomware across your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities consist of cutting off infected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a basic acceptable degree of capability with the least delay. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also demands the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and secure endpoint access. Progent's ransomware recovery team uses advanced collaboration tools to coordinate the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's management and IT group to prioritize tasks and to get essential resources back online as quickly as possible.
  • Data recovery: The work required to recover data impacted by a ransomware attack depends on the condition of the systems, how many files are encrypted, and what recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not carefully closed, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were not connected during the attack.
  • Deploying advanced AV/ransomware defense: Progent's ProSight ASM offers small and mid-sized businesses the advantages of the identical AV technology deployed by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, classification, containment, recovery and analysis in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection engine incorporated in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryptor utility; troubleshooting failed files; creating a pristine environment; remapping and reconnecting drives to match precisely their pre-encryption condition; and reprovisioning computers and software services.
  • Forensics: This process is aimed at learning the ransomware attack's storyline across the network from beginning to end. This audit trail of how a ransomware attack travelled through the network assists you to assess the impact and brings to light vulnerabilities in policies or work habits that need to be rectified to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is commonly assigned a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is vital that other key activities like operational continuity are performed in parallel. Progent has a large roster of IT and data security professionals with the skills needed to carry out the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite network services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP software. This breadth of expertise gives Progent the ability to identify and integrate the surviving pieces of your information system following a ransomware attack and reconstruct them rapidly into an operational system. Progent has worked with top cyber insurance providers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Aurora
For ransomware system restoration services in the Aurora area, call Progent at 800-462-8800 or see Contact Progent.

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