Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT staff are likely to take longer to become aware of a breach and are less able to organize a quick and forceful response. The more lateral progress ransomware can make inside a target's network, the longer it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help organizations in the São José dos Campos metro area to identify and isolate breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in São José dos Campos
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any available system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement payment in exchange for the decryptors required to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an additional payment for not posting this information on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can pose a big problem according to the nature of the downloaded data.

The recovery work subsequent to ransomware attack involves several distinct stages, the majority of which can proceed in parallel if the response team has a sufficient number of members with the necessary experience.

  • Containment: This urgent initial response involves blocking the lateral spread of the attack across your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities consist of isolating affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic acceptable degree of capability with the least downtime. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the complex restoration process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to get critical resources back online as quickly as feasible.
  • Data recovery: The effort required to restore data impacted by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and which recovery methods are required. Ransomware attacks can destroy critical databases which, if not properly shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical applications depend on SQL Server. Often some detective work could be required to find clean data. For instance, non-encrypted OST files may have survived on staff desktop computers and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including root users.
  • Deploying modern AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the same anti-virus technology implemented by many of the world's biggest enterprises including Netflix, Citi, and NASDAQ. By providing real-time malware blocking, detection, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight ASM cuts TCO, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if any. Activities consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and connecting drives to reflect exactly their pre-encryption state; and recovering machines and services.
  • Forensics: This activity is aimed at discovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of the way a ransomware attack travelled within the network helps your IT staff to assess the damage and uncovers shortcomings in security policies or processes that need to be corrected to prevent future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is typically given a high priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important recovery processes like business continuity are pursued concurrently. Progent has a large roster of information technology and cybersecurity experts with the skills needed to perform activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving parts of your network after a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with top cyber insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in São José dos Campos
For ransomware cleanup consulting services in the São José dos Campos area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent offers enterprise customers the help of a NetApp-certified consultant for online or onsite expertise for NetApp's complete portfolio of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN deployments quickly and affordably based on best practices.

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    ISA 2004 Server Computer Consulting

    Progent's certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for IT networks with multiple offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to assist your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your network protection requirements without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.

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    Consulting for Service Firms Specialists

    Progent's Support Program for IT Service Providers lets you take advantage of Progent's information technology experts under your own brand as a transparent arm of your network services staff.

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    Open Now Windows 2003 Server Integration Support

    The service background of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that matches best with your company's goals. Progent can also help you with designing, deploying, managing and supporting sophisticated information technology solutions based on Windows Server, and can assist your migration from Windows 2000 Server or Windows NT.

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    24-7 Service Database Outsourcing

    Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by each consultant to each customer. The discipline of documenting and organizing support records allows more effective service and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

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    Progent's team of expert programmers, database designers, and project managers can help large businesses to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and project co-ordination or Progent can help customers fill in expertise gaps by offering relational database designers and software programmers experienced in developing line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to incorporate SharePoint with additional data sources such as Microsoft SQL and Excel to build data-intensive intranets and portal sites. Progent also can provide experience with multiple web development tools and can assist clients to build, expand, repair, or port web applications to utilize the most current web technology.

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    Progent's ransomware experts can assist you to assess your ransomware vulnerability, monitor and protect your network, assist with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

  • Technical Consultant Windows Server 2022 DNS-over-HTTPS Network Consulting Windows Server 2022 Windows Defender ATP
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    Remote continuous network monitoring, proactive alarms, and periodic reports are crucial to preserving the health of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of any size can afford a level of protection that was once limited to enterprises. Progent can provide several RMM options delivered as low-cost services designed to assist you to identify and resolve a most IT network problems before they get big enough to impact productivity.

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    SQL Server 2014 Security Technology Consulting

    SQL Server 2014 includes significant improvements in key areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite services such as planning, deployment, management, remediation, and software development expertise to help businesses of any size to achieve fast return from their SQL Server 2014 investment.

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    Consultants ransomware vulnerability audit

    Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to defend against ransomware or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that minimizes your exposure to a ransomware attack and meets your business needs.

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  • Remote Workforce Network Infrastructure Consultants
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    Progent can help small and mid-size companies to plan, configure and troubleshoot the network infrastructure for work-from-home employees.

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  • MCSE Expert Certified Hybrid Exchange Online and Exchange on-premises Online Support
    Microsoft 365 mail flow Network Consultant

    Microsoft supports seamless hybrid ecosystems that combine Microsoft 365 and local Exchange deployments. This allows you to have specific mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of planning, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is successfully completed on schedule and on budget.

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