Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT staff are likely to take longer to become aware of a breach and are less able to organize a quick and forceful defense. The more lateral movement ransomware can make within a target's network, the more time it takes to recover basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Aurora area to identify and quarantine infected servers and endpoints and protect clean resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Aurora
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any available backups. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and basically throws the IT system back to square one. Threat Actors, the hackers behind a ransomware assault, demand a ransom payment for the decryption tools needed to recover encrypted files. Ransomware assaults also try to exfiltrate files and TAs require an additional ransom in exchange for not posting this data on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.

The recovery process subsequent to ransomware penetration involves a number of distinct phases, the majority of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the required experience.

  • Containment: This urgent initial response involves arresting the lateral progress of ransomware within your network. The longer a ransomware assault is permitted to go unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes include cutting off affected endpoints from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the network to a minimal acceptable level of capability with the shortest possible delay. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This project also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and secure remote access. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the complex recovery effort. Progent understands the importance of working quickly, tirelessly, and in unison with a client's management and IT staff to prioritize activity and to put essential services back online as quickly as feasible.
  • Data restoration: The work required to restore files damaged by a ransomware assault depends on the condition of the network, the number of files that are affected, and which recovery methods are required. Ransomware assaults can destroy key databases which, if not carefully closed, may have to be reconstructed from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were not connected during the attack. Progent's Altaro VM Backup consultants can assist you to utilize immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators or root users. Immutable storage adds an extra level of protection and restoration ability in case of a successful ransomware attack.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical AV tools deployed by some of the world's biggest corporations including Walmart, Citi, and NASDAQ. By delivering real-time malware filtering, classification, containment, restoration and analysis in a single integrated platform, ProSight ASM reduces TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services consist of determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryption utility; troubleshooting failed files; creating a pristine environment; remapping and reconnecting drives to match exactly their pre-attack state; and restoring machines and services.
  • Forensics: This process involves uncovering the ransomware assault's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware assault travelled within the network assists your IT staff to assess the impact and brings to light gaps in rules or processes that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensic analysis is typically given a top priority by the insurance provider. Because forensics can be time consuming, it is vital that other important recovery processes such as business continuity are executed concurrently. Progent has a large team of information technology and cybersecurity professionals with the skills needed to carry out the work of containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have earned advanced certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This broad array of expertise allows Progent to identify and consolidate the undamaged pieces of your network following a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with leading insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Aurora
For ransomware system recovery consulting in the Aurora metro area, call Progent at 800-462-8800 or see Contact Progent.

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