Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff may take longer to become aware of a penetration and are less able to organize a rapid and forceful defense. The more lateral progress ransomware is able to achieve inside a target's network, the more time it takes to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the urgent first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can help organizations in the São José dos Campos metro area to identify and isolate breached servers and endpoints and guard clean assets from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in São José dos Campos
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the IT system back to square one. So-called Threat Actors, the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryption tools required to recover encrypted data. Ransomware assaults also attempt to exfiltrate information and hackers require an additional settlement in exchange for not posting this information on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a big problem according to the sensitivity of the stolen information.

The recovery process after a ransomware attack involves a number of distinct phases, most of which can proceed in parallel if the response workgroup has enough people with the required experience.

  • Quarantine: This time-critical initial step requires blocking the lateral progress of the attack within your IT system. The more time a ransomware attack is allowed to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes include isolating infected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a basic useful level of capability with the least delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and protected remote access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the complex restoration process. Progent understands the importance of working quickly, tirelessly, and in concert with a client's management and network support group to prioritize tasks and to get essential resources back online as quickly as feasible.
  • Data recovery: The work necessary to restore files impacted by a ransomware assault varies according to the condition of the network, the number of files that are affected, and what recovery methods are required. Ransomware assaults can take down pivotal databases which, if not gracefully closed, may need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to find clean data. For example, undamaged OST files may have survived on staff PCs and laptops that were off line at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to utilize immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including root users. This provides another level of protection and recoverability in case of a successful ransomware attack.
  • Deploying advanced AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same anti-virus tools implemented by many of the world's largest enterprises including Walmart, Visa, and Salesforce. By providing in-line malware blocking, detection, containment, restoration and forensics in one integrated platform, ProSight ASM lowers TCO, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Activities include establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; building a pristine environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and reprovisioning machines and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack progressed within the network assists you to assess the impact and highlights gaps in rules or processes that need to be corrected to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is usually given a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other key activities like business continuity are performed in parallel. Progent maintains a large roster of IT and data security experts with the knowledge and experience required to carry out the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and onsite network services across the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged pieces of your IT environment following a ransomware attack and rebuild them quickly into an operational system. Progent has worked with top cyber insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Services in São José dos Campos
For ransomware cleanup services in the São José dos Campos metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft certified consultants offer a range of consulting services for Dynamics GP. Dynamics GP/Great Plains is a financial and ERP tool built, like all Microsoft accounting tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and configure, and with its modular approach you are able to license only the capability you currently need, with the ability to add users and increase capabilities in the future. Progent's Dynamics GP/Great Plains consulting engineers can help you deploy, configure and administer the latest release of Dynamics GP or migrate smoothly from an older edition.

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    If your company network mixes UNIX, Linux or Sun Solaris technology with Windows, Progent can help you to incorporate your servers into a cohesive environment that allows all your operating systems to coexist for easy administration, seamless dataflow, high dependability, enhanced performance, and strong security. Progent's UNIX/Linux/Solaris and Windows integration support offerings feature IT architecture integration and service, support for Windows services for UNIX, remote server monitoring and management, online technical support and repair, on-site technical support, and Help Desk Call Center support.

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