Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware requires time to steal its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may be slower to become aware of a penetration and are least able to mount a quick and forceful defense. The more lateral progress ransomware is able to achieve inside a target's system, the more time it will require to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help you to carry out the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can help businesses in the São José dos Campos metro area to locate and isolate infected devices and guard undamaged resources from being compromised.
If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in São José dos Campos
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and effectively knocks the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment in exchange for the decryption tools needed to unlock encrypted files. Ransomware attacks also try to exfiltrate information and hackers require an extra payment in exchange for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable date in time, exfiltration can be a big issue depending on the sensitivity of the downloaded information.
The recovery work subsequent to ransomware attack has a number of distinct stages, most of which can be performed concurrently if the response team has enough people with the necessary experience.
- Quarantine: This time-critical first step requires blocking the sideways spread of ransomware across your IT system. The more time a ransomware attack is allowed to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities consist of cutting off infected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers bringing back the network to a minimal acceptable level of functionality with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This project also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network topology, and safe remote access management. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a client's management and IT group to prioritize activity and to put critical resources back online as quickly as possible.
- Data restoration: The work necessary to recover files damaged by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which restore techniques are required. Ransomware attacks can take down critical databases which, if not gracefully closed, might have to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Some detective work may be required to locate undamaged data. For instance, undamaged OST files may exist on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including root users.
- Setting up modern AV/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical AV tools deployed by some of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, detection, containment, recovery and analysis in a single integrated platform, Progent's ASM lowers TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if any. Activities include determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryptor tool; debugging failed files; building a pristine environment; remapping and connecting drives to match precisely their pre-encryption state; and reprovisioning physical and virtual devices and software services.
- Forensic analysis: This process is aimed at learning the ransomware assault's storyline throughout the network from start to finish. This history of how a ransomware attack progressed within the network helps your IT staff to evaluate the impact and highlights shortcomings in rules or work habits that should be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is commonly given a high priority by the insurance carrier. Since forensic analysis can take time, it is vital that other key activities such as business resumption are pursued in parallel. Progent maintains an extensive roster of information technology and security experts with the knowledge and experience required to perform the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the United States for over two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This scope of expertise allows Progent to identify and consolidate the surviving parts of your IT environment following a ransomware intrusion and reconstruct them quickly into a functioning system. Progent has collaborated with leading cyber insurance providers like Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Services in São José dos Campos
For ransomware system recovery consulting services in the São José dos Campos metro area, call Progent at 800-462-8800 or see Contact Progent.