Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff may be slower to become aware of a breach and are least able to organize a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a victim's network, the more time it takes to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware expert can help organizations in the São José dos Campos area to identify and isolate breached devices and protect undamaged resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in São José dos Campos
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any available system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and basically sets the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, demand a settlement fee in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also try to exfiltrate files and hackers require an extra payment in exchange for not posting this data or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can be a big issue according to the nature of the downloaded data.

The recovery process subsequent to ransomware attack has a number of distinct stages, most of which can proceed concurrently if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This urgent first step requires arresting the sideways spread of the attack within your network. The longer a ransomware attack is allowed to run unchecked, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment activities include cutting off infected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic acceptable degree of functionality with the shortest possible downtime. This effort is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also requires the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and safe endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the complex restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's managers and network support staff to prioritize activity and to put essential services back online as fast as feasible.
  • Data restoration: The work required to restore data impacted by a ransomware assault varies according to the condition of the systems, how many files are affected, and what restore techniques are needed. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Some detective work could be needed to find undamaged data. For example, undamaged OST files may have survived on staff PCs and laptops that were not connected at the time of the assault.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring gives small and mid-sized companies the advantages of the identical anti-virus technology deployed by many of the world's largest corporations including Netflix, Citi, and NASDAQ. By delivering real-time malware blocking, identification, mitigation, recovery and analysis in a single integrated platform, ProSight ASM reduces TCO, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if any. Activities consist of determining the type of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryption utility; debugging failed files; creating a pristine environment; mapping and connecting datastores to match exactly their pre-attack condition; and recovering machines and services.
  • Forensic analysis: This process involves discovering the ransomware assault's progress across the network from start to finish. This audit trail of how a ransomware assault travelled through the network assists you to evaluate the impact and highlights gaps in security policies or work habits that should be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is commonly assigned a top priority by the insurance provider. Since forensic analysis can take time, it is vital that other key recovery processes like operational resumption are performed concurrently. Progent maintains an extensive roster of information technology and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services across the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in core technologies such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP applications. This breadth of skills gives Progent the ability to salvage and integrate the undamaged pieces of your network after a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with leading insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in São José dos Campos
For ransomware recovery consulting services in the São José dos Campos area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft Office and Microsoft 365 experts can assist companies of any size to integrate Microsoft Office desktop and Microsoft 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless productivity solution that offers quick return on investment and enables better business results. Progent can help your company to interface Office or Microsoft 365 applications with one another and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent can also help you to resolve compatibility issues between various versions of Microsoft Office desktop and can provide customized online training to individual users and teams.

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    Progent's virtual classroom webinars provide small companies the affordability, convenience, and flexibility of web-based seminars plus the proven training techniques of seasoned instructors who use advanced technology to emulate live, interactive learning environments. Progent can provide webinar education for key desktop applications including elements of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Outlook: Microsoft Dynamics business accounting and reporting solutions such as MS Dynamics GP (Great Plains); plus additional popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent’s Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and business analysis platform built, like all Microsoft financial tools, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP provides a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and configure, and with its segmented design you can license only the functions you currently require, with the option to add clients and enlarge functionality in the future. Progent’s Microsoft Dynamics GP consulting engineers can help you deploy, customize and administer the current version of Dynamics GP or migrate smoothly from an earlier edition.

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    Progent wants to find staff-level, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco accredited system consultants who have Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISA or comparable security credentials; and advanced network design experts with a background in mobile access, wireless networking, service continuity, disaster recovery, data preservation, and virtual servers. Progent also is hiring professionals who can work on our team of helpdesk support specialists and off-site troubleshooting experts. Also, Progent is looking for experienced administrators able to perform effectively in our fast-paced, virtual office culture.

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    GIAC was founded in 1999 to certify the skill of information technology security experts. GIAC accreditations are recognized by businesses and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer support for any of the security capabilities covered within GIAC accreditation including auditing infrastructure security mechanisms, event management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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    Microsoft ISA 2006 is a comprehensive edge gateway that offers a powerful application layer firewall, virtual private network, proxy, and Web caching platform for protecting the Internet-facing applications of any organization against a wide range of attacks. Progent's Microsoft-certified ISA Server 2006 consultants can show you how to plan, rationalize, test, install, configure and support the Standard or Enterprise version of ISA Server on your information system.

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    Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 migration plan that avoids network downtime, reduces long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-site migrations, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange 2003 support, troubleshooting, and design services include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are best aligned to your business needs.

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    Progent offers online and onsite expertise to assist you with any aspect of business intelligence reporting from debugging or enhancing reports to designing and implementing an advanced business intelligence solution. Progent's management reporting experts can help you to maintain your existing BI system, assist you to migrate databases and applications from an outdated reporting product to a current one, and deliver custom remote mentoring to meet your specific needs. Progent’s management reporting professionals can provide expertise in the leading BI reporting and visualization tools such as the SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

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    Progent can help small and mid-size businesses to design, implement, validate and maintain backup solutions for teleworkers.

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    Even if your company has a minimal network services staff and a limited technology budget, your information network can still have the same high reliability and responsiveness that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network consultants, the most recent network management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your vital network applications and hardware up and running.

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  • Microsoft SBS Server Specialists
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    Microsoft Small Business Server is a low-cost collection of server products that provides the foundation for a powerful but easy-to-manage information. The integration demands of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT expert with hands-on background and extensive experience in planning and building effective end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience assures you success in installing, administering, and servicing network environments based on the Microsoft SBS suite of servers and programs.

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  • Altaro VM Backup Troubleshooting Professionals
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    Altaro VM Backup software provides small businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted architectures and also supports low-cost cloud backup to Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as little as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular recovery options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and offers a broad array of services to assist you to design, install, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup.

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    Progent's experienced ransomware recovery experts can help you to reconstruct a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

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    Progent's remote access and wireless synchronization specialists can help you to plan and configure connectivity solutions for off-site desktop PCs, laptops, and wireless handhelds so they work seamlessly with your IT network, enabling your business to optimize the efficiency of your remote workforce.

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    Progent is one of the most experienced IT consulting firms for designing email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full benefits of Microsoft Exchange Server 2000 under typical scenarios such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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    Progent offers expert support for each phase of your Microsoft Exchange 2010 migration with services that include end-to-end project management services, site analysis, project planning, specification of new software licenses and equipment required, recommended vendor sourcing, system verification at client site or at Progent's testing facility, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the old servers, and webinar training for client's support staff and users.

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    System Center Configuration Manager automates software deployment at scale, streamlines compliance settings control, inventories network assets, protects against corporate data leakage, provides network health reporting, enables safe self service, and offers a single point of control for managing mixed-OS networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can help you with any facet of designing, installing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid networks.

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    Progent can provide comprehensive help for every step of your Exchange 2010 upgrade including end-to-end project management, site analysis, project design and documentation, cost estimates of new software licenses and hardware needed, recommended vendor sourcing, pilot verification at customer location or at Progent's test lab, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old system, and webinar training for customer's support staff and users.

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    Progent can help you in any phase of your migration to Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V; configuring HLB; building DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients.

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  • Windows 7 Backup and Restore Support Services
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    Progent's certified engineers can help you to pilot Windows 7 to confirm application and driver compatibility and to determine its speed and stability running with your applications. Progent can also help you to estimate the potential strategic value of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 makes sense for your business strategy, Progent can help you to design and execute a smooth migration to Windows 7 from a your current release of Windows.


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